1. Managed IT Services
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2. Dynamic Business Demands & Constraints
Finding the right balance of proprietary vs. "open source" s/w tools
Investment in traditional technologies
Capability Constraints
For innovation
Lack of Budget
Resource Constraints
Rigid processVs Regulatory & ComplianceConstraints
Informationavailability constraints
Lack of required skills
Technology Constraints
Commitment Constraints
Change Management Constraints
Constraints & Challenges
Protecting
Investments
Best Practice Adoption
Aligning IT and Business Goals
Emerging & Changing Trends
Leveraging KM & IP protection
Ensuring privacy of customer and
employee data
Real time Information
Emerging technologies
delivering
more for less
Enabling / enhancing knowledge
Management / leveraging intellectual assets
Changing user
requirements
Keeping multi-tier/multi-layer
technologies in synch
Turning technology into
business Advantage
Comparative Unit cost
Innovation The Key GSS Managed IT Services
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3. GSS - Energies & Synergies
Stakeholder Delight
Implement
Manage
Consult
Optimal Cost
Quality
End to EndIntegrated solutions
Virtualization
Work-place Computing
Network & Security
Application
Management
Partner Solutions
Data Center
Thought Leadership
People ProcessFrameworks
Passion
Speed
Results
Commitment
3
4. GSS Infrastructure Management Offerings
Workplace Services

Messaging Services

5. Active Directory 6. Anti-Virus Services 7. Migration Services 8. Desktop Services 9. Windows & Linux 10. Unified CommunicationVirtualization

Server/Storage Consolidation & Virtualization

11. Application Virtualization 12. Virtual Desktop Strategy / Deployment 13. Infrastructure as a Service (IaaS) 14. Virtualized Environment Monitoring &ManagementR I M S
Interoperable
Heterogeneity
Monitoring Services
Cloud Consulting
Assessment & AuditServices
Environment Management
ITIL Consulting
People
Process
24 X 7 Service Desk
Transformational Consulting
Hybrid Cloud
Performance Management
Metrics/ Trend Analysis
Technology
Private Cloud
Tools
Secured Environment
Data Center

Server Management

15. Storage Management 16. Cloud Computing Services 17. ITIL Consulting 18. Platform Hardening 19. Systems Integration 20. Database AdministrationNetwork & Security

Managed LAN & WAN

21. Remote Connected Office 22. Network Design & Architecture 23. Security Services 24. Identity & Access Management 25. Platform Hardening 26. Networking Services4
27. GSS Application Management Offerings
Application Development
Architecture
Requirements & Modeling
UI Design
Design, Build, Test, Deploy
Governance Framework
Project Management
Requirements Management.
Estimation
Configuration Management
Build/Release Management
Quality Management
Metrics/ SLA Management
Training
Knowledge Management
Offshorability Analysis
Value add Services
Due Diligence
Transition
Service Delivery
Application Maintenance & Support
ITIL & CMMI Framework
Application Transformation
Re-engineering
Migration
Application
Data
Reverse Engineering
Service Enablement
Platform
Service Enablers
Frameworks Methodologies, Standards, Guidelines, Checklists, Templates
Technologies Supported
IBM Mainframe, JAVA, Microsoft Technologies
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28. GSS Managed IT Services Portfolio
SERVICES MANAGEMENT INFRASTRUCTURE
APPLICATIONINFRASTRUCTURE DEVICES & COMPONENTS
SECURITY INFRASTRUCTURE
SERVICES
Application Maintenance and Support
Common & Shared Environments
Monitoring
File & Print
Production Support &
Application Maintenance
Network Communication
Application Migration
SLM
Messaging
Active Directory
Anti-Virus & Content Control
Database
Migration
Collaboration
User accountManagement
Database Support & Maintenance
ITIL V3 Environments
Backup & Archiving
Performance Monitoring and tuning
User and Technical Documentation
Authentication& Authorization
PerformanceManagement
Identity Management
PHYSICALINFRASTRUCTURE DEVICES & COMPONENTS
Alerts Notification
Security Management
MIS & Reporting Services
Platform Environments
NetworkEnvironments
Desktops/laptops
Server
Site Network
Data Connectivity Network
Encryption
Data Center
Storage
Wide Area Network
BusinessContinuity Ecosystem
Mission Critical& High Availability
Remote Access
Platform Security
Detection Services
VIRTUAL INFRASTRUCTURE
SERVICES
Consolidation
Business Continuity & Capacity Planning
6
29. GSS Managed IT Services Delivery Framework
Design
Build/Upgrade
Implement
Recode/Reengineer
ArchitectLevel 3
Problem & Availability
Management
Change Alerts
Call log and dispatch
SOP Knowledge base maintenance
SLA
Advanced troubleshooting & RCA
Virtual Infra management
Application Management
Configuration
Management
Storage Management
DesktopManagement
Patch & Antivirus Management
Backup Recovery Management
Database Management
Server Management
Patch& Software installation
Incident Logging
SOP based Resolution
User Account management
Network Management
ManageLevel 2
MonitorLevel 1
Proactive
SLA
Reactive
LogLevel 0
Service Platforms
Network
Storage & Backup
Application
Files
Virtual Infrastructure
Desktops/
Servers
Database
7
30. GSS Service Transition Framework

