making cash flow for your business
TRANSCRIPT
Leading Our Industry
• Transworld Systems has been in the accounts receivable business since 1970.
• Wholly owned division of NCO Financial who is ranked #1 in our industry.
• We have assisted over 200,000 clients in resolving $6 billion in the past decade
• We provide local customer service and support with over 100 offices nationwide.
• We have a local collection center in Getzville, NY• Our Commitment:
“To deliver the most progressive and effective
cash flow tools available to our clients” Making Cash Flow®
Industry Rankings
Making Cash Flow®
Opinions from Experts
Making Cash Flow®
• “In addition to the superior collection rate and speed of recovery, Transworld’s low fees provide the client with a 30% - 70% savings.” - Forbes Magazine
• “Transworld gets credit for the highest recovery rate in the industry.” - Barron’s
• “This company has a collection rate of well over 50%. The typical collection firm only gets 20% and keeps 25%-50% of recovered funds.” - Fortune Magazine
• “Transworld has been an MGMA AdminiServe® Partner for over 12 years. In that time, they have collected $430 million for our members.” – Medical Group Management Association (MGMA)
A Proven Partner
Making Cash Flow®
hfma PEER REVIEWED:HFMA's Peer Review process is designed to provide healthcare financial managers with an objective third party evaluation of products and services used in the healthcare finance workplace. The Peer Review process consists of a rigorous eleven-step high-level screening process by a peer review panel consisting of current customers, prospects who have not made a purchase and expert HFMA Peer Review Board members. Peer Review status approval of the product or service and its performance claims are based on the following criteria:Effectiveness Quality and usability Price Value Customer and technical support
Some of Our Local Clients
Making Cash Flow®
AUTO SERVICE
BANKS
CREDIT UNIONS
COURT REPORTERSDENTISTS
DOCTORS
GOVERNMENT
Anker’s Auto ServiceInline PerformanceMetro FordWalter’s AutobodyAlliance BankPioneer Savings BankAdirondack Regional Credit UnionFulton County Credit UnionDianne E. Wilson Court ReportersAndrew Frank & Associates DMDAdirondack Dental GroupCapital District Pediatric DentistryDeLuke OrthodonticsDr. Steven Messing DMDAlbany Center for Pain ManagementCapital Region OB/GYNCapital Region Urological SurgeonsDr. Michael Krajick DPMHudson Valley UrologyColumbia County Treasurer
Watertown Daily Times
Some of Our Clients (Con’t)
Making Cash Flow®
LAW FIRMS
OFFICE SUPPLIESOIL COMPANIES
MANUFACTURERSNURSING HOMES
PLUMBERSPUBLISHERSRETAIL STORESSCHOOLS
SUPPLIERS
THERAPYVETERINARIANS
Antokol, Reisman, & CoffinKnappek, Gabrielle & BottiniHiscock & BarclayHummels Office PlusCharlton Oil CompanyHoffman & Miller Oil CompanyG A Bove FuelsPosinelli Fuels, Inc.Crawford Door & Window SalesFort Hudson Nursing CenterPalantine Nursing HomeCrisifulli Bros PlumbingNew York Legal PublishingJohn Marcella AppliancesCenter for Natural WellnessThe Brown SchoolAlbany FoamBIS Copy SystemsCapital Region Physical TherapyLatham Animal Hospital
Let’s Agree on a Few Things
1. The older an account gets, the harder it is to collect2. There is a difference between a casual delinquency and a high-risk
debt3. Consistent and effective follow-up can be challenging & expensive4. Most businesses would prefer to never have to use a collection
agency
Making Cash Flow®
Challenges & Costs: Internal Follow-Up
Making Cash Flow®
• “The faster you mail an invoice, the faster you will be paid. If your service does not automatically trigger an invoice and statements, establish a set billing schedule, preferably weekly ” - The Journal of Accountancy
• “Most businesses have their accounts receivable in shambles because they cannot manage their sales and billing on a daily basis.” – SmallBusinessZone.com
• “It costs businesses approximately $31.60 to recover a past due account.” – Dartnell’s Institute of Business
• “53% of surveyed small business owners said they are experiencing cash flow problems.” – Discover Small Business Watch
Optimize Your A/R Process
Most businesses have a two step approach to collections:
Challenges with a Traditional, Two Step Approach:• Debtors know they owe, but don’t care• Debtors are less likely to respond as attempts continue• No cap on time or money spent on follow-up• Businesses spend too much time chasing accounts internally due
to high cost of agencies and fear of alienating customers• Takes too long to establish the casual delinquency vs. intentional
delinquency
In-House Efforts
Collections
Making Cash Flow®
Day 180 (approx)
Intensive telephone contact and/or legal action at a cost of 25-50% of recovered amounts.
