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NORTHWEST SAMAR STATE UNIVERSITY
CITIZEN’S CHARTER
2019 (1st Edition)
ISO 9001:2015 Certified
Republic of the Philippines Northwest Samar State University Rueda St., Calbayog City 6710 Website: http//www.nwssu.edu.ph Email: [email protected] Telefax: (055) 2093657
1
AGENCY PROFILE
Mandate:
[
Vision:
Mission:
Quality Policy:
Core Values:
Service Pledge:
A provider of relevant and quality education to a society where citizens are competent, skills, dignified and community-oriented. An academic institution providing technological, research and extension programs to form principled men and women of competencies and skills responsive to local and global development needs.
Northwest Samar State University commits to provide outcomes-based education, research, extension and production through continual improvement of all its programs, thereby producing world-class professionals.
R – resilience I – integrity S – service E - excellence
The University shall primarily provide advanced education, higher technological, professional instruction and training in trade, fishery, agriculture, science, education, commerce, engineering, forestry, nautical courses and other related fields. It shall also undertake research and extension services, and provide, progressive leadership in its areas of specialization (RA 9719).
Northwest Samar State University commits to:
N - naturally provides service with integrity, honesty, respect and fairness to students, co-employees and other internal and external clientele and stakeholders of the University. w - work on continually improving the quality of education, research, extension and support services. S – strongly adhere to the code of conduct and ethical standards of public servants and embody the university core values. S – strive to perform respective duties and functions with best effort forward. U – use the university facilities, equipment and other resources economically, efficiently and effectively.
ISO 9001:2015 Certified
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2
LIST OF SERVICES
Page Number
NwSSU, MAIN CAMPUS Office of the University President Requests for Documentary Requirements
6 7
Office of the Vice President for Academic Affairs 9 College Dean’s Office Admitting First Year Applicant Admitting Transferees Adding, Dropping, Charging and withdrawal of Course/Subject Shifting of Program Registration Completion of Grades Conferment of Degrees
10 10 11 12 13 14 15 15
Office of the Student Affairs and Services Processing of CHED Scholarship Applications Students Insurance Accident Claim Release and Validation of the School ID
16 16 17 20
Office of the Guidance and Testing Center Issuance of Certificate of Good Moral Character(CGMC) Testing Services Counseling Services Individual Analysis Services Information Services a. Institutional Orientation Program b. Pre-employment Orientation Seminar c. NwSSU Career Guidance Campaign
21 21 22 24 25 26 26 27 28
Medical and Dental Clinic Dental Services Medical Services Issuance of Medical Certificate Medical/ Dental Referrals
29 29 30 31 32
Library Issuance of Library Card Borrowing of Books for home use Borrowing of Books for Photocopy outside the Library premises Return Books borrowed for home use Returning Books borrowed for Photocopy Securing referrals of student, faculty and staff who will do research in other institutions Assistance to library Uses in Online Searching using computers
35 35 35 37 38 39 41
42
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Registrar Admission Services Registration Services a. Incoming Freshmen (undergraduate and Graduate) b. Transferees c. Shiftee d. Returnee e. Continuing f. Adding/ dropping /charging withdrawal load Filing for the releasing credential/ documents a. Official transcript of records (Original/re-issuance) b. Honorable dismissal c. Diploma d. Certifications e. Form 137 Completion of Incomplete Grades (INCs) Authentication Certification, Authentication, and Verification (CAV)
44 44 46 47 49 51 52 54 55 55 55 56 58 59 61 62 63 65
Vice President for Research and Extension 67 Research Services Research Proposal Processing Research Monitoring Services Research Utilization Services
68 68 70 72
Extension Services Extension Proposal Processing Extension Monitoring and Evaluation Services Extension Utilization Services
76 76 78 80
Office of the Internationalization Affairs Processing of International Travels for Trainings, Seminars and Conferences of Faculty and Employees Student Exchange Services Faculty Exchange Services
83 83
84 86
University Disaster and Reduction Management Office University DRRM vulnerability reduction activities
88 88
Office of the Vice President for Administrative Off icer 90 Supply and Property Management Office Receipt of Procured Goods Releasing of Common Supplies and Equipment Conduct of Physical Count of Inventory
91 91 92 93
Procurement Office Requisition of Civil Works, Goods/ Services and Consulting
95 95
Accounting Office Payroll Processing Disbursement
97 97 98
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Cashier Payments/ Issuance of Official Receipt Releasing of Check/Cash Releasing of Mid-Term Exam Admission Slip Signing of Student Clearance
99 99
100 101 102
NwSSU, SAN JORGE CAMPUS 103 Campus Dean’s Office Admitting First Year Applicant Admitting Transferees Adding, Dropping, Charging and withdrawal of Course/Subject Shifting of Program Registration Completion of Grades Conferment of Degrees
104 104 105 106 107 108 109 109
Office Student Affairs Services Processing of Scholarship Application Validation of student Identification Cards Issuance of Clearance Form Student Accident Issuance Claim
111 111 111 112 113
Guidance Office Information Services (Institutional Orientation Program) Information service (Pre-employment Orientation Program) Information Services (Career Guidance Orientation) Testing Services
114 114 114 115 116
Campus Clinic Health service (Medical and Dental) Medical and Dental Referrals
118 118 119
Library Issuance of Library Card Circulation Services Photocopying / borrowing Library Materials Returning Library Materials Reserved Section Learning Space
120 120 120 121 122 122 123
Office of the Campus Registrar Registration Services a. Incoming Freshmen (Undergraduate) b. Transferees c. Shiftee d. Returnee e. Continuing f. Adding/dropping/charging/withdrawal of load Filing for the release Credentials/documents a. Official Transcript of records (Original/Re-issuance) b. Honorable Dismissal c. Diploma
124 124 124 125 127 128 130 131 132 132 134 136
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d. Certifications e. Form 137 Completion of Incomplete Grades (INCs) Authentication Certification, Authentication, and Verification (CAV)
137 139 140 142 143
Supply Office Receipt of Procured Goods Releasing of Common Supplies and Equipment Conduct of Physical Count of Inventory
145 145 146 147
Accounting Office Payroll Processing Disbursement
149 149 150
Cashier’s Office Payments/ Issuance of Official Receipt Releasing of Check/Cash Releasing of Mid-Term Exam Admission Slip Signing of Student Clearance
151 151 152 153 154
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Office of the University President
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1. Requests for Documentary Requirements
This serves as guidelines for requesting approval of proposals, FOI requests,
issuance of office orders, special orders and other documentary issuances. Office or Division: Office of the University President Classification: Simple, Complex, or Highly Technical Type of Transaction: Government-to-Citizens (G2C), Government-to-
Businesses (G2B), Government-to-Government (G2G) Who may avail: All Units
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Letter-request with complete details, including contact details, sent by mail, or email, or hand delivered
Office of the personnel concerned
HOW TO AVAIL OF THE SERVICE
No. CLIENT
STEPS AGENCY ACTIONS FEES TO
BE PAID PROCESSING
TIME PERSON
RESPONSIBLE 1. Submit
letter-request with complete details, including contact details, sent by mail, or email, or hand delivered
1.1 Receives and logs request manually; and Records In-Charge scans/file document in the repository
None 5 minutes Office Clerk,
Records Officer
1.2 Performs staffwork before the President acts on the request
None 30 minutes
Executive Assistant /
Private Secretary
1.3 Prepares action document/s (letter, endorsement, etc)
None 1 hour
Executive Assistant /
Private Secretary
1.4 Forwards to the president for appropriate action
None 1-4 hours
Office Clerk / Executive Assistant /
Private Secretary
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1.5 Logs request manually; and Records In-Charge scans/file document in the repository before the release of request
None 20 minutes Office Clerk
1.6 Conveys the action of the President to the clients, if contact details are provided
None 5 minutes
Office Clerk / Executive Assistant /
Private Secretary
End of Transaction
ISO 9001:2015 Certified
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9
Office of the Vice President for Academic Affairs
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College Dean’s Office 1. Admitting First Year Applicants Office or Division: College Dean’s Office Classification: Complex Type of Transaction: Government-to-Citizens (G2C) Who may avail: First Year Applicants
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Entrance Examination Result Slip (1 copy)
Guidance and Testing Office
HOW TO AVAIL OF THE SERVICE
No. CLIENT STEPS AGENCY
ACTIONS FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1. Presents the Entrance Examination Result Slip
1.1 Receives the entrance examination result slip. 1.2 Conducts the interview if IQ score passed the requirement of the program.
None 15 Minutes Enrolling Personnel
2. Takes the Proficiency, Achievement, or Aptitude test depending on the requirement of the program applied for.
2.1 Compute and rank the performance of the applicants based on the admission criteria. 2.2 Inform the students who qualified for the program to proceed to the Registrar’s Office for the Enrolment/ Registration procedure.
None 3 Days Enrolling Personnel
End of Transaction
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2. Admitting Transferees Office or Division: College Dean’s Office Classification: Complex Type of Transaction: Government-to-Citizens (G2C) Who may avail: Transferees
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Entrance Examination Result Slip (1 copy) Evaluation of academic records and computation of GWA (1 copy)
Guidance and Testing Office Office of the University Registrar
HOW TO AVAIL OF THE SERVICE
No. CLIENT STEPS AGENCY
ACTIONS FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1. Presents the Entrance Examination Result Slip, Evaluation of Academic Records, and computation of GWA.
1.1 Receives the entrance examination result slip, evaluation of academic records, and computation of GWA. 1.2 Conducts the interview if IQ score passed the requirement of the program.
None 15 Minutes Enrolling Personnel
2. Takes the Proficiency, Achievement, or Aptitude test depending on the requirement of the program applied for.
2.1 Compute and rank the performance of the transferees based on the admission criteria. 2.2 Inform the students who qualified for the program to proceed to the Registrar’s Office for the Enrolment/
None 3 Days Enrolling Personnel
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Registration procedure.
End of Transaction 3. Adding, Dropping, Changing, and Withdrawal of Co urse/Subject Office or Division: College Dean’s Office Classification: Simple Type of Transaction: Government-to-Citizens (G2C) Who may avail: Undergraduate and graduate students
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Change Load Form (1 copy)
Office of the University Registrar
HOW TO AVAIL OF THE SERVICE
No. CLIENT STEPS AGENCY
ACTIONS FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1. Presents the Change Load Form duly signed by the requesting applicant and cashier.
1.1 Receives the Change Load Form. 1.2 Approves the Change Load Form by affixing the Dean’s signature. 1.3 Inform the requesting applicant to proceed to the Office of the University Registrar to add, change, drop, or withdraw course/subject.
None 5 Minutes College Dean
End of Transaction
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4. Shifting of Program Office or Division: College Dean’s Office Classification: Simple Type of Transaction: Government-to-Citizens (G2C) Who may avail: Undergraduate and graduate students
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Shifter’s Application Form (1 copy)
Office of the University Registrar
HOW TO AVAIL OF THE SERVICE
No. CLIENT STEPS AGENCY
ACTIONS FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1. Presents the Shifter’s Application Form approved by the Program Chair and Dean from the previous program.
Approves the Shifter’s Application Form by affixing the signature of the Program Chair of the applied program.
None 5 Minutes Program Chair
2. Presents the Shifter’s Application Form approved by the Program Chair of the applied program.
2.1 Approves the Shifter’s Application Form by affixing the Dean’s signature. 2.2 Inform the student to proceed to the Office of the University Registrar to shift program.
None 5 Minutes College Dean
End of Transaction
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5. Registration Office or Division: College Dean’s Office Classification: Simple Type of Transaction: Government-to-Citizens (G2C) Who may avail: Undergraduate and graduate students
CHECKLIST OF REQUIREMENTS WHERE TO SECURE Student’s Clearance
College Dean’s Office
HOW TO AVAIL OF THE SERVICE
No. CLIENT STEPS AGENCY
ACTIONS FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1. Presents the duly signed Student’s Clearance.
1.1 Evaluate the subjects to be enrolled by the student and approve the Subject Confirmation/ Assessment Slip.
None 10 Minutes Program Chair
2. Presents the Subject Confirmation/ Assessment Slip approved by the program chair.
2.1 Approves the Subject Confirmation/ Assessment Slip by affixing the Dean’s signature. 2.2 Issue the Subject Confirmation/Assessment Slip. 2.3 Inform the student to proceed to the Office of the University Registrar for the rest of registration/ enrolment steps.
None 5 Minutes College Dean
End of Transaction
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6. Completion of Grades Office or Division: College Dean’s Office Classification: Simple Type of Transaction: Government-to-Citizens (G2C) Who may avail: Undergraduate and graduate students
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Completion Form (1 copy)
Office of the University Registrar
HOW TO AVAIL OF THE SERVICE
No. CLIENT STEPS AGENCY
ACTIONS FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1. Presents the Completion Form approved by the concern instructor/professor.
1.1 Approves the Completion Form by affixing the signature of the College Dean. 1.2 Inform the student to proceed to the Office of the University Registrar for the rest of the grade completion steps.
None 5 Minutes College Dean
End of Transaction 7. Conferment of Degrees Office or Division: College Dean’s Office Classification: Simple Type of Transaction: Government-to-Citizens (G2C) Who may avail: Graduating students
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Application Form for Graduation (1 copy)
Office of the University Registrar
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HOW TO AVAIL OF THE SERVICE No. CLIENT STEPS AGENCY
ACTIONS FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1. Presents the Application Form for Graduation duly signed by the requesting applicant.
1.1 Approves the Application Form for Graduation by affixing the signature of the College Dean. 1.2 Inform the applicant to proceed to the Office of the University Registrar for the rest of the degree conferment steps.
None 5 Minutes College Dean
End of Transaction
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Office of the Student Affairs and Services 1. Processing of CHED Scholarship Applications Office or Division: Student Affairs and Services (SAS) Classification: Highly Technical Type of Transaction: Government-to-Citizens (G2C Who may avail: All undergraduate and graduate students
CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. CHED Scholarship Application form 2. Certified True Copy of Birth
Certificate (PSA/NSO) 3. Academic Requirements:
Any of the Following a) Certificate of Grades b) From 138 (Card)
4. Income Requirements Any of the Following a) Latest ITR of parents or Guardian
if employed b) Certificate of Tax Exemption c) Certificate of Indigence from their
Barangay d) Certificate/case study
4. Brown Envelop
1. SAS Office 2. PSA Office 3. a. Registrar’s Office
b. Applicants respective school 4. a. BIR b. BIR
c. Applicant’s respective Barangay
d. DSWD/CSWD
HOW TO AVAIL OF THE SERVICE
No. CLIENT STEPS AGENCY ACTIONS
FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1. Inquires the available scholarships and the requirements
1. Informs client the available scholarship and the requirements needed
None 1 minute SAS Secretary
2. If qualified, fills out the scholarship form and submit the
2. Receives the filled out forms and requirements
None 2 minutes SAS Secretary SAS Director
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identified requirements
End of Transaction
2. Students Insurance Accident Claim Office or Division: Student Affairs and Services (SAS) Classification: Highly Technical Type of Transaction: Government-to-Citizens (G2C) Who may avail: All undergraduate and graduate students
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. For Physical Injury 1.1 Filled Up Claim Form 1.2 Police Report/Affidavit of
Accident 1.3 Official Receipt (Physician’s
Fee, Medicine, etc.) 1.4 Hospital itemized Receipts or
Charge Slip. 1.5 Attending Physician’s
Prescription 1.6 Medical Certificate (optional) 1.7 Pictures (if dis/membered) 1.8 COR
1.1 SAS Office 1.2 Police Station 1.3 -1.6 Hospital 1.7 Police station/family
members 1.8 Registrar’s Office
2. For Sickness or Illness 2.1 Filled Up Claim Form 2.2 Hospital Statement of
Accounts with room and board charges
2.3 Admitting History 2.4 Discharge Summary 2.5 Medical Certificate 2.6 Hospital itemized Receipts or
Charge Slip. 2.7 Official Receipt (Physician’s
Fee, Medicine, etc.) 2.8 Attending Physician’s
Prescription 2.9 COR
a. SAS Office b. - 2.8 Hospital
2.8 Registrar’s Office 2.9 Registrar’s Office
3. Death 3.1 Filled Up Claim Form 3.2 Police Report/Affidavit of
Accident
3.1 SAS Office 3.2 Police Station 3.3 PSA Office 3.4 PSA Office
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3.3 NSO Authenticated Death Certificate
3.4 NSO Authenticated Birth Certificate
3.5 Post Mortem Report 3.6 Proof of relationship of
claimant with the insured 3.7 Medical Expenses incurred
(official receipt) 3.8 Medical Certificate 3.9 COR
3.5 Police Station 3.6 Family Members 3.7 Hospital 3.8 Hospital 3.9 Registrar’s Office
HOW TO AVAIL OF THE SERVICE
No. CLIENT STEPS AGENCY
ACTIONS FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1. Present COR and request for the Claim Form and checklist of the required documents
1. Verifies if student is officially enrolled and release the forms and checklist
None 2 minutes SAS Secretary
2. Student submit the accomplished form and submit the required documents
2. Receives the forms and verifies as to the correctness of the documents and information
10 min. SAS Director
2. Wait for the updates from the Insurance Agency on the processing of claims
3. Submit the claim form and supporting documents to the insurance agency
None Depends on the processing
time of the insurance agency
SAS Secretary SAS Director
End of Transaction
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3. Release and Validation of the School ID Office or Division: Student Affairs and Services Classification: Simple Type of Transaction: Government-to-Citizens (G2C Who may avail: All undergraduate and graduate students
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. COR 1. Registrar’s Office
HOW TO AVAIL OF THE SERVICE
No. CLIENT STEPS AGENCY ACTIONS
FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1. Present COR 1. Verifies if student is officially enrolled and Validate the ID
None 2 minutes SAS Secretary
2. Receives the Validated School ID
2. Release the validated School ID
1 min. SAS Secretary
End of Transaction
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Guidance and Testing Center
A. Issuance of Certificate of Good Moral Character (CGMC)
Office/Division: Office of the Guidance and Testing Center Classification: Highly Technical Type of Transaction:
Government-to-Citizens (G2C)
Who may avail: Students, Alumni, Parents/Guardian
CHECKLIST OF REQUIREMENTS WHERE TO SECURE Official Receipt (Cert. of Good Moral Character & Documentary Stamp)
Cashier’s Office (NwSSU)
HOW TO AVAIL OF THE SERVICE
CLIENT STEPS AGENCY ACTIONS
FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1 Present Official Receipt to the Office of the Guidance and Testing Center
Verifies the cumulative records/anecdotal of the requesting client
NONE
5 mins.
