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Join Rewards4U and save 15% every time you send a parcelparcelforce.com/rewards4u

Making it easy to send parcels across the UK and Worldwide

th

UK and International

Your parcel checklist .......................... 3

UK & International summary ............. 4

Rewards4U ......................................... 5

UK services ......................................... 6

International services ........................ 8

Pricing information .......................... 12

Parcel and packaging guidelines ...... 17

Prohibitions, restrictions and sanctions ................................... 18

Compensation and refunds ............. 22

Contents

Around the corner... ...around

the world

over 11,500 UK access points ®

as well as online or by telephone.

now

on Saturday.

Our Convenient Collect

Rewards4U.

2

1Choose your service

7Write the recipient’s details on the largest side with your

9Track your parcel’s journey on parcelforce.com/track

5Read our packaging

guidelines on page 17

parcel is packaged securely.

4Choose an appropriate level of compensation

6Write your details

Your parcel

3Check the size and weight

8Sign your receipt

Carriage. Keep this

See page 5 for details

10

2Check that we cancarry your parcel

Please read our guidelines at parcelforce.com/

retailprohibitions andparcelforce.com/sanctions

3

a UK or International

2 Day UKfrom

£11.99• 2 day delivery by close of business

• Saturday delivery available

• End to end tracking

• Up to £100 inclusive compensation cover

Timed Next Day UKfrom

£19.49• Timed delivery options include

by 9am, 10am or noon

• Saturday delivery available



Great Value International

from

£9.65• globalvalue

delivery from 4 working

• No tracking


From Next Day International

from

£43.02• globalexpress

delivery from next working day to USA, Canada and Europe. From 2 working

days for the rest of the world



Next Day UKfrom

£16.49• Delivery by close of business

• Saturday and Sunday delivery available



*Discounts are applied to Parcelforce Worldwide’s

globalvalue and globaleconomy services orself-service kiosks and consignments.

Rewards4U is not available to Business Account customers. A Parcelforce consignment number

is required for membership.

ave 15% every time you

send a parcel

How to join:

with your details at parcelforce.com/rewards4u

•

within the UK or abroad*

eating out,and family days out

Join now at:

parcelforce.com/rewards4u

ext

From 3 Days International

from

£29.65• globalpriority

delivery from 3 working days to Europe and major destinations worldwide

• End to end tracking to major destinations worldwide


££1+DAYS1+DAYS

3+DAYS

1 DAY 2 DAY

Acceptance times

4 5

Wdelivery

sunday*

or parcelforce.com and search

included with our UK express services?

delivery

Generous Compensation

9 10 and AM and up to 24 48 and 48large.

every time you send a parc

el

parcelfo

rce.com

/reward

s4u

6

‡ Extended delivery times exist for outlying areas. Please visit parcelforce.com for further information.*

in line with our UK or International Conditions of Carriage for Retail Services. Delivery time begins from date of collection**

Deliveries are usually made between 7.30am - 6pm Monday-Friday unless a Saturday or Sunday delivery has been requested.

* UK express services

needs.

the UK

Deliveries

‡.

* expresssunday

UK express services

9 £39.48‡

10 £29.48‡

ressAM £19.49‡

24 £16.49

48 £11.99

48large**£29.99

9 £39.48 £33.5610 £29.48 £25.06

AM £19.49 £16.5724 £16.49 £14.0248 £11.99 £10.19

48large £29.99 £25.49

Parcels up to 2kg Standard price Discount price

Save 15% when you join


Need an international

‡ Weight and size limits may vary by destination. Full details can be found at parcelforce.com/countries

Our international express services

and price.

international

globalexpress £43.02

‡

globalpriority £29.65

‡

irelandexpress £16.49

selected branches in Northern Ireland ‡

Great value

globalvalue £9.65

included in the price‡

globaleconomy £24.45

‡

globalexpress £43.02 £36.57globalpriority £29.65 £25.20

irelandexpress £16.49 £14.02





el

parcelfo

rce.com

/reward

s4u

delivery

destinations with globalexpress andirelandexpress worldwide with globalpriority.

Confirmed delivery datespriority

and USA.

with globalexpress and irelandexpress

globalpriority at

‡.Visit parcelforce.com/countries

expressglobalpriority and irelandexpress

Generous

‡.Visit parcelforce.com/countries

Compensation

express and up to priority and globalvalue.

express and globalpriorityglobalvalue

included withour international express services?

