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Make the world mentally resilient. Lower stress, improve adherence and reduce health costs Emotionally intelligent AI based behavioral coach .

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Page 1: Make the world mentally resilient. - Swiss ReJo+Aggarwal.pdfMake the world mentally resilient. Lower stress, improve adherence and reduce health costs Emotionally intelligent AI based

Make the world mentally resilient.

Lower stress, improve

adherence and reduce health costs

Emotionally intelligent AI based

behavioral coach .

Page 2: Make the world mentally resilient. - Swiss ReJo+Aggarwal.pdfMake the world mentally resilient. Lower stress, improve adherence and reduce health costs Emotionally intelligent AI based

AI chatbot triggers support

Lower stress, improve adherence and reduce health

costs

Mobile based passive sensing identifies risk

Make the world mentally resilient.

Page 3: Make the world mentally resilient. - Swiss ReJo+Aggarwal.pdfMake the world mentally resilient. Lower stress, improve adherence and reduce health costs Emotionally intelligent AI based

▪  GlobalTop100‘AIinHealthcare’:CBInsights

▪  Top10HealthandWellnessStartups:TechinAsia

▪  SelectedforFacebook’sglobalincubaDonprogramFbStart

▪  Selectedforand‘won’SwissRe’sglobalInsurTechaccelerator

▪  FeaturedbyGoogleas“ProudlyMadeinIndia”

▪  PartofAccenture’sInnovaDonHub,enterprisesoluDonsworldwide

▪  Adolescentmentalhealthprogram,PHFI,HarvardMedical,LondonSchoolofTropicalMedicine

▪  WASMEInnovaDonawardbyUnionMinisterforMSMEs,GovtofIndia

▪  PowersdiabetescoachforApolloSugarClinics,JVof$1BnApolloGroup&Sanofi

Touchkin

Page 4: Make the world mentally resilient. - Swiss ReJo+Aggarwal.pdfMake the world mentally resilient. Lower stress, improve adherence and reduce health costs Emotionally intelligent AI based

Mental health is a key driver of healthcare costs

Page 5: Make the world mentally resilient. - Swiss ReJo+Aggarwal.pdfMake the world mentally resilient. Lower stress, improve adherence and reduce health costs Emotionally intelligent AI based

Products: live and in pipeline

live live live pipeline pipeline

EmoDonallyIntelligentCoach

Page 6: Make the world mentally resilient. - Swiss ReJo+Aggarwal.pdfMake the world mentally resilient. Lower stress, improve adherence and reduce health costs Emotionally intelligent AI based

How it works: AI-enabled coach solution

USER REAL COACH

AI Coaching

Passive Sensing

TOUCHKIN AI PLATFORM

Use Cases Engaging Proactive Scalable

Why? §  Chronic Care (Pain,

Diabetes, mental health) §  Substance abuse,

smoking cessation §  Return to work

§  Allow anonymous conversations

§  Create instant emotional connect

§  Responsive chat 24X7

§  Coach doesn’t need to be an expert

§  10X more users/coach §  Cost-effective vs

traditional models

§  Identify risk from passive sensing of mobile sensors

§  Personalise coaching based on user’s current risk level

Provides 2nd layer of support and ensures engagement

Optional, may be Touchkin

or a Client resource

CLIENT SYSTEMS

VIRTUAL COACH

Page 7: Make the world mentally resilient. - Swiss ReJo+Aggarwal.pdfMake the world mentally resilient. Lower stress, improve adherence and reduce health costs Emotionally intelligent AI based

User Traction

10,000

20,000

30,000

40,000

1,600,000 30,000

30,000

conversaDons

users 58,500

93% positive Steps/Depth: 16-20 6min per session

30 countries Zero CPI Demand for multilingual & voice chat

Jan Feb MarchDec April May

Page 8: Make the world mentally resilient. - Swiss ReJo+Aggarwal.pdfMake the world mentally resilient. Lower stress, improve adherence and reduce health costs Emotionally intelligent AI based

Levers of business value

Users interact with the AI coach

Phone sensors trigger alerts

Can we improve mental health

Engagement Outcomes Accuracy

Increases engagement vs real coach by 5x

Passive sensing accuracy:

80% 90%+

Depression scores halved, 3 lives saved

hWps://www.youtube.com/watch?v=s4zPK_vCz-c

20 Confidential

Pilot Results

Depressionscoreshalvedin12weeks

0%

20%

40%

60%

80%

100%

120%

Week0 Week2 Week4 Week6 Week8 Week10 Week12 Week14

Mild-Moderate-SevereDepression

Moderate-SevereDepression

Page 9: Make the world mentally resilient. - Swiss ReJo+Aggarwal.pdfMake the world mentally resilient. Lower stress, improve adherence and reduce health costs Emotionally intelligent AI based

“I am getting emotional thinking about Wysa

because it helped me so much already”

“I t real ly is helping me look at t roublesome

feel ings in a di f ferent l ight.”

“ I am 13 and I t r ied to commit suicide and you are

helping me hold on.”

