M.A.K International

Training and Certification Services

Celebrating your Success

Postal Address: P.O. Box 67800, Salah El-Deen Street, East Jerusalem 97300

Tel: 0599449559, Fax: 022985855, Emali.yasmeen@mak-int.ps

Training Plan 2012

“All Our Coures Are either LRQA/ IRCA certified courses or CIEH accredited courses “

Course Title Course outline No of Days Cost Date

Quality Room

ISO 9001:2008 Appreciation and

interpretation course

By end of the course you will be Able to :

1. Explain the purpose and intent of the

ISO 9000 series of standards.

2. Describe ISO 9001-2008

requirements.

3. Explain the relationships between the

clauses of ISO 9001-2008.

1 day course 200 USD April

Internal Quality Management System

Auditor

By end of the course you will know:

1. the role management systems and

internal audits play in helping business

manage their risks

2. an overview of the QMS standard ISO

9001

3. the roles and responsibilities of an

Internal QMS Auditor

4. how to plan your audits by developing

effective checklists

2 days course

350 USD April

M.A.K International

Training and Certification Services

Celebrating your Success

Postal Address: P.O. Box 67800, Salah El-Deen Street, East Jerusalem 97300

Tel: 0599449559, Fax: 022985855, Emali.yasmeen@mak-int.ps

5. how to carry out your audits using

LRQA’s 6 Stage Approach

6. to gather objective evidence through

observation, interviewing and sampling

of documents

7. to evaluate audit findings and

determine conformity, nonconformity

and effectiveness

8. to report findings accurately

9. what corrective action is and who is

responsible for taking action

10. how to follow up and verify the

effectiveness of corrective action taken

Quality Management system Auditor/ Lead

Auditor course

In the course you will learn:

1. the purpose of a QMS and the ISO

9000 principles of quality management

2. essential definitions to help you

interpret and audit ISO 9001

requirements

3. to analyse ISO 9001 clauses and

suggest examples of evidence that

would show conformance with these

requirements

4. the roles and responsibilities of an

auditor and lead auditor

5. to plan and conduct an interview with

5 days course

800 USD June

M.A.K International

Training and Certification Services

Celebrating your Success

Postal Address: P.O. Box 67800, Salah El-Deen Street, East Jerusalem 97300

Tel: 0599449559, Fax: 022985855, Emali.yasmeen@mak-int.ps

top management and evaluate an

organisation’s quality policy and

objectives

6. to prepare an on-site audit plan that

establishes effective audit trails across

processes and between members of an

audit team

7. how to audit processes for

conformance and effectiveness,

including any specific quality objectives

8. to prepare thoroughly for audit and

produce process based checklists

9. to gather objective evidence through

observation, interviewing and reviewing

documentation

10. how to evaluate objective evidence and

correctly identify conformance and

non-conformance with requirements

11. to report findings accurately against

requirements of ISO 9001, write and

grade non-conformity reports and

evaluate proposals for corrective action

12. how to relate your audit findings to the

policy and objectives of the

organisation and present your overall

evaluation to top management

M.A.K International

Training and Certification Services

Celebrating your Success

Postal Address: P.O. Box 67800, Salah El-Deen Street, East Jerusalem 97300

Tel: 0599449559, Fax: 022985855, Emali.yasmeen@mak-int.ps

Enviornment Room

ISO 14000 Appreciation course

1. The purpose and value of an effective

EMS and its contribution to your

business.

2. The purpose and intent of ISO 14001

and its relationship to other standards

including the ISO 14000 series.

3. Essential definitions and terminology

to help you interpret and apply ISO

14001 requirements.

1 day

200 USD April

M.A.K International

Training and Certification Services

Celebrating your Success

Postal Address: P.O. Box 67800, Salah El-Deen Street, East Jerusalem 97300

Tel: 0599449559, Fax: 022985855, Emali.yasmeen@mak-int.ps

4. The key requirements of ISO 14001

and how they relate to one another.

5. How to determine environmental

aspects and impacts.

6. The importance and relevance of

environmental legislation

Practical Implementation of EMS

1. The value of an effective EMS and its

contribution to your business

2. The background and development of

ISO 14001 and EMAS

3. The purpose, intent and key

requirements of ISO 14001

4. How to develop an environmental

policy

5. How to determine environmental

aspects and impacts

6. The importance and relevance of

environmental legislation

7. How to implement an EMS

2 days 350 USD May

M.A.K International

Training and Certification Services

Celebrating your Success

Postal Address: P.O. Box 67800, Salah El-Deen Street, East Jerusalem 97300

Tel: 0599449559, Fax: 022985855, Emali.yasmeen@mak-int.ps

Food Safety Room

Level III award in food safety supervision

Candidates should understand the

terminology in respect

to supervising food safety procedures and be

able to:

1. Define the terms food hygiene, food

poisoning, food-borne disease, food-

borne illness, food allergy,

contamination, hazard analysis, food

safety management procedures and

HACCP.

2. Define the role of a supervisor in

controlling food safety, identifying

food safety hazards and

understanding the methods by which

controls are communicated to others

in the workplace.

3. Contrast the financial, human and

legal consequences for a business that

manages food safety successfully and

3 days

350 USD March

M.A.K International

Training and Certification Services

Celebrating your Success

Postal Address: P.O. Box 67800, Salah El-Deen Street, East Jerusalem 97300

Tel: 0599449559, Fax: 022985855, Emali.yasmeen@mak-int.ps

one that manages it poorly.

4. Describe recent trends in reported

outbreaks of food-borne illness and

the foods most commonly involved.

5. Understand the definition of high-risk

foods with examples.

