mackay regional council - mackay regional council - community … · 2018-11-15 · food drive....

Community and Client Services Monthly Review 1-31 October 2018

1

Community and Client Services

Monthly Review

October 2018


2

Contents

1. Highlights of the Month ........................................................................................................ 3

2. Workplace Health & Safety ................................................................................................. 5

3. Counci l in Community ........................................................................................................... 7

4. Financial Performance - October 2018 ............................................................................ 9

5. Community Lifestyle ............................................................................................................ 11

5.1 Community Programs ........................................................................................................... 11

5.2 Libraries ............................................................................................................................... 21

5.3 Artspace Mackay .................................................................................................................. 25

6. Mackay Entertainment & Convent ion Centre and Events .......................................... 29

7. Corporate Communications and Market ing ................................................................... 32

8. Emergency Management .................................................................................................... 39

9. Health & Regulatory Services .......................................................................................... 42


3

1. Highlights of the Month

PROGRAM PROJECT DETAIL

COMMUNITY LIFESTYLE

Eton Family Fun Night Community Programs collaborated with the Emergency Management Team to deliver the Eton Family Fun Night on Saturday 20 October, with over 100 residents of Eton and the surrounding area in attendance.

Armistice Centenary Public Art

Installation Mackay Regional Council hosted a temporary art installation honouring the Armistice Centenary, on the Civic Precinct Lawn from Saturday 13 October to Sunday 15 October. A launch celebration on Saturday 13 October was attended by approx. 50 people.

MECC & EVENTS The 72nd Mackay Eisteddfod The Mackay Eisteddfod was successful with over 37,000 patrons enjoying local talent on display.

Global Grooves With the support of a strong marketing campaign, attendance to this year’s Global Grooves was in the vicinity of 7000-7500 one of the best crowds for some years.

CORPORATE COMMUNICATIONS & MARKETING

Mackay ARC naming and branding developed

Produced a new modern, fresh brand for the Mackay Aquatic and Recreation Complex. It was endorsed by council in October.

Produced video to lure Channel 7 Sunrise to Mackay

The team worked with Mackay Tourism to put together a bid video to attract Sunrise to Mackay as part of their A to Z tour of Australia.

Aquatic Facilities strategy engagement

Engagement team delivered up to 12 pop-up stalls at various locations and received over 500 surveys on the Aquatic Facility Strategy.

EMERGENCY MANAGEMENT

Sarina Range ELO/Communications Planning

EM staff are working with the Sarina Range Progress Association on effective communications strategies back to the LDCC during activations.

Emergency Exercises MRC staff assisted with 2 emergency exercises in October, with the Mackay Airport and North Queensland Bulk Ports.

HEALTH &

REGULATORY

SERVICES

Parking Meters Parking meters were introduced to the Cinema and Mid-City Off Street Car Parks on 9 October 2017 to supplement the PayStay process. Over the past 12 months there has been a steady increase in the use of the paid off-street car parks and people taking advantage of the pay by coins / credit card facilities.


4

Pest Management Officers continue to work hard this month responding to wild dog and pig complaints across the region, assisting land owners with baiting and trapping. This has helped reduce numbers during this period when wild dogs and pigs are highly mobile.

Bridget Mather

Director Community & Client Services.


5

2. Workplace Health & Safety

Summary

Two incidents were reported in October.

Incidents and Injuries

One injury to a MRC employee was reported in October:

• A worker’s arm was scratched by a cat that was being transferred between cages.

One asset damage incident was reported in October:

• A MRC vehicle approaching a roundabout collided with a non- MRC vehicle, resulting in minor damage to both vehicles.

Each incident is investigated, and appropriate corrective measures implemented to reduce future risks.


6

Lost Time Injuries & Days Lost

Department

2014-15 2015-16 2016-17 2017-18 2018-19

LTI

Days

Lost LTI

Days

Lost LTI

Days

Lost LTI

Days

Lost LTI

Days

Lost

Corporate Communications

Community Lifestyle 2 4

MECC & Events 1 11 2 4

Emergency Management

Health & Regulatory Services 1 2 1 1

Community & Client Services 1 11 2 4 3 6 1 1 0 0

Glossary

Incident Any unplanned event resulting in,or having a potential for injury or ill health.

Lost Time Injury (LTI) Incidents that resulted in a fatality, permanent disability or time lost from work of one day / part of a day or more

Total Recordable Injuries (TRI) Incidents that result in a Lost Time Injury (LTI), Suitable Duties Injury (SDI) and Medical Treatment Injury (MTI)


7

3. Council in Community

The Council in Community day in October took place in the western area of our region.

Site tours and briefings were held with local businesses:

• Farmacist Pty Ltd

• Sugar Research Australia (SRA)

• Mackay Sugar

• QUT Biorefinery Project

A briefing was held with a representative of Walkerston State Primary School and the day concluded with a

Community Catch Up at the Western Suburbs Leagues Club.


8

A catch up with Mackay Sugar officials during the Western Council in Community Day

C

om

munity a

nd C

lient S

erv

ices M

onth

ly R

evie

w 1

-31 O

cto

ber

2018

9

4.

Fin

an

cia

l P

erfo

rm

an

ce

- O

cto

be

r 2

01

8

% Y

TD

Vari

an

ce o

f Y

TD

Bu

dg

et

Pe

rio

d C

ove

red

: 1

Ju

ly 2

01

8 t

o 3

1 O

cto

be

r 2

01

8

Y

TD

Va

ria

nce f

avoura

ble

of b

ud

get

YT

D V

aria

nce u

nfa

vo

ura

ble

, betw

ee

n 0

% a

nd

5%

of

YT

D B

udg

et

YT

D V

aria

nce u

nfa

vo

ura

ble

, m

ore

tha

n 5

% o

f Y

TD

Bud

get

Revis

ed

B

ud

ge

t Y

TD

B

ud

ge

t Y

TD

A

ctu

al

YT

D

Va

ria

nc

e

C

om

me

nts

4.0

1 -

Com

mu

nity &

Clie

nt

Se

rvic

es

Ma

na

ge

me

nt

3

97

,20

1

1

29

,20

5

1

25

,27

4

(3

,93

1)

On t

rack

4.0

3 -

Com

mu

nity L

ifesty

le

7,1

28

,09

4

2,3

65

,81

3

2,4

04

,47

4

38

,661

Larg

ely

on t

rack, varia

nce m

ain

ly d

ue t

o s

pre

adin

g o

f casual

wages,

and t

imin

g issues w

ith r

eceiv

ing g

rant m

onie

s.

4.0

4 -

ME

CC

& E

ve

nts

2,1

98

,53

8

7

19

,88

8

1,0

87

,17

9

3

67

,29

1

S

om

e o

f th

is r

ela

tes to c

asual w

ages s

pre

adin

g,

gra

nts

for

past

events

not bein

g r

eceiv

ed y

et. A

lso s

om

e e

vents

are

not fin

alis

ed.

