Make it simple . . .

AGENDA

Interactive Voice response and its technology has transformed SMB/Large Enterprise completely,

In executionDeliveryCustomer satisfaction

So…. Lets get into details…….

Interactive Voice response and its technology has transformed SMB/Large Enterprise completely,

In executionDeliveryCustomer satisfaction

So…. Lets get into details…….

IntroductionIntroduction

AGENDA Feature Set Feature Set

Smart IVR

Missed Call

Call Forwarding

Voice recording

Group call

Mass SMS

virtual EPABX

IVR

AGENDA

• On the fly Audio play file updates

• Record and Play user voice for Registration OrderComplaints Information Many more………

• Number/Digits entered for ID, PIN, regn

• On the fly Audio play file updates

• Record and Play user voice for Registration OrderComplaints Information Many more………

• Number/Digits entered for ID, PIN, regn

FunctionalitiesFunctionalities

AGENDA

• Hot Keys for quick access to particular sub menu item. • Playing Phonetics for a given word

• Flexible in changing different IVR based on Time and Caller ID

• Hot Keys for quick access to particular sub menu item. • Playing Phonetics for a given word

• Flexible in changing different IVR based on Time and Caller ID

Functionalities ContdFunctionalities Contd

AGENDA

Over to

Features

In Detail

AGENDA Smart IVRSmart IVR

Customer

Calls to a company

Welcome to ………

Simplicom IVR takes-over and respond

Press 1 to connect to secretary

Press 2 for accounts dept

Press 3 to get the info on ….

Thanks, Have a good day!!!

Option1 Option2 Option3

Welcome to Accounts…..

IVR

AGENDA Missed CallMissed Call

Customer

Calls to a company

IVR cuts the call

No call charge to customer

Owner

Uses this facility for…

1. Customer Feedback2. Live Voting 3. Lead Generation4. Online verification

Many More …….. IVR

AGENDA Missed Call – acknowledge Through SMS/Reverse IVRMissed Call – acknowledge Through SMS/Reverse IVR

Customer

Calls to a company

IVR cuts the call

No call charge to customer

Owner

IVR SMS E-mail

AcknowledgeThrough

SMS E-mail Reverse IVR

AGENDA Virtual EPABXVirtual EPABX

Customer

Calls to a company

Welcome to ………

Simplicom IVR takes-over and respond

Press 1 to connect to secretary

Press 2 to sales Dept

Press 3 to Billing Dept

Secretary Sales Billing

Press 4 to customer support

Press 5 to staffing section

Customer support Staffing

IVR

AGENDA Voice RecordingVoice Recording

Customer

Calls to a company

Welcome to ………

Simplicom IVR takes-over and respond

Press 1 to record your Name and Address

The name you recorded is ……

IVR

AGENDA Voice RecordingVoice Recording

Customer

Calls to a company

Welcome to ………

Simplicom IVR takes-over and respond

Press 1 to record your Name and Address

The name you recorded is ……

Thanks for registration IVR

AGENDA Mass SMS/CallMass SMS/Call

Owner

Owner chooses the list IVR sends Mass sms

IVR calls all and plays a message

IVR

AGENDA..Benefits Benefits

Increased productivity

Lead Generation

Profit Growth

Detailed call log

AGENDA Smart IVR Solution to one of our customerSmart IVR Solution to one of our customer

Provides services to people on Public exam results, job notification and tender notification and Many more

1. Anu computers owner updates his required info through our web interface.

2. IVR plays in that mobile directing him to get required information.

3. Anu computer owner gets caller list from our web-interface.

Anu Computers (Navalgund, Hubli)

2. End customer calls to a mobile number.

AGENDA Smart IVR Anu ComputersSmart IVR Anu Computers

Customer

Calls toAnu-computers

Welcome to Anu Computer

Simplicom IVR takes-over and respond

Press 1 to SSLC result

Press 2 for Job opportunities

Press 3 for tender notification

SSLC result Job Op Tender

IVR

SSLC PUC Degree

Customer gets job opportunity Details for degree

AGENDA Missed Call Solution to one of our customerMissed Call Solution to one of our customer

A 24/7 medical store widely distributed across Bangalore with 43 branches. They would like to know customer satisfaction through a Miss call solution

1. Two Mobile numbers - one for “Like” and another for “Dis-like” were announced to the public.

2. When Caller gives Missed call to one of the numbers,Acknowledgement goes to caller.

3. Two lists of Like and Dis-like Report obtained from IVR sent to Celebrate- Health Owner.

AGENDA Missed Call Solution toMissed Call Solution to

CustomerOwner

IVR SMS E-mail

Dis-like: Dear Customer, thanks for your Feedback. Your complaint Number is ****, to speak to our customer care, please call 9********

SMS

Like Dis-like

OR

Like: Dear customer, Thanks for your Appreciation. Your transaction number is ****. To speak to Our customer care, please call 9*********

With a detailed Report of his customer

Give Miss-call

Thank You

Questions?