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ICF International

MADHYA PRADESH URBAN INFRASTRUCTURE INVESTMENT PROGRAMME (MPUIIP)

Handbook of Smart Solutions Ready Reckoner for Preparation of Smart City Proposals in Madhya Pradesh

September 2015

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List of Acronyms

ABPAS Automated Building Plan Approval System

ALPASS Automated Layout Process Approval and Scrutiny System

AMRUT Atal Mission for Rejuvenation and Urban Transformation

ATM Automated Teller Machine

BOD Biochemical Oxygen Demand

BPO Business Process Outsourcing

BRTS Bus Rapid Transit System

COD Chemical Oxygen Demand

CST Central Sales Tax

DFID Department for International Development

DMA District Metering Areas

EHS Employees Health Scheme

FAR Floor Area Ratio

FSI Floor Space Index

GDP Gross Domestic Product

GIFT Gujarat International Finance Tec-City

GIS Geographic Information System

GOI Government of India

GoMP Government of Madhya Pradesh

GPR Ground Penetrating Radar

GPRS General Packet Radio Service

GPS Global Positioning System

GSM Global System for Mobile Communications

gTLDs Generic Top-level Domains

ICT Information and Communication Technology

IEM Industrial Entrepreneur Memorandum

IOT Internet of Things

IT Information technology

ITS Intelligent Transport System

LPCD Litres Per Capita Per Day

MIS Management Information System

MoUD Ministry of Urban Development

MPUIIP Madhya Pradesh Urban Infrastructure Investment Programme

MRTS Mass Rapid Transit System

MSWM Municipal Solid Waste Management

NBCC National Building Construction Corporation

NFC Near Field Communication

NRW Non-Revenue Water

O&M Operations and maintenance

OBITS On- Bus Vehicle Intelligent Transport System

PPA Power Purchase Agreement

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PPP Public Private Partnership

RFID Radio Frequency Identification

RSPM Respirable Suspended Particulate Matter

RTS Rooftop Solar Project

SCADA Supervisory Control and Data Acquisition

SCU Single Control Unit

SHG Self Help Groups

SPM Suspended Particulate Matter

SPV Special Purpose Vehicle

TC Technical Consultant

TDS Tax Deducted at Source

TIN Triangulated Irregular Network

TMCC Traffic Management Control Centre

UDA Urban Development Authority

ULB Urban Local Bodies

VAT Value Added Tax

VHMD Vehicle Health Monitoring & Diagnostics System

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Table of Contents

1 INTRODUCTION ......................................................................................... 7

1.1 Models of Smart Solutions ............................................................................................................. 8

1.2 Principles to Identify Smart Solutions ............................................................................................ 9

1.3 Summary of Smart Solution ......................................................................................................... 10

2 SMART SOLUTIONS FOR TRANSPORT SECTOR ............................................. 14

2.1 Smart Parking ............................................................................................................................... 14

2.2 Vehicle Health Monitoring & Diagnostics System ....................................................................... 14

2.3 Smart Information System for Public Transport Services ............................................................ 15

2.4 Traffic Information System .......................................................................................................... 15

2.5 Incident Reporting System ........................................................................................................... 15

2.6 GIS Based Transportation Asset Management System ............................................................... 16

2.7 Citizen Reporting Tools for Road Safety ...................................................................................... 16

2.8 Smart Street and Pavement Lighting ........................................................................................... 16

2.9 Pelican and Puffin pedestrian crossing system ............................................................................ 16

2.10 Common Mobility Card ................................................................................................................ 16

3 SMART SOLUTIONS FOR WATER SECTOR .................................................... 17

3.1 Water Quality Surveillance Monitoring ....................................................................................... 17

3.2 Pressure Monitoring .................................................................................................................... 17

3.3 Production Metering.................................................................................................................... 17

3.4 Zonal Metering System ................................................................................................................ 17

3.5 Consumer Metering ..................................................................................................................... 18

3.6 Setting up District Metering Areas (DMAs) ................................................................................. 18

3.7 Hydraulic Modelling ..................................................................................................................... 18

3.8 GIS based Asset Management System ........................................................................................ 18

3.9 Geo-Thermal Imaging for Leakage Detection .............................................................................. 19

4 SMART SOLUTIONS FOR WASTE WATER MANAGEMENT .............................. 20

4.1 Sewerage Network Decision Support Tool .................................................................................. 20

4.2 Run-off Simulation Model ............................................................................................................ 20

4.3 Integrated Watershed Management ........................................................................................... 21

4.4 Asset Management and Capital Planning .................................................................................... 21

4.5 Waste Water Quality Monitoring ................................................................................................ 22

4.6 Decentralized Waste Water Treatment ....................................................................................... 22

4.7 Wastewater Discharge Monitoring .............................................................................................. 22

4.8 Smart Manholes ........................................................................................................................... 22

5 SMART SOLUTIONS FOR MUNICIPAL WASTE MANAGEMENT ........................ 23

5.1 Smart Application for SWM Resource Plan ................................................................................. 23

5.2 Sensor Enabled Smart Bins .......................................................................................................... 24

5.3 GPS Enabled Vehicles ................................................................................................................... 24

5.4 RFID Tags on Collection Vehicles ................................................................................................. 24

5.5 Road Side Cameras or Drones ..................................................................................................... 24

5.6 Smart Human Resource Management for SWM ......................................................................... 25

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5.7 Smart Environment Monitoring ................................................................................................... 25

5.8 Smart Grievance Portal for Citizens ............................................................................................. 25

5.9 Smart Dashboard for Revenue Management .............................................................................. 25

6 SMART SOLUTIONS FOR ENERGY EFFICIENCY ............................................. 26

6.1 Smart Light Poles ......................................................................................................................... 26

6.2 Roof Top Solar Projects ................................................................................................................ 27

6.3 Operation & Maintenance of Street Lighting Projects ................................................................ 27

6.4 Web Application for O&M of Water Pumping & Storage Application ........................................ 27

7 SMART SOLUTION FOR GOVERNANCE USING ICT ........................................ 28

7.1 Expansion of e-Nagarpalika ......................................................................................................... 28

7.2 City Level Cloud ............................................................................................................................ 28

7.3 GIS Based Solutions ..................................................................................................................... 28

7.4 Common Portal ............................................................................................................................ 29

7.5 Mobile Applications and Kiosks ................................................................................................... 29

7.6 Common Service Centers ............................................................................................................. 29

7.7 Use of Big Data Analytics ............................................................................................................. 29

7.8 Seamless Wi-Fi Connectivity ........................................................................................................ 29

7.9 Smart Metering Software Solutions ............................................................................................ 30

7.10 ICT Research Lab .......................................................................................................................... 30

7.11 Smart City Cards ........................................................................................................................... 30

8 SMART SOLUTIONS FOR PLANNING AND HOUSING ..................................... 31

8.1 Smart Planning and Implementation Process.............................................................................. 31

8.2 Building Approvals ....................................................................................................................... 32

8.3 Smart Solutions for Housing ........................................................................................................ 32

8.4 Smart Real-Estate Dashboard ...................................................................................................... 33

9 SMART SOLUTIONS FOR LOCAL ECONOMY ................................................. 34

9.1 Education-Industry-Research Interface ....................................................................................... 34

9.2 Entrepreneurs Centres ................................................................................................................. 34

9.3 Testing Facilities ........................................................................................................................... 34

9.4 MIS for Tracking Environmental Impact of Industries ................................................................. 34

9.5 Smart Buildings for Industry ........................................................................................................ 34

9.6 Business Facilitation Portal .......................................................................................................... 35

10 SMART SOLUTIONS FOR HERITAGE AND TOURISM ...................................... 36

10.1 Smart Phones Rental Service ....................................................................................................... 36

10.2 City level Tourist Applications...................................................................................................... 36

10.3 Tourist Friendly Public Transportation ........................................................................................ 36

10.4 Wi-Fi on Tourists Places and E-guide ........................................................................................... 36

10.5 Home Stay Registration Portal ..................................................................................................... 37

10.6 Historic Area Management System ............................................................................................. 37

10.7 Smart Museum and Interpretation Center .................................................................................. 37

11 SMART SOLUTIONS FOR INCLUSIVE DEVELOPMENT AND SAFE CITIES ........... 38

11.1 Special Fare Cash Card ................................................................................................................. 38

11.2 Women Shuttles for Women Working at Night Shifts in Offices................................................. 38

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11.3 Domestic Help Information System ............................................................................................. 39

11.4 Connected Communities ............................................................................................................. 39

11.5 Smart Public Service Kiosks.......................................................................................................... 40

11.6 Smart IEC for Public Awareness ................................................................................................... 40

12 SMART SOLUTIONS FOR HEALTH SERVICES ................................................. 41

12.1 Medicine Dispensing Machine and Diagnostic Point ................................................................... 41

12.2 E Health Point .............................................................................................................................. 41

12.3 Smart Medical Outreach Services ................................................................................................ 41

12.4 E-Health Card ............................................................................................................................... 42

13 SMART SOLUTIONS FOR EDUCATION SERVICES ........................................... 43

13.1 Smart Classroom .......................................................................................................................... 43

13.2 Smart School Management System ............................................................................................. 43

13.3 E-Monitoring System ................................................................................................................... 44

14 ANNEXURE 1 – BEST SMART SOLUTIONS FROM ‘MERA SHEHAR MERA

SAPNA’ COMPETITION ............................................................................. 45

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1 Introduction

The Smart City Mission (SCM) was launched on 25th June, 2015 by the Ministry of Urban

Development, Government of India (MoUD) and is being rolled out in 100 Cities geographically

spread across the Country. The objective of the SCM is to promote cities that provide job

opportunities and improve the livability of cities, so as to create a clean and sustainable environment

and ‘Smart’ Solutions.

To realize these objectives, SCM have strategic components of Area-Based Development including

place improvement (Retrofitting), City Renewal (Redevelopment) and city extension (Greenfield

Development) plus a Pan-city initiative in which Smart Solutions are applied covering larger parts of

the city. For getting selected under SCM, each city has to clear two stage city challenge selection

process.

The 1st stage of the selection process involved an intra-state competition between the cities within

the state. The competition was based on the conditions precedent and scoring criteria given in SCM

guidelines. In Madhya Pradesh, seven cities including Bhopal, Indore, Gwalior, Jabalpur, Sagar, Ujjain

& Satna have been shortlisted in 1st stage and have been included in the list of 100 cities shortlisted

by the MoUD for Smart Cities.

In the 2ndstage of the Selection Process, each of the shortlisted 100 cities are to prepare their

proposals for participation in the ‘City Challenge’ as prescribed in the Smart City Guidelines and by

the stipulated date as to be informed by the MoUD.

The MPUIIP TC team at the Urban Development & Environment Department, GoMP has conducted a

diagnostic study during the work of preparation of Smart City Plan for Indore in which a

compendium of Smart Solutions pertaining to various sectors of a Smart City Plan were explored

based on secondary research, global best practices and applicability of the particular smart solutions.

Based on the key learning’s from these studies, the MPUIIP TC team has prepared a handbook of

sector specific ‘Smart Solutions’ with a view of providing inputs and bouquet of innovative and best

in class smart solutions.