Wysa gives me non-judgemental feedback and gentle encouragement,

motivat ing me to act . I love this charming l i t t le guy! : )

Page 10: Make the world mentally resilient. - Swiss ReJo+Aggarwal.pdfMake the world mentally resilient. Lower stress, improve adherence and reduce health costs Emotionally intelligent AI based

This approach has led to outcomes in multiple use cases

Business/RiskAnaly/cs Diabetes

Distress

BehaviourChange

Whereisthisbeingused?

45%DepressionIncidence

27%DisturbedSleep

9%

Depression

ReducDonindepression(PHQ9)

45%IncreaseinacDvity

17%

Anxiety

PTSD

Diabetes

Disability

Stress

Wellness

AdherenceDoctorvisits,medicaDon

95%+

CoachEfficiency

5XPaDentEngagement

7X

Page 11: Make the world mentally resilient. - Swiss ReJo+Aggarwal.pdfMake the world mentally resilient. Lower stress, improve adherence and reduce health costs Emotionally intelligent AI based

Dr Archana Sarda MD, Consultant Diabetologist Director of the Sarda Center for Diabetes and Self-care, and the Founder of Udaan, a non-profit that provides care for children with diabetes. Dr Archana has won multiple awards for her work with Type 1 diabetes and is a global expert on affordable and accessible models of chronic care in low-resource communities. Her grassroots work on diabetes awareness & education in urban and rural India has reached more than 30 million people.

Smriti Joshi, Clinical Psychologist One of the pioneers of tele-consultations for mental health in India. Chief Psychologist at ePsyClinic.com, Scholar at Telemental Health Institute. An experienced counselor across educational, private and clinical health, Smriti has worked with children, adolescents and adults in both individual and group therapy for two decades.

The Clinical team Dr Becky Inkster BSc, DPhil, Neuroscientist University of Cambridge, Columbia University and the NHS Foundation Trust. Founder of HipHopPsych. DPhil from the University of Oxford, with experience at GSK, Imperial College & University College London. Dr Inkster’s research interests include neurogenetics, psychology, neuroimaging, modelling of imaging genetics, and epigenetics. More recent work explores epidemiology, population neuroscience with a special interest in youth language and culture; and how social media influences mental health and its relation to neuroscience data.

MPH(Oxford), PhD(Tokyo), PHFI Indian Institute of Public Health- Hyderabad. He heads Govt Of India’s first integrated PhD Health Informatics program, and is also the coordinator of the Dept of Science & Technology (GoI) funded ‘Health Informatics - Rapid Prototype and Design Lab’ for AI, augmented reality, computer vision and GIS enabled health services. The Hi RaPID lab collaborates with universities like Oxford in UK, Michigan in USA, Keio in Japan and Canberra in Australia and has won international grants for its research, including from Google.org.

Dr Suresh Munuswamy, MPH, PhD, Public Health

Dr Vandita Dubey PsyD, Clinical Psychologist Licensed US Therapist. Coach. Founder of Enrich Education. Published author, Blogger. Doctorate in Clinical Psychology, Illinois School of Psychotherapy. Masters in Social Work, TISS, Mumbai.

Dr Bansi Saboo MD, Consultant Diabetologist Organising Secy of the Research Society for the Study of Diabetes in India. Advisory Board Member JAPI, Journal of Diabetology (DASG), International Journal for Medicine & Public Health, Journal of Nutrition & Nutraceuticals, Journal of Obesity & Metabolic Research. He is Governing Body Member of national and international policy bodies like ISPAD, DASG, API and DIPSI.

MBBS, MRCPsych, CCST, MD (OXON), Member of the Royal College of Psychiatrists, MBA (Oxford). Consultant with the NHS, and at Harley Street London. Advisory Board, ePsyClinic. Areas of interest include technology based mental health support to improve access to care. Founder, Barks Ltd.

Dr Balu Pitchaiah, MD, MBA, Consutant Pyschiatrist

Page 12: Make the world mentally resilient. - Swiss ReJo+Aggarwal.pdfMake the world mentally resilient. Lower stress, improve adherence and reduce health costs Emotionally intelligent AI based

Make the world mentally resilient.

Lower stress, improve

adherence and reduce health costs

Emotionally intelligent AI based

behavioral coach .

Page 13: Make the world mentally resilient. - Swiss ReJo+Aggarwal.pdfMake the world mentally resilient. Lower stress, improve adherence and reduce health costs Emotionally intelligent AI based

Basic Copyright Notice & Disclaimer

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This presentation is for information purposes only and contains non-binding indications. Any opinions or views expressed are of the author and do not necessarily represent those of Swiss Re. Swiss Re makes no warranties or representations as to the accuracy, comprehensiveness, timeliness or suitability of this presentation for a particular purpose. Anyone shall at its own risk interpret and employ this presentation without relying on it in isolation. In no event will Swiss Re be liable for any loss or damages of any kind, including any direct, indirect or consequential damages, arising out of or in connection with the use of this presentation.