lync + dynamics crm event

ALL RIGHTS RESERVED © 2013

Lync + Dynamics CRM EventPresented by Concurrency, Inc.

For more information: www.concurrency.com

http://www.concurrency.com/?sca=SM-PPTs


Event Topics of Focus• Lync 2013• Dynamics CRM 2011• Integrating Lync 2013 With Dynamics CRM 2011• Extending Lync & Dynamics CRM 2011 With Custom Dev.

Business Value Propositions / Takeaways• Streamlined, Efficient Communications For The 21st

Century• Enabling Connectivity & Productivity For Mobile & Remote

Users


http://www.concurrency.com/?sca=SM-PPTs


Lync 2013


http://www.concurrency.com/technology/lync/?sca=SM-PPTs

Lync 2013ABOUT ME

Matt SimsUnified Communications LeadMicrosoft Certified Master: Lync Server 2010

For more information: www.concurrency.com/Matt-Sims

http://www.concurrency.com/author/msims/?sca=SM-PPTs

Lync 2013AGENDA• What Are The Problems With Business

Communications Today, And How Do We Solve Them?

• Where’s The Business Value In Deploying Lync – How Can We Pay For This Thing? Where Is The Cost Savings / ROI?

• What’s New In Lync 2013?• What Are Some Integrations Between Lync And

Dynamics CRM / Third- Party Extensions To Lync Where We Can Gain Add.’l Value?

• DEMOS



Lync 2013BUSINESS COMMUNICATIONS TODAY• Many Systems [IM / Email / WebEx / PBX /

Voicemail]• Expensive – Many Systems To Upgrade• Complex – Many Systems To Support, Manage• No Awareness Between Systems• Confusing For Users EXAMPLES: Conference Call Join, Videoconference Setup For more information: www.concurrency.com


Lync 2013TECHNOLOGY TODAY• Mobile Devices Everywhere• WiFi / Broadband Is KEY• Skype – Intuitive, Free Video Conferencing• Consumer Expectations Of Communications

Technology Are High• Cloud Computing Has Hit The Mainstream –

Information Is Accessible Everywhere [SkyDrive, Dropbox]



Lync 2013THE GREAT DIVIDE• Business Communications Isn’t Keeping Pace With

Consumer Technology• Consumer Expectations Aren’t Being Met @ Work• How Have Things Drifted So Far Behind?



Lync 2013A TRUE UC SOLUTION SHOULD…• Address All My Communication Needs• Be Intuitive To Use• Connect From Anywhere – Including My Home WiFi• Work On All My Devices• All Me To Connect With All The People In My Life• Support Deployment Options [Cloud / On-Premise /

Hybrid]



Lync 2013LYNC = THE SOLUTION TO OUR PROBLEM

Web Conferencing

Office AppsAudio Conferencing

Persistent ChatInstant Messaging Voice Mail

Video Conferencing Telephony



Lync 2013RECAP• Lync Solves Many Of The Problems Problems

Business Communications Systems Face Today

• Lync Is One System That Spans Across All Communications Types AND IS INTUITIVE

• Lync Aligns With People’s Growing Expectations In The Internet Age – SEAMLESS ACCESS FROM ANYWHERE TO ALL THE PEOPLE I NEED TO COMMUNICATE WITH ACROSS ALL MY DEVICES



Lync 2013DEMO• Anywhere Access – Connected Over Internet – No

VPN• Starting The Conversation With IM / Outlook

Integration• Changing The Conversation WHILE PRESERVING

CONTEXT• Conferencing For Humans [Drag & Drop]• Gallery View – MultiView HD Video• Scheduling & Online Meeting Join Experience – It’s

A One-Click Breeze• Lync Web App



Lync 2013AGENDA• What Are The Problems With Business

Communications Today, And How Can We Help Solve Them?

• Where’s The Business Value In Deploying Lync – How Can We Pay For This Thing? Where Is The Cost Savings / ROI?

• What’s New In Lync 2013?• What Are Some Integrations Between Lync With


• DEMOS



Lync 2013WHERE’S THE BUSINESS VALUE? – PART I



Lync 2013WHERE’S THE BUSINESS VALUE? – PART II

Lync 2013WHERE’S THE BUSINESS VALUE? – RECAP• Less Systems > Less Hardware / Software Cost• Less Systems > Less Complexity > Less Admin. Cost• Reduce Conferencing Costs While Allowing EVERYONE

To Use Conferencing, Not Just A Select Few• Least Cost Routing [VoIP Click To Call Between Sites]• SIP Trunking – Centralized, DR Support With DID ‘Cloud’• CEBP [Communications Enabled Business Processes] –

Stay Tuned… [EXAMPLES: Presence Integration Into SAP, Screen Sharing Into Proprietary CAD Application] LYNC as PLATFORM




Lync 2013AGENDA• What Are The Problems With Business Communications

Today, And How Can We Help Solve Them?• Where’s The Business Value In Deploying Lync – How Can

We Pay For This Thing? Where Is The Cost Savings / ROI?• What’s New In Lync 2013?• What Are Some Integrations Between Lync With Dynamics

CRM / Third- Party Extensions To Lync Where We Can Gain Add.’l Value?