The Handbook on Smart Solution intends to provide selected city under Smart City Mission a

compilation of possible Smart Solutions for various sub components of a Smart City Plan. The

Handbook focuses on ideas to provide Smart Solutions which are sustainable, replicable and

inclusive. The Handbook also tries to highlight the potential benefits and value addition of the Smart

Solution in terms of financial and operational sustainability of such solutions.

It is intended that this Handbook acts as a ready reckoner to the local governments for designing of

the smart solutions and thus ensuring that smart city plan for each city meets international

standards & quality aspects and is prepared in a manner aligned to the Government of India’s Smart

City Guidelines.

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1.1 Models of Smart Solutions

The purpose of the Smart Cities Mission is to drive economic growth and improve the quality of life

of people by enabling local area development and harnessing technology, especially technology that

leads to Smart outcomes. The key consideration and requirement for conceptualizing the Smart

Solutions are based upon understanding their impact on strategic components of Area-based

development and Pan-city initiative which are further discussed below.

Area-based development

Area-based development will transform existing areas (retrofit and redevelop), including slums, into

better planned ones, thereby improving the livability of the whole City. New areas (Greenfield) will

be developed around or in close proximity to cities with a view to decongest the city and creating

growth centers with optimal quality of life. The three strategic components of Area-based

development as stipulated by Smart City Mission Statement and Guidelines, GoI are being stated

below.

Retrofitting aims to improve upon the existing situation of any area of the city. This will introduce

planning in an existing built-up area to achieve Smart City objectives, along with other objectives, to

make the existing area more efficient and liveable. As per the Mission statement and Guidelines, an

area consisting of more than 500 acres will be identified by the city in consultation with citizens.

Depending on the existing level of infrastructure services in the identified area and the vision of the

residents, the cities will prepare a strategy to become smart. Since existing structures are largely to

remain intact in this model, it is expected that more intensive infrastructure service levels and a

large number of smart applications will be packed into the retrofitted Smart City. This strategy may

also be completed in a shorter time frame, leading to its replication in another part of the city.

Redevelopment aims for city renewal and will effect a replacement of the existing built-up

environment and enable co-creation of a new layout with enhanced infrastructure using mixed land

use and increased density. As per the Mission statement and Guidelines, Redevelopment envisages

an area of more than 50 acres, identified by Urban Local Bodies (ULBs) in consultation with citizens.

For instance, a new layout plan of the identified area will be prepared with mixed land-use, higher

FSI and high ground coverage. Two examples of the redevelopment model are the Saifee Burhani

Up-liftment Project in Mumbai (also called the Bhendi Bazaar Project) and the redevelopment of

East Kidwai Nagar in New Delhi being undertaken by the National Building Construction Corporation.

Greenfield aims to develop new area that will act as a city extension. It will introduce most of the

Smart Solutions in a previously vacant area (more than 250 acres) using innovative planning, plan

financing and plan implementation tools (e.g. land pooling/ land reconstitution) with provision for

affordable housing, especially for the poor. Greenfield developments are required around cities in

order to address the needs of the expanding population. One well known example is the GIFT City in

Gujarat. Unlike retrofitting and redevelopment, Greenfield developments could be located either

within the limits of the ULB or within the limits of the local Urban Development Authority (UDA).

Pan-city initiative

Pan-city development envisages application of selected Smart Solutions to the existing city-wide

infrastructure. Application of Smart Solutions will involve the use of technology, information and

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data to make infrastructure and services better. As per the Mission and Guideleines, GoI, Pan-city

solutions are to be devised in a manner that are fully inclusive and can be applied on a city wide

basis such that it impacts and covers the overall citizens in a positive manner and improve the

overall livability of the city. For example, applying Smart Solutions in the transport sector (intelligent

traffic management system) and reducing average commute time or cost to citizens will have

positive effects on productivity and quality of life of citizens. Another example can be waste water

recycling and smart metering which can make a substantial contribution to better water

management in the city. This section of the Smart City Plan will focus upon holistic initiative that the

local government presumes would deliver maximum domino effect of development, prosperity and

transform the overall urban fabric of the city.

1.2 Principles to Identify Smart Solutions

Based on the assessment of the above

categorized development initiatives, the

Smart Solutions should have a view of

creating a benchmark for the city’s urban

fabric space, the implementation

framework for the initiatives need to be

identified and prioritized such that it

creates a maximum value addition for all

the stakeholders. This Handbook

prioritizes creation of a Compendium

based on the following parameters:

i. Quality of life: Improved quality of life is most vital aspect of Smart City and thus the idea

behind all Smart Solution should considered its implication on this aspect of city’s’ nature.

ii. Outreach: The benefits of Smart Solution should reach to larger section of society and it shall

have an outreach to larger population of city so that it can be replicated to other parts of city in

near future.

iii. Value for money – Implementation of Smart Solution should be cost effective in a manner that it

provides the best quality and outreach to the city programmes without putting extensive burden

on the funds of implementing agency or city. It is advisable that, benefits of Smart solution shall

match the expenditure on the respective Smart Solution.

iv. Time-horizon – Smart solution shall be time bound initiative which shall start reaping benefits

for the citizens as early as possible. This is also going to be an important characteristic of Smart

Solution.

v. Ease of implementation – Even though few of the Smart Solution will have difficulty in initial

phase of acceptance by citizens, but the overall ease of implementing the Smart Solution will be

an important factor in success of any Smart Solution.

vi. Replicability & Inclusiveness: Depending upon the overall potential of the idea and its

replicability across the entire city or to create an impact on a larger section of the city which

would largely depend upon the diagnostic studies and the current progress and preparedness of

the local governments and the specific city’s infrastructural and urban reforms.

Compendium on Smart Solutions

Quality of life

Outreach

Value for money

Ease of implementation Replicability &

Inclusiveness Incemental Benefits

Time Horizon

Amenability to Private

Participation

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vii. Incremental Benefits: Creating a solution that identifies the Smart Solution at its root and

creates maximum value addition and accrues benefits to the city, in general over the period of

time in terms of socio-economic development and financial sustainability.

viii. ICT focused: Effective utilization of the ICT platform shall form an integral part of any Smart

Solution which can easily assimilate with the infrastructure such that it leads to improvements in

delivery, efficiency and efficacy of the respective municipal service.

ix. Amenability to Private Sector Participation: The Smart Solution shall have to be designed in

a manner such that it can dovetail with an existing sector specific state sponsored financing

schemes, Grants, Debts, Bonds, Equity of the SPV, AMRUT, coupled with financing mode like PPP

etc or possible participation from multi-lateral funding & donor agencies. Another important

aspect to be looked into is to check the preparedness of the concerned ULB in implementing the

sector specific initiative.

x. Efficiency: Smart solution should target the maximum efficiency of the existing and the

proposed systems to minimize the wastage and achieve quality service delivery. This will ensure

optimum utilization of resources.

1.3 Summary of Smart Solution

This table below covers the summary of Smart Solutions as identified in this report and provides

their applicability in respect to city level infrastructure, area based development & pan city initiative.

The report further details out the Smart Solutions.

Sector Smart Solution R

edeve

lopm

ent

Retr

ofit

ting

Gre

enfield

Pan

-city

Transportation

Smart Parking

Vehicle Health Monitoring & Diagnostics System

Smart Information System for Public Transport Services

Traffic Information System

Incident Reporting System

GIS Based Transportation Asset Management System

Citizen Reporting Tools for Road Safety

Smart Street and Pavement Lighting

Pelican and Puffin Pedestrian Crossing System

Common Mobility Card

Water

Water Quality Surveillance Monitoring

Pressure Monitoring

Production Metering

Zonal Metering System

Consumer Metering


Sector Smart Solution

Redeve

lopm

ent

Retr

ofit

ting

Gre

enfield

Pan

-city

Setting up District Metering Areas (DMAs)

Hydraulic Modelling

GIS Based Asset Management System

Geo-Thermal Imaging for Leakage Detection

Waste Water

Management

Sewerage Network Decision Support Tool

Run-off Simulation Model

Integrated Watershed Management

Asset Management and Capital Planning

Waste Water Quality Monitoring

Decentralized Waste Water Treatment

Wastewater Discharge Monitoring

Municipal Solid

Waste

Management

Smart Application for SWM Resource Plan

Sensor Enabled Smart Bins

GPS Enabled Vehicles

RFID Tags on Collection Vehicles

Road Side Cameras or Drones

Smart Human Resource Management for SWM

Smart Environment Monitoring

Smart Grievance Portal for Citizens

Smart Dashboard for Revenue Management

Energy Efficiency

Smart Light Poles

Rooftop Solar (RTS) Projects

Operation & Maintenance of Street Lighting Projects

Web application for O & M of Water Pumping & Storage

Application

ICT

Expansion of e-Nagarpalika

City Level Cloud

GIS Based Solutions

Common Portal

Mobile Applications and Kiosks

Common Service Centers



Redeve

lopm

ent

Retr

ofit

ting

Gre

enfield

Pan

-city

Use of big data analytics

Seamless Wi-Fi Connectivity

Smart Metering Software Solutions

ICT Research Lab

Smart City Cards

Planning &

development and

Housing

Smart Planning and Implementation Process

Building Approvals

Smart Solutions for Housing

Smart Real-Estate Dashboard

Local Economy

Education-Industry-Research Interface

Entrepreneurs centres

Testing facilities

MIS for tracking environmental impact of industries

Smart Buildings for Industry

Business Facilitation Portal

Heritage and

Tourism

Smart Phones Rental Services

City Level Tourist Applications

Tourist friendly Public Transportation

Wi-Fi on Tourists Places and E-guide

Home Stay Registration Portal

Historic Area Management System

Smart museum and Interpretation Center

Inclusive

development and

Safety

Special Fare Cash Card

Women Shuttles for Women Working in Night Shifts in Offices

Domestic Help Information System

Connected Communities

Smart Public Service Kiosks

Awareness on schemes and services

Health

Drugs ATM

E health Point

Smart Medical Outreach Services



Redeve

lopm

ent

Retr

ofit

ting

Gre

enfield

Pan

-city

E-Health Card

Education

E-monitoring system

Smart School Management System

Smart Classroom


2 Smart Solutions for Transport Sector

Public Transport system at varying levels of efficiencies are still plagued by similar problems which

involve chronic inefficiency and non-dependent like level of services, congested road networks

which slow down municipal bus services, low levels of co-ordination in the delivery of municipal

transport services etc. These when developed and operated through a sustainable O&M framework

can lead to overall institutional, physical and social infrastructure strengthening and promoting

prosperity and overall economic growth of the region.

2.1 Smart Parking

Smart parking involves using low-cost sensors, real-

time data collection, and mobile-phone-enabled

automated payment systems that allow people to

locate and reserve parking in advance or very

accurately predict where they will likely find a spot.

When deployed as a system, smart parking will not

only ease parking related problems but will also prove

helpful in regulation of entire traffic flows and also

generate revenue to ULBs. A smart parking system

typically comprises the following components such as

Sensors, Over- time Indicators, Dynamic Signage & Mobility Application, Static Signage, Parking

Management Softwares.