8

10

There will be an additional charge

please respond promptly to any customs queries.

Import licences

www.

do-i-need-an-import-licence

Queries

and search Notice 143 (A guide for international post users).

0300 200 3700.

(BFPO)®

No country or postcode should be included in the address.

office-services

i Outer suburbs and other outlying areas may take

apply. When sending taxable merchandise, we suggest that you allow a further day for customs

P

destination country.

PO Boxes: We cannot always accept

cannot send any parcels addressed to globalexpress

Customs:

worldwide when using our globalexpress

international recipients.

International export licences: Make

parcelforce.com

will be raised on the goods being sent

globalexpress

Receiving a parcel

Clearance fees, duties and taxes

Worldwide will clear the goods through

You will be required to pay all the

You can pay by credit or debit card at parcelforce.com

able to select how and when you would

parcelforce.com or askat the counter.

**

11

It is the sender’s responsibility to ensure all necessary documentation

is attached to the parcel and to advise the recipient that the parcel may be

subject to Customs charges.

Pricing information

‡ Extended delivery times exist for outlying areas. Please visit parcelforce.com for further information.** Please note the Channel Islands are classed as international destinations.

UK address?

i For exampleTwo parcels weighing 2kg and 4kg with a total weight of 6kg being sent by 24 to the same UK address would cost £33.97. If they were sent together it would cost £20.90, saving you £13.07!

overseas address?**

i For exampleTwo parcels weighing 1kg and 2kg with a total weight of 3kg being sent by globalexpressaddress in Germany would cost £102.72. If they were sent together it would cost £63.18, so you would save £39.54!

(A maximum of 15 parcels can be sent per consignment).

Delivery policy

® branch

UK prices

‡.

See parcelforce.com

Zone 1

Zone 2

Zone 3

International prices

country you are sending to. When

i For example, if you’re sending a 9.7kg parcel by globalpriority to the Channel Islands, the cost will be £43.40, the price for 10kg.

parcelforce.com

All prices included in this guide are

parcelforce.com/vat


el

parcelfo

rce.com

/reward

s4u

12

United Kingdom France, Germany & DenmarkChannel Islands Italy, Spain, Portugal & Greece

