makes digital transformation a reality customer ... · multichannel communications in customer’s...

OpenText StreamServe Replacement

Customer Communications Management for SAP Solutions Digital transformation toolbox for making better use of existing data, building and delivering meaningful, personalized, automated and interactive customer communications.

OpenText StreamServe End of SupportOpenText StreamServe 5.6.2 product support lifecycle ends in June 2020. After acquiring HP Exstream, and merging it with CCE (formerly StreamServe and PowerDocx), OpenText released version 16.2, which combined all three applications under the brand Exstream. These applications were offered by OpenText to help enterprises create professional-looking output documents, in print, PDF and web formats. As a result, StreamServe customers were asked to upgrade to OpenText Exstream in order to stay on the latest support product version.

Replacing OpenText StreamServe with Customer Communications Management (CCM) for SAP Solutions

As an authorized OpenText and SAP Services partner, we have been supporting StreamServe customers for over two decades and have a good understanding of their needs.

Customer Communications Management for SAP Solutions (CCM for SAP) is a relevant replacement option for many StreamServe customers as it covers most of the functionality and requirements that StreamServe/SAP customers require on a day-by-day basis. CCM for SAP enables a wide range of the world’s leading companies to reduce the cost of

Customer Communications Management for SAP SolutionsStreamServe Replacement | General Solution Overview

“Insurance without paperwork – that’s possible! Customer communications and insurance processes became exclusively digital. All correspondence – from quotation to claims processing – is generated exclusively digitally. There is no postal road, no paper documents. In the digital world, there are different laws and we are pleased to benefit from them.”

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JUERGEN JUNKER Chairman of the Board of Management of W&W AG

Business benefits Reduces total cost of software ownership

Create clearer, more relevant multichannel communications in customer’s native language

Makes digital transformation a reality without changing your existing IT environment

Brings document accuracy and brand consistency to a new level

Drives down call center costs by forcing you to use beautiful and colorful charts, graphics

Helps to drive down call center costs

Automates regulatory compliance

Use it forDocument enhancements (barcodes, OMR) Mail preparation (grouping, sorting etc.)

Document archival (PDF/A-3, etc.)

Standard print formats (PDF, PostScript, PCL etc.)

Multichannel output distribution (print, web, email, mobile)

Automating business processes (schedule, capture, compose, distribute, interact)

Perfect for automating• Account summaries • Appointment scheduling • Bills • Confirmations • Invoices • Online statements • Online banking services • Packing lists • Receipts • Regulatory change notices • Statements • Tickets and itineraries • Trade confirmations

Increase ROI by reducing document cycle timesDecrease document cycle times, reduce cost per transaction, and eliminate manual labor-intensive data entry costs to achieve significant savings and better customer relationships. Ensuring timely customer communications processing, such as new customer onboarding, invoices, payment remainders, policy renewals and other, enables procurement departments to negotiate additional early payment discounts.

A recent study by analyst Harvey Spencer found that up to 80 percent of supporting documentation for invoice processing remains manual, resulting in unnecessary, error prone data entry. Eliminate the words “time-consuming” and “labor intensive” from your organization’s invoice managementvocabulary once and for all.

Engage customers by running relevant campaignsEmbed personalized content and offers into forms and documents, and switching from “running marketing campaigns” to “always-on marketing” mode. This customer-driven approach encourages organic, relevant, upsell and cross-sell opportunities at each stage of the customer journey, deepening the relationship and boosting your bottom line.

Drive down call center costs by delivering information at the “point of need”Documents that are confusing or difficult to understand create questions that may require your customers to contact customer service, increasing costs to the business and resulting in what can be a time-consuming, frustrating experience. CCM for SAP allows you to produce higher quality, more accurate communications that are easier to read, contain only relevant content, and use highlight colour and targeted messages to clarify information at the “point of need,” reducing the number of expensive customer inquiries.

Facilitate compliance by updating and locking mandatory regulatory language from one placeStaying in compliance with changing regulations and privacy legislation can be a challenge, especially if you work for an international company. CCM for SAP’s compliance support capability verifies that appropriate content is automatically included in customer documents based on effective dates and jurisdictions.

communicating with their customers, suppliers and employees. It also increases the ROI from enterprise business applications and makes all of their printed and electronic output more personalized and customer-focused. Customers include leading global companies such as Raiffeisen Bank International, UniCredit Group, Holsten Brewery, Bayern Services, and HDI Global SE.