2.2 Vehicle Health Monitoring & Diagnostics System

Most of the urban conglomerates in India are getting

increasingly polluted. The main reason for any city’s air

pollution is from the vehicular exhaust leading to high

concentration of respirable suspended particulate

matter (RSPM) and other suspended particulate matter

(SPM). Vehicle Health Monitoring and Diagnostic System

is a Smart Solution for reducing vehicular pollution. The

single control unit ‘SCU’, together with single bus driver

console ‘BDC’, form the nucleus of the on- bus vehicle

intelligent transport system (OBITS) and VHMD is a

component of the intelligent transport system.

The Traffic Management Control Centre (TMCC) can be

integrated with the Vehicle Health Monitoring and

Diagnostic System (VHMD) in the municipal transport

buses through on-bus ITS. The Vehicle Health data is

logged and monitored and action can be taken by the

TMCC whenever required. The system captures the

vehicle health data coming from on-bus ITS and logs it.

As soon as health data crosses a pre-selected threshold


limit, alerts are generated. The threshold limit as well as parameters to be measured for vehicle

health can be chosen from the following which can be individually selected and adjusted as required:

Fuel & Oil Pressure Blocks, Braking Pedal Position, Accelerator Pedal Position, Engine Status, Coolant

etc.

2.3 Smart Information System for Public Transport Services

The shift to public transport can be aided through the use of Smart Application based solutions

which can provide all the necessary information related to various modes of public transport to the

passengers. An Integrated Transport Application can ideally provide the following features:

i. Provide the best ways to travel from one location to another, within the city in perspective of

the overall vehicular traffic on the streets on a real time basis. Since mobile phones trace a path,

potentially origin-destination information can also be collected.

ii. Cover all modes of public transportation such as MRTS, buses, BRTS, out station trains, Nagar

Seva Vehicles, radio Taxis, Feeder Services which also lets you set your preferred mode.

iii. Contain the most accurate and up to date public transit information

iv. Combines different bus and local train options along the same path and simplifies route choices

v. Give scheduled departures and arrivals for all modes of Public Transport

vi. Allow the user to set their usual places; and take them there in a click

vii. Provides detailed directions from the start location to chosen end location - Map overlay on

Google Maps

viii. Minimal data consumption and operable on simple phones

ix. Simple and easy-to-use interface

2.4 Traffic Information System

Building from real-time data, the historical data archive

will allow traffic police and others to identify where the

traffic hotspots are. This saves the city money by not

having to go out and conduct traffic studies repeatedly.

The project is an extension of the Cellular based

advanced traffic monitoring system described above.

Real-time data will be archived and data visualization

tools will be created to illustrate delays, queue lengths,

travel times.

2.5 Incident Reporting System

Goods crash and incident information is critical to understand the problems faced by the citizens.

However, asking the busy police man to come back and type a report is not conducive. Providing the

officer with tablets having cellular connectivity, a common incident reporting form can be used to

collect data and automatically geo-tagged the information. The incident reporting system can also

include photographs.


2.6 GIS Based Transportation Asset Management System

Information about transportation assets and also their

characteristics allows the city to manage their system

better gaining both cost and time efficiencies in

maintenance of equipment. This GIS-based asset

management system for transportation will provide a

one-stop resource for all of the city’s assets including

location of roads, signals, transit facilities, buses, other

fleets. In its full conception, this tool would also

include pavement and bridge information and is also

consistent with other Smart Transport initiatives.

2.7 Citizen Reporting Tools for Road Safety

Providing citizens an opportunity to report on traffic conditions [congestion, incidents], road

conditions [potholes, weather] and other complaints engages them as a stakeholder in the

transportation system operations. Either private (like Waze) or public sector applications or even a

dedicated phone line (like 311 in the US) can be used for this purpose.

2.8 Smart Street and Pavement Lighting

Pavement lighting directly affects the commuter safety as visibility of

roadways plays an important role in driving behaviour. Smart

Pavement lighting (including some emerging trends like dynamic

paint, solar absorption glow lines etc.) can be used to create safe

roadways. The improved visibility will further optimize the usage of

street lights, due to improved reflective visibility. This will further

save the energy demand for street lights.

2.9 Pelican and Puffin pedestrian crossing system

Pedestrian conflicts are a major source of concern especially among the busy

routes of city. Using call buttons and lit pedestrian crossings at key locations

can provide an effective mechanism for reducing pedestrian conflict with

traffic.

2.10 Common Mobility Card

A common mobility fare card has a significant impact on public

transportation use especially if it can be combined with other

value added services. A common fare card would allow users to

pay for BRT, buses, inner city buses and maybe even parking in

some locations.


3 Smart Solutions for Water Sector

Water Supply augmentation and distribution management is one of the critical service provided by

ULB. Smart Solutions for water management should be designed in a manner that it pertains over

the entire ecosystem of the water supply system, right from its augmentation to customer service

management. The compilation of smart solution focuses on initiatives that can make the delivery of

water supply services, smart and efficient. Smart solutions that can be implemented for improving

the water supply system through ICT enabled interventions are further detailed below.

3.1 Water Quality Surveillance Monitoring

The technologies are available in the market for online-monitoring of water quality (pH, TDS,

Chlorine etc). These system can be installed both at the outlet of the water treatment works as well

as on the outlets of service reservoirs for the effective water quality monitoring. Thus the timely

interventions for leaks, bursts or cross connections with sewage which affects the quality of water

and service provision at the customer end can be deployed. The water quality report generated by

these systems can be directly shared with residents of the concerned area via online and mobile

portal.

3.2 Pressure Monitoring

Continuous real time pressure monitoring using pressure transducers which can be installed with a

central server can help the Water Supply Department in undertaking the dynamic hydraulic network

modelling for managing the distribution system. Applications based on predictive technologies using

historical pressure profiles can predict potential failures of pipes. Also, the differential pressure

shocks and pressure transients can be utilized for the efficient planning of the system. These sensors

cab be installed through hot tapping methods on existing pipelines at regular intervals.

3.3 Production Metering

The water sourced from both surface and ground water sources are measured by installing

production meter. Also the water finally produced from Water Treatment Plant will be measured to

understand the efficiency of system and procure the real time data on production of water. This

software application is easy to use and can be used to generate and download reports.

3.4 Zonal Metering System

The water flow from transmission mains to major zones of the network, needs to be metered which

shall include inflow/outflow on all the main service reservoirs and intermediate pumping stations.

Also, the electro-magnetic flow meters (battery operated) and pressure transducers with sufficient

capacity data loggers need to be installed at all strategic locations for the effective monitoring of the

distribution network.


3.5 Consumer Metering

The high revenue customers like hotels, colleges, restaurants, private institutions and industries as

well as the domestic users can be provided with electronic smart water meters (like Automatic

Meter Reading) and can be charged, based on their respective volumetric consumption so as to

increase the revenue earning of ULBs. These meters have transmitting modems which uses the

GPRS/GSM platforms and can be further programmed for two way communications between

consumer and service provider for facilitating customers to pay their respective bills.

3.6 Setting up District Metering Areas (DMAs)

Under this system of operation, the network is sub-divided into District Metering Areas (DMAs) so as

to decentralize the water supply distribution network, supplied by a limited number of key mains.

The flow meters will be installed on each of them respectively. This will enable the service provider

to regularly quantify the leakages for each DMA. The leakage location is identified and resources are

directed to such parts of the network to provide a permanent solution to the leakage problems.

3.7 Hydraulic Modelling

Hydraulic modeling is required to simulate the

operations of the on ground network in all of its

key elements. Hydraulic modeling can simulate

the existing network virtually, to assess the

consumption pattern and leakage levels using an

iterative simulation process which will duly

capture the flow and pressure data of the current

network. When the network has been properly

calibrated, it will enable the concerned

department to understand the current operation

of the network. This will enable the department

to identify the anomalies and thereafter

optimize/modify the design of the system and configure the network before they are designed for

the on ground implementation. This will further reduce the customer complaints due to better

management of the system.

3.8 GIS based Asset Management System

Water supply department technicians generally

repair two to three leaks on an average every day

per technician, but they do not maintain records of

the location, nature of repair and materials used. A

simple solution is to deploy an IT service provider for

database management who can accompany the

technicians and maintain a data log. Such data log

can be remotely updated and uploaded to the

central server of the Water Utility for further


necessary use.

A complete set of network maps covering the entire water supply system is required for the

effective network management and customer services using applications like Google Track, which

can automatically capture the investigation and upload it on Google Earth. Also, the tools for cable

and pipe locators can be used to check and confirm data as and when required. The Ground

Penetrating Radar (GPR) can also be deployed through private service providers which will provide

more reliable data on the underground utilities. Trial excavations can also be undertaken at critical

locations to confirm pipe diameters, materials. Locations of all valves and other appurtenances can

be geo-referenced using GIS based system.

3.9 Geo-Thermal Imaging for Leakage Detection

It is a non-invasive and non-destructive method to detect water leakage. The system is based upon

basic understanding that water will always choose the path of least resistance. An object that is wet

and comes in contact of air; a cooling effect takes place on the surface of objects. The infrared

camera detects this effect of water on objects related to temperature and environment. It enables

us to visually interpret the leakage point in the supply line and produces alerts and reports in such

cases. The recovery of water loss due to distribution system leakage can be controlled using leak

detection and repair programs. Such a technology can be used by a line-man to detect leakage at

household level.


4 Smart Solutions for Waste Water Management

The existing waste water infrastructure system prevalent in the state is either insufficient or aging.

Using smart networks to optimize system performance will help service providers to become more

proactive in sewer collection system management and control.

There is widespread concern regarding the condition and adequacy of existing wastewater disposal

systems available with the local governments. Most of the urban areas are lacking in proper

sewerage network system and its treatment mechanism. Storm water also gets mixed with sewage

which is being disposed as raw sewage into rivers, lakes, streams, and estuaries each year, causing

deterioration in water quality and threatening drinking water supplies.

The necessary approach to be adopted in this regard can range from improving the system

performance by optimizing operations rather than relying solely on capital improvements. Recent

advancements in smart waste water networks are helping wastewater utility operators to boost

efficiency and become more proactive in sewer collection-system management and control.

Although geographic information system (GIS) data and supervisory control and data acquisition

(SCADA) systems can help operators locate their facilities, monitor system operations, and remotely

control pumps and diversion structures. These systems don’t have the predictive network modelling

and optimization capabilities necessary to assess the effects of operational or physical changes on

system performance and integrity. They also lack the forecasting capabilities required to identify

avoidable overflows and in order to plan for effective mitigation strategies.

4.1 Sewerage Network Decision Support Tool

In this modern time many system dynamics and analytics models can be fully integrated with GIS

and SCADA systems to help operators optimize wastewater operations and performance in real

time. Such smart models provide a comprehensive waste water management decision-support tool

for operators. They provide operators significant management advantages, including greater

operational efficiency and emergency preparedness, reduced system vulnerability, shortened

response time, and more informed decision making to effectively mitigate untoward events and

meet required Water Act obligations.

4.2 Run-off Simulation Model

Dynamic rainfall runoff simulation models are the most effective way to predict the behaviour of

sewer collection networks under various external loads and operating conditions. These models

account for various hydrologic processes that produce runoff from urban areas, using hydraulic

modelling to route runoff, external inflows, and water quality constituents through the sewer

network and track runoff quantity and quality, so that the specific goals of waste water management

can be achieved.

