luca lorenzon key account manager plantronics italia
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Modelli e tecnologie innovativi per la gestione delle Customer Operations. Luca Lorenzon Key Account Manager Plantronics Italia. Plantronics - Pioneers…. …Plantronics Oggi. Plantronics - Pioneers…. Call Center. Wireless Office. Mobile. Audio Entertainment. - PowerPoint PPT PresentationTRANSCRIPT
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Luca Lorenzon
Key Account Manager
Plantronics Italia
Modelli e tecnologie innovativi per la gestione delle Customer Operations
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Plantronics - Pioneers…
from aircraft cockpit via the Moon to contact centre and office
…Plantronics Oggi.Call Center
Wireless Office
Mobile Audio Entertainment
Plantronics - Pioneers…
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Prodotti professionali per CC
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SupraPlus
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La soluzione professionale per Call CenterRisposta in banda larga per un suono più naturaleSpeakers regolabili per un comfort prolungatoStruttura robusta per un affidabilità eccezionaleDisponibile in 4 versioni, monoaurale, biaurale, voice tube e noise cancelling
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VistaPlus
Protezione acustica Sound Guard Digital
Qualità acustica Call Clarity
Rispetto Direttiva UE 2003/10/CE
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New EU directive: 2003/10/EC
EU Directive
NationalLegislation
lower
upper
limit value
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SoundGuard Digital
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key challenges
Affidabilità
Produttività
Razionalizzazione Costi
Staff retention
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La cuffia non deve mai rappresentare un problema per i CC Manager2 anni di garanzia, sostituzione con prodotto nuovoTerzo anno di garanzia integrativoRottamazione cuffie vecchieTotal cost of ownership
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Wireless Contact Center
Tecnologia DectPortata fino a 100 metriFino a 9 ore di talking time
Disponibile in versione monoauricolare voice tube e biauricolare con microfono a cancellazione di rumore
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SupraPlus wireless
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Tecnologia DectPortata fino a 100 metriFino a 9 ore di talking time
Disponibile in versione monoauricolare e biauricolare con microfono a cancellazione di rumore
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Best Practice
Contact Center completamente WirelessCC medio piccoli (max 100 APs)Personale altamente qualificato Esigenza di mobilità e lavoro in team
Team DedicatiKey Accounts, clienti gold, ecc..Assistenza tecnica con demo-room
Affiancamento e trainingTraining con Team Leaders e Supervisors wireless
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Eircom
“I nostri operatori hanno più entusiasmo al telefono, il che ha avuto grande impatto sia sulle chiamate
inbound che su quelle outbound. Tutti i nostri KPIs stanno migliorando sensibilmente.”
Mick Cantwell TSS Operations Manager, Eircom
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