Guidance Staff
2 Identifies/Write the following at the back of receipt: Full Name Course School Year last attended/Graduated Complete address (Permanent Residence) Purpose (Optional)
Encodes the information given by the client and print the certificate NONE
4 mins.
Guidance Staff
3 Claims the Certificate of Good Moral Character and registers at the services’ logbook of the office.
Issues Certificate of Good Moral Character
NONE 1 min. Guidance Staff
End of Transaction
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2. Testing Services
Office/Division: Office of the Guidance and Testing Center Classification: Highly Technical Type of Transaction:
Government-to-Citizens (G2C), Government-to-Businesses (G2B) and Government-to-Government (G2G)
Who may avail: Enrollees for College and Graduate School, Applicants for teaching and non-teaching positions of NwSSU, Applicants of LGU, CSWDO, DSWD, RTC, CFI, etc.
CHECKLIST OF REQUIREMENTS WHERE TO SECURE A. Entrance Test for College a. Candidates for Senior High School Graduation of the Current School Year •Certification from the Principal •1pc. 2x2 colored I.D. picture white background •School ID card b. Senior High School Graduate •Form 137 or 138 (photocopy) or any record or its equivalent •Transcript of Records (for transferee) •Honorable Dismissal •Certificate of Good Moral Character •Certificate of live birth NSO Authenticated (Photocopy) •4 copies of recent 2x2 colored I.D. picture white background •1 pc. Long brown envelope B. Enrollees for Graduate School •Transcript of Records of Bachelor’s Degree (photocopy) or any record of its equivalent •Certificate of Good Moral Character (photocopy) •Honorable Dismissal (photocopy) •Endorsement Form from the Dean for IQ Test •4 copies of recent 2x2 colored I.D. picture white background •Official Receipt – Testing Fee
School where you last attended/graduated School where you last attended/graduated School where you last attended/graduated Cashier’s Office (NwSSU)
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C. Applicants for Teaching and Non-Teaching Positions of NwSSU •Request letter from the Office of Human Resource and Management D. Applicants for employment of LGU, CSWDO, DSWD, RTC, etc. •Request letter from the HRMO or authorized personnel of the agency/office. •Official Receipt – Testing Fee
HRM Office (NwSSU) HRM Office/agency where you are applying Cashier’s Office (NwSSU)
HOW TO AVAIL OF THE SERVICE
CLIENT STEPS AGENCY ACTIONS
FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1 Ask and accomplishes the Application Form (student’s information sheet)
Releases and instruct the applicants regarding the Application Form.
NONE
4 mins.
Guidance Staff
2 Presents the required documents asked beforehand together with the filled-up application form for evaluation and validation.
Verifies and Validates the documents presented.
NONE
4 mins.
Guidance Staff
3 Pays at cashier’s office the testing fee and presents the receipt to the Guidance Office.
Receives the receipt of payment and schedules his/her Testing and examination.
NONE
2 mins.
Guidance Staff
4. Prepares and takes the examination on the schedule date and time.
Administers the examination
NONE
45 mins. – 1 hr.
Psychometrician
Guidance Counselor
5 Ask for the availability of the result and registers at the services’ logbook of the office.
Informs when the result is available. NONE
1 min.
Psychometrician
Guidance Counselor
End of Transaction
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3. Counseling Services
Office/Division: Office of the Guidance and Testing Center Classification: Highly Technical Type of Transaction:
Government-to-Citizens (G2C)
Who may avail: Students (undergraduate and graduate)
CHECKLIST OF REQUIREMENTS WHERE TO SECURE Student I.D./COR/Call Slip
MIS/Registrar/Guidance Center
HOW TO AVAIL OF THE SERVICE
CLIENT STEPS AGENCY ACTIONS
FEES TO BE
PAID
PROCESSING TIME
PERSON RESPONSIBLE
1 Walk-in client may have to see the College Guidance Coordinator of the college he/she is enrolled.
Attend and records the concern/s of the student by accomplishing the appointment Guidance Forms (GC Form 1, Form 2, and Form 3)
NONE
5 mins.
Guidance advocates of
every colleges.
2 Asks and submits himself/herself for counseling/advising
Conducts the counseling/advising session and issues referral slip if needed
NONE
30 mins. – 1 hour
Guidance Counselor
For students (with referral slip) presents the referral slip to the office/person identified therein.
Receives the referral slip and coordinates with the guidance counselor for appropriate action.
NONE
1 min.
Guidance Counselor
3 Registers at the services’ logbook of the office.
Attend and records the concern/s of the student by accomplishing the appointment Guidance Forms (GC Form 1, Form 2, and Form 3)
NONE
1 min.
Guidance Counselor
End of Transaction
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4. Individual Analysis Services
Office/Division: Office of the Guidance and Testing Center Classification: Simple Type of Transaction:
Government-to-Citizens (G2C)
Who may avail: Students, Parents, Guidance Advocate/Counselor and Faculty
CHECKLIST OF REQUIREMENTS WHERE TO SECURE Cumulative Records form or Request Letter from the client concerned
Guidance and Testing Center
HOW TO AVAIL OF THE SERVICE
CLIENT STEPS AGENCY ACTIONS
FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1 Inform the Guidance Staff regarding his/her purpose of the visit or presents the request letter for the service (if there is)
Interview and verifies the reasons, intention and credibility of the request and the requesting client. Issues Cumulative Record Form to the student and instructs him/her on how to fill out the form. Or look for his/her Cumulative Record (in case it is available.)
NONE
5 mins.
Guidance Staff/Counselor
2 Fills out the Cumulative Record form (in case there’s none) or ask an advice, analysis and interpretation of the data found therein.
Supervise the student in filling out of the form or provides analysis and interpretation of the beneficiary’s data found in the
NONE
30 mins.
Guidance Staff/Counselor
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cumulative Record
3 Submit the accomplished form to the Guidance Counselor
Receives and keeps the Cumulative Record for future use/needs.
NONE
1 min
Guidance counselor
4 Sign-in the service’s logbook
NONE 1 min. Guidance Staff
End of Transaction
5. Information Services
a) Institutional Orientation Program
Office/Division: Office of the Guidance and Testing Center Classification: Simple Type of Transaction:
Government-to-Citizens (G2C)
Who may avail: In-coming First Year students and their parents or guardian
CHECKLIST OF REQUIREMENTS WHERE TO SECURE Certificate of Registration
Registrar’s Office
HOW TO AVAIL OF THE SERVICE
CLIENT STEPS AGENCY ACTIONS
FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1 Check and attend on the schedule of the orientation program from the school calendar of activities
Notify all the college deans for the fix schedule of the orientation program
NONE 5 min. Guidance Staff
2 Register at the registration sheet
Facilitates their (students and parents) seats for orientation.
NONE 1 min.
Guidance Staff
3 Listens and participates in the orientation program.
Conduct the orientation NONE 4 hours Guidance Staff
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4 Receives the Certificate of Attendance
Gives the Certificate of Attendance.
NONE 1 min. Guidance Staff
End of Transaction
b) Pre-Employment Orientation Seminar Office/Division: Office of the Guidance and Testing Center Classification: Simple Type of Transaction:
Government-to-Citizens (G2C)
Who may avail: All graduating college students
CHECKLIST OF REQUIREMENTS WHERE TO SECURE Certificate of Registration
Registrar’s Office
HOW TO AVAIL OF THE SERVICE
CLIENT STEPS AGENCY ACTIONS
FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1 Presents COR and I.D.
Verifies the COR and I.D. NONE 15 seconds –
1 min. Guidance Staff
2 Register at the registration sheet
Assists his/he to a seat NONE 5 seconds Guidance Staff
3 Listen and participate in the orientation activities
Conduct the orientation NONE 1 day Guidance Staff
4 Receives the Certificate of participation
Give the Certificate of participation
NONE 1 min Guidance Staff
End of Transaction
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c) NwSSU Career Guidance Campaign Office/Division: Office of the Guidance and Testing Center Classification: Simple Type of Transaction:
Government-to-Citizens (G2C)
Who may avail: Graduating Senior High School students from different schools
CHECKLIST OF REQUIREMENTS WHERE TO SECURE Letter of Request/Invitation
Head of School
HOW TO AVAIL OF THE SERVICE
CLIENT STEPS AGENCY ACTIONS
FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1 Presents I.D. or any of its equivalent at the registration table.
Verifies the I.D. or coordinates with the concerned personnel of the school regarding the identity of the client.
NONE
30 seconds – 1 min.
Guidance Staff
2 Register at the registration sheet
Conduct the campaign and distribute information tools (flyer, etc.)
NONE
4 hours
Guidance Staff
3 Listen and participate in the Career Campaign activities
NONE
1 hour
Guidance Staff
End of Transaction
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Medical and Dental Clinic
1. Dental Services
Schedule of Availability of Services: Monday & Friday 8:00 AM – 12:00 NN, 1:00 PM – 5:00 PM Tuesday, Wednesday & Thursday
8:00 AM – 12:00 NN, 1:00 PM – 4:00 PM Saturday 9:00 AM – 12:00 NN
Office or Division: Medical and Dental Clinic Classification: Simple Type of Transaction: Government-to-Citizens (G2C) Who May Avail: Enrolled Students (Undergraduate & Post Graduate),
Employees, & Dependents
CHECKLIST REQUIREMENTS WHERE TO SECURE 1. Validated Identification Card 2. Certificate of Registration 3. Complete Uniform (Except
Friday)
Student Affairs & Service Registrar
HOW TO AVAIL THE SERVICE
No. Clients Steps Agency Actions Fees to be Paid
Processing Time
Person Responsible
1 Present Validated ID & COR. Sign in the log book & fill up form for new patient
Return the ID & COR to the patient. Let the patient fill up the dental form for new patient. Get patient record at the record section for old students
None
3 minutes
Clinic J.O Assistant
2 Assessment of Patient Blood Pressure taking & pulse rate. Assess patient complaint. Refer patient to the dentist.
None
3 minutes
University Nurse &
J.O Nurse
3 Proceed to the dental office and present the accomplished dental form
Conduct oral examination and explain or advise patient what
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treatment is appropriate. Perform any of the following treatment as needed • Consultation • Tooth Extraction • Oral Prophylaxis • Temporary
Filling • Gum Treatment • Chair-side Oral
Health Care • Prescription of
medicines & instruction if necessary
None
10 minutes 20 minutes 25 minutes 25 minutes 15 minutes 10 minutes 3 minutes
University Dentist
4 Proceed to receiving area and wait for the prescribed medicine
Dispensing of medicines & instruction
None 3 minutes University Nurse &
J.O Nurse END OF TRANSACTION
2. Medical Services
Schedule of Availability of Services: UNIVERSITY NURSE Monday & Friday
8:00 AM – 12:00 NN, 1:00 PM – 5:00 PM Tuesday, Wednesday & Thursday
9:00 AM – 12:00 NN, 1:00 PM – 5:00 PM Saturday 11:00 AM – 3:00 PM UNIVERSITY PART-TIME PHYSICIAN Monday – Friday 3:00 PM – 5:00 PM
Office or Division: Medical and Dental Clinic Classification: Simple Type of Transaction: Government-to-Citizens (G2C) & Government-to
Government (G2G) Who May Avail: Enrolled Students (Undergraduate & Post Graduate),
Employees, & Dependents
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CHECKLIST REQUIREMENTS WHERE TO SECURE 1. Validated Identification Card 2. Certificate of Registration 3. Complete Uniform (Except
Friday)
Student Affairs & Service Registrar
HOW TO AVAIL THE SERVICE
No. Clients Steps Agency Actions Fees to be Paid
Processing Time
Person Responsible
1 Present Validated ID & COR. Sign in the log book & fill up form for new patient
Return the ID & COR to the patient. Let the patient fill up the medical form for new patient. Get patient record at the record section for old students.
None
3 minutes
Clinic J.O Assistant
2 Assessment of Patient Take vital signs assessment of patient`s complaint or give first aid if necessary. Refer patient to the physician.
None
5 minutes
University Nurse &
J.O Nurse
3 Proceed to the consultation room and present the accomplished patient medical record.
Consultation and treatment is conducted; final diagnosis, prescription of medicines.
None
15 minutes
University part-time physician
4 Proceed to receiving area and wait for the prescribed medicines
Dispensing of medicines & instruction
None 3 minutes University Nurse &
J.O Nurse END OF TRANSACTION
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3. Issuance of Medical Certificate
Schedule of Availability of Services: UNIVERSITY NURSE Monday & Friday
8:00 AM – 12:00 NN, 1:00 PM – 5:00 PM Tuesday, Wednesday & Thursday
9:00 AM – 12:00 NN, 1:00 PM – 5:00 PM Saturday 11:00 AM – 3:00 PM UNIVERSITY PART-TIME PHYSICIAN Monday – Friday 3:00 PM – 5:00 PM
Office or Division: Medical and Dental Clinic Classification: Simple Type of Transaction: Government-to-Citizens (G2C) Who May Avail:
Enrolled Students (Undergraduate & Post Graduate), Employees & Employees Dependents
CHECKLIST REQUIREMENTS WHERE TO SECURE 4. Validated Identification Card 5. Certificate of Registration 6. Complete Uniform (Except
Friday)
Student Affairs & Service Registrar
HOW TO AVAIL THE SERVICE
No. Clients Steps Agency Actions Fees to be Paid
Processing Time
Person Responsible
1 Present Validated ID & COR, Receipt of payment & one (1) documentary stamp. Sign in the log book.
Return the ID & COR to the patient. Interview & filling up medical certificate form.
20.00 for medical certificate form
5 minutes
Clinic J.O Assistant
2 Assessment of Patient Take vital signs assessment of patient`s & inspection of laboratory results if completed.
None
5 minutes
University Nurse &
J.O Nurse
3 Proceed to the consultation room and
Physical examination.
15 minutes
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present the accomplished form & laboratory results.
Prescription of medicines if necessary.
None 3 minutes
University part-time physician
4 Proceed to receiving area & receive the duly accomplished medical certificate. Wait for the prescribed medicines if necessary.
Dispensing of medicines & instruction
None 3 minutes University Nurse &
J.O Nurse
END OF TRANSACTION
4. Medical/ Dental Referrals
Schedule of Availability of Services: UNIVERSITY NURSE Monday & Friday
8:00 AM – 12:00 NN, 1:00 PM – 5:00 PM Tuesday, Wednesday & Thursday
9:00 AM – 12:00 NN, 1:00 PM – 5:00 PM Saturday 11:00 AM – 3:00 PM UNIVERSITY PART-TIME PHYSICIAN Monday – Friday 3:00 PM – 5:00 PM UNIVERSITY DENTIST Monday & Friday
8:00 AM – 12:00 NN, 1:00 PM – 5:00 PM Tuesday, Wednesday & Thursday
8:00 AM – 12:00 NN, 1:00 PM – 4:00 PM Saturday 9:00 AM – 12:00 NN
Office or Division: Medical and Dental Clinic Classification: Simple Type of Transaction: Government-to-Citizens (G2C) & Government-to
Government (G2G) Who May Avail:
Enrolled Students (Undergraduate & Post Graduate), Employees & Employees Dependents
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CHECKLIST REQUIREMENTS WHERE TO SECURE 7. Validated Identification Card 8. Certificate of Registration 9. Complete Uniform (Except
Friday)
Student Affairs & Service Registrar
HOW TO AVAIL THE SERVICE
No. Clients Steps Agency Actions Fees to be Paid
Processing Time
Person Responsible
1 Present Validated ID & COR, Sign in the log book.
Return the ID & COR to the patient. Let the patient fill up the medical form for new patient. Get patient record at the record section for old students.
None
3 minutes
Clinic J.O Assistant
2 Assessment of Patient Take vital signs assessment of patient`s complaint or first aid if necessary. Fill up referral form.
None
10 minutes
University
Nurse, J.O Nurse, University part-time physician. University
Dentist
3 Received referral note Give instruction to the patient
None
3 minutes
End of Transaction
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Library 1. Issuance of Library Card Office or Division: Librar Classification: Simple Type of Transaction: Government-to-Citizens (G2C) Who may avail: All undergraduate and graduate students, Teaching and
non-teaching personnel
CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Certificate of Registration 2. 1x1 ID Picture (white background)
Registrar Student
HOW TO AVAIL OF THE SERVICE
No. CLIENT STEPS AGENCY
ACTIONS FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1. Present Certificate of Registration to the library staff and fill up library profile form.
Return the COR. Let the student fill up the library profile form
Free for
first issuance. If lost, pay Php 20.00
to the cashier
1 minute Library Staff
2. Present 1 x 1 ID Picture to the library staff and claim library card
Print and issue library card to the student
2 minutes Library Staff
End of Transaction 2. Borrowing of Books for Home Use Office or Division: Library Classification: Simple Type of Transaction: Government-to-Citizens (G2C) Who may avail: All undergraduate and graduate students, Teaching and
non-teaching personnel
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CHECKLIST OF REQUIREMENTS WHERE TO SECURE Library Card
University Library
HOW TO AVAIL OF THE SERVICE
No. CLIENT STEPS AGENCY
ACTIONS FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1. Swipe student ID at the front desk.