These models require accurate and continuously updated view of collection network. This can be

accomplished by synthesizing SCADA, radar rainfall, and other real time telemetry data with network


models. The resulting model provides continuous real time insight about a collection of networks’

performance.

The waste water utilities can analyse the impact of a predicted incoming storm potentially affected

by flooding or over flows. Thereafter mitigation measures can be rapidly and accurately analysed

and compared to determine the most appropriate solution and associated costs. The system notifies

about equipment failures, shutdowns, maintenance and repairs and other planned and unplanned

incidents. The key network parameters like flow, depth, storage, capacity, under/over utilization can

also be assessed. When SCADA feeds go offline and data loggers are not available then using the

real-time network modelling the management can progress from active to proactive management,

resulting in more efficient operations and improved network maintenance and customer service.

4.3 Integrated Watershed Management

Waste water utilities can use the models to evaluate numerous operational scenarios, explore

alternative real-time control strategies (e.g., the effect of switching on a pump earlier than planned),

and visualize each change’s effects on the system. The models also allow management to evaluate

trade-offs among various combinations of infrastructure technology options. Such advanced

capabilities greatly enhance Managements’ ability to ;

i. Predict flood risks, evaluate damage, and assess effective mitigation measures.

ii. Support cost-effective drainage design and management.

iii. Develop online urban flooding forecasts.

iv. Conceive and evaluate sound and reliable urban catchment strategies, such as storm-sewer

separation, active real-time control, and adequate storage.

v. Improve drainage system operation.

4.4 Asset Management and Capital Planning

Asset Management and Capital planning extends the concerned department to predictive analytics

that can do the following:

i. Process sewer inspection and modelling data.

ii. Identify pipes requiring frequent cleaning as well as

those at greater risk of hydraulic deficiencies and

structural failure.

iii. Generate a prioritized list of all pipes requiring

rehabilitation.

iv. Propose appropriate rehabilitation methods or

replacement.

v. Assess structural and operations and maintenance

conditions using closed circuit TV data.

vi. Score each pipe’s risk profile, taking into account failure

probability and consequence.

The most attention can then be given to the pipes which are at the highest risk (worst performing)

with the highest negative impact. For example, a sewer overflow in a sensitive densely populated

area will pose a significant public health risks and so will rank higher on the priority list than an


overflow with minimal impact in a sparsely populated area, even if the latter exhibits a larger

overflow. Using this ranking process, wastewater utilities can track distressed areas and develop

fully prioritized short-and long-term pipe replacement, rehabilitation, and maintenance and

management plans that will improve system performance and work within the capital improvement

budgets.

4.5 Waste Water Quality Monitoring

Technologies for online-monitoring of the water quality (BOD, COD, pH etc) of the waste water

before the point of offloading into the river or lake, flowing nearby the city. This will lessen the

health issues to the citizens.

4.6 Decentralized Waste Water Treatment

Decentralized waste water treatment

procedures also known as On – Site Systems

deals with the waste water collected from

individual units or small clusters of users at

the neighbourhood level in a similar fashion

as is being used for industrial waste water

management. There are many aerobic,

anaerobic & physio-chemical processes that

can treat waste water upto the required

standards of effluent which further can be subsequently used for non-potable & gardening

purposes. These may vary from a simple to high complex processes depending upon land

requirements, effluent type, cost, affordability & energy consumption. Natural treatment

technologies that utilizes attenuation and buffering quality of natural soil aquifer & plant root

system including waste stabilization ponds, waste water lands is also one of the options. The same

can be encouraged for implementation especially for the bigger townships by the provisions of

subsidies and necessary building regulations, so that the treated wastewater can be utilized as a

resource, locally. Hotels, hospitals, industrial organizations should be encouraged to install the

decentralized waste treatment systems by bringing necessary changes in existing policies.

4.7 Wastewater Discharge Monitoring

Remote monitoring sensors can be easily integrated with the existing source of water in the form of

rivers and lakes within the city such that it can monitor the quality of water in order to protect the

source from illegal sewage discharges from industry or from houses located on the banks.

4.8 Smart Manholes

The ultrasonic level sensors integrated with GSM modem to monitor the sewerage level in manholes

at strategic locations in the sewer pipe network can be installed. This system will raise an alarm/s for

the Central Monitoring Station whenever the level in manholes will exceed the present limit value.

This system will also produce the daily, weekly and monthly reports and enable the concerned

department for all the mentioned parameters.


5 Smart Solutions for Municipal Waste Management

The Municipal Solid Waste Management (MSWM) system encompasses waste segregation,

collection, transportation, recycling, processing and disposing waste within the designed land fill

site. A comprehensive monitoring and evaluation system should be adopted for assessing progress

towards meeting the targets in the MSWM plan and for monitoring successful implementation of

the plan. The monitoring system adopted should:

i. Collect data regularly, and

ii. Analyse collected information, take/propose corrective measures, and support the planning and

implementation process.

Collection and analysis of data related to solid waste management is required to assess the existing

situation and propose adequate measures to improve service delivery. A Management Information

System (MIS) can retrieve relevant information which can then be used by decision makers.

MIS assists in monitoring the efficiency of SWM systems. It increases transparency and

accountability of officials in the solid waste management system. It helps in establishing a strong and

reliable information data base necessary to facilitate planning, mid-course corrections and decision

making. Geographic Information systems (GIS) and visual capture of information using cameras are

now being integrated with the MIS to provide spatial and visual validation for provision of services.

Communication technologies such as Radio Frequency Identification (RFID), Global Positioning

System (GPS) and General Packet Radio System (GPRS) are now integrated with Geographic

Information System (GIS) for monitoring the solid waste management system. These can be suitably

adopted by cities to improve the efficiency of service.

Even though a lot of efforts have been made to ensure SWM services to citizens in various cities,

many haven’t fructified due to lack of transparency and monitoring in the operations for improving

the Municipal Solid Waste Management. The Smart Solution for SWM are further discussed in

below.

5.1 Smart Application for SWM Resource Plan

Single point availability of general city wide information on Wards, households, roads, urinals, etc

mapped on GIS portals with access to any citizens is necessary for efficient MSWM. Such information

would help in precise estimations of solid waste generation and optimum allocation of resources

through GIS (Geographic Information System)-based analysis. These will result in a more rational and

efficient design of collection, transport and disposal systems. The GIS-based analysis could use

triangulated irregular network (TIN) for waste estimation, allocation to containers and removal

frequency, taking into consideration the available container size, type and placement possibilities.


5.2 Sensor Enabled Smart Bins

The smart waste approach consists of associating a physical

waste with digital information. Using smart sensors such as

ultrasonic sensors can monitor the amount of waste in the

bins and transfers this information to the control rooms. Such

sensor collects the data, evaluates the filling level of the bins

and provides the information to the private operator engaged

for collection and transportation of waste. Further, such

information can be used to generate a daily report of the

quality of the work being done by the private operators and

hence helps the ULBs to incentivize or penalize the private

operator for its services. These bins will setup an alerting

system that will send a notification if one of the bins is full and hence the collection and

transportation systems can be optimized, resulting in use of fewer vehicles and hence saving on fuel

consumptions. Such sensors can also identify the availability of hazardous waste and e-waste in the

bins. These bins can also be equipped with additional sensors like temperature, flame or humidity,

providing additional information about the conditions of the bin. For example, an alarm will be sent

if the bin is being vandalized.

5.3 GPS Enabled Vehicles

GPS can be deployed on vehicles involved in

collection and transportation of waste and the

real time movement can be monitored through a

centralized control room. Such GPS enabled

mapping will track the vehicular movement as

per the designated hours of operation.

Furthermore, these GPS would enable the

identification of vehicles that would have broken

down during operations and hence enable the

routing of stand-by vehicles or closest collection

vehicles. GPS enabled vehicles would also

promote the coordination of various categories of vehicles such as 3 wheelers, 4 wheelers, Refuse

compactors etc. to reduce the dependency on road side temporary storage facilities.

5.4 RFID Tags on Collection Vehicles

These tags will read the information about the collection vehicles through installed RFID tag readers

at key junctions or at the entry of landfill and processing facilities.

5.5 Road Side Cameras or Drones

Cameras or Drones can be used for monitoring of activities at various stages – collection and

transportation, processing and land filling, of waste collection and disposal. These cameras/ drones

would provide a bird’s eye view to the authority to monitor the work of the private operators

engaged along the value chain.


5.6 Smart Human Resource Management for SWM

This would capture the real time data of staff position, waste storage depots, transfer station,

treatment and disposal, and workshop performance, etc. This could be achieved by establishing

Smart Control room as this centralized facility will coordinate with all the smart equipment listed

above and hence will help in management and control of all resources.

5.7 Smart Environment Monitoring

This would promote the monitoring of waste spillage, garbage heaps across the city, real time

monitoring of leachate management, rainfall management, emission data from processing etc. This

could be achieved by using Emission & leachate control sensors as these sensors would measure

the characteristics of emissions as well as the outflow of treated leachate from leachate treatment

units. Such sensors would collect data for the authority to review and would enable in alarming the

private operator in case the emission and treated leachate standards are not of permissible limits.

Also processing facilities as well as landfill sites are generally prone to sudden fires due to presence

of processed RDF, methane etc. Heat sensors at the processing/landfill facilities would raise an

alarm in case of any fire at the processing/landfill facilities and would inform the relevant authorities

for corrective actions.

5.8 Smart Grievance Portal for Citizens

This would promote the usage of mobile phones via smart mobile applications or SMS facilities to

enable the citizens to lodge complaints and hence promote civic governance. These mobile based

applications would inform the users about the timings of collection of waste, authorized personals,

and even enable them to pay the monthly user charges. These applications would increase the

collection efficiency of waste as well as the user charges. Hence these applications would increase

the accountability of the private operators to the citizens.

5.9 Smart Dashboard for Revenue Management

This would provide a real time data of the households, commercials, institutions etc, on the payables

of user charges by citizens and would also provide online portal for user charges payment. This

would also help in levying cross-subsidized user charges to various sections of society and tacking

their realizations. Realized user charges will help city authorities to meet its solid waste

management expenses.


6 Smart Solutions for Energy Efficiency

Street Lights are very important aspect of the overall Smart City Plan as it provides public safety

which is an important responsibility of ULBs in India. The cost to energy consumption towards the

street lights and water pumping, which are essential municipal services provided to the city by ULBs

is one of the major revenue expenditure incurred by ULBs. The expenses on electricity bills accounts

for more than 80% of the total energy consumption by ULBs for the respective services. Hence, it is

imperative to provide for an energy saving mechanism in order to reduce the costs incurred on

electricity bills and to make this function of the ULBs, truly efficient. The graphical representation

below provides the gist of Smart Solution in achieving energy efficiency in regard to Smart Light

Poles, Solar Energy and O&M framework. Proposed intervention of IEMS can help ULBs and

concerned department to procure the real-time data through the smart light poles intervention.

