management consultants - icap consultants... · 2008-10-06 · management consultants icap group...
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Your Business Partner
MANAGEMENT CONSULTANTS
ICAP GroupHEAD OFFICE 64 VAS. SOFIAS AVE., 115 28 ATHENS GREECE, TEL.: 0030 210 7200 000, FAX: 0030 210 7220 815E-mail: [email protected], URL: www.icap.gr
24 STADIOU STR., 105 64 ATHENS, TEL.: 0030 210 3362 700, FAX: 0030 210 3242 937E-mail: [email protected]
NORTHERN GREECE BRANCH 1 DODEKANISSOU STR., 546 26 THESSALONIKITEL.: 0030 2310 505700, FAX: 0030 2310 505898-9, E-mail: [email protected]
WESTERN GREECE BRANCH 1 GEROKOSTOPOULOU STR., 262 21 PATRATEL.: 0030 2610 620273, FAX: 0030 2610 623910, E-mail: [email protected]
CENTRAL GREECE BRANCH9-11(A) MANOLAKI STR., 412 22 LARISSA TEL.: 0030 2410 258047-48, FAX: 0030 2410 258049, E-mail: [email protected]
CRETE BRANCH77 DIMOKRATIAS AVE., 713 06 IRAKLIOTEL.: 0030 2810 324200, FAX: 0030 2810 230102, E-mail: [email protected]
ICAP BULGARIA49, BACHO KIRO STR., OBORISHTE SOFIA 1202, BULGARIA TEL: +359 2 480 1200 /02 , FAX: +359 2 480 1201, E-mail: [email protected]
ICAP ROMANIA7, BRATULUI STR., 020565 BUCURESTI, ROMANIATEL:+ 40 (0)74155 0000, FAX:+ 40 (0)21210 0663, E-mail: [email protected]
ICAP Group is the leading business services provider in Greece, with offices in 5 cities and about 50 years of
flourishing activity. In recent years, it has been growing with great success in Bulgaria, while in 2008 it expanded
to Romania and Serbia. ICAP Group is rapidly evolving into a multidisciplinary organization, offering a wide range
of services, which are grouped into the following six major Business Units: Management Consultants, Business
Information, Business Directories, HR Outsourcing, Contact Center and Debt Collection.
Market liberalization and globalization, along with significant technological evolution that have occurred over the
years, have created new opportunities for business. At the same time, intensifying competition and increased client
sophistication call for business excellence, if companies want to survive and stand out.
Within the ICAP Group, we believe that the Greek companies are capable of adapting to these new conditions and
can reach a prominent position in this new, globalized market. Reliable information and analyses, as well as
innovative and proven advice, play a crucial role in the achievement of business goals.
Qualified ICAP Management Consultants use the information sources available to the Company, the knowledge
and experience regarding trends prevailing in the international markets, and utilize tested methodologies and tools
in order to offer high added value consulting services in the following fields:
ñ Strategic and Business Planning
ñ Organizational and Operational Design
ñ Project Management and Development Programs
ñ Marketing Consulting Services
ñ Franchise Consulting Services
ñ Information Technology (IT) Services
ñ Financial Studies
ñ Human Capital Consulting
ñ Executive Search and Selection
Strategic Alliance with BAIN & Co.
In order to develop its knowledge base for the provision of specialized consulting services, ICAP has established
a wide network of collaborations with Greek and international companies. In 2007, it established a strategic alliance
with Bain & Co, one of the leading consulting companies worldwide. This alliance involves the joint undertaking of
large projects in the field of Strategic Transformation. In such projects, therefore, BAIN contributes its extensive
international experience in all sectors of the economy, as well as international best practices, which can be adapted
and applied to the specific needs of each client.
02 Strategic and Business Planning
04 Organizational and Operational Design
06 Project Management and Development Programs
08 Marketing Consulting Services
10 Franchise Consulting Services
12 IT Services
14 Financial Studies
16 Human Capital Consulting
18 Executive Search and Selection
ICAP Management Consultants
ICAP offers integrated consulting services in the area of strategic and business planning, thus contributing to
the development of an effective strategy, which ensures the achievement of your company’s goals.
Our Services
ñ Strategic – Business Plans
The elaboration of a strategic business plan, with the proper alternative scenarios, will help you achieve your goals
and gain a competitive advantage.
ñ Balanced Scorecard Systems
The introduction of a performance measurement system contributes to a faster and more effective attainment of
your goals. The methodology of the Balanced Scorecard System enables you to evaluate the impact of alternative
scenarios in strategic planning, set operational and financial goals and allocate your available resources more
efficiently.