Belgium, Netherlands, LuxembourgRepublic of Ireland Rest of Europe

£26.82 £41.76 £51.96

£30.06 £44.94 £56.58

£33.30 £48.12 £61.20

£36.54 £51.30 £65.82

£39.18 £54.00 £73.20

£41.82 £56.70 £80.58

£44.46 £59.40 £87.96

£47.10 £62.10 £95.34

£49.74 £64.80 £102.72

£52.38 £67.50 £110.10

£54.60 £69.78 £115.08

£56.82 £72.06 £120.06

£59.04 £74.34 £125.04

£61.26 £76.62 £130.02

£63.48 £78.90 £135.00

£65.70 £81.18 £139.98

£67.92 £83.46 £144.96

£70.14 £85.74 £149.94

£72.36 £88.02 £154.92

£74.58 £90.30 £159.90

£20.34 £35.46 £44.28

£20.94 £37.38 £47.82

£21.54 £39.30 £51.36

£22.14 £41.22 £54.90

£24.66 £43.32 £59.04

£27.18 £45.42 £63.18

£29.70 £47.52 £67.32

£32.22 £49.62 £71.46

£34.74 £51.72 £75.60

£37.26 £53.82 £79.74

£39.24 £55.32 £82.86

£41.22 £56.82 £85.98

£43.20 £58.32 £89.10

£45.18 £59.82 £92.22

£47.16 £61.32 £95.34

£49.14 £62.82 £98.46

£51.12 £64.32 £101.58

£53.10 £65.82 £104.70

£55.08 £67.32 £107.82

£57.06 £68.82 £110.94

globalvalue

globalpriority

globalexpress

£9.65 £29.65 £51.95

£10.85 £30.90 £54.50

£12.05 £32.15 £57.05

£13.25 £33.40 £59.60

£14.20 £34.40 £62.05

£15.15 £35.40 £64.50

£16.10 £36.40 £66.95

£17.05 £37.40 £69.40

£18.00 £38.40 £71.85

£18.95 £39.40 £74.30

£19.35 £39.80 £77.05

£19.75 £40.20 £79.80

£20.15 £40.60 £82.55

£20.55 £41.00 £85.30

£20.95 £41.40 £88.05

£21.35 £41.80 £90.80

£21.75 £42.20 £93.55

£22.15 £42.60 £96.30

£22.55 £43.00 £99.05

£22.95 £43.40 £101.80

globalvalue

globalpriority

globalexpress

£25.62 £38.52 £47.58

£27.90 £40.62 £51.36

£30.18 £42.72 £55.14

£32.46 £44.82 £58.92

£34.44 £47.10 £61.98

£36.42 £49.38 £65.04

£38.40 £51.66 £68.10

£40.38 £53.94 £71.16

£42.36 £56.22 £74.22

£44.34 £58.50 £77.28

£45.90 £60.36 £80.34

£47.46 £62.22 £83.40

£49.02 £64.08 £86.46

£50.58 £65.94 £89.52

£52.14 £67.80 £92.58

£53.70 £69.66 £95.64

£55.26 £71.52 £98.70

£56.82 £73.38 £101.76

£58.38 £75.24 £104.82

£59.94 £77.10 £107.88

globalvalue

globalpriority

globalexpress

£22.44 £33.84 £43.02

£24.72 £36.12 £47.04

£27.00 £38.40 £51.06

£29.28 £40.68 £55.08

£31.44 £42.90 £58.38

£33.60 £45.12 £61.68

£35.76 £47.34 £64.98

£37.92 £49.56 £68.28

£40.08 £51.78 £71.58

£42.24 £54.00 £74.88

£43.20 £54.96 £76.92

£44.16 £55.92 £78.96

£45.12 £56.88 £81.00

£46.08 £57.84 £83.04

£47.04 £58.80 £85.08

£48.00 £59.76 £87.12

£48.96 £60.72 £89.16

£49.92 £61.68 £91.20

£50.88 £62.64 £93.24

£51.84 £63.60 £95.28

£11.99 £16.49 £19.49 £29.48 £39.48 £25.49 £29.99

£12.98 £17.48 £20.48 £30.48 £40.48 £26.48 £30.98

£16.40 £20.90 £23.90 £33.90 £43.90 £29.90 £34.40

£23.14 £27.64 £30.64 £40.63 £50.63 £36.64 £41.14

£28.51 £33.01 £36.01 £46.01 £56.00 £42.01 £46.51

£39.64 £44.14 £47.14 £57.13 £67.13 £53.14 £57.64

£43.78 £48.28 £51.28 £61.27 £71.27 £57.28 £61.78

£1.50 £1.50 £1.50 £1.50 £1.50 £1.50 £1.50

48

All prices included in this guide are inclusive of VAT at the appropriate rate.Express48large

Price per extra 0.5kg up to 30kg available on request. Weight and size limits may vary by destination.Please ask at the counter in your local Post Office® branch for further details.