Accommodates the library users on RFID
None 30 seconds Library Staff
2. Check the Online Public Access Catalog for the availability of the resources needed to borrow, or ask the assistance of the library staff to locate resources needed
Assist client in locating information or materials thru the use of OPAC/card catalog or accompany the client to the location of the materials needed
None 2 minutes Library Staff
3. Ask permission to the staff to bring out the book for home use. Properly fill-up the book card.
Guide the borrower to write name, course & year on the book card and record book borrowed on record sheet.
None 1 minute Library Staff
4. Give the book card together with the Library card and the book/s
Get the signed book card for filing. Write the due date on the date slip. Give the book/s to the borrower.
None 30 seconds Library Staff
5. Present book/s borrowed to the library staff assigned at the exit
Check the book if it is properly borrowed. Allow borrower to go out of the library
None 30 seconds Library Staff
End of Transaction
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3. Borrowing Books for photocopy outside the librar y premises Office or Division: Library Classification: Simple Type of Transaction: Government-to-Citizens (G2C) Who may avail: All undergraduate and graduate students, Teaching and
non-teaching personnel
CHECKLIST OF REQUIREMENTS WHERE TO SECURE Library Card
University Library
HOW TO AVAIL OF THE SERVICE
No. CLIENT STEPS AGENCY
ACTIONS FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1. Swipe student ID at the front desk.
Assist library users on RFID swiping barcode
None 30 seconds Library Staff
2. Proceed to the Reserve Section and present the call number or title of the book to be photocopied
Check the presented call number or title to check the availability of the book, if the book is out for photocopy, inform the borrower to wait for the book, if the book is available, give a photocopy slip and the book card to the user
None 2 minutes Library Staff
3. Fill up the book card and photocopy slip. Give the book card and library card to the assigned
Checks if the book card and photocopy slip are properly filled-up. Give the book and photocopy slip
None 1 minute Library Staff
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library staff in the reserve section
4. Present the book and photocopy slip to the library staff assigned in the exit area. Write the name and course, title of the book and call number on the record book for photocopied books
Get the photocopy slip. Guide the borrower to write name, course & year, title of the book and call number on the record book for photocopied books. Allow the borrower to photocopy the book.
None 30 seconds Library Staff
5. Present book/s borrowed to the library staff and photocopy slip to the assigned staff at the exit
Check the book if it is properly borrowed. Allow borrower to go out of the library
None 30 seconds Library Staff
End of Transaction 4. Returning Books borrowed for Home Use Office or Division: Library Classification: Simple Type of Transaction: Government-to-Citizens (G2C) Who may avail: All undergraduate and graduate students, Teaching and
non-teaching personnel
CHECKLIST OF REQUIREMENTS WHERE TO SECURE Books borrowed
University Library
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HOW TO AVAIL OF THE SERVICE
No. CLIENT STEPS AGENCY
ACTIONS FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1. Present book/s borrowed to the library staff assigned at the entrance of the library. Provide name to the library staff
Get the book/s from the borrower. Ask the name of the borrower.
None 10 seconds Library Staff
2. Provide name to the library staff
Get the book card filed under the borrower’s name. Check the book with the book card if both have the same accession number. Give the Library Card to the borrower
None 1 minute Library Staff
3. Get the library card from the library staff
Return the book card in the book pocket of the book. Return the book/s to its proper location
None 20 seconds Library Staff
End of Transaction 5. Returning Books borrowed for Photocopy Office or Division: Library Classification: Simple Type of Transaction: Government-to-Citizens (G2C) Who may avail: All undergraduate and graduate students, Teaching and
non-teaching personnel
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CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Books borrowed
University Library
HOW TO AVAIL OF THE SERVICE
No. CLIENT STEPS AGENCY
ACTIONS FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1. Present book/s borrowed to the library staff assigned at the entrance of the library. Provide name to the library staff
Indicate in the photocopy slip the time the book was returned. Give photocopy slip to the borrower
None 10 seconds Library Staff
2. Get photocopy slip. Give the book and the photocopy slip to the library staff assigned at the reserve section
Get the book and the photocopy slip from the borrower. Get the book card of the book from the file. Give library card to the borrower
None 1 minute Library Staff
3. Get the library card from the library staff
Return the book card in the book pocket of the book. Return the book/s to its proper location
None 20 seconds Library Staff
End of Transaction
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6. Securing Referrals of Students/Faculty & Staff w ho will do research in other institutions Office or Division: Library Classification: Simple Type of Transaction: Government-to-Citizens (G2C) Who may avail: All undergraduate and graduate students, Teaching and
non-teaching personnel
CHECKLIST OF REQUIREMENTS WHERE TO SECURE Library Card
University Library
HOW TO AVAIL OF THE SERVICE
No. CLIENT STEPS AGENCY ACTIONS
FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1. Sign in the attendance log book. Present library card to the librarian
Ask validated library card
None 10 seconds Library Staff
2. Fill out the Request form
Prepare the referral letter in triplicate copies, one for the records control office, one for the student and one for file copy. Route the letter to the Records office for stamp of release.
None 3 minutes Librarian
3. Get the Referral letter
File copy None 10 seconds Library Staff
End of Transaction
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7. Assistance to Library Users in Online Searching Using Computers Office or Division: Library Classification: Simple Type of Transaction: Government-to-Citizens (G2C) Who may avail: All undergraduate and graduate students, Teaching and
non-teaching personnel
CHECKLIST OF REQUIREMENTS WHERE TO SECURE Validated Library ID
University Library
HOW TO AVAIL OF THE SERVICE
No. CLIENT STEPS AGENCY ACTIONS
FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1. Log in to logbook
Assign student with log computer number to be used
None 10 seconds Library Staff on duty
2. Save searched document
Scan USB disk and save the file
None 2 minutes Library Staff on duty
End of Transaction 8. Assistance to Visitors who will do research in t he University Library Office or Division: Library Classification: Simple Type of Transaction: Government-to-Citizens (G2C) Who may avail: All undergraduate and graduate students from other
institutions
CHECKLIST OF REQUIREMENTS WHERE TO SECURE Referral Letter Validated school ID
University Library / Principal of the institutions where the visitors is enrolled
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HOW TO AVAIL OF THE SERVICE No. CLIENT STEPS AGENCY
ACTIONS FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1. Log in to logbook
Refer the visitor to the Librarian
None 20 seconds Library Staff on duty
2. Give Referral Letter and ID to the Librarian. Provide the title of the library material/s or topic of the information needed.
Ask from the visitor his/her referral letter with ID. Inform the visitor of the availability of the title or the topic he/she needs. Instruct visitors to pay library fee at the Cashier’s Office
None 2 minutes Librarian
3. Pay library fee at the Cashier’s office and give receipt to the Librarian
Get receipt from the visitor. Guide the visitor to the location of the needed information.
Php 20.00
1 minute
Cashier’s Office
Librarian
End of Transaction
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Office of the University Registrar
A. Admission Services
a. Incoming Freshmen (Undergraduate and Graduate)
Office/Division: Office of the University Registrar Classification: Highly Technical Type of Transaction: Government-to-Citizens (G2C) Who may avail: All qualified incoming freshmen undergraduate
students
CHECKLIST OF REQUIREMENTS WHERE TO SECURE A. Undergraduate
1. Subject Confirmation & Assessment Slip 2. From 138 (Card) 3. Certificate of Good Moral Character 4. Birth Certificate (PSA/NSO) 5. Medical Certificate 6. 2x2 picture 7. Brown Envelop
B. Graduate 1. Subject Confirmation & Assessment Slip 2. Official Transcript of Records (for
evaluation) 3. Honorable Dismissal 4. Certificate of Good Moral Character 5. Birth Certificate (PSA/NSO) 6. Medical Certificate 7. 2x2 picture 8. Brown Envelop
From respective Colleges School last attended/graduated School last attended/graduated PSA Office University Clinic From respective Area Chair/Colleges School last attended School last attended School last attended PSA Office University Clinic
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HOW TO AVAIL OF THE SERVICE
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1
Present Subject Confirmation & Assessment Slip
Check the Subject Confirmation/Assessment Slip issued in their respective departments/colleges.
NONE 5 mins. Registrar Staff
Advise students to proceed to Cashiers office if they are not qualified for the Free Tuition Law.
NONE 1 min. Registrar Staff
2 Submit original copies of the Enrolment requirements
Inspect that the submitted original copies of the Enrolment requirements are complete
NONE 3 min. Registrar Staff
3
Receive and affix signature to the Certificate of Registration to manifest that all entries are true and correct.
Issue Certificate of Registration to manifest official enrolment in the University
NONE 5 mins. Registrar Staff
Advise students to proceed to the SAS for the Student ID issuance.
NONE 1 mins. Registrar Staff
End of Transaction
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B. Registration Services
a. Incoming Freshmen (Undergraduate and Graduate)
Office/Division: Office of the University Registrar Classification: Highly Technical Type of Transaction: Government-to-Citizens (G2C) Who may avail: All qualified incoming freshmen undergraduate
students
CHECKLIST OF REQUIREMENTS WHERE TO SECURE C. Undergraduate
1. Subject Confirmation & Assessment Slip 2. From 138 (Card) 3. Certificate of Good Moral Character 4. Birth Certificate (PSA/NSO) 5. Medical Certificate 6. 2x2 picture 7. Brown Envelop
D. Graduate 1. Subject Confirmation & Assessment Slip 2. Official Transcript of Records (for
evaluation) 3. Honorable Dismissal 4. Certificate of Good Moral Character 5. Birth Certificate (PSA/NSO) 6. Medical Certificate 7. 2x2 picture 8. Brown Envelop
From respective Colleges School last attended/graduated School last attended/graduated PSA Office University Clinic From respective Area Chair/Colleges School last attended School last attended School last attended PSA Office University Clinic
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HOW TO AVAIL OF THE SERVICE
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1
Present Subject Confirmation & Assessment Slip
Check the Subject Confirmation/Assessment Slip issued in their respective departments/colleges.
NONE 5 mins. Registrar Staff
Advise students to proceed to Cashiers office if they are not qualified for the Free Tuition Law.
NONE 1 min. Registrar Staff
2 Submit original copies of the Enrolment requirements
Inspect that the submitted original copies of the Enrolment requirements are complete
NONE 3 min. Registrar Staff
3
Receive and affix signature to the Certificate of Registration to manifest that all entries are true and correct.
Issue Certificate of Registration to manifest official enrolment in the University
NONE 5 mins. Registrar Staff
Advise students to proceed to the SAS for the Student ID issuance.
NONE 1 mins. Registrar Staff
End of Transaction
b. Transferees
Office/Division: Office of the University Registrar Classification: Highly Technical Type of Transaction: Government-to-Citizens (G2C) Who may avail: All qualified transferee undergraduate students
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CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Application for crediting of courses form 2. Academic record with the computed GWA 3. Subject Confirmation & Assessment Slip 4. Official Transcript of Records (for evaluation) 5. Honorable Dismissal 6. Certificate of Good Moral Character 7. Birth Certificate (PSA/NSO) 8. Medical Certificate 9. 2x2 picture 10. Brown Envelop
From respective Area Chair/Colleges Office of the University Registrar From respective Colleges School where you last attended School where you last attended School where you last attended PSA Office University Clinic
HOW TO AVAIL OF THE SERVICE
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1 Present Approved application for crediting of courses form, Evaluated academic record with the computed GWA and Subject Confirmation & Assessment Slip
Verify if the application for crediting of courses form is approved
Check if the evaluated academic record with the computed GWA is attached
Subject Confirmation/ Assessment Slip issued in their respective departments/colleges is duly accomplished.
NONE 5 mins. Registrar Staff
Advise students to proceed to Cashiers office if they are not qualified for the Free Tuition Law.
NONE 1 min. Registrar Staff
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3 Submit original copies of the Enrolment requirements
Inspect that the submitted original copies of the Enrolment requirements are complete
NONE 3 min. Registrar Staff
4
Receive and affix signature to the Certificate of Registration to manifest that all entries are true and correct.
Issue Certificate of Registration to manifest official enrolment in the University
NONE 5 mins. Registrar Staff
Advise students to proceed to the SAS for the Student ID issuance.
NONE 1 mins. Registrar Staff
End of Transaction
c. Shiftee
Office/Division: Office of the University Registrar Classification: Highly Technical Type of Transaction: Government-to-Citizens (G2C) Who may avail: All qualified shiftee undergraduate students
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Duly accomplished student clearance 2. Subject Confirmation & Assessment Slip 3. Application for crediting of courses form 4. Academic record with the computed GWA
From respective Colleges From respective Colleges Office of the University Registrar Office of the University Registrar
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HOW TO AVAIL OF THE SERVICE
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1
Present duly accomplished clearance, Approved application for crediting of courses form, Evaluated academic record with the computed GWA and Subject Confirmation & Assessment Slip
Verify if the application for crediting of courses form is approved
Check if the evaluated academic record with the computed GWA is attached
Subject Confirmation/ Assessment Slip issued in their respective departments/colleges is duly accomplished.
NONE 5 mins. Registrar Staff
Advise students to proceed to Cashiers office if they are not qualified for the Free Tuition Law.
NONE 1 min. Registrar Staff
3
Receive and affix signature to the Certificate of Registration to manifest that all entries are true and correct.
Shifts the applicant from old to new program and Re-Issue Certificate of Registration to manifest official enrolment in the University
NONE 5 mins. Registrar Staff
Advise students to proceed to the SAS for the Student ID validation.
NONE 1 mins. Registrar Staff
End of Transaction
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51
d. Returnee
Office/Division: Office of the University Registrar Classification: Highly Technical Type of Transaction: Government-to-Citizens (G2C) Who may avail: All qualified shiftee undergraduate students
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Student clearance 2. Subject Confirmation & Assessment Slip 3. Application for crediting of courses form 4. Academic record with the computed GWA 5. Returnee’s Application form
From respective Colleges From respective Colleges Office of the University Registrar Office of the University Registrar
HOW TO AVAIL OF THE SERVICE
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1
Present duly accomplished clearance, Approved application for crediting of courses form, Evaluated academic record with the computed GWA and Subject Confirmation & Assessment Slip
Verify if the application for crediting of courses form is approved
Check if the evaluated academic record with the computed GWA is attached
Subject Confirmation/ Assessment Slip issued in their respective departments/colleges is duly accomplished.
NONE 5 mins. Registrar Staff
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Advise students to proceed to Cashiers office if they are not qualified for the Free Tuition Law.
NONE 1 min. Registrar Staff
4
Receive and affix signature to the Certificate of Registration to manifest that all entries are true and correct.
Issue Certificate of Registration to manifest official enrolment in the University
NONE 5 mins. Registrar Staff
Advise students to proceed to the SAS for the Student ID validation.
NONE 1 mins. Registrar Staff
End of Transaction
e. Continuing
Office/Division: Office of the University Registrar Classification: Highly Technical Type of Transaction: Government-to-Citizens (G2C) Who may avail: All qualified shiftee undergraduate students
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Student clearance 2. Subject Confirmation & Assessment Slip
From respective Colleges From respective Colleges
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HOW TO AVAIL OF THE SERVICE
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1
Present duly accomplished clearance, and Subject Confirmation & Assessment Slip
Check that the clearances are duly accomplished together with their Subject Confirmation / Assessment Slip issued in their respective departments/colleges.
NONE 5 mins. Registrar Staff
Advise students to proceed to Cashiers office if they are not qualified for the Free Tuition Law.
NONE 1 min. Registrar Staff
3
Receive and affix signature to the Certificate of Registration to manifest that all entries are true and correct.
Issue Certificate of Registration to manifest official enrolment in the University
NONE 5 mins. Registrar Staff
Advise students to proceed to the SAS for the Student ID issuance.
NONE 1 mins. Registrar Staff
End of Transaction
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54
f. Adding/Dropping/Changing/Withdrawal of Load
Office/Division: Office of the University Registrar Classification: Simple Type of Transaction: Government-to-Citizens (G2C) Who may avail: All officially enrolled students
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Certificate of Registration 2. Change load form 3. Official Receipt
From University Registrar From respective Colleges Cashier’s Office
HOW TO AVAIL OF THE SERVICE
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1 Secure change load form
Issue Change load form
NONE 5 mins. Registrar Staff
2 Fill – up change load form
Advise students to proceed to Cashiers office for the payment of change load.
P20.00/subject
1 min. Registrar Staff
3 Present duly accomplished change load form, official receipt and Certificate of Registration
Receive a copy of the Change Load Form duly signed by the requesting applicant, the Cashier and approved by the Dean.
NONE 1min. Registrar Staff
4 Receive and affix signature to the Certificate of
Re-Issue Certificate of Registration to manifest official
NONE 5 mins. Registrar Staff
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Registration to manifest that all entries are true and correct.
enrolment in the University
End of Transaction
C. Filing for the release of the following Credenti als/Documents
a. Official Transcript of Records (Original/Re-issu ance)
Office/Division: Office of the University Registrar Classification: Highly Technical Type of Transaction: Government-to-Citizens (G2C) Who may avail: All current and former students
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Application for Request of Credentials 2. Official Receipt 3. Student Clearance (for 1st time
applicant)
Office of the University Registrar Cashier’s Office From respective Colleges
HOW TO AVAIL OF THE SERVICE
CLIENT STEPS AGENCY ACTIONS
FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1 Secure application for Request of Credentials form and fill-in particulars and purpose.
Check and verify for the completeness of the student records and Issue application for Request of Credentials forms.