ñ Company Valuation
The market value of a company is determined using a number of reliable methods. It comprises not only of the
valuation of balance sheet accounts and income statements but also, its goodwill. It is considered an essential tool
when selling all or part of a company's shares, in the event of participation of a strategic investor, and for mergers /
acquisitions.
ñ Mergers & Acquisitions – Mediations & Negotiations
ICAP evaluates the feasibility of a merger / acquisition, undertakes the coordination and supervision of the entire
process, and conducts the business due diligence. Moreover, ICAP assumes the task to identify either the buyers
or the companies to be acquired and carries out the corresponding negotiations.
ñ Viability & Financial Restructuring Study
The ability of a company to continue its business activity, in respect to its short-term and long-term obligations, is
investigated.
ñ Feasibility Studies
ICAP examines the feasibility of an investment, from a commercial as well as a financial point of view. The aim of
the study is to assist in the decision-making process when it comes to investing or not investing.
In addition, according to the client’s needs, other studies may also be drafted, relating to the location of a
business, real estate, or regional development studies.
Can you ensure the attainment of your company's goals through aclear Strategy and comprehensive Business Plans?
02 03
Create the necessary conditions that will lead you to the right decisions for the
long-term development of your company
Strategic and Business Planning
Is your company as effective as it could be?
Outperform your competitors by improving the effectiveness of your operations
and reducing costs
The systematic monitoring of a company’s performance, as well as the improvement of its organization and
operation, are important conditions for successful growth. The right planning, the development of an efficient
organizational structure and the establishment of effective procedures, ensure better performance and quality in the
products and services offered, ultimately aiming at increasing efficiency, reducing costs and maximizing profits.
Our Services
ñ Organizational Structure Design and Description of Organizational Units
ñ Operations Management/ Business Process Reengineering
ñ Sales Channels Management
ñ Supply Chain Management
ñ Productivity Drive and Cost Reduction Programs
ñ Integration of Business Solutions
ñ Change Management
04 05
Organizational and Operational Design
Are you aware of the funding opportunities offered by developmentprograms?
ICAP relays the options and the prospects, you take advantage of the opportunities
The completion of projects which result into structural changes in the operations of private companies or public
institutions, requires a meticulous organization and programming. ICAP has extensive experience in project
management in both the public and the private sector. Moreover, it has developed extensive know-how in
managing, organizing and evaluating programs and actions directly or indirectly linked to the European Union
(CSF/NSRF). Our company is a pioneer in this field, and continues to be a key player in the provision of these
services, not only in Greece but also in Southeastern Europe.
Our Services
ñ Technical Support to Public Sector Organizations and Institutions which Implement European Union Co-
financed Projects and Actions
ñ Design of Management and Audit Systems
ñ Audit of Final Beneficiaries and Projects
ñ Evaluation of Programs and Initiatives
ñ Program and Project Management
ñ Development of Action Specialization Studies
ñ Participation in the Execution of Projects co-financed by the European Union
ñ Development Programs:
✓ Drawing up a candidate's file for a specific project, accompanied by the respective techno-economic
design (feasibility study) and submitting it to the relevant authority
✓ Technical assistance (Project Management)
06 07
Project Management and Development Programs
How do you secure the successful differentiation and promotion of your products and services, in relation to the constantly changingneeds of your clients?
ICAP marketing expertise is now becoming afundamental asset of your own company
ICAP undertakes the development of Marketing Strategies as well as the implementation of the resulting action
plans for every B2B and B2C Commercial, Services or Industrial Company. Building upon its accumulated
experience, ICAP directs its clientele safely into successfully promoting their products and services and ensuring
that consumers will not only desire them but will also be eager to buy them.
Our Services
ñ Strategic Marketing Plans
The development of a Strategic Marketing plan, does not only involve the methods of promoting and advertising
a company’s products /services. A Strategic Marketing Plan delivers a deep analysis of the Market, the
Competition and the Customer, as well as the Product/Service Mix in order to effectively and creatively deliver:
✓ The Product Portfolio Mix
✓ The Pricing Policy
✓ The Distribution Channel Strategy
✓ The complete Communication Plan and the strategies on which media to choose and use
Strategic Marketing Plans are directed mainly to large and medium-sized companies seeking to align the above
strategies and policies with their Market’s driving forces and with Consumers’ needs.
ñ Marketing Operations Consulting Services
ICAP, with its Marketing Operations Consulting services, addresses mainly those dynamic companies which have
not yet established an internal Marketing department. In doing so, ICAP provides it’s customers with its own
qualified professionals and in-house research tools as a mean into achieving their Strategic objectives.
