madagascar dmc travel arrangements
TRANSCRIPT
Groupement des opérateurs touristiques de Madagascar
Association des Tours Opérateurs professionnels de Madagascar
Fédération des hôteliers et restaurateurs de Madagascar
A f f i l i a t i o n s
Above all, it’s a team ultra-concerned, competent and motivated in the office and on ground. • A dozen consultants in front of their computers which answer your requests, "invent" journeys, elaborate the
programs, negotiate the services, set up the departures
• The logistic staff which prepares the equipment, organizes the meals and gathers all the elements necessary for the success of a journey.
• Some mechanic, sheet iron manufacturers, electricians who work indefatigably to prepare in due course the vehicle without defect which will lead you at the end of Madagascar!
• And, permanently, trainees' handle in training that, with their youth and their enthusiasm, will provide a quality tourism in Madagascar in the future.
Malagasy Tours is some twenty years of experience on almost all roads in Madagascar.
It is a very successful marriage between rigor needed in the profession and an atmosphere made of Madagascar relaxation and conviviality.
We are proud member of WORLD OF DMC’s
PRESENTATION
Malagasy Tours, it’s also :
NATURE LODGE at Amber Mountain
AFRICAN CAMP Luxury mobile camp
Malagasy tours – Antananarivo - Madagascar + 261 20 22 356 07 - [email protected]
TRAVEL ARRANGEMENTS
Your Tour Leader, our privileged partner on this operation.
While the guide of Malagasy Tours and his assistants manages the logistics and coordinates the various interlocutors, the tour leader, the indispensable relay, is attentive to the customers. It is the link between the organization of the journey and the realization of the services.
To be in permanent contact with the team and the various providers, Malagasy Tours gives to the TL a GSM phone as well as a directory of all the persons involved in the journey. We also give him a usb key 3G to allow him to keep contact with his agency through internet.
Your Tour Leader will be F.O.C in single for all the duration of the operation.
The Malagasy Tours guide
Besides his professional qualities, it is a formidable travelling companion!
Your inspection tripThe incentive project managerIt is the person who handles the operation from A to Z.It is her who is the interlocutor n°1 of the agency in Europe. She has all the necessary skills to be the link between the various participating actors in the event. She is tuned in. Her experience allows her to investigate all the tracks in search of originality and of unexpected. Its advice and its expertise are precious.
Her glance concerns to the slightest details of the operation, from accommodations to the meals in the excursions, from the teasers to the small attentions which bring some pleasure.
The project manager will be also present on the ground for the final implementations of the services. A permanent exchange with the Tour Leader is wished.
We can organize you a journey of inspection to help you to set up the program with your customer. We plan generally a journey of inspection for 4 persons maximum. The project manager can accompany you if you wish it.We try to obtain as much as possible foc’s with the concerned providers. Certain providers do not offer foc’s but a reduction on rates. These will thus be charged to you by Malagasy Tours at a net cost.
All the engaged expenses (except international and national flights) will entirely be paid off to you if the group is confirmed. The amount of the inspection will then be deducted from the total amount of the services charged for the group.
Guides accompanying you during your stay in Madagascar are above all great professionals. Most of them are in the depths of Malagasy Tours company since long time. He contributes to his everyday evolution, looking for new spots in remote area of the country. He travelled up and down his country, and has been in all spots, he has friends everywhere. Being entirely involved to his mission, he shall know and see everything and he gives all his energy and know-how to accomplish his job.
Malagasy tours – Antananarivo - Madagascar + 261 20 22 356 07 - [email protected]
ARRIVAL AT THE AIRPORT
VisaA visa is compulsory for all foreign travelers.
IT IS FREE IN 2013
It obtains on arrival at the airport of Antananarivo. A counter is dedicated to it. It is necessary to you to present your passport (validity 6 months after your return in France) and your return flight ticket. No other document is required (either certificates, or photocopy, or passport photos).