6. List the groups of people who are

most at risk from food-borne illness.

Level III award in HACCP

A. Be familiar with the stages and

common terms involved in HACCP

B. Be able to :

1. Undertake a HACCP study

and develop a HACCP plan

2. Implement a HACCP plan

and verify its effectiveness

3. Evaluate the HACCP plans

of other food business “ e.g.

food supplier

4. Build up CCPs on their

factory

C. Understand the ways in which

HACCP and Quality Management

systems such as ISO9000 can be used

to complement each other

2 days

350 USD April

ISO 22000 appreciation course 1. The importance and benefits of food

safety ,GMP, Codex, HACCP 2 day 350 USD May

M.A.K International

Training and Certification Services

Celebrating your Success

Postal Address: P.O. Box 67800, Salah El-Deen Street, East Jerusalem 97300

Tel: 0599449559, Fax: 022985855, Emali.yasmeen@mak-int.ps

2. Food chain

3. Communication within the food

chain (Internal & External)

4. Defining Food Safety & Food Safety

Systems Evolution

5. Management systems (ISO 9001,

HACCP and ISO 22000)

6. Structures of Food Safety

Management Systems

7. Relationship of ISO 22000 to

HACCP & ISO 9001:2008

8. Food safety management system

benefits

9. ISO 22000 clauses and its

understanding

Internal HACCP auditor course

1. Describe what HACCP is and

how verification requirements are

met

2. Identify how process flow charts,

HACCP tables and procedures

are used within a HACCP based

food safety system

3. Plan, conduct and report a

HACCP audit

4. Determine appropriate corrective

action in response to HACCP

audit findings

5. Understand principles of audit

scheduling and select appropriate

audit techniques

2 days 350

USD

July

M.A.K International

Training and Certification Services

Celebrating your Success

Postal Address: P.O. Box 67800, Salah El-Deen Street, East Jerusalem 97300

Tel: 0599449559, Fax: 022985855, Emali.yasmeen@mak-int.ps

FSSC-PAS220 appreciation course

1. Introduction on FSSC22000

Management scheme

2. What is PAS 220 standard and its

benefits

3. FSSC requirements

4. PAS 220 Requirements

5. Relation between FSSC 22000

and ISO 22000

2 days 350 USD May

Social Accountability

Social Accountability awareness course

1. What is Social Accountability

SA8000 standard

2. Benefits of applying SA8000

system

3. SA8000 requirement

4. SA8000 and its relation with

palestinian labor law

5. Comparison of SA8000 and

Ethical Trade

6. What is SAAS and SAI

2 days 300 USD June

M.A.K International

Training and Certification Services

Celebrating your Success

Postal Address: P.O. Box 67800, Salah El-Deen Street, East Jerusalem 97300

Tel: 0599449559, Fax: 022985855, Emali.yasmeen@mak-int.ps

Occupational Health and Safety room

Occupactional health and safety general

requirements

1. Introduction to Health and safety

2. Principles of prevention and safety

maintenance

3. Legal requirements for health and

safety

4. Roles and responsibilities for safety

5. work environment, workplace and

welfare requirements, safe walking

and working surfaces

6. Occupational accidents, incidents and

occupational diseases

7. Classification of hazards and related

risks

8. Safe products, safe tools and

equipments

9. General mechanical safety and

machine guarding

10. Safety in manual handling

11. Logistic safety (Driver safety, safety of

3 days

500 US July

M.A.K International

Training and Certification Services

Celebrating your Success

Postal Address: P.O. Box 67800, Salah El-Deen Street, East Jerusalem 97300

Tel: 0599449559, Fax: 022985855, Emali.yasmeen@mak-int.ps

vehicles, handling equipments and

safe transportation

12. Hoisting safety

13. Compressed vessels

14. Safety of fixed and portable ladders

and scaffolds and platforms

15. Electrical safety

16. Handling and storage of hazardous

materials

17. Physical safety

18. Fire and explosion safety

19. Hot works, confined spaces in the

maintenance and construction

20. Personal protective Equipments

Emergency and safety management

Occupational Health and safety risk

assessment

1. Short introduction to Health and safety and principles of

prevention and safety maintenance

2. Legal requirements for health

and safety

3. Safety requirements for work

environment 4. Occupational accidents,

incidents and occupational diseases and near misses

5. Classification of hazards and related risks

6. Safe of working equipments and machines, vehicles, handling equipments

7. Electrical and fire safety

3 days

500

USD

July

M.A.K International

Training and Certification Services

Celebrating your Success

Postal Address: P.O. Box 67800, Salah El-Deen Street, East Jerusalem 97300

Tel: 0599449559, Fax: 022985855, Emali.yasmeen@mak-int.ps

8. Handling and storage of hazardous materials

9. Safety in the maintenance and construction and other non-routine operations

10. Personal protective Equipments 11. Emergency management

12. Methodologies for the risk assessment, qualitative and quantitative risk assessments, defining controls, documentation of results

Soft skills Room

Customer Service and customer satisfaction

1. Defining Customer Value,

Loyalty, and Satisfaction

2. Delivering Customer Value &

2 days coure

350 USD April ,

Septembe

r

M.A.K International

Training and Certification Services

Celebrating your Success

Postal Address: P.O. Box 67800, Salah El-Deen Street, East Jerusalem 97300

Tel: 0599449559, Fax: 022985855, Emali.yasmeen@mak-int.ps

Satisfaction

3. Providing World-Class Customer

Service

4. Attracting & Retaining

Customers

5. Measuring Customer

Satisfaction

6. Design and Analyse Surveys

and Use Results to Improve

Satisfaction

7. Develop an action Plan to Take

Back to Your Organisation