loyalty for dealer overview v4
TRANSCRIPT
8/3/2019 Loyalty for Dealer Overview V4
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Use of SAP in Creating loyalty for
Dealer
Presented By:
Sudhir Ikke (190)
Pravina Nandgaonkar (208)Jyoti Parab (209)Utkarsh Sankhe (219)Hemangi Sawant (222)
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Agenda
What is SAP ?
What makes SAP different ? Where is SAP ?
SAP R/3 Application Modules
Who is Dealer ?
Supply Chain Illustration
Dealers – Key Challenges
Business Problems
Solution Overview : DealerConnect
DealerPortal Advantage
DealerConnect: Features Technical Architecture & Implementation Details
Case Study
Benefits Summary
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What is SAP ?
Systems, Application, Products in Data Processing.
ERP software facilitates the flow of information among all theprocesses of an organization’s supply chain.
ERP products are available from several vendors, such as SAP AG,Oracle .
The ERP software market leader is SAP AG with the SAP R/3System•German-based software company•Founded in 1972
•Four former IBM employees
To track and manage, in real-time, sales, production, financeaccounting and human resources in an enterprise.
The world’s leader in business management is SAP .
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What makes SAP different ?
SAP is the only global software vendor supporting, developing, and
marketing a standard solution
Support the entire distribution chain – from OEM via importer todealer and the end customer.
One information system in an enterprise
All applications access common data
Real events in the business initiate transactions
Accounting is done automatically by events in sales and Production
Sales can see when products can be delivered
Production schedules are driven by sales
The whole system is designed to be real-time and not historical
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Where is SAP ?
No. 1 in Enterprise Applications Software
No. 3 in software overall worldwide
World’s leader in business management
75% of Global Fortune 1,000 run SAP
Over 30,000 employees and over 50,000companies running with SAP solutions
Market leading software solutions for
large, midsize companies
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SAP R/3 Application Modules
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Who is Dealer ?
Dealers purchase and maintain an inventory of the merchandise to
be sold and therefore share the costs of marketing and distributionwith the manufacturer and wholesaler.
Dealers differ from manufacturers' representatives and brokers,who never take title to the merchandise
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Who is Dealer ?
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Supply Chain Illustration
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Dealers – Key Challenges
•Increasing competition
•Decrease in customer loyalty
•Increase in customer expectations
•Increase in OEM requirements and standards
•Relationships of multi brand dealers withmore than one OEM/Distributor/Importer
•Financial regulations
•National and regional regulation
•Higher skill demand from employee
•Multiple sites/companies/brands
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Business Problems
•Work Duplication & Error Prone Orders due to Manual entry
•Dealers not having visibility to your finished good inventory andorder shipment status•Dealers do not have the latest and accurate information to selland service the company’s products •Time lag in new product launches•No information on the secondary sales data to get real insight
•Dealers don’t have friendly ways to track their invoice list, salesreturns and account statement•Organizations spend large amount of time in manual transactionsto update and gather information from the dealer•Organizations are forced to invest resources in a dealer supportcentre
•Lack of automation and systems to track new opportunities andcreate more business for all
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Solution
•Solution for delivering targeted information, marketing data and
tools for dealers.
•Real-time and secure web based portal solutions for empoweringyour dealers.
•Orders, Inventory, Service functions to lower your support costs.
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Solution Overview : DealerConnect
DealerConnect is a SAP NetWeaver based portal to provide a
secure and role based platform to collaborate with dealers in real-time, using existing investment in your SAP ERP implementation.
The solution saves cost involved in managing a dealer supportcentre, reduces the time consumed to get and to update data, andleads to improved dealer productivity and customer satisfaction.
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DealerPortal Advantage: Solution Overview
Technology
•SAP NetWeaver SoA Platform - Enterprise Portal, WebDynPro and WebApplication Server•Compatible with SAP ERP (Any version) or SAP R/3•Extendable to Adobe Forms•Enhancements supported via use of BADIs to plugin own rules andretrieval logic.
Solution – DealerConnect Advantage•Real-time and secure web based portal for dealers for order entry•Delivering targeted information, marketing data and tools for dealers
•Orders, Inventory, Service functions to lower Organization’s supportcost•Dealer self-service, alerts and notifications
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Dealer portal view in SAP CRM
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Technical Architecture & Implementation Details
Security Role based accessAuthorization framework –
Information and functionaccess
Inbuilt security features of Enterprise Portal(authentication)
Transport layer security
using HTTPS
Solution Implementation Easy to deploy (Rapid Go-
Live) in 6-8 weeks
Easy to enhanceCorporate branded portalCan be extended with
Adobe Forms for OfflineQuotations
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DealerConnect: Features
•Order Management
•Collaborative Inventory Management
•Product Catalog and Pricing
•Status Reports
•Dealer Offers and News
•Self Service
•Alerts and Notification
•Reduced TCO
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DealerConnect Advantage: Features
SALES Maintain Quotations.Create Sales OrderView Open Orders pending for deliveryTrack Order StatusDocument Flow (Order > Delivery > Invoice)Print OrderView Shipment details & Tracking Number (link to carrier website)Product Pricing with scalesView Inventory (ATP, Consignment and Spare Parts)
RETURNS Create Returns OrderTrack RMA Status
FINANCEInvoice wise outstandingDocument Flow (Invoice > Delivery > Order)View Invoice Status for open and cleared itemsPrint InvoicesView and Print Statement of Accounts with transactions during a
period
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DealerConnect Advantage: Features
SERVICE Create Service NotificationTrack Service NotificationView Document Flow (Service Order > Delivery > Invoice)
MARKETING Upload Brochures and CollateralFlash Offers & Promotions
COMMON FEATURES Role based secure accessDealer RegistrationReal-time alerts and notifications Create workflows and assign tasksChat / MessengerDealer message board, news and document sharing
Visibility control for fieldsPrint, Sort, Filter on listsExcel downloadOnline Help and FAQDrill down and Intuitive navigationUpdate own data
Corporate Branding
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DealerConnect Advantage: Features
DEALER SUPPORT VIEW Internal users can view dealer portal for multiple customers based
on the mapping stored in SAP ERP. DEALER ADMIN
User administrationPartner Assignment - Assign Users to Customer Contact Person IDsEasy to use Content Management and Authoring for news, flash,
FAQ, help and upload of common documents.Portal Usage ReportsTrouble shooting supplier issues.
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Case Study: 3rd Largest Producer of Curtains and
Upholsteries
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Case Study: Fastest Growing Mobile Handset
Manufacturer in India
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Case Study: Leaders in the electrical
engineering industry in India
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Case Study: One of the Largest Audio
Equipment Manufacturers in the World
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Customers
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Benefits Summary
A SAP NetWeaver based portal that provides a platform on top of yourexisting SAP ERP to collaborate real-time with dealers/customers. Thesolution helps improve dealer productivity and customer satisfaction byreducing the time to exchange accurate information with them. Inaddition, it also saves costs involved in managing a dedicated dealersupport center.