6.1 Smart Light Poles

The smart light poles can be used to integrate multiple services thus reducing the overall cost

incurred on respective services and produce greater benefits to the residents of the city. The various

components of such services which are part of Smart Solution may include-

i. Speakers- to communicate audio messages and

alerts to the public.

ii. Digital Signage- Signage’s through digital display

screens can convey messages of planned and

unplanned events, display of routes and direction

which can be connected to GPS in order to reflect the

accurate real time data on traffic direction,

congestion and other alerts. It can also be used for

posting advertisements which would be a good

source of revenue earning for the respective ULBs.

iii. Environment sensors- Sensors can be installed on

the street lights that can detect the existing pollution

level in air, or any seismic waves to detect

earthquake.

iv. Light intensity detection sensors- Such sensors

can detect the illumination required on the street and

can thus help in saving electricity through dimming of

lights, if required.

v. Street grid network- Application based central

wireless controlled network of smart street poles will

be helpful at street level network management,

which makes it easier to manage street lights as

compared to individual street lights.

vi. Water sensors-In the flood prone areas, water

detection sensor can detect the level of water and provide pre-emptive warnings for flood or

water clogging for quick action.


vii. Aesthetics- Lights near buildings, parks and other scenic places can have colour changing façade

lighting for better aesthetics.

viii. Optical Fibre Cables-The Optic Fibre networks can be re-laid along with the electric cables of

the street lights which can be also utilized for creating wi-fi Hotspots with a provision of routers

to be appended on the smart street light poles.

ix. Emergency light system and surveillance cameras- Emergency lights can be installed as

‘Push to talk’ system to convey messages about any emergency on the road like accidents, fire

alarm etc. Also, surveillance cameras can help to keep check and ensuring safety.

6.2 Roof Top Solar Projects

Rooftop Solar (RTS) projects- can improve upon the availability of additional electricity and reduce

our dependence on conventional sources of energy which will result in more sustainable use of our

natural resources and green environment. The electricity produced can be used for in house

consumption and the surplus can be sold on the grid.

GIS based mapping can be used to estimate solar potential for different parts of the city and thus the

implementation on individual households through a Power Purchase Agreement (PPA) with Power

Grid could be conceptualised. The technology can also be used to monitor for the trouble shooting &

power generation capacity augmentation.

6.3 Operation & Maintenance of Street Lighting Projects

Interventions under IEM are aimed to improve the ULBs existing service facilities making it energy

efficient and responsive to the real time conditions. This will not require any specific policy level or

regulatory interventions. Also, the present power regulation encourages efficient usage of electricity

and demands efficient management of resources. Some of the energy management alternatives and

initiatives for Street Lighting management could include:

i. Time based automatic system to switch on and off the street lights / group of street lights.

ii. Monitoring energy data like voltage, current etc. for better decision making.

iii. Remote wireless switches to control the street lights/ group of street lights from a remote

system.

iv. Fault alarms monitoring & acknowledgement with necessary actions from central control room.

v. Light intensity based switching ON/OFF street lights using light sensors.

vi. This Data exchange will be a wireless system using GSM/GPRS modems and /or through web

server connected to controller PLC on each pole.

6.4 Web Application for O&M of Water Pumping & Storage Application

Some of the energy management alternatives and initiatives for Water Pumping & Storage could

include:

i. Monitoring and control of water levels in the tank remotely.

ii. Requirement based automatic trigger to ON/OFF the pump.

iii. Jerk less operation of pumps and motors by using variable frequency drives.

iv. Data acquisition at central location

v. Alerts thru SMS on mobile.

vi. City wise overview of all pump stations over web.


7 Smart Solution for governance using ICT

Madhya Pradesh Govt. has successfully conceived and implemented ICT systems in past to improve

the efficiency of service delivery and administration. State Data Center, SWAN system, Urban sector

management information system, Tele-samadhan, Common service centers, e-procurement, cyber

treasury, ULB websites, property tax system, license systems, accrual based double entry accounting

system, marriage certificate system, ABPAS, social security system, colony cell system, grievance

redressal system, revenue collection system, HR payroll system, court case management system,

ALPASS, file tracking system, AVLS, passenger information system, electronic ticketing machine,

wireless traffic system, and RLDVS are some of the existing initiatives which either are fully

operational or have been successfully piloted. Moreover, some of the smart solutions apart from

mentioned above have been highlighted below which can lead to smart e-governance:

7.1 Expansion of e-Nagarpalika

E-Nagarpalika/ similar solution can be implemented for other government department (inclined to

urban functions). It will ensure reusability of the solution thereby reducing costs, implementation

timeframe and moreover bringing all departments on a common backbone. It will have positive

impact & extended benefits such as enabling information sharing, interoperability, ease of

maintenances, reduced vendor dependency, reduced cost of maintenance as well as will establish a

common language across the city/state. Such enriched data bank can later be integrated at central

level and utilised for future studies.

7.2 City Level Cloud

Madhya Pradesh hosts a Tier-III State Data Centre, accommodated in state-of-the-art building with

international standards; 1680 sqft of space for server farm for 23 servers and 43 racks; well

equipped with infrastructure & skilled manpower for maintenance & support services; fully secured

with access control along with having a DR site in Delhi. It can be used as a common backbone for all

government departments thereby creating a city-level cloud where the infrastructure, applications,

databases can be hosted & maintained centrally. It will ensure reduced total-cost-of-operation,

enhanced service levels, effective maintenance & overall smart functioning of the State.

7.3 GIS Based Solutions

Geographic information system is a multi-

functional tool which can be utilized across

various scales and for distinct purposes. It

can be utilised to strengthen several services

in a city such as water supply, sewage,

power, property, transport, health facilities,

and many more. A comprehensive GIS

solution will help improve the service delivery, effective management of assets, future planning, and

economic development by promotion combined with market assessment and demographic analysis.

Further, a common portal can be created to integrate geo-spatial data from all the departments on a

single portal and can be leveraged for various purposes by any department.


7.4 Common Portal

To improve the reach to citizens as well as to promote transparency and citizen participation - a

common, integrated, comprehensive portal can be provided. City need to utilize the ‘Open Data’

approach while implementing the Portal to ensure shared policy & rules. This will ensure

transparency leading to accountability of the officials in the departments. Further, it will lead to

enhancement in service delivery and will encourage investors to participate in the city utilising the

key data and statistics for assessing the viability of their businesses.

7.5 Mobile Applications and Kiosks

Mobile applications, Kiosks can be considered as an additional medium for information

dissemination to ensure social inclusiveness and citizen participation. Such application ensures

outreach and easy accessibility of e-services provided by the ULBs. These applications can also be

utilized to promote citizen participation, information distribution, fixing citizen problems, and

providing online access to municipal services.

7.6 Common Service Centers

Common service centers for strengthening of Single window solution for G2G & G2B services at

common service centers by enhancing ICT infrastructure. This will lead to efficient and effective

service delivery and will improve the financial growth of the city.

7.7 Use of Big Data Analytics

Enhanced use of ICT across various

departments will generate huge data sets that

will need to be managed & there would be a

need to exploit the data into meaningful

information so that the decisions can be taken

based on the real-time data. It would be

imperative to explore/implement the

emerging technologies such as Big Data for

effective & efficient decision making for

‘Smart’ governance and future planning of city development. This will help in analysis of disparate,

huge data sets in much lesser time to convert data into meaningful solutions and will lead to data

driven quick decision making.

7.8 Seamless Wi-Fi Connectivity

City wide Wi-Fi connectivity is one of the essential desired item of a ‘Smart City’, as connectivity

should not be a bottleneck in any smart governance application. High speed internet provides an

opportunity to enhance city management and public safety, utility for national and international

tourists and accessibility to tourism friendly services and a social service to people without access to

high speed internet. Cities such as Indore has already embarked on implementation of a City level

network connectivity (initiated by Reliance) along with fully-operational SWAN connectivity in the

state, showcases a step already taken towards achieving the ‘Smart City’ goal.


7.9 Smart Metering Software Solutions

Smart metering software and solutions, when

integrated with smart meters, facilitate access to vast

data (central repository) of meter-reading values to

perform further analysis. The advanced metering

systems can help respond to power outages, address

dynamic rate structures, support demand response

programs, and provide billing-related information to

customers. Also, Smart meters enable customers to

monitor and optimize their power usage, reducing

overall greenhouse gas emissions.

7.10 ICT Research Lab

Each city can partner with an existing eminent

engineering college of the city to promote the research

on use of ICT for social interventions in the city and can

act as city level social laboratory for piloting the projects.

Such an arrangement will require no cost and will foster

the talent and encourage youth to take the ownership of

the city. Research laboratory can study actively urban

analytics for which data can be accessed through the

authorities leading to much transparent system.

7.11 Smart City Cards

Data is one of the most important components while

planning any intervention such as city master plan, real

estate development, deciding location of a mall, or

other such interventions. Hence, it is imperative to gain

quality and latest data from most reliable sources. City

cards with bare minimum initial information and access

to multiple services such as all choice of transportation

modes, mobile GPS, property tax payment, etc., can

enrich data about every individual in the system and

later can be utilised as a trusted and enriched source of

information for better planning of cities.


8 Smart Solutions for Planning and Housing

This note describes Smart Solutions for cities as part of the smart city plan, in order to improve the

planning and implementation processes for area development plans, for building approvals in

general and housing.

The objective of Smart Solution for urban planning is following:

i. To streamline the planning process

ii. To facilitate participation by landowners and other stakeholders in the planning area

iii. To enable planning and implementation of smart infrastructure

iv. To improve the service of building plan approval

The section below, discusses about Smart Solutions for area based development pan city initiative

and housing

8.1 Smart Planning and Implementation Process

The following technological interventions can be used by cities to streamline the planning and

implementation process

i. GIS based analysis for delineation and phasing: Develop a GIS map for the city’s Master Plan

and mark out the undeveloped areas zoned for urban uses. Create a weighted scoring system to

carry out a GIS based analysis of development potential and on that basis prepare a phasing plan

for area based development. Thereby, Select and delineate area for a project

ii. Base map and area planning on GIS -

Prepare a detailed base map of the

selected area having cadastral

information (plot boundaries, area,

ownership, etc.), topography and physical

features (contours, roads, water bodies,

structures, etc.), existing utilities, all other

relevant information. In the case of land

acquisition, utilise the GIS for managing

the land acquisition process and In the

case of land pooling, use the GIS for

detailed planning of land allocation to

land owners, etc. Create new/old layout of streets and plots and thereafter use GIS based

technology to manage sale and allocation of plots. Also GIS can be used to manage

implementation of infrastructure development.

iii. Website for stakeholder interface-Develop an interactive web interface for relevant

stakeholders to participate in the planning process at all stages. The website shall have

registered members as: a. Land owners during land acquisition/ land pooling process

b. Buyers during sale and allocation of plots


c. New owners during development phase

8.2 Building Approvals

The objective of Smart Solution for Building Approvals is to enable fast and transparent building

approvals by ULB or concerned approving agency. The building approval processes in most cities

have the potential for streamlining, both in terms of the content of the building regulations and in

terms of the administrative process of approval. The following interventions may be considered by

the city to streamline the planning and implementation process:

i. Reorganize and streamline the building regulations document

Reorganize the building regulations document under the following broad sections:

a) Procedural regulations – covering all procedures to be followed for securing building

approvals

b) Building Performance Standards – all regulations covering structural safety, fire safety,

health, hygiene, environmental norms, etc.

c) Planning Regulations – all regulations related to physical planning such as FSI/ FAR,

coverage, margins, setbacks, etc.

d) Within each section, organize the provisions/ clauses such that the process of verifying

compliance is logically sequenced and amenable for workflow automation.

ii. Establish a computerized system with web interface for workflow automation

a) Online submission of building approval application with parallel hard copy submission of

original documents as required

b) Automation of internal workflow for all steps involved in scrutiny of applications and issue of

responses, official notices, certificates, etc.

c) Web interface for users to track status, making payments, downloading documents and for

communication with concerned officers.