Swift transition to offshore for service support

(Using Common team members for steady state and transition)

Least disturbance to existing service delivery (Business Continuity)

31. Minimized migration risk (Risk Mitigation) through Onsite Parallel RunSTEADY
STATE
CURRENT
STATE
Stabilization
Offshore Execution

Acceptance test

32. Dry Run/Sample tasks in Parallel 33. CSF & SLA review 34. Tool and Infra Review 35. SOPs Tuning 36. Task Transfers 37. Offshore Transition 38. Facilities 39. Tools 40. Team Structure/Functional Roles 41. Process Replication 42. Knowledge Transfer/Training 43. StagingKnowledge Transition
Acquisition

Adapt Processes

44. Complete Run Books 45. Engage the ramped 46. up offshore team 47. Connectivity Design 48. Tool and Facility 49. Architecture 50. Role redefinition Map 51. Offshore Training 52. Technology, process and tools understanding 53. Work shadow 54. Operations understanding 55. Shift Handover 56. Escalation mechanism 57. Reporting 58. Content & periodicity 59. Trainer Readiness Due Diligence

Validate Assumptions

60. Finalize Scope 61. SOW document 62. Project Plan 63. Resources 64. Time linesTesting
Replicate
Redesign/Adapt
Study
Due Diligence
OMC and connectivity established
Knowledge transfer completed
Final Run books
Client Signoff
Live Operations
Draft Run Books
Solution Design
Role Transfer Map
SOW
Project Plan,
Pricing
SOPs
SLAs
Acceptance test plan
Trainer Readiness
OUTPUT
8
65. GSS Service Level Management framework
Start
Project Management Office, Engineering
Learning &
Optimization
Define SLA
Project Management Office,Engineering,
Senior Management
Business Development
Client
Client
Mutual agreement on SLA
Review SLA
Service Level
Agreement
Analyze & Report metrics
Provide Service
Project Manager
Project Manager
Capture
related
metrics & Monitor
Resources
Service Assurance Quality
9
66. Value Proposition
Partnershipsnotjustclients:GSS America participates not just as a vendor, but as a partner in fulfilling business goals.

ProvenTechnologyExpertise

67. Breadthof Services 68. End to End Managed IT Services 69. CentersofExcellence for developing Proof Of ConceptsFlexibleRelationshipModel

Partnershipapproach

70. Responsiveness 71. TransparencyBusinessAdvantage

Businessresponsiveness

72. Worldwide On-site support 73. Alliance Partnerships with leading Technologyproviders 74. Optimal cost at committed qualityAGlobalService DeliveryModel

Globaltalent with local presence

75. ISO 27001,ISO 9001, CMMi 3 certified 76. Efficiency oriented delivery framework10
77. Case Study Managed Services Model
CurrentWeekly volume between 150 to 200
Value Delivered
Set up adedicated NOC and provide Infrastructure support in a Managed service model to a Publishing & Distribution company
End User Experience
Process Improvements
Productivity maximization
VFM
Drivers
Service Rendered

Expensive 24/7 support model

78. Standard Operating Procedures 79. Expensive infrastructure management 80. Data insecurity 81. End User SatisfactionTier 1 Incident Management




Applications Monitoring




Client File Monitoring




24/7 Client Files Monitoring
Resolution Management




Business Process Monitoring



X
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82. Q & A
12
83. Thank You
This document contains confidential and proprietary information of GSS America. It is furnished for evaluation purposes only. Except with the express prior written permission ofGSS America, this document and the information contained herein may not be published, disclosed, or used for any other purpose. | www.gssamerica.com