globalvalue

globalpriority

globalexpress

irelandexpress

£16.49 £16.68 £30.48 £47.46

£16.49 £19.08 £33.00 £49.92

£16.49 £21.48 £35.52 £52.38

£16.49 £23.88 £38.04 £54.84

£17.48 £26.28 £40.56 £58.50

£17.48 £28.68 £43.08 £62.16

£17.48 £31.08 £45.60 £65.82

£17.48 £33.48 £48.12 £69.48

£17.48 £35.88 £50.64 £73.14

£17.48 £38.28 £53.16 £76.80

£20.90 £39.30 £54.24 £78.48

£20.90 £40.32 £55.32 £80.16

£20.90 £41.34 £56.40 £81.84

£20.90 £42.36 £57.48 £83.52

£20.90 £43.38 £58.56 £85.20

£20.90 £44.40 £59.64 £86.88

£20.90 £45.42 £60.72 £88.56

£20.90 £46.44 £61.80 £90.24

£20.90 £47.46 £62.88 £91.92

£20.90 £48.48 £63.96 £93.60

24 AM 10 9 sundayup to up to up to up to

up to

USA & Canada

globalvalue

globalpriority

globalexpress

globaleconomy

£24.45 £27.40 £44.35 £52.00

£26.95 £29.90 £46.85 £56.95

£29.45 £32.40 £49.35 £61.90

£31.95 £34.90 £51.85 £66.85

£38.30 £41.25 £58.25 £70.80

£44.65 £47.60 £64.65 £74.75

£51.00 £53.95 £71.05 £78.70

£57.35 £60.30 £77.45 £82.65

£63.70 £66.65 £83.85 £86.60

£70.05 £73.00 £90.25 £90.55

£73.70 £76.65 £93.95 £94.75

£77.35 £80.30 £97.65 £98.95

£81.00 £83.95 £101.35 £103.15

£84.65 £87.60 £105.05 £107.35

£88.30 £91.25 £108.75 £111.55

£91.95 £94.90 £112.45 £115.75

£95.60 £98.55 £116.15 £119.95

£99.25 £102.20 £119.85 £124.15

£102.90 £105.85 £123.55 £128.35

£106.55 £109.50 £127.25 £132.55

up toup to up to

globalvalue

globalpriority

globalexpress

globalvalue

globalpriority

globalexpress

48 £11.99 £10.19

24 £16.49 £14.02

AM £19.49 £16.57

10 £29.48 £25.06

9 £39.48 £33.56

sunday £25.49 £21.67

48large £29.99 £25.49


parcelforce.com/rewards4U


48large

14 15

Compensation rates available for loss or damage Refunds for delay

ServicesMaximum inclusive

compensation

Additional compensation

available

Maximumtotal cover

Refund if not delivered on or before the stated delivery day, or later than

the stated delivery time

9, 10, AM £200

£1.80

£100 cover

£4.50for every subsequent

£100 cover

£2500 100%

24 £100 £2500 50%

sunday £100 £2500 50%

48 £100 £2500 25%

48large £100 £2500 25%

BFPO – Worldwide £100 £2500 N/A

globalexpress £200 £2500 100%

irelandexpress £200 £2500 100%

globalpriority £100 £2500 25%

globalvalue £100 £500 N/A

globaleconomy N/A N/A N/A N/A

Surcharges – redelivery charges for UK items returned to the depotRedelivery to the same address Free of

charge

® branch £1.00

£5.50Collect from Parcelforce depot Redelivery on a Saturday £12.00

Surcharges – globalexpressAddress correction £6.00

Returned shipments/goods £39.00

HM Forces: WorldwideWeight up to (kgs) 2 5 10 15 20 25 30

Price (£) £8.90 £11.45 £13.30 £19.15 £23.50 £33.85 £37.05

Far East & Australasia Rest of the World

express

Ensure there is no space in your

protected by thick rigid packaging e.g. polystyrene

Are your contents packaged correctly?

£33.00 £35.35 £59.55 £71.95

£40.05 £42.40 £66.40 £80.60

£47.10 £49.45 £73.25 £89.25

£54.15 £56.50 £80.10 £97.90

£61.20 £63.55 £86.90 £105.90

£68.25 £70.60 £93.70 £113.90

£75.30 £77.65 £100.50 £121.90

£82.35 £84.70 £107.30 £129.90

£89.40 £91.75 £114.10 £137.90

£96.45 £98.80 £120.90 £145.90

£102.85 £105.20 £127.00 £152.10

£109.25 £111.60 £133.10 £158.30

£115.65 £118.00 £139.20 £164.50

£122.05 £124.40 £145.30 £170.70

£128.45 £130.80 £151.40 £176.90

£134.85 £137.20 £157.50 £183.10

£141.25 £143.60 £163.60 £189.30

£147.65 £150.00 £169.70 £195.50

£154.05 £156.40 £175.80 £201.70

£160.45 £162.80 £181.90 £207.90

£31.50 £34.20 £47.00 £63.05

£37.65 £40.35 £52.90 £69.55

£43.80 £46.50 £58.80 £76.05

£49.95 £52.65 £64.70 £82.55

£55.95 £58.65 £70.60 £88.20

£61.95 £64.65 £76.50 £93.85

£67.95 £70.65 £82.40 £99.50

£73.95 £76.65 £88.30 £105.15

£79.95 £82.65 £94.20 £110.80

£85.95 £88.65 £100.10 £116.45

£90.45 £93.15 £104.60 £121.10

£94.95 £97.65 £109.10 £125.75

£99.45 £102.15 £113.60 £130.40

£103.95 £106.65 £118.10 £135.05

£108.45 £111.15 £122.60 £139.70

£112.95 £115.65 £127.10 £144.35

£117.45 £120.15 £131.60 £149.00

£121.95 £124.65 £136.10 £153.65

£126.45 £129.15 £140.60 £158.30

£130.95 £133.65 £145.10 £162.95

globalvalue

globalpriority

globalexpress

globaleconomyup toup to

globalvalue

globalpriority

globalexpress

globaleconomy

Clear, accurate addressing

case there are any queries during transit. Please

not

Correctly completed documentation

barcoded labels are securely attached to the parcel

express

i

at

Price per extra 0.5kg up to 30kg available on request. Weight and size limits may vary by destination.Please ask at the counter in your local Post Office® branch for further details.

