long distant relationships that work - myths and promises of remote work
TRANSCRIPT
LONG DISTANT RELATIONSHIPS THAT
WORK: MYTHS AND
PROMISES OF REMOTE WORK
@JIMKALBACHHead of Customer Successwww.mural.co
Why is it every time I ask for a pair of hands, they come with a brain attached?HENRY FORD
PETER DRUCKER
The most valuable asset of a 21st-century institution… will be its knowledge workers and their productivity.
ROBERT KAPLAN & DAVID NORTON
“Linking the Balanced Scorecard to Strategy” 1996
REMOTE WORK
Benefits
Flexibility
Less costly
Productivity
Reduced absences
Talent for employers
Reduced commute
Isolation
Lack of routine
Communication
Social aspect missing
Dependence on technology
Image by Britt Selvitelle https://www.flickr.com/photos/bs/2245640803/
Disadvantages
1. Remote work is new
MISCONCEPTIONS
1976
1. Remote work is new (no, it isn’t)
2. Remote work means being far away
MISCONCEPTIONS
ALLEN CURVE
Double Robotics
PRESENCE MATTERS
1. Remote work is new (no, it isn’t)
2. Remote work means being far away (not really)
3. Remote work is permanent
MISCONCEPTIONS
1. Remote work is new (no, it isn’t)
2. Remote work means being far away (not really)
3. Remote work is permanent (actually, it’s fluid)
4. Remote work is up to the remote person
MISCONCEPTIONS
1. Remote work is new (no, it isn’t)
2. Remote work means being far away (not really)
3. Remote work is permanent (actually, it’s fluid)
4. Remote work is up to the remote person (nope)
5. You can work for anywhere
MISCONCEPTIONS
Partial remote work
WFH
Misconceptions
1. Remote work is new (no, it isn’t)
2. Remote work means being far away (not really)
3. Remote work is permanent (actually, it’s fluid)
4. Remote work is up to the remote person (nope)
5. You can work for anywhere (kinda)
MISCONCEPTIONS
REMOTE UX
• Visual thinking
• Divergent thinking
• Iterative work
Survey on Remote Design (2015(
• 275 designers from around the world
• Mostly digital product designers
• Companies from one to over 10,000
bit.ly/remotecollaboration
FREQUENCY OF REMOTE WORK
QUALITY OF WORK
2016 SURVEY
bit.ly/remotecollaboration
EXAMPLE: Service Blueprinting with INTUIT
EXAMPLE: Service Blueprinting with INTUIT
www.mural.co
www.practicalservicedesign.com
LEARN MORE
“In the human economy, the most valuable workers will be hired hearts.”
@JimKalbach
REMOTE DESIGN THINKING
2.5 hour session online
March 7 – 9:00 PT / 12:00 ET / 17:00 UTC
http://mur.al/remotedt
@JimKalbach
Danke schön
SURVEY bit.ly/remotecollaboration
MURAL www.mural.co
PSDwww.practicalservicedesign.com
RemoteDT mur.al/remotedt
