local terms of service - centurylinkservices formerly found in the central telephone company of...

Central Telephone Company of Virginia d/b/a CenturyLink

Local Terms of Service Virginia

Effective: 08-01-2017 Preface Original

LOCAL TERMS OF SERVICE Effective August 1, 2017, this Local Terms of Service contains the terms, conditions and rates for services formerly found in the Central Telephone Company of Virginia d/b/a CenturyLink General Subscriber Tariff and Interexchange Services Tariff. In accordance with the order issued in Case No. PUC-2016-00010 issued March 18, 2016, Central Telephone Company of Virginia d/b/a CenturyLink is now regulated as a competitive telephone company and as such all business services provided under this Local Terms of Service are eligible for exchange-specific pricing.

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APPLICATION This Local Terms of Service contains terms, conditions and charges applicable to intrastate exchange and network services furnished by Central Telephone Company of Virginia d/b/a CenturyLink (hereinafter referred to as “CenturyLink” or “Company”). The services offered herein by CenturyLink are subject to the terms and conditions of this Local Terms of Service. The provision of service is subject to the Rates, Charges, Terms and Conditions contained in this Local Terms of Service, as it now exists, or as it may be revised, added to, or supplemented by superseding issues. When exchange-specific rates apply for any service, the applicable exchange-specific rates will be contained within the section for that service.

EXPLANATION OF SYMBOLS When changes are made in any page, a revised page will be issued cancelling the page affected; such changes will be identified through the use of the following symbols:

(C) - to signify changed regulation (D) - to signify discontinued rate, regulation, or text (I) - to signify increase (M) - to signify matter relocated without change (N) - to signify new rate and/or new regulation, and/or new text (R) - to signify reduction (T) - to signify a change in text but no change in rate or regulation (Z) - to signify a correction

The above symbols will apply except where additional symbols are identified at the bottom of an individual page.

TRADE NAMES, TRADEMARKS AND SERVICE MARKS Below is a list of trade names, trademarks and/or service marks for services which are offered in this Local Terms of Service. These trade names, trademarks and/or service marks are owned by CenturyLink, Inc. or a subsidiary of CenturyLink, Inc. and are used by the Company with express permission. Trade mark and service mark designations will not be listed hereafter in the Local Terms of Service. However, the laws regarding trademarks and service marks will still apply. Trademarks and service marks that are owned by CenturyLink, Inc. or a subsidiary of CenturyLink, Inc. cannot be used by another party without authorization. CENTURYLINK CENTURYLINKTM CENTURYLINKSM CENTURYLINK® CORE CONNECT®

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LIST OF EXCHANGES COVERED BY LOCAL TERMS OF SERVICE

Altavista Farmville Rocky Mount Ararat Ferrum Rustburg Arvonia Fieldale Schuyler Axton Fork Union Scottsville Bachelors Hall Front Royal Shenandoah Bassett Gladys South Boston Beaverdam Glasgow South Hill Blackstone Gum Tree Spencer Boones Mill Halifax Stanardsville Brodnax Hampden Sydney Stanley Brookneal Kenbridge Stuart Brownsburg LaCrosse Turbeville Buckingham Lexington Union Hall Buena Vista Luray Victoria Burkeville Martinsville Virgilina Burnt Chimney Meadows of Dan Volens Charlottesville Montpelier Washington Collinsville Natural Bridge Whitmell Crewe Palmyra Woolwine Crozet Prospect Dillwyn Ridgeway

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TABLE OF CONTENTS

PAGE PREFACE

Title 1 Application 2 Explanation of Symbols 2 Trade names, Trademarks and Service Marks 2 List of Exchanges covered by this Local Terms of Service 3

TOC: TABLE OF CONTENTS 1 SECTION 1: DEFINITION OF TERMS 1 SECTION 2: GENERAL TERMS AND CONDITIONS (FORMERLY GENERAL REGULATIONS)

2.1 APPLICATION 1

2.2 LIMITATIONS AND USE OF SERVICE 1

2.2.1 Use of Customer's Service 1 2.2.2 Unauthorized Attachments or Connections 1 2.2.3 Transmitting Messages 1 2.2.4 Specific Authority to Permit Denials For Illegal Use 1 2.2.5 Denial or Disconnection of Service 2

2.3 ESTABLISHMENT AND FURNISHING OF SERVICE 3

2.3.1 Availability of Facilities 3 2.3.2 Applications For Service 3 2.3.3 Applications For Business and Residence Service 4 2.3.4 Installation, Maintenance, Etc., and Access to Customers' Premises 5 2.3.5 Arrangements With Other Companies 5 2.3.6 Alterations 5 2.3.7 Special Arrangements 5 2.3.8 Telephone Numbers 6 2.3.9 Telephone Directories 6 2.3.10 Initial Contract Periods 6 2.3.11 Temporary Suspension of Service (Vacation Service) 7 2.3.12 Termination of Service 8 2.3.13 Termination of Orders Prior to Establishment of Service 9 2.3.14 Employee Discounts 9

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PAGE SECTION 2: GENERAL TERMS AND CONDITIONS (FORMERLY GENERAL REGULATIONS) (CONT’D)

2.4 PAYMENT ARRANGEMENTS AND CREDIT ALLOWANCES 10

2.4.1 Advance Payments 10 2.4.2 Deposits 10 2.4.3 Payments For Service 11 2.4.4 Adjustments For Certain Local Taxes and Fees 11 2.4.5 Late Payment Charge 12

2.5 LIABILITY OF THE COMPANY 12

2.5.1 Interruption of Service 12 2.5.2 Listings - Errors or Omissions 13 2.5.3 Defacement of Premises 13 2.5.4 Use of Facilities of Other Connecting Carriers 13 2.5.5 Indemnifying Agreement 13 2.5.6 Period For The Presentation of Claims 13 2.5.7 Equipment In Explosive Atmosphere 14 2.5.8 Company Provided Protective Circuitry 14 2.5.9 Liability 14

2.6 SPECIAL PROMOTIONS 14

2.7 CUSTOMER SATISFACTION GUARANTEE 15

2.7.1 General 15

2.8 SCHOOL AND LIBRARY DISCOUNTS (E-RATE) 16

2.8.1 Application for Support 16 2.8.2 Receipt of Support 17 2.8.3 Failure to Obtain Support 17

2.9 RESPONSIBILITIES OF THE CUSTOMER 17.1

SECTION 3: LOCAL EXCHANGE SERVICE

3.1 GENERAL 1

3.2 STATE WIDE EXCHANGE RATE SCHEDULE 4

3.2.1 Flat Rate Service 4 3.2.2 Local Measured Service (LMS) 13 3.2.3 Home Exchange Service 13 3.2.4 Term Discount Plan (TDP) 19

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PAGE SECTION 3: LOCAL EXCHANGE SERVICE (CONT’D)

3.3 LOCAL CALLING AREAS 21

3.4 RESERVED 24

3.5 RESERVED 25

3.6 SHARED TENANT SERVICE 26

3.6.1 Definitions 26 3.6.2 General 27 3.6.3 Conditions for Resale - Customer Obligations 28 3.6.4 Conditions of Resale - Company Obligations 30 3.6.5 Rate and Charges 31

3.7 LIFELINE ASSISTANCE PROGRAMS 32

3.7.1 Federal Lifeline Program 32 3.7.2 Virginia Universal Service Plan (VUSP) 32 3.7.3 Link-Up Program 32

3.8 CENTURYLINK LINE VOLUME PLAN (CLVP) 36

3.8.1 General 36 3.8.2 Regulations 36 3.8.3 Early Termination Liability 39 3.8.4 Application of Rates 39 3.8.5 Rates 41

3.9 EXTENDED AREA CALLING 42

3.9.1 General 42 3.9.2 Measured Rate Service 42

SECTION 4: SERVICES CHARGES

4.1 GENERAL 1

4.2 SCHEDULE OF CHARGES 2

4.2.1 Service Ordering Charge 2 4.2.2 Line Connection Charge 2 4.2.3 Premises Visit Charge 2

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PAGE SECTION 4: SERVICES CHARGES (CONT’D)

4.3 APPLICATION OF CHARGES 2

4.3.1 Service Ordering Charge 3 4.3.2 Line Connection Charge 3 4.3.3 Premises Visit Charge 3 4.3.4 Complex Charges 4 4.3.5 Payment of Charges (Optional) 4

4.4 CHARGES FOR OTHER INSIDE MOVES AND CHANGES 4

4.4.1 Changes 4

4.5 TERMINATION CHARGE 4

4.6 SERVICE CHARGES DO NOT APPLY TO: 5

4.7 RESTORAL OF SERVICE 5

4.8 MAINTENANCE VISIT CHARGE (A.K.A. MAINTENANCE OF SERVICE OR TROUBLE ISOLATION CHARGE) 5.1

4.9 RETURN CHECK CHARGE 5

4.10 NETWORK INTERFACE DEVICES 6

4.10.1 General 6 4.10.2 Regulations 6 4.10.3 Network Interface Device Implementation 9

4.11 SERVICE DATE CHANGE CHARGE 9

4.12 CANCELLATION OF ORDER CHARGE 10

4.13 EXPEDITED ORDER CHARGE 10

4.14 NATURAL DISASTER RELIEF FOR CUSTOMERS 11

SECTION 5: CHARGES APPLICABLE UNDER SPECIAL CONDITIONS 1

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PAGE SECTION 6: DIRECTORY LISTINGS

6.1 GENERAL 1

6.2 PRIMARY LISTINGS 1

6.3 DUAL-NAME LISTINGS 2

6.4 ADDITIONAL LISTINGS 3

6.4.1 Regular Additional Listings 3 6.4.2 Special Types of Additional Listings 4

6.5 NON-PUBLISHED SERVICE 7

6.6 RESERVED NUMBERS 9

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PAGE SECTION 6: DIRECTORY LISTINGS (CONT’D)

6.7 CUSTOMIZED NUMBER SERVICE 10

6.7.1 General 10 6.7.2 Application of Charges 10 6.7.3 Charges 11

6.8 DIRECTORY LISTING SERVICE 11

6.9 NON-LISTED SERVICE 12

6.91 General 12 6.9.2 Rates 12

6.10 VANITY LISTINGS 13

SECTION 7: PAYPHONE LINE SERVICE

7.1 GENERAL 1

7.2 LIABILITY 1

7.3 COIN CONTROL SERVICE 2

7.4 ANSWER SUPERVISION SERVICE 2

7.5 RATES AND CHARGES 3 SECTION 8: TELEPHONE ANSWERING SERVICE FACILITIES

8.1 SERVICE FOR TELEPHONE ANSWERING BUREAUS 1

8.1.1 General Regulations 1 8.1.2 Initial Contract Period 2 8.1.3 Rates 2

SECTION 9: FOREIGN EXCHANGE SERVICE (Business Only)

9.1 GENERAL 1

9.2 RATES 1

9.3 CONSTRUCTION CHARGES 1

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PAGE SECTION 10: INTEGRATED SERVICES DIGITAL NETWORK (ISDN)

10.1 BASIC RATE INTERFACE (BRI) 1

10.1.1 General 1 10.1.2 Regulations 6 10.1.3 Application of Rates 8 10.1.4 Rates and Charges 10

SECTION 11: PRIVATE BRANCH EXCHANGE SERVICE 1 SECTION 12: CENTREX SERVICE

12.1 DIGITAL CENTREX ACCESS CONNECTION 1

12.1.1 General 1 12.1.2 Digital Centrex Access Connection Service 1 12.1.3 Rates 2

SECTION 13: MISCELLANEOUS SERVICE ARRANGEMENTS

13.1 EXTENSION SERVICE 1

13.1.1 General 1

13.2 EXTENSION AND TIE LINE MILEAGE 3

13.2.1 Regulations 3 13.2.2 Rates 3

13.3 TOUCH TONE CALLING SERVICE 6

13.3.1 General 6

13.4 CUSTOM CALLING FEATURES 7

13.4.1 General 7 13.4.2 Rates and Charges 16

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PAGE SECTION 13: MISCELLANEOUS SERVICE ARRANGEMENTS (CONT’D)