As a direct result, our own Marketing Consultants become part of your company, collaborate closely and
frequently with you, for as long as they may be needed, deploying ICAP’s expertise and resources to your
company’s strategic pursuits.
ñ Brand Valuation
A company’s brand name is an important part of its commercial value, playing a catalytic role in the occasion of
mergers or acquisitions. In ICAP we examine the Market together with you, assessing the value of your company’s
name as well as its financial performance, through structured processes. As a direct result, we offer companies
the opportunity of understanding the complete value of their brand name, as well as their performance dynamics.
08 09
Marketing Consulting Services
Have you considered how franchising can serve your company as a tool for the development and implementation of aggressiveexpansion?
ICAP expands your ability for rapid growth withstrategic and operational consistency
Franchising, under the proper strategy and the support from experienced consultants, is the most dynamic method
of developing a company’s sales network.
Franchise consulting services by ICAP address:
ñ Companies which have already developed a successful business concept and wish to expand their
commercial activity through franchising
ñ Companies which are already developing through franchising and are interested in further expanding their
current network
ñ Entrepreneurs who are interested in entering a franchise network as franchisees.
Our Services
Franchise and sales network development services include:
ñ Company - Network Assessment / Franchise Concept Definition
ñ Feasibility Study / Franchise System Business Plan
ñ Site Location Selection through GIS
ñ Establishing Franchise Collaboration Terms and Conditions
ñ Network Operational Process Reengineering / Standardization (Franchise Operation Manual)
ñ Franchise Concept Manual
ñ Franchising Agreements – Development and Implementation (through a legal adviser)
ñ Attracting, Evaluating and Selecting Franchisees
ñ Constant Support and Network Development
ñ Network’s Valuation
ñ Assessment of Alternative Franchise Investment Proposals
10 11
Franchise Consulting Services
How can the design and implementation of integrated information systems lead to more effective operations for your company?
Take advantage of the latest Information TechnologySystems and gain a competitive advantage
The choice of Information Technology services aiming to improve a company’s operational effectiveness is a key
decision. Given that you cannot overlook the current infrastructure of your company, and that new technology
choices you make will have to support you in the coming years, our Consultants will assist you to identify the true
opportunities and guide you to the decision that will bring the best possible results.
In addition, ICAP has the right know-how to support the management of IT projects from the analysis phase to the
final system deployment, using the latest IT tools and high-standard international methodologies, adapted to each
client’s specialized needs.
Our Services
ñ Study and Strategic Design of Information Systems
ñ Technical Adviser and IT Project Management Services
ñ Design and Development of Management Information Systems
ñ Internet Strategic Study and Systems Design (e-Business)
ñ Establishment of Business Requirements, Selection of Software and ERP Systems Project Management
ñ Strategic Study, Design and Development of CRM Systems
ñ GIS Systems Design and Development
12 13
IT Services
Do you know the key information, developments and prospects of the sector you operate in and/or of those to which you plan to expand?
The market’s constantly changing conditions, the intensely competitive environment in which companies operate
and the opportunities arising create the need for continuous and reliable information. Knowing about a sector’s
dynamics is the first step to any business decision. ICAP carries out Market Studies adapted to the needs and
requirements of each client.
In addition, every year, ICAP releases 65 Sector Studies which analyze the structure, developments and prospects
of most sectors of the Greek economy. Their content has been updated and some of the new topics which are
closely examined include the analysis of a sector’s competitive environment based on Porter’s five forces, the
analysis of the strong and weak points as well as the threats and opportunities in each sector (SWOT analysis).
Specifically, Sector Studies:
ñ Present the institutional framework within which companies operate
ñ Examine the factors which affect demand
ñ Portray a sector’s structure and the current competitive conditions
ñ Depict the most important companies in the sector, their financial statements as well as an estimate of the
market shares.
ñ Analyze the financial data of sector companies and the sector itself
ñ Assess total consumption, imports and exports
ñ Describe the competitive environment, point out problems and consider the development prospects of
each sector.
ICAP innovates by accompanying each Sector Study with an Excel file, which allows you to compare the financial
indicators of whichever company with those of the sector it belongs to (five-year period benchmarking).
The in-depth knowledge of most of the business sectors is a crucial competitive advantage of ICAP
Management Consultants14 15
Financial Studies
Are you organized to get the best out of your Human Capital?
∏ ICAP Û·˜ ‚ÔËı¿ÂÈ Ó· ÂÍÂÏȯı›Ù Û ∂ÚÁÔ‰fiÙË ∂ÈÏÔÁ‹˜
ICAP offers a wide range of services to enable a company to become an Employer of Choice, to attract talented
people at all levels, to compensate them fairly, according to individual contribution, to create a working
environment based on open communication, motivation, reward and teamwork and therefore to achieve high levels
of performance.
