1. Manage and Diagnose your Environment usingCitrix Insight Services (cis.citrix.com)Michael Ryan, CIS Product ManagerSeptember 30th, 2014

2. 2 2014 Citrix. Confidential.TaaS(Tools as a Service)CIS(Citrix Insight Services) 3. Typical Challenges3 2014 Citrix. Confidential.How do wediagnose problems quickly?How do we ensure that theenvironment isoptimized?How do we ensure that theenvironment issetup correctly?How do we ensure that theenvironment is at theright patch level? 4. What can CIS do for you?SmarterDiagnostics4 2014 Citrix. Confidential.Hotfix & UpdateNotificationsPro-activeHealth-ChecksBest PracticeComplianceEnvironmentSummaryAllow for self-service troubleshooting Integrate into tech support cases 5. Supported Products5 2014 Citrix. Confidential. 6. Supported Products - Whats next ?6 2014 Citrix. Confidential. 7. Three Steps in CIS process7 2014 Citrix. Confidential.Collect &Upload In-Product Collection Separate Collector for XenApp,XenDesktop & PVSAnalysisEngine Parse Data Bundle Analyze using Plugins Store Analysis results for displayAlerts &Notification Detailed issue description Proactive recommendation Fix & Resolution 8. 8 2014 Citrix. Confidential.How do I Collect & UploadCollect & Upload 9. 9 2014 Citrix. Confidential.NetscalerCollect & Upload 10. 10 2014 Citrix. Confidential.XenServerCollect & Upload 11. 11 2014 Citrix. Confidential.Provisioning Server (PVS)Collect & UploadSeparate Collector Tool RequiredCTX136079 12. 12 2014 Citrix. Confidential.XenMobileCollect & UploadFrom the XenMobile Server Support Page(ex. https://AppC-FQDN:4443/ControlPoint/support) 13. 13 2014 Citrix. Confidential.CloudBridgeCollect & Upload 14. 14 2014 Citrix. Confidential.XenApp / XenDesktopCollect & UploadSeparate Collector Tool RequiredCTX130147cis.citrix.com/scout 15. Collect & Upload15 2014 Citrix. Confidential.SCOUTPackaged withthe Product 16. 16 2014 Citrix. Confidential.Live DemoCollecting CIS data on XenApp / XenDesktop 17. Analysis Engine17 2014 Citrix. Confidential.Verify Product & VersionParse & Process all DatapointsAnalyze with relevant PluginsStore results in CIS Database 18. What are Plugins?Code segment to identify a specific issueKnown Issue & Best Practice Recommendations400+ Plugins currently in operation18 2014 Citrix. Confidential. 19. Will Plugins always diagnose my issue?We dont haveplugins for everyissue.. but we areadding new onesall the timeNotifications & Alerts19 2014 Citrix. Confidential. 20. Notifications & Alerts20 2014 Citrix. Confidential. 21. Notifications & Alerts21 2014 Citrix. Confidential. 22. Notifications & Alerts22 2014 Citrix. Confidential. 23. 23 2014 Citrix. Confidential.Live DemoReview Your Data on CIS 24. Whats Next? 25. Citrix Customer Experience Improvement Program (CEIP)25 2014 Citrix. Confidential.Features: Anytime Opt-in/Opt-out Completely anonymous data collection No logins requiredBenefits: Helps with Product Quality improvement Real World data on customer usage Equalizes customer feedback 26. Citrix Error Reporting (CER)26 2014 Citrix. Confidential.Now in XenDesktop 7 27. What do we do next? 28. Providing Feedback 29. Customer FeedbackYou can provide feedback at cis.citrix.com/feedback29 2014 Citrix. Confidential. 30. We particularly like this sort of Feedback:Having all of the Windows logs there to view is a great feature. In fact all 330 2014 Citrix. Confidential.additions are excellentGreat, this would have taken me ages to find out.I just got to tell you, you and your team has done a phenomenal jobThis tool is awesome. but ALL Feedback is very helpful to us ! 31. . WELCOME TO THE CIS FAMILY !!31 2014 Citrix. Confidential. 32. Simplify your journey, let us guide you.Accelerate your implementation and minimize risk by taking advantage of CitrixConsulting. Youll get the expertise of certified Citrix Consulting Architects tosuccessfully deploy Citrix solutions in any phase of your project.93% of Citrix Education studentsbecame more effective in their roleafter attending a course.TVID: CFB-61B-A26Visit bit.ly/CTXConsulting to learn more about our proven methodology.32 2014 Citrix. Confidential. 33. Build your Citrix skills in your personal virtual sandboxPlay in your own Virtual Sandbox with Learning Labs from Citrix Education. Withyour purchase, youll receive your own dedicated server with access to the sevenmost popular Learning Labs from Synergy. Featured labs include: NetScaler, the Enterprise Security Swiss Army Knife Front-Ending and Load Balancing XenDesktop and XenApp with NetScaler Enhancing Visibility of Applications with NetScaler Insight Centerhttp://training.citrix.com/cms/education/promotions/learninglabs/33 2014 Citrix. Confidential. 34. New Citrix Practice ExamsAccelerate Your Path to CertificationAvailable on training.citrix.com ($39 each):CPE-350 Citrix NetScaler 10 Essentials andNetworking Practice ExamCPE-300 Deploying XenDesktop 7 Solutions PracticeExamCPE-A22 Citrix XenApp 6.5 Advanced AdministrationPractice Examhttp://training.citrix.com/cms/index.php/promotions/practiceexams/34 2014 Citrix. Confidential. 35. 35 2014 Citrix. Confidential.WORK BETTER. LIVE BETTER.