NONE 5 mins. Registrar Staff
2 Pay Corresponding Fees
Advise students to proceed to Cashiers office for the payment of
P55.00/page (non-board)
P105.00/page
1 min. Registrar Staff
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at the Cashiers Office
Official Transcript of Records.
(board course) P30.00 Doc.
Stamp 3 Present duly
approved application for Request of Credentials form, Official Receipt, and duly signed student clearance for first time applicants.
Checks entries in the
Application for Request of Credentials Form, Official Receipt & duly signed clearance then issue claim stub.
NONE 3 min. Registrar Staff
4 Presents Claim Stub on scheduled date.
Release Credential/s applied for.
NONE 5 mins. Registrar Staff
End of Transaction
b. Honorable Dismissal
Office/Division: Office of the University Registrar Classification: Highly Technical Type of Transaction: Government-to-Citizens (G2C) Who may avail: All current and former students opting to transfer
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Application for Request of Credentials
2. Official Receipt
Office of the University Registrar Cashier’s Office
ISO 9001:2015 Certified
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HOW TO AVAIL OF THE SERVICE
CLIENT STEPS AGENCY ACTIONS
FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1 Secure application for Request of Credentials form
Check and verify for the completeness of the student records and Issue application for Request of Credentials forms.
NONE 5 mins. Registrar Staff
2 Pay Corresponding Fees
at the Cashiers Office
Advise students to proceed to Cashiers office for the payment of Honorable Dismissal.
P55.00/page
P30.00 Doc.
Stamp
1 min. Registrar Staff
3 Present duly approved application for Request of Credentials form, Official Receipt, and duly signed student clearance for first time applicants.
Checks entries in the
Application for Request of Credentials Form then issue claim stub.
NONE 3 min. Registrar Staff
4 Presents Claim Stub on scheduled date.
Release Credential/s applied for.
NONE 5 mins. Registrar Staff
End of Transaction
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58
c. Diploma
Office/Division: Office of the University Registrar Classification: Highly Technical Type of Transaction: Government-to-Citizens (G2C) Who may avail: All graduates
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Application for Request of Credentials 2. Official Receipt 3. Affidavit of Loss (for 2nd copy)
Office of the University Registrar Cashier’s Office Notary Public
HOW TO AVAIL OF THE SERVICE
CLIENT STEPS AGENCY ACTIONS
FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1 Secure application for Request of Credentials form
Check and verify for the completeness of the student records and Issue application for Request of Credentials forms.
NONE 5 mins. Registrar Staff
2 Pay Corresponding Fees
at the Cashiers Office
Advise students to proceed to Cashiers office for the payment of Diploma.
P105.00 (1st
time) P250.00
/page (2nd
time) P30.00 Doc.
Stamp
1 min. Registrar Staff
3 Present duly approved application for Request of Credentials
Checks entries in the
Application for Request of
NONE 3 min. Registrar Staff
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form, Official Receipt, and duly signed student clearance for first time applicants.
Credentials Form, Official Receipt & duly signed clearance then issue claim stub.
4 Presents Claim Stub on scheduled date.
Release Credential/s applied for.
NONE 5 mins. Registrar Staff
End of Transaction
d. Certifications
Office/Division: Office of the University Registrar Classification: Highly Technical Type of Transaction: Government-to-Citizens (G2C), Government-to-
Businesses (G2B), Government-to-Government (G2G) Who may avail: All current and former students
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Application for Request of Credentials
2. Official Receipt
Office of the University Registrar Cashier’s Office
ISO 9001:2015 Certified
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HOW TO AVAIL OF THE SERVICE
CLIENT STEPS AGENCY ACTIONS
FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1 Secure application for Request of Credentials form
Check and verify for the completeness of the student records and Issue application for Request of Credentials forms.
NONE 5 mins. Registrar Staff
2 Pay Corresponding Fees
at the Cashiers Office
Advise students to proceed to Cashiers office for the payment of Certifications.
P20.00/page
P30.00 Doc.
Stamp
1 min. Registrar Staff
3 Present duly approved application for Request of Credentials form, and Official Receipt.
Checks entries in the
Application for Request of Credentials Form, and Official Receipt
NONE 3 min. Registrar Staff
4 Presents Claim Stub on scheduled date.
Release Credential/s applied for.
NONE 5 mins. Registrar Staff
End of Transaction
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61
e. Form 137
Office/Division: Office of the University Registrar Classification: Highly Technical Type of Transaction: Government-to-Citizens (G2C) Who may avail: All former high school students
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Application for Request of Credentials
2. Official Receipt 3. Student’s Clearance (for 1st Time
Applicants)
Office of the University Registrar Cashier’s Office College/Department Concern
HOW TO AVAIL OF THE SERVICE
CLIENT STEPS AGENCY ACTIONS
FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1 Secure application for Request of Credentials form
Check and verify for the completeness of the student records and Issue application for Request of Credentials forms.
NONE 5 mins. Registrar Staff
2 Pay Corresponding Fees
at the Cashiers Office
Advise students to proceed to Cashiers office for the payment of Form 137.
P55.00/page
P30.00 Doc.
Stamp
1 min. Registrar Staff
3 Present duly approved application for Request of
Checks entries in the
NONE 3 min. Registrar Staff
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Credentials form, Student’s Clearance and Official Receipt.
Application for Request of Credentials Form, and Official Receipt
4 Presents Claim Stub on scheduled date.
Release Credential/s applied for.
NONE 5 mins. Registrar Staff
End of Transaction
D. Completion of INC’s
Office/Division: Office of the University Registrar Classification: Highly Technical Type of Transaction: Government-to-Citizens (G2C) Who may avail: All officially enrolled students
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Application for Completion of Incomplete Grades
2. Official Receipt
Office of the University Registrar Cashier’s Office
HOW TO AVAIL OF THE SERVICE
CLIENT STEPS AGENCY ACTIONS
FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1 Secure application form for the Completion of Grade
Issue Completion of Grades Form
NONE 1 min. Registrar Staff
2 Fill – up Completion Form and Pay
Advise students to proceed to Cashiers office for
P20.00/ subject
1 min. Registrar Staff
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Corresponding Fees
at the Cashiers Office
the payment of completion of INC.
3 Present duly approved application for Completion of Incomplete Grades form, and Official Receipt.
Checks entries in the
Application Completion of Incomplete Grades form, and Official Receipt.
Logs and release the Student’s Copy of the Form
NONE 3 min. Registrar Staff
End of Transaction
E. Authentication
Office/Division: Office of the University Registrar Classification: Highly Technical Type of Transaction: Government-to-Citizens (G2C) Who may avail: All former high school students
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Photocopies of Student’s Academic Records for Authentication
2. Official Receipt
Office of the University Registrar Cashier’s Office
ISO 9001:2015 Certified
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HOW TO AVAIL OF THE SERVICE
CLIENT STEPS AGENCY ACTIONS
FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1 Present photocopies of student’s documents for authentication
Check and verify the student’s records
NONE 5 mins. Registrar Staff
2 Pay Corresponding Fees
at the Cashiers Office
Advise students to proceed to Cashiers office for the payment of Authentication.
P20.00/3pages
1 min. Registrar Staff
3
Present Official Receipt and documents for authentication
Checks and verify entries of the documents for authenticity, and ask the Official Receipt
NONE 5 min. Registrar Staff
Authenticates, logs and releases of Credential/s applied for.
NONE 5 mins. Registrar Staff
End of Transaction
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65
F. Certification, Authentication, and Verification (CAV)
Office/Division: OFFICE OF THE UNIVERSITY REGISTRAR Classification: Highly Technical Type of Transaction: Government-to-Citizens (G2C) Who may avail: All former/active students
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Application for Request of Credentials 2. Official Receipt
Office of the University Registrar Cashier’s Office
HOW TO AVAIL OF THE SERVICE
CLIENT STEPS AGENCY ACTIONS
FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1 Secure application for Request of Credentials form
Check and verify for the completeness of the student records and Issue application for Request of Credentials forms.
NONE 5 mins. Registrar Staff
2 Pay Corresponding Fees
at the Cashiers Office
Advise students to proceed to Cashiers office for the payment of Authentication.
P20.00/ 3 pages
1 min. Registrar Staff
3 Present duly approved application for Authenticatio
Checks entries in the
NONE 3 min. Registrar Staff
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n, and Official Receipt.
Application for CAV, and Official Receipt
4 Presents Claim Stub on scheduled date
Issue CAV, logs and releases of Credential/s applied for.
NONE 5 mins. Registrar Staff
End of Transaction
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67
Office of the Vice President for Research, Extension and External Affairs
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Office of the Research and Development Services
1. Research Proposal Processing
Office/Division: Office of the Research and Development Services Classification: Simple Type of Transaction:
Government-to-Government
Who may avail: All Faculty & Personnel Research Agents
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Implementation of Research Projects Research Proposal using prescribed template Endorsement Form from the College Coordinator and Dean Board Resolution Special Order Progress Report Terminal Report Endorsement for the release of honorarium
From respective College Research Coordinator and
Deans
HOW TO AVAIL OF THE SERVICE
A.1 Implementation of Agency Funded Research Projec ts
CLIENT STEPS AGENCY ACTIONS
FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1
The proponent submits research proposal to the Office of Research and Development Services with endorsement from the Dean of College and
The Office of Research and Development Services receives and checks if the research proposal follows the template and guidelines prescribed for the conduct of the
NONE
1 day
Research and Development
Director/Research Staff
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College Research Coordinators
research program/project as stipulated in the Research Manual.
The Research and Development Services Office checks if the endorsement form complies as to completeness and correctness
NONE
1 hour
Research and Development
Director/ ORDS Staff
The Office of Research and Development Services consolidates all research proposals and prepare the schedule of In-House Review.
NONE
1 day
Research and Development
Director/ORDS Staff
2 The researcher receives notice of acceptance of the proposal and memo of the schedule of in-house review
NONE
The Office of Research and Development Services conducts the review of the research proposal through an In-House Review with a pre-identified panel of evaluators.
NONE
1-2 days
Research and Development
Director/Panel of Evaluators
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The researcher receives the consolidated comments from the panel of evaluators during the In-House Review
The Office of Research and Development Services provides a copy of the comments and suggestions for revision to the researchers.
NONE
5 days after the In-House
Review
Research and Development
Director/Research Staff
3 The researcher revises the research proposal and submits the revised proposal to the Research and Development Services Office.
The Office of Research and Development Services peruses the revised research proposal to determine if comments are taken into consideration in the revision.
NONE
2 days
Research and Development
Director
The Office of Research and Development Services consolidates all revised research proposals which were initially endorsed by the panel evaluators for review and endorsement by the Research and Research Council.
NONE
5 day
Research and Development
Director/Research Staff
The Research and Research Council deliberates and reviews the research proposals for endorsement to
NONE
1 day
Research and Research Council
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the Board of Regents.
The Research and Research Council through the Office of the Research and Development Services makes the endorsement of the proposals to the Board of Regents.
NONE
1 day
Research and Research Council/
Research and Development
Director
The Board of Regents reviews research proposals and approves those following a certain criteria and prioritization.
NONE
1 day
Board of Regents/Resear
ch and Development
Director
4 The researcher receives the copy of resolution on the approval of the research proposal.
The Research and Development Services Office provides a copy of the Resolution on the approval of the research proposal to the research agent.
NONE
4 hours
Research and Development
Director/Research Staff
The Office of Research and Development Services prepares the Special Order to be signed by the University President and countersigned by the Director for Research and Development Services for the
NONE
1 day
University President/Resea
rch and Development
Director
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implementation of the approved research project.
5 The researcher receives the Special Order and the Notice to Proceed on the implementation of the research project
NONE
College Research
Coordinator/Faculty Researcher
6 The researcher implements the research project and submits progress report as to the status of the project during the period of implementation
The Office of Research and Development Services receives the progress report of the research agent and makes the necessary comments if project seems not achieving the desired objectives or timeframe is not met.
NONE
5 days after submission of
Progress report
Research and Development
Director/M and E member
7 The researcher receives the comments from the Research and Development Services Office and makes the necessary adjustment in the implementation.
NONE
Upon completion of the project, the Research and Development Director requires the researcher to
NONE
Research and Development
Director
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prepare a Terminal Report
8 The researcher submits the Terminal Report to the Research and Development Services Director.
The Office of the Research and Development Services reviews the Terminal report as to comprehensiveness and completeness in terms of documents needed and prepares the endorsement and requests the Accounting Office for the release of the honorarium.
NONE
Research and Development
Director/Research Staff
9 The researcher receives the honorarium of the completed research project.
NONE
1 hour
Accounting Office
End of Transaction
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Office of the Extension Services
1. Extension Proposal Processing
Office/Division: Office of the Extension Services Classification: Simple Type of Transaction:
Government-to-Government
Who may avail: All Faculty & Personnel Extension Agents
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Implementation of Extension Projects Extension Proposal using prescribed template Endorsement Form from the College coordinator and Dean Board Resolution Special Order Progress Report Terminal Report Endorsement for the release of honorarium
From respective College Extension and Deans
HOW TO AVAIL OF THE SERVICE
A.1 Implementation of Agency Funded Extension Proje cts
CLIENT STEPS AGENCY ACTIONS
FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1
The proponent submits extension proposal to the Office of Extension Services with endorsement from the Dean of College and College
The Office of Extension Services receives and checks if the extension proposal follows the template and guidelines prescribed for the conduct of the extension
NONE
1 day
Extension Director/Extensi
on Staff
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Extension Coordinators
program/project as stipulated in the Extension Manual.
The Extension Services Office checks if the endorsement form complies as to completeness and correctness
NONE
1 hour
Extension Director/Office
Staff
The Office of Extension Services consolidates all extension proposals and prepare the schedule of In-House Review.
NONE
1 day
Extension Director/Extensi
on Staff
2 The extension agent receives notice of acceptance of the proposal and provides a memo of the schedule of in-house review
The extension agent receives the comments from the panel of evaluators during the In-House Review.
NONE
2 hours
Extension Director/Extensi
on Staff
3 The extension agent revises the extension proposal and submits the revised
The Office of Extension Services receives the revised extension proposal
NONE
5 days
Extension Director
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76
proposal to the Extension Services Office.
and peruses the same if comments are taken into consideration in the revision.
The Office of Extension Services consolidates all revised extension proposals which were initially endorsed by the panel evaluators for review and endorsement by the Research and Extension Council.
NONE
1 day
Extension Director/Extensi
on Staff
The Research and Extension Council deliberates and reviews the extension proposals for endorsement to the Board of Regents.
NONE
1 day
Research and Extension Council
The Research and Extension Council through the Office of the Extension Services makes the endorsement of the proposals to the Board of Regents.
NONE
1 day
Research and Extension Council/
Extension Director
The Board of Regents reviews extension proposals and approves those
NONE
1 day
Board of Regents/Extensi
on Director
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following a certain criteria and prioritization.
4 The extension agent receives the copy of resolution on the approval of the extension proposal.
The Extension Services Office provides a copy of the Resolution on the approval of the extension proposal to the extension agent.
NONE
4 hours
Extension Director/Extensi
on Staff
5 The extension agent receives the Special Order on the implementation of the extension project.
The Office of Extension Services prepares the Special Order to be signed by the University President and countersigned by the Director for Extension Services for the implementation of the approved extension project.
NONE
1 hour
University President/Exten
sion Director
6 The extension agent implements the extension project and submits progress report as to the status of the project during the period of implementation
The Office of Extension Services receives the progress report of the extension agent and makes the necessary comments if project seems not achieving the desired objectives or timeframe is not met.
NONE
5 days after submission of
report
Extension Director/M and
E member
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7 The extension agent receives the comments from the Extension Services Office and makes the necessary adjustment in the implementation.
Upon completion of the project, the Extension Director requires the extension agent to prepare a Terminal Report and reviews the comprehensiveness and completeness of the report and required attachments
NONE
10 days after project
completion
Extension Director
8 The extension agent submits the Terminal Report to the Extension Services Director.
The Office of the Extension Services receives the Terminal report and prepares the endorsement and requests the Accounting Office for the release of the honorarium.
