Managed Document Services

Identify the hidden savings in your output fleet.

Ricoh MDS helps organisations address their hidden costs by enhancing efficiency and productivity, and driving measurable and sustained cost savings that further their strategic objectives.

A partnership for productivity and profitability

A comprehensive framework

Ricoh MDS goes beyond the traditional document management approach when it comes to improving your company’s information use and sharing. We approach your enterprise as an ecosystem with document optimisation at the centre. Like an ecosystem, your business environment is always changing. That’s why Ricoh develops a partnership with you, backed by the strength of our talent, resources and expertise.

Our goal of continuous improvement is driven by a focus on the needs of individuals and the delivery of technology, processes and services that improve workflow. We lift the burden of managing your data, and strive to achieve ongoing cost reductions and control for your organisation. The result is a powerful combination of increased productivity and profitability.

Ricoh MDS encompasses three fundamental aspects of document management - input (the creation of information), throughput (how infor-mation moves around a business), and output (processing information in a way that adds business value).

We closely work with you to understand how your enterprise accesses, uses and stores information. Then we adapt and optimise those processes to make them more efficient and effective, and help address related information security issues.

Providing your organisation multi-faceted benefits ?Controlling costs - Controlling costs related to people, processes and

technology throughout the document lifecycle delivers consistent, long-term savings.

?Environmental sustainability - A comprehensive model for sustain-ability optimisation, MDS supports your ‘green’ initiatives as part of your larger strategic corporate goals.

?Information security and governance - Information governance mitigates costs and risk of non-compliance to secure information capital in the interest of building trust with your customers.

?iWorker productivity - Improving the availability and use of business- critical information makes iWorkers more productive, fosters innovation and improves business agility.

?Managing change - Realising the benefits of transforming business-critical document processes depends on successfully and permanently changing people’s behaviour.

?Optimising information - Focusing on finding new ways to get the right information, at the right time, in the right form helps optimise the value of your information.

?Strategic infrastructure - Anticipating and aligning an organisation’s infrastructure with its business objectives delivers scalability, flexibility and secures information access.

?Streamlining processes - Effective processes improve response to customers, shorten sales cycles, and increase knowledge sharing and collaboration to help grow your business.

Our adaptive, customer-centric approach

adapts to the needs of your enterprise,

not the other way round. We develop a

deep knowledge of your markets,

competition, and business model.

We then adapt Ricoh MDS to fit the

enterprise. This makes our solutions

organic to your business and relevant

from Day 1. This also enhances our ability

to deliver process improvements, and

helps you achieve your cost objectives.

AD

AP

TI

VE Ricoh’s worldwide presence helps ensure

the delivery of consistent services

everywhere you do business. Our goal is to

create an incredibly efficient information

infrastructure that allows your staff to

work and collaborate like never before.

We help you build a consistent, efficient

and globally-connected information

infrastructure. This streamlines your ability

to expand into new markets and expand

your global reach.

GL

OB

ALInformation infrastructures function as a

whole, especially when end-users

attempt to collaborate. In most MDS

engagements, Ricoh develops a roadmap

that shows ‘current state’ and ‘desired

state’, then leads an effective

transformation that spans the entire

enterprise. Moreover, Ricoh MDS is built

around vendor-agnostic services that

meet the needs of the entire global

enterprise.

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An adaptive, customer-focused approachOur holistic view of your infrastructure and process delivers MDS regardless of vendor technology currently in place, and our global sales and service organisation ensures consistent worldwide delivery.

How Ricoh engages and delivers MDS We engage with our customers across five phases, and throughout these phases, our service managers and project managers work as an extension of your staff.

Our organisational change management experts help your employees make a productive transition from old processes to new ones.

Phase 1: UNDERSTANDRicoh MDS begins with a thorough understanding of your current state. This includes expert analysis of your strategic goals, your financial objectives, your current business-critical information processes, and the pluses and minuses of your current information infrastructure.

Key elements

?Infrastructure?End-user behaviours?Focus on cost/profitability

Phase 3: TRANSFORMThe ‘transform’ phase of MDS is where we deploy the desired infrastructure and optimise related business-critical inform-ation processes. It includes careful execution

of a right-sizing plan for your output devices, by delivering the right information, at the right

time, in the right form.

Key elements

? Appropriate-sized infrastructure to deliver desired state? Improved or new business processes

? Organisational change management

Phase 2: IMPROVEThis phase focuses on the definition of the desired state and the creation of a plan that includes critical metrics and key performance indicators. In this, a new information infrastructure is designed and checked for alignment with your business objectives and expectations.