16 17

there are certain goods and substances that we

®

and

General prohibitions and restrictions Item UK INT

Clinical and medical waste

Controlled drugs and narcotics

Corrosives

Counterfeit currency

Dry Ice

parcelforce.com/countries

Financial documents

Human and animal remains are prohibited.

Item UK INT

Aerosols for toiletry or medicinal purposes

)

Arms and ammunition

is also prohibited.

Arms and ammunition – low powered air weapons

48

bubble wrap.

Prohibited and restricted items


18 19

Item UK INT

Liquids over 1 litre

48

Miscellaneous manufactured articles

Misleading endorsements

Oxidising materials or organic peroxides

sent using our globalexpress value or globaleconomy

priorityparcelforce.com or ask at the counter.

Plants

Pesticides

Poisons, toxic liquids, solids and gases

express

Radioactive materials and samples

other packages or recipients.

Weapons

priority and globalvalueexpress

48 service.


prohibitions and restrictions or with sanctions

Posting prohibited goods or restricted goods

whole or in part (without incurring any liability to the

parcelforce.com

and knowledge being supplied to particular recipients.

the list changes. Sanctions also restrict any dealings

parcelforce.com/sanctions. This website includes

concerned. You should check these websites

ave 15% every time you send a parcel

Join now at


20 21

Compensation for loss or damageCompensation cover

economy

value

appropriate cases. Indirect or consequential loss including any labour

Items excluded from compensation for loss and damage

(where you do not

2. Money, coins and financial documents

•

are classed as collectables

•

•

•

•

•

•

•

•

•

•

•

•

Items excluded from compensation for damage Any items that by their inherent nature are particularly susceptible to

•

• Cakes

•

•desktops and iMacs

•

•

•and light bulbs

•

•

•

1. Musical instruments:

sent in accordance with the conditions set out under the heading

4. Items sent overseas: will not be accepted where the goods shipped are prohibited by the

globalexpress service

damage when using the globalexpress

•

•

The following items are excluded from compensation for delay when using the globalexpress

•

•

Refunds for late deliveryY

•

•

•

•

•or by any regulatory agencies

•

•

•

•

•

•

•

•

•

•

•

•

parcelforce.com/countries or ask at the counter.

Claiming compensation and refundsparcelforce.com or collect

expressirelandexpress and globalpriority

value

purchase will be required.

Please refer to parcelforce.com for up to date information on any

22 23

For Parcelforce Worldwide prices and services call 03448 00 44 66.**

To find your nearest Post Office® branch call 03457 22 33 44.**

If you would like a free copy of this guide in an alternative format (large print) please call us on 03448 00 44 66.** Textphone is available on 08000 85 58 54.

parcelforce.com

** Calls may be monitored and recorded for training purposes. Local call rates apply. Call costs may vary depending on your service provider.

Although correct as at 27th March 2017, Parcelforce Worldwide prices, compensation, destinations and other conditions are subject to revision from time to time, and services may be added or deleted. All prices included in this guide are inclusive of VAT at the appropriate rate.

Parcelforce Worldwide and the Parcelforce Worldwide Globe Logo are trade marks of Royal Mail Group Ltd. © Royal Mail Group Ltd 2017. All rights reserved. Parcelforce Worldwide is a trading name of Royal Mail Group Ltd. Registered in England and Wales, number 4138203,

SAVE 15%every time you send a parcel*

t apply to globalvalue and globaleconomy services or self-service kiosks and consignments. Rewards4U is not available to Business Account customers. A Parcelforce consignment number is required for membership.


saving 15% or more every time you send a parcel*

including days out and weekends away.


making it easy to send parcels across the uk and worldwide · making it easy to send parcels across...

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