T: 0345 345 1110 W: www.lima.co.uk

2 T: 0345 345 1110 W: www.lima.co.uk

IT SOLUTIONS AND SUPPORT SPECIALISTS

We have been recognised for providingoutstanding client services as well asemploying highly skilled subject matterexperts. This has enabled us to providebest of breed, affordable and innovative ITsolutions, backed by vendor awards andaccreditations for over two decades.

We are able to deliver a fully Managed Service for your on-premise, hybrid or cloud environment, which encompasses server technologies, enterprise storage and network connectivity.

LIMA design, implement and support award winning enterprise IT Infrastructure solutions and specialise in providing fully Managed Services to some of the UK’s largest names in the private and public sectors.

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3T: 0345 345 1110 W: www.lima.co.uk

ALWAYS READY, ALWAYS AVAILABLE

We understand the business value of IT and its demands on yourResource. We have a dedicated team of innovative minds andhighly skilled staff to work in partnership with you.

We provide a modular approach to our Managed Service offering and can take full management of your IT systems or work in collaboration with your IT department. We ensure uptime of your infrastructure, VDI and DR; giving you the time to develop and drive your business forward with the peace of mind that your IT environment is in safe hands

LIMA’s Managed Service is delivered by a highly skilled, forward thinking, dedicated team who are ‘Always Ready, Always Available’ to monitor and manage your IT infrastructure.

• Customer integration, regular service reviews to ensure service improvement (CSI) Plans, reports on how the infrastructure is performing

• A highly skilled dedicated technical team

• Managed security to protect your infrastructure

• Enterprise event management solution, to monitor your infrastructure

• A service that fully takes care of your infrastructure, with advice as to when further investment is needed and why

• Confidence that the infrastructure your apps run on is secure, monitored, managed and maintained

• Service processes underpinned by ITIL Best Practice

• Always ready, Always available.

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Networking & Security

Your business needs to work together collaboratively, move at the same speed and in the same direction; having a solid network in place is vital for performance. Port monitoring, performance tweaking and full support means that your systems will be integrated into a flowing structure that ensures efficient operations.

The safeguarding of your network, infrastructure and systems is our highest priority. Our continuous monitoring means we can look closely for security breach attempts, intrusions, and attempted hacks. Having our highly qualified engineers on-hand at all times means that we’re able to monitor the security of your systems in detail, alleviating that pressure from your internal workforce. With this in mind, you can be safe in the knowledge that your network is secure.

Mobility & Virtualisation

We can deliver an agile solution to remotely access your systems, such as your desktop workspace. We’ll also make sure that your operating system and applications are delivered seamlessly, so that you’re able to carry out your day-to-day processes uninterrupted, wherever your location. Our virtualisation and mobility solutions provide your workplace with a fluid environment, increasing employee performance and adaptability.

Hypervisors operate multiple virtual machines, therefore security, high availability and resilience of these systems is a number one priority as far as the continuation of regular business is concerned. LIMA’s certified specialists have in-depth knowledge of virtual infrastructures and can pinpoint performance statistics, trends and issues, enabling maximum uptime and efficient running of your day-to-day operations.

Backup & Replication

Each modern business is built on a foundation of data and the hundreds of thousands of files that exist can be personal records, employee details and financial information; this is before taking into account employee’s workloads and the other, constantly growing layers of data that lie on top. With this in mind, back-up and replication should always be a priority procedure for any business and we can help secure your crucial data and more importantly, recover it when needed as part of a customised disaster recovery and business continuation plan.

Infrastructure Management

IT infrastructure is the backbone of any business and extended outages can have a significant impact on the day-to-day operations in your workplace. LIMA’s ‘Always ready, always available’ approach enables us to manage the complexity of your entire infrastructure and ensure downtime is kept to a minimum. Network performance is monitored utilising an enterprise event management system, meaning that our specialists can ensure your infrastructure stays up, is patched and secure. Our skilled staff, proactive monitoring, ITIL management system and cutting-edge technology can help reduce infrastructure intricacies and gain optimal performance for your business, allowing your workforce to focus on driving the business forward.