NONE
1 hour
Extension Director/Extensi
on Staff
9 The extension agent receives the honorarium of the completed extension project.
NONE
1 hour
Accounting Office
End of Transaction
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Office of the Internationalization Affairs
1. Processing of International Travels for Training s, Seminars and Conferences of Faculty and Employees
Office/Division: Office of the Internationalization Affairs Services Classification: Simple Type of Transaction:
Government-to-Government
Who may avail: All Faculty & Personnel
CHECKLIST OF REQUIREMENTS WHERE TO SECURE Letter of invitation or request for attendance / participation of an international training, seminar or conference Certification of the Necessity of Foreign Travel Evaluation form for the necessity of foreign travel Board of Regents Approval Pre-departure orientation seminar Travel documents Re-entry action plans Certificate of attendance
From Conference Organizers
Internationalization Affairs Office
HOW TO AVAIL OF THE SERVICE
CLIENT STEPS AGENCY ACTIONS
FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1
Present letter of invitation for attendance or participation
Verify the letter of invitation for attendance or participation
NONE 5 mins. IAS Office Staff
Facilitate the certification of
NONE 1 min. IAS Office Staff
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the Necessity of Foreign Travel and evaluation form for the necessity of foreign travel
Facilitate the paperwork for funding of the travel and approval of the board
NONE 1 min. IAS Office Staff
Advise participants regarding schedule of activities and requirements
NONE 1 min. IAS Office Staff
End of Transaction
2. Student Exchange Services
Office/Division: Office of the Internationalization Affairs Services Classification: Simple Type of Transaction:
Government-to-Government
Who may avail: Students
CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Letter of acceptance in an
international student exchange program
2. Outbound student exchange application form
3. Board of Regents Approval 4. Pre-departure orientation seminar 5. Travel documents 6. Certificate of attendance or transcript
of records from host university
From Host University Internationalization Affairs
Office
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HOW TO AVAIL OF THE SERVICE
CLIENT STEPS AGENCY ACTIONS
FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1
Present student exchange application form and other attachments
Check the student exchange form and other attachments for completeness and correctness
NONE 10 mins. IAS Office Staff
Facilitate meeting with student exchange committee to evaluate applications
NONE 1 min. IAS Office Staff
Facilitate submission of application and result of application to and from the host university
NONE 1 min. IAS Office Staff
Conduct pre-departure orientation of concerned students
NONE 30 min. IAS Office Staff
2
Present post study report
Check the post study report and other attachments for completeness and correctness
NONE 5 mins. IAS Office Staff
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Provide the registrar and the student a copy of the post study report
NONE 1 min. IAS Office Staff
End of Transaction
3. Faculty Exchange Services
Office/Division: Office of the Internationalization Affairs Services Classification: Simple Type of Transaction: Government-to-Government Who may avail: All Faculty & Personnel
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Letter of invitation or request for
attendance / participation of an international training, seminar or conference
2. Certification of the Necessity of Foreign Travel
3. Evaluation form for the necessity of foreign travel
4. Board of Regents Approval 5. Pre-departure orientation seminar 6. Travel documents 7. Re-entry action plans 8. Certificate of attendance
From Conference Organizers
Internationalization Affairs Office
HOW TO AVAIL OF THE SERVICE
CLIENT STEPS AGENCY ACTIONS
FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1
Present letter of invitation for attendance or participation
Verify the letter of invitation for attendance or participation
NONE 5 mins. IAS Office Staff
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Facilitate the certification of the Necessity of Foreign Travel and evaluation form for the necessity of foreign travel
NONE 1 min. IAS Office Staff
Facilitate the paperwork for funding of the travel and approval of the board
NONE 1 min. IAS Office Staff
Advise participants regarding schedule of activities and requirements
NONE 1 min. IAS Office Staff
End of Transaction
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84
University Disaster Risk Reduction Management Offic e
1. University DRRM vulnerability reduction activiti es
Office/Division: University Disaster Risk Reduction Management Office
Classification: Simple Type of Transaction: Government-to-Government Who may avail: All Faculty & Personnel
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
UDRRM Related Researches Research Proposal using prescribed template Endorsement Form from the college coordinator and dean
From respective College UDRRM Focal Persons
and Deans
Activities for Publication and Dissemination of University DRRM related researches Activity Proposal using prescribed template Endorsement Form from the college coordinator and dean
University DRRM Office
UDRRM Activities based on Research Outputs Activity Proposal using prescribed template Endorsement Form from the college coordinator and dean
University DRRM Office
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HOW TO AVAIL OF THE SERVICE
CLIENT STEPS AGENCY ACTIONS
FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1
Present UDRRM proposal and endorsement form
Check the UDRRM proposal following the template prescribed.
NONE 5 mins. UDRRMO Staff
Check the endorsement form as to completeness and correctness
NONE 1 min. UDRRMO Staff
Advise proponents regarding schedule of in-house reviews
NONE 1 min. UDRRMO Staff
End of Transaction
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Office of the Vice President for Administrative Affairs
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Office of the Property and Supply Management
1. Receipt of Procured Goods Office or Division: Office of the Property and Supply Management Classification: Complex, Highly Technical Type of Transaction: Government-to-Citizen (G2C), Government-to-Business
(G2B), Government-to-Government (G2G). Who ma y avail: All Personnel, Supplier
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
PPMP Purchase Request BAC Resolution Canvass Abstract of Quotation of Articles Purchase Order
Procurement Office Procurement Office Procurement Office Procurement Office Procurement Office Procurement Office
HOW TO AVAIL OF THE SERVICE
No. CLIENT
STEPS AGENCY ACTIONS FEES
TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1 The supplier deliver the goods to the Property and Supply Management Office (PSMO).
1. 1. Receive deliveries from the supplier/ contractor and checks the items vis-à-vis the Delivery Receipt.
None 1 hour PSM Officer PSM Admin.
Aide
1.2 Compare the delivery receipt/ charge or sales invoice with purchase order.
None 1 hour PSM Admin. Aide
2 Prepare report of delivery of goods, equipment, supplies and materials.
1 hour PSM Officer PSM Admin.
Aide 3 Prepare request for
inspection and forwarded to the Commission on Audit and Inspection Committee of the goods delivered.
2 days PSM Officer PSM Admin.
Aide
4 Record the delivered supplies and materials to
30 min. PSM Admin. Aide
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stock cards and equipment to Property Card (PC).
5 Assign property number for each equipment.
30 min. PSM Admin. Aide
6 Submit pertinent documents (i.e. Purchase Order, Inspection report, Invoice receipt, delivery receipt, PAR, ICS) to Accounting Office for payment to supplier.
10 min. PSM Admin. Aide
End of Transaction 2. Releasing of Common Supplies and Equipment Office or Division: Property and Supply Management Office Classification: Simple Type of Transaction: Government-to-Citizens (G2C), Government-to-
Government (G2G) Who may avail: All Personnel
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Requisition Issue Slip (RIS) Property Acknowledgment Receipt (PAR)
Property and Supply Management Office Property and Supply Management Office
HOW TO AVAIL OF THE SERVICE
No. CLIENT
STEPS AGENCY ACTIONS FEES TO
BE PAID PROCESSING
TIME PERSON
RESPONSIBLE 1. The
requisitioning personnel fill out the Requisition Issue Slip (RIS)
1.1 The Supply Office personnel requires the requisitioning personnel to fill out the RIS.
None 5 min. PSM Admin. Aide
1.2 Forward the RIS fill out form to the University President for approval.
None 30 min. PSM Admin. Aide
2. The end-user receives the requisitioned goods from
The Supply Office personnel prepare and issue Property Acknowledgement Receipt (PAR) upon
None 15 min. PSM Officer PSM Admin.
Aide
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Supply Office.
issuance of the equipment released to the end-user or requisitioner.
3. The Supply Office personnel record the equipment, common supplies and materials released/ issued.
None 30 min. PSM Admin. Aide
4. Prepare report of supplies and materials issued and submit a copy of the same to the Accounting Office.
None 30 min. PSM Admin. Aide
TOTAL 1 hour and 50 minutes
End of Transaction 3. Conduct of Physical Count of Inventory Office or Division: Office of the Property and Supply Management Classification: Simple Type of Transaction: Government-to-Citizen (G2C), Who may avail: All Personnel
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Request Slip Property Acknowledgement Receipt (PAR)/ Inventory Custodianship Slip (ICS)
Property and Supply Management Office Property and Supply Management Office
HOW TO AVAIL OF THE SERVICE
No. CLIENT
STEPS AGENCY ACTIONS FEES
TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1 The personnel fill out request slip for request of physical count of inventory.
Issue a request slip upon request by the personnel concerned
None 5 min PSM Officer PSM Admin.
Aide
2 Assist the PSM Officer or
2.1 Conduct physical count on inventory with
None 1 hour PSM Admin. Aide
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Admin. Aide in the conduct of physical count of property.
the presence of the personnel concerned.
2.2 Compare PAR/ ICS with the actual property present during the conduct of counting.
30 min. PSM Officer PSM Admin.
Aide
3 Certify the report of the Supply Officer as the correctness and appropriateness of the report/ information
Prepare report both for the serviceable and unserviceable within 3 days after the conduct of physical count.
2 days PSM Officer PSM Admin.
Aide
TOTAL 2 days, 1 hour and 35 min.
End of Transaction
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Procurement Office
1. Requisition of Civil Work, Goods and Services and Consulting Office or Division: Procurement Office Classification: Complex, Highly Technical Type of Transaction: Government-to-Citizen (G2C), Government-to-Business
(G2B), Government-to-Government (G2G). Who may avail: All Personnel, Supplier
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Approved PPMP and ABC
Procurement Office
HOW TO AVAIL OF THE SERVICE
No. CLIENT STEPS AGENCY ACTIONS FEES
TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1 The client/ requisitioning officer submit approved ABC and PPMP to the BAC Secretariat Office for consolidation into APP.
1.1 Procurement Office prepares Purchase Request (PR) and/ or Agency Procurement Request (APR) based on the approved APP or Supplemental/ Revised APP.
None 2 days Procurement Officer
Procurement Office Admin.
Aide BAC
Secretariat
1.2 Budget Office verify and recommends approval of the Purchase Request as to the availability of fund.
None 30 min. Budget Officer
1.3 The University President verify and approves Purchase Request
None 30 min. University President
1.4 BAC Secretariat prepares resolution to identify the mode of procurement.
None 2 days BAC Secretariat
1.5 Procurement Office makes canvass
None 3 days Procurement Officer
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for price quotation if the goods and/ or services are P50,000.00 and below and post the items to be procured at PhilGEPS, if ABC is above P50,000.00.
Procurement Office Admin.
Aide
1.6 BAC evaluates the price quotation based on the specifications submitted by the provider/ supplier.
None 2 hours BAC
1.7 Procurement Office prepares the abstract and awards to the compliant supplier.
None 2 days Procurement Officer
Procurement Office Admin.
Aide 1.8 Procurement
Office prepares and serves Purchase Order to the winning provider/ supplier if ABC is P50,000.00 below, otherwise, post Purchase Order at PhilGEPS.
None 2 days Procurement Officer
Procurement Office Admin.
Aide
1.9 Submit all the procurement documents to the Supply Office for delivery of goods and services.
None 30 min. PSM Admin. Aide
End of Transaction
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Accounting Office 1. Payroll Processing Office or Division: Accounting Office Classification: Highly Technical Type of Transaction: Government-to-Citizen (G2C), Government-to-
Government(G2G) Who may avail: All personnel
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Biometric print-out Approved DTR
HRMO Personnel
HOW TO AVAIL OF THE SERVICE
No. CLIENT STEPS AGENCY ACTIONS FEES
TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1 Secure copy of the biometric print-out, transfer to DTR and let it approve from immediate supervisor
Received approved DTR and biometric print-outs of personnel services rendered from HRMO
None 1 hour Accounting Office Admin.
Clerk
Prepare payroll 1 hour Accounting Office Admin.
Clerk Certify and approve
payroll 30 min. Accountant and
Accounting Office Admin.
Clerk Forward payroll to
budget office 15 min. Accounting
Office Admin. Clerk
Issue obligation request and status/ BURS
30 min. Accountant and Accounting
Office Admin. Clerk
Receive for disbursement
30 min. Accountant and Accounting
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Office Admin. Clerk
End of Transaction 2. Disbursement Office or Division: Accounting Office Classification: Highly Technical Type of Transaction: Government-to-Citizen (G2C), Government-to-Business
(G2B), Government-to-Government(G2G) Who may avail: All personnel, Supplier
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Receipts, invoices and other proof of payments
Personnel/ Supplier
HOW TO AVAIL OF THE SERVICE
No. CLIENT STEPS AGENCY ACTIONS FEES
TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1 Request for payment by submitting complete supporting documents
Receive complete documents in accordance to usual accounting and auditing rules as basis for the preparation of the Disbursement Voucher (DV).
None 30 min. Accounting Office Admin.
Clerk
Prepare disbursement and journal entry vouchers.
None 1 hour Accounting Office Admin.
Clerk Forward to cashier’s
Office the approved DV if the source of fund is not coming from GAA, Fiduciary and Special Trust Fund for payment, otherwise, submit DV to the budget office for obligation.
None 30 min. Accounting Office Admin.
Clerk
Receive the obligated DV for recording and certify as to the completeness and cash availability.
None 30 min. Accountant Accounting
Office Admin. Clerk
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Forward to Cashier’s Office the approved DV for payment.
None 15 min. Accounting Office Admin.
Clerk End of Transaction
Cashier’s Office
1. Payments/ Issuance of Official Receipt Office or Division: Cashier’s Office Classification: Complex Type of Transaction: Government-to-Citizens (G2C), Government-to-
Businesses (G2B), Government-to-Government (G2G) Who may avail: All undergraduate, Graduate Students, Government
Offices, Non-Government Offices and other Clients
CHECKLIST OF REQUIREMENTS WHERE TO SECURE Payment Checklist Office of the University Cashier Application for Request of Transcript of Records, CAV, Certificates, Honorable Dismissal, Diploma & Others
Office of the University Registrar
Issuance of Bid Documents Procurement Office Statement of Account/Request slip/Billings/Order Slip/Remittance Slip
Auxiliary Services and Income Generating Projects Office
Letter Request Guidance Office
HOW TO AVAIL OF THE SERVICE
NO
CLIENT STEPS
AGENCY ACTIONS
FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1 • Fill out Payment checklist available at the windows
• Present the checklist to the staff on the window
• Present Documents necessary for the transaction
1.1 For Tuition and other School Fees : Get the completely filled up checklist
1.2 For other
payments: Get Application/Order Slip / Billings/Statement of Account/ Request
Refer to posted Schedule of fees on the Bulletin of Information
Amount indicated in the Application/Billings/Statement of Account, etc.
30 seconds
Administrative Officer
II/Administrative Assistant
II/Administrative Aide IV
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Slip/Letter Request
2 Pay the Amount Count the Money, Print and Issue the Official Receipt
30 seconds
3 Receive the Official Receipt /Change
End of Transaction
2. Releasing of Checks/ Cash
Office or Division: Cashier’s Office Classification: Complex Type of Transaction: Government-to-Citizens (G2C), Government-to-
Businesses (G2B), Government-to-Government (G2G) Who may avail: All undergraduate, Graduate Students, Government
Offices, Non-Government Offices and other Clients CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Valid ID Any Government Offices, Agency you are connected
HOW TO AVAIL OF THE SERVICE
NO.
CLIENT STEPS
AGENCY ACTIONS
FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1 Inform the Client/Payee thru text/Call if he/she has receivable/s from the agency.
None
30 seconds Administrative Aide IV
2 Approach the staff at the office
• Present Valid ID for faculty /staff and students
Require Clients to sign the voucher at the receive payment box
None
30 seconds
Administrative Officer V/Administrative Officer II/Administrative Assistant
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• Present one (1) valid ID for Supplier
II/Administrative Aide IV
3 Issues Official receipts (for Supplier, Remittances and Billings)
Receives the Official Receipt and release the checks
None
30 seconds
4 Receive checks/cash
End of Transaction 3. Releasing of Mid-term Exam Admission Slip Office or Division: Cashier’s Office Classification: Simple, Complex, or Highly Technical Type of Transaction: Government-to-Citizens (G2C), Who may avail: All undergraduate, Graduate Students, Government
Offices, Non-Government Offices and other Clients
CHECKLIST OF REQUIREMENTS WHERE TO SECURE Payment Checklist Office of the University Cashier
HOW TO AVAIL OF THE SERVICE
NO.
CLIENT STEPS
AGENCY ACTIONS
FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1 • Fill out Payment checklist available at the windows
• Present the checklist to the staff on the window
1.1 Get the completely filled up checklist
1.2 Checks student ledger for possible balance in the University Information System.
1.3 Ask payment for students with balance
None 30 seconds Administrative Officer II/Administrative Assistant II/Administrative Aide IV
2 Pays the amount 1.1 Process payment and issue official receipts.
1.2 Release duly signed Midterm Admission Slip
Amount of
back accounts if there is any
30 seconds
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3 Receives the Mid-term Admission Slip
End of Transaction
4. Signing of Student Clearance
Office or Division: Cashier’s Office Classification: Complex Type of Transaction: Government-to-Citizens (G2C) Who may avail: All undergraduate, Graduate Students
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Clearance Office of the College Deans
HOW TO AVAIL OF THE SERVICE
NO. CLIENT STEPS AGENCY ACTIONS
FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1 Present the completely filled up Student Clearance to the staff at the window
1.1 Checks student ledger for possible balance in the University Information System.
1.2 Ask payment for students with balance
None 30 seconds Administrative
Officer II/Administrative
Assistant II/Administrative
Aide IV 2 Pays the amount 1.3 Process payment and issue official receipts and
Amount of back
accounts if there is any
30 seconds
3 Receive the duly signed Student Clearance
Sign the Students Clearance
End of Transaction
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NwSSU San Jorge Campus
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Campus Dean’s Office Services
1. Admitting First Year Applicants Office or Division: College Dean’s Office Classification: Complex Type of Transaction: Government-to-Citizens (G2C) Who may avail: First Year Applicants
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Entrance Examination Result Slip (1 copy)
Guidance and Testing Office
HOW TO AVAIL OF THE SERVICE
No. CLIENT STEPS AGENCY
ACTIONS FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1. Presents the Entrance Examination Result Slip
1.1 Receives the entrance examination result slip. 1.2 Conducts the interview if IQ score passed the requirement of the program.
None 15 Minutes Enrolling Personnel
2. Takes the Proficiency, Achievement, or Aptitude test depending on the requirement of the program applied for.
2.1 Compute and rank the performance of the applicants based on the admission criteria. 2.2 Inform the students who qualified for the program to proceed to the Registrar’s Office for the Enrolment/ Registration procedure.
None 3 Days Enrolling Personnel
End of Transaction
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2. Admitting Transferees Office or Division: College Dean’s Office Classification: Complex Type of Transaction: Government-to-Citizens (G2C) Who may avail: Transferees
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Entrance Examination Result Slip (1 copy) Evaluation of academic records and computation of GWA (1 copy)
Guidance and Testing Office Office of the University Registrar
HOW TO AVAIL OF THE SERVICE
No. CLIENT STEPS AGENCY
ACTIONS FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1. Presents the Entrance Examination Result Slip, Evaluation of Academic Records, and computation of GWA.
1.1 Receives the entrance examination result slip, evaluation of academic records, and computation of GWA. 1.2 Conducts the interview if IQ score passed the requirement of the program.
