making a p di f-ference - results of the pdif quality improvement initiative
DESCRIPTION
Purpose of the Call: 1.Provide background information about the PDiF initiative, outcomes and key lessons learned. 2.Identify how one organization addressed the obstacles patients face with respect to safe medication management after they are discharged from hospital. 3.Challenge all health care providers to incorporate discharge medication reconciliation into their assessment from the day of admission throughout the patients’ hospital stay. 4.Challenge pharmacists to expand their role in discharge medication reconciliation. Watch the webinar: http://bit.ly/1ql1O2NTRANSCRIPT
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www.saferhealthcarenow.ca
Making a PDiF-ference –
Results of the PDiF Quality
Improvement Initiative
March 2014
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www.saferhealthcarenow.ca
Welcome also to our
francophone attendees
Bienvenue à nos participants
francophones
Hélène Riverin
Conseillère en sécurité et en amélioration
Safety Improvement Advisor
Bienvenue!
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www.saferhealthcarenow.ca 3
Objectives of today’s call
Colleen Cameron:
• Describe the PDiF initiative, its outcomes and
key lessons learned.
• A few practical “challenges” to consider.
Marg Colquhoun: The MedRec Journey from 2005 and onwards.
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www.saferhealthcarenow.ca
Please input your Questions
All questions will be addressed
at the end of the webinar
Ask questions or send feedback
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www.saferhealthcarenow.ca
Where to find our webinars…
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www.saferhealthcarenow.ca 6
Please complete our poll
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Making a PDiF-ference – Results of the PDiF Quality
Improvement Initiative
Colleen Cameron, RPh, Pharm.D.
PDiF Coordinator, Grand River Hospital
ISMP Canada/Safer Healthcare Now!
April 8, 2014
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Objectives
Describe the PDiF initiative, its outcomes and key lessons learned.
A few practical “challenges” to consider.
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WW LHIN
(775,000 people)
Grand River
Hospital St.
Mary’s General Hospital
Cambridge Memorial Hospital
North Wellington
Health Care
St. Joseph’s Health Centre
Groves Memorial Hospital
Guelph General Hospital
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PDiF = Pharmacy Discharge Facilitator
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Two stories
PRE
Metformin
ASA
Atorvastatin
Ramipril
Bisoprolol
POST
Metformin
ASA
Lipitor (Brand)
Perindopril
Bisoprolol
Clopidogrel
Lantus
Rapid
Ezetimibe
Esomeprazole
Docusate
Senokot
Nitro Patch
$$$
$$$
$$$
- 63 year old male
- 3rd cardiac event.
- Discharged post-stent
insertion.
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Two stories
Losartan 100mg
Irbesartan 300mg
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Losartan 100mg
Irbesartan 300mg
Two stories
200
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The most unpredictable variables in the entire equation
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Pharmacy Discharge Facilitator Project What is it?
Quality Improvement Initiative
Uniquely included 2 local CEOs in its development Possibly helped to keep the project’s profile and
momentum
January-September 2013
Facilitate medication discharge for high-risk medicine patients with a goal of improving care and outcomes
PDiF team = pharmacist + University of Waterloo pharmacy co-op student
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Pt Admitted To Hospital
BPMH Completed / AMR (Best Possible Medication
History/ Admission Med Red)
Medication Therapy
In Hospital
Discharge preparation
and coordination
Discharge
Medication Care Map in Hospital
MD
Patient
Pharmacy
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Pt Admitted To Hospital
BPMH Completed
(Best Possible Medication
History)
Medication Therapy
In Hospital
Discharge preparation
and coordination
Discharge
MD
Patient Pharmacy
PDiF 1 On admission –
Identify
High-Risk
Patients
Components of PDiF
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Pt Admitted To Hospital
BPMH Completed
(Best Possible Medication
History)
Medication Therapy
In Hospital
Discharge preparation
and coordination
Discharge
MD
Patient Pharmacy
Components of PDiF PDiF 2
During hospital
stay –
Modify
medications that
will be practical
and make sense
for discharge
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Pt Admitted To Hospital
BPMH Completed
(Best Possible Medication
History)
Medication Therapy
In Hospital
Discharge preparation
and coordination
Discharge
MD
Patient Pharmacy
Components of PDiF PDiF 3 At time of
discharge –
1. Communicate
with involved
health care
providers about
medication
changes and
rationale for
those changes.