FlexPod

The market leader in unified computing, Flexpod is a powerful system and the epicentre of your operations. Using the latest NetApp, VMware and Cisco Unified Computing Systems, our specialists are able to ensure that your systems are operating with maximum uptime. We can guarantee this level of service through daily health checks, monitoring and maintenance undertaken by our subject matter experts. With this specialist care from our team, you can increase both productivity and peace of mind.

Storage

Your storage solution is at the heart of your IT infrastructure and is possibly one of the most important assets to your business. Our team of accredited storage engineers manage and maintain your storage, apply firmware and software patches and increase overall storage efficiency. We proactively monitor the capacity and performance of your storage platform, as well as perform capacity and IO rebalancing when needed to prevent incidents, problems and issues. Our team of specialists are on hand to take care of storage and provide an ‘Always ready, always available’ storage platform to grow your infrastructure from.

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5T: 0345 345 1110 W: www.lima.co.uk

S E C U R I T YSecurity as a Service (SecaaS)

PULSE for Security gives you full security visibility in a single pane of glass, assessing vulnerabilities and threats, as well as accelerating threat management and control. Utilising PULSE for Security provides data analytics and intelligence about the security of your environment and deliver optimal uptime and compliance for your business.

Features:

P E R F O R M A N C EMonitoring as a Service (MaaS)

PULSE for Performance enables you to view performance and operational data in a single pane of glass. You can view your storage, virtual environment, servers, cloud, networks, apps and websites together. Utilising PULSE for Performance delivers optimal uptime and system performance for your business.

Features:

LIMA’s enterprise performance and security monitoring solutions “PULSE” provides analytical intelligence to safeguard the optimisation, efficiency and security of your IT infrastructure.

» Single Pane of Glass

» Database Monitoring

» Cloud Integration

» SNMP MIB Ready

» Customisable Thresholds

» Trending

» Alerting

» Escalation Levels

» OS & Application Aware

» File integrity monitoring

» Event log capture

» Central Syslog server

» Live security incident reporting

» Vulnerability scanning

» Daily log searches

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Skills & Experience

Our many subject matter experts in cutting edge solutions are backed up by trusted vendor recognition, awards, and accreditations. From solutions architects to specialist engineers, our team have an abundance of knowledge across a breadth of subjects, providing authoritative action and ability to a range of requirements.

LIMA provide a portfolio of IT Support Services to a diverse range of customers, offering an insightful, intelligent high-end level of service.

“By building long term relationships with our customers, we give them peace of mind in knowing their IT infrastructure is being taken care of, allowing them to drive their business forward.

It’s simple, we take care of your IT, so you focus on your business”

Dean North, Managed Services Manager

7T: 0345 345 1110 W: www.lima.co.uk

LIMA understands our Business and have consistently demonstrated their technical abilities. Trust is not something that comes easily, it is a result of the confidence you have in the partners you work with. Their portfolio of services is totally bespoke, take what you need, when you need it. It’s a no brainer.

Terry Maloney, Head of ICT Service Delivery, WM Housing

Our partnership with LIMA began with Autonet pretty near the bottom of deep dark hole. LIMA not only dug us out of that hole but helped us to then fill it with the foundations of a solid infrastructure that now supports the shiny glass and steel infrastructure that has enabled Autonet to become one of the UK’s top 10 independent insurance brokers.

Nik Potts, Head of IT, Autonet Insurance Services Limited

The School has been delighted with the services provided by LIMA. LIMA’s presales advice has provided us with solutions that fully meets our requirements, and the technical support right the way through the project lifecycle has been outstanding.

Adam Dodwell, Network Manager, Haberdashers’ Aske’s School for Girls

Start to finish, the highly productive working relationship with LIMA helped us to meet all of our business objectives. The LIMA team also led a successful skills transfer to ensure our administrative self-sufficiency at the hand-off.

Andrew Naylor, Group IT Director, Aurora Limited

Testimonials

T: 0345 345 1110 E: enquiries@lima.co.uk W: www.lima.co.uk

• 6 Digital Park, Pacific Way, Salford Quays, Manchester, M50 1DR

• 1 City Square, Leeds, LS1 2ES