13.5 SPECIAL BILLING SERVICES 18

13.5.1 Special Reversed Charge Toll Service (Enterprise Service) 18 13.5.2 Reserved 19 13.5.3 Electronic Billing Records 19

13.6 ROTARY LINE SERVICE 19

13.7 REMOTE CALL FORWARDING 20

13.7.1 General 20 13.7.2 Rates 21

13.8 SERVICE OBSERVING ARRANGEMENTS 22

13.8.1 General 22 13.8.2 Service Limitations 22

13.9 CALL SCREENING SERVICES 24


13.10 TOLL TERMINALS 25

13.10.1 General 25 13.10.2 Rates 25

13.11 RESERVED 26

13.12 SIMPLIFIED MESSAGE DESK INTERFACE (SMDI) 27

13.12.1 General 27 13.12.2 Regulations 27 13.12.3 Rates 28

13.13 RESERVED 29

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13.14 CUSTOM CALLING II FEATURES 29


13.15 RESERVED 38

13.16 DUAL TONE MULTI-FREQUENCY (DTMF) SERVICE 38


13.17 RESERVED FOR FUTURE USE 39

13.18 BUSY STUDY REPORTS AND ENHANCED TRAFFIC ASSESSMENTS 41

13.18.1 General 41 13.18.2 Regulations 41 13.18.3 Charges 42 13.18.4 Multiple Study Account Charges 43

13.19 CENTRAL OFFICE BLOCKING SERVICE 44

13.19.1 General 44 13.19.2 Central Office Blocking Service Options 44 13.19.3 Rates and Charges 44

13.20 DIRECT INWARD DIALING (DID) SERVICE 45


13.21 DIRECT INWARD-OUTWARD DIALING (DIOD) SERVICE 48

13.21.1 General 48

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13.22 FRAME RELAY SERVICE 49

13.22.1 Description 49 13.22.2 Definitions 51 13.22.3 General Regulations 55 13.22.4 Obligations of the Company 56 13.22.5 Obligations of the Customer 57 13.22.6 Term Discount Plan (TDP) 58 13.22.7 Service Components 60 13.22.8 Rates and Charges 62

13.23 ASYNCHRONOUS TRANSFER MODE (ATM) SERVICE 69

13.23.1 Description 69 13.23.2 Definitions 73 13.23.3 General Regulations 78 13.23.4 Obligations of the Company 79 13.23.5 Obligations of the Customer 80 13.23.6 Term Discount Plan (TDP) 81 13.23.7 Service Components 83 13.23.8 Rates and Charges 85

13.24 TELECOMMUNICATIONS SERVICE PRIORITY (TSP) SYSTEMS 93

13.24.1 Service Description 93 13.24.2 Service Limitations 93 13.24.3 Rules and Regulations 95 13.24.4 TSP Rate Categories 95 13.24.5 Rate and Charges 96

13.25 RESERVED 96

13.26 COMPETITIVE RESPONSE PROGRAMS 97

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13.27 CALL LINE IDENTIFIER 102

13.27.1 General 102 13.27.2 Regulations 102 13.27.3 Rates and Charges 103

13.28 SATISFACTION GUARANTEE PROGRAM 104

13.28.1 General 104 13.28.2 Regulations 104 13.28.3 Limitations 105 13.28.4 Liability Limitations 106

13.29 RESERVED 106

13.30 VOICE BUSINESS CONTINUITY 107

13.30.1 General 107 13.30.2 Definitions 107 13.30.3 Regulations 108 13.30.4 Limitations of Liability 109 13.30.5 Restrictions 110 13.30.6 Rates and Charges 110

13.31 SOHO/SMALL BUSINESS ANNIVERSARY PROGRAM 112

13.32 RESIDENCE CUSTOMER REFERRAL PROGRAM 112

13.33 $5/$10 CREDIT OFFER 113

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TABLE OF CONTENTS

PAGE SECTION 14: AUXILIARY EQUIPMENT

14.1 RATES FOR EQUIPMENT OR SERVICE NOT OTHERWISE PROVIDED FOR 1

14.2 NETWORK INTERFACE JACKS 1


14.3 LONG LINE ADAPTER 2


14.4 AMPLIFICATION AND TERMINATION EQUIPMENT 2

14.5 BRIDGE LIFTERS 4

SECTION 15: INTERCONNECTION WITH CERTAIN CUSTOMER OWNED FACILITIES OR EQUIPMENT

15.1 GENERAL 1

15.2 CUSTOMER-PROVIDED TERMINAL EQUIPMENT 3

15.2.1 Data Transmitting and/or Receiving Terminal Equipment 3 15.2.2 Voice Transmitting and/or Receiving Terminal Equipment 7 15.2.3 Accessories 11 15.2.4 Direct Electrical Connection 11

15.3 CONNECTIONS OF CUSTOMER-PROVIDED PROTECTIVE CIRCUITRY

OF TERMINAL EQUIPMENT 11

15.3.1 General 11 15.3.2 Liability 14

15.4 CUSTOMER-PROVIDED COMMUNICATIONS SYSTEMS 15

15.4.1 Application 15 15.4.2 Network Protection Criteria - Direct Electrical Connection 15

15.5 CUSTOMER-OWNED TELEPHONES 18

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PAGE

SECTION 15: INTERCONNECTION WITH CERTAIN CUSTOMER OWNED FACILITIES OR EQUIPMENT (CONT’D)

15.6 CUSTOMER-PROVIDED PRIVATE MOBILE RADIOTELEPHONE SYSTEMS 18

15.6.1 Application 18 15.6.2 Network Protection - Direct Electrical Connections 18 15.6.3 Network Protection - Acoustic, Inductive Connections 19

15.7 CUSTOMER-PROVIDED RECORDING, REPRODUCING AND AUTOMATIC

ANSWERING AND RECORDING EQUIPMENT 21

15.7.1 General 21 15.7.2 Basis of Connection 12 15.7.3 Responsibility of the Company 24 15.7.4 Obligation of the Customer 24

15.8 CONNECTION OF CUSTOMER-PROVIDED ALARM SENDING DEVICES

WITH AN ALARM COUPLER 24

15.8.1 General 24 15.8.2 Regulations 25 15.8.3 Responsibility of the Company 25 15.8.4 Obligation of the Customer 25

15.9 CUSTOMER-PROVIDED PUBLIC ADDRESS OR LOUDSPEAKER

PAGING SYSTEMS 26


15.10 CUSTOMER-PROVIDED DICTATION RECORDING EQUIPMENT 27


15.11 SERVICE THROUGH MISCELLANEOUS COMMON CARRIERS 28

15.11.1 General 28 15.11.2 Rates 29

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TABLE OF CONTENTS

PAGE SECTION 16: DATA SERVICE

16.1 CUSTOMER-PROVIDED DATA TRANSMITTING AND RECEIVING EQUIPMENT AND TELETYPEWRITER EQUIPMENT 1

16.1.1 General 1 16.1.2 Basis of Connection 1 16.1.3 Responsibility of the Company 1 16.1.4 Obligation of the Customer 2 16.1.5 Rates 2

16.2 CUSTOMER-PROVIDED WRITTEN MESSAGE (ELECTROWRITER) 2

TRANSMITTING AND RECEIVING EQUIPMENT


16.3 DATA PACKAGES 4

SECTION 17: MOBILE TELEPHONE SERVICE

17.1 CHANNELS FOR THE REMOTE OPERATION OF RADIOTELEPHONE STATIONS OTHER THAN BROADCASTING STATIONS 1

SECTION 18: OPERATOR ASSISTED CALLS

18.1 APPLICATION 1

18.1.1 General 1 18.1.2 Regulations and Explanation of Terms 1

18.2 OPERATOR ASSISTED SERVICES 2

18.2.1 General 2 18.2.2 Regulations 2

18.3 LONG DISTANCE CONFERENCE SERVICE 4


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TABLE OF CONTENTS

PAGE SECTION 19: COMMUNITY CONNECT SERVICE

19.1 GENERAL 1

19.2 DESCRIPTION 1

19.3 REGULATIONS 2

19.4 RATES 3 SECTION 20: PRIVATE LINE TELEPHONE SERVICE AND CHANNELS

20.1 GENERAL - INTRAEXCHANGE 1

20.2 PRIVATE LINE TELEPHONE SERVICE - INTRAEXCHANGE 1

20.2.1 General 1 20.2.2 Rates 3

20.3 CHANNELS FOR PROGRAM TRANSMISSION IN CONNECTION WITH

LOUDSPEAKERS AND SOUND RECORDINGS - INTRAEXCHANGE 4

20.3.1 General 4 20.3.2 Transmitting Station Channels 4 20.3.3 Receiving Station Channels 4 20.3.4 Station Channel Extensions 5 20.3.5 Interdistrict Channels 5 20.3.6 Allowance for Interruptions 5 20.3.7 Special Distribution Systems 6 20.3.8 Rates 6

20.4 PRIVATE LINE MORSE SERVICE AND LEASED LINES - INTRAEXCHANGE 7

20.4.1 General 7 20.4.2 Rates 8

20.5 TRANSLINK - INTRAEXCHANGE 10


20.6 SPECIAL SERVICE ARRANGEMENTS 18

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TABLE OF CONTENTS

PAGE SECTION 20: PRIVATE LINE TELEPHONE SERVICE AND CHANNELS (CONT’D)

20.7 DIGILINK - INTRAEXCHANGE 18


20.8 LIGHTLINK® SERVICE 27

20.8.1 General 27 20.8.2 Regulations 27 20.8.3 Term Discount Plan (TDP) 33 20.8.4 Termination Liability Charges 34 20.8.5 Rate Categories 35 20.8.6 Application of Rates 37 20.8.7 Rates and Charges 38

20.9 SERIES 2000 CHANNELS - INTEREXCHANGE 42


20.10 SERIES 3000 CHANNELS – INTEREXCHANGE 49


20.11 SERIES 5000 CHANNELS – INTEREXCHANGE 55


20.12 DIGITAL DATA SERVICE - INTEREXCHANGE 63


20.13 HIGH CAPACITY DIGITAL SERVICE DS1 – INTEREXCHANGE 65


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TABLE OF CONTENTS

PAGE SECTION 21: OPTIONAL CALLING PLANS

21.1 TELE-PLAN 1

21.1.1 General 1 21.1.2 Regulations 1 21.1.3 Exchanges and Zones Included in Tele-Plan 2 21.1.4 Rates 3

21.2 CIRCLE CALLING PLAN 5

21.2.1 General 5 21.2.2 Regulations 5 21.2.3 Circle Calling Service Areas 7 21.2.4 Rates 11

SECTION 22: SPECIAL PACKAGED OFFERINGS

22.1 SOLUTIONS – RESIDENCE 1


22.2 SOLUTIONS – BUSINESS 8


22.3 CENTREX SERVICE II 10

22.3.1 General 10 22.3.2 Definitions 10 22.3.3 Regulations 14 22.3.4 Service Features 16 22.3.5 Term Discount Plan (TDP) 17 22.3.6 Rates and Charges 18

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PAGE SECTION 22: COMPETITIVE SPECIAL PACKAGED OFFERINGS

22.4 RESERVED 19

22.5 PRIMARY RATE INTERFACE (PRI) BUNDLE- BUSINESS 20


22.6 BUSINESS ASSIST ADVANTAGE PLANS 23

22.6.1 General 23 22.6.2 Regulations 23 22.6.3 Term Discount Plan (TDP) 24 22.6.4 Rates and Charges 25

22.7 HOSTED MULTILINE BUNDLE 27

2.7.1 General 27 22.7.2 Regulations 27 22.7.3 Term Discount Plan 29 22.7.4 Rates and Charges 30

22.8 CORE CONNECT 31

22.8.1 General 31 22.8.2 Regulations 32 22.8.3 Term Discount Plan (TDP) 33 22.8.4 Application of Rates 34 22.8.5 Rates and Charges 35