We have developed methodologies which combine our extensive knowledge of the Greek business environment
with the expertise of our competent and qualified HR Consultants and our world-renowned strategic partners.
Our Services
ñ Reward Management
✓ Compensation and benefits
✓ Sales compensation and incentives
✓ Job descriptions – Job analysis - Job evaluation
✓ Compensation surveys – Benchmarking surveys
✓ Employee opinion surveys
ñ Performance Management and Personnel Development
✓ Development of KPI’s
✓ Competency systems
✓ Personnel appraisal and development systems
✓ Assessment and development centers
ñ Corporate culture
✓ Development of vision, mission, values and required behaviors
✓ Linking of corporate culture with HR strategy, policies and practices.
✓ Dissemination of corporate culture to the workforce, through training and communication
ñ HR Audit
HR audit and improvement proposals which include:
✓ Human resource strategy, systems, policies and practices
✓ Corporate culture
✓ Management assessment
✓ Training and Development
✓ HR Metrics
For all afore mentioned services, training is provided either in the context of a project or ad hoc.
16 17
Human Capital Consulting
Which Executive Search and Selection company was the fastest growing in Greece in 2007?
ICAP Executive Search grew at rates above 300% in 2007, and is already one of the 5 leading companies in
its field. It specialises in assessing and recruiting Senior and middle level executives, or professionals and it is
one of the oldest companies in the sector (ICAP accomplished its first Executive Selection project in 1974).
Now, with organized executive search departments in Athens, Thessalonica, Bucharest and Sofia, and with
exclusive collaborations all over the world, we can respond to anything our clients ask for, wherever their needs
may be located.
Our basic principle is that our client comes first, whether it is the subsidiary of a highly-reputed multinational
corporation, a successful Greek company which is expanding abroad, or even a young and ambitious company.
It all starts from the quality of the people we hire. All our Executive Selection consultants, who already amount
to 15, have a rich background with careers in leading companies and/or in the consulting field, studies and/or
work experience abroad, speak several languages and are multicultural.
The successful executive placement is based on the ability to make the justified decisions regarding people. We
truly believe that the focus, methodology and training received by ICAP Consultants, ensure that they make the
proper decision when it comes to selecting the right executive for each position we undertake.
Our commitment
We realize that Executive Search involves a series of requirements which have to do with the client as well as with
the candidates. Our professionalism and our commitment to perform our delicate and composite role in the best
possible way, allows us to successfully shape careers and companies.
ICAP Executive Search presents you with qualified andexperienced candidates, matching your requirements
and aligned to your strategic goals. 18 19
Executive Search and Selection
Nikitas Konstantellos
Group Chief Executive Officer
210 7200422
Vassilis Regouzas
Executive Director of Management Consultants
210 7200125
Fouli Lampropoulou
Sales Director
210 7200132
George Melissaropoulos
Director of Public Sector & Development Programs
210 7200166
Petros Mihos
Head of Executive Search
210 7200214
Stamatina Pantelaiou
Head of Economic Research
210 7200144
Mary Viglaki
Head of Business Planning
210 7200127
Dimitrios Vilaetis
Director of Strategic Transformation
210 7200432
Kostas Zoulias
Director of Human Capital Consulting
210 7200168
Our people at your serviceFull Coverage of Southeastern Europe ICAP Consulting Services are provided all over Greece through its five branches:
ñ Athens ñ Thessaloniki ñ Patras ñ Larissa ñ Heraclion
Furthermore, the ICAP Group is dynamically expanding to the Balkans, where it offers a wide range of consulting
services. Through its subsidiaries, ICAP Bulgaria, founded in 2006, ICAP Romania, which began its activities
dynamically in the beginning of 2008, and ICAP Serbia at the end of 2008, ICAP Group is able to serve the entire
Southeastern Europe.
ISO 9001 CertificationThe high quality of the services provided by the ICAP Group has been certified since November 2000 by the Quality
Assurance Standard ISO 9001. Re-evaluation takes place on an annual basis, in line with the new standard, ISO
9001:2000, by the internationally-recognized TUV Austria certification body.
TNS ICAPConsulting projects often require ad hoc market research to be carried out. ICAP Group participates in and
collaborates with the research company TNS ICAP, benefiting from TNS’s know-how and methodology in
research, in favor of its Consulting Services clients.
TNS ICAP was created in 2002 as a joint venture between the company TNS (Taylor Nelson Sofres) and ICAP, with
an activity in market research and opinion surveys. Today, it is among the three leading market research
companies in Greece, while TNS Group is the second largest group worldwide and the top one in Europe in its field.