Making the Retail Management System Work for You

A Focused Maintenance Plan

Reynolds and Reynolds

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Regular maintenance is critical when implementing new dealership software and processes. This maintenance plan is designed to make sure all your products and processes work together as one so that you continue to get the most from your Retail Management System.

What the maintenance plan will do for you:

• Optimize system specifications and processes for how your dealership does business.

• Reinforce effective dealership processes designed to take full advantage of all Retail Management System functionality.

• Coach new and existing staff to use the new software, understand the new processes, and enhance their skills.

Retail Management System Maintenance Plan

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Develop the maintenance plan: The consulting team will work with the dealership’s management team to develop an action plan based on the products installed and the needs of the dealership.

Observation and review: The consulting team will review system reports and conduct on-site visits to identify improvement areas for the dealership.

Execution:The consulting team will use a combination of training, coaching, and role playing to improve system performance and utilization and enhance staff skills.

Review: The consulting team will review the action plan and next steps with the management staff. They will discuss any action items to be completed prior to the next visit.

Designing your program:

The Retail Management System maintenance plan is designed to be flexible. Working with the consulting team, you will customize:

• Maintenance plan length – one, two, or three years.

• Frequency of visits – monthly, bi-monthly, or quarterly.

• Duration of visits – one to five days on-site.

• Focus of each visit – single or multiple solution focus.

How the maintenance plan works:

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• Better utilization throughout your entire dealership.

• Increased efficiency and a faster workflow.

• More accountability through reporting.

• Higher closing ratios and profit margins.

The Retail Management System Maintenance Plan is designed to ensure all your solutions and processes work together seamlessly. Overall results include:

Results you can expect to see:

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Individual solutions results include:

The docuPAD® system:

• 100% utilization for higher grosses on every deal.

• Improve customer satisfaction by engaging customers with interactive presentations.

• Ensure the F&I department complies legally through precise use of the system.

Desking:

• Equip sales managers to use the tool and meet the dealership’s profit goals for each and every deal.

• Streamline the negotiation process by giving customers multiple payment options in a timely manner.

• Empower customers by making them feel in control while meeting their payment requirements.

Contact Management:

• Sustain lifelong customers with improved needs-assessment and continuous communication.

• Increase your lead conversion with a proven follow up process.

• Hold salespeople accountable with accurate reporting.

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AddOnAuto:

• Establish accessory sales as a profit center propelled by a sales team committed to presenting on all deals.

• Strengthen sales skills to drive home the value of purchasing accessories at your dealership instead of somewhere else.

• A streamlined process starting from the point of sale to the delivery of accessories.

Advanced Service:

• A staff ready to find, present, and sell every opportunity in service.

• Technicians who complete a thorough report card for each RO.

• Increased closing ratios by advisors presenting to service customers.

ReverseRisk®:

• Improve management’s ability to evaluate overall health of the dealership.

• Analyze metrics accurately to make informed decisions.

• View data through transparent reports, enabling you to make accurate forecasts.

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Our Consultants:

• Average 17 years of dealership experience before joining Reynolds. They have walked in your shoes.

• Implement best practice processes to fit the individual needs of your dealership.

• Take a “hands-on” approach, coaching staff as they perform their daily work duties in your dealership.

• Keep up with industry trends by working in hundreds of dealerships each year throughout the United States and Canada.

© 2018 The Reynolds and Reynolds Company. All rights reserved. Printed in the U.S.A. 4168695 3/18