22.9 CENTURYLINK BUSINESS BUNDLE 39

22.9.1 General 39 22.9.2 Regulations 39 22.9.3 Service Description & Rates 41

22.10 UNLIMITED NATIONWIDE CALLING OR ESSENTIAL HOME PHONE WITH 30 MINUTES LONG DISTANCE 42

22.10.1 Description 42 22.10.2 Rates and Charges 42

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TABLE OF CONTENTS

PAGE SECTION 23: COMPETITIVE SERVICES

23.1 APPLICATION OF WIDE AREA TELECOMMUNICATIONS SERVICE 1 - GRANDFATHERED


23.2 OUTWARD SERVICE (OUTWATS) - GRANDFATHERED 8

23.2.1 General 8 23.2.2 Rates 8

23.3 800/888 SERVICE (INWATS) - GRANDFATHERED 9


23.4 APPLICATION OF LONG DISTANCE MESSAGE TELECOMMUNICATIONS

SERVICE 11


23.5 TWO-POINT SERVICE 13


23.6 CONSUMER SENSE LOCAL TOLL 17

23.6.1 General 17 23.6.2 Regulations 17 23.6.3 Applicability 18 23.6.4 Rates and Charges 18

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23.7 BUSINESS SENSE LOCAL TOLL 19


23.8 RESERVED 21

23.9 SIMPLY FIVE 23


23.10 NATIONAL DIRECTORY ASSISTANCE SERVICE 25


23.11 ISDN - PRIMARY RATE INTERFACE (PRI) 26

23.11.1 General 26 23.11.2 Regulations 26 23.11.3 Definitions 29 23.11.4 Features 30 23.11.5 Service Components 34 23.11.6 Application of Rates 35 23.11.7 Rates and Charges 36

23.12 DIRECTORY ASSISTANCE 43

23.12.1 General 43 23.12.2 Application and Regulations 43 23.12.3 Charges 43

▲ United Telephone Southeast LLC concurs in the rates and regulations governing this service.

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23.13 DIRECTORY ASSISTANCE CALL COMPLETION 44


23.14 DIRECTORY ASSISTANCE CALL COMPLETION (DACC) BLOCKING 45

23.15 INSIDE WIRE MAINTENANCE PLAN 46

23.15.1 Description 46 23.15.2 Rates and Charges 46 23.15.3 Wiring Arrangements 47 23.15.4 Procedures and Policies 47 23.15.5 Schedule of Charges 58

23.16 MODULAR JACK CHARGE 49

23.17 DIGITAL CENTREX SERVICE 50

23.18 SPEED DIAL 64

23.19 EXTENSION AND TIE LINE MILEAGE 64

23.20 TOLL AND CASUAL DIALING RESTRICTION SERVICE 65

23.21 REPEAT DIALING AND RETURN CALL BLOCKING 67

23.22 INTRASTATE BILLING AND COLLECTION 68

23.23 VOICE MESSAGING SERVICE 70

23.24 ALARM MONITORING 72

23.25 SALES AGENCY AGREEMENT FOR LONG DISTANCE

NETWORK SERVICES 72

23.26 RESERVED 73

23.27 CENTREX SERVICE II 73

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TABLE OF CONTENTS

PAGE SECTION 24: UNIVERSAL EMERGENCY NUMBER 911 SERVICES 1 SECTION 25: DERIVED CHANNEL SERVICES

25.1 INDIVIDUAL VOICE CHANNELS FOR CUSTOM ACCESS SOLUTIONS 1

25.1.1 Description 1 25.1.2 Definitions 3 25.1.3 General Regulations 3 25.1.4 Service Components 4 25.1.5 Application of Rates 4 25.1.6 Rates and Charges 4

SECTION 26: INTEREXCHANGE SERVICES

26.1 APPLICATION 1

26.2 GENERAL REGULATIONS 1

26.2.1 Undertaking of the Telephone Company 1 26.2.2 Use 5 26.2.3 Obligations of the Customer 6 26.2.4 Payment Arrangements and Credit Allowances 9 26.2.5 Connections 13 26.2.6 Definitions 13

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PAGE SECTION 26: INTEREXCHANGE SERVICES

26.3 SERVICE OR ARRANGEMENTS 16

26.3.1 General 16 26.3.2 Standard Offerings 16 26.3.3 Specialized Services of Arrangements 16

26.4 RATE REGULATIONS 17

26.4.1 Types of Rates and Charges 17 26.4.2 Digital Data Service 18 26.4.3 High Capacity Service 19 26.4.4 Voice Grade Service 20

26.5 FRAME RELAY SERVICE 21

26.5.1 Regulations 21 26.5.2 Rates and Charges 22

26.6 ATM SERVICE 25

26.6.1 Regulations 25 26.6.2 Rates and Charges 26

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PAGE SECTION 100: OBSOLETE SERVICE OFFERINGS – GENERAL

100.1 GENERAL 1 SECTION 103: OBSOLETE SERVICE OFFERINGS – LOCAL EXCHANGE SERVICE

103.1 JOINT USER SERVICE 1

103.1.1 General 1 103.1.2 Rates 2

103.2 OPTIONAL LOCAL CALLING PLAN (OLCP) 3

103.2.1 General 3 103.2.2 Regulations 3 103.2.3 Application Unit Charges 4 103.2.4 Monthly Local Exchange Service Rates - OLCP 5

SECTION 112: CENTREX SERVICE

112.1 DIGITAL CENTREX SERVICE

112.1.1 General 1 112.1.2 Optional Features 2 112.1.3 Rates 8

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PAGE SECTION 113: OBSOLETE SERVICE OFFERINGS – MISCELLANEOUS SERVICE ARRANGEMENTS

113.1 IBN SERVICE - SPECIAL ASSEMBLY 1

113.2 CUSTOM CALLING FEATURES 1

113.2.1 Packaged Services 1 113.2.2 Custom Calling Single Features 4 113.2.3 Custom Calling II Single Features 6

113.3 SPECIAL BILLING NUMBERS (Q-Z) 7

113.3.1 General 7 113.3.2 Rates 7

113.4 CENTRAL OFFICE BLOCKING SERVICE 8

113.4.1 General 8 113.4.2 Central Office Blocking Service Options 8 113.4.3 Rates 8

SECTION 114: OBSOLETE SERVICE OFFERINGS – AUXILIARY EQUIPMENT

114.1 GROUP ALERTING SERVICE (FIRE REPORTING SYSTEM) 1

114.2 SUPPLEMENTAL CUSTOMIZED EQUIPMENT 1 SECTION 120: OBSOLETE SERVICE OFFERINGS – PRIVATE LINE SERVICE AND CHANNELS

120.1 PRIVATE LINE EQUIPMENT 1

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PAGE SECTION 122: OBSOLETE SERVICE OFFERINGS - SPECIAL PACKAGED OFFERINGS

122.1 SOLUTIONS – RESIDENCE 1

122.1.1 Rates And Charges 1

122.2 SOLUTIONS – BUSINESS 13

122.2.1 Term Discount Plan (TDP) 13 122.2.2 Rates and Charges 15

122.3 CONNECTION CENTRAL BUNDLE 22

122.3.1 General 22 122.3.2 Regulations 22 122.3.3 Term Discount Plan (TDP) 23 122.3.4 Rates And Charges 23

122.4 MULTILINE BUNDLE 24

122.4.1 General 24 122.4.2 Regulations 24 122.4.3 Term Discount Plan (TDP) 25 122.4.4 Rates and Charges 26

122.5 SOLUTIONS II – BUSINESS 27

122.5.1 General 27 122.5.2 Regulations 27 122.5.3 Term Discount Plan (TDP) 29 122.5.4 Rates And Charges 30

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Central Telephone Company of Virginia d/b/a CenturyLink Local Terms of Service

Virginia Effective: 08-01-2017 Section 1 Original Page 1

DEFINITION OF TERMS ACCESS LINE - The serving central office line equipment and all Company plant facilities up to and including the Company-provided network interface. These facilities are Company-provided and maintained and provide access to and from the telecommunications network for message toll service and for local calling appropriate to the use offering selected by the customer. ACCESSORIES - Devices which are mechanically attached to, or used with, the facilities furnished by the Company and which are independent of, and not electrically, acoustically, or inductively connected to the communications path of the telecommunications systems. ADDITIONAL DIRECTORY LISTING - Any listing of a name or other authorized information in connection with a customer's telephone number that is in addition to the listing(s) provided with the regular service. ADDITIONAL PERIOD (TOLL) - The unit of time used for measuring and charging in excess of the initial period. All additional period rates shown in this Local Terms of Service are for each additional minute or any fraction thereof that the connection continues beyond the initial period. ADVANCE PAYMENT - A charge equal to one month's local service that applicants may be required to pay in addition to the established service connection charges. AIRLINE MILEAGE - See "Mileage Charges". ANSWER SUPERVISION SERVICE - Provides "off-hook" supervisory signals to the Payphone Line for transmission to the customer's location. APPLICANT - A person, firm, partnership, corporation, cooperative organization, governmental agency, etc., requesting service from the Company. AUTHORIZED USER - A person, firm, or corporation (other than the customer) on whose premises circuits are located and who may communicate over these circuits in accordance with the terms of this Local Terms of Service. AUXILIARY LINE - An additional main service line used for one-way (inward to the subscriber) service. BASE RATE - The rate for primary classes of exchange service which does not include extra exchange line mileage charges. BASIC RATE INTERFACE (ISDN) - Individual Line Basic Rate Interface (BRI) Service is a standalone service arrangement which uses the ISDN architecture to provide the customer with the capabilities of simultaneous access, transmission and switching of voice, data and imaging services via "B" channels and one "D" channel (2B+D). BASIC TERMINATION CHARGE - See "Termination Charge". BILL TO THIRD PARTY - Denotes a billing arrangement where a call can be charged to an authorized line as determined by the company other than the line originating the call or the line where the call is terminated.

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DEFINITION OF TERMS BOARDING HOUSE - A house or apartment where rooms are rented or boarders are taken, or both. BRIDGED SERVICE - Provides for the serving of two or more different premises where one or more outside plant facilities must be bridged in the central office in order to be served by the same line circuit. BUILDING (SAME) - A structure under one roof, or two or more structures under separate roofs but connected by passageways in which the wires or cables of the Company can be safely run, provided the plant facility requirements are not appreciably greater than would be required normally if all structures were under one roof. In those cases where there are several structures under separate roofs but connected by passageways, and the plant facility requirements for furnishing telephone service are appreciably greater than would be required normally if all the structures were under one roof, the term "same building" applies individually to each of the separate structures. Pipes and conduit are not considered passageways. BUSINESS SERVICE - Exchange service furnished to a customer at a business address or where the service has a business listing in the directory or where the use of the service is primarily or substantially of a business, professional or occupational nature. CALLING AREA - See "Local Service Area". CALLING CARD - Denotes a billing arrangement where a call may be charged to an authorized Company calling card number. CANCELLATION CHARGE - A charge applicable under certain conditions when application for service and/or facilities is canceled in whole or in part prior to the completion of the work involved. CENTRAL OFFICE - A switching unit in a telephone system which provides service to the general public, having the necessary equipment and operating arrangements for terminating and interconnecting customer access lines and automatic access lines only. There may be more than one central office in a building or exchange. CENTREX SERVICE - A central office-based communications system arrangement provided in connection with individual business lines from digital central office equipment located on Company premises. CHANNEL - A path for communication furnished in such a manner as the Company may elect, whether by wire, radio or a combination, and whether or not by a single physical facility or route. CHANNEL TERMINATION - That portion of a channel required to terminate an interoffice or interexchange channel in a wire or rate center. CIRCUIT - A channel used for the transmission of electrical energy in the furnishing of telephone and other communications services.