None 15 Minutes Enrolling Personnel
2. Takes the Proficiency, Achievement, or Aptitude test depending on the requirement of the program applied for.
2.1 Compute and rank the performance of the transferees based on the admission criteria. 2.2 Inform the students who qualified for the program to proceed to the Registrar’s Office for the Enrolment/
None 3 Days Enrolling Personnel
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Registration procedure.
End of Transaction 3. Adding, Dropping, Changing, and Withdrawal of Co urse/Subject Office or Division: College Dean’s Office Classification: Simple Type of Transaction: Government-to-Citizens (G2C) Who may avail: Undergraduate and graduate students
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Change Load Form (1 copy)
Office of the University Registrar
HOW TO AVAIL OF THE SERVICE
No. CLIENT STEPS AGENCY
ACTIONS FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1. Presents the Change Load Form duly signed by the requesting applicant and cashier.
1.1 Receives the Change Load Form. 1.2 Approves the Change Load Form by affixing the Dean’s signature. 1.3 Inform the requesting applicant to proceed to the Office of the University Registrar to add, change, drop, or withdraw course/subject.
None 5 Minutes College Dean
End of Transaction
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4. Shifting of Program Office or Division: College Dean’s Office Classification: Simple Type of Transaction: Government-to-Citizens (G2C) Who may avail: Undergraduate and graduate students
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Shifter’s Application Form (1 copy)
Office of the University Registrar
HOW TO AVAIL OF THE SERVICE
No. CLIENT STEPS AGENCY
ACTIONS FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1. Presents the Shifter’s Application Form approved by the Program Chair and Dean from the previous program.
Approves the Shifter’s Application Form by affixing the signature of the Program Chair of the applied program.
None 5 Minutes Program Chair
2. Presents the Shifter’s Application Form approved by the Program Chair of the applied program.
2.1 Approves the Shifter’s Application Form by affixing the Dean’s signature. 2.2 Inform the student to proceed to the Office of the University Registrar to shift program.
None 5 Minutes College Dean
End of Transaction
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5. Registration Office or Division: College Dean’s Office Classification: Simple Type of Transaction: Government-to-Citizens (G2C) Who may avail: Undergraduate and graduate students
CHECKLIST OF REQUIREMENTS WHERE TO SECURE Student’s Clearance
College Dean’s Office
HOW TO AVAIL OF THE SERVICE
No. CLIENT STEPS AGENCY
ACTIONS FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1. Presents the duly signed Student’s Clearance.
1.1 Evaluate the subjects to be enrolled by the student and approve the Subject Confirmation/ Assessment Slip.
None 10 Minutes Program Chair
2. Presents the Subject Confirmation/ Assessment Slip approved by the program chair.
2.1 Approves the Subject Confirmation/ Assessment Slip by affixing the Dean’s signature. 2.2 Issue the Subject Confirmation/Assessment Slip. 2.3 Inform the student to proceed to the Office of the University Registrar for the rest of registration/ enrolment steps.
None 5 Minutes College Dean
End of Transaction
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6. Completion of Grades Office or Division: College Dean’s Office Classification: Simple Type of Transaction: Government-to-Citizens (G2C) Who may avail: Undergraduate and graduate students
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Completion Form (1 copy)
Office of the University Registrar
HOW TO AVAIL OF THE SERVICE
No. CLIENT STEPS AGENCY
ACTIONS FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1. Presents the Completion Form approved by the concern instructor/professor.
1.1 Approves the Completion Form by affixing the signature of the College Dean. 1.2 Inform the student to proceed to the Office of the University Registrar for the rest of the grade completion steps.
None 5 Minutes College Dean
End of Transaction 7. Conferment of Degrees Office or Division: College Dean’s Office Classification: Simple Type of Transaction: Government-to-Citizens (G2C) Who may avail: Graduating students
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Application Form for Graduation (1 copy)
Office of the University Registrar
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HOW TO AVAIL OF THE SERVICE No. CLIENT STEPS AGENCY
ACTIONS FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1. Presents the Application Form for Graduation duly signed by the requesting applicant.
1.1 Approves the Application Form for Graduation by affixing the signature of the College Dean. 1.2 Inform the applicant to proceed to the Office of the University Registrar for the rest of the degree conferment steps.
None 5 Minutes College Dean
End of Transaction
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Office of the Student Affairs Services 1. Processing of Scholarship Application Office or Division: Student Affairs Services Classification: Complex Type of Transaction: Government-to-Citizens (G2C) Who may avail: All undergraduate students
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Original Copy of Certificate of Registration 2. Original Copy of Certificate of Grade/Form
138e 3. Scholarship Form
1. Registrar’s Office 2. Registrar’s Office 3. Student Affairs Office
HOW TO AVAIL OF THE SERVICE
No. CLIENT STEPS AGENCY
ACTIONS FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1. Inquire what scholarship are available and the requirements
Informs clients on the requirements needed
None 1 minute Attending Officer for
Scholarship
2. If qualified, submits photocopy of COR & and original copy of COG in a long brown envelop and fills up scholarship form.
Received documents submitted and upload name in the list of scholar.
None 2 minutes Attending Officer for
Scholarship
End of Transaction
2. Validation of Student Identification Cards Office or Division: Student Affairs Services Classification: Simple Type of Transaction: Government-to-Citizens Who may avail: All undergraduate
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Original Copy of Certificate of Registration 2. Student Identification Card (ID)
1. Registrar’s Office 2. MIS Office
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HOW TO AVAIL OF THE SERVICE
No. CLIENT STEPS AGENCY ACTIONS
FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1. Present certificate of registration(COR) and student ID
Signs the COR and Validates ID
none 1 minute Attending Officer
2. Signs in the log book for validation
Return Certificate of Registration and Validated ID
1 minute
Attending
Officer
End of Transaction
3. Issuance of Clearance Form
Office or Division: Student Affairs Services Classification: Simple Type of Transaction: Government-to-Citizens Who may avail: All undergraduate
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Certificate of Registration /Application for TOR
Registrar’s Office
HOW TO AVAIL OF THE SERVICE
No. CLIENT STEPS AGENCY
ACTIONS FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1. Presents application for TOR or Certificate of Registration
Check the authenticity document
none
1 minute
Attending
Officer
2. Signs in the log book for clearance
Return Application for TOR or Certificate of Registration and issue clearance
1 minute
Attending Officer
End of Transaction
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4. Student Accident Insurance Claim Office or Division: Student Affairs Services Classification: Highly Technical Type of Transaction: Government-to-Citizens (G2C) Who may avail: All undergraduate students
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Certificate of Registration and Medical Certificate
Medical Doctor
HOW TO AVAIL OF THE SERVICE
No. CLIENT STEPS AGENCY
ACTIONS FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1. Certificate of Registration and Medical Certificate
Verifies if student is officially enrolled and ascertains nature of claim
none 2 minutes Attending Officer
2. Sign in the log book for Insurance Claim and ask whom to contact (if qualified)
Directs client to office of Insurance Agent for processing claim
None 1 minute Attending Officer
End of Transaction
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Guidance Office
1. Information Service (Institutional Orientation P rogram) Office or Division: Student Affairs Services Classification: Simple Type of Transaction: Government-to-Citizens (G2C) Who may avail: All undergraduate students and Parents
CHECKLIST OF REQUIREMENTS WHERE TO SECURE 4. Original Copy of Certificate of Registration 1. Registrar’s Office
HOW TO AVAIL OF THE SERVICE
No. CLIENT
STEPS AGENCY ACTIONS FEES TO
BE PAID PROCESSING
TIME PERSON
RESPONSIBLE 1. Present COR Verifies the program
enrolled if it suits the schedule of orientation
None
30 seconds –
1 minute
Attending Officer
2. Register name on the Registration sheet
Facilitates seats for the orientation
None
1 minute
Attending Officer
3 Listen and participate in the Orientation Program
Conducts Orientation None 4 hours Attending Officer
End of Transaction
2. Information Service (Pre-employment Orientation Pro gram) Office or Division: Student Affairs Services Classification: Simple Type of Transaction: Government-to-Citizens Who may avail: All undergraduate
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
3. Student Identification Card (ID) 4. MIS Office
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HOW TO AVAIL OF THE SERVICE
No. CLIENT STEPS AGENCY ACTIONS
FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1. Presents ID Verifies I.D. none 30 seconds - 1 minutes
Attending Officer
2. Register name on the Registration sheet
Facilitates seats for the orientation
none
1 minute
Attending
Officer 3 Listen and
participate in the Orientation Program
Conducts Orientation
none
1 day
Attending Officer
4 Receives the Certificate of Attendance
Gives Certificate of Attendance
none
1 minute
Attending Officer
End of Transaction
3. Information Services (C. Career Guidance Orienta tion)
Office or Division: Student Affairs Services Classification: Simple Type of Transaction: Government-to-Citizens Who may avail: All Applicants for Enrolment/Graduating High School
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Form 137 (Permanent Record) or Form 138e (High School Rating Card) Good Moral Certificate
School were applicant graduates. Guidance Office of the School were applicant Graduates
HOW TO AVAIL OF THE SERVICE
No. CLIENT
STEPS AGENCY ACTIONS
FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1. Presents Form 137 or 138e and Good Moral Certificate
Verifies the Rating Card (Form 138e)
none
30 seconds - 1 minute
Attending Officer
2. Registers at the registration sheet
Conducts Orientation
none
4 hours
Attending
Officer
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3 Listen to the Orientation
Distributes information tools (flyers, etc.)
none
1 minute
Attending
Officer End of Transaction
4. Testing Services Office or Division: Student Affairs Services Classification: Highly Technical Type of Transaction: Government-to-Citizens (G2C) Who may avail: All undergraduate students
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
a. Candidates for High School Graduation of the current school year
• Certificate of Live Birth PSA Authenticated (photocopy)
• 4 copies 2x2 colored ID picture (white Background)
• 1 long brown envelope b. High School Graduate
• Form 137 (Permanent Record) or Form 138e (High School Rating Card) or any record of its equivalent
• Transcript of Records for (transferee) • Honorable dismissals(transferee) • Good Moral Certificate • Certificate of Live Birth PSA Authenticated
(photocopy) • 4 copies 2x2 colored ID picture (white
Background) • 1 long brown envelope
• Philippine Statistics Authority
• School were applicant graduates.
• From previous school were
applicant attended. • Guidance Office of the
School were applicant Graduates
HOW TO AVAIL OF THE SERVICE
No. CLIENT STEPS AGENCY
ACTIONS FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1 Present the required documents
Check if the admission requirement is complete
none 4 minutes Attending Officer
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2. Accomplish the application form/student Information sheet and submit to concerned personnel
Issue and instruct the applicant regarding the application form
none 4 minutes Attending Officer
3 Receive examination schedule and prepare for the exam
Issue examination schedule
none 2 minutes Attending Officer
4 Take the examination on the scheduled date and time
Administer the examination
none 45 minutes – 1 hour
Attending Officer
5 Ask for the availability of the result and register at the services logbook
Inform when the result is available
none 1 minute Attending Officer
End of Transaction
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Campus Clinic
1. Health Service (Medical and Dental)
Office or Division: Campus Clinic
Classification: Simple
Type of Transaction: Government-to-Citizen (G2C)
Who may avail: All Undergraduate students and Campus Personnel. CHECKLIST OF REQUIREMENTS WHERE TO SECURE School ID and COR for Students MIS office/Registrar Office
HOW TO AVAIL OF THE SERVICE
No. CLIENT STEPS
AGENCY ACTIONS
FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1. Present ID or COR Sign in the Logbook fill up form for new client patient.
Return ID & COR to the patient Let patient fill up the REFERRAL FORM for new patient. Get patient record at the record section for old student
Php 50.00
3 minutes Campus nurse
2. Assessment of
patient
Vital signs taking, assessment of patient complaints give first aid if necessary. Refer patient to the Physician
5 minutes Campus Nurse
3. Consultation and treatment client will accomplish patient medical record form
Consultation and treatment is conducted: final diagnoses for common ailments
15 minutes Campus Nurse
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and referrals for major illness
4. Proceed to receiving area and wait for the prescribed medicines.
Dispensing of medicines for common ailment & give necessary health teaching.
3 minutes Campus Nurse
2. Medical and Dental Referrals
No. CLIENT STEPS
AGENCY ACTIONS FEES TO BE
PAID
PROCESSING TIME
PERSON RESPONSIBLE
1. Present ID & COR. Sign in the Log Book
Return ID and COR to the patient. Let patient fill up health record form for new patient
- Get patients record at the record section for old student
10 minutes Campus Nurse
2. Assessment of Patient
Vital signs taking, Assessment of patient compliant or give first aid if necessary
- Let patient fill-up referral form.
10 minutes Campus nurse
3. Received referral note
Give instruction to the patient
3 minutes Campus Nurse
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Library
1. Issuance of Library Card Office or Division: Library Classification: Simple Type of Transaction: Government-to-Citizens (G2C) Who may avail: All undergraduate students
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Picture 1 x1 white background Bring to present for issuance
HOW TO AVAIL OF THE SERVICE No. CLIENT STEPS AGENCY
ACTIONS FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1. Present library card with picture and validated the current semester
Verify the validation
None 1 minute Library Clerk
2. Register in the log book by program/courses
Check properly signed
None 1 minute Library clerk
End of Transaction 2. Circulation Services Office or Division: Library Classification: Simple Type of Transaction: Government-to-Citizens (G2C) Who may avail: All undergraduate students
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Library Card
Library
HOW TO AVAIL OF THE SERVICE
No. CLIENT STEPS AGENCY
ACTIONS FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1. Search the call number of the books in the card catalog
2 minutes None 2 minute Librarians
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2. Proceed to the shelves ( Open shelves system)
1 minute None 1 minute Librarians
3 Ask assistance from library personnel for the materials needed or other queries.
1 minute None I minute Librarians
End of Transaction 3. Photocopying/Borrowing Library Materials Office or Division: Academic Affairs Classification: Simple Type of Transaction: Government-to-Citizens (G2C) Who may avail: All undergraduate students
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Library Card
Library
HOW TO AVAIL OF THE SERVICE
No. CLIENT STEPS AGENCY
ACTIONS FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1. Present books to be borrowed and library card
Full out the book card for filling up the borrower
None 2 minute Library personnel
2. Fill out book card with name, college and student/ number and present library staff
Check properly filled out
None 1 minute Library personnel
3 Wait for the books to be processed for check-out
Write the due date of book
None I minute Library personnel
4 Receive books Issue book/s borrowed to the borrower
None 2 minutes Library personnel
End of Transaction
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4. Returning Library Materials Office or Division: Library Classification: Simple Type of Transaction: Government-to-Citizens (G2C) Who may avail: All undergraduate students
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Library Card
Library
HOW TO AVAIL OF THE SERVICE
No. CLIENT STEPS AGENCY
ACTIONS FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1. Check the accession no of book/s returned and due date.
Acceptance in good condition
None 2 minute Library personnel
2. If overdue fines are imposed payment done in Cashier office
Penalty Days overdue
1 minute Library personnel
3 Received computation of penalty
payment of penalty
Number of days of penalty imposed
I minute Library personnel
4 Present official receipt of payment
Records the o. r. number
Number of days of penalty imposed
2 minutes Library personnel
5 Claim the library card
Issuance of library card
None 2 minutes Library personnel
End of Transaction 5. Reserved Section Office or Division: Library Classification: Simple Type of Transaction: Government-to-Citizens (G2C) Who may avail: All undergraduate students
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Library Card
Library
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HOW TO AVAIL OF THE SERVICE
No. CLIENT STEPS AGENCY
ACTIONS FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1. Approach library personnel references/books needs in reserved section
Locate the books availability
None 2 minute Library personnel
2. Attached library card/book card
Presents the book
None 1 minute Library personnel
3 Stay in the reading area
Location for study
None I minute Library personnel
End of Transaction 6. Learning Space Office or Division: Library Classification: Simple Type of Transaction: Government-to-Citizens (G2C) Who may avail: All undergraduate students
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Library Card
Library
HOW TO AVAIL OF THE SERVICE
No. CLIENT STEPS AGENCY
ACTIONS FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1. Presents library card and logs-in
Open the Computer
None 2 minute Library personnel
2. Proceeds to computer and performs activity
1 hour allowed
None 1 minute Library personnel
End of Transaction
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Office of the Campus Registrar
1. Registration Services
a. Incoming Freshmen (Undergraduate)
Office/Division: Office of the Campus Registrar Classification: Highly Technical Type of Transaction: Government-to-Citizens (G2C) Who may avail: All qualified incoming freshmen undergraduate
students
CHECKLIST OF REQUIREMENTS WHERE TO SECURE Undergraduate
Subject Confirmation & Assessment Slip From 138 (Card) Certificate of Good Moral Character Birth Certificate (PSA/NSO) Medical Certificate 2x2 picture Brown Envelop
From respective Colleges School last attended/graduated School last attended/graduated PSA Office University Clinic
HOW TO AVAIL OF THE SERVICE
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBL
E 1
Present Subject Confirmation & Assessment Slip
Check the Subject Confirmation/Assessment Slip issued in their respective departments/colleges.
NONE 5 mins. Registrar Staff
Advise students to proceed to Cashiers office if they are not qualified for the Free Tuition Law.
NONE 1 min. Registrar Staff
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2 Submit original copies of the Enrolment requirements
Inspect that the submitted original copies of the Enrolment requirements are complete
NONE 3 mins. Registrar Staff
3
Receive and affix signature to the Certificate of Registration to manifest that all entries are true and correct.
Issue Certificate of Registration to manifest official enrolment in the University
NONE 5 mins. Registrar Staff
Advise students to proceed to the SAS for the Student ID issuance.