The

and b

udget

will

be w

atc

hed c

are

fully

to p

ull

back t

he d

eficit.

4.0

5 -

Corp

ora

te C

om

mun

ica

tio

n &

M

ark

etin

g

1,5

97

,13

9

5

41

,21

8

5

47

,27

7

6,0

59

On t

rack,

will

contin

ue to m

onitor

expe

nses.

4.0

7 -

Hea

lth

& R

egu

lato

ry S

erv

ice

s

3,0

57

,85

4

1

96

,89

9

94

,519

(1

02

,38

0)

On t

rack

4.0

8 -

Em

erg

ency M

an

ag

em

en

t

2

41

,08

5

(1

21

,20

3)

(1

30

,83

8)

(9,6

35

)

On t

rack

Op

era

tin

g (

su

rplu

s)

/ d

efi

cit

14

,619

,910

3,8

31

,82

0

4,1

27

,88

5

29

6,0

65

107%

to b

udget.

Varia

nce p

rim

arily

driven b

y c

asual w

ages

spre

adin

g a

nd tim

ing o

f gra

nt m

onie

s. A

nticip

ate

that som

e

varia

tio

n w

ill c

ontin

ue t

o o

ccur

during t

he y

ear

because o

f gra

nt

tim

ing issues, how

ever

exp

enses w

ill b

e c

losely

monitore

d t

o

ensure

overa

ll budget

is n

ot

exceeded.

10

C

om

munity a

nd C

lient S

erv

ices M

onth

ly R

evie

w 1

-31 O

cto

ber

2018

-

2,0

00

,00

0

4,0

00

,00

0

6,0

00

,00

0

8,0

00

,00

0

10,0

00,0

00

12,0

00,0

00

14,0

00,0

00

16,0

00,0

00

July

Au

gu

st

Se

pte

mb

er

Octo

be

rN

ove

mbe

rD

ece

mbe

rJan

uary

Fe

bru

ary

Ma

rch

Ap

ril

Ma

yJun

e

Op

era

tin

g (

su

rplu

s)

/ d

efi

cit

YT

D B

udg

et

YT

D A

ctu

al

11


5. Community Lifestyle

5.1 Community Programs Number of Community Enquiries – 426 Number of Emergency Relief Assistance Packages Provided – 13 Sarina Neighbourhood Centre meeting rooms utilisation – 20 room bookings to support members of the Sarina community. Occasions of JP Services provided to community – 47 Number of external bookings in Jubilee Community Centre for the month – 87 Total Jubilee Community Centre usage (internal/external) - 215

Community Development

Activity Comments

Arts Development • The first round of the Regional Arts Development Fund (RADF) closed on Wednesday, 3 October with 7 applications received to a total value of $52,510. The RADF committee meeting was held on 22 October with applications assessed. Successful applicants will be announced following Council ratification in November.

• The Arts Development Officer is partnering with the Department of Aboriginal and Torres Strait Islander Partnerships (DATSIP) to deliver a Grant Writing workshop targeted at organisations who access support through DATSIP. The workshop is scheduled for Thursday 15 November 2018.

Food Drive Community Programs have coordinated the annual Anti-Poverty Week food drive. Anti-Poverty Week runs from 14-20 October and aims to strengthen public understanding of the causes and consequences of poverty and hardship and encourage research, discussion and action to address these problems.

This year the Mackay Regional Council food drive ran from 14-31 October with drop off points for staff and community at Council facilities across in the region. All food will be donated to Anglicare, St Paul’s Uniting Church and the Sarina Inter-Church Council who provide food and support to those in need in our community.

Domestic and Family Violence

• Community Programs are collaborating with People and Culture to plan and deliver ‘By-Stander’ training to Mackay Regional Council leadership, staff and Mayor’s DV Taskforce members. This activity

12


is a key action of the DV Toolkit that MRC have received federal funding to support and evaluate. Pre and post training surveys will be provided to participants to measure understanding, attitude and confidence in supporting a person experiencing Domestic & Family Violence.

• Members of the Community Programs Team participated in a co-design workshop for the Aboriginal and Torres Strait Islander Community Domestic and Family Violence Service. The workshop aimed to engage with relevant community stakeholders and members to consider the service design prior to the tender being called.

‘Learn to Skate’ at Sugar Bowl

Community Programs has partnered with Australian Skateboarding Community Initiative to deliver ‘Learn to Skate’ sessions at the Sugar Bowl. Sessions occur every Monday from 4-6pm up to Monday, 17 December. Coaches Brenton and Josh teach participants the basic elements of skateboarding and safe skateboarding practices.

Valley District Youth Council

Valley District Youth Council’s production of ‘SOS Systems Over Students’ has wrapped for 2018. The production, written, choreographed and directed by Valley District Youth Council young people was performed on12-13 October and 19-20 October.

In total 24 young people participated in the production including on and off-stage duties with the production attracting an audience of 150 over the 4 nights.

13


Sarina Youth Centre • Stand By Youth, a youth group formed and supported by Sarina Youth Centre, recently undertook a fundraising sausage sizzle in aid of Buy a Bale. The event raised $240 to be donated to the charity. Stand By Youth is a platform for young people to identify needs, gaps and barriers for themselves and work collectively towards addressing those issues.

• Sarina Police Service have been a frequent visitor at the Sarina Youth Centre lately, but for all the right reasons. The service is collaborating with the Youth Centre to build stronger positive relationships between young people in the area and the Police. Officers attend the centre to engage in games and programs with young people and to provide advice and information. The increased presence of Police at the centre has seen great outcomes in reduced youth criminal activity and positive relationships.

14


Community Meetings / Events / Interagency Meetings. 167 meetings and events were held, highlights included:

Sarina Neighbourhood Centre Recognition

Margaret McDowall, Community Development Officer, based at Sarina Neighbourhood Centre received a special visitor during the month. Member for Mirani, Stephen Andrews, visited unannounced on 12 October to present 2 awards to Margaret and the Neighbourhood Centre. A Community Achievement award was presented to the Neighbourhood Centre in recognition of 5 years of hard-work and dedication towards the centre, and a Certificate of Appreciation was presented to Margaret for her continuous hard work, dedication and involvement in the Sarina Neighbourhood Centre and facilitating Sarina community events.

Changing Lives, Changing Communities Forum

Community Programs collaborated with QCOSS to support the delivery of the Changing Lives, Changing Communities Forum on17-18 October. The forum sought to bring together all parts of the community to co-create solutions to ensure people with disability are included in all aspects of community life. Over 70 community members and stakeholders attended the forum.

