making homes, helping people our commitment. making homes, helping people communicating welfare...
TRANSCRIPT
Making homes, helping peopleOur commitment
Making homes, helping peopleCommunicating Welfare Reform
Our mantra…• Inform • Educate • Support
Making homes, helping peopleCommunicating Welfare Reform
New approach…
• Inform those unaffected by the changes as well as those affected
• We gave individual and household specific advice on Welfare Reform
Making homes, helping peopleCommunicating Welfare Reform
Making homes, helping peopleDigital communication
Making homes, helping peopleCommunicating Welfare Reform
Making homes, helping peopleOur Digital TV and You Tube offer
Making homes, helping peopleCommunicating Welfare Reform
Making homes, helping peopleMore help…
Making homes, helping peopleAmicusHorizon go to Parliament
Making homes, helping peopleSpreading the word…
Making homes, helping peopleCRM – reliable, accurate and real time data…
Making homes, helping peopleMeasurable outcomes
We’ve helped our customers by assisting them claim:
• Over 400 Discretionary Housing Payments
• Additional weekly benefit increase of over £8,000
• £130k in one of lump sum payments
That’s not all…
• Arrears beating profile despite Welfare Reform
• Cash collection up 1% on this time last year
Making homes, helping peopleCommunication – The future…
• Mobile technology – 1st Touch• Digital Inclusion coordinator• PCs available in office for customers• Real time updates from customers
Making homes, helping peopleCommunication – The future…
Making homes, helping peopleCommunication – The future…
Making homes, helping peopleMy landlord app
Making homes, helping peopleDigital TV
Making homes, helping peopleStill to come in 2013…
www.amicushorizon.org.uk
Making homes, helping people
Thanks for listening…