M A KI N G B U S I N E S S S I M P L E

Reduce costs, increase profits. Increase efficiency. Work in real time. Deliver an infinitely better service for your clients…

..simple

Simply Service management provided exclusively by Data Direct with its business partner Select Computer Systems.

This is how we do it…

Simply Service management is a field service management solution of integrated management and administration systems created specifically to meet the demands of todays copier dealerships with an automated meter billing function, field service management, repair and maintenance operation.

Its intuitive and flexible solutions provide the user with control, efficiencies and management of all SLA’s, stock management, engineer management and demands of todays customer service requirements.

By utilising the latest internet technologies Simply Service will have a huge impact of cost saving, time management and service department efficiencies. Designed

to be flexible and modular Simply Service management will enable the dealer to exercise the control and efficiencies required to meet your customers expectations and to increase service department profitability.

By building the solution into bespoke modules the whole package can be tailored to meet the current demands of any size service department whether a new start up dealer or huge corporation. Customer data is held on the highest security level Amazon servers and so available for any device, in any location making it totally flexible and useable.

Meter billing made simple:

Simply Service takes the pressure of collecting, calculating, printing and dispatching your meter billing invoices by means of a fully automated system. By using multiple ways of collecting the device meter meter readings( including an auto feed direct from the device via our award winning PIPS MPS Solution), Simply Service will not only calculate invoices but apply minimum billing, add additional charges and even merge multi device locations into one global invoice. Invoices can be emailed direct to customers and the process has proven to save hours, days and in some cases whole weeks from the meter billing process.

Fully tailored solution

Very powerful management tool

Sales and purchase ledger

CRM integration

Google mapping integration

Suitable for dealership with large MIF and many technicians.

Sales and Purchase ledger facilities

3

Advanced Version of Simply Smart to include additional user licences for the demands associated with a larger customer base and workforce, Features such as profit and loss reporting, Technician performance reporting, Advanced billing methods and stock control and auto stock replenishment,

Modular and expandable

Advanced billing options

In-depth profit & Loss analysis

Advanced stock management

Automated parts replenishment

2

Small dealer with basic or manual management solution

First step into service management

Very low start up cost

Out of the box solution

Easy and quick installation

Expandable in line with dealers requirements

On line secure hosting service with Amazon

Full Administrator and user control

Zero cost for in-house hardware and software

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SIMPLY BUNDLES:

Cost per month £125 £250 £TBA

Tailored for <1,000 MIF 1-5000 MIF 1-10,000 MIF

Service call management ✔ ✔ ✔

Automated billing ✔ ✔ ✔

Fault report ✔ ✔ ✔

Account management ✔ ✔ ✔

Stock usage ✔ ✔ ✔

Basic reporting functions ✔ ✔ ✔

Addition al users and licence’s – ✔ ✔

Advanced automated billing – ✔ ✔

Stock management – ✔ ✔

Customer remote access – ✔ ✔

Advanced reporting – ✔ ✔

Advanced call management – – ✔

Advanced billing + – – ✔

Stock management + – – ✔

Advanced reporting + – – ✔

CRM – – ✔

SIMPLY BUNDLES:

Cost per month £125 £250 £TBA

Tailored for <1,000 MIF 1-5000 MIF 1-10,000 MIF

Service call management ✔ ✔ ✔

Automated billing ✔ ✔ ✔

Fault report ✔ ✔ ✔

Account management ✔ ✔ ✔

Stock usage ✔ ✔ ✔

Basic reporting functions ✔ ✔ ✔

Addition al users and licence’s – ✔ ✔

Advanced automated billing – ✔ ✔

Stock management – ✔ ✔

Customer remote access – ✔ ✔

Advanced reporting – ✔ ✔

Advanced call management – – ✔

Advanced billing + – – ✔

Stock management + – – ✔

Advanced reporting + – – ✔

CRM – – ✔

1-5000 MIF

FEATURES:

Service call management for the taking and allocation of service call requests (inc toner deliveries)

Simple billing with up to four meters and to include annual contract billing and chargeable call billing

Tiered meter billing

Minimum billing function

Pre-installed symptom, cause and action lists for call management

Customer account management

Mobile phone service module

Equipment register

Stock usage and location

Reporting functions

1

Advanced Version of Simply Smart to include additional user licences for the demands associated with a larger customer base and workforce, Features such as profit and loss reporting, Technician performance reporting, Advanced billing methods and stock control and auto stock replenishment,

Modular and expandable

Advanced billing options

In-depth profit & Loss analysis

Advanced stock management

Automated parts replenishment

2

Fully tailored solution

Very powerful management tool

Sales and purchase ledger

CRM integration

Google mapping integration

Suitable for dealership with large MIF and many technicians.