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DEFINITION OF TERMS CLASS OF SERVICE - A description of telecommunications service furnished to a customer which denotes the characteristics as nature of use (business or residence service) or type of rate (flat, measured or message). COIN CONTROL SERVICE - An optional service for use in conjunction with payphone line service. Coin Control Service is based on a central office platform which offers features for use with coinless or coin operated (payphone) telephone service. Coin Control Service uses a software-driven system to provide features and capabilities similar to those provided by micro-processor based, "smart" payphone sets. COLLECT CALL - The procedure where the charge for certain messages, upon request, may be reversed (charged to the called line) upon acceptance of the charge at the called line. COMMISSION - The term "Commission," as used in this Local Terms of Service, refers to the State Corporation Commission of Virginia. COMPANY - The term "Company," as used in this Local Terms of Service, refers to the Central Telephone Company of Virginia (Centel). CONNECTING ARRANGEMENT - The equipment provided by the Company to accomplish the direct electrical connection of customer-provided facilities with the facilities of the Company or facilities of the Company with other facilities of the Company. CONNECTING COMPANY - A corporation, association, firm or individual licensed and operating as a communications common carrier with whom traffic is interchanged. CONNECTION CHARGE - See "Service Connection Charge". CONSTRUCTION CHARGE - A separate initial charge made for the construction of facilities (pole lines, circuits, etc.) in excess of those included under the rates specified in this Local Terms of Service for normal service charges. CONTINUOUS PROPERTY - A continuous plot of ground occupied by the customer which is not separated by a public thoroughfare or space occupied by others. CREDIT CARD - See "Calling Card". CUSTOMER - The individual, partnership, association or corporation which contracts for telephone service and is responsible for the payment of charges and compliance with the rules and regulations of the Company. CUSTOMER-PROVIDED TERMINAL EQUIPMENT - Devices or apparatuses and their associated wirings, provided by customers, which do not constitute a communications system, and which are connected to the Company's exchange network either electrically, acoustically or inductively.

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Virginia Effective: 08-29-2017 Section 1 1st Revised Page 4

DEFINITION OF TERMS DATA ACCESS ARRANGEMENT - A protective connecting arrangement for use with the network control signalling unit, or in lieu of the connecting arrangement, an arrangement to identify a central office line, protective facilities and procedures to determine compliance with criteria set forth in Section 15 of this Local Terms of Service. DEMARCATION POINT - That point on the customer's premises that allows the disconnection of all Customer Premises Inside Wiring from the Company network through an industry registered jack of a type provided for in FCC Regulation Part 68. DESIGN SERVICE - A service that is not immediately available for provisioning and requires treatment, equipment or engineering design (e.g. ISDN-PRI, DS1, Private Line, Foreign Exchange Service). DIRECT ELECTRICAL CONNECTION - Denotes a physical connection of the electrical conductors in the communications path. DIRECT INWARD DIALING (DID) - A service that provides for Inward dialing from the telecommunications network directly to stations associated with switching equipment located on the customer's premises. DIRECTORY LISTING - The publication in the Company's directory and/or information records of information relative to a subscriber's name, other identification and telephone number to enable callers to ascertain the number of a desired station. A. Caption Listing: The listing of a subscriber's name without address or telephone number followed

by a series of indented listings covering branches or different departments of the business. B. Dual-Name Listing: A directory listing consisting of a combination of name and/or initials of two

individuals who share the same surname and reside at the same address or of one person known by two sets of first and/or middle names and/or initials.

C. Foreign Exchange Listing: The listing of a subscriber in the alphabetical listings of an exchange

other than that of the exchange from which the subscriber is served. E. Indented Listing: A directory listing indented under another listing. F. Reference Listing: The listing of a generally accepted name of a firm or corporation followed by a

reference to another listing. DISCONNECTION OF SERVICE - An arrangement made at the request of the subscriber, or initiated by the Company for violation of regulations, terms or conditions by the subscriber, for a permanent interruption of telephone service. Once affected, telephone equipment will be removed from the subscriber's premises and a "final" bill will be rendered showing monies owed to the Company at the date service was disconnected. DROP WIRE - Wires used to connect the circuits of open wire, aerial or underground distribution facilities to the point of demarcation on the customer's premises.

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DEFINITION OF TERMS DUAL-NAME LISTING - See "Directory Listing". EMERGENCY NUMBER SERVICE 911 - See "Universal Emergency Number 911 Service". ENTERPRISE SERVICE - See "Special Reversed Charge Toll Service". EXCHANGE - A central office or group of central offices, together with the subscriber's connected lines and equipment, forming a local communications system furnishing a means of telephonic intercommunication without toll charges between customers within a specified area, usually a single city, town or village. EXCHANGE LINE - Any line(circuit) directly or indirectly connecting exchange service with a central office. Exchange lines are subdivided as follows: A. Central Office Line: A circuit extending from a central office to the location of an individual line main

service or a PBX. B. Main Station Line: The circuit portion of a main station; the main station line extends from the main

service location to the central office. C. Extension Service Line: The circuit portion of an extension; the extension service line extends from

the extension service location to the main service location or a central connecting point to the main service. Extension service provides the capability of connecting terminal equipment at a location other than the location of the main service. Charges for extension service are applicable, in accordance with this Local Terms of Service, for each additional equipment location whether or not the Company furnishes the terminal equipment.

D. Extension Line: A circuit with characteristics similar to an extension service line. E. PBX Station Line: The circuit portion of a PBX station; the PBX station line extends from the PBX

station service location to the PBX switchboard or dial switching equipment. F. Tie Line: A circuit connecting PBX and/or Automatic Call Distributor Systems.

(D) (D)

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DEFINITION OF TERMS EXCHANGE SERVICE - The general telephone service rendered in accordance with provisions specified in this Local Terms of Service. Exchange service is a general term describing as a whole the facilities provided for local intercommunication, together with the right to originate and receive a specified or an unlimited number of local messages at charges in accordance with the provisions of this Local Terms of Service. A. Flat Rate Service: A classification of exchange service for which a stipulated charge is made,

regardless of the amount of use. B. Individual Service: A classification of exchange service which provides that only one access line

shall be served by the connection of the access line with the central office or other switching unit. C. Foreign Central Office Service: A classification of exchange service furnished to a subscriber in a

multi-office exchange from a central office other than the one from which service would normally be furnished.

D. Foreign Exchange Service: A classification of exchange service furnished to a subscriber from an

exchange other than the one from which he would normally be served. E. Measured Service: A classification of exchange service furnished to subscribers in specified

exchanges where monthly rates are based upon access and telephone usage. The measured rate options included a specified number of calling units and are payable in advance.

F. Touch Tone Calling Service: A classification of exchange service furnished from certain specified

central offices where calls are originated through the use of push buttons in lieu of rotary dial. G. Universal Service: A classification of exchange service furnished to a subscriber who qualifies for

the Virginia Universal Service Plan. EXTENDED AREA CALLING (EAC) – Local calling extended to areas outside an exchange's local and ELS calling scope for which charges to those areas are paid on a usage basis. EXTENDED AREA SERVICE (EAS) – A type of telephone service whereby subscribers of a given exchange may complete calls to and/or may receive calls from one or more exchanges as local calls without the application of Long Distance (Local Toll) Message Telecommunications Charges. EXTENDED LOCAL SERVICE (ELS) - A type of telephone service furnished under provisions specified in this Local Terms of Service where subscribers of a given exchange may complete calls to, and where provided by the local terms of service and/or tariff, receive messages from one or more exchanges without the application of long distance charges. EXTENSION LINE MILEAGE - See "Mileage Charges". FLAT RATE SERVICE - See "Exchange Service". FOREIGN CENTRAL OFFICE MILEAGE - See "Mileage Charges". FOREIGN CENTRAL OFFICE SERVICE - See "Exchange Service". FOREIGN EXCHANGE MILEAGE - See "Mileage Charges".

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DEFINITION OF TERMS FOREIGN EXCHANGE SERVICE - See "Exchange Service". FRAME RELAY - A data communications service that provides for the two-way transmission of data between or among widely distributed locations at speeds of 56 Kbps to 1.544 Mbps using Permanent Virtual Circuits (PVCs). PVCs are logical circuits that define a specific one-way path for data sent by the customer to another customer location. These circuits are virtual because they are established in software tables rather than as physical circuits. As a result, multiple PVCs can be defined over a single access line, thereby providing a single access line the capability to transmit data to multiple locations. GRADE OF SERVICE - The grades of subscriber telephone service are individual line and branch exchange service (PBX). GRANDFATHERED EQUIPMENT - Nonregistered equipment that was directly connected to the telecommunications network without a Company-provided protective connecting arrangement or data access arrangement in accordance with Company tariffs and/or Local Terms of Service on or before the grandfather eligibility date as specified in Part 68 of the Federal Communications Commission's Rules and Regulations. HOME EXCHANGE - The exchange in which the customer is physically located. INDENTED LISTING - See "Directory Listing". INDIVIDUAL LINE (a.k.a. One-Party Line) – An exchange access line designed for the connection of one main station. INDUCTIVE CONNECTION - Electromagnetic coupling between customer-provided equipment and Company equipment by means of mutual inductance between an inductor in the Company equipment and a customer-provided inductor external to the Company equipment. INITIAL CHARGE - See "Installation Charge". INITIAL PERIOD (TOLL) - The interval of time allowed at the rate quoted for long distance connection between given points. All initial period rates specified in this Local Terms of Service are for connections of the time periods specified in the various sections. INITIAL SERVICE PERIOD - The minimum period of time for which service, facilities and equipment are provided. INSIDE WIRING - That wiring within a customer's premises that extends between the termination of the exchange access line at the demarcation point, and those standard jack locations within the customer's premises to which terminal equipment can be connected for access to the exchange access line. INSTALLATION CHARGE - A non-recurring charge applying to the provision of certain items of equipment or facilities as distinguished from the service charge applicable for establishment of basic telephone service. The installation charge is normally associated with optional service features and may sometimes be called an "Initial" charge.

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DEFINITION OF TERMS INTEGRATED SERVICES DIGITAL NETWORK (ISDN) - Integrated Services Digital Network (ISDN) describes the end-to-end digital telecommunications network architecture which provides for the simultaneous access, transmission and switching of voice, data and image services. These functions are provided via channelized transport facilities over a limited number of standard user-network interfaces. The ISDN architecture consists of digital switching systems which connect Basic Rate Interface lines to their serving central office. INTERCONNECTION - The method by which telecommunications facilities of the Company are arranged to transmit to, or receive information from, customer-provided equipment or other telephone companies. INTEREXCHANGE CHANNEL - A Company-provided channel which interconnects two or more exchanges in which station terminals or channel terminals in Company offices are located. INTRAEXCHANGE CHANNEL - A Company-provided channel which interconnects two or more points within an exchange in which station terminals or channel terminals in Company offices are located. INTEROFFICE CHANNEL - That portion of an Intraexchange channel which connects the wire centers when customer locations are served by different wire centers. INWATS (800/888 SERVICE) - Inward Wide Area Telephone Service (800/888 Service) is the furnishing of facilities for dial-type telecommunication from points throughout the service area to a (WATS) access line. JOINT USER SERVICE - A classification of exchange service furnished to a joint user, in connection with subscribers' exchange service in accordance with provisions found in this Local Terms of Service, but who would not otherwise be entitled to the use of the service. LATE PAYMENT CHARGE - A late payment charge is applied to the current month's unpaid balance, both local and toll, but not applied to any amount billed as taxes by local governments. LINE - See "Exchange Line". LISTING - See "Directory Listing". LOCAL ACCESS AND TRANSPORT AREA (LATA) - Geographic area established for the purpose of defining the territory within which a local exchange may offer its telecommunications service. LOCAL CALLING AREA - See "Local Service Area". LOCAL CHANNEL - Denotes that portion of a service required for connecting, (1) the interoffice channel to a station location, or (2) station locations within the same wire center serving area. LOCAL DIRECTORY ASSISTANCE SERVICE - A service furnished by the Company to it local service subscribers for the obtaining of local telephone numbers of other Company subscribers. Generally, Local Directory Assistance Service is furnished by dialing "4-1-1".