Interagency Meetings Mackay Youth Connections interagency hosted a sector training opportunity on Wednesday 17 October. The Department of Aboriginal

15


and Torres Strait Islander Partnerships (DATSIP) delivered ‘Living Under the Act’ training to 16 participants from 8 organisations.

Global Grooves Festival Community Programs collaborated with Festival and Event to support this year’s successful Global Grooves Festival. Community Programs partners with Festivals to ensure inclusion of local multicultural not-for-profit community groups in the planning and delivery of the festival. This year 10 multicultural community groups participated in the event by holding stalls and performing traditional dance.

Eton Family Fun Night Community Programs collaborated with the Emergency Management Team to deliver the Eton Family Fun Night on Saturday, 20 October. The event saw many kid’s activities, support information and emergency preparedness information and resources on offer from 4-6pm, culminating in a community BBQ and open-air movie screening. Over 100 Eton and surrounding area residents attended and enjoyed the relaxing evening.

Sarina BBQ Rules Sarina Neighbourhood Centre held the Inaugural Sarina BBQ Rules Competition on Saturday 6 October, which was a great success. Along with the BBQ cook-off, there was entertainment, market stalls and a cupcake decorating competition. The event was made possible with funding from the State Government's Thriving Communities Fund.

The Sarina Auswide Bank took out the competition.

Brewers Park Committee

A meeting was held earlier in the month to re-establish the committee. The aim of the committee is to discuss topics related to the facility, along with providing them with advice on governance for sporting

committees.

Australian South Sea Islander (ASSI) Working Party

CAMS Officer has been busy this month visiting key communities to discuss issues pertinent to their areas, with a view to addressing these issues via the State Body. A working party meeting has been scheduled for early November.

16


Sport & Recreation

Sister Cities Program

Museums Sarina Museum Open: Tuesday, Wednesday and Friday from 9am to 2pm Visitors: 213 Volunteer hours contributed: 388

Mackay Museum Open: Tuesday, Thursday and Saturday from 10am to 2pm. Visitors: 40 Volunteer hours contributed: 150

• Community research enquiries

• Collection care

Pioneer Valley Museum Open: Tuesday to Thursday 9.30am to 2.30pm Visitors: 66 Volunteer hours contributed: 282

• 30th Anniversary morning tea celebration held

Activity Comments

North Queensland

Sportstar Awards

2 local sporting stars received awards at the annual North Queensland Sportstar Awards held in Mission Beach.

Peter Lister received Runner-Up in the Service to North Queensland Sport category, and Thomas Valena received Runner-Up in the Masters Sportstar Award category. Mackay Regional Council was one of only 3 councils to nominate a sportsperson for every category.

Activity Comments

Youth Ambassador program

6 students, along with 2 chaperones arrived back in Mackay on 5 October. The program went well, with all participants having a great time and developing their cultural awareness.

17


• Collection care

• Community research enquiries

Greenmount Homestead Open: Sunday - Friday 9.30am - 12.30pm Visitors: 155 Volunteer hours contributed: 171

• Daily Mercury article written and published during the month

• Greenmount volunteers created a joint presentation that was delivered by volunteer Nicholas

McDougall at the Small Museums Conference held in Roma.

Inkind Assistance requests 11 applications were processed for the month, with a value of $3,701.30.

Junior Sporting and Arts and Culture Grant No Junior Sporting Grants applications were received for the month.

2 Arts and Culture Grants applications were received for the month. Mackay West State School were

given $425.00 for their representation in the Opti-Minds State Finals, and Homebush State School

were given $425.00 for their representation in the State Chess Championships.

Better Community Building Fund

18


Organisation Amount On Track Comments

Bakers Creek Tigers Australian

Football Club

Changeroom Upgrade

$ 25,000 Structural construction has been

completed.

Brothers Bulldogs Junior Rugby

League Club

Facility Establishment

$ 80,000

Building is on stumps and works are

progressing. Builders will continue to

work over the off season in a hope to

have the clubhouse finished ready for

the 2019 Season.

Eastern Swans Australian

Football Club

Fencing of the Perimeter

$ 30,000

The project is nearing completion with

on small section remaining. Awaiting

the contractors availability.

Eungella Community

Development Association

Amenities Building

$ 250,000 Complete The project has been completed.

Habana and Districts Progress

Association

Church Relocation and

Community Facility Project

$ 100,000

The final working drawings have been

completed and a builder is to be

engaged.

Mackay Aero Club

Roof Replacement $ 50,000 Complete The project has been completed.

Mackay Area Fish Stocking

Association

Hatchery Emergency Backup

Generator

$ 18,000

The generator has been installed.

Currently awaiting inkind electricians to

complete the install on the switchboard.

Mackay Basketball Incorporated

Grandstand – Court 4 $ 100,000

The organisation was unsuccessful in

gaining funding from other sources.

They will apply to another program as

soon as it becomes available.

Mackay Brothers Football Club

Water Retention/Irrigation Project $ 100,000

Earthworks are still being finalised. The

substance used for lining the inside of

the dam (polyplug) has been purchased.

Mackay Junior Rugby League

Association

Clubhouse Stand, Shelter and

Lights

$ 80,000

The light towers have been installed and

power is due to be connected to them

within the coming month.

19


Mackay North Horse and Pony

Club

Completion of Stage 1

Upgrades/Minor Works

$ 50,000

Ecological assessments on the access

tracks are being carried out to allow

lodgement of the development

application to Dept of State

Development, Infrastructure and

Planning.

Mackay Pioneer BMX Club

Track Redesign and Upgrade $ 120,000

The new start hill and platform has been

constructed and the start gate installed.

The track upgrade will commence on 5

November.

Mackay Rowing Club

River Bank Stabilisation $ 100,000 Complete The project has been completed.

Mackay Tennis Association

Replacement and Upgrading of

Lighting

$ 119,000

The newly installed light poles are now

operational. Work on the replacement

of the LED's on the other light poles is

now underway.

North Mackay Saints Australian

Football Club

Facility Enhancement

$ 33,000 Currently sourcing a contractor to

complete the works on the cubicles.

Palmyra Drag Racing Club

Burnout Pad $ 26,000 Complete The project has been completed.

Pioneer Tennis

Stage 2 – Building ITF Courts $ 80,000

The project is almost complete, with only

some dividing fences to be erected and

some painting of edges required.

Pioneer Valley Golf Club

Buggy Shed $ 75,000

The club have been advised that they

are unable to install solar panels on the

new shed as they already have them on

the clubhouse. The club is going to

submit an application for amendment in

the coming weeks.

Seaforth Bowls Club

Irrigation Water Storage $ 50,000 Complete The project has been completed.

Southern Suburbs Junior Rugby

League

Complete Lighting on Fields 3

and 4

$ 80,000 Works have commenced and should be

completed by the end of the year.

The Scout Assoc of Qld – Central

Coast Region $ 39,000 Complete The project has been completed.