2. Talk to patient/
caregiver to
ensure they
understand
directions.
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Pt Admitted To Hospital
BPMH Completed
(Best Possible Medication
History)
Medication Therapy
In Hospital
Discharge preparation
and coordination
Discharge
MD
Patient Pharmacy
Components of PDiF PDiF 4
Post-discharge -
Call patient 24-
72 hours post-
discharge to see
if they are able
to follow the
instructions we
gave them.
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Outcomes
Qualitative
Patient / caregiver satisfaction
Primary Care Provider satisfaction
Community Pharmacist satisfaction
Hospitalist satisfaction
Quantitative
7, 30 and 90 day ER visits
7, 30 and 90 day readmissions
Conservable Bed Days…unexpected
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Demographics
# of patients seen – 148 (+)
Average age – 74.2 years
7 patients died during index hospital admission
0
5
10
15
20
25
30
35
40
45
50
20-40 41-60 61-80 81-96
Age Ranges
%
79%
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Age
Range
% of
Patients
Heart
Failure
(# of pts)
Diabetes
(# of pts)
Warfarin
(# of pts)
20-40 3.4%
(N=5)
0 2 2
41-60 17.6%
(N=26)
5 16 9
61-80 35.1%
(N=52)
14 23 26
81-96 43.9%
(N=65)
20 22 39
Total 148 pts 26% 43% 51%
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Qualitative Outcomes
Did we achieve Patient / Caregiver
satisfaction?
Did we achieve Primary Care Provider
satisfaction?
Did we achieve Community Pharmacist
satisfaction?
Did we achieve Hospitalist satisfaction?
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Quantitative Outcomes (#, $)
ER/Readmission Rates
7, 30 and 90 day ER visits
7, 30 and 90 day hospital readmission rates
Data disclaimer
Historical =
All comers –
young
patients, DKA,
pneumonias,
acute
ingestions,
dialysis
PDiF patients
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GRH Readmission Rates - Historical
0
2
4
6
8
10
12
14
16
7 day 30 day 90 day
FY 09-10
FY 10-11
FY 11-12
FY 12-13
%
CIHI 13.3%
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GRH Readmission Rates
0
2
4
6
8
10
12
14
16
7 day 30 day 90 day
FY 09-10
FY 10-11
FY 11-12
FY 12-13
PDiF
%
CIHI 13.3%
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ER Visit Rates - Baseline
0
5
10
15
20
25
30
7 day 30 day 90 day
FY 09-10
FY 10-11
FY 11-12
FY 12-13
%
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ER Visit Rates
0
5
10
15
20
25
30
7 day 30 day 90 day
FY 09-10
FY 10-11
FY 11-12
FY 12-13
PDiF
%
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What do these numbers have the statistical power to prove?
Anything? – probably not
Causality? – certainly not
Benchmarking? - maybe
Is that the only information that matters?
What if patients subsequently go elsewhere for care?
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Quantitative Outcomes (#, $)
Hospital Readmissions and ED Visits
At first glance, our PDiF numbers look great…
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Quantitative Outcomes (#, $)
Hospital Readmissions and ED Visits
At first glance, our PDiF numbers look great… BUT
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This is
bigger than
GRH…
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Quantitative Outcomes (#, $)
Conservable Bed Days
Definition…relevance
Over 9 months, PDiF realized 8 weeks of conservable bed days
Medications involved – Warfarin, Methadone
Unexpected, but fascinating
Consequently – have started targeting patients on medications that are more likely to delay discharge
Warfarin / NOACs
Insulin
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Top 5 lessons learned…
1. Dare to look at your patients’ experience post-discharge.
Are they seeing their family doctor post-discharge?
Are they getting their prescriptions filled as expected?