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DEFINITION OF TERMS LOCAL EXCHANGE SERVICE - Exchange service which permits calling within the customer's local service area without the payment of long distance charges. LOCAL MESSAGE - See "Message". LOCAL SERVICE AREA - The area within which telephone service is furnished to subscribers under a specific schedule of exchange rates and without long distance charges. A local service area may include one or more exchange service areas. LONG DISTANCE MESSAGE TELECOMMUNICATIONS SERVICE - The furnishing of facilities for telecommunication between stations in different local service areas in accordance with the regulations and system of charges specified in this Local Terms of Service. A. Station-to-Station Call: A service where the person originating the call either dials the telephone

number desired, or gives the Company operator the telephone number to be called, Miscellaneous Common Carrier connecting circuit, Centrex, PBX, or PBX station which is reached directly rather than through an attendant, or gives only the name and address under which the number is listed, and does not specify a particular person to be reached, nor a particular mobile station to be reached through a Miscellaneous Common Carrier attendant, nor a particular station, department or office to be reached through a PBX attendant.

B. Person-to-Person Call: A service where the person originating the call specifies to the Company

operator a particular person to be reached, a particular mobile station to be reached through a Miscellaneous Common Carrier attendant, or a particular station, department or office to be reached through a PBX attendant.

MAINTENANCE OF SERVICE CHARGE (MOS) (A.K.A. TROUBLE ISOLATION CHARGE) - The Trouble isolation Charge is applicable when the Company dispatches a technician to investigate a customer-reported trouble and a service difficulty is found to be caused by customer-provided equipment, wire, facilities, communications system or customer actions, and the customer does not have the Company repair the premises wire trouble. The Trouble Isolation Charge also applies when a customer requests or allows the Company to dispatch a technician to investigate the reported trouble and the customer then does not allow access to the necessary in-home wiring and equipment or is not available to allow access. MEASURED SERVICE - See "Exchange Service". MESSAGE - A completed telephone call regardless of length of call or time and distance involved. Messages may be classified as follows: A. Local Message: A message between stations within the same local service area. B. Long Distance Message: A message between stations in different exchange areas for which a long

distance message charge applies.

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VA2020-04



DEFINITION OF TERMS MILEAGE CHARGES - A charge applying for the use of part or all of a circuit furnished by the Company. A. Air Line Mileage: The shortest distance between two points. B. Extension Line Mileage: The measurement applying on an extension line, for the use of which a

circuit charge is made in accordance with provisions found in this Local Terms of Service. C. Foreign Central Office Mileage: The measurement applying to a line within the exchange

connecting a subscriber's main service or PBX system with a central office other than that from which he would normally be served, for the use of which a separate circuit charge is made in addition to the base rate.

D. Foreign Exchange Mileage: The measurement applying to a line connecting a subscriber's main

service or PBX system with a central office of an exchange other than that from which the subscriber would normally be served, for the use of which a separate charge is made in addition to the base rate.

E. Route Measurement: The actual length of a circuit between two points. F. Tie Line Mileage: The measurement upon which the rate for tie line service is based in accordance

with provisions found in this Local Terms of Service. MINIMUM CONTRACT PERIOD - The minimum length of time for which a customer is obligated to pay for service, facilities and equipment, whether or not retained by the customer for the minimum length of time. MISCELLANEOUS COMMON CARRIERS - Miscellaneous Common Carriers, as defined in Part 21 of the Federal Communications Commission Rules, are communications common carriers which are not engaged in the business of providing either a public landline message telephone service or public message telegraph service. MISCELLANEOUS EQUIPMENT - Equipment furnished at additional charges associated with the various classes of subscriber service. MOBILE TELEPHONE SERVICE - A communication service through a land radiotelephone base station. NETWORK CONTROL SIGNALLING - The transmission of signals used in the telecommunications system which perform functions such as supervision (control, status and charging signals), address signaling (e.g., dialing), calling and called number identification, audible tone signals (call progress signals indicating reorder or busy conditions, alerting, coin denominations, coin collect and coin return tones) to control the operation of switching machines in the telecommunications system.

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DEFINITION OF TERMS NETWORK INTERFACE DEVICE (NID) - A registration jack provided by the Company to provide network interface. This device must readily permit the connection and disconnection of Customer Premises Wiring (CPW) by a plug, to and from the Company network for testing purposes. NON-LISTED SERVICE - Non-Listed telephone numbers are not listed in the alphabetical section of the Company’s directory, but are maintained on directory assistance records and will be furnished upon the request of the calling party. NON-PUBLISHED SERVICE - A non-published telephone number is one for which no listing appears in the alphabetical section of the Company-provided telephone directories or in the "Directory Assistance" records. Calls are completed to non-published service customers only when the number is given by the calling party. NONRECURRING CHARGE - A one-time charge associated with certain installations, change or transfer of services, either in lieu of or in addition to recurring monthly charges. NOT APPLICABLE (N/A) - Service or rate is not available. OFF PREMISES EXTENSION - A channel which extends an exchange service line to a different building. Not to be used to connect more than one household. ONE-PARTY LINE (1-PTY) – See “Individual Line” OUTWATS - OutWATS service provides for the origination of calls from a station associated with a measured outward WATS access line located only in the service area, for telecommunications with stations in the specified service area. PAYPHONE LINE SERVICE (PLS) - A class of service furnished to individuals, firms or corporations which permits connection of a customer-provided instrument that is activated by the deposit of coins, cards, tokens or entry of a customer account number, to the lines of the Company. PERSON-TO-PERSON CALL - See "Long Distance Message Telecommunications Service".

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DEFINITION OF TERMS PREMISES (SAME) - The term "Same Premises" (except in connection with inside moves) shall be interpreted to mean: A. the building or buildings, together with the surrounding land occupied as, or used in the conduct of

one establishment, business, residence, or a combination thereof, and not intersected by a public road or by property occupied by others;

B. the portion of the building occupied by the subscriber, either in the conduct of his business or

residence, or a combination thereof, and not intersected by a public corridor or by space occupied by others; or,

C. the continuous property operated as a single farm whether or not intersected by a public road. In

connection with inside moves, the term "Same Premises" is to be interpreted to mean the building or portion of a building occupied as a unit by the subscriber in the conduct of his business or as a residence or a combination thereof, and not intersected by a public thoroughfare, a corridor or space occupied by others.

In connection with inside moves, the term "Same Premises" is to be interpreted to mean the building or portion of a building occupied as a unit by the subscriber in the conduct of his business or as a residence or a combination thereof, and not intersected by a public thoroughfare, a corridor or space occupied by others. PRIMARY RATE INTERFACE (ISDN) - An ISDN based, DS1 access link to the telecommunications network provides integration of multiple voice and data transmission channels on the same line. The basic channel structure for Primary Rate Access is twenty-three 64 Kbps B Channels and one D channel. PRIVATE BRANCH EXCHANGE SERVICE (PBX SERVICE) - An arrangement of equipment consisting of switching apparatus with attendant's telephone, trunks to a central office and stations connected with the switching apparatus, providing for intercommunication between these stations and communication with the general exchange and interexchange systems. Throughout this Local Terms of Service, the commonly used abbreviation "PBX" will be substituted for the words Private Branch Exchange. Effective October 1, 1987, Company-provided switching equipment and stations are provided on a deregulated basis. PRIVATE BRANCH EXCHANGE TRUNK - A circuit connecting a private branch system (PBX) with a central office. PRIVATE LINE SERVICE - As opposed to exchange service, this refers to channels and equipment furnished to a customer for direct communication between various points without access to the Company's exchange switching network. PRIVATE TELEPHONE NUMBER - See "Non-Published Service".

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DEFINITION OF TERMS RATE CENTER - A geographical point upon which are based the airline distances for the determination of long distance message telecommunications rates and interexchange channel rates. REFERENCE LISTING - See "Directory Listing". REGISTERED TERMINAL EQUIPMENT - Terminal equipment which is registered in accordance with Part 68 of the FCC Rules and Regulations. RESIDENCE SERVICE - Exchange service furnished to a customer at a residential address where the service is not listed as a business in the directory, and where the use of the service is primarily or substantially of a residential nature. RESTORATION CHARGE - A charge applying to restore service following a temporary suspension of the service for nonpayment of charges. ROTARY SERVICE - An arrangement where two or more lines furnished to a customer are assigned numbers in sequence and equipped so that calls to the first number are automatically completed to the first non-busy line in the sequence. Lines beyond the first line are referred to as "auxiliary lines". SAME PREMISES - See "Premises". SECRETARIAL LINES - Extension lines or main access lines of patrons of a telephone answering bureau which terminate in telephone answering facilities on the premises of the bureau to permit the bureau attendant to answer incoming calls on these lines. SERVICE CONNECTION CHARGE - A non-recurring charge applying to the establishment of basic telephone service for a subscriber and certain subsequent additions to that service. SHARED TENANT SERVICE - The provision of Company exchange telecommunications service by a reseller or sharing entity to one or more individuals or users, located within a Shared Tenant Service area, through a common switching and billing arrangement. SPECIAL DESIGN SERVICE – See “Design Service.” SPECIAL REVERSED CHARGE TOLL SERVICE (ENTERPRISE SERVICE)- A service plan by which a customer can offer his out-of-town customers in a selected exchange the privilege of calling him without payment of toll charges and without having to request that charges be reversed. STATION - The network control signaling unit or other terminal equipment on the customer's premises/property which enables the customer to establish the communications connections and to effect communications through the connections. STATION LINE - See "Exchange Line". STATION-TO-STATION CALL - See "Long Distance Message Telecommunications Service". SUBSCRIBER - See "Customer".

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DEFINITION OF TERMS SUSPENSION OF SERVICE - An arrangement made at the request of the subscriber, or initiated by the Company for violation of regulations or terms and conditions by the subscriber, for temporarily interrupting service. During the period of suspension, the Company's equipment remains at the customer's location; the service is rendered inoperable at the central office frame and billing continues. Facilities are reserved in anticipation that normal service will be resumed at some future date. TARIFF - The rates, charges, rules and regulations adapted and filed by the Company and approved by the Virginia State Corporation Commission. TELECOMMUNICATIONS SERVICES - The various services offered by the Company as specified in this Local Terms of Service. TELEPHONE NUMBER - A designation assigned to a telephone service for convenience in operating. TEMPORARY SERVICE - A form of short term service furnished where in the Company's judgment, the service is not of a permanent nature, i.e., at Fairs, for telephone solicitation of sales, etc. TERMINATION CHARGE- A charge applying when a subscriber discontinues an item of service or equipment prior to the expiration of the initial service period designated for the item. The basic termination charge is an amount established for an individual item of service or equipment from which the termination charge is computed. TIE LINE - See "Exchange Line". TIE LINE MILEAGE - See "Mileage Charges". TOLL MESSAGE (LONG DISTANCE MESSAGE) - See "Message". TOLL RESTRICTION SERVICE - A service which enables customers to restrict certain types of outgoing calls from being placed over their exchange access lines. This capability is provided only where facilities are available. TOLL SERVICE - See "Long Distance Message Telecommunications Service". TOUCH TONE CALLING SERVICE - See "Exchange Service". TRUNK - A circuit over which customers' messages are sent between two central offices or between a central office and a PBX.

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DEFINITION OF TERMS USOC - Uniform Service Order Code. UNIVERSAL EMERGENCY NUMBER 911 SERVICE - A telephone exchange service, where a Public Safety Answering Point (PSAP) designated by the customer, may receive and answer, transfer and dispatch emergency personnel in response to public emergency telephone calls. VACATION DISCONNECT - See "Suspension of Service". WATS - See "Wide Area Telecommunications Service", "INWATS" and "OUTWATS". WIDE AREA TELECOMMUNICATIONS SERVICE - The furnishing of facilities for a dial type telephone communication between a wide area service access line and other exchange and toll station telephones in the area prescribed in the Local Terms of Service. Also see "INWATS" and "OUTWATS".

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GENERAL TERMS AND CONDITIONS 2.1 APPLICATION

The regulations specified herein are in addition to the regulations contained in other sections of this Local Terms of Service.

