Delivering Managed Services to Enterprises

Prepared by Ghassan Chahine, PhD Candidate, EMBA, MBA, ITILTechnical Consultant

What is Managed Services?

Managed services is the practice of transferring day-to-day related management responsibility as a strategic method for improved effective and efficient operations.

Why Managed Services?

Managed services are rapidly replacing traditional information technology (IT) management tools and mega-outsourcing arrangements because they provide a more cost-effective method of managing and protecting enterprise networks, systems and applications.

Why Managed Services?

Contd ...

Tailor your solution to your organization’s needsFlexible Outsourcing for Sustained GrowthRealize Measurable Value in Your Processes and Systems

Managed Services Solutions can help you in

Lower operational costs and improve productivity — Take advantage of economies of scale, with reduced lock-in.Reduce risk — You can discover how to quickly and effectively react to IT labor shortages, increased application complexity and the rapid rate of business change. Maintain control of your destiny — Even while you have us helping you manage a piece of your business.

Why Managed Services?

Do you want your IT internal staff to focus on core competencies rather than juggling with IT challenges?Do you want to maintain control of Business-Critical Systems?

Are you increasingly reactive rather than proactive when it comes to management of your IT infrastructure?

If you have said “YES” to all of the above questions then its time you

think about Managed Services.

Managed Services in brief..Managed Services comprises a comprehensive, integrated suite of services to manage a client’s distributed computing environment as a single entity—all with single point-of accountability.

Integrated service elements include:Desktop Management Solutions

Managed Server Solutions

Network Management Solutions

Managed Security Solutions

Desktop Management Suite

Desktop management is a comprehensive approach to managing all the computers within an organization.

"New technology gives small businesses real protection capabilities that can substantially mitigate the risk of disasters, accelerate recovery when they strike, and equip us to work more efficiently when they don't. Effective use of these technologies can enable productivity gains previously imaginable only by Fortune-500 corporations."

Desktop Management Suite Includes

Asset Inventory Management

Desktop Data Protection

Desktop Security

Desktop Support

Deep Scan

Patch Management

Self Help

Help desk

Asset InventoryAsset Inventory is an application designed to track the assets of businesses. When you need a precise picture of your company’s IT assets, there’s no room for error. Asset Inventory Services range from ability to track Windows and Macintosh Computers hardware, software and security information, non-discoverable fixed assets, Active Directory/LDAP, ability to categorize software, track warranty, leasing, and licensing information.

Desktop Data Protection

Desktop Data Protection is designed to automatically backup your valuable business data, to store it in a password-protected data center away from your physical location with enhanced security features and to enable end-users to retrieve their stored data any time they need it.

This helps you to focus on your business without worrying about what will happen to your critical data when power outages, system crashes, viruses, or other threats become real and impact your environment.

Desktop Security

Desktop security provides protection against antivirus, firewall, spyware, worm, and Trojan horse protection.

Firewall Feature helps in detecting and terminating unwanted external applications such as spyware and adware. It also blocks unauthorized access into your network and sensitive data. This provides a tremendous security to your environment and data.

Desktop Support

Desktop support is automating various computer-related support tasks in an organization. Troubleshooting, software installation, software patches, etc., can all be done via the network - reducing the turnaround time for IT support, simplifying and improving management of computers in the organization.Desktop Support acts as the primary point of contact for computer related problems - providing diagnostic, remedial, and referral services as appropriate.

Desktop Support comprises of

Deep Scan

Patch Management

Help desk

Deep Scan

Scanning for overall PC health and vulnerability

Deep Scan includes scanning of Windows Registry, at running processes, and inside of no executable files, archive files, and files of all sizes. So-called "smart" scans ignore archives, extremely large files, and sometimes no executables.

Patch Management Suite

Patch management is the process of controlling the deployment and maintenance of interim software releases into production environments. It helps you to maintain operational efficiency and effectiveness, overcome security vulnerabilities, and maintain the stability of your production environment. The integrated patch management suite includes patch management, software delivery, and automated asset inventory (professional). It patches information and maintains a knowledgebase.

Help Desk Suite

It is a support system designed to assist end users with technical and functional questions and problems.

Managed services enables a single point of contact, 24 hours a day, seven days a week, where you can obtain IT support by telephone or Internet.

Service desk tool enables us to log, monitor and report IT activities into a detailed database, allowing the service desk team to conduct comprehensive reporting on IT support activities.

Despite its name, desktop management includes overseeing laptops and other computing devices as well as desktop computers. In recent years, security-related tasks have become an increasingly large part of desktop management.

As a result, an increasingly large proportion of administrative resources have been devoted to security-related tasks

Patch management, Fighting viruses and spyware, Controlling greynet applications (programs installed without corporate approval, such as instant messaging, file sharing programs, and RSS readers).

Desktop Management

Desktop Management Interface (DMI) is an industry framework for managing and keeping track of hardware and software components in a system of personal computers from a central location.DMI was created by the Desktop Management Task Force (DMTF) to automate system management and is particularly beneficial in a network computing environment where dozens or more computers are managed.

Desktop Management Interface

Managed Server Hosting offers greater efficiencies, reliability, and range of services than hosting in-house or using collocation. Selecting the right host should be a matter of determined strategic choice, not expedience.

Managed Server Hosting

Managed Server Hosting Solutions align your systems with business goals.