8.3 Smart Solutions for Housing

The status of IT enabled services in public housing may be explored through stakeholder

consultations for the following services in the sector:

i. Maintenance of property records using data record management and GIS application

All property record shall be digitized and if possible GIS based system shall be used to maintain the

records of properties at city level. This may enable the concerned department to have an updated

interface on city maps to manage the workforce for property tax collection and other user charges

tax and deploy the resources where the collection is weak or low. The said system requires constant

update of records for new properties to enable the process of managing the revenue collection with

higher efficiency.

ii. Booking and allotment of new properties using web based interface


Housing department and other development agencies, developing new housing stocks should use a

web based service or web portal for allotment and disbursal of housing stocks which will bring

transparency to the process and enable efficient and ease in process of service.

iii. Property listing and beneficiary listing

Enabling the user through online process for property listing and beneficiary listing will provide ease

in better record management and end user ease.

iv. Online payment facility for property tax/lease/rent/installment/other charges

Online payment facility for property tax /lease/rent/instalment/other charges with provide option to

users to make payments to concerned department using web based and mobile based online

interfaces. This will provide an easy option for users to check their bills and payment history and pay

their bills on walk from any part of country and world. The data on payments history can be linked

with GIS based maps for better decision making process as discussed in point a) above.

v. Building Permission / Planning Permission / Land Use Certificate

This Smart Solution has already been discussed above. This Smart Solution will enable and provide

ease to the efforts for coordination among housing development agencies which will in return

improve the efficiency of department in processing various cases of development works.

8.4 Smart Real-Estate Dashboard

An online dash board can be prepared and maintained at city level focusing on the housing market

within the city. It will capture the critical information related to the housing sector such as circle

rate, product mix, housing stock, nearby attractions and more. The information from various

departments such as ULBs (building permissions), development authorities, housing board, and

more can be integrated. This dashboard should also include distinct analysis such as supply demand

analysis of a catchment area, GAP identification for product development and positioning, difference

in price trend, highest rated projects, and visualisation of market penetration and share of asset

class on maps, aggregate real estate transactions information, and more.


9 Smart Solutions for Local Economy

For a sustainable and smart city creation, there is a need for sustainability goals and establishing

industrial or economic growth centres which are resilient and adaptive for the overall socio-

economic well-being of the city. Almost 80% of the employment is generated in the MSME sector

which also provides the necessary culture and ownership to its citizens and contributes to the overall

GDP contribution of the city.

Hence, there is a requirement for convergence of technologies to provide services to its citizens and

entrepreneurs & create a hassle free atmosphere for doing business & other related day to day

activities so as to encourage more broad based development. The following broad initiatives could

be examined in greater detail with a view to providing Smart Solutions for industries and the local

economy:

9.1 Education-Industry-Research Interface

Encourage development of a strong education-industry-research interface as appropriate. A city with

numerous IT and technical educational institutions such as Indore could support IT/ITES based

industries. A city such as Gwalior with numerous research institutions could encourage the setting

up of related industries.

9.2 Entrepreneurs Centres

Entrepreneurs can be provided space on subsidised prices from

the government with all world class facilities to encourage

entrepreneurial spirit of the city. This will enable city to have a

common spaces where innovative ideas can be exchanged and

investors can come and explore the ideas.

9.3 Testing Facilities

Government can provide live atmosphere to promote specific kind of technology in the city where

innovative ideas can be piloted, tested and then scaled for global consumption.

9.4 MIS for Tracking Environmental Impact of Industries

Common database can be created for tracking environmental impacts of industries through live

sensors at their waste (air, water and solid waste) generation points. In case of violation of pre-

decided norms, a notification can be sent to the monitoring authority real time. Further, smart

metering systems can be encouraged to monitor the consumption of utilities with a view to checking

wastage.

9.5 Smart Buildings for Industry

Energy efficient factory buildings should be encouraged along with IT enabled communication

systems between various units of a factory with a view to minimizing wastage and enhancing

efficiency. Further, law of critical few can be used to get Benchmark insights against successful

business models in other parts of the world.


9.6 Business Facilitation Portal

With a view of providing a fillip to the overall industrial development and provide encouragement

the Industrial Development Department has improved the ease of doing business in the state

through empowerment in the form of single window clearance systems, Online filing and tracking of

'Intention to invest' on www.invest.mp.gov.in with dedicated relationship manager, Online filing of

EM 1 and EM II and acknowledgement issued instantly, Online allotment of industrial land, Online

building permission, Online water connection in industrial areas , Online registration of partnership

firms, Online payment of dues in industrial areas. A system can be developed offering fiscal

incentives through an online support system, and subsidy claims like VAT, CST etc. and to ensure the

benefits roll back to the entrepreneurs in a timely manner. The Single Window system can be

utilized for allotment of land for industrial purposes.

i. ICT enabled services for sewer and drainage, city waste and it’s recycling and energy production,

water supply, intelligently connected city roads and their linkages to state highway and national

highways can be rightly envisaged so as to provide necessary leverage to its entrepreneurs.

ii. Maximum value additions at right places with the dictum of doing more with less resources i.e.

holistic optimization all resources.

iii. Digital platform for relevant data collection and data mixing for right and Smart Solutions

through convergence of technologies.

iv. Use law of critical few to get insights. Bench mark insights against successful business models

elsewhere


10 Smart Solutions for Heritage and Tourism

Heritage and Tourism can act as a successful economic driver of the city if the interventions are

carefully planned and incorporated. ICT interventions can address prevalent issues faced by tourists

such as safety, integration of services, safe accommodations, historical facts, and more. Better ICT

based services to the tourists will lead to high inflow of both national and international tourists

leading to stronger local economy. Furthermore, it is imperative, to conserve our cultural heritage by

reviving it through linking it with economic opportunities. The Smart Solutions to achieve the same

are further discussed below.

10.1 Smart Phones Rental Service

Service for providing smart phones on rent can be initiated for both national and international

tourists with dedicated, pre-installed tourism related applications which can enable tourists to

access information such as dining options, accommodation, currency rates, weather information,

guide maps, historical facts, emergency contact facilities, and more. Further, technology in smart

phones such as Near Field Communication (NFC) chip can be utilised for making payments within the

city for various purposes, Global Positioning System (GPS) can be utilised for accessing coordinates

of tourists in case of emergency or danger, and more. This will enable authorities to gather

important data related to tourists and carry out studies for planning better services in future.

10.2 City level Tourist Applications

City can provide a comprehensive mobile based application which can offer services such as

walkthroughs, guide maps, railway or airplanes booking facilities, access to visa facilities, and more.

Such applications with the government ownership provide much greater reliability and ensure the

safety of tourists in the city.

10.3 Tourist Friendly Public Transportation

Dedicated tourism transportation can be provided at city level, connecting various heritage sites of

the city. City should also target for the last mile connectivity between tourist places of the cities and

tourists accommodation by regulating para-transit service of the city and also keeping the safety of

tourists in mind. Applications should be created to book seats in these buses, gain information about

the sites, and more. Also, the existing Public transport facilities of the city should be made more

tourists friendly.

10.4 Wi-Fi on Tourists Places and E-guide

Wi-Fi can be made available for free to all the tourists within 200 meters of the area of any heritage

structure. This will ensure accessibility to various e-services and enhanced safety of the tourists.

Apart from the tourist centric applications, pre-installed free videos hosted through Internet of

things (IoT) can be made available to the national and international tourists which can provide

accurate historical facts and significance about the site.


10.5 Home Stay Registration Portal

In order to promote local economy of a heritage town or even at smaller scale, local people can be

encouraged to make their houses available for home stay for tourists. The biggest concern in such an

initiative is always safety. It can be ensured by creating a social platform where residents can

register basic details and after strict verification, their profiles can be made available on the platform

for tourists to select the host of their choice.

10.6 Historic Area Management System

Very often in Indian towns, the inner cities or the historic district of any city, restricted with rigid

guidelines becomes the epitome of informal construction and activities. An information

management system can be created specifically for the residents of old town to capture,

comprehend and comply with their needs. This management system should combine geographic

information system and asset management system to focus on tracking the current assets in the

area, maintaining the character of the area by avoiding non-conforming activities and help better

plan areas for sustainable growth in future.

10.7 Smart Museum and Interpretation Center

A city level facility can be created in an eminent part of the city or nearby heritage or tourist place.

This facility should incorporate state of art technology displaying the enriched history of the city.

Such facility should use holographic imagery, 3-Dimensional visualizations, and more to promote the

tourism of the city. Such visualizations and imagery can then be shared with other museums in the

world showcasing the 3D models of the city and can promote our tourism around the world. Also,

augmented reality applications can be constructed for a city to visualize information about historic

or tourists sites in thin air or 3D interactive tourist maps for a city which allow users to interact with

the 3D maps and obtain various information.


11 Smart Solutions for Inclusive Development and Safe Cities

Living on the geographical edge of the city, especially for the poor, can mean living on the edge of

the society. Several national and state level schemes are being enrooted through Municipal

Corporation for urban poor and other underprivileged section of society. Lack of awareness on

various schemes is a major drawback in accessing these services by urban poor. Many a times, the

documents required for being eligible for schemes benefits are not easily obtainable. These

challenges also stand true for accessing other municipal services such as birth/ death registration,

social security schemes, ration cards etc.

Accessing entitlements is critical for the urban poor as denial of critical rights have a major effect on

implementation of various schemes. Location and distance is also a factor that cut across services.

Many services are centralized at the headquarters with no decentralized windows to collect

applications or give information on the status of applications at the zone/ward level. As a result,

peripheral slums located far from service counters have particularly low access. In this section we

are targeting safety solution for women/residents safety and inclusive development that provide

development initiative for all including urban poor.

11.1 Special Fare Cash Card

A special fare ID card for women has a significant impact. The idea is to provide an ID card which is

enabled with Radio Frequency Identification (RFID) system and has credit balance in it. The female

commuters having this card should swap the same card with the machine installed in the vehicle

after which an immediate alert is sent to the parent's/ spouse mobile number with all information

like; the person has boarded the bus along with the detail of the driver and route which the vehicle

would follow. Once you swap the card while boarding out the registered number is updated with

most recent information as well. After the trip ends, the said amount from the cash card will be

deducted. The swipe of the card can be interlinked with some incentives such as free mobile

recharge after ‘n’ no. of trips, free coupons, gift cards, etc.

11.2 Women Shuttles for Women Working at Night Shifts in Offices

Women shuttle can be used to make the IT corridors in cities with IT and BPO companies like Indore

and Bhopal, the safest place for women employees. The Women Shuttles can be used to provide a

security shield and convenience to the women employees who commute at regular and at odd hours

of the day. The application can be designed to provide services like shuttle timings, expected time of

arrival of shuttle, security services like tracking & raising alert, all Police /Ambulance / Emergency

contacts, WhatsApp to nearby police official, feedback & reporting issues. The application can

provide information and analytics to stakeholders such as the police and civic authorities on safety

concerns and possible actions to improve.