Day 30 Day 60 Day 90 Day 120 Day 150Statement ($1.10)
Statement ($1.10)
Statement, ($1.10) Letter #1, ($1.10)
Phone Calls ($2.96)
Statement, ($1.10) Letter #2, ($1.10)
Phone Calls ($2.96)
Statement, ($1.10) Letter #3, ($1.10)
Phone Calls ($2.96)
Our 4 Stage Optimized Approach
Making Cash Flow®
We Create a Sense of Urgency
Making Cash Flow®
Our 4 Stage Optimized Approach
Making Cash Flow®
Your Initial Invoice
Collections
Placing Accounts is Easy
Making Cash Flow®
It’s easy to submit accounts to us:
• Log on to our secure Online Client Portal (OCP) and submit accounts for any or our services, 24/7
• Upload accounts one by one or in a batch upload format
• View accounts, stop accounts, report payments and pull performance reports all from one easy to use portal
• You remain in complete control
Existing Interfaces
Making Cash Flow®
GreenFlag Accelerator
• A cost effective, diplomatic and systematic service that resolves past due accounts
• A way to contact your customer or patients easily and quickly about their statement with little effort
• We make the contacts every 5-7 days in your name with the goal of getting you paid faster and improving your cash flow
Making Cash Flow®
Mixed Media Create Urgency
Contact 1:Diplomatic Reminder
Letter
Contact 2:Diplomatic Reminder
Call
Automated Reminder Call #1:
Hello. This is not a telemarketing call. This is <TSI Client Name> calling regarding your account and a letter we recently sent you on <Date>. This message is for <Debtor Name>. Please contact us at your earliest convenience at <Phone> and reference your account number <Account>. Again, that’s <TSI Client Name> at <Phone>. Thank you for your immediate attention to this matter.
Making Cash Flow®
Technology Makes a Difference
Contact 3:Diplomatic Reminder
Letter
Contact 4:Diplomatic Reminder
Call
Automated Reminder Call #2:
Hello. This is not a telemarketing call. This is <TSI Client Name> calling for the second time regarding your account and a letter we recently sent you on <Date>. This message is for <Debtor Name>. Please contact us at your earliest convenience at <Phone> and reference your account number <Account>. Again, that’s <TSI Client Name> at <Phone>. Thank you for your immediate attention to this matter
Making Cash Flow®
Contact 5:Final
WarningLetter
Making Cash Flow®
You Will be Informed of Progress
Making Cash Flow®
1/10/11 Confidential
Opinions from Clients
Making Cash Flow®
• “The beauty of this service is that all demands for payment look and sound as if they are actually coming from us. Transworld is not acting as a collection agency with the GreenFlag Accelerator service. They are enhancing our in-house efforts and the money that is collected.” – BMA Tax Service
• “Transworld Systems has saved us time and money on chasing past due customers who are not yet seriously delinquent and has given my staff the time to do all the other things they have to do on a daily basis.” – Mail Services of Houston
• “GreenFlag Accelerator takes the place of our business office having to make time-consuming phone calls, and send costly collection letters. We send one bill to our patient, and at 30 days transfer it to Transworld and they do all the work for us.” – Delta/ Medix
GreenFlag Profit Recovery
For accounts that aren’t collected in GreenFlag Accelerator, our GreenFlag Profit Recovery service includes:
• Early collections intervention from a third party at a controlled cost
• Series of demands from Transworld Systems with increasing intensity in each demand
• Instructs party to pay you directly• You choose the approach – diplomatic or firm• You stay in control through the entire process• Local third party impact from one of our 100 offices
Making Cash Flow®
40 Years of Proven Success
Making Cash Flow®
Demand 1 – Diplomatic, Intensive orBad Check
Options
Making Cash Flow®
ThankYou
Letter
Optional Thank You
Letter
Making Cash Flow®
Demand2
Or Choose A Call
Automated Call:Hello. This is an important message from Transworld Systems, a debt collection
company. This is an attempt to collect a debt and any information
obtained will be used for that purpose.