NONE 1 min. Registrar Staff
End of Transaction
b. Transferees
Office/Division: Office of the Campus Registrar Classification: Highly Technical Type of Transaction: Government-to-Citizens (G2C) Who may avail: All qualified transferee undergraduate students
CHECKLIST OF REQUIREMENTS WHERE TO SECURE Application for crediting of courses form Academic record with the computed GWA Subject Confirmation & Assessment Slip Official Transcript of Records (for evaluation) Honorable Dismissal Certificate of Good Moral Character Birth Certificate (PSA/NSO) Medical Certificate 2x2 picture Brown Envelop
From respective Area Chair/Colleges Office of the Campus Registrar From respective Colleges School where you last attended School where you last attended School where you last attended PSA Office Campus Clinic
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HOW TO AVAIL OF THE SERVICE
CLIENT STEPS AGENCY ACTIONS
FEES TO BE
PAID
PROCESSING TIME
PERSON RESPONSIBLE
1 Present Approved application for crediting of courses form, Evaluated academic record with the computed GWA and Subject Confirmation & Assessment Slip
Verify if the application for crediting of courses form is approved
Check if the evaluated academic record with the computed GWA is attached
Subject Confirmation/ Assessment Slip issued in their respective departments/colleges is duly accomplished.
NONE 5 mins. Registrar Staff
Advise students to proceed to Cashiers office if they are not qualified for the Free Tuition Law.
NONE 1 min. Registrar Staff
3 Submit original copies of the Enrolment requirements
Inspect that the submitted original copies of the Enrolment requirements are complete
NONE 3 min. Registrar Staff
4
Receive and affix signature to the Certificate of Registration to manifest that all entries
Issue Certificate of Registration to manifest official enrolment in the University
NONE 5 mins. Registrar Staff
Advise students to proceed to the SAS
NONE 1 min. Registrar Staff
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are true and correct.
for the Student ID issuance.
End of Transaction
c. Shiftee
Office/Division: Office of the Campus Registrar Classification: Highly Technical Type of Transaction: Government-to-Citizens (G2C) Who may avail: All qualified shiftee undergraduate students
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
5. Duly accomplished student clearance 6. Subject Confirmation & Assessment Slip 7. Application for crediting of courses form 8. Academic record with the computed GWA
From respective Colleges From respective Colleges Office of the Campus Registrar Office of the Campus Registrar
HOW TO AVAIL OF THE SERVICE
CLIENT STEPS AGENCY ACTIONS
FEES TO BE
PAID
PROCESSING TIME
PERSON RESPONSIBLE
1
Present duly accomplished clearance, Approved application for crediting of courses form, Evaluated academic record with the computed GWA and Subject Confirmation
Verify if the application for crediting of courses form is approved
Check if the evaluated academic record with the computed GWA is attached
Subject Confirmation/ Assessment Slip issued in their respective
NONE 5 mins. Registrar Staff
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& Assessment Slip
departments/colleges is duly accomplished.
Advise students to proceed to Cashiers office if they are not qualified for the Free Tuition Law.
NONE 1 min. Registrar Staff
3
Receive and affix signature to the Certificate of Registration to manifest that all entries are true and correct.
Shifts the applicant from old to new program and Re-Issue Certificate of Registration to manifest official enrolment in the University
NONE 5 mins. Registrar Staff
Advise students to proceed to the SAS for the Student ID validation.
NONE 1 min. Registrar Staff
End of Transaction
d. Returnee
Office/Division: Office of the Campus Registrar Classification: Highly Technical Type of Transaction: Government-to-Citizens (G2C) Who may avail: All qualified returning undergraduate students
CHECKLIST OF REQUIREMENTS WHERE TO SECURE Student clearance Subject Confirmation & Assessment Slip Application for crediting of courses form Academic record with the computed GWA Returnee’s Application form
From respective Colleges From respective Colleges Office of the Campus Registrar Office of the Campus Registrar
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HOW TO AVAIL OF THE SERVICE
CLIENT STEPS AGENCY ACTIONS
FEES TO BE
PAID
PROCESSING TIME
PERSON RESPONSIBLE
1
Present duly accomplished clearance, Approved application for crediting of courses form, Evaluated academic record with the computed GWA and Subject Confirmation & Assessment Slip
Verify if the application for crediting of courses form is approved
Check if the evaluated academic record with the computed GWA is attached
Subject Confirmation/ Assessment Slip issued in their respective departments/colleges is duly accomplished.
NONE 5 mins. Registrar Staff
Advise students to proceed to Cashiers office if they are not qualified for the Free Tuition Law.
NONE 1 min. Registrar Staff
4
Receive and affix signature to the Certificate of Registration to manifest that all entries
Issue Certificate of Registration to manifest official enrolment in the University
NONE 5 mins. Registrar Staff
Advise students to proceed to the SAS
NONE 1 min. Registrar Staff
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are true and correct.
for the Student ID validation.
End of Transaction
e. Continuing
Office/Division: Office of the Campus Registrar Classification: Highly Technical Type of Transaction: Government-to-Citizens (G2C) Who may avail: All qualified continuing undergraduate students
CHECKLIST OF REQUIREMENTS WHERE TO SECURE Student clearance Subject Confirmation & Assessment Slip
From respective Colleges From respective Colleges
HOW TO AVAIL OF THE SERVICE
CLIENT STEPS AGENCY ACTIONS
FEES TO BE
PAID
PROCESSING TIME
PERSON RESPONSIBLE
1
Present duly accomplished clearance, and Subject Confirmation & Assessment Slip
Check that the clearances are duly accomplished together with their Subject Confirmation / Assessment Slip issued in their respective departments/colleges.
NONE 5 mins. Registrar Staff
Advise students to proceed to Cashiers office if they are not qualified for the Free Tuition Law.
NONE 1 min. Registrar Staff
3
Receive and affix signature to the
Issue Certificate of Registration to manifest official
NONE 5 mins. Registrar Staff
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Certificate of Registration to manifest that all entries are true and correct.
enrolment in the University
Advise students to proceed to the SAS for the Student ID issuance.
NONE 1 min. Registrar Staff
End of Transaction
f. Adding/Dropping/Changing/Withdrawal of Load
Office/Division: Office of the Campus Registrar Classification: Simple Type of Transaction: Government-to-Citizens (G2C) Who may avail: All officially enrolled students
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Certificate of Registration Change load form Official Receipt
From Campus Registrar From respective Colleges Cashier’s Office
HOW TO AVAIL OF THE SERVICE
CLIENT STEPS AGENCY ACTIONS
FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBL
E 1 Secure
change load form
Issue Change load form
NONE 5 mins. Registrar Staff
2 Fill – up change load form
Advise students to proceed to Cashiers office for the payment of
P20.00/subject
1 min. Registrar Staff
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change load.
3 Present duly accomplished change load form, official receipt and Certificate of Registration
Receive a copy of the Change Load Form duly signed by the requesting applicant, the Cashier and approved by the Dean.
NONE 1min. Registrar Staff
4 Receive and affix signature to the Certificate of Registration to manifest that all entries are true and correct.
Re-Issue Certificate of Registration to manifest official enrolment in the University
NONE 5 mins. Registrar Staff
End of Transaction
2. Filing for the release of the following Credenti als/Documents
a. Official Transcript of Records (Original/Re-issu ance)
Office/Division: Office of the Campus Registrar Classification: Highly Technical Type of Transaction: Government-to-Citizens (G2C) Who may avail: All current and former students
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CHECKLIST OF REQUIREMENTS WHERE TO SECURE
4. Application for Request of Credentials 5. Official Receipt 6. Documentary Stamp 7. Student Clearance (for 1st time applicant)
Office of the Campus Registrar Cashier’s Office BIR From respective Colleges
HOW TO AVAIL OF THE SERVICE
CLIENT STEPS AGENCY ACTIONS
FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBL
E 1 Secure
application for Request of Credentials form and fill-in particulars and purpose.
Check and verify for the completeness of the student records and Issue application for Request of Credentials forms.
NONE 5 mins. Registrar Staff
2 Pay Corresponding Fees
at the Cashiers Office
Advise students to proceed to Cashiers office for the payment of Official Transcript of Records.
P50.00/page
P30.00 Doc. Stamp
1 min. Registrar Staff
3 Present duly approved application for Request of Credentials form, Official
Checks entries in the
Application for Request of
NONE 3 mins. Registrar Staff
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Receipt, Documentary Stamp and duly signed student clearance for first time applicants.
Credentials Form, Official Receipt & duly signed clearance then issue claim stub.
4 Presents Claim Stub on scheduled date.
Release Credential/s applied for.
NONE 5 mins. Registrar Staff
End of Transaction
b. Honorable Dismissal
Office/Division: Office of the Campus Registrar Classification: Highly Technical Type of Transaction: Government-to-Citizens (G2C) Who may avail: All current and former students opting to transfer
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
3. Application for Request of Credentials 4. Official Receipt 5. Documentary Stamp
Office of the Campus Registrar Cashier’s Office BIR
HOW TO AVAIL OF THE SERVICE
CLIENT STEPS AGENCY ACTIONS
FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1 Secure application for Request of
Check and verify for the completeness of the student
NONE 5 mins. Registrar Staff
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Credentials form
records and Issue application for Request of Credentials forms.
2 Pay Corresponding Fees
at the Cashiers Office
Advise students to proceed to Cashiers office for the payment of Honorable Dismissal.
P55.00/page
P30.00 Doc. Stamp
1 min. Registrar Staff
3 Present duly approved application for Request of Credentials form, Official Receipt, documentary stamp and duly signed student clearance for first time applicants.
Checks entries in the
Application for Request of Credentials Form then issue claim stub.
NONE 3 mins. Registrar Staff
4 Presents Claim Stub on scheduled date.
Release Credential/s applied for.
NONE 5 mins. Registrar Staff
End of Transaction
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c. Diploma
Office/Division: Office of the Campus Registrar Classification: Highly Technical Type of Transaction: Government-to-Citizens (G2C) Who may avail: All graduates
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
4. Application for Request of Credentials 5. Official Receipt 6. Documentary Stamp 7. Affidavit of Loss (for 2nd copy)
Office of the Campus Registrar Cashier’s Office BIR Notary Public
HOW TO AVAIL OF THE SERVICE
CLIENT STEPS AGENCY ACTIONS
FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1 Secure application for Request of Credentials form
Check and verify for the completeness of the student records and Issue application for Request of Credentials forms.
NONE 5 mins. Registrar Staff
2 Pay Corresponding Fees
at the Cashiers Office
Advise students to proceed to Cashiers office for the payment of Diploma.
P150.00 (1st
time) P250.00
(2nd time)
P30.00 Doc.
Stamp
1 min. Registrar Staff
3 Present duly approved application for
Checks entries in the
NONE 3 min. Registrar Staff
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Request of Credentials form, Official Receipt, Documentary Stamp and duly signed student clearance for first time applicants.
Application for Request of Credentials Form, Official Receipt & duly signed clearance then issue claim stub.
4 Presents Claim Stub on scheduled date.
Release Credential/s applied for.
NONE 5 mins. Registrar Staff
End of Transaction
d. Certifications
Office/Division: Office of the Campus Registrar Classification: Highly Technical Type of Transaction: Government-to-Citizens (G2C), Government-to-
Businesses (G2B), Government-to-Government (G2G)
Who may avail: All current and former students
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
3. Application for Request of Credentials 4. Documentary Stamp 5. Official Receipt
Office of the Campus Registrar BIR Cashier’s Office
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HOW TO AVAIL OF THE SERVICE
CLIENT STEPS AGENCY ACTIONS
FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1 Secure application for Request of Credentials form
Check and verify for the completeness of the student records and Issue application for Request of Credentials forms.
NONE 5 mins. Registrar Staff
2 Pay Corresponding Fees
at the Cashiers Office
Advise students to proceed to Cashiers office for the payment of Certifications.
P30.00/ Certificatio
n
P30.00 Doc.
Stamp
1 min. Registrar Staff
3 Present duly approved application for Request of Credentials form, Documentary stamp and Official Receipt.
Checks entries in the
Application for Request of Credentials Form, and Official Receipt
NONE 3 min. Registrar Staff
4 Presents Claim Stub on scheduled date.
Release Credential/s applied for.
NONE 5 mins. Registrar Staff
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End of Transaction
e. Form 137
Office/Division: Office of the Campus Registrar Classification: Highly Technical Type of Transaction: Government-to-Citizens (G2C) Who may avail: All former high school students
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Application for Request of Credentials Official Receipt Documentary Stamp Student’s Clearance (for 1st Time Applicants)
Office of the Campus Registrar Cashier’s Office BIR College/Department Concern
HOW TO AVAIL OF THE SERVICE
CLIENT STEPS AGENCY ACTIONS
FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1 Secure application for Request of Credentials form
Check and verify for the completeness of the student records and Issue application for Request of Credentials forms.
NONE 5 mins. Registrar Staff
2 Pay Corresponding Fees
Advise students to proceed to Cashiers office for the payment of Form 137.
P50.00/page
P30.00 Doc.
Stamp
1 min. Registrar Staff
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at the Cashiers Office
3 Present duly approved application for Request of Credentials form, Student’s Clearance, Documentary stamp and Official Receipt.
Checks entries in the
Application for Request of Credentials Form, and Official Receipt
NONE 3 mins. Registrar Staff
4 Presents Claim Stub on scheduled date.
Release Credential/s applied for.
NONE 5 mins. Registrar Staff
End of Transaction
3. Completion of INC’s
Office/Division: Office of the Campus Registrar Classification: Highly Technical Type of Transaction: Government-to-Citizens (G2C) Who may avail: All officially enrolled students
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Application for Completion of Incomplete Grades Official Receipt
Office of the Campus Registrar Cashier’s Office
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HOW TO AVAIL OF THE SERVICE
CLIENT STEPS AGENCY ACTIONS
FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1 Secure application form for the Completion of Grade
Issue Completion of Grades Form
NONE 1 min. Registrar Staff
2 Fill – up Completion Form and Pay Corresponding Fees
at the Cashiers Office
Advise students to proceed to Cashiers office for the payment of completion of INC.
P50.00/subject
1 min. Registrar Staff
3 Present duly approved application for Completion of Incomplete Grades form, and Official Receipt.
Checks entries in the
Application Completion of Incomplete Grades form, and Official Receipt.
Logs and release the Student’s Copy of the Form
NONE 3 min. Registrar Staff
End of Transaction
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4. Authentication
Office/Division: Office of the Campus Registrar Classification: Highly Technical Type of Transaction: Government-to-Citizens (G2C) Who may avail: All former students
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Photocopies of Student’s Academic Records for Authentication Official Receipt
Office of the Campus Registrar Cashier’s Office
HOW TO AVAIL OF THE SERVICE
CLIENT STEPS AGENCY ACTIONS
FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1 Present photocopies of student’s documents for authentication
Check and verify the student’s records
NONE 5 mins. Registrar Staff
2 Pay Corresponding Fees
at the Cashiers Office
Advise students to proceed to Cashiers office for the payment of Authentication.
P20.00/3pag
es
1 min. Registrar Staff
3
Present Official Receipt and documents
Checks and verify entries of the documents for authenticity, and
NONE 5 mins. Registrar Staff
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for authentication
ask the Official Receipt
Authenticates, logs and releases of Credential/s applied for.
NONE 5 mins. Registrar Staff
End of Transaction
5. Certification, Authentication, and Verification (CAV)
Office/Division: Office of the Campus Registrar Classification: Highly Technical Type of Transaction: Government-to-Citizens (G2C) Who may avail: All former/active students
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Application for Request of Credentials Documentary Stamp Official Receipt
Office of the Campus Registrar BIR Cashier’s Office
HOW TO AVAIL OF THE SERVICE
CLIENT STEPS AGENCY ACTIONS
FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1 Secure application for Request of Credentials form
Check and verify for the completeness of the student records and Issue application for Request of Credentials forms.
NONE 5 mins. Registrar Staff
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2 Pay Corresponding Fees
at the Cashiers Office
Advise students to proceed to Cashiers office for the payment of Authentication.
P5.00/page
P30.00 Doc.
Stamp
1 min. Registrar Staff
3 Present duly approved application for Authentication, Official Receipt and Documentary Stamp
Checks entries in the
Application for CAV, and Official Receipt
NONE 3 mins. Registrar Staff
4 Presents Claim Stub on scheduled date
Issue CAV, logs and releases of Credential/s applied for.
NONE 5 mins. Registrar Staff
End of Transaction
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141
Supply Office
1. Receipt of Procured Goods Office or Division: Supply Office Classification: Complex, Highly Technical Type of Transaction: Government-to-Citizen (G2C), Government-to-Business
(G2B), Government-to-Government (G2G). Who may avail: All Personnel, Supplier
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
PPMP Purchase Request BAC Resolution Canvass Abstract of Quotation of Articles Purchase Order
Procurement Office Procurement Office Procurement Office Procurement Office Procurement Office Procurement Office
HOW TO AVAIL OF THE SERVICE
No. CLIENT
STEPS AGENCY ACTIONS FEES
TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1 The supplier deliver the goods to the Property and Supply Management Office (PSMO).
1. 1. Receive deliveries from the supplier/ contractor and checks the items vis-à-vis the Delivery Receipt.
None 1 hour Supply Officer Supply Office Admin.Aide
1.2 Compare the delivery receipt/ charge or sales invoice with purchase order.
None 1 hour Supply Officer Supply Office Admin.Aide
2 Prepare report of delivery of goods, equipment, supplies and materials.
1 hour Supply Officer Supply Office Admin.Aide
3 Prepare request for inspection and forwarded to the Commission on Audit and Inspection Committee of the goods delivered.
2 days Supply Officer Supply Office Admin.Aide
4 Record the delivered supplies and materials to
30 min. Supply Officer Supply Office Admin.Aide
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stock cards and equipment to Property Card (PC).