11.3 Domestic Help Information System

Domestic work is one of the oldest and most important occupations for many women in many

countries. The majority of the women living in slums in cities of Madhya Pradesh are majorly

engaged in household activities. An extensive database should be created and shared on an open

platform that provides the information of all the labour class women in slums. The information can

be used to procure work timings of a particular employee, past record, identification proof, monthly

earning, family information, area of specialization, education, etc. This data can also be utilized for

building applications that can provide employment opportunities. The database will help in

enhancing the knowledge base and develop practical tools for protecting and promoting the rights

of registered female workers.

11.4 Connected Communities

Across the state, the cities can reserve localities names to create online hubs for civic engagement,

online organizing and information sharing. These websites will utilize a data-driven template which

will provide real-time information for a certain area. The city domain is part of the creation of a new

class of generic top-level domains (gTLDs) that greatly expand the web’s domain name system.

A connected locality can inform inhabitants about on-going activities, publicize breaking news in the

area, promote the feeling of cordiality and unity among the residents of the locality, organize sport

activities, strengthen security arrangements in the locality, keep a watch on services provided by

municipalities, run libraries, reading room, community centre, etc; take up activities like tree

plantation, environment protection and pollution control, take appropriate measures for recharging

the ground water and motivate residents for adoption of rain water harvesting measures. They can

also inform the municipality about the encroachments and illegal construction and can give active

support to the municipality and remind the residents of localities about the timely payment of

municipal taxes, fees and user charges.

With the launch of the city domain, the cities can become the first in a country with a top-level

domain, creating new opportunities to support local businesses, organizations & residents, and

establishing an unprecedented level of geographic authority to the digital sphere. The ULBs can

generate revenues that will help residents take advantage of government services, encourage local

businesses to thrive, markets and promote tourism, and spread the dynamic image of Madhya

Pradesh around the world.

Domain names have social, cultural, and financial value. Their confer status, can help search engine

optimization, and help them to drive internet traffic. In addition, localities will have the option of

licensing third-level domains (e.g., hometiffin.mpnagar.bhopal), which can generate revenue for the

entity managing the site. For a locality, overseeing the content that appears on a neighbourhood site

can be quite powerful and help shape the local activity. A good domain name is one of the strongest

ways to promote an organization or business, increasing one’s visibility online. With a city domain

address (.bhopal,etc), the geographic authority of the locality is amplified. It promotes the image of

the city across the web and provides a unique forum for fostering community among constituents.


11.5 Smart Public Service Kiosks

The said smart public service kiosks can be situated in markets, malls, petrol pumps, near/ within

ATM booths and other community areas, Angawadi centers, community halls, local grocer shops etc.

The kiosks for the residents should be simple in operation, and must allow quick and easy

transactions so that it becomes successful and known. Through the proposed kiosk the citizens can

access information, apply for the entitlements/schemes and keep track on progress of procedures.

There is a need to incorporate simple procedural solutions especially for accessing, filling forms,

documents requirement, accessible windows, computerized acknowledgement slips, transparent

systems, efficiency in processing and sensitization of civic staff towards the poor and their needs

and, suitably located to reduce the barrier of distance. To break the technology barrier, the

proposed Kiosks should prominently display on their notice boards the details of operators working

at kiosk, details of service/ entitlement, procedures for submitting applications, lists of documents

to be appended, people to be contacted, fees to be paid etc.. The explanations should be given in a

simple and attractive manner. All these should also be available online and accessible from

anywhere as the e-governance initiatives are being up scaled in the state. The kiosks must be

protected from any tampering.

New models can be explored such as revamping zonal offices and ward offices, franchise outlets

with NGO partnerships, linking with existing platforms like MPONLINE, recognition of agents as

service center facilitators, using local grocery shops as locations, engaging local entrepreneurs to

manage kiosks, and engaging women SHGs in managing the kiosks and facilitation. These models can

lead to various benefits such as improvement in access to services/schemes to all especially poor,

reduction in critical barriers such as location, procedure, attitude, social and economic, reduction in

multiple visits to distant locations, and reduction in dependence on agents charging high charges.

11.6 Smart IEC for Public Awareness

It is important to spread awareness about the rights, on-going schemes/initiatives, programs, and

policies through the medium of television, radio, SMS service for general public. Also the campaign

should be launched on social media for neo literates by printing booklets in simple Hindi/local

language which they can understand such that it provides details on their rights/entitlements,

explains to them the procedures for applying for any service, the agencies/institutions involved in

dispensing the service, the responsibilities of various concerned officials, how to calculate the

fees/fines if any and so on.


12 Smart Solutions for Health Services

Health services can be drastically improved through ICT intervention. This enables cities to have

wider outreach to the medical facilities at low cost. Global level experts can be consulted online at

much cheaper cost and can provide best solutions to the patients. Further, with the help of

initiatives such as health cards, online database of patients can be created. This also allows hospitals

to leverage information on medical history and family conditions for identification of genetic medical

conditions and determine the root cause of diseases.

12.1 Medicine Dispensing Machine and Diagnostic Point

ATM and diagnostic point could be set in the vicinity

of slum population so that they can access the

generic drug and economical diagnostic facility close

to their homes. ATM machine can dispense generic

medicine charging a very nominal cost. This would

be aligned with upcoming national health assurance

scheme and could be funded under the same.

Similarly package of diagnostic services could be

offered using readily available mobile point which

conducts many diagnostic facilities and provides the

report as well linkage with nearby appropriate

facility in case needed.

12.2 E Health Point

‘E health point’ will be established in each of the slum area/ward/basti which can provide the host of

facilities which includes e-consultation, ECG and other check-up like measuring Hb, BP, eye check-up,

dental check-up and also connect with doctor through telemedicine. It also offers prescription and

medicine is dispensed by paramedic posted in these points. The same point will also offer RO water

to take care the need for safe drinking water on a very nominal rate of INR 2 /litter. Globally and in

many parts of India, this model is successfully running as a low cost business model. Such E health

points are self-sufficient and recover their operational cost including the salary of service providers.

12.3 Smart Medical Outreach Services

Medical services can be improved further through new

innovative ICT applications like mHealth which provides

remote medical consultation facility through kiosks.

Further, demand and quality of existing medical services

can be improved by introducing transparency into

existing health governance structure and implementing

effective citizen grievance redressal system. The health

care delivery should be citizen centric and suited to local

needs, for e.g., morning and evening clinics, clinics with comprehensive service provision, all primary

health care under one roof etc.


12.4 E-Health Card

Many times health system users, particularly poor users are not able to keep a paper record of their

health status. This severely affects in providing the emergency care as well as many times causes the

wastage of resource, time and efforts as well delay in providing appropriate care. The absence of

such record also affects the proper planning by various organisations. It is proposed to develop

Electronic Health Card for every citizen which will include all their health related status including

past and current aliments. This would also help medical facilities to understand the disease load and

time of occurrence of particular episode of Ds. It would enable quick access for both primary and

secondary care as well as emergency care.


13 Smart Solutions for Education Services

Education services can have an improved infrastructure and service delivery mechanism through ICT

intervention. This enables cities to create safer and modern facilities for students. Experts and

teachers can connect with students using internet interventions, to share knowledge at national and

international level. Global experts can be consulted online at much cheaper cost and can impart best

education to the students. This system of education can also be used to provide education to remote

places where teachers cannot be recruited. This will improve the overall literacy rate of the society

and will allow education to reach to all section of society curtailing the barriers that our society faces

today.

13.1 Smart Classroom

Smart classroom with internet connectivity can conduct

collaborative learning programs using video

conferencing, which will allow students from different

schools to have an access to the teachings of different

schools/teachers who are awarded with better

performance assessment. Also similar collaboration with

national and international level good schools can be

conducted, to provide students with an exposure to

world class education. This will also allow students to

interact with students from various colleges and schools, to share knowledge among them and take

career oriented counselling from various professionals and seniors. Such schools can arrange online

trainings for students on subjects wherein they themselves don’t have a permanent teacher for the

said subjects/topic. Also the online library should be provided to students with facilities of e-books

and online notes sharing which will make the teaching experience more interactive and fun for all.

13.2 Smart School Management System

The smart school management system will include the online recruitment of teachers, online

centralised admission system, attendance of teachers and students using biometric system and

student & teacher performance review system. This system will make the procedures of schooling

more transparent and efficient as the review system will become more robust. The data can be

monitored online by administration, teachers and parents and thus will have a positive impact on

the result and performance of students. The performance of both teacher and student will be

available on a click of a computer which will further generate competition among teachers and

schools to perform better. Better results can be directly linked to the performance assessment and

such schools and teachers can be given recognition at district and state level in form of

prize/awards.


13.3 E-Monitoring System

Schools can be provided with CCTV surveillance for monitoring the activities at school which will not

only allow local and district administration to monitor activities of school but will also provide safer

avenues for students and teachers. Also the GPS tracking and CCTV surveillance for school buses will

provide the safe and efficient system for students travel.


14 Annexure 1 – Best Smart Solutions from ‘Mera Shehar Mera

Sapna’ Competition

Understanding the importance of participation of a common man in building smart cities, MoUD

organized ‘Mera Shehar Mera Sapna’ competition in collaboration with MyGOV and National

Institute of Urban Affairs. The competition ran from 15th June, 2015 to 20th June, 2015. The main

objective of this competition was to encourage citizens to contribute their ideas and solutions for

addressing challenges faced by Indian cities. The format of competition was such that it posed 14

questions related to city level challenge, possible solutions and innovative ideas with a limit of 250

words to answer each question in three categories.

1. Common Solutions for all cities (694 entries published)

2. Smart Solutions for traffic problems (645 entries published)

3. Use of Information Technology to improve Governance services (316 entries)

The questions varied widely from traffic congestion strategies to application of big data and more.

All the questions were aimed at understanding common man’s hopes and aspirations for their cities.

Further, one question asked participants to choose the top 3 solutions (out of a list of 21) that must

be prioritized in Indian cities while another asked for a listing of 3 municipal services that can be

improved using mobile phones. The best selected solutions from each of the above mentioned

categories were.

Category 1 - Common Solutions for All Cities

In this section, following questions were asked and best selected answers have been mentioned:

Question 1: Out of the following 21 smart solutions, select 3 solutions that should be applied to all

Indian cities and provide a brief write-up (max 50 words) to explain why.

Smart cities and most solutions need an effective infrastructure foundation in place before being

deployed. The 3 solutions below provide the basis for this.

i. Integrated Multi-Modal Transport: Accessibility and travel to jobs, services, etc. enables a

citizen to earn and spend, is critical to income generation and economic growth. This

provides effective accessibility for citizens to travel and multiple options – affordability.

ii. Renewable Energy: Core issues on energy are energy security and greenhouse gas

emissions, largely due to fossil fuel dependence and use. Energy efficiency reduces the

impact but may still be derived from fossil fuels. Renewable energy is the best option

towards minimizing these issues.

iii. Waste water to be treated: Guaranteeing water supply, quality and quantity, is a critical

need for citizens’ living. Treating waste water removes a key contributor to contamination of

water sources, ensuring quality, and becomes an additional water supply source, ensuring

quantity.


