EDUCATION MASTER OF ARTS, Teaching May 2013, Tusculum College, Greeneville, Tennessee - GPA 3.95/4.0 BACHELOR OF SCIENCE, Psychology July 2002, Radford University, Radford, Virginia - GPA 3.67/4.0 ASSOCIATE OF SCIENCE, General July 2000, Walters State Community College, Morristown, Tennessee

RECENT EXPERIENCE

INSTALLED SALES COORDINATOR April 2016 – Present Lowe’s Home Improvement Store 1544, Knoxville, Tennessee

• Coordinate and oversee entire installation processes • Function as a liaison between customers and installers • Confirm customer satisfaction and resolve any outstanding issues • Ensure that all merchandise is ready for installer pickup or deliver • Communicate and build relationships with installers, customers, and vendors

HEAD CASHIER October 2015 – April 2016 Lowe’s Home Improvement Store 1544, Knoxville, Tennessee

• Provided overall supervision of all front-end activity • Ensured excellent customer service • Maintained cash drawers • Oversaw register coverage and maintain needed supplies • Motivated and coached associates • Collaborated with my team to create a positive work environment • Used all available resources to resolve a variety of issues

INTERMEDIATE ELEMERARY TEACHER August 2014 – May 2015 Fifth Grade, Fountain City Elementary School, Knoxville, Tennessee

• Collaborated daily with my grade level team to provide 5th grade students with a consistent, engaging learning environment

• Planned rigorous and effective lessons that met student needs and aligned with the Knox County curriculum

• Taught and planned for a “leveled” math class • Utilized student data to assess student needs and inform necessary teaching

adjustments plan • Attended, actively participated, and served as grade level chair in weekly PLC

meetings

GENERAL RETAIL EXPERIENCE

• 20+ years experience working in various retail settings • 5+ years of management experience • Maintained up-to-date training on products and techniques • Upheld company standards and expectations on all levels • Created and maintained visual displays • Managed inventory levels and adjusted orders as needed • Recruited, trained, and scheduled employees • Enforced company policies and procedures • Met and exceeded company goals regarding sales and operational costs • Completed daily, weekly, and monthly paperwork essential to business operations • Established and maintained relationships with customers and vendors • Able to handle any type of situation with patience and positivity • Able to multitask and work in a fast-paced environment • Excellent attention to detail • Extremely flexible and able to adjust quickly to changing situations • Able to communicate in a clear and effective manner in all forums