20


Construction of Machinery

Workshop and Storage

The Valley Theatrical Players Inc

Pinnacle Playhouse Upgrade $ 45,000

The electrician will be completing the

works within the next 2-3 weeks.

Western Suburbs Rugby League

Football Club

Undercover Lawn Bowls Green

$ 250,000

The roof has been installed, with

electrical and storm water works

currently underway. The work on the

bowls green surface will commence in

early November.

Behind Schedule

Emerging Concerns

On Track

21


5.2 Libraries

KPI Update

Service / Activity

Annual KPI

YTD Status

Comments

Library Loans 630,000 237,919 On Track.

Database Hits 35,000 7,893 Tracking below target, will be an

area of focus.

Social Media

Followers 5,000

Instagram: 1,068

Facebook: 3,993

SnapChat: 23

Recent social media campaigns

have attracted interest, with the

outcome being this target is met.

In-Person Visits 400,000 124,949

Largely on track (94%) and

expected to increase with Dec/Jan

school holiday activities.

Web Visits 300,000 91,589

Slightly below target (92%) but

expected to grow with upcoming

activities.

Active volunteers N/A 634 hours

A Christmas celebration to

recognise the contribution of our

volunteers is set for 5 December.

Programs /

Events / Classes 25,000 14,239 On track to exceed target.

Library Loans – Digital loan volumes are comparable to the same period last year, however print

loan volumes are down approximately 20%. This can be attributed to the increase in customers

accessing material online without the need to borrow items, as well as the changing habits of

customers visiting our branches. We are seeing a growing number attend for programs or to access

other assistance from staff (technology support, research aide etc.). This is evidenced by the high

volume of attendees through our programs/events/classes in the table above, tracking at 170% to

current year pro-rata target.

22


Social Media Followers – Throughout October, library staff have been running a social media

campaign on Facebook #librarian shaming. Staff have been sharing light-hearted ‘confessions’ on

Facebook, with wonderful feedback received from our community as well as those that follow us from

further afield.

Feedback on Facebook for the recent campaigns that have been running:

Active Volunteers – During the month of October we saw a 56% increase in the number of volunteer

hours contributed. This is largely due to staff proactively working with the Library Friends to

understand how they would like to contribute and then working with them to accommodate.

23


Library Highlights

Program Comments

Young People’s

Services

• We conducted 34 programs with 1080 participants this month Baby Bounce: 401 attendees at 13 sessions Story Time: 679 attendees at 21 sessions

• Outreach and Group Visits to the Library: 180 attendees at 5 sessions

School Holiday Activities

For our School Holiday programs this October we conducted a total of 23 programs with 343 participants, this included:

• 2 writer’s workshops conducted by author Sharon Johnston (below) with 40 attendees, 1 for children aged 9-12 years and another for teens

• 4 sessions of children’s yoga with 63 attendees

• 7 BOT Games sessions with 56 attendees

• 7 Scratch Workshops with 56 attendees

• In addition, we hosted two sessions of our popular Bedtime Stories program, which attracted 74 people. We also held a bedtime stories for Reading Hour where 53 people attended.

First Five Forever • Toddler Time programs designed to encourage early literacy in

children and their families had a total of 517 in attendance at 11 programs.

• Outreach programs designed to encourage and support early language and emergent literacy in the 0-5 age group and their families totalled 173 attendees at 3 sessions/events.

Community Outreach • Book Clubs:

o Between the Lines Book Club, 10 participants attended

o Valley Page Turners Book Club, 6 participants attended

• Craft and Conversation, 9 attended

• Home Library Service

o 75 library customers received 516 items that were delivered

by FOML over 26 hours

• Presentations

o Conducted in Partnership with Grapevine Group a workshop

‘safe TALK’ suicide prevention training, 5 attended

• Cultural Services

o English Conversation Circle, 18 participants attended

o Binga Birry Justice Group, 11 participants attended

o Talking Da Lingo, 9 participants attended

24


o Libraries Indigenous Advisory Committee Meetings

• Displays & Campaigns

o Mackay Camera Club photographic display at Gordon White

Library

o National Birdlife Week display at Gordon White Library

o GSNC anti-poverty week awareness display at Dudley Denny

City Library

• Anti-poverty food collection points partnership with Community

Programs

Young Adult • Green screen activities were very popular at Gordon White Library and Dudley Denny City Library, with teens and staff alike.

• Over 20 teenagers enjoyed working with large green screens, stop, go animation and iSkins at GWL and DDCL while at Mirani and Walkerston the 9 teens worked with mini green screens as well as the Stop-Go Animation and iSkins.

• The teenagers also enjoyed the re-introduction of a movie night to end the school holidays. There were 16 teens who attended the screening of ‘Hunt for the Wilderpeople’ and they enjoyed their movie snacks and pizza.

Heritage Collection • Staff conducted 8 hours of information research and referral activities for 7 local and interstate clients during October.

• 6 Volunteers continued to assist with the collection every Thursday in October, providing up to 60 hours in combined volunteer hours.

• The Heritage Collection’s team pop-up display initiative at Mount Pleasant continues to generate interest and provides a platform to showcase library resources

Digital Literacy • 30 people attended 16 Digital Literacy classes during October

25


5.3 Artspace Mackay Exhibitions

Activity Comments

On Yer Bike On Yer Bike in the FIELD Engineers’ Gallery is a celebration of Mackay’s long and rich history of motorcycling and features an eclectic mix of motorcycles lovingly collected and restored by local enthusiasts. The exhibition is attracting a large and diverse audience and bringing many first-time visitors into the gallery. The exhibition continues until 25 November.

Articulate: Postcard Exhibition and Competition

The Ray White Mackay City Articulate: Postcard Exhibition and Competition is a fundraising exhibition, competition, art sale and auction presented by the Artspace Mackay Foundation. Over 150 small canvas artworks by acclaimed Australian artists and local artists alike have been on display in the Artspace Mackay foyer from Friday 28 September. All entries were eligible for valuable prizes in five competition sections, with winners announced, artworks auctioned and sold at the official opening night on Friday 19 October.

The event attracted approx. 200 attendees, 36 canvas artworks were sold on the night and all major auction works were sold for or above their reserve price. Thus far, the Artspace Mackay Foundation has raised $14,812 from the event, with all proceeds supporting a greater number of arts education activities, community programs, workshops, exhibitions and cultural events at Artspace Mackay. The exhibition and sale of artworks continues until Sunday 18 November.

Sugar vs the Reef? Sugar vs the Reef? exhibition by Wollongong artists Lucas Ihlein and Kim Williams, will open in Gallery Three on Friday 2 November. The exhibition investigates how artists and farmers can work together on large-scale human/ecology problems.

The exhibition explores the sugarcane industry’s challenge to reduce chemical and sediment run-off and improve its environmental performance in order to improve the health of the Great Barrier Reef.