2.2 LIMITATIONS AND USE OF SERVICE

2.2.1 Use of Customer's Service

Customers' telephone service, as distinguished from payphone line service and Hotel Branch Exchange telephone service, is furnished only for communications by the customer, his family, employees or representatives, or persons residing in the customer's premise, except as the use of the service may be extended to joint users or to patrons of Enhanced Service Providers for communications relating directly to their business. Public telephone service will not be installed or allowed to function as a substitute for main access line service.

2.2.2 Unauthorized Attachments or Connections

No equipment, apparatus, circuit or device not furnished by the Company shall be attached to or connected with the facilities furnished by the Company, whether physically, by induction or otherwise, except as provided in this Local Terms of Service. In case unauthorized attachment or connection is made, the Company shall have the right to remove or disconnect it, to suspend the service during the continuance of the attachment/connection or to terminate the service.

2.2.3 Transmitting Messages

The Company will not transmit messages but offers the use of its facilities when available and will not be liable for errors in transmission or for failure to establish connections. Employees of the Company are forbidden to accept either oral or written messages to be transmitted over the lines of the Company or its connecting companies.

2.2.4 Specific Authority to Permit Denials For Illegal Use

A. Service is furnished subject to the condition that it will not be used for an unlawful

purpose. Service will be discontinued if any law enforcement agency, acting within its apparent jurisdiction, advises in writing that service is being used in violation of the law. The Company will refuse to furnish service when it has reasonable grounds to believe that service will be used in violation of the law.

B. Upon any violation of the Communications Act of 1934, as amended, or of the rules

and regulations of the Federal Communications Commission, the Company may either temporarily deny service, or terminate the contract.

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GENERAL TERMS AND CONDITIONS 2.2 LIMITATIONS AND USE OF SERVICE (Cont’d)

2.2.5 Denial or Disconnection of Service

The Company may deny or disconnect service under the following conditions, without incurring any liability, provided the customer is given the appropriate required notice and the opportunity to correct the situation:

A. The subscriber’s failure to pay for services billed on behalf of the Company when

there is no bona fide dispute concerning such services.

B. Use of customer provided equipment which has not been connected in accordance with FCC, State and/or other applicable regulations,

C. Customer use of equipment in such a manner as to interfere with the Company's

equipment or service of other users,

D. Failure to provide reasonable access to the Company for maintenance or inspection of its equipment,

E. Tampering or in any way modifying equipment owned and provided by the Company,

F. Use of profane or obscene language when transmitting messages over the network,

G. Use of the service for purposes other than those described in the Company's tariff

and/or local terms of service,

H. Use of the telephone service to place threatening, annoying or nuisance calls,

I. Any fraudulent or unlawful use of the service, or

J. Any violation of the terms and conditions as described in this Local Terms of Service.

(C) (C)

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GENERAL TERMS AND CONDITIONS 2.3 ESTABLISHMENT AND FURNISHING OF SERVICE

2.3.1 Availability of Facilities

The Company's obligation to furnish service is dependent upon its ability to secure, retain and maintain without unreasonable expense, suitable facilities and rights for the construction and maintenance of the necessary facilities needed to furnish and maintain service.

2.3.2 Applications For Service

A. Upon the acceptance of an application for service, all the applicable provisions in the

Company's Local Terms of Service and/or tariffs, lawfully on file, become the contract between the customer and the Company. Requests for additional service and requests for changes in service may be made orally or in writing and upon acceptance by the Company become a part of the original contract, except that each item of additional service installed is subject to the appropriate minimum contract term. Any changes in rates or regulations authorized by the legally constituted authorities will act as a modification of the contract to that extent, without further notice.

B. When an application or request for service is cancelled in whole or in part before

service is established, the customer may be required to reimburse the Company for all costs incurred in connection with that part of the application or request which is cancelled. The charge to the customer shall not exceed the charges which would apply if the service had been established and then terminated within 30 days, provided no special facilities, equipment, or construction was required. If any special facilities, equipment, or construction was required, the customer may be required to reimburse the Company for all costs incurred in providing the requested service, plus the cost of removal (if any), less the value of any salvageable or readily reusable equipment or materials. Refer to Section 4.12 for additional terms and conditions applicable for cancellation of Private Line and Design Services.

C. The company reserves the right to refuse service to any applicant who is found to be

indebted to the Company for service previously furnished until satisfactory arrangements have been made for the payment of all such indebtedness. The company may also refuse to furnish service to any applicant who is a business associate or member of the same household desiring to establish service for former subscribers of the Company who are indebted for previous service, regardless of the listing requested for such service, until satisfactory arrangements have been made for the payment of such indebtedness.

D. If telephone service is established and it is subsequently determined that either

condition in C. above exists, the Company may suspend or disconnect service until satisfactory arrangements have been made for the payment of the prior indebtedness.

(N) (N)

VA 17-02



GENERAL TERMS AND CONDITIONS 2.3 ESTABLISHMENT AND FURNISHING OF SERVICE (Cont’d)

2.3.3 Applications for Business and Residence Service

A. The determination of whether customer service is furnished at Business or Residence rates is based on consideration of the directory listing used for the service and the location of the service.

B. Service is classified and charged at business rates where the directory listing

indicates business use or where it is determined that the location is used primarily as a business, professional, trade or occupational location.

C. Service is classified and charged at residence rates where the directory listing does

not indicate business use and where the telephone service is furnished at a location used primarily as a residence or place of dwelling.

D. Individuals practicing a profession or operating a business and having no office other

than their residence may choose either business service or residence service depending upon the type of directory listing requested.

E. Business or residential services are not installed on premises of a public or semi-

public character in a location where the service would be accessible for use by the patrons of the customer or by the general public.

F. Residence service may not be a part of a hunting sequence that contains business

lines.

G. No more than five (5) residential lines terminating at a household location are eligible for residence rates.

H. Changes from business service to residence service are made only in the event of

change in the subscriber's arrangements which would entitle him to a residence classification of his service, as shown in Section C or D preceding.

I. The business telephone number may be continued for the residence service only if

all the facts indicate that the service can no longer be classified as "Business Service" as indicated in "B" above. Service connection charges, which apply for these changes, are shown in Section 4 of this Local Terms of Service.

J. Changes from residence to business service may be made without change in

telephone number, if the subscriber so desires. Service connection charges, which apply for these changes, are shown in Section 4 of this Local Terms of Service.

VA 17-DT




2.3.4 Installation, Maintenance, Etc., and Access to Customers' Premises

Equipment and access line service furnished by the Company on the premises of a customer, authorized user or agent of the Company is the property of the Company except as otherwise specifically provided in its tariffs and/or local terms of service. Equipment and access line service is provided upon the condition that the equipment and access lines must be installed, relocated and maintained by the Company. The Company's employees and agents may enter the subscriber's premises at any reasonable hour to install, inspect or repair equipment and access lines or to make collections from coin boxes, or (upon termination or cancellation of the service) to remove equipment or access lines.

All ordinary expense of maintenance and repair, unless otherwise specified in the Company's tariffs and/or local terms of service, is borne by the Company.

2.3.5 Arrangements With Other Companies

When suitable arrangements can be made, lines of other telephone companies may be used in establishing wire connection to points not reached by the Company's lines. In establishing connections with the lines of other companies, the Company will not be responsible or liable for any action of the connecting company.

2.3.6 Alterations

The subscriber agrees to notify the Company promptly in writing whenever alterations or new construction on premises occupied by him necessitates changes in the Company's equipment; and the subscriber agrees to pay the Company's current charges for such changes.

2.3.7 Special Arrangements

The rates quoted in the various sections of this Local Terms of Service contemplate the use of standard equipment involving standard wiring. Where special arrangements are required, the rates will be determined by the circumstances in each case. Also, where due to the peculiar construction of a building occupied by the applicant, it is necessary to make non-standard arrangements or installation of Company telephone equipment, the Company reserves the right to require the applicant to bear the unusual expense involved.

VA 17-DT




2.3.8 Telephone Numbers

The customer has no property right to the telephone number and no right to continued service through any particular central office. The Company reserves the right to change the telephone number or central office designation of a customer, whenever it is deemed necessary to do so in the conduct of its business.

The Company is not responsible for errors or omissions in the assignment of a telephone number. The liability for damages or expenses arising out of mistakes, omissions, delays, errors, or duplication in number assignment shall be limited to an amount equal to the charges applied to change the number (Service Order and Line Connection Charges).

2.3.9 Telephone Directories

The Company reserves the right to charge for directories issued in replacement of subscribers' defaced or mutilated directories.

2.3.10 Initial Contract Periods

A. Except as provided in this Local Terms of Service, the initial contract period will be

one month (30 days).

B. The contract period for alternate call number listings and joint user service, where the listing actually appears in the directory, will extend to the end of the directory period.

C. The initial contract period for special reversed charge toll service will be three months

for each exchange selected.

D. The initial contract period for the listing of alternate call numbers or additional listings shall be for the life of the directory or termination of service for which the listing is provided.

VA 17-DT




2.3.11 Temporary Suspension of Service (Vacation Service)

A. Description

1. Upon request, a subscriber to flat rated Business, Residence, Key or Private Branch Exchange (PBX) Service, where equipment arrangements permit, may arrange for the Temporary Suspension of Service (Vacation Service) of basic local exchange service for a reduced monthly rate, unless otherwise specified elsewhere in this Local Terms of Service. In addition, Extended Local Service (ELS), Extended Area Calling, Community Connect Service, Custom Calling and Custom Calling II features and packages, and Solutions packages are services eligible for temporary suspension of service, for a reduced monthly rate.

2. Taxes, surcharges and fees are not subject to the temporary suspension of

service and will be billed at standard rates during the period that a service is temporarily suspended.

B. Regulations

1. A service may be temporarily suspended prior to the expiration date of the

Term Discount Plan service period. There is no reduction in monthly rates during such period of temporary suspension.

2. Vacation Service rates will apply, where applicable, when service is temporarily

suspended for at least one month or longer, not to exceed nine months. When the temporary suspension of service is less than one month, there is no reduction in the monthly rates for the service.

3. The maximum period of time during which Vacation Service rates will be

applied to any service during any one-year (twelve consecutive months) is nine months. When nine months has expired, the charges will revert back to the standard rates; however, full service (dial tone) will not be restored until the customer requests such by contacting the Company.

4. During the temporary suspension of service, the subscriber’s telephone

number, directory listing and line facilities will be maintained by the Company.

5. During the temporary suspension of service, neither outward nor inward service will be furnished during the period of suspension

6. The Company reserves the right to refuse the temporary suspension of service

when the subscriber’s account is delinquent.

VA 17-DT




2.3.11 Temporary Suspension of Service (Vacation Service) (Cont'd)

C. Rates and Charges

1. The rate for service during the temporary suspension of service will be fifty percent (50%) of the standard monthly rate for services specified herein. There is no reduction in monthly rates except for services listed in A.1 above for which Vacation Service is required.

2. Restoral of Services charges as specified in Section 4.7 of this Local Terms of

Service will be applied when service is reinstated.

2.3.12 Termination of Service

A. Service may be terminated prior to the expiration of the initial contract period upon notice in writing to the Company within a reasonable period in advance and upon payment of the charges shown below in addition to all charges for the period service has been rendered:

1. In the case of service for which the initial contract period is one month, the

charges due for the balance of the month, and in the case of telephone booths, the charges due for the balance of one year.

2. In the case of joint user service, where the listing has appeared in the

directory, the charges due to the end of the directory period; except that, the charges will be made to the end of the current month in the following cases:

a. Where the contract for the main service is terminated.

b. Where the joint user becomes a subscriber to some class of business

service at the same location.

c. Where the joint user moves to a new location.

3. Special Reversed Charge Toll Service - For each exchange from which service is discontinued, the service charge for the balance of the three month's period shall apply.

