Managed Print Services“Efficiency through Transparency”

Contents

• MPS Definition & 5 Pillars

• 2012 Trends

• Document Systems MPS Advantage

• Environmental Impact

• Final Thoughts

A S

ensi

ble

Str

ate

gy

ManageExpenses

Minimize Carbon Footprint

BoostProductivity

Free UpIT Resources

Why Managed Print Services?MPS Definition

1. Management information with consolidated billing2. Proactive maintenance of the equipment fleet3. Ongoing optimization of the environment throughout the life

The 5 Pillars1. Define - Is your print environment open to efficiencies

with MPS2. Measure - How large is the fleet? Do our findings

coincide with yours? – Assessment begins

3. Analyze - Understand the findings and to assemble a plan

4. Improve - Present our findings and efficiencies5. Control - Take action!

Printing 2012 MPS Industry Trends

• OEMS are pushing their own MPS offerings to validate efficiencies to the end users

• System Integrators, such as: Accenture and Fujitsu Service are looking to append MPS to their managed service contracts with clients

• Managed Service Providers/IT and Copier Resellers – are refocused on bringing Sales/Service/Supplies under one easily digestible offering to the C-Level in the S.M.B channel

• Supplies based providers (big-box), such as: Office Max and Staples (the massive distributors) have seen a decline in B2B supplies business when MPS is not incorporated

Printing 2012: Customer Trends

• C-Level and IT Managers are unaware of their printing costs. IT Managers generally consider printers a Necessary evil.

• Printing related costs are typically 1 -3% of a companies revenue*

• 23% of help desk calls are printer related*

*Gartner group

Printing 2012: Customer Trends, cont.

• 90% of all companies do not track printing costs - Buyers Lab

• For every $1 spent on printing involves another $9 to manage it - Gartner Group

Cost of Printing Hard Visible Costs

Cost of Document IT ManagementManaging End user interactionDocument IT Support and InfrastructureLifecycles Administration and Procurement

Facilities

10%

90%

Vendor vs. Consultant

• Sells Products• Products for Price• Transactional forum• Competitive environment• Rejustifies every sale• Does not see overall printing

costs• Does not understand your

business

• Understands your needs• Price is a byproduct• Contractual agreement• Controls costs• Contractual agreement• Defines, Measures, Analyzes,

Improves and Controls costs• Can only earn your business

after they fully understand your business

Vendor Consultant

Vendor vs. MPS Solution

• Numerous vendors for all your printing needs

• Reactive to:SuppliesServiceUpgradesCosts

• Needs constant purchasing attention

• IT is involved

• One provider for all your needs• Proactive to:

Supplies are monitoredService is scheduledUpgrades are automaticCosts are controlled through efficiencies

• Purchasing taken out of loop• IT taken out of loop

Vendor MPS

Strategic Synergy – Document Systems MPS

• A comprehensive plan that proactively manages devices and materials

• Eliminate their involvement in managing printers, the related materials, and services

Document Systems Customer

• Support the devices and the users

• Security solutions

• Simplify the financial administration of the fleet

• Increase productivity in IT by reducing the printer support issues

• Protect their information

• One invoice monthly for pages printed

Our Solution – Your Advantage

Optimize the Infrastructure“Analyze & Improve”

Manage the Environment“Control”

Improve Workflow“Define & Measure”

Improve the business processes

Control costs and improve user productivity

Control costs, reduce tasking &

involvement with managing the devices

Customer Needs

Outsource device management controls

cost and allows for focus on core business

Streamline tasksand increase efficiency

Having the right devices in the right

locations

Customer BenefitWhat We Provide

Consult and Collaborate!• Understand corporate and individual objectives

Define---------------------------------------------------------------------------• Perform due diligence Measure---------------------------------------------------------------------------• Discover areas for improvements• Collaborate on developing solutions that are

consistent with the culture and politics Analyze---------------------------------------------------------------------------• Define solutions in a cohesive strategy• Develop an implementation strategy with tracking

and reporting of results Improve---------------------------------------------------------------------------• Manage account to achieve desired results• Conduct regular account reviews• High resource value to management

Control

The Desired Outcome

• Control expenses– Manage the environment– Optimize the infrastructure– Improve workflow

• Boost productivity– Do more with less– Focus on core business– IT relieved of responsibility– Purchasing focused on

other tasks

Environmental Impact

• Paper, Toner and Power−One case of paper (10 reams)

uses approximately 60% of a tree*

−Production of 50 lbs. (5,000 pages/1 case) of copy paper produces 143 lbs. of green house gases*

−Three quarts of oil are consumed in the production of a single new toner cartridge and they take over 1,000 years to decompose**

−Millions of square feet of landfill space is consumed with used toner cartridges, paper, and printers that could be recycled.**

*printgreen.com ** State of California ** All Associates Group

Office Employee

s

Pages per Year

Trees

per Yea

r

Greenhouse Gas

Emissions

1001

million120 28,600 lbs

Final Thoughts

Current Clients Maximizing our MPS Solutions

• Simi Valley Hospital• First California Bank• Ferguson, Case, Orr, Paterson, LLP• Community Property Management• Cancer Center of Santa Barbara• Kinemetrics• Boy Scouts of America