We are calling in reference to a letter we sent you on <Date> regarding our client <TSI Client Name>. Please return the call to <TSI Client Name> at <Phone>. Again, that’s <TSI Client Name> at <Phone>. When calling please refer to your id code <Account>.
Transworld Systems is a debt collection company and any information obtained will be used for that purpose. Thank you.
Making Cash Flow®
Demand3
Driving Urgency
Making Cash Flow®
Demand4
Or Choose A Call
Automated Call:Hello. This is an important message from Transworld Systems, a debt collection
company. This is an attempt to collect a debt and any information
obtained will be used for that purpose.
We are calling in reference to a letter we sent you on <Date> regarding our client <TSI Client Name>. Please return the call to <TSI Client Name> at <Phone>. Again, that’s <TSI Client Name> at <Phone>. When calling please refer to your id code <Account>.
Transworld Systems is a debt collection company and any information obtained will be used for that purpose. Thank you.
Making Cash Flow®
Demand5
40 Years of Proven Success
We Keep You Informed
Making Cash Flow®
Maximizing ROI
Making Cash Flow®
If your current agency chargesYour agency would
keepYour practice
would get Your ROI would be
25% $25 $75 $3 to 1
33% $33 $67 $2 to 1
50% $50 $50 $1 to 1
The GreenFlag Profit Recovery Program allows you to keep more of your hard earned profits. Let’s compare Transworld's results with a conventional agency…
Upon collecting a $100 balance…
The return on investment illustrated above can never change, even if the agency collects every penny you turn over to them!
Medical ROI
Making Cash Flow®
ClientAverage balance
Recovery rate ROI
Internal Medicine Associates $111 40.4 4.67Eliz. Wende Breast Clinic $127 45.3 6.55Endwell Family Physicians $116 68.1 10.39Hamilton Orthopedic $305 25.7 8.02Buffalo Medical Group $117 38.5 6.76Family Medicine Associates $164 56.1 10.50Marc Safran, MD $142 41.9 5.55Family Practice Associates $177 33.4 6.77Pediatric Associates $248 45.1 11.43Sports Physical Therapy of NY $271 33.1 9.47St. Camillus Health & Rehab $1,055 48.6 50.56Arthritis Health Associates $144 41.6 5.65
With Transworld Systems you pay a fixed flat rate with a GUARANTEED minimum ROI of 2:1; however most clients see 6:1 or better. Here are the results of just a few of our medical clients:
You may be “happy with your % agency”, but isn’t it time to think about putting more profit back into your practice? Simply put, GreenFlag Profit Recovery is the most logical “First Step” in recovery of delinquent accounts.
Maximizing ROI
Building Revenue, Preserving Relationships
With Transworld Systems you pay a fixed flat rate with a GUARANTEED minimum ROI of 2:1; however most clients see 6:1 or better. Here are the results of just a few of our clients:
You may be “happy with your % agency”, but isn’t it time to think about putting more profit back into your practice? Simply put, GreenFlag Profit Recovery is the most logical “First Step” in recovery of delinquent accounts.
ClientAverage Balance Recovery Rate ROI
Ace Hydraulic & Pneumatic 866.08 86.8 63.00Alliance Bank 441.90 31.9 17.59Charles Heating & Air 981.40 49.0 36.83Danlee Medical Products 500.46 67.9 34.27Doyle Security Systems 580.97 27.4 13.19Houghton 1705.55 30.6 44.81Kelly Wholesale Nurseries 1925.65 62.1 91.12Liverpool Pool & Spa 634.30 44.1 31.04OCWA 123.39 54.3 6.47Oil Burner Supply 871.86 67.7 25.22Overhead Door Company 397.04 54.5 20.07Pete’s Tire Service 748.91 58.6 33.09Stanley Steemer 1057.27 66.4 56.33Syracuse New Times 568.40 49.3 18.79Syracuse Pool & Patio 1027.24 76.7 67.66The Evening Sun 504.49 71.3 29.17The Palladium Times 498.75 56.9 26.80
Average Results… $696.35 56.2% 36.20
Transworld Collections
For the few high risk accounts that go un-collected:• We have a nationwide team of collection experts who
will turn up the heat on these overdue accounts• The Transworld Systems Collections service is
contingency based• You pay only for what is recovered on these high-risk
accounts, no collection, no charge!• You can submit the accounts and pull reporting
directly from the Online Client Portal• Legal options where warranted
Making Cash Flow®
Collections