LS Hospitality – An Overview

Are you in control.....

Do you keep a track of your orders?Are your reservations as per the needs of your guests?Do you have advanced support for delivery service?Can you handle individual, combined or split bills?What about recipe planning and cost management?Are you getting information in time for decisions?Can you analyse your sales?Can your business still grow with minimum effort?Are your customers satisfied?Are your employees satisfied?

Pizza Hut Belgium – 60 restaurants

Using the system since 2000/1

Upgraded from Micros

Dolly Dimples – over 100 restaurants

Largest Pizza chain in Norway

Using the system since 2001/2

Upgraded from Micros

Choice Hotels (Clarion-Comfort-Choice)

Including Clarion Stockholm Largest hotel in Scandinavia

Using the system since 2002

Over 100 hotels

Upgraded from Micros

Naafi – British Military (Bars,Leisure & Cantinas)

Locations all over the world

Using the system since 2003

Some of our customers...

What do we offer....

We have POS interface with flexibility second to none on the market !

Designed on the fly

Any resolution / Any Layout

Pocket PC possibility

Sophisticated access control

More flexibility...

Left handed Layout

Horizontal layout

On-screen keypad (optional)

Multi language

Ergonomical Pop-Ups

Availability countdown

Who can access which table

Move from table to table

Merge Table and Order

Move tab to table (vice versa)

See the order logs (when, what)

Print table receipt

View by buttons or by list

See number of guests/order time

Enter table orders

Split the table bill

Graphical View

Button View

List View

Flexible Table Management...

Orders routed to the correct

printer/monitor according to category or

product group

Preparation staff can confirm start &

end

Complex routing options by order type

(Dine-in, Take-out, Delivery etc.)

Table management at POS reflects

preparation status

Graphic or Colour of table changes

when preparation starts or ends

Multiple Kitchen Station Printing (Monitoring)...

Split the bill to any number of bills

Split by quantity or price

Split at any time during sale

Pre-Split during order entry

Pay part of bill and leave

Sub-lines follow base line

Cancel splitting at any time

Going Dutch...

Advance recipe management features.

Incorporates yield % of raw materials used in calculating cost.

Calculates portion weight

Can incorporate production time.

Supports different versions of the same recipe.

Can track usage of additional items as a part of cost like packaging material etc.

Can provide preparation instructions.

Recipe Management...

Purchasing & Receiving material

Update stock status in real-time

Do frequent stock taking

Stock wastage recording

Use manual entry or use Handhelds

Inventory Management...

And there’s more...

Table Reservations

Wireless on-line handhelds

Full blown delivery module

CRM / Loyalty at POS

Powerful sales analysis

Tracking of pos activity

Offers, deals & promotions

ERP Integration with MBS Dynamics Nav.

Reservations...

At Backoffice or POS, the reservations

can be taken and viewed in statistical

manner

At the PPC handheld the waiter can

lookup the tables to view or create orders or

even split the bill

Wireless on-line handhelds can

have full POS functionality

* Using Terminal Services

Need an extra hand (held)?...

Orders taken at call centre for the

whole restaurant chain

Pre-Order functionality

Customer history and comments

Recall orders to speed up

ordertaking

Voucher issueing

Call Centre Order Taking...

Delivery orders can be taken at the

local POS and full information is kept

about customer data and sales

history

Caller ID can be linked to a

customer account

Previous orders can be

recalled

Powerful address search

Full Blown Delivery Management...

Dispatching to drivers

Driver Float management

Orders Trip control

Delivery analysing

Dispatch/Driver Management...

All manual activites logged

Deleted lines

Manual discounts

Manual Price changes

Cashier logons

POS logons

Open Drawers

Activites linked to active sale

What item was involved

What customer

Time / Date / Cashier / POS

Audit Trail/POS Log...

Sale overview

By Day,Week,Month,

Quarter, Year

By Stores (and hierarchies)

By Items (and hierarchies)

By Customer

By POS

By Staff

Drill down

To hourly sale

To the original receipt

Easy Real Time Sales Analysis...

Some Food & Beverages

clients ...

Some Gaming /

Entertainment

clients..

LS Retail Client – India

Some Travel Retail (F&B) clients ...

LS Hospitality gives an expanding Devyani International Ltd. an end to end integrated business

application to overcome its operational challenges. By streamlining the processes of their outlets,

Devyani International Ltd. can focus on successfully expanding its network to other cities across India.

Devyani International Ltd.

To manage the diverse needs of the retail industry, DIL considered various alternative solutions.

Having overseen the successful implementation of LS Hospitality in over 5000+ stores and 7500+

POS across its territories, DIL found the right product and Principal company, to help its business

streamline and overcome the operational challenges being faced.

Implementation started in Costa Coffee retail outlets in April 2008, followed by Pizza Hut stores in

August 2008, and then, KFC stores. By February 2009, it was rolled out in all the 130 stores covering

500 POS terminals, at the Pizza Hut call centre in Delhi and at the head office in Delhi.

Now, the Pizza Hut call centre is successfully running to manage the 28 Pizza Hut outlets in the

residential area of Delhi and NCR for home delivery service. The Call Centre operations and

communications with the stores have been successfully managed through LS Hospitality resulting in

exceptional customer service and satisfaction

Success with LS Hospitality

DIL’s Portfolio

DIL also starts its operation on Delhi Airport (Domestic) with a food court having some of the below

brands under his umbrella.

Dolly Dimples – over 100 restaurants (on-line setup)

Largest Pizza chain in Norway

Using the system since 2001/2

Required on-line system and option for off-line

when needed

Centralized call center for all restaurants

Accounting services to franchises

Multiple legal entities, franchises

Complex offer / promotion requirements

Needed customisable system, and local support

8000 orders pr. Day / 182 on-line users / 1500

cashiers

The need for on-line information...

Parken, Denmarks national football stadium

40,000 customers serviced in 90 minutes

188 Tills

Required off-line system, yet to have ‘live’ stock

figures

Stores, Bars, Restaurants and conference facilities

Required handheld possibilities for que busting

Wanted customizable system, and local support

High requirements for reliability and speed

The need for speed...

CETAS – About Us

• A Team of Professional with 100 plus years of combined experience in Retail &

Hospitality Vertical

• Microsoft Dynamics NAV Certified Functional & Technical Resources

• Was Accredited as the Promising Partner of year 2011 for LS Retail

• Offshore Services on LS Retail for other global partners

Complicated challenges = Simple solutions