Are they going to other local hospitals for subsequent visits?
Follow-up phone calls are quick, and incredibly valuable!
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Top 5 lessons learned…
2. Drugs delay discharge Warfarin, LMWHs, insulins, methadone
We now assess 100% of patients on warfarin for timely and safe discharge from Medicine program Assist with LMWH coordination post-discharge
Educate injection technique while in hospital
Phone call follow ups
Anticoagulation summary of INRs & warfarin doses,
Ensure patient has appt with PCP as well as plans to go to lab
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Top 5 lessons learned…
2 ½ . Where there is warfarin (or NOACs) there are other medication misadventures looming
Warfarin and NOACs are predictors of other high-risk medications (insulin, digoxin, spironolactone, amiodarone etc)
Most computer systems can search for certain medications.
This is the best place to start!
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Top 5 lessons learned…
3. Use the hospital admission to optimize chronic medications
Clinical inertia
Look for adherence issues!!!
ODB DPV has picked up on MANY misadventures
Incorporate practical medication discharge assessment upstream
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Top 5 lessons learned…
4. Medication knowledge transfer contributes to efficient and safe patient care GRH has an electronic discharge prescription
but….
PCPs and Community Pharmacists need information about medications, including rationale and plans of care.
What is your eHealth system? Fusion software (transcription software)
Clinical Connect (LHIN EHR)
Medication-Focused Discharge Summaries
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Medication-Focused Discharge Summary
One of the most valuable interventions from the PDiF project!
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Medication-Focused Discharge Summaries
Standardized document including Date of Admission/Discharge
Adherence Issues Identified**
Drug Cost Issues Identified
Numerical List of medications comment if same, increased, decreased or new
Medications discontinued or held
Additional information Commentary including plan of care, monitoring plans,
concerns
My name and telephone extension
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Top 5 lessons learned…
5. Discharge medication reconciliation is time consuming! Track outcomes/stories to strengthen your
argument for more funding Go to your program director with proposal Develop a business case?
Dr. Schnipper’s data
Be creative in staffing Pharmacist : patient ratio Pharmacy students Pharmacy Technicians
Financially:
1 pharmacist ≈ 2 technicians ≈ 4 co-op students
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Summary
Was the PDiF project successful? Did we improve outcomes?
Unequivocally
Are there simple strategies every hospital can implement to help these patients?
Absolutely
Medication misadventures
We don’t even know the magnitude
of the problem yet
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©2014 Institute for Safe Medication Practices Canada (ISMP Canada)
The MedRec Journey
Margaret Colquhoun, B.Sc.Phm., FCSHP, R.Ph.,
Project Lead, ISMP Canada
http://www.ismp-canada.org/medrec/
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©2014 Institute for Safe Medication Practices Canada (ISMP Canada)
Objectives
• To talk about the MedRec from 2005 – 2014
• Highlight SHN tools and resources
• Highlight your accomplishments
• To announce changes in 2014-2015
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©2014 Institute for Safe Medication Practices Canada (ISMP Canada)
Thanks to………
• Canadian Patient Safety Institute
• 2005 MedRec Intervention
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MedRec 2005 • Unknown – did
not know what we did not know
• Systems not in place
• Measures not in place
• Studies not driving practice change
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©2014 Institute for Safe Medication Practices Canada (ISMP Canada)
Things I am Proud of!!!