Manage all of your communications from a single central platform Just like OpenText StreamServe, CCM for SAP allow to map, merge and process any type of data from any of your modern enterprise systems or legacy business applications. Quickly create branded and professional document templates by using the user-friendly interface. Control versions of content and designs to facilitate collaboration and provide accurate communication. Check all channels directly from a single integrated view to ensure a first-class, engaging customer experience.

Powerful productionMeet the demands of multichannel customer communications and simply get more done faster and with less IT infrastructure. With added power and accessibility - CCM for SAP covers it all - produce millions of statements in a tight production window and respond to your customer’s requests like a pro.

Support regional needs and global growth Are you working for an international company? Good news, CCM for SAP meets domestic requirements for providing international customer and regulatory requirements. Users can easily switch between language layers. The user interface is available in several languages (German, English, French, Italian, Dutch and Czech). Other languages are available on request.

Effectively manage an ecosystem of databasesEnsure your customers have consistent messages and branding from every area of your business in the communications they receive. CCM for SAP allows to get a complete view of all of your content and easily add, update, synchronize and protect the integrity of shared documents and thereby drastically reduce maintenance time and non-compliance risk.

Sustainable print process optimization Breakdowns in document creation and delivery processes costs companies millions of dollars. Administrators can use CCM for SAP to quickly plan, schedule, and optimize print production in nearly any production environment system.


Explaining Product Features

Uses data from any source: Easily leverage existing data and documents wherever they might be. Automatically extract only the needed data from incoming data streams. CCM supports a variety of input data formats, like XML, CSV, AFP, PCL. SAP-certified transmission of raw data of SAPscript output and SmartForms output (RDI interface).

Automates smart document composition: Create documents in different formats, including PDF, laser printer formats, and label printer formats. PostScript and Printer Control Language (PCL) options let you send your documents to a network or local printer, or to save as a file. Smart rules are applied easily to document templates and allow to significantly reduce the number of maintained forms.

Batch and On-Demand Communications: Send important documents, like monthly statements, or privacy updates, by identifying triggers for on-demand communications. Or, to provide the same one-time update to a large group, choose batch delivery. You can also define editable areas on some documents and allows business users to modify them before you send them out.

Workflows, Sorting and Post-Processing: Visually design workflows to connect documents, forms, onboarding, and customer communication processes while integrating data along the way to allow you to route content, automatically sort generated output and enable document post-processing according to your established business processes.

Multichannel Delivery: Create, preview, and publish mobile-responsive web and print-ready communications within a single editor by dragging and dropping synchronized content from channel to channel. The CCM solution supports a variety of output formats, such as AFP, PCL, Postscript, PDF, PDF/A, PDF/A-3 (ZUGFeRD), PDF/UA, PDF/VT, HTML, TIFF, PNG, SVG and XML.


Teamplace design in Design Editor

Business rules editing

Output post-processing configuration

Generates multiple output formats including PCL, PostScript, PDF, AFPZIP and HTML

Customer Communications Management (CCM)for SAP Solutions

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About EcodocxEcodox LLC is a private woman-owned software development and consulting services company. We are a certified OpenText and SAP services partner with a product focus on Customer Experience Management (CEM) and Enterprise Content Management (ECM), and industry focus on Utilities, Healthcare, Insurance, Manufacturing, Pharma, Finance, Energy, and Telecommunications. Ecodocx is an authorized integrator of Customer Communications Management for SAP Solutions, and an exclusive reseller in North America.

Why Customer Communications Management for SAP?Customer Communications Management for SAP Solutions (CCM for SAP) enables a wide range of the world’s leading companies to companies to reduce the cost of communicating with their customers, suppliers and employees. It also increases the ROI from enterprise business applications and makes all of their printed and electronic output more personalized and customer-focused. Customers include leading global companies such as Raiffeisen Bank International, UniCredit Group, Holsten Brewery, Bayern Services, HDI Global SE.

Contact usContact an Ecodocx representative to find out how we have changed the way our customers do business. For more information about Customer Communications Management for SAP Solutions, please reach out to us at 617 475 1636 or [email protected].