• DEMOS



Lync 2013WHAT’S NEW? - OVERVIEW



Lync 2013WHAT’S NEW? - MULTIPARTY HD VIDEO



Lync 2013WHAT’S NEW? - PRESENTER CONTROLS, MEETING VIEWS



Lync 2013WHAT’S NEW? - MODERN CLIENT, DESIGNED FOR WIN 8



Lync 2013WHAT’S NEW? - MOBILE CLIENTS GALORE!



Lync 2013WHAT’S NEW? – HTML5, JS LYNC WEB APP



Lync 2013WHAT’S NEW? – LYNC ROOM SYSTEM



Lync 2013WHAT’S NEW? – CONTACT CARD 2.0



Lync 2013WHAT’S NEW? – ONENOTE SHARE, OFFICE WEB APPS



Lync 2013WHAT’S NEW? – SKYPE INTEROPERABILITY!

254m

connected users

300bn

minutes of video and voice minutes

~50%

of all Skype-to-Skype minutes include video

40m

concurrent users

25%of international calling minutes (combining PSTN and Skype-to-Skype) are Skype-to-Skype minutes




Lync 2013WHAT’S NEW – SERVER INFRASTRUCTURE• New HA Mechanism [WinFabric / SQL Mirroring]• Full Site Resiliency [Pool Pairing]• More Role Collocation [Typical Deployment Is Two

Server Now] – Simpler To Support, Patch, Etc.• What’s Old Is New >> Remote PowerShell

Management• Have Upgrade / Migration Questions? Find Me

After Preso – I’m Happy To Help!For more information: www.concurrency.com


Lync 2013WHAT’S NEW? - RECAP




Lync 2013DEMO• Lync MX• Contact Card 2.0• Skype > Lync, Lync > Skype Interoperability• Lync 2013 Mobile Client - SEE US AFTER EVENT

FOR HANDS ON DEMO




Lync 2013AGENDA• What Are The Problems With Business Communications

Today, And How Can We Help Solve Them?• Where’s The Business Value In Deploying Lync – How Can

We Pay For This Thing? Where Is The Cost Savings / ROI?• What’s New In Lync 2013?• What Are Some Integrations Between Lync With


• DEMOS




Lync 2013EXTENSIBILITY & INTEGRATION - OVERVIEW• CEBP [Communications Enabled Business

Processes] – Leveraging Lync’s NextGen Communications As Dev. Platform




Lync 2013EXTENSIBILITY & INTEGRATION – THE CONTACT CENTER• inContact - Hosted Contact Center, Dynamics CRM

Integration• HIGHLIGHTS:

• Lync Enterprise Voice As PBX• Leverage Cloud [Scale Up, Scale Down Easily]• Pull Data From Dynamics CRM




Lync 2013EXTENSIBILITY & INTEGRATION – THE CONTACT CENTER • Clarity Connect - Robust Contact Center Routing

Engine Built Using Publicly Available Lync API [Unified Communications Managed API]

• HIGHLIGHTS: • Skills Based Routing• Support Skype > Contact Center• Support Lync Federation




Lync 2013EXTENSIBILITY & INTEGRATION – OUTSIDE THE CONTACT CENTER • CRM Enhance – Lightweight Utility Built Using Lync

As Platform To Tie Together Lync & Dynamics CRM For Businesses OF ANY SIZE

• HIGHLIGHTS: • Eases Job Of Tracking CRM Activities• Provides Insight For Calls Into Your Company• Extremely Cost-Effective• No Server-Side Integration Necessary• Demonstrates Out Of Box Value Of Deploying

MS Platform [Dynamics CRM, Lync]


Lync 2013DEMO• Setting The Stage – Sales Team Scenario• CRM Enhance - Inbound Call• CRM Enhance - Outbound Call• Clarity, inContact- SEE US AFTER EVENT FOR INFO



lync + dynamics crm event

Technology

skype minutes

extending lync dynamics

voice minutes

connectivity productivity

efficient communications