Meet and assistA team of guides Malagasy Tours is present at the airport upon the arrival of the customers. Both guides which will accompany the groups plus a team of carriers for luggage.Malagasy Tours is authorized by the ACM (Civil aviation of Madagascar) to wait for its customers in the zone plug. We cannot reach under customs to assist the customers the obtaining of the visa or the recovery of luggage.Panels mentioning the name of the group allow the guides to welcom the group and to meet them in the hall of the airport.
LuggageIMPORTANT - In case of flight in connection of province or foreign countries, it is more careful to get back its luggage in the Roissy airport - CGG, to register themagain for Madagascar. It is not rare that luggage arrives with several days of delay at destination!
Luggage is limited to 20 kg on the internal flights.
In Antananarivo, a team of Malagasy Tours takes care of the luggage of the customers. A vehicle is specially planned for the transport.
Change - We propose 3 options:
1/every customer changes one by one, in the counter of the bank in the hall of the airport.
2/the customers group together the currencies, the tour leader takes care of the change in the counter of the bank. NB - These steps can set certain time.A guide Malagasy Tours assists the customers for the formalities of exchange.
3/Malagasy Tours prepares envelopes containing the equivalent 50€ in local currency. These envelopes are exchanged to the customers for euros. The customer can change all along the way euro in local currency with the guide (by envelope of 20€ )A average of 100€ a person is generally spent on drinks and personal purchases.At the end of journey the customers can change with the guide the exceeding of local currency in euro. It will be asked to them to group together their local currency to facilitate the operation.
NB: the usage of the credit card is quite limited. The Visa card is preferable to the Mastercard
On the way to the hotelA small bag in raffia is distributed to every customer, containing the program of the journey, a map of Madagascar, stamped postcards and a sculptured wooden pen.
One light meal is served during the route (mineral water, small cakes, fruits)
A short briefing is done on the route up to the hotel to present Madagascar, the program, the team of supervision, the general organization of the journey, We fix the appointment for the following morning. Information is get with the customers concerning possible "special" menus (vegetarian, pork, etc.)
The local currency is Ariary (Ar): +/- 2800 Ar for 1 €uro (January 2013)
TRAVEL ARRANGEMENTS
Malagasy tours – Antananarivo - Madagascar + 261 20 22 356 07 - [email protected]
Permanently in the vehicle: Mineral water, fruits, biscuits, candies ……
VehiclesThe big buses of 40 or 50 places are not available in Madagascar. We provide you with " big minibuses " of 16/18 places.Brands: TOYOTA coaster / CIVILIAN / HYUNDAI COUNTY NISSAN
Equipment
Air conditioning icebox microphone curtains head rest car radio CD lights cigar luggage rack
The luggage vehicleThe luggage of the customers is transported in a more modest minibus. It is permanently beside the bus temporary. A driver and his assistant constitute the crew.
The vehicle of assistance During all the circuit, a vehicle of assistance with a member of the team of Malagasy Tours supervision precedes the group. His role is to prepare the arrival of the group to every stage: the restaurant, the visit of sites to the program, the hotels in the evening. His presence also allows to act very quickly in case of problem (administrative, sanitary, etc.)
AccommodationWhen the group arrives to the hotel, the staff of the assistance vehicle will have organized its welcome, verified the conformity of rooms with the rooming list, the menu of the dinner; every customer finds at his/her disposal his romm key) and the police form labelled in his name.
A welcome cocktail is proposedThe customer then goes to his room where his luggage will have been delivered by the team of the luggage vehicle.A moment of relaxation is generally planned before the beginning of evening.
The excursions and the activitiesThe excursions and the activities are always supervised by one or several guides of Malagasy Tours according to the size of the group.
All the national parks and the nature reserves of the country can be visited on foot only. The main charm of these sites is animal at first: lemurs, birds, insects, but also flowers and plants. During these visits, we are always accompanied with local guides.
The hikes which we propose in our programs do not present particular difficulties, The rhythm of walking is a function of the capacity of each. Besides the guide Malagasy Tours who accompanies you during all the journey, one or several guides of the park will be present. The group can be thus split and each so goes at its pace. Malagasy Tours plans some mineral water at disposal for the customers during the hikes.