• Creation of new language and knowledge
• Being used around the world
• Whole country worked together and learned together as a team
• Tools and Resources
• Webinars, kits, questions
• Unbelievable sharing though our network of MedRec teams across Canada
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©2014 Institute for Safe Medication Practices Canada (ISMP Canada)
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©2014 Institute for Safe Medication Practices Canada (ISMP Canada)
Action for Safer Medical Care – Medication Reconciliation, CMPA/ACPM, 2103
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©2014 Institute for Safe Medication Practices Canada (ISMP Canada)
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©2014 Institute for Safe Medication Practices Canada (ISMP Canada)
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©2014 Institute for Safe Medication Practices Canada (ISMP Canada)
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©2014 Institute for Safe Medication Practices Canada (ISMP Canada)
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©2014 Institute for Safe Medication Practices Canada (ISMP Canada)
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©2014 Institute for Safe Medication Practices Canada (ISMP Canada)
www.ismp-canada.org/medrec www.saferhealthcarenow.ca
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©2014 Institute for Safe Medication Practices Canada (ISMP Canada)
www.ismp-canada.org/medrec
www.saferhealthcarenow.ca
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©2014 Institute for Safe Medication Practices Canada (ISMP Canada)
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©2014 Institute for Safe Medication Practices Canada (ISMP Canada)
National Team Sharing through Webinars
200-400 lines for each webinar
Showcase the Success of our Teams
Well received by attendees
Relevant and Timely
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©2014 Institute for Safe Medication Practices Canada (ISMP Canada)
London Health Sciences Centre describes:
The challenging elements of MedRec implementation in one of Canada's largest, acute care teaching hospitals
1. How LHSC overcame these challenges by focusing on interdisciplinary collaboration
2. How LHSC is evaluating and sustaining the process
The Stepping Stones to MedRec Success
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©2014 Institute for Safe Medication Practices Canada (ISMP Canada)
Square Peg in a Round Hole: MedRec in Ambulatory Clinics Requires a Different Model
Vancouver Health Authority and University Health Network, Toronto
• Describe how ambulatory clinic patients require a different system to enable medication reconciliation & review.
• Understand the longitudinal team approach to improve accuracy & error reduction through regular review.
• Describe two approaches to medication reconciliation in the ambulatory clinic setting.
• Identify opportunities of a patient registry as it relates to patient care (medication reconciliation), the organization (drug usage review) and outcomes research.
• To share the findings of medication discrepancies and drug therapy problems identified in a post discharge medication reconciliation pilot study.
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©2014 Institute for Safe Medication Practices Canada (ISMP Canada)
Different Strokes: Engaging Pharmacy Technicians in MedRec
The Moncton Hospital, The Ottawa Hospital, Trillium Health Centre, Peterborough Regional Health Centre
Describe the medication reconciliation model developed for pharmacy technicians
• Review the training process involved for pharmacy technicians in medication reconciliation
• Highlight the role of the pharmacy technician in the Emergency Department and/or the pre-admission clinic
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©2014 Institute for Safe Medication Practices Canada (ISMP Canada)
Got Med Wreck? Targeted Repairs from the Multi-Center Medication Reconciliation Quality Improvement Study (MARQUIS)
Dr. Jeffrey Schnipper
Results of a funded research study into what works and what is the impact of MedRec
All past and future webinars available from: SHN website: http://www.saferhealthcarenow.ca/EN/events/NationalCalls/Pages/default.aspx ISMP Canada website: http://www.ismp-canada.org/medrec/ (Education & Training)
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©2014 Institute for Safe Medication Practices Canada (ISMP Canada)
Slide Courtesy of Dr.Jeff Schnipper Safer Healthcare Now! Webinar Jan, 2014
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©2014 Institute for Safe Medication Practices Canada (ISMP Canada)
All past and future webinars available from:
• SHN website: http://www.saferhealthcarenow.ca/EN/events/NationalCalls/Pages/default.aspx
• ISMP Canada website: http://www.ismp-canada.org/medrec/
(under Education & Training)
MedRec
Webinars
2009-2014
Available online
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©2014 Institute for Safe Medication Practices Canada (ISMP Canada)
2010- National MedRec Summit
To accelerate a system-wide strategy to implement medication reconciliation (MedRec)
Healthcare CEOs, senior leaders, representatives from national organizations, provincial quality councils, physicians, nurses and pharmacists identified themes that
would accelerate and optimize MedRec across the continuum of care
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©2014 Institute for Safe Medication Practices Canada (ISMP Canada)
“Senior leadership commitment is critical to ensuring MedRec is
implemented successfully across an organization.
Accountability must rest with the CEO with clear reporting
expectations at the board level.”
