lone working, a solutions based approach · 5/16/2019 · lone working, a solutions based approach...
TRANSCRIPT
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Lone Working, A Solutions Based Approach
• Main purpose of this discussion is to provide an overview of possible risk reduction “solutions” that Carlisle City Council currently use to reduce the Lone Working risks to staff, Members and contractors who are employed by the City Council.
• It may provide you with some transferable ideas you could use in your own organisations and it may provide me with additional solutions that you currently use successfully that I may be able to use in our organisation.
Arup Majhi : Safety, Health and Environmental Manager Carlisle City Council (CMIOSH)
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Who is a lone worker ?“Lone workers are people who work alone for some or all of
the time without direct or close supervision or support”
• Staff who work away from their fixed base, out in the community or in other people`s homes e.g. estate agents, social workers, sales people, traffic wardens, taxi and bus drivers, district nurses, journalists.
• Staff who work outside normal working hours e.g. cleaners, utilities repair or maintenance staff, security guards.
• Staff who work in establishments where only one person is on the premises at a time e.g. people working in petrol stations or kiosks, small shops and bars.
• Staff who work in the same building as colleagues but on their own e.g. receptionist. Teachers and lecturers also belong in this category because even though they may be surrounded by pupils they often have no immediate support from colleagues.
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Is it OK to Lone Work ?
• Lone working is not itself against the law • Employers must consider carefully, and then deal with, any H & S risks for
people working alone (Proactive risk management / SSW`s / monitor / review)• Employers are not only responsible for the health, safety and welfare of
employees but also contractors or self-employed working for them. These responsibilities cannot be transferred to other persons
• Lone workers should be at no greater risk than other employees• Lone workers do have responsibilities for themselves and others who may be
affected by their work activities and cooperate with their employers in meeting their legal obligations
Health and Safety Executive INDG73 March 2012
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Personal Safety at Work
www.suzylamplugh.org
www.hse.gov.uk/pubns/indg73.pdf
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Assessing the Risks
Lone Workers
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Lone Workers
Gathering Intelligence is Paramount
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Why is lone working in Local Government on the
increase?
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Carlisle City Council
Lone Workers
Gardeners &
Street Cleaners
Parking
Enforcement
Facilities & Maintenance
Officers
Drivers
Mobile Cleaning Officers
Benefits Assessors
Election Officers / Canvassers
Environmental
Health Officers
Hostel Home
Share Officers
Planning Officers
Late or early
Office staff
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I have decided to “split” the different natures of work which may impact lone workers and examine them each separately. Clearly many areas overlap.
The main risks that may arise that have a higher potential impact if “lone working issues” arise include:
• The possible exposure to violence and aggression
• Personal Medical emergencies that arise whilst lone working
• Injuries (in both physical and mental terms) and the potential lack of support to address them occurring during the normal course of work whilst lone working or after an event
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Office Based
Lone Workers
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Office Based
Lone WorkersEncouraging buddy
Systems / support
mechanisms
Finish Time: Last two must leave together
Cleaning Teams work in pairs
Start Time: two per floor together
Office Security systems, CCTV, fobs, challenge
strangers, ID cards visitor / contractors
White Boards / Register used when at lunch or going off
site
Shared Medical
Knowledge
Basic Lone workerAwareness
Training
Shared / paired tasks Within remote storage
Areas / Cupboards
Office within Offices, windows with
Blinds open
Managers regularly
Communicating with staff
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Before External Meetings
Lone Workers
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Before External Meeting
Lone Workers
Can the meeting Be Organised
within workplace ? Conduct home visits with colleagues
or other agenciesIs video
conferencing available ?
Keep a record of
Your personal details
Let people know that you are going
Check in – check out service
Is a face to face
Meeting essential –
Telephone instead ?
Make info easily accessible to colleagues
Use personal safetyDevice or mobile
phone app
Contact office / manager
Colleague On arrival
Google Street View if you have never been there
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Planning your Journey
Lone Workers
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Planning your journey/en route
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Before Entering Your Location
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Before Entering
Lone Workers
Be VigilantOn the doorstep
Set timer on your check-in Service
Familiarise yourselfWith the area
(Postcode, Reception)
What can you see and hear? Would any of it make a difference?
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…what might you be aware of?
Once the door’s open…
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During the Visit
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1. Don’t get too comfortable
2. Avoid sitting in the kitchen
3. Dogs – ask to remove
4. Keep a clear exit path
5. Screech alarm
6. Personal safety alarm or application
DURING THE VISIT
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Predicting Violence &
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PREDICTING VIOLENCE
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VERBAL DE-ESCALATION STRATEGIES
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WHAT ARE YOU SAYING ?
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1. Appear calm and self assured
2. Use a low tone of voice
3. Be respectful
FIRST STEP
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1. Never turn your back
2. Encourage clients to be seated
3. Allow extra space
4. Don’t stare
5. Position
6. Never touch them
7. Avoid confrontational body language
SECOND STEP
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1. Do NOT be verbally defensive
2. Do NOT tell a client to calm down
3. Do NOT raise your voice
4. Do NOT use humour
5. Distraction – but be cautious
THIRD STEP
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6. Respond selectively
7. Explain limits
8. Give choices
9. Be patient
10…
THIRD STEP
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10. TRUST YOUR INSTINCTS
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After an Incident
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After an Incident
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Thanks for listening
Any Questions ?