VA 17-DT




2.3.12 Termination of Service (Cont'd)

B. Service may be terminated after the expiration of the initial contract period, upon notification to the Company in writing within a reasonable period in advance (ten days in ordinary cases) and upon payment of all charges due prior to the service termination date, except in the case of listings of alternate call numbers, joint user service and additional listings. Such listings which have once appeared in the directory, will be automatically included in each subsequent issue of the directory unless notice is received from the listed party prior to the closing of the directory. Each directory period will be considered as a separate initial contract period, and termination may be arranged for only under conditions specified in Section 2.3.12.A.2.

1. When business service is terminated at the customer’s request after the

minimum service period or initial contract period has been met, service will be discontinued immediately, and a final bill will be issued in accordance with 2.4.3.C., Prorating of Opening and Closing Bills.

2. Residential customers may request termination of residence service at any time,

and service will be discontinued on the last day of the customer’s billing cycle after the minimum service period has been met. Final charges will be rendered in accordance with 2.4.3.C., Prorating of Opening and Closing Bills.

2.3.13 Termination of Orders Prior to Establishment of Service

See Section 2.3.2.B. of this Local Terms of Service for applicable regulations.

2.3.14 Employee Discounts

A. The same rules and regulations are applicable to employees and retirees of the Company

as are applicable to the general public. Certain telephone services will be furnished to Company employees and Company retirees at reduced rates as authorized by Company practices and procedures.

B. Discounts for service may be withdrawn or extended to current or former company

employees at the sole discretion of the company and on such terms and conditions as the company may from time to time decide.

(C)

(C)

(D)

(D)

VA2020-07



GENERAL TERMS AND CONDITIONS 2.4 PAYMENT ARRANGEMENTS AND CREDIT ALLOWANCES

2.4.1 Advance Payments

Those applicants whose financial responsibility is not a matter of general knowledge or who are not connected in a substantial way with a firm, corporation or other concern of established credit, may, in addition to the established service connection charge, be required to make an advance payment equal to at least one month's service. This advance payment will be applied to any indebtedness under the contract, including charges for both local and toll messages.

2.4.2 Deposits

A. The Company may require an applicant or a customer to make a suitable cash

deposit to be held by the Company as a guarantee of the payment of charges for service. The fact that a deposit has been made neither relieves the applicant nor the customer from complying with the Company's regulations as to advance payments and the prompt payment of bills on presentation nor constitutes a waiver or modification of the regulations of the Company providing for the discontinuance of service for nonpayment of any sums due the Company for service rendered.

B. Applicants or customers who request service in a location where the Company

believes, in its sole discretion, the equipment may be subject to loss or damage through theft, vandalism or other reasons involving a responsibility on the part of the customer will be required to make a suitable deposit to cover that potential loss or damage, such deposit not to exceed the value of the equipment furnished.

C. The amount of deposit, if applicable, will be determined in accordance with the

Company’s policies.

D. Deposits, if applicable, will be refunded or applied, in accordance with the Company’s policies.

E. The Company does not apply interest on deposit amounts that it holds or upon the

return of deposit amounts to the applicant or customer.

VA 17-DT



GENERAL TERMS AND CONDITIONS 2.4 PAYMENT ARRANGEMENTS AND CREDIT ALLOWANCES (Cont’d)

2.4.3 Payments for Service

A. In accordance with the Company's established collection and billing practices, the customer shall pay monthly in advance all fixed charges for service and shall pay on demand all charges for long distance service, message charges, including toll message charges. The customer assumes responsibility for all charges for telephone service rendered over his or her access line, both exchange and toll, including charges for toll messages received at the customer's telephone on which the charges have been reversed, i.e., sent collect, and charges transferred to the customer's access line. If objection in writing is not received by the Company within thirty days after a statement or demand of account is rendered, such statement or demand shall be deemed to be correct and binding upon the customer.

B. Customers receiving support under the VUSP will not be disconnected for non-

payment of toll charges. Such customers may not be denied the re-establishment of local service because the customer was previously disconnected for toll charges, as long as all outstanding local charges have been paid. Partial payments from such customers are to be applied to local services first and then to toll charges.

C. Prorating of Opening and Closing Bills Bills for telephone service are normally rendered on a monthly basis. Bills

rendered for establishment of services and final bills rendered for discontinuation of business services will be prorated on the basis of a thirty (30) day billing period.

Final bills rendered after customer-requested discontinuance of residential

service will not be pro-rated and service will remain available to the customer until the first day of the customer’s next billing cycle.

2.4.4 Adjustments for Certain Local Taxes and Fees

When a political subdivision of the state charges the Company a license tax or franchise fee at a flat rate, based on receipts or based on poles, wires or conduits, so much of the aggregate amount of these taxes and fees that exceeds one-half of one percent of the aggregate bills of the customers for exchange service will be billed pro rata to the exchange customers receiving service within the political subdivision. Excluded from the foregoing adjustment are all franchise fees fixed by contract between the Company and the locality before 1960. (Martinsville District, April 1, 1957).

(N)

(N)

VA2020-07


Virginia Effective: 09-01-2020 Section 2 2nd Revised Page 12

GENERAL TERMS AND CONDITIONS 2.4 PAYMENT ARRANGEMENTS AND CREDIT ALLOWANCES (Cont’d)

2.4.5 Late Payment Charge

A late payment charge of the greater of $13 or 5% of the entire unpaid balance will be applied to the current month's outstanding balance, both local and toll. The late payment charge will be applied under the following conditions:

A. Payments will not be considered overdue if the account is paid in full within twenty

(20) days from the mailing date.

B. The billing date and the mailing date will be printed on the current bill in addition to the past due or delinquent date.

C. Calculation of the late payment charge will be made at the time of each successive

billing date. This charge will be included as a separately identified item on the current bill.

D. The late payment charge will not be applied to any amount billed as taxes by local

governments. 2.5 LIABILITY OF THE COMPANY

2.5.1 Interruption of Service

In view of the possibility of errors and difficulties occurring in the transmission of messages by telephone, and the impossibility of fixing the cause thereof, the customer assumes all risks connected with the service except as follows: If service is interrupted other than by the negligence or willful act of the customer, an allowance at the minimum rate for the telephone facilities and class of service in effect at the time of the interruption shall be made for the time such interruption continues after notice and demand to the Company. Where Payphone Line Service is interrupted, a prorated allowance at the rate in effect at the time of the interruption shall be made. The daily guarantee for local messages shall be suspended for the time such interruption continues after notice and demand to the Company. The Company shall have no other liability.

(I)

VA2020-09 (CEN)



GENERAL TERMS AND CONDITIONS 2.5 LIABILITY OF THE COMPANY (Cont'd)

2.5.2 Listings - Errors or Omissions

The Company shall not be liable for damages arising from errors in or omissions of free directory and/or "Directory Assistance" listings. In the case of charge listings, the liability of the Company shall be limited to and satisfied by a refund or credit at the monthly rate for each charge listing for the period during which the error or omission continues. In accepting listings as prescribed by applicants or subscribers, the Company will not assume liability for the result of their publication in its directories, nor will the Company be a party to controversies arising between subscribers or others as a result of listings published in its directories.

2.5.3 Defacement of Premises

The Company shall not be liable for the defacement or damage to subscribers' premises resulting from the existence of the Company's equipment and associated wiring on such premises, or by the installation or removal thereof, when such defacement or damage is not the result of the negligence of the Company or its employees.

2.5.4 Use of Facilities of Other Connecting Carriers

When facilities of others are used in establishing connections to points not reached by this Company's facilities, the Company is not liable for any act or omission of others furnishing these facilities.

2.5.5 Indemnifying Agreement

The Company shall not be held liable by the subscriber or subscribers against claims for libel, slander or the infringement of copyright arising directly or indirectly from the material transmitted over the facilities or the use thereof; against claims for infringement of patents arising from combining with, or using in connection with, facilities furnished by the Company, apparatus and systems of the subscriber; and against all other claims arising out of any act or omission of the subscriber in connection with the facilities provided by the Company.

2.5.6 Period For The Presentation Of Claims

The Company shall not be liable for damages or statutory penalties in any case where a claim is not presented in writing within the period established by law in this state.

VA 17-DT



GENERAL TERMS AND CONDITIONS 2.5 LIABILITY OF THE COMPANY (Cont'd)

2.5.7 Equipment In Explosive Atmosphere

A. The Company does not guarantee nor make any warranty with respect to equipment provided by it for use in an explosive atmosphere. The subscriber shall not hold the Company responsible for any and all loss, claims, demands, suits or other action, or any liability whatsoever, whether suffered, made, instituted or asserted by the subscriber or by any other party or person, for any personal injury to or death of any person or persons, and for any loss, damage or destruction of any property whether owned by the subscriber or others, caused or claimed to have been caused directly or indirectly by the installation, operation, failure to operate, maintenance, removal, presence, condition, location or use of provided equipment.

B. The Company may require each subscriber to sign an agreement for the furnishing of

equipment as a condition preceding the furnishing of this equipment.

C. The subscriber shall furnish, install and maintain sealed conduit with explosion-proof fittings between this equipment and points outside the hazardous area where connection may be made with regular facilities of the Company. The subscriber may be required to install and maintain this equipment within the hazardous area if, in the opinion of the Company, injury to Company employees or damages to Company property might result from installation or maintenance by the Company.

2.5.8 Company Provided Protective Circuitry

Telephone Company-provided protective circuitry will be directly connected in accordance with Part 68 of the FCC Rules and Regulations. While standard jacks are required by Part 68 of the FCC Rules and Regulations, non-standard jacks may be used as a means of connection for grandfathered equipment when standard jacks are not available.

2.5.9 Liability

Customer will defend and indemnify the Company, its affiliates, agents and contractors from all third party claims, liabilities, fines, penalties, costs and expenses, including reasonable attorneys’ fees, arising from or related to customer’s, customer’s end user’s or customer’s third-party provider(s)’ acts, omissions (including the failure to purchase or implement features that enable the receipt and transmission of direct-dial “911” calls or multi-line telephone system notifications), or failures of connectivity that impede, prevent or otherwise make inoperable the ability of the customer or its end users to directly dial “911” or to receive or transmit multi-line telephone system notifications, as required by law, in the United States.

2.6 SPECIAL PROMOTIONS

See CENTURYLINK INCUMBENT LOCAL EXCHANGE CARRIER PROMOTIONAL OFFERINGS for currently available promotions.

(N)

(N)

VA2020-10

http://www.centurylink.com/tariffs/LTOS_Promotions.pdf



GENERAL TERMS AND CONDITIONS 2.7 CUSTOMER SATISFACTION GUARANTEE

2.7.1 General

A. A customer who subscribes to any of the services specified following, and is not satisfied with the service(s), shall be entitled to a full credit of any charges directly associated with the establishment of the service and the monthly charges billed for the service through the date of disconnection, if the customer notifies the Telephone Company within 30 days of installation that the customer wishes to disconnect the service(s).

B. The customer Satisfaction Guarantee applies to the following services:

Custom Calling Features Custom Calling II Features

C. The customer is responsible for notifying the Telephone Company to disconnect on

or before the expiration of the 30-day period. When the expiration of the 30-day period falls on a weekend or legal holiday, the customer must notify the Telephone Company on the first business day following the weekend or legal holiday. In such event, the customer will be entitled to a credit for any charges directly associated with the establishment of service and the monthly charges billed through the date the service(s) is disconnected.

D. The refund of any charges directly associated with the establishment of service or

monthly charges will be applied as a credit on the customer's bill.

E. The Customer Satisfaction Guarantee applies to all residence and business customers who subscribe to these services.

F. Each customer will be entitled to the credit one time per service.

G. The Customer Satisfaction Guarantee does not apply to services offered under a

separately negotiated contract.

VA 17-DT



GENERAL TERMS AND CONDITIONS 2.8 SCHOOL AND LIBRARY DISCOUNTS (E-RATE)

Pursuant to Docket No. PUC970063 and to FCC Docket No. 96-45, FCC 97-157 (Universal Service Order), schools and libraries may be eligible for reduced rates funded by the federal universal service fund.