REF: Optimizing Medication Safety at Care Transitions: A National Challenge, 2011
http://www.ismp-canada.org/download/MedRec/MedRec_National_summitreport_Feb_2011_EN.pdf
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©2014 Institute for Safe Medication Practices Canada (ISMP Canada)
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©2014 Institute for Safe Medication Practices Canada (ISMP Canada)
PR Campaign from North Bay
Regional Health Centre (ON)
Consumer Awareness and Tools
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©2014 Institute for Safe Medication Practices Canada (ISMP Canada)
Interactive Map
Relatively few self-identified “MedRec All-Stars” who have MedRec in place
across admission, transfer and discharge
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©2014 Institute for Safe Medication Practices Canada (ISMP Canada)
Paper to Electronic Tools/Checklists
• Organizational Readiness
• Steps to support the safe transition to eMedRec
• Ideal features of eMedRec,
• Evaluation of eMedRec
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©2014 Institute for Safe Medication Practices Canada (ISMP Canada)
October 2013 was National MedRec Quality Audit Month
2340 patients
29% (acute care)
55% (Long Term Care)
• 1906 Acute Care
• 329 Long Term Care
• Met all 5 quality criteria
• Met all 5 quality criteria
103 Organizations
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©2014 Institute for Safe Medication Practices Canada (ISMP Canada)
National Quality Audit Results Summary Comments
• MUST critically evaluate admission to ensure quality at discharge
• Canadian audit tool results demonstrate need for ongoing and specific improvements
• People believe they are doing MedRec but they may not be doing it well
• The foundation of the process – the BPMH needs work
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©2014 Institute for Safe Medication Practices Canada (ISMP Canada)
In 2014 we have NOT reliably implemented MedRec!!!
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©2014 Institute for Safe Medication Practices Canada (ISMP Canada)
Outstanding Issues in MedRec!
Getting to where we want to be
• Leadership
• Measuring and Monitoring Quality
• Role and use of technology
• Embedding roles and processes into system
• Consumer Engagement
• Primary care
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©2014 Institute for Safe Medication Practices Canada (ISMP Canada)
Light…. at the end
of a lot of hard work
The tipping point is that magic moment when an idea, trend, or social behavior crosses a threshold, tips, and spreads like wildfire.
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©2014 Institute for Safe Medication Practices Canada (ISMP Canada)
Changes in 2014-2015
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©2014 Institute for Safe Medication Practices Canada (ISMP Canada)
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www.saferhealthcarenow.ca 80
Questions
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www.saferhealthcarenow.ca
Questions
1. Raise your hand and we
may be able to open your
phone line
2. Send feedback via
the “chat” box • Select “All participants”
• Type message
• Click “Send”
All Participants
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www.saferhealthcarenow.ca 82
Please complete our poll
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www.saferhealthcarenow.ca
Upcoming MedRec Webinars
83
Thank you for attending
Join us on May 6, 2014 at 12 noon ET
for our next MedRec webinar
Safety, Sleuthing and Students: A Novel Collaborative
MedRec Event at the University of British Columbia
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www.saferhealthcarenow.ca
www.ismp-canada.org
84
We encourage you to report
medication incidents
Practitioner Reporting https://www.ismp-canada.org/err_report.htm
Consumer Reporting www.safemedicationuse.ca/
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www.saferhealthcarenow.ca
www.ismp-canada.org
Medication Safety Self-Assessment®
• Hospitals (acute care)(2006) – free for Ontario*
• Long-term care (2012) – free for Ontario*
• Complex Continuing Care and Rehabilitation (2008) – free for Ontario*
• Community and Ambulatory Pharmacy (2007) – free for Ontario*
• Operating Room Medication Safety Checklist (2009) – free for Ontario*
• Oncology (2012)
• Anticoagulant Safety (VTE) – free for Ontario*
• HYDROmorphone Safety Self-Assessment (2014) - $50
* Supported by the Ontario MOHLTC
For more information visit www.ismp-canada.org/MSSA or email [email protected]
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www.saferhealthcarenow.ca
Thank you for attending