Lucas and Kim have been working with the local Mackay community on this exhibition and associated events and large-scale installations, including the Sunset Symphony in the Sunflowers event on the Mattsson’s farm in 2017 and the current and ongoing project Watershed Land Art at the Mackay Regional Botanic Gardens.

26


Collection

Public Programs

Activity Comments

New Art Collection Acquisition

The Visual Arts Advisory Committee’s recommendation to purchase a new artwork, Aggregate Icon by artist Jemima Wyman, for the Mackay Regional Art Collection was endorsed by council at the ordinary Council meeting on 10 October. Jemima Wyman grew up in Mackay and this impressive artwork, which comprises of hand-cut and collaged photographs, will feature in the upcoming major Artspace Mackay touring exhibition Violent Salt.

Activity Comments

School Holiday Drop-In

Activities

The September/ October school holiday program Pasted Paper Portraits ran from 22 September – 7 October, with free all ages drop-in activities linked to Clara Adolph’s’ latest exhibition Familiar Distance. During the first week of October 616 people visited the gallery and drop-in activities.

Jenuarrie ‘Gift of

Knowledge’ Book

Launch

Jenuarrie is an artist, artworker and Koinjmal woman from the eastern coastal plains of Central Queensland, between Mackay and Rockhampton. Her beautiful new book Gift of Knowledge celebrates her 30-year artistic career making ceramics in the tradition of the Lapita pottery practice. Approx. 80 people attended her book launch event at Artspace Mackay on Thursday 11 October.

27


School Tours Five school tours were delivered over the month of October. Two classes of year 3 and 4 students from Bucasia (total of 90) visited the gallery on 24 and 26 October. A tour was delivered to 30 year 3 students from Andergrove State School on the 23rd and a tour was given to 7 year 11 tourism students from Northern Beaches State High School on 25 October. The final tour of the month was held on 31 October to a large group of 51 year 1 students from St Marys Catholic Primary School.

Some feedback from a young visitor

Armistice Centenary

Public Art Installation

Remembrance Day this year is a significant anniversary and marks 100 years since the signing of the Armistice, the historic agreement that led to the end of the First World War. As part of the State’s Remembrance Day commemorations, the Queensland Government commissioned a state-wide art installation, which many Queenslanders have contributed to. This temporary art installation comprised of thousands of poppies made from all over Queensland. (57, 705 poppies have been made, which reflects the number of Queenslanders who enlisted in the First World War.) Mackay Regional Council hosted the temporary public art installation on the Civic Precinct Lawn from Saturday 13 October to Sunday 15 October. The Mackay launch of the Armistice Centenary public art installation was held on Saturday 13 October on the Civic Precinct Lawn and was attended by approx. 50 people.

28


Key Indicator Update

Service / Activity Annual

KPI

YTD Oct

18

Oct 18 Comments

Visitors: Artspace 25, 000 13,234 2,853 On track to exceed target.

Web Visits N/A 1,238 N/A New users 1,095.

Total Number of e-

Newsletter Subscribers

N/A 1,853 N/A A good result for this point in the

year.

Facebook Subscribers N/A 5,880 58 Combined total for Artspace and Rock Paper scissors Facebook pages.

Exhibitions 12 8 4 On track.

Public Program

Participants

N/A 3,756 628 Programs have been very well

attended do far this year.

Public programs (inc.

tours, BMA Kidspace,

workshops, exhibition

openings, markets, etc.)

N/A 71 19 October was another busy month

for the team.

Volunteer hours N/A 841 208.5 Artspace volunteers consistently contribute approximately 200 hours per month.

Young Ambassador

Program

The final 2018 Artspace Mackay Young Ambassador session was held on 16 October. This session was skilled based, with the 9 ambassadors learning wire sculpture techniques from local artist Margaret Burgess.

Visual Teaching

Strategy (VTS)

Professional

Development Program

The English as a Second Language (ESL) VTS conversation group was held on19 October, with 7 participants attending and a VTS presenters practice session was held on 25 October, which was attended by 11 participants. Visual Thinking Strategies (VTS) is a powerful student-centred teaching methodology that has been proven to strengthen students’ oral communications, literacy and creative and analytical skills among students of all ages.

BMA Kidspace BMA Kidspace has remained Artspace Mackay’s ever-popular art, craft and music program for toddlers and their carers. The October event, held on Tuesday 23 October, attracted 70+ people into the gallery.

Kids Art Club KIDS ART CLUB Term 4, with popular local tutor Rosemary Payne, commenced on Saturday 27 October, with 13 children enrolled in the morning 6 - 8-year-old classes and 13 children enrolled in the 9 - 12-year-old classes. Kids Art Club is Artspace Mackay’s ongoing term-based art program for kids. Each week, students explore and respond to the exhibitions on show through fun-filled art activities.

29


6. Mackay Entertainment & Convention Centre and Events

Overview

Overall attendance to events at the MECC during October was strong. The Mackay Eisteddfod was successful with over 37,000 patrons enjoying local talent on display.

MECC teams assisted other council programs with delivery of the SEGRA conference and organisers were full of praise for the catering and customer service received whilst on site.

MECC Youth Ambassadors have had a busy month, meeting to discuss upcoming shows and volunteer opportunities at the MECC. They have been actively providing feedback on the 2019 line-up of performances which will be helpful in planning for 2019, and also had an opportunity to come along to Global Grooves to hand out flyers and help patrons with enquiries.

The Term 4 Educators Newsletter was delivered to district educators via email on the first week back at school. This newsletter and information brochures were then delivered to 33 schools in the region during week two.

The MECC team has secured sponsorship from Dalrymple Bay Coal Terminal, to deliver the 2019 Young People’s Entertainment Season, and also from BHP Billiton to contribute to the Pathways to Performance program which assists youth access bus transport to live performances.

Sponsors have also been secured for the 2019 Morning Melodies Season.

Festivals and Events

Armistice Launch Event

• The Festival & Events team were engaged by Council to deliver a launch for the REMEMBER art installation, filled with paper poppies as a tribute to soldiers who served in World War 1, we held a formal yet relaxed event on Saturday 13 October on the Civic Precinct Lawn to acknowledge its presence in Mackay. Representatives from the Premier’s Department were very happy with the event.

• This event sits outside the Festival & Events teams suite of annual events.

Global Grooves

• With the support of a strong marketing campaign, attendance to this year’s Global Grooves was in the vicinity of 7000-7500 – one of the best crowds for some years. The event launched with a social media campaign one month out, then continued with two weeks of 15 sec television ads, one week of 30 second radio ads and on-air promos, a solid distribution of corflute’s, A1 and A3 posters and two weeks’ advertising on the Northern Beaches Bowls Club digital display board. There was very strong traction on social media with a lot of interaction from the cultural groups.