Key elements

? New infrastructure? Revised business processes

? End-user education/awareness

Phase 5: OPTIMISEThis phase is based on continuous improvement. Ricoh MDS experts serve as an extension of your staff and guide you through changes like expansion, M&A etc. Our model allows you to bring expertise in-house without adding headcount or giving up control of your information infrastructure.

Key elements

?Continuous improvement?Active management?Maintain strategic alignment

Phase 4: GOVERNThe ‘govern’ phase includes the enterprise-wide adoption of new business practices. Customised reports provide incredibly valuable information, through accurate, timely and complete data. Reporting can help you make sound business decisions based on real-time metrics.

Key elements

? Key performance indicators? Measurement and reporting?Employee and management engagement

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Customer

Proven world leadership?More than 4,000 successful MDS engagements worldwide.?Ricoh invests more than US$ 1 billion annually in technology development,

through dedicated Ricoh Technology Centres in the US, Europe, China and Japan.

?With more than 100,000 employees worldwide, Ricoh does business everywhere you do business.

?According to IDC MarketScape: Worldwide Managed Print Services 2010 Hardcopy Vendor Analysis, April 2010, “Ricoh’s formalised change management component of its MPS services is a unique differentiator for the company.”

?Gartner Magic Quadrant for Managed Print Services Worldwide, September 2010 states – “Ricoh’s MDS program goes beyond MPS, offering a highly customisable suite of services to streamline printing and document processes and empower customers to concentrate their efforts on their most critical priorities.”

?Joe Barganier, President, Managed Print Services Association, May 2011 says, “Ricoh’s 2011 MPSA Leadership Awards for Excellence in Managed Print Services as a Direct/Manufacturer really stood out against tough competition as an example of leadership, innovation and talent. We are very pleased that Ricoh received this well-deserved recognition.”

Some recent CSR and environmental accolades

Ricoh MDS Services Delivery Portfolio

?The corporate responsibility standards of Ricoh Company, Ltd. have been recognised for the 10th consecutive year by the FTSE4Good Index.

?For the sixth consecutive year, Ricoh has been listed as one of the 2015 ‘World’s Most Ethical Companies’, by Ethisphere.

?Ricoh has been rated one of the 2015 ‘Global 100 Most Sustainable Corporations in the World’, for the 10th year in a row.

The Ricoh MDS Services Delivery Portfolio offers all the services required to design, construct, maintain and optimise a highly efficient information infrastructure. Depending on the needs of your organisation, you can select any part of the portfolio.

UNDERSTAND IMPROVE TRANSFORM GOVERN OPTIMISE

Organisational Change Management

Project Management Service Management

Environmental Impact Analysis

Output Analysis

Process Analysis

Environmental Sustainability Design

Output Solution Design

Process Solution Design

Environmental Sustainability

Education & Training

Delivery, Installation & Configuration

Education & Training

Document Lifecycle Services

Document Process Optimisation

Carbon Footprint Balancing

Optimisation Consultancy

Maintenance & Support

Onsite Services

Remote Management

Consumables Management

Environmental Sustainability Governance

Management Information Reporting

Service Level Management

IMAC-D

Security Management

Multi-vendor Management

Asset Management

Service Desk Integration

For more information, please contact:CORPORATE OFFICE: 2nd Floor, Salcon Aurum Building, Plot No. 4, District Centre, Jasola, New Delhi-110 025 Tel: (011) 49103000, 49103100, 49103200 Fax: (011) 49103099, 49103199 Email: ril.info@ricoh.co.in SMS: 'RICOH' to 53456 Website: www.ricoh.co.in

BRANCH/AREA OFFICES: Ahmedabad: (079) 26582883, 26577143, 26588709, 26586905; Bangalore: (080) 71707170-194; Bhopal: (0755) 2554329; Bhubaneswar: (0674) 2311313; Chandigarh: (0172) 4312000-26; Chennai: (044) 28246300/01; Coimbatore: (0422) 2482016, 2493948, 2496276/535; Delhi: (011) 23317191; Gurgaon: (0124) 4106241; Guwahati: (0361) 2465910/17; Hyderabad: (040) 44763444; Jaipur: (0141) 2709756, 2707028; Kochi: (0484) 2353997; Kolkata: (033) 40156565; Lucknow: (0522) 2239176/89, 2237381; Mumbai: (022) 66833000; Nagpur: (0712) 2447026/29; Noida: (0120) 4988200-250; Patna: (0612) 2540834; Pune: (020) 30580158-60; Ranchi: (0651) 2331426/069, 2203162; Visakhapatnam: (0891) 2754968, 2553466

URL: http://www.ricoh.co.in