According to the size of the group, the activities planned in the program will be displayed over half a day or one day So that all the members of group can make them. The activities are always supervised by the staff of the concerned providers. In certain case, their timing can depend on specific conditions and must be thus respected.
The activities offered by hotels during free days are to be directly reserved with the hotel according to your envy.
TipsIn Madagascar the usage of the tip is institutionalized but not compulsory, and really depends on the satisfaction of the client. Generally included in the price of the journey this service takes into account this essential element. The concerned posts are the following ones: porterage at airports - tips in hotels (porterage, service) - tips in restaurants - the local teams : the local guides during the excursions and activities, the porters in the parks, the Malagasy Tours guides and drivers.
The indicated amounts are given as a rough guide on the basis of our experience. They can be modified at your convenience. We shall be there to advise you on this.
TRAVEL ARRANGEMENTS
Malagasy tours – Antananarivo - Madagascar + 261 20 22 356 07 - [email protected]
The mealsThe Malagasy cooking is inspired by various culinary influences. Most of the hotels and restaurants have Malagasy “chefs” who ally perfectly the inheritance of a French gastronomy with the flavours of spices of the island, and it, with the touch of Indian and Asian inspiration.
We savour an excellent local foie gras, the tournedos of zebu, the chicken with coconut or a delicious duck in the vanilla. The traditional cooking proposes the Romazava, national dish consisted of a stew of zebu mixed with “brèdes”, and the Ravitoto, another Malagasy speciality with pork and leaves of manioc. The local cooking is excellent and creative. Traditional and regional dishes are always privileged.
Malagasy Tours will elaborate with the restaurant or the hotel food & beverage manager, the menus in every stages of the journey. So, it is asked to the agency to announce us the choices and preferences of his customers concerning dishes. A particular attention is brought to the "special" menus asked by certain persons.
Breakfasts are in buffet and offer croissants and pastries, yoghurts, cereal, eggs, fruit juices and fresh fruit. Some delicatessen is sometimes proposed to the menu.
The lunches and the diners with menu or in buffet always include at least an entrance, a main course with accompaniment and a dessert. Tea and coffee enclose the meal. A second entrance or a second dish can be included for a more elaborated meal.
Gala Diner EveningFor the farewell evening in Madagascar, besides a particularly elaborated menu,
several suggestions can be made so that this evening is memorable:
Grilled fish and meat barbecue on the beach Theme evening (white evening, sarong & flip flop evening…)
Music and dances of the region Drum session with the musicians
Malagasy storyteller Malagasy traditional show of fight (depends on the region)
The drinksWe suggest a wine Betsileo white, red or “grey" produced in the region of Fianarantsoa, or a French, Italian or South African wine. Then, please enjoy our rum, the "toaka gasy," produced on the island of Nosy Be or "litchel," a white rum flavoured with leeches. Of course, fresh fruit juices (mango, sour sop, pineapple ...), local beer and mineral water are also available.
During the mealAs stated in "the price includes", we include drinks in the price of the trip. For each meal, the customer has a ½ bottle of mineral water or beer or a soda or a bottle of wine for 3 persons. Additional drinks will be paid directly to the restaurant, or charged to the room n° - in the case of meals on the premises of the hotel – It will has to be paid at the end of the stay.
As an aperitifWe offer a flavoured rum (coffee, litchi, vanilla ...) or “Ti punch" local rum-based. Classics imported liquors such as Whisky, Gin, Ricard, Martini, Vodka ... are also available. Snacks, peanuts, chips and dried fruits accompanied this moment.
CocktailsWe prefer the local cocktails with rum and fruits, but we also have some other classic cocktails based on different spirits or champagne.
The open barYou have the choice of time (1/2h, 1h or 2h) and their composition: Classic: fruit juice, beer, South African, Italian or French red and white wine,
imported spirits. Sparkling: Sparkling wine from South Africa, Kir, Bellini. French Champagne & Kir Royal.