• A media call was held on Thursday 25 October at the Queens Park Rotunda, with the Mayor and the George St Neighbourhood Centre dance group attending to perform and speak to the media. All media attended, including both television networks and the Daily Mercury. The subsequent news coverage generated good exposure for Global Grooves on the eve of the event on Saturday 27 October.

• The wonderful line up of local cultural dance groups and performers was very popular, with traditional dances and beautiful costumes. Of particular mention was singer TJ Evans from the Solomon Islands and ASSI band, GripSol – both featuring young performers and contemporary music, who were participating at Global Grooves for the first time.

30


• Also, of special mention were emcees Meech and Teegs from ABC Tropical North (our media partner), who did a great job injecting enthusiasm into the event and really involving the crowd.

• Headline act, Babash, hailing from Trinidad via Brisbane, were hugely popular with their infectious music and charismatic lead singer getting the crowd up and dancing for their entire 50-minute set!

• The 28 food vendors were busy all night, particularly the cultural food vendors who offered a delicious sample of their traditional foods. The event culminated with the spectacular fireworks display, which featured new designs and colours.

New Year’s Eve Plans are well underway for this year’s New Year’s Eve event, with all performers booked including children’s entertainment. BB Print are confirmed as the major partner and all food vendor and stall holder applications are in and confirmed.

Festival of Arts The 2019 programming is nearing completion and work will now commence on the marketing campaign, printed collateral, associated logistics and elements for all events. Particularly the free public outdoor events G&S Engineering Wine & Food Day and DBCT Illuminate, including confirmation of naming rights partners and funding applications. The design look and feel for next year’s Festival will be worked on over the next month, as well as securing sponsorships and seeking arts & cultural events in the region to be part of the 2019 Fringe Event Program.

Key Indicator Update

Indicator Target as at OCTOBER

2018 Status Comments

Number of Performances fully cost recovered

50% 56% On Track

Minimum number of catered functions (excluding performances)

140 74 On Track

Average attendance at events

Auditorium 550 Auditorium 422 Under Target

Foyer/space 100 Foyer/space 150 On Track

Halls 600 Halls 271 Under Target

One Hall only 200 One Hall only 90 Under Target

Number of non-utilised days

90 13 On Track

Number of Performances at the MECC

200 165 On Track

Number of Conferences/Expos

20 5 Under Target

31


Number of Events with Attendance from outside Mackay Region LG area (Post Code Data)

40 32 On Track

Number of Student Attendances

2,000 1,775 On Track

Number of workshops > Youth

6 1

Under Target - will improve with 2019 season starting March

Number of engagement workshops/activities

5 5 On Track

Yearly occupancy of facility

155,000 79,761 On Track

Customer Hire Satisfaction

80% 94% Exceeded Target

Number of regional events assisted through either financial or in-kind assistance

6 5 On Track

Number of regional events ticketed

8 2 Under Target

Friends of the MECC Volunteer Hours

N/A 3716.8 On Track

32


7. Corporate Communications and Marketing

There were several promotional and PR events arranged during October.

• The team provided assistance at the launch of the Armistice tribute on the lawns of the Mackay Civic Precinct. Other notable PR events during the month were the relaunch of Memory Lane at the Sarina Field of Dreams, the naming of SES Campwin Beach sheds and Global Grooves.

• The team worked with Mackay Tourism to produce a video to encourage Channel 7’s Sunrise weather to present in Mackay. This was put together within 6 hours to meet the TV deadline, and achieved a Facebook reach of over 10,000 in a few days.

Mackay won the Facebook poll by about 1600 votes, in what Sunrise says was one of their biggest ever Facebook polls. Sunrise weather presenter Sam Mac was at Bluewater Quay on 23 October.

Suggested media value was about $800,000.

• The Emergency Action Guide was completed and sent to the printers, in readiness for the upcoming summer storm season.

• Final work was completed on the Annual Report 2017-18, which is due to be adopted by council in November.

• Significant work was completed on the branding for the newly named Mackay Aquatic and Recreation Complex. The logo and relevant visual and signage guides were developed inhouse by the program’s Website coordinator.

Newly created logo for Mackay Regional Sports Precinct.

33


• Marketing of the Sarina Sugar Shed is now being coordinated by council’s Marketing Officer. This is proving successful with an increase in social media activity and a new advertising campaign being implemented.

Visits to Council corporate website - 2018

Monthly trend of mackay.qld.gov.au

Website visits for October

On all council-related sites

Artspace, 1,451

MECC 18,351

Mackay City Centre, 2,370

Botanic Gardens, 1,336

Mackay Regional Council, 45,536

Sarina Sugar Shed, 1,771

34


Facebook followers to Mackay Regional Council page

There has been a 13 per cent increase during the 12 month period

Facebook numbers for other council-related pages

3,569

12,664

6,014

2,388

23,740

2,436

9,541

3,993

0

5,000

10,000

15,000

20,000

25,000

ArtspaceMackay

MECC Mackay CityCentre

BotanicGardens

MackayRegionalCouncil

SarinaSugar Shed

MackayFestivals

MackayRegionalCouncil

Libraries

35


Trends of council’s social media sites

Recorded a signfiicant increase in views on council’s YouTube page This was predomently due to the

Mackay Waterfront video (1453 views) and SugarBowl mackay opening (260 views).

127 media mentions in October

Media Monitoring Break-Down October 2018 News Clips/Articles

Seven Television, 24

Daily Mercury, 91

Nine News, 9

Courier Mail, 3

36


eNewsletter Subscribers

• Artspace: 1853 (Last month: 1852)

• Botanic Gardens: 1218 (Last month: 1225)

• Community Development: 1219 (Last month: 1217)

• Council Connect: 3243 (Last month: 3273)

• Library: 15,425 (Last month: 15,598)

• Creative Mackay Ebulletin: 1330 (Last month: 1326)

• Recreation Services: 1177 (Last month: 1174)

• Mackay Region Planning Scheme 1253 (Last month 1250

PR-Advertising spend for October

Community Engagement activities

October was dominated by engagement activities for the draft aquatic facilities strategy project

coupled with the promotion of the Mackay Aquatic Recreation Complex (the ARC).

In all, 15 activities occurred across the region from 30 September to 31 October, asking the

community about their thoughts on the five aquatic facilities in the Mackay region and generating

interest in the ARC. Of the 15 stalls, six were attended by a variety of councillors:

• Northern Beaches Central 5 October: Cr Gee

• Memorial Pool 9 October: Crs Gee, Englert, Payton, Camm, Walker, May

• Troppo Markets 14 October: Cr Casey

37


• Marian Markets 21 October: Crs May, Mann and Walker

• Dudley Denny 25 October: Crs Bonaventura, Walker and Gee

• Global Grooves 27 October: Mayor, Cr Bonaventura

Above: A busy afternoon at Northern Beaches Central

This month also saw the first of the Queens Park engagement activities sharing a stall with the draft

aquatic facilities strategy project at Global Grooves. The engagement project for Queens Park is

occurring at the same time as the Mackay Waterfront PDA proposed Development Scheme.

