locating the apd hipaa course - state of...

Health Insurance Portability and Accountability Act

(HIPAA)

FLORIDA

Learner Course Instructions

http://apd.myflorida.com/providers/training/

APD-HIPAA – Learner Course Instructions

You must take the ATTAIN HIPAA course on a desktop or laptop computer. The course does not work on mobile devices.

You must use Internet Explorer to access the HIPAA course on ATTAIN.

Use the information for your TRAIN Florida account on the ATTAIN course Guestbook. The information should match.

You must achieve a minimum score of 85% on the APD-HIPAA post-assessment to receive your certificate. If you do not pass the final assessment, you must retake the course.

Before You Start…

1.

2.

3.

4.

https://fl.train.org/DesktopShell.aspx


APD-HIPAA – Learner Guide

Table of Contents

1. Register for APD – HIPAA Course

2. Complete the Course Instructions Module

3. Take the APD-ATTAIN Course

4. Mark the Course as Completed

5. Take the Final Assessment in TRAIN Florida

6. View Your Score and Launch the Evaluation

7. Complete the Final Course Rating

8. View Your Certificate

Troubleshooting



1. Register for APD – HIPAA Course

2.

2.

1. Type 1071336 into the Searchbox and then click the magnifying glass icon

On the Course Details page, click the Registration tab to begin registering for the course.

1.

Return to Table of ContentsGo to Troubleshooting Contact APD LMS Support

Go to the next page.

mailto: [email protected]?subject=Contact APD LMS Support



2. Complete the Course Instructions Module

2.

1. Click the APD-HIPAA Course Instructions link.

Click the Registration tab and then click the Launch button.


1.

2.





5.

4Click the Complete button and then OK.

Complete the Course Rating and click Save.


4

5.





3. Take the APD-ATTAIN Course

2

1Go to your My Learning panel, and click the APD-Health Insurance Portability and Accountability Act (HIPAA) link.

Click the APD-ATTAIN HIPAA Course link.



1

2




3. On the Course Details page, click

the Registration tab, and then

click the Launch button.

4. The ATTAIN website will open in a

separate tabbed page. Scroll down to the

HIPAA TRAINING graphic and

click on it.

3.

4.

5. This will open ATTAIN’s HIPAA instructions. • Review the instructions and click on

the Guestbook graphic.

• Complete the fields on the form with the same information you used on your TRAIN Florida account.

• Click Submit.

5.

Note:

If you do not see the ATTAIN page at this point, see the Troubleshooting section of this guide.






6. At the conclusion of the ATTAIN course, you should see a green checkmark on the top left corner. This indicates you have met the completion criteria.

7. Click the X on the page tab to close it.

8.After closing the course, the screen will

display your test results. Click Print Page to print the results and then click Print Certificate.

Note:If you see a red dot instead of a green checkmark, this means you did not meet the course completion criteria. See the troubleshooting page for further information.

7.

6.


Note:The HIPAA Basics Course results will only display if you have your pop-up blockers turned off.





1. Click the Home button to return to

your Dashboard.

2. Click the Course Name link.

4. Mark the Course as Completed

4. Enter the Course Rating and click

Save.

2.

1.

3.


3. Click the Completed button.

4.





1. Click the Assessment button.

2. Click Start Assessment.

5. Take the Final Assessment in TRAIN Florida


Go to the next page. 1.

2.

3. Answer the question on each screen until you reach the end.




1. At the end of the assessment the screen will display Your Score.

2. Click the Launch Evaluation link.

6. View Your Score and Launch the Evaluation

Note: The course evaluation is the system’s way of verifying you completed the course. Completing the Evaluation is a required step in this process.



1.

2.

3. Click the Start Evaluation button.

3.




1. After you complete the evaluation, click the Close button. You will see a course rating appear.

2. Complete the Course Rating and then click the Save button.

7. Complete the Final Course Rating


Go to the next page.1.

2.




1.After completing the Evaluation, click the Home link.

2. On your Dashboard, click the My Certificates link. Your certificate will appear along with a print icon. Click the print icon to print a hard copy of your certificate.

8. View Your Certificate

1.

2.


End of Instructions




Troubleshooting

Return to Table of Contents

I did not receive my certificate. What do I do?

➢ Did you meet the completion criteria set for the HIPAA Course? This means you have received less than 85% test score and/or skipped ahead on any of the pages. There is a completion indicator in the upper right hand corner of the page. If green, it means you have met the completion criteria however, if red you have not completed the presentation.

➢ Are pop up blockers disabled? If not, this could prevent you from receiving your certificate. Please click the following link with instructions on disabling them: https://brainshark.zendesk.com/hc/en-us/articles/205289600-How-do-I-turn-off-my-pop-up-blockers

➢ If you believe you have met completion criteria but have not received a certificate, please check your Junk/SPAM folders in youremail account – since the certificate comes from a ‘noreplies’ address.

I did not pass the presentation and am trying to retake it. How do I do that?

➢ Please try the following link which will force the presentation to start over: https://app.brainshark.com/AttainInc/vu?pi=802462455&n=0

➢ If this does not work, please try viewing the presentation in another browser.

More troubleshooting on next page.

Contact APD LMS Support

https://brainshark.zendesk.com/hc/en-us/articles/205289600-How-do-I-turn-off-my-pop-up-blockers

https://app.brainshark.com/AttainInc/vu?pi=802462455&n=0




Troubleshooting -2


I did not pass the final assessment in TRAIN Florida, but I did pass the ATTAIN quiz. Do I have to retake the course?

Yes. Even though you passed the ATTAIN quiz, you must retake the course if you did not pass the final assessment. To re-registerand take the course follow the steps shown in these instructions.

I am receiving the following error message: “The author of this presentation has not enabled mobile viewing.”.

The HIPAA course has not been enabled for mobile viewing. The course requires the use of Internet Explorer.

Who do I contact if I have questions or issues completing the presentation?

The user should contact the TRAIN Florida APD Site Administrator Support.

Note: Do not contact the Public Health Foundation (PHF), ATTAIN, or the Florida Department of Health.


mailto:[email protected]?subject=TRAIN Florida APD Site Administrator Support






TRAIN Florida APD Site Administrator SupportTRAIN Florida APD Support Team Hours

We are available to help Monday-Friday, 8am-5pmEmail us at [email protected]

TRAIN Florida APD LMS Email Request Guidelines:

➢ Email request must have a Subject .

➢ Email Body must have your name; agency contact information; and text regarding your inquiry, comment or question.

➢ If you are an APD Provider or staff, please include your Provider ID number in the body of the email

An auto-reply is sent to each submitted email request.

The APD LMS Support team will process emails in the order they are received.

Note: Please do not contact the Public Health Foundation (PHF) or the Florida Department of Health regarding TRAIN Florida website questions.

mailto:[email protected]



locating the apd hipaa course - state of...

Documents