5 Assign property number for each equipment.
30 min. Supply Officer Supply Office Admin.Aide
6 Submit pertinent documents (i.e. Purchase Order, Inspection report, Invoice receipt, delivery receipt, PAR, ICS) to Accounting Office for payment to supplier.
10 min. Supply Officer Supply Office Admin.Aide
TOTAL 2 days, 3 hours and 10
min.
End of Transaction 2. Releasing of Common Supplies and Equipment Office or Division: Supply Office Classification: Simple Type of Transaction: Government-to-Citizens (G2C), Government-to-
Government (G2G) Who may avail: All Personnel
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Requisition Issue Slip (RIS) Property Acknowledgment Receipt (PAR)
Supply Office Supply Office
HOW TO AVAIL OF THE SERVICE
No. CLIENT
STEPS AGENCY ACTIONS FEES TO
BE PAID PROCESSING
TIME PERSON
RESPONSIBLE 1. The
requisitioning personnel fill out the Requisition Issue Slip (RIS)
1.1 The Supply Office personnel requires the requisitioning personnel to fill out the RIS.
None 5 min. Supply Officer Supply Office Admin.Aide
1.2 Forward the RIS fill out form to the University President for approval.
None 30 min. Supply Officer Supply Office Admin.Aide
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2. The end-user receives the requisitioned goods from Supply Office.
The Supply Office personnel prepare and issue Property Acknowledgement Receipt (PAR) upon issuance of the equipment released to the end-user or requisitioner.
None 15 min. Supply Officer Supply Office Admin.Aide
3. The Supply Office personnel record the equipment, common supplies and materials released/ issued.
None 30 min. Supply Officer Supply Office Admin.Aide
4. Prepare report of supplies and materials issued and submit a copy of the same to the Accounting Office.
None 30 min. Supply Officer Supply Office Admin.Aide
TOTAL 1 hour and 50 minutes
End of Transaction 3. Conduct of Physical Count of Inventory Office or Division: Supply Office Classification: Simple Type of Transaction: Government-to-Citizen (G2C), Who may avail: All Personnel
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Request Slip Property Acknowledgement Receipt (PAR)/ Inventory Custodianship Slip (ICS)
Supply Office Supply Office
HOW TO AVAIL OF THE SERVICE
No. CLIENT
STEPS AGENCY ACTIONS FEES
TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1 The personnel fill out request slip for request
Issue a request slip upon request by the personnel concerned
None 5 min Supply Officer Supply Office Admin.Aide
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of physical count of inventory.
2 Assist the PSM Officer or Admin. Aide in the conduct of physical count of property.
2.1 Conduct physical count on inventory with the presence of the personnel concerned.
None 1 hour Supply Officer Supply Office Admin.Aide
2.2 Compare PAR/ ICS with the actual property present during the conduct of counting.
30 min. Supply Officer Supply Office Admin.Aide
3 Certify the report of the Supply Officer as the correctness and appropriateness of the report/ information
Prepare report both for the serviceable and unserviceable within 3 days after the conduct of physical count.
2 days Supply Officer Supply Office Admin.Aide
TOTAL 2 days, 1 hour and 35 min.
End of Transaction
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Accounting Office
1. Payroll Processing Office or Division: Accounting Office Classification: Highly Technical Type of Transaction: Government-to-Citizen (G2C), Government-to-
Government(G2G) Who may avail: All personnel
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Biometric print-out Approved DTR
HRMO Personnel
HOW TO AVAIL OF THE SERVICE
No. CLIENT STEPS AGENCY ACTIONS FEES
TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1 Secure copy of the biometric print-out, transfer to DTR and let it approve from immediate supervisor
Received approved DTR and biometric print-outs of personnel services rendered from HRMO
None 1 hour Accounting Office Admin.
Clerk
Prepare payroll 1 hour Accounting Office Admin.
Clerk Certify and approve
payroll 30 min. Accountant and
Accounting Office Admin.
Clerk Forward payroll to
budget office 15 min. Accounting
Office Admin. Clerk
Issue obligation request and status/ BURS
30 min. Accountant and Accounting
Office Admin. Clerk
Receive for disbursement
30 min. Accountant and Accounting
Office Admin. Clerk
TOTAL 3 hours and 45 min.
End of Transaction
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2. Disbursement Office or Division: Accounting Office Classification: Highly Technical Type of Transaction: Government-to-Citizen (G2C), Government-to-Business
(G2B), Government-to-Government(G2G) Who may avail: All personnel, Supplier
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Receipts, invoices and other proof of payments
Personnel/ Supplier
HOW TO AVAIL OF THE SERVICE
No. CLIENT
STEPS AGENCY ACTIONS FEES
TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1 Request for payment
Receive complete documents in accordance to usual accounting and auditing rules as basis for the preparation of the Disbursement Voucher (DV).
None 30 min. Accounting Office Admin.
Clerk
Prepare disbursement and journal entry vouchers.
None 1 hour Accounting Office Admin.
Clerk Forward to cashier’s Office
the approved DV if the source of fund is not coming from GAA, Fiduciary and Special Trust Fund for payment, otherwise, submit DV to the budget office for obligation.
None 30 min. Accounting Office Admin.
Clerk
Receive the obligated DV for recording and certify as to the completeness and cash availability.
None 30 min. Accountant Accounting
Office Admin. Clerk
Forward to Cashier’s Office the approved DV for payment.
None 15 min. Accounting Office Admin.
Clerk TOTAL 2 hours and
45 min.
End of Transaction
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Cashier’s Office
1. Payments/ Issuance of Official Receipt Office or Division: Cashier’s Office Classification: Complex Type of Transaction: Government-to-Citizens (G2C), Government-to-
Businesses (G2B), Government-to-Government (G2G) Who may avail: All undergraduate, Government Offices, Non-
Government Offices and other Clients
CHECKLIST OF REQUIREMENTS WHERE TO SECURE Payment Checklist Campus Cashier Application for Request of Transcript of Records, CAV, Certificates, Honorable Dismissal, Diploma & Others
Registrar
Issuance of Bid Documents Procurement Office Statement of Account/Request slip/Billings/Order Slip/Remittance Slip
Auxiliary Services and Income Generating Projects Office
Letter Request Guidance Office
HOW TO AVAIL OF THE SERVICE
NO
CLIENT STEPS
AGENCY ACTIONS
FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1 • Fill out Payment checklist available at the windows
• Present the checklist to the staff on the window
• Present Documents necessary for the transaction
2.1 For Tuition and other School Fees : Get the completely filled up checklist
2.2 For other
payments: Get Application/Order Slip / Billings/Statement of Account/ Request Slip/Letter Request
Refer to posted Schedule of fees on the Bulletin of Information
Amount indicated in the Application/Billings/Statement of Account, etc.
30 seconds
Cashier Admin. Assistant
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2 Pay the Amount Count the Money, Print and Issue the Official Receipt
30 seconds
3 Receive the Official Receipt /Change
End of Transaction
2. Releasing of Checks/ Cash
Office or Division: Cashier’s Office Classification: Complex Type of Transaction: Government-to-Citizens (G2C), Government-to-
Businesses (G2B), Government-to-Government (G2G) Who may avail: All undergraduate, Government Offices, Non-
Government Offices and other Clients CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Valid ID Any Government Offices, Agency you are connected
HOW TO AVAIL OF THE SERVICE
NO.
CLIENT STEPS
AGENCY ACTIONS
FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1 Inform the Client/Payee thru text/Call if he/she has receivable/s from the agency.
None
30 seconds Cashier Admin. Assistant
2 Approach the staff at the office
• Present Valid ID for faculty /staff and students
• Present one (1) valid ID for Supplier
Require Clients to sign the voucher at the receive payment box
None
30 seconds Cashier Admin. Assistant
3 Issues Official receipts (for Supplier,
Receives the Official Receipt and release the checks
None 30 seconds
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Remittances and Billings)
4 Receive checks/cash
End of Transaction
3. Releasing of Mid-term Exam Admission Slip Office or Division: Cashier’s Office Classification: Simple, Complex, or Highly Technical Type of Transaction: Government-to-Citizens (G2C), Who may avail: All undergraduate, Government Offices, Non-
Government Offices and other Clients
CHECKLIST OF REQUIREMENTS WHERE TO SECURE Payment Checklist Office of the Cashier
HOW TO AVAIL OF THE SERVICE
NO.
CLIENT STEPS
AGENCY ACTIONS
FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1 • Fill out Payment checklist available at the windows
• Present the checklist to the staff on the window
1.4 Get the completely filled up checklist
1.5 Checks student ledger for possible balance in the University Information System.
1.6 Ask payment for students with balance
None 30 seconds
Cashier Admin.
Assistant
2 Pays the amount 1.3 Process payment and issue official receipts.
1.4 Release duly signed Midterm Admission Slip
Amount of
back accounts if there is any
30 seconds
3 Receives the Mid-term Admission Slip
End of Transaction
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4. Signing of Student Clearance
Office or Division: Cashier’s Office Classification: Complex Type of Transaction: Government-to-Citizens (G2C) Who may avail: All undergraduate, Graduate Students
CHECKLIST OF REQUIREMENTS WHERE TO SECURE Clearance Office of the Campus Dean
HOW TO AVAIL OF THE SERVICE
NO. CLIENT STEPS AGENCY ACTIONS
FEES TO BE PAID
PROCESSING TIME
PERSON RESPONSIBLE
1 Present the completely filled up Student Clearance to the staff at the window
1.3 Checks student ledger for possible balance in the University Information System.
1.4 Ask payment for students with balance
None 30 seconds
Cashier Admin.
Assistant
2 Pays the amount 1.3 Process payment and issue official receipts and
Amount of back
accounts if there is any
30 seconds
3 Receive the duly signed Student Clearance
Sign the Students Clearance
End of Transaction
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FEEDBACK AND COMPLAINTS MECHANISM How to send Feedback Fill-up Client’s Feedback Form and drop at the
designated Client’s Feedback Drop box located in the particular office where transaction was made.
How Feedback are processed Every week, the personnel from Quality Assurance Office opens the drop box and compiles and records all feedbacks submitted. Every month, the QA Director make a report of the summary of feedbacks and provide copy to respective offices.
How to file a complaint Complaint can be filed by sending formal letter through mail or personal to concerned office. Received copy should be secured by the complainant.
How complaints are processed
The formal letter received by the concerned office should be answered by the head of office within 15 days upon receipt. The complaints are evaluated and processed for resolution and or referral to the next higher office.
Contact Information of Contact Center ng Bayan (CCB), Presidential Complaints Center (PCC), Legal and Public Assistance Office, ARTA
CCB : 0908-881-6565 (SMS) PCC : 8888 ARTA : [email protected] 1-ARTA (2782)
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LIST OF OFFICES
Office Address Contact Information
Office of the University President
2nd Floor of Administrative Building Nwssu Main Campus, Calbayog City, Samar
6710
(055) 2093657 [email protected]
Office of the University and Board Secretary
2nd Floor of Administrative Building NwSSu Main Campus, Calbayog City, Samar
6710
(055) 2093657 [email protected]/ [email protected]
Planning Office @2nd Floor of Administrative Building Nwssu Main Campus, Calbayog City, Samar
6710
(055) 2091596 [email protected]
Quality Assurance Office @2nd Floor of Administrative Building Nwssu Main Campus, Calbayog City, Samar
6710
(055) 2091596 [email protected]
International Affairs Office
Ground Floor of Information Center,
NwSSU Main Campus, Calbayog City Samar, 6710
(055) 2091466 [email protected]
Internal Auditor Office Ground Floor of Business
Development Center, NwSSU Main
Campus, Calbayog City Samar, 6710
(055) 2093634 [email protected]
Legal Officer Office Ground Floor of Engineering
Technology, NwSSU Main Campus,
Calbayog City Samar, 6710
(055) 2093663 [email protected]
Office of the Vice President for Administrative Affairs
@2nd Floor of Administrative Building Nwssu Main Campus,
(055) 2094717 [email protected]
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Calbayog City, Samar 6710
Office of the Human Resource Management Officer
Ground Floor, HRMO building, NwSSU Main
Campus, Calbayog City Samar, 6710
(055) 2093900 [email protected]
Office of the Human Resource Development Officer
Ground Floor, HRMO building, NwSSU Main
Campus, Calbayog City Samar, 6710
(055) 2093900 [email protected]
Office of the Supply and Property Management Officer
Ground Floor, Supply Building, NwSSu Main
Campus, Calbayog City Samar, 6710
(055) 2091554 [email protected]
Procurement Office @2nd Floor of Administrative Building Nwssu Main Campus, Calbayog City, Samar
6710
(055) 2093122 [email protected]
School Plant Facilities and Infrastructure Development Office
2nd Floor of Technology Complex Building Nwssu Main Campus, Calbayog City, Samar 6710
(055) 2092562 [email protected]
Management Information System Office
Ground Floor, MIS Building, NwSSU Main
Campus, Calbayog City Samar, 6710
(055) 2091466 [email protected]
Records Office 2nd Floor of Food Technology Building
Nwssu Main Campus, Calbayog City, Samar
6710
Security Services Office Ground Floor of College of Arts and
Science, NwSSU Main Campus, Calbayog City Samar, 6710
(055) 2093879 [email protected]
Accounting Office @2nd Floor of Administrative Building Nwssu Main Campus, Calbayog City, Samar
6710
(055) 2093904 [email protected]
Cashier’s Office Ground Floor, of Administrative Building
,NwSSU Main
(055) 2091783 [email protected]
ISO 9001:2015 Certified
Republic of the Philippines Northwest Samar State University Rueda St., Calbayog City 6710 Website: http//www.nwssu.edu.ph Email: [email protected] Telefax: (055) 2093657
154
Campus, Calbayog City Samar, 6710
Budget Office Ground Floor, of Administrative Building
,NwSSU Main Campus, Calbayog City Samar, 6710
(055) 2091976 [email protected]
Auxiliary/ Business Affairs
Ground Floor of Business
Development Center, NwSSU Main
Campus, Calbayog City Samar
(055) 2093634 [email protected]
Office of the Vice President for Academic Affairs
2nd Floor of Student Affairs and Services,
NwSSU Main Campus, Calbayog City, Samar 6710
(055) 2091784 [email protected]
Office of the Dean, College Of Arts and Sciences
Ground Floor, College of Arts and Sciences
Building, NwSSU Main Campus Calbayog City, Samar 6710
(055) 2093286 [email protected]
Office of the Dean, College of Engineering and Technology
2nd Floor, Engineering Technology Building,
NwSSU Main Campus Calbayog City, Samar
6710
(055) 2093663 [email protected]
Office of the Dean, College of Education
Ground Floor, Teacher Education, NwSSU
Main Campus Calbayog City, Samar,
6710
(055) 2091368 [email protected]
Office of the Dean, College of Information Technology
Ground Floor, Information Technology
Building, NwSSU Main Campus Calbayog City Samar, 6710
(055) 2091909 [email protected]
Office of the Dean, College of Management
Ground Floor, College of Management
Building NwSSU Main Campus Calbayog City, Samar 6710
(055) 2094658 [email protected]
Office of the Student Affairs and Services
2nd Floor,NwSSU Main Campus
(055) 2093120 [email protected]
ISO 9001:2015 Certified
Republic of the Philippines Northwest Samar State University Rueda St., Calbayog City 6710 Website: http//www.nwssu.edu.ph Email: [email protected] Telefax: (055) 2093657
155
Calbayog City, Samar 6710
Office of the Supervisor, NSTP
Ground Floor of College of Education, NwSSU Main Campus
, Calbayog City Samar, 6710
(055) 2091368 [email protected]
Office of the University Librarian
2nd Floor,NwSSU Main Campus
Calbayog City, Samar 6710
(055) 2093664 [email protected]
Office of the University Registrar
Ground Floor, Registrar Building,
NwSSU Main Campus, Calbayog City Samar, 6710
(055) 2093658 [email protected]
Vice President for Research, Extension and External Affairs
2nd Floor,NwSSU Main Campus
Calbayog City, Samar 6710
(055) 2093272 [email protected]
Office of the Research and Development Services
2nd Floor,NwSSU Main Campus
Calbayog City, Samar 6710
(055) 2093272 [email protected]
Research Center for Big Data Sciences and Analysis
2nd Floor of VP-REEA Office Building, Nwssu
Main Campus, Calbayog City Samar,
6710
(055) 2093272 [email protected]
Center of Research for Future Building Materials and Structure
2nd Floor of VP-REEA Office Building, Nwssu
Main Campus, Calbayog City Samar,
6710
(055) 2093272 [email protected]
Samar Integrated Organic Agriculture Research and Development Center
2nd Floor of VP-REEA Office Building, Nwssu
Main Campus, Calbayog City Samar,
6710
(055) 2093272 [email protected]
Office of the Extension Services
2nd Floor, VP-REEA Office, NwSSU Main Campus Calbayog City, Samar 6710
(055) 2093272 [email protected]
Office of External Affairs 2nd Floor of VP-REEA Office Building, Nwssu
Main Campus,
(055) 2093272 [email protected]
ISO 9001:2015 Certified
Republic of the Philippines Northwest Samar State University Rueda St., Calbayog City 6710 Website: http//www.nwssu.edu.ph Email: [email protected] Telefax: (055) 2093657
156
Calbayog City Samar, 6710
Gender and Development Office
Ground Floor of Information Center,
NwSSU Main Campus, Calbayog City Samar, 6710
(055) 2091466 [email protected]
University Disaster and Reduction Office
2nd Floor, VP-REEA Office, NwSSU Main Campus Calbayog City, Samar 6710
(055) 2093272 [email protected]
Office of the Peso Coordinator
2nd Floor, VP-REEA Office, NwSSU Main Campus Calbayog City, Samar 6710
(055) 2093272 [email protected]