Above: Some interest at Global Grooves

38


Project Engagement Activities

Project Name Activity & attendees Department Plans and activities Level of

Engagement

W4Q Casey

Ave/Bridge Rd Ongoing

Engineering &

Commercial

Continued consultation

with key stakeholders. Inform

Draft Aquatic

Facilities Strategy

Online survey closing

31 Oct Community & Client

Services

Consultation with

community Consult

Bourke Street

Footpath Ongoing

Engineering and

Commercial Initial engagement Inform

Boundary Road

Ongoing Engineering and

Commercial

Notification to

community about

impending works

Inform

Barber Drive

Ongoing Parks, Environment

and Sustainability Planning underway Inform/ Consult

Queens Park

Online survey and

face to face meetings Strategic Planning

Consultation with

community and key

stakeholders

Inform/Consult

Proposed

Development

Scheme

Drop in sessions to

discuss the scheme

and notification of

submission period

Strategic Planning Community BBQ and

drop in sessions Inform/Consult

39


8. Emergency Management

Overview

EM staff are continuing to work with the Sarina Range community in respect to emergency planning.

Staff attended the Progress Association meeting to discuss their communications planning and how

MRC could assist. UHF radio testing has been carried out and proved to be quite successful with clear

communications being sent and received at the Civic Precinct from the CWA Hall. Repair and

maintenance works are being carried out on the MRC VHF radio network to ensure a more secure

coverage can be achieved and maintained.

Guardian Training has been provided by QiT+ to both internal and external staff to ensure we have

enough sufficiently trained LDCC staff during activations. Several new features have been identified

and are being incorporated into the normal practices of the LDCC. EM staff continue to enhance the

existing program and systems to ensure accuracy in triggers, reporting and tasking. The new Guardian

IMS program is still being rolled out by the vendor and is expected to be adopted by MRC in the new

year.

Mental Health First Aid training has been completed with 17 cyclone shelter and LDCC staff. This

training was officially in response to the TC Debbie but moreover, provides staff with the skills to

recognise the early signs of and how to assist someone that has a developing mental health problem.

EM staff and SES participated in Mackay Airports emergency exercise, Operation Wet Feet. The

scenario was an aircraft skidding off the runway and coming to rest off-shore at low tide near the

Illawong Resort. MRC’s involvement was in the emergency control centre in assisting the recovery and

welfare of the passengers and to assist where required with salvage of the aircraft.

EM staff were evaluators at NQBP’s Operation Burning Deck desktop exercise. The scenario was a

ship unloading unleaded fuel which subsequently caught fire. There was excellent participation by all

agencies involved and some good learning outcomes for all involved.

Recovery and Resilience

EM and Community Programs staff teamed up with Eton State School and CWA North Eton to deliver

‘Eton Community Family Fun Night’. The event was attended by 115 local residents, the evening

included games, BBQ and outdoor movies but also proved successful in promoting the Emergency

Dashboard and distributing preparedness information (yellow bags). Achieving this event is significant

as it has been challenging engaging with this community.

Department of Housing & Public Works to provide three public information sessions on the Household

Resilience Program. Held at Jubilee Community Centre and opened by Mayor Williamson, the sessions

were attended by 34 homeowners and 11 builders. DHPW subsequently recorded a small spike in

applications from Mackay. The Community Development Officer – Recovery and community recovery

partner George Street Neighbourhood Centre continue to promote the program and receive enquiries

from residents.

Work is continuing in developing strategies to support community service providers to develop strong

Business Continuity Plans. Initially being rolled out to organisations that provide accommodation

services, this work is starting earlier than scheduled due to direct requests made by providers from the

housing and homelessness, and disability sectors.

40


EM staff attended the Department of Communities, Disability Services, and Seniors’ ‘Community

Recovery Forum’ in Brisbane. Key insights: knowledge of long term health effects of disasters (relevant

to business continuity planning with community service providers), and the need for (relevant) council

plans to be updated every five years in line with most recent climate change projections.

SES

Mackay Regional SES Unit has been named the best in the Queensland after taking out the

Commissioner’s Cup for State SES Group / Unit of the Year at the SES Week Awards Ceremony in

Brisbane on 27 October.

The Commissioner’s Cup was awarded to the Unit for dedication and commitment demonstrated to

their community and for the significant enhancement in their emergency response capability.

The icing on the cake came with Unit member Jan Lindbergs also being named State SES Member of

the Year.

The State Awards came after seeing Mackay Regional SES Unit take out the following regional awards

the previous weekend:

• Central Region SES Week Award – Michael Sant (Mackay Group)

• Central Region SES Member of the Year – Jan Lindbergs (Mirani Group)

• Central Region SES Group / Unit of the Year – Mackay Regional SES Unit

Exercises

Activity Event Comments

SES Activation Members from Mackay and Mirani Groups responded to a casualty retrieval at Wheel of Fire, Finch Hatton Gorge. The retrieval saw SES, Queensland Ambulance Service and Fire & Rescue work together to extract the casualty from the Gorge before she could be airlifted to hospital from Finch Hatton Showgrounds. The rescue took around 3 hours and involved over 30 personnel.

Exercise SES took part in the Mackay Airport emergency exercise which tested the airport’s emergency action plan as well as the emergency response arrangements of other agencies.

Community event The Service’s newest recruit, Paddy the Platypus, mingled with the crowd during the filming of the weather segment of Ch 7’s breakfast TV show Sunrise at Bluewater Quay. Paddy’s appearance at the event was to help promote the start of SES Week.

Public awareness SES and Rural Fire Service joined forces at Bunnings North Mackay on 13 October to engage with community members as part of Get Ready Week activities

Community event Members from Mirani and Mackay Groups assisted with event marshalling at Run for MI Life at Walkerston

41


Emergency Management Capital Projects & Facility Upgrades

• IT upgrade for SES - tender signed.

Mackay Regional SES Unit - active membership numbers

Note: Campwin Beach and Midge Point have been removed as there are no active members in these locations.

Mackay Regional SES Unit Hours

Note: Campwin Beach, Koumala and Midge Point Groups are currently not training due to work

commitments and / or low membership numbers. Members from these groups may train with other

Groups to maintain their competencies. Facilities and equipment relating to these groups are

operational.