Question 2: Describe a ‘smart’ idea that you have seen in some other city (anywhere in the world)

that you would like to see replicated in your own city. ‘Smart idea’ means doing more with less.

Open-Data sets on the metrics that determine a smart city – infrastructure, air quality, water quality,

parking, etc, i.e. smart governance| Helsinki

Helsinki is one of the most successful stories in the smart city space because of a very ‘smart’ idea to

make open data sets and information related to the metrics of a city for its citizens. By making such

information open, any citizen, can use these data sets to create products and services that provide

better options to citizens in terms of providing information or utilizing better services. It is not just

transparency to show open data sets of the city’s functioning, Helsinki also sponsors hackathons to

encourage developers to create tech products derived from these data sets.

This ‘smart’ idea allows for improvements and solutions that help citizens to be developed by

citizens who know how things function and operate at the ground-level. Municipal governments can

only do so much in supporting citizens to a variety of constraints including resource availability,

manpower, etc. but making such information available to citizens means the responsibility is shared.

It is also attractive for citizens to utilize them as there is a potential to develop products and

services, and entire businesses, from this data and information that defines the city, helping to

promote entrepreneurship that drives job creation, greater income creation, and diversify the

economic growth potential for the smart city, all while benefitting the city, without the municipal

corporation having to devote significant funds.

Question 3: Describe three ways that Indian cities can reduce the gap between rich and poor.

i. Skill development initiative where municipalities engages with local business, individually or

through associations, to identify current skill deficiencies and requirements, and work with

educational institutions to offer programs that provide poor people with skills, relevant and

current with a guarantee of employment. Businesses can even be made the offer to sponsor

programs that are tailored to their operations. Skills can be academic or vocational, with an

aim to be complimentary and iterative with others

ii. Performance based funding schemes, with funds and mentorship provided at various

increments of progress, which allows for poor people to start their own business in their

local area from a good idea, not by offering security. Most programs for poor people focus

on employment in other companies, but they are inventive with meager resources to

operate their own. Entrepreneurial ventures to their local community will have an incentive

to succeed, towards supporting local development, offering jobs, and more services to

people. Not all may succeed but a fair number will, given the opportunity.

iii. Offering accessibility and affordability to key services - health, education, housing (water

and electricity as well), and food as the basics towards a good quality of living, and internet

access for connectivity relevance to those around them. The quality of these services will be

budget version of offerings, not with the same level, but with a similar output. Freebies do

not work, only if there is a purchase amount even, with subsidies, is there a value linked to

expect returns.


Question- 4 List out 5 essential facts about your local municipal corporation that should be

available to all citizens

i. Status and progress of planned, on-going and completed projects undertaken by municipal

corporation, including budget and actual spend allocation, expected outcome/impact of

project, etc. since records have been kept

ii. Income / Revenue of Municipal Corporation – Taxes constitute the majority of income, and

as such it is public money. Citizens have a right to know what they are contributing

iii. Expenditure / Disbursement of Funds of Municipal Corporation towards functional and

administrative areas – the same point as above.

iv. Hierarchy with responsibility relating to specific municipal corporation departments, and

resolution and escalation matrix for grievance redressal, with defined timelines for

communication, escalation, recourse and closure of grievances and complaints. A similar

system can be in place for receiving suggestions from citizens, with a bit more relaxed

timeline.

v. A real-time tracking of approved public works projects across the entire municipal

corporation area, either on-going or planned, and with proof of permission for the public

work project, including list of completed public works project that can be accessed for a

specified duration.

Category 2: Smart Solutions for Traffic Problems

Question 1: Suggest one smart solution and/or innovative technology for conveniently dealing

with traffic congestion outside your home.

When we see congestion visually outside our home or on our urban roads, we see all modes (slow

and fast), hawkers, and pedestrians in the area and on carriageway, thus reducing the road capacity.

Further, the traffic congestion is associated with many other factors starting from road cross

sections, infrastructures, engineering, road manners/education, government policies and their

enforcement etc.

The smart and workable solution to solve traffic problems, arising out of above basic reasons, is to

‘Organize Road Cross Section’ and will involve methodical and professional studies of the different

areas and aesthetically planning “road cross sections” as per the road side activities and providing

and maintaining road infrastructures which include “continuous” footpaths, cycle paths, road

crossing, motor vehicle lanes, parking and hawker area. All these infrastructures are interrelated and

one weak link can cause failure in dealing with congestion. This solution, if implemented, would

result in the last mile connectivity via foot or cycle and also organize the designated areas for

different users, on the road cross section, thus enhancing the road capacity and creating clean,

pollution free and healthy environment.

Question 2: One motorcar carries 4 people comfortably; one public bus carries 40 people

comfortably. How can a smart city balance the needs of the car and the bus?

Modal shift from private to public transport and retaining public transport users are two big

challenges which the Government need to successfully meet. The proposed solution advocates the

introduction of variable tax-free allowances for commuting expenses on travel by public transport


(bus & metro train) viz-a-viz, travel by private vehicles, taxis and autos. For government, the

proposed tax measures provide an effective lever to stimulate public transport demand and capture

the bottom-line benefits associated with reduced urban congestion. This is called as “RIDE n SAVE”.

The proposed system can be implemented in a SMART CITY with a common SMART CARD. This card

has to be a photo ID card linked with PAN card (registered with Income Tax Department) and would

be a common public transport card which can be used in all Public Transport modes available in the

city. At the time of IT returns all the expenditure made on use of public transport can be accessed to

avail TAX REBATE. Riding on Public transport would not only be encouraged but also lead to tax

saving. This vast data can be further utilised by city planners, government departments for

improving the operations, setting out short and long term planning goals and also authorities to

monitor the data. Whereas, it is difficult to implement levying congestion charges, higher private

vehicle taxes etc. in metropolitan cities, this ‘RIDE & SAVE’ provides adequate incentives for use of

public transport and would benefit the lower middle class and higher class of the community.

Question 3: How can travelling by bus in your city become safer and more comfortable with the

use of innovative technologies and smart solutions?

The above two innovative ideas, if implemented, it would surely make the public transport very

beneficial as well as comfortable in terms of accessibility and mode choice. Next comes the public

transport operations. Operations would cover the safe travelling, comfort and reliability. This can be

better achieved by introducing application based (which is currently in place in some metropolitan

cities) bus tracking which needs to be further improved in terms of accuracy and detailed

information. The innovative technologies can be used for introducing “Integrated SMART Cards” for

paperless and quick operations, regular monitoring of the up-keep and maintenance of buses,

organizing bus staff grooming programs, off board ticketing, and using pax boarding/alighting data

to improve the bus routes.

For safety of bus users the Smart card can be linked with the mobile number (emergency number)

through internet and smart application, the boarding and alighting time of the passenger can be

automatically updated/sent along with the bus driver phone number, bus number and conductor

details to a family member. This would make public transport a safe mode of travel.

Category 3: Use of Information Technology to Improve Governance Services

Question 1: List three municipal services that can be improved with the use of a mobile phone.

India has the second largest number of mobile phones in use in the world. With tremendous growth

in mobile penetration in India there exists huge potential in using this resource to improve service

delivery, feedback mechanism, accountability and transparency in all aspects of life. Municipal

services can benefit largely by effective use of mobile phone for example:

i. Various tax/bill payments such as house, water etc. and birth & death registration.

ii. Using mobile phones as mobile IDs for a range of services including Grievance redressal.

iii. Monitoring of various services such as garbage disposal, sanitation, preventive health &

hygiene through citizen feedback using mobile phones to ensure compliance and effective

service delivery.


Question 2: Describe 3 aspects of your daily life that have improved with the use of the mobile

phone.

i. Connectivity & dissemination of information –Mobile phone by its sheer technology has

allowed 24*7 connectivity with not only my loved ones but also the whole world. It has not

only increased the accessibility and availability of individual but also has also ensured fast

information disbursal. Timely and accurate information dissemination has received a boost

by the use of mobile phones.

ii. Saving in time and money by easy and on the go banking, gas cylinder booking, online

shopping, rail ticket, bus ticket, cab booking etc.

iii. Quick service delivery and Grievance redressal, through direct communication with

respective agencies or departments.

Question 3: Suggest 5 ways in which the use of big data can make Indian cities into smart cities.

i. Smart Healthcare:

a. On suspecting a disease outbreak, interrogative, sentimental, contextual analysis of

big social forum data together with hospital data can identify the pattern, source of

the outbreak. o Hospital facilities, bed availability, appointments etc. can be tracked.

b. Using birth data for immunization drive of the young ones with automated alerts to

the parents.

ii. Smart Revenue Collection and Utilization:

a. Big data from bank transactions, applications such as vehicle permits, house permit

application etc. gives more insights into what a person owes and prevent false tax

return filing.

b. Tracking of fund for various citizen programs can be made easily using big data

analysis.

iii. Smart Transportation:

a. Big data analysis would help to,

b. Improve on-time performance and provide real-time bus arrival information to

riders. Analyzing bus location data to understand traffic conditions and predict

arrivals, synchronize with train timings.

iv. Saving energy and water:

a. Intelligent matching of supply with demand without wastage and anticipating any

future changes in demand related to various events across the city.

v. Setting up of a Central intelligent Operating system for a city:

a. Just like a computer OS, this platform would acquire and process information on the

running of the city quickly, effectively, efficiently and analyse and relate events so it

can produce simulations and anticipate any problem that might affect the city,

including emergency situations and make the city ‘Always Ready’.

Question 4: Mention 3 new ways that information technology can improve Governance.

i. Service request tracking system:

Any application for a service such as passport, driving, house building permits, vehicle

permits, license, etc. can be tracked to bring transparency, delay analysis and increase

government efficiency.

ii. Reduction of leakage in PDS:


The quantity of ration allotted to ration shops will be intimated to the residents through

mobile phones, and the distribution of ration card can be done based on their aadhar cards,

so that the benefit reaches direct to the citizen.

iii. Using Data Sharing tools for better coordination among government departments:

The online data sharing would enable accurate tracking of the funds allotted and their

expenditures, flow of revenues, Different social services programs, run by different

Ministries, often have shared goals. Which can almost certainly be accomplished better if

agencies work together to address them.

Question 5: How can access to information and data make our public spaces safe and secure?

The access to information would allow a person to be aware of the various aspects of a public place,

the nearest police stations, hospitals, fire stations, etc. The safety and security can be achieved using

data and information analysis in the following ways:

i. Analysis of the various data from police records, distance from nearest police station,

availability and timing for immediate help to reach etc. can be used to make a safety meter

for any location in the city which gives safety level of that location directly to mobile

phones.

ii. Smart control of traffic lights to allow ambulance and fire brigades to reach the destinations

quickly.

iii. Monitoring of congestion of roads, public spaces, using data from mobile phones

iv. Real time alert of fire, dangerous pollution levels, disease outbreak and vulnerable locations

etc.

v. Prevention of crimes with preventive policing using smart data analysis.


End of Report

For any clarifications please contact:

Dr. Richard Slater

Team Leader, MPUIIP

[email protected]

Mr. Ram Khandelwal

Deputy Team Leader, MPUIIP

[email protected]

Disclaimer: The information and images provided in this report are gathered from various sources

available on internet. This report is for information purpose only and the user of report must use

their own discretion. We reserve no rights or liabilities for content of this report.

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