The hot or cold appetizers Some examples for cocktails and open bar: Toast with foie gras, smoked fish canapés, mini skewers of zebu or duck, shrimp cocktail or gazpacho in a verrine, chicken spring rolls…Tarts, macaroons, mini cookies, chocolate icing and many others are also of the party!
TRAVEL ARRANGEMENTS
Malagasy tours – Antananarivo - Madagascar + 261 20 22 356 07 - [email protected]
Les teasers
Malagasy Tours works with the Malagasy craftsmen.Their production is completely local and rather eccentric going of the basketwork, the ironwork, the worked wood - sculptures and marquetries to semiprecious stones.
Nice Jewels such as rings, necklaces, bracelets, wooden earrings, metal, horn of zebu
Our propositions of teasers also turn to care products and essential oil. We so collaborate with Homeopharma, and BioAroma, Malagasy leaders of the natural products.
Spices and spices, with first of all the vanilla, are among "highlights" of Madagascar. There are various attractive packaging are available.
Tee-shirt and shirts, beach dresses, pairs of shorts, sarongs can be bearing the initials with the logo of the company
TRAVEL ARRANGEMENTS
Malagasy tours – Antananarivo - Madagascar + 261 20 22 356 07 - [email protected]
HEALTHNo vaccine mandatory, but vaccination against yellow fever and updated immunization for diphtheria-tetanus-polio are recommended. Malaria is present in Madagascar, it is advisable to include measures for protection against mosquitoes : repellents, protective clothes especially at dusk and the use of mosquito nets when necessary. A drug prevention must also be ensured for this, please consult your doctor. It is advisable not to drink tap water: prefer bottled water or water treated with capsules.Bring a first aid kit. If you don’t want to bring it back, our staff will give it to dispensaries.
CLIMATE
From December to march : rain season.
April, may et June combine very good conditions to travel. From April to November : dry season, also good conditions to come.
July and august : southern winter – cool weather and often cloudy. No rain.
September, October et November have the best weather conditions to come.
Nights are often cool in the highlands It is cold in altitude (Antsirabe, Andringitra) during winter.East coast benefits humid climate because of monsoon (June/ July).
PHOTOS
You can charge your digital/video camera, hotels have power sockets (french model) either in rooms, reception or restaurant. All our cars (bus, 4WD) have also cigarette lighter 12V. Bring extra memory cards and batteries.
TELECOMMUNICATIONS
Madagascar has mobile phone infrastructure now (Orange, Zain and Telma). Ask information to your mobile company. Phone cards are available all over the country so you can call abroad from a phone box.
Guide book to prepare your trip : we recommend
Hilary Bradt
INTERNATIONAL FLIGHT
Travellers chose themselves the international flights.
These companies use the destination
Air Madagascar -- www.airmadagascar.com
Air France -- www.airfrance.fr Corsair -- www.corsairfly.com
DOMESTIC FLIGHTS
Only Air Madagascar company works on internal network.
Malagasy Tours will book and issue your internal ticket flight without commission on your demand.
TO GET MORE INFORMATIONS ABOUT MADAGSCAR NATIONAL PARK AND RESERVE visit this web site : www.parcs-madagascar.com
YOUR EQUIPMENT
Shorts, T-shirts, cotton shirts, cotton pants, pullovers, light jacket, rainy cape, tennis, thong, bathsuit, hat, sunglasses, sunblock cream, batteries, torch, binoculars.
For your visits of parks, plan a good pair of walking shoes.
Madagascar
TRAVEL ARRANGEMENTS
Malagasy tours – Antananarivo - Madagascar + 261 20 22 356 07 - [email protected]
THE TERMS OF SALE
The conditions of bookingThe small number of hotels in Madagascar and their low capacity makes that the establishments have always a lot of requests and can be fully booked very quickly.Therefore, the reservations in hotels must be made as soon as possible.The reservations of the ground services must be made for our offices of Tana by e-mail with names and first names of the participants, dates of birth, all flights details and booking references, rooming list.The registration will be definitive only in reception of the requested deposit.