Group Sep 18 Nov 18 Membership Notes

Armstrong Beach 5 5

Calen 7 7

Mackay 116 105 11 members made inactive

Mirani 25 25

Sarina 24 23 1 member made inactive

TOTAL 177 165

Group Operations Training Admin Maintenance Comm Ed Total

Calen 0 14 1 2 0 17

Mackay 79.5 695.25 51.25 12.5 13 851.50

Mirani 57 373.5 37.75 11.25 9 488.5

Sarina 0 58.25 16 7.25 0 81.5

Armstrong

Beach

0 22.75 0 2 0 24.75

TOTAL 136.5 1,163.75 106 35 22 1,463.26

42


9. Health & Regulatory Services

Overview

Health and Regulatory Services has been busy this month. All service areas, including environmental

health, environmental protection, pest management, vector control, development compliance, animal

management, regulated parking and local laws have actively been responding to requests for service

and assistance from the community and taking action to ensure public health, safety, order, equity

and environmental values are being maintained.

Vector Control

The table below represents the mosquito control work carried out by the Vector Control team in October 2018.

Sites Inspected Sites Treated Hectares Treated

159 71 201

Licensing and Approvals Summary for October 2018

Premises Premises

Inspected

%

Compliant % Non - compliant

New and Renewal

Applications

Approved

Minor# Major+

Caravan Park 1

Accommodation 8 75% 13% 12% 1

Food 75 65% 23% 12% 10

Swimming Pools 5 80% 20%

Outdoor Entertainment/

Event Permit

4

Footpath Dining 2

Skin Penetration 1 100%

Temporary Food 1 100% 9

Vending 6

Total 90 33

# Minor = small number and /or low risk requisitions required to be actioned by operator through an Officer issuing

a verbal direction, inspection report or letter. +

Major = high number and /or high risk requisitions required to be actioned by operator through an Officer issuing

a notice or improvement notice.

43


Proactive Patrols

Proactive Patrols are conducted at times when dog owners are most likely to be walking with their pets.

Date Suburb Action / Comments

6 October 2018 Eimeo 1 dog on leash

6 October 2018 Rosella 2 dogs on leash

6 October 2018 Alligator Creek 2 dogs on leash

6 October 2018 Slade Point 9 dogs on leash

6 October 2018 Ooralea 6 dogs on leash; 1 caution

7 October 2018 Eimeo 3 dogs on leash

9 October 2018 Blacks Beach 10 dogs on leash; 1 caution

9 October 2018 Slade Point 21 dogs on leash; 2 cautions


14 October 2018 Ball Bay 1 dog on leash; 1 caution

20 October 2018 East Mackay 3 dogs on leash; 1 caution

21 October 2018 Rural View 6 dogs on leash

23 October 2018 South Mackay 17 dogs on leash; 2 dogs impounded

23 October 2018 Sarina 2 dogs on leash

24 October 2018 Sarina 3 dogs on leash, 1 caution; 1 infringement; 1 impounded

24 October 2018 East Mackay No dogs identified

25 October 2018 South Mackay No dogs identified


27 October 2018 Andergrove No dogs identified

27 October 2018 Bakers Creek No dogs identified

28 October 2018 Mackay No dogs identified

29 October 2018 East Mackay 5 dogs on leash

30 October 2018 East Mackay 4 dogs on leash; 1 caution

Pest Management

• Baiting Programs for wild dogs and pigs in October 2018 – 65 hours

• Surveying and spraying biosecurity risk weeds in October 2018 – 43 hours

• 153 properties have been baited for wild dogs and pigs in 2018.

44


Pest Management Officers attended the volunteer activity day for Lendlease employees held at

Kommo Toera Wetland Reserve, Slade Point on 16 October 2018. The day allowed Officers to share

information about their pest management activities and an opportunity to focus on removing broad

leaf Peppertree from this location.

Education and Training Sessions

Note: Food safety training sessions are conducted for non-profit organisations and for food handlers at festivals

and events. School education includes responsible pet ownership and dengue fever awareness.

Customer Requests

Throughout October, 682 requests for service were received, compared with 599 for October 2017. 77% were completed in nominated timeframes for this month. Health and Regulatory Services aim to

complete 85% of requests for service within nominated timeframes, however, depending on the

179

319

114

220

0

5

10

15

20

25

0

50

100

150

200

250

300

350

2015 2016 2017 2018 YTD

No

. of

Sess

ion

s

No

. Peo

ple

Tra

ined

Year

Food Safety Training

634

356

918

709

0

5

10

15

20

25

30

35

40

0

100

200

300

400

500

600

700

800

900

1000

2015 2016 2017 2018 YTD

No

. of

sess

ion

s

No

. Stu

den

ts a

tten

ded

Year

Environmental Health School Training

45


circumstances of each individual matter and the speed at which compliance can be achieved using

compliance processes, timeframes for completion can be influenced.

Monthly Infringements Activity

The graphs below provide a summary of infringement activity for Health & Regulatory Services over the past 12 months. Officers regulate 2,525 on street car parks, off street car parks, loading zones and car parks designated for disabled people, daily.

79% 79%

69%

66%

80%

76%70%

87%

64%

71% 77%

74%77%

0

200

400

600

800

1000

1200

Tota

l

Customer Requests H&RS Requests Actioned

Lodged Requests Actioned within SLA count

50

150

250

350

450

550

650

750

Tota

l

Regulated Parking Infringements Issued

Infringements Issued

46


Animal Registrations - Number of Dogs & Cats Registered

Animal Type Registrations

October 2018

Cat 25

Dog 219

0

5

10

15

20

25

30

35

40

45

Tota

lLocal Laws, Environmental Health & Development Compliance

Infringments Issued

Local Laws Infringements

Environmental Services Infringements

Development Compliance Infringements

Local Laws Infringements Environmental Services

Infringements

Development

Compliance

Infringements

• Animal not registered within 14 days (19)

• Animal wandering at large (8)

• Overgrown allotment more than once in 12 months (1)

• Fail to comply with proposed declaration (2)

• Fail to comply with dangerous dog conditions (1)

• Fail to comply with compliance notice (4)

• Fail to comply with notice (1)

• Illegally dump waste less than 2500L - individual (1)

• Deposit litter – individual (2)

• Nil

47


Off Street Car Parking – PayStay

Total revenue for the 2018 months have generally shown more usage according to revenue records

of corresponding months in 2017. Total October revenue for 2018 was $3,520.04 more than October

2017.

Oct Nov Dec Jan-18 Feb Mar Apr May Jun July Aug Sept Oct

Meters 1,718 2,289 2,549 3,802 3,637 3,442 3,301 3,397 3,002 4,219 4,352 3,828 4,163

PayStay 14,141 14,840 10,365 12,867 14,457 13,904 15,598 15,175 13,398 14,110 15,073 13,244 15,216

0.00

5,000.00

10,000.00

15,000.00

20,000.00

25,000.00

Rev

enu

e D

olla

rs

2017/18 Months

Parking Revenue

PayStay Meters

mackay regional council - mackay regional council - community … · 2018-11-15 · food drive....

Documents