man comm process

8/13/2019 Man Comm Process

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The Managerial

Communication Process


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Levels of Managerial

Communication

1. Intrapersonal

2. Group

3. Organizational4. Intercultural


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A Strategic Approach

1. Layer One:

CLIMATE--trust, open/closed.

CULTURE--shared values,beliefs, informal, powerstructures.


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2. Layer Two PURPOSE1) social, 2) present information 3)

gain information 4) persuade 5) defend ones self

SENDER (Encoder)comfort, skill, personality,

power, knowledge. MESSAGEVerbal and Non Verbal

MEDIUMPrinted word, electronic mail orsound

RECEIVER (Decoder)relationship, status,audience interest, emotional state, knowledgelevel, communication skills

FEEDBACK Oral or written message, action or

complete silence


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3. Layer Three:1. Specific content.

2. Message channel.

3. Time communicationoccurs.

4. Physical environmentin which it occurs.


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Message Content

Classification of content according to four factors:

1. Positive, negative or neutral message toreceiver.

2. Fact or opinion.3. Importance to receiver.

4. How controversial is the message.


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Channel of the Message

Which channel is most appropriate?

Which technology is most appropriate?

1. Oral2. Written

3. Oral and written

4. Visual Do you present to group or individual?

What are costs involved?


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Physical Environment

1. Is it a public or private situation?2. Does it involve a formal or informal setting?3. What is the distance between the sender and

the receiver?4. Is it a familiar or unfamiliar environment?


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Feedback and

Measures of Effectiveness

Feedback allows the sender to determinehow the message was interpreted and, ifnecessary, provides an opportunity tomodify future messages.

As with communication, effective feedbackmust utilize the right message and the

appropriate channel.


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Critical Errors In Communication

ASSUMPTION-OBSERVATION ERRORacceptance as valid without requiring proof.

FAILURE TO DISCRIMINATEfailure toperceive and communicate significant

differences among individuals or changes insituations; hardening of categories. Avoideither/or view of the world. Avoid frozenevaluation (been there, done that)

ALLNESS ILLNESSpeople who think itspossible to know and say everything aboutsomethingintolerant of others viewpoints.


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Seven Cs of Effective Communication

Completeness

Conciseness

Consideration Concreteness

Clarity

Courtesy Correctness


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Completeness

Provide all necessary information

Answer all questions asked

Give additional inputs/information (if andwhen desirable)


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Conciseness

Eliminate wordy expressions

Include only relevant material

Avoid repetition


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Consideration

Focus on You instead of I or We

Show audience benefit

Show interest in the receiver Emphasize positive, pleasant facts


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Concreteness

Use specific facts and figures

Put action in your verbs

Choose vivid, image building words


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Clarity

Choose precise, concrete and familiar words

Construct effective sentences and

paragraphslength, unity, emphasis and

coherence


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Courtesy

Be sincerely tactful, thoughtful and

appreciative

Use expressions that show respect

Choose nondiscriminatory expressions


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Correctness

Use the right level of language

Check accuracy of figures, facts and words

Maintain acceptable writing mechanics


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Assignment

man comm process

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