Managed Server Hosting comprises of

Server Monitoring

Application Monitoring

Service Monitoring

Windows Event log Monitoring

CPU, Memory and Disk Utilization Monitoring

With Enterprise Server Management, you'll benefit from an exceptionally stable server environment, embedded management intelligence and a rapid, substantial return on investment (ROI).

Application Monitoring

Application failures are usually the most common problems that occur in IT infrastructure. Monitoring critical applications proactively helps to prevent application failures and identify degradations early.Application Monitoring can monitor mission critical applications that run on Servers. Various parameters of applications like MS Exchange, Oracle, MySQL, MSSQL & Lotus Notes can be monitored.

Service Monitoring

Monitoring system level services for availability and response time is essential to ensure that your Server Management plan is complete.

Service Monitoring can monitor

HTTP, FTP, Telnet etc that are running on your servers

Windows NT Services

Availability and response time of all the service

Core Services – Always Included

Root/Administrator Access Unlimited 24/7 service and technical support Custom monitoring schemas through the entire stack Accelerated response and recovery to any alert or service request Rapid hardware replacement Operating system patching Server and operating system hardening A dedicated Sales Executive

It is important to realize that Managed Server Hosting is a full-service package designed to alleviate or entirely prevent service and business disruptions.

Managed Server Hosting – A full integrated solutionSince every solution is customized to the unique needs it addresses, the following value-added services are available.

Security (Physical and Network) Recovery (Backups and Data Restoration) Database Care (for all platforms) Storage (dedicated Storage Area Networks with mirrored arrays) High-Availability Clustering Multi-site Redundancy; Multi-Master Replication Enterprise Email

Benefits To Your OrganizationDepending on your need or reason for choosing a Managed Services provider, several or many benefits can be realized. It will provision, monitor, and manage a custom-configured hardware and network infrastructure purpose-built to its

tasks.

Managed Server Hosting negates the need for Capital expenditures

Lengthy provisioning process "Over-purchasing" Some insurance costs Most third-party service contracts Trial-and-error

Managed Server Hosting provides

Fixed monthly costs What you need right now On-demand scalability Vendor-certified engineers Affordable access and migration to advanced solutions Quicker implementation and faster ROI Quicker resolution of problems or adverse events Carrier-grade hosting facilities with redundant independent power supplies Managed Growth

Managed Server Hosting not only delivers an excellent technology service, but also makes business sense as we match to your cash flow, and help you grow.

Managed Server Hosting is ideal for

SMBs, Start-Ups all the way up to the Mid to Large Enterprise space ASP and SaaS Hosting Disaster Recovery and Business Continuity Planning Just-In-Time Deployment Scalability Planning Managed Growth Predictable Expenditures Greater Business Efficiency

Network Management Solutions

Network management is the execution of the set of functions required for controlling, planning, allocating, deploying, coordinating and monitoring the resources of a network.

Detect, diagnose and resolve network performance issues before they turn into costly downtime.Network Management Solution (NMS) includes

Router & WAN Monitoring

Switch Monitoring

Router & WAN Monitoring

WAN links are usually the most expensive part of the network, and managing bandwidth allocation can be complex.

Oversubscribing to bandwidth could mean that your company is paying for more bandwidth than required, and under subscribing could result in congestion and unacceptable network performance.Router & WAN Monitoring can help you in

Ensuring High Network Availability

Monitoring Router Performance

Optimizing Bandwidth Allocation

Minimize Recurring Cost

NMS offerings are relied on by mission critical networks on a daily basis. 

It can help your organization gain control of the increasing requirements to:

Design, implement, manage and maintain technology infrastructures.Identify, assess, and remedy security vulnerabilities.Utilize technology to improve ROI.Manage technology as a business asset.

Such solutions can make a difference in your business with defined, measurable outcomes. 

Here is your organization's capability to evolve its technology aspect to extreme ends. The benefits of involving NMS for a High Availability (HA) Disaster Recovery (DR), Continuity of Operations Planning (COOP) or Continuity of Government (COG)

Know from the start that the HA DR/COOP/COG solutions or technical project your organization implements will be a success by utilizing NMS (efficiency in utilization).

Managed Security Solutions

Every industry Vertical has its own unique information security challenges brought about by consolidation, regulations and different business requirements.

A Managed Services provider understands these challenges and leverages its experience with its many clients across all industry verticals to deliver Managed Security Solutions tailored to the specific Threat Management needs.

Summarizing, Managed services provider leverages its Managed Intrusion Prevention, Managed Scanning, Threat Intelligence, Managed Enterprise Security Monitoring, Managed Intrusion Detection and Managed Firewall services to create solutions to address security specific needs, such as Threat Management and Enterprise-Wide Security Reporting, inside your organization.Other Managed Security Services include1. DDOS Mitigations Services

2. Managed Firewall

3. Content Integrity Monitoring Services – CIMS

4. Email Protection Services

5. Host-Based Intrusion Detection Services – HIDS

6. Network Intrusion Detection Service - NIDS

How Managed Services Implementation goes . . .

Step 1: IT Audit & Assessment - Discover, document and assess the existing IT infrastructure.

Step 2: IT Remediation (if required) - Correct problems with existing infrastructure

Step 3: IT Performance Monitoring - Monitor and report on the performance of infrastructure

Step 4: IT Support - Support for staff on IT problems

Step 5: IT Operational Maintenance - Operate and Maintain your IT Infrastructure

Thank You