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MAGIC: Five Keys for Managers to Unlock the Power of Employee Engagementwww.EngagementMAGIC.com
David Mason, Ph.D.Senior Consultant
Charles Rogel, MBAVP Products & Marketing
www.Decision-Wise.com
About DecisionWise
Founded 1996
30 countries
70 languages
200+ clients
Named one of the fastest
growing private companies in
America- 2015 and 2016
www.Decision-Wise.com
Do you understand the concept of employee engagement?
When Asked….
65%
41%
Managers Non-Managers
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How does the engagement level of the manager compare to the engagement of his or her employees?
36%
24%
14% 14%
48%
51%
43%45%
12%
20%
34%32%
3%5%
9% 9%
0.00%
10.00%
20.00%
30.00%
40.00%
50.00%
60.00%
Fully Engaged (n=808) Key Contributor (n=1154) Opportunity Group(n=292)
Fully Disengaged (n=46)
Em
plo
ye
e E
ng
ag
em
en
t G
rou
ps
(% o
f
Tota
l)
Manager Engagement Groups
Fully Engaged
Key Contributors
Opportunity Group
Fully Disengaged
What does a good day look like for you?
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Defining Engagement
Engagement
Employee engagement is an emotional state where employees feel passionate, energetic, and committed to their work.
This translates into employees who give their hearts, spirits, minds, and hands to deliver a high level of performance to the organization
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We Wrote the Book on Engagement
Extensive psychological literature review
DecisionWise 2013 study of over 13 million responses
Over two decades of research
Business case studies
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The Engagement Experience
Engagement
Satisfaction
Hearts, Spirits, Minds, and Hands
Contractual
Tran
sform
atio
na
lTra
nsa
ctio
na
l
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The Engagement Experience
Satisfaction
M A G I CMeaning Autonomy Growth Impact Connection
Tran
sform
atio
na
lTra
nsa
ctio
na
l
Hearts, Spirits, Minds, and Hands
Contractual
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ENGAGEMENT MAGIC Self-Assessment Results
M
A
G
I
C
Low Moderate High
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M A G I CMeaning Autonomy Growth Impact Connection
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Meaning
Q: What is meaning?
When one’s work has purpose beyond the job itself.
Does your job inspire you?
Which jobs are meaningful? Which jobs are not? Can anything have meaning?
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“I’m part of a team building the world’s
largest indoor coliseum.”
-Philippine Arena in Ciudad de Victoria, the
Philippines
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Two Types of Meaning
AssociatedInherent
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Autonomy
Q: What is autonomy?
The ability to control and shape one’s role and
environment in a way that best uses one’s talents and
preferences to produce optimal results.
Are you given the freedom to fully utilize your
talents and abilities in your
current position?
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Types of Autonomy
Spatial Temporal
Social Task
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Freedom vs. Anarchy
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Growth
Q: What is growth?
Developing; becoming better tomorrow than you
are today, both professionally and personally.
Do you regularly feel challenged
and stretched in your job?
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Stretching and Growth
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Zone of Proximal Development
0 100Aligned Zone of Proximal
Development
Too easy Too hard
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Impact
Q: What is impact?
Causing and being a part of results; seeing positive
and worth while outcomes of one’s efforts.
Do you leave work each day feeling like you
were able to accomplish something significant?
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Game Theory
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Where Do Your Tasks Fall?High
Low
Low
High
IMP
AC
T
EFFORT
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Connection
Q: What is connection?
A sense of belonging to something greater than
oneself.
Do you feel like you belong?
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Types of Connection
Work
Social
Organizational
MissionValues
Task
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Training AgendaEmployee Training- 1 day
Engagement vs. Satisfaction
Self-assessment Results
Why Engagement?
5 Keys
• Meaning
• Autonomy
• Growth
• Impact
• Connection
My Engagement Action Plan
Manager Training- half day
Manager’s Influence
The ROI of Engagement
One-on-One Engagement Interview
Creating Ownership
Creating the Environment
Developing Your People
Your Leadership Plan
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Take the ENGAGEMENT MAGIC Self-Assessment
www.EngagementMAGIC.com/self-assessment
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Learn More
Available at:
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