Sales and Purchase ledger facilities

3

SIMPLY BUNDLES:

Cost per month £125 £250 £TBA

Tailored for <1,000 MIF 1-5000 MIF 1-10,000 MIF

Service call management ✔ ✔ ✔

Automated billing ✔ ✔ ✔

Fault report ✔ ✔ ✔

Account management ✔ ✔ ✔

Stock usage ✔ ✔ ✔

Basic reporting functions ✔ ✔ ✔

Addition al users and licence’s – ✔ ✔

Advanced automated billing – ✔ ✔

Stock management – ✔ ✔

Customer remote access – ✔ ✔

Advanced reporting – ✔ ✔

Advanced call management – – ✔

Advanced billing + – – ✔

Stock management + – – ✔

Advanced reporting + – – ✔

CRM – – ✔

SIMPLY BUNDLES:

£125 £250 £TBA

<1,000 MIF 1-5000 MIF 1-10,000 MIF

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AS SIMPLYSMART +

Additional users and field license’s

Advanced call management features such as technician status, third party service call management

Advanced billing options inc. Aggregated Billing, Block Billing in arrears, Page Pack billing in advance.

Stock management including stock taking, stock movements, purchase control for auto replenishment

Technician remote access

Advanced reporting

Fully tailored solution

Very powerful management tool

Sales and purchase ledger

CRM integration

Google mapping integration

Suitable for dealership with large MIF and many technicians.

Sales and Purchase ledger facilities

32

AS SIMPLYADVANCED +

Advanced call management features such as technician location, live routing, customer log-in, notifications,

Advanced billing options inc. Tiered billing, aggregated billing, it support, scan billing, customer entry billing, quotes,

Accounts package integration such as sage intergration, quickbooks and Xero

Stock management inc. Stock taking, stock movements, purchase control, profitability, auto replenishment, preferred suppliers

Technician remote access, customer portal

Advanced reporting, profit & loss

CRM facility

Simply Service has dramatically reduced the time taken to do the month meter reading run, what took us many days we can now achieve in minutesPHIL GRAHAM, MD SENSIBLE PRINT LTD

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Over 90% of my meter readings are now fully automated, from collection to invoice, all in one Simple Service Management ProgramSTEVE PURRSEY, MD SIRIUS DIGITAL SOLUTIONS LTD

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MONITOR ACTIVITY AT A GLANCE:

1.

ALL active calls, INCLUDES assigned calls

awaiting completion, unassigned calls,

calls on hold, RTF, orders, deliveries and

workshop jobs

2.

Calls in the live call list that have not been

assigned and need allocation to technician,

workshop, delivery or hold

3.

Workshop job requests, ie repair calls, machine

commissioning, and any other miscellaneous

internal jobs

4.

Space for dealer logo and additional information

5.

Call actioned and allocated to field engineers,

workshop, delivery drive/dispatch

6.

Breakdown of different types of service calls

placed this month by type, ie, breakdown,

suppliers order, scheduled maintenance,

operator training, etc.

7.

Calls awaiting credit clearance, RTF parts,

confirmation of information or action

8.

Percentage of calls responded to within the

given SLA agreement timescale, if no agreement

assigned for that call then its classed as achieved

9.

Total number of machines logged as assets in

the field, this can include contracted and no

contracted devices if the dealer choices

10.

Weather app or clock app dependent on what

the dealer wants

11.

Total number of call received/logged on that day

12.

Total number of call since the start of the

current month

13.

Tailorable RSS feed*

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bn

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bk

bmbl

1 2 3 4

*must include default Data Direct feed.

Dashboard imagery for reference only and may be different when package is launched

THE DASHBOARD

INCREASE EFFICENCY OF:

CONTRACTS

Asset/Equipment lists

SLA agreements

Billing details

Full history

Profitability

Contract renewal

ACCOUNTS

Meter reading invoicing

Accounts package integration

SERVICE CONTROL

Call control

Engineer deployment

Parts management

Signatures

BILLING

Automated billing

Adhoc billing

Automated increases

Tiered billing

STOCK

Multi location

Engineer car stock

Replenishment

Reordering minimum stock levels

WEB SOLUTIONS

Live engineer status

Remote call closure

Customer signatures

Engineer routing

Award winningprinting solution

Award winning

Focus on whatYOU DO BEST

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Distributing service calls has never been so easy, drag and drop calls to assign to technician.

Andy Hodges, MD Technodocs

Service call routing is made so much easier with the call routing map feature...saves unnecessary travel time and reduces fuel and costs

Paul Thorburn, MD Tech4 Office

With Simply Service Management we can now monitor our SLA targets and meet the high demands of todays customers

Paul Kemlesh, Service Manager Sirius Digital Solutions

AUTOMATE YOUR TONER REPLENISHMENT PROCESS

PIXPAX Alternative supplies

THE TOTAL FULFILMENT SOLUTION

MPS SUPPORT APPALL MANUFACTURER SERVICE MANUALS IN ONE PLACE

11 Ivanhoe Road Finchampstead Berkshire RG40 4QQ United Kingdom

T: +44 (0) 1189 734564 F: +44 (0) 1189 731058 E: simply@data-direct.co.uk W: www.data-direct.co.uk

DESIGNED AND PRODUCED AT WWW.CHAPTERONEDESIGN.CO.UK

A DIVISION OF: