HP Restricted 1

HP LaserJet Enterprise 500 MFP M525 Series Jam error codes

Jam area Jam message Description Sensor Tray 1 13.B2.A1: Media input stay jam 1 Media remained at the registration sensor

longer than legal-sized media would. Registration or "Top" sensor

13.B2.D1: Media input delay jam 1 Media did not reach the registration sensor in time.

Registration or "Top" sensor

13.B9.D1: Fuser delivery delay jam 1

Media did not reach the fuser output sensor in time.

Fuser Output

Tray 2 13.B2.A2: Media input stay jam 1 Media remained at the registration sensor longer than legal-sized media would.

Registration or "Top" sensor

13.B2.A3: Media input stay jam 1 Media remained at the registration sensor longer than legal-sized media would.

Registration or "Top" sensor

13.B2.A4: Media input stay jam 1 Media remained at the registration sensor longer than legal-sized media would.

Registration or "Top" sensor

13.B2.D2: Media input delay jam 1 Media did not reach the registration sensor in time.

Registration or "Top" sensor

13.B9.D2: Fuser delivery delay jam 1

Media did not reach the fuser output sensor in time.

Fuser Output

Tray 3 13.A3.D3: Media input delay jam 2 Media did not reach the tray 3 feed sensor in time.

Tray 3 Feed Sensor

13.B2.D3: Media input delay jam 1 Media did not reach the registration sensor in time.

Registration or "Top" sensor

13.B9.D3: Fuser delivery delay jam 1

Media did not reach the fuser output sensor in time.

Fuser Output

Tray 4 13.A3.: Media input delay jam 3 Media did not reach the tray 4 feed sensor in time.

Tray 4 Feed Sensor

13.A3.D4: Media input delay jam 2 Media did not reach the tray 3 feed sensor in time.

Tray 3 Feed Sensor

13.A4.D4: Media input delay jam 3 Media did not reach the tray 4 feed sensor in time.

Tray 4 Feed Sensor

13.B2.D4: Media input delay jam 1 Media did not reach the registration sensor in time.

Registration or "Top" sensor

13.B9.D4: Fuser delivery delay jam 1

Media did not reach the fuser output sensor in time.

Fuser Output

Paper path 13.A3.FF: Residual Media in Paper path jam 1

Media detected in the paper path. Tray 3 Feed Sensor

13.A4.FF: Residual Media in Paper path jam 1

Media detected in the paper path. Tray 4 Feed Sensor

13.B2.FF: Residual Media in Paper path jam 1

Media detected in the paper path. Registration or "Top" sensor

13.B2.FF: Residual Media in Paper path jam 1 or 2

Media detected in the paper path. Registration or "Top" Sensor

13.B9.FF: Residual Media in Paper path jam 1

Media detected in the paper path. Fuser Output

13.BA.EE: Door open jam 1 Door opens during print job. Toner Door13.D3.FF: Residual Media in Paper path jam 1 or 2

Media detected in the paper path. Duplexer

13.DA.EE: : Door open jam 1 Door opens during print job. Rear DoorDuplexer 13.B2.AD: Media input stay jam 1 Media remained at the registration sensor

longer than legal-sized media would. Registration or "Top" sensor

Jam error code table

2 HP Restricted

Jam area Jam message Description Sensor 13.B2.DD: Media input delay jam 1 Media did not reach the registration

sensor in time. Registration or "Top" sensor

13.B9.DD: Fuser delivery delay jam 1

Media did not reach the fuser output sensor in time.

Fuser Output

Fuser 13.B9.A2: Fuser delivery stay jam 1 Media stayed at fuser output sensor longer than it should.

Fuser Output

13.B9.A3: Fuser delivery stay jam 1 Light media stayed at fuser output sensor longer than it should.

Fuser Output

13.B9.A4: Fuser delivery stay jam 1 Heavy media stayed at fuser output sensor longer than it should.

Fuser Output

13.B9.A5: Fuser delivery stay jam 1 Heavy media stayed at fuser output sensor longer than it should.

Fuser Output

13.B9.AB: Fuser delivery stay jam 1 Transparency stayed at fuser output sensor longer than it should.

Fuser Output

13.B9.C2: Wrap jam 1 Media first detected at fuser output sensor and then disappears from sensor before it should.

Fuser Output

13.B9.C3: Wrap jam 1 Light media first detected at fuser output sensor and then disappears from sensor before it should.

Fuser Output

13.B9.C4: Wrap jam 1 Heavy media first detected at fuser output sensor and then disappears from sensor before it should.

Fuser Output

13.B9.C5: Wrap jam 1 Heavy media first detected at fuser output sensor and then disappears from sensor before it should.

Fuser Output

13.B9.CB: Wrap jam 1 Transparency first detected at fuser output sensor and then disappears from sensor before it should.

Fuser Output

13.D3.D2: Duplex re-feed jam 1 Media did not reach the duplex sensor in time.

Duplexer

13.D3.D3: Duplex re-feed jam 1 Light media did not reach the duplex sensor in time.

Duplexer

13.D3.D4: Duplex re-feed jam 1 Heavy media did not reach the duplex sensor in time.

Duplexer

13.D3.D5: Duplex re-feed jam 1 Heavy media did not reach the duplex sensor in time.

Duplexer

13.D3.DB: Duplex re-feed jam 1 Transparency did not reach the duplex sensor in time.

Duplexer

13.E1.D2: Fuser delivery delay jam 2

Media did not reach the output bin full sensor in time.

Output Bin Full

13.E1.D3: Fuser delivery delay jam 2

Light media did not reach the output bin full sensor in time.

Output Bin Full

13.E1.D4: Fuser delivery delay jam 2

Heavy media did not reach the output bin full sensor in time.

Output Bin Full

13.E1.D5: Fuser delivery delay jam 2

Heavy media did not reach the output bin full sensor in time.

Output Bin Full

13.E1.DB: Fuser delivery delay jam 2

Transparency did not reach the output bin full sensor in time.

Output Bin Full