The procedure of payment A deposit of 30 % of the price of the entire service is asked the booking confirmation.The second 30 % deposit is asked in 60 days by the departure.The balance is payable 30 days before the arrival of the group to Madagascar.
The wanted deposits may vary according to the requirements of the local subcontracted providers (private airlines, hotels)
We ask you expressly to send by fax a copy of your bank transfer to be able to follow it on the spot with our bank.MALAGASY TOURS takes at his expense the banking charges of its bank in Madagascar, but does not accept the expenses of the foreign banks.
The conditions of cancellationCancellation fees : From 40 to 30 days before the departure: 20 % of the total price From 29 to 20 days before the departure: 40 % of the total price From 19 to 10 days before the departure: 60 % of the total price From 09 to 0 days before the departure: 100 % of the total price
Banking details :
BMOI / Banque Malgache de l’Océan IndienPlace de l'Indépendance AntaninareninaANTANANARIVO 101MADAGASCAR
Account beneficiary : MALAGASY TOURS SarlAccount number : 01 721 3011 76 Currency : EUROSBank code : 00 004Guichet code : 00 001Key RIB : 32Swift code : BMOIMGMGIBAN :MG46 0000 4000 0101 7213 0117 632
The ratesThey are net and expressed in euro. Rates were established on the basis of prices communicated by the various service providers and according to the exchange rate at the time of the quote. Any fluctuation in the exchange rate coming to influence of more than 10 % the total cost of the journey, would entail necessarily an adjustment of the prices.Of same, Malagasy Tours reserve the right to modify its prices in case of variation of the costs of the transport or the taxes for the period when these services are used whatever are the dates of booking or payment defined during the signature of the contract.
SALES AND PAYMENT CONDITIONS
Malagasy tours – Antananarivo - Madagascar + 261 20 22 356 07 - [email protected]
ADDRESSVR54DN Ambohidraserika - MahazoarivoANTANANARIVO 101MADAGASCAR
PHONEOFFICE : 00 261 20 22 356 07MOBILE : 00 261 34 49 356 07
FAX 00 261 20 22 622 13
EMAIL [email protected]
INTERNET www.malagasy-tours.com
CREATION 1993
PERMANENT STAFF 38
--------------------------------Legal Status : SarlCapital : 10 000 000 ArLicence A AGENCE : 027 / mintour Licence B T.O : 017 / mintour R C : 12 250 Stat : 543 560
--------------------------------OUR INSURANCES -- ARO
ASSURANCES REASSURANCES OMNIBRANCHES
Head Office Antsahavola BP42 ANTANANARIVO 101
THIRD PARTY INSURANCEPOLICE N° 155 292 from 01/08/2008
INSURANCE AGAINST THEFTPOLICE N° 70A 532 from 16/09/2008
INSURANCE AGAINST FIREPOLICE N° 516 326 from 16/09/2008
CAR INSURANCEPOLICE N° H5A134/1 from 01/09/2008
DIRECTOR MANAGEROlivier TOBOUL
PROJECT MANAGER IN FRANCE:Marie IMBOULEmail : malagasytours-rep@sfr.fr-----------------------------------------------Malagasy Tours is also:
NATURE LODGE12 nice bungalows at the gate of
Amber Mountain National Parkwww.naturelodge-ambre.com
AFRICAN CAMP Mobile camp of 20 luxury tents.
Unique in Madagascar !www.africancamp.com
LE GRILL DU ROVA Restaurant with patio in the upper town,
close the Queen’s Palace.
Member of
Groupement des opérateurs touristiques de
Madagascar
Association des Tours Opérateurs professionnels
de Madagascar
www.dmc.travel
Fédération des hôteliers et restaurateurs de
Madagascar
All over the Great Island since 1993
Malagasy tours – Antananarivo - Madagascar + 261 20 22 356 07 - [email protected]