The Universal Service Support Mechanism was established to ensure affordable telecommunications service to all Americans including low-income consumers and eligible schools and libraries. Public and private schools (generally grades Kindergarten-Twelve) and public libraries and qualifying consortia may be eligible to apply for support discounts (Support) through the Schools and Libraries Universal Service Support Mechanism (E-Rate Program) in connection with the purchase of the Company’s services and equipment (Service).

In addition, these Customers may be eligible for state or local corollaries to the E-Rate Program. The Support may be provided by the E-rate Program in the form of a discount percentage of the billed charges for eligible Service. Schools, libraries, and consortia eligible for E-rate support pursuant to 47 Code of Federal Regulations part 54, subpart F shall comply with all E-rate Program rules and regulations in order to receive the Support.

2.8.1 Application for Support

A. E-Rate Program

The Customer will abide by all E-Rate Program rules for receipt of Support. The Customer is responsible for applying to the Schools and Libraries Division (SLD) of the Universal Service Administrative Company (or other authorized E-Rate Program administrator) for Support from the E-Rate program each year the Customer is eligible for the Support. The Customer will notify the Company in writing within 30 days of its receipt of a Funding Commitment Decision Letter from the SLD along with a copy of the notice and other relevant documentation as requested by the Company.

B. Other Funding Sources

The Customer is responsible for applying for Support from state and/or local administrators (Funding Sources). The Customer will notify the Company in writing within 30 days of its receipt of a Support commitment from such Funding Sources and will include a copy of its application, Funding Source Support documentation, and other relevant documentation as requested by the Company.

VA 17-DT



GENERAL TERMS AND CONDITIONS 2.8 SCHOOL AND LIBRARY DISCOUNTS (E-RATE) (Cont’d)

2.8.2 Receipt of Support

A. E-Rate Program

The Customer will pay, in full, all invoices issued by the Company prior to the Company’s receipt of notification from the Funding Source acknowledging the Customer’s receipt of Service. Upon notification, the Company will apply discounts to the Customer’s invoices or reimburse the Customer according to the Funding Commitment Decision Letter. The Customer is responsible to apply for SLD reimbursement (instead of receiving discounted Company bills) for all eligible customer premise equipment rentals or other financed arrangements. The Company reserves the right to require the Customer to seek SLD reimbursement (instead of receiving discounted Company bills) if the Customer has not received its Funding Commitment Decision Letter from the SLD by December 31 of the funding year. All discounts or reimbursements will be retroactive to the date authorized by the SLD funding year. The Company will either apply a credit to the Customer’s account or provide the Customer with a check corresponding to the appropriate amount of Support based on Service received.

B. Other Funding Sources

The Customer will pay, in full, all invoices issued by the Company prior to the Company’s receipt of notification from the Funding Source acknowledging the Customer’s receipt of Service. Upon notification, the Company will apply discounts or reimburse the Customer for Service delivered corresponding to the Funding Source acknowledgement. These discounts or reimbursements will be retroactive to the date authorized by the Funding Source funding year. The Company may reimburse the Customer with a credit to the Customer’s account or with a check corresponding to the appropriate amount of Support based on Service received.

2.8.3 Failure to Obtain Support

A. The Customer will reimburse the Company if the FCC, SLD or Funding Sources fail

to do so or if the FCC, SLD or Funding Sources reclaim any portion of Support sent to the Company on Customer’s behalf. Customer will not be responsible for Support withdrawn due to the Company’s material failure to provide Service.

B. The Company is not responsible for the Customer’s compliance with FCC, SLD or

Funding Source rules and regulations, the Customer’s applications for Support, or any decisions or actions by the FCC, SLD or Funding Sources with respect to the Customer.

C. For Service agreements of more than one year, the Customer may not terminate the

Agreement based solely on its failure to receive Support.

VA 17-DT


Virginia Effective: 09-01-2020 Section 2 Original Page 17.1

GENERAL TERMS AND CONDITIONS 2.9 RESPONSIBILITY OF THE CUSTOMER

2.9.1 Multi-Line Telephone Systems

Pursuant to 47 CFR §9.16(b)(1) and (2), multi-line telephone systems connected to the Company’s network which were manufactured, imported, sold, leased or installed after February 16, 2020 must be configured to: ● allow an end user to directly initiate a “911” call from any station equipped with

dialing facilities, without dialing any additional digit, code, prefix, or post-fix, including any trunk-access code such as the digit 9, regardless of whether the user is required to dial such a digit, code, prefix, or post-fix for other calls, and

● provide MLTS notification to a central location at the facility where the system is

installed or to another person or organization regardless of location, if the system is able to be configured to provide the notification without an improvement to the hardware or software of the system.

MLTS notification must (1) be initiated contemporaneously with the 911 call, provided that it is technically feasible to do so; (2) not delay the call to 911; and (3) be sent to a location where someone is likely to see or hear it. Customers who connect multi-line telephone systems to the Company’s facilities must agree to defend and indemnify the Company for acts and omissions resulting in non-compliance, as described in Section 2.5.9.

(N)

(N)

VA2020-10



LOCAL EXCHANGE SERVICE 3.1 GENERAL

A. Local exchange service is the provision of local calling to telephone numbers within the subscriber’s home exchange and to exchanges within the subscriber’s designated local calling area. The local calling area includes the home exchange, Extended Local Service (ELS) exchanges, and Extended Area Calling (EAC) exchanges. EAC routes and applicable charges are specified in Section 3.9.

B. Local Exchange Service is offered in exchanges listed in Section 3.2.1.

C. The monthly local exchange rates specified are payable in advance. They entitle the subscriber in any given exchange to unlimited calling, without additional charge, within that exchange and to certain additional exchanges specified in Section 3.3 for extended area service, except in exchanges where the Optional Local Calling Plan (Section 103.2) and the Extended Area Calling Plan (Section 3.9) are available.

(C)

(C)

(D)

(D)

(T)

(T)

VA 17-08



LOCAL EXCHANGE SERVICE 3.1 GENERAL (Cont'd)

D. Customers who have not selected the Frequent Caller Plan or the Unlimited Caller Plan as described in Section 19.1 of this Local Terms of Service and who dial seven or ten digits to Community Connect Service exchanges will be billed at the Community Caller Plan per minute rates specified in Section 19.4.

E. This Local Terms of Service is subject to the regulations shown as they now exist or as they

may be revised or added to. The rates for services not specifically shown in this section are presented elsewhere in this Local Terms of Service.

F. All systems (PBX or multi-functional) that permit access to outgoing central office lines

through dial access, or systems that maintain within their operating capabilities features that permit dial access, will be billed the PBX trunk rate.

G. The key system trunk rate will be applied to all systems having access to and control of a

number of central office lines through direct button access only.

(D)

(D)

(T)

(T)

(T)

(T)

(D) (D)

VA 17-08



LOCAL EXCHANGE SERVICE 3.1 GENERAL (Cont'd)

H. All subscribers (one party residence and business service) will be permitted to connect customer premises equipment (CPE) to the telephone network. Such connection must be made through standard company provided jacks or equivalent in a manner to allow for easy and immediate disconnection from the telephone network. Upon request, customers must provide notice to the Company of the particular lines to which such connection is made. The customer may also be requested to provide the Company the FCC registration number and the ringer equivalence number of such CPE equipment.

I. The Company will be responsible for advising the customer, upon request, of the technical

variations that exist in connecting customer premises equipment (CPE) to the telephone network. The Company will also provide the specific ringer equivalence requirements to the customer if his equipment is not compatible to the network. Individual subscribers will be responsible for any necessary modifications required for their connections. The connection and use of customer-provided equipment is subject to the same guidelines and conditions as set forth in Section 15 of this Local Terms of Service.

(T)

(T)

VA 17-08


Virginia Effective: 10-01-2020 Section 3 6th Revised Page 4

LOCAL EXCHANGE SERVICE 3.2 STATE WIDE EXCHANGE RATE SCHEDULE

3.2.1 Flat Rate Service

The following rates entitle subscribers to unlimited calling to Local Calling Area exchanges and to Extended Local Service exchanges as specified in Section 3.3.

Exchange

Residence Business Payphone Lines One-Party and Ind.

Rotary Line

One-Party and Ind.

Rotary Line Key/Data

Trunk Centrex/

PBX Trunk Payphone

(Msg) Payphone

(Flat)

Altavista $26.50 $37.00 $37.00 $68.00 $36.56 $67.50 Ararat 25.00 37.00 37.00 46.22 24.98 44.72 Arvonia 26.00 37.00 37.00 51.57 27.91 50.07 Axton 26.50 37.00 37.00 62.98 31.20 57.26 Bachelors Hall 26.50 37.00 37.00 71.97 35.58 66.25 Bassett 26.00 37.00 37.00 49.98 27.13 48.48 Beaverdam 26.50 37.00 37.00 63.76 34.00 62.26 Blackstone 25.00 37.00 37.00 46.22 24.98 44.72 Boones Mill 26.50 37.00 37.00 68.00 40.12 68.38 Brodnax 21.76 37.00 37.00 42.87 23.10 41.37 Brookneal 21.76 37.00 37.00 42.87 23.10 41.37 Brownsburg 26.00 37.00 37.00 49.98 27.13 48.48 Buckingham 26.00 37.00 37.00 53.04 28.63 51.54 Buena Vista 25.00 37.00 37.00 46.22 24.98 44.72 Burkeville 26.00 37.00 37.00 54.01 29.09 52.51 Burnt Chimney 26.50 37.00 37.00 63.76 34.00 62.26 Charlottesville 26.50 37.00 37.00 65.55 32.45 59.83 Collinsville 26.00 37.00 37.00 49.98 27.13 48.48 Crewe 21.76 37.00 37.00 42.87 23.10 41.37 Crozet 26.50 37.00 37.00 65.59 32.47 59.87 Dillwyn 25.00 37.00 37.00 51.57 27.63 50.07 Farmville 26.00 37.00 37.00 52.48 28.43 50.98 Ferrum 26.00 37.00 37.00 49.98 27.13 48.48 Fieldale 26.00 37.00 37.00 49.98 27.13 48.48 Fork Union 26.50 37.00 37.00 54.15 29.52 52.65 Front Royal 25.00 37.00 37.00 46.22 24.98 44.72 Gladys 21.76 37.00 37.00 42.87 23.10 41.37 Glasgow 25.00 37.00 37.00 46.22 24.98 44.72 Gum Tree 26.50 37.00 37.00 63.76 34.00 62.26 Halifax 25.00 37.00 37.00 46.22 24.98 44.72

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3.2.1 Flat Rate Service

The following rates entitle subscribers to unlimited calling to Local Calling Area exchanges and to Extended Local Service exchanges as specified in Section 3.3.

Exchange

Residence Business Payphone Lines One-Party and Ind.

Rotary Line

One-Party and Ind.

Rotary Line Key/Data

Trunk Centrex/

PBX Trunk Payphone

(Msg) Payphone

(Flat)

Hampden-Sydney $25.00 $37.00 $37.00 $48.56 $26.11 $47.06 Kenbridge 20.79 35.00 37.00 39.97 21.42 38.47 LaCrosse 21.76 37.00 37.00 42.87 23.10 41.37 Lexington 25.00 37.00 37.00 46.22 24.98 44.72 Luray 21.76 37.00 37.00 42.87 23.10 41.37 Martinsville 26.00 37.00 37.00 50.08 27.18 48.58 Meadows of Dan 21.76 37.00 37.00 45.96 24.60 44.46 Montpelier 26.50 37.00 37.00 63.76 34.00 62.26 Natural Bridge 26.00 37.00 37.00 49.98 27.13 48.48 Palmyra 26.50 37.00 37.00 54.15 29.52 52.65 Prospect 26.00 37.00 37.00 49.98 27.13 48.48 Ridgeway 26.00 37.00 37.00 49.98 27.13 48.48 Rocky Mount 26.00 37.00 37.00 49.98 27.13 48.48 Rustburg 26.50 37.00 37.00 72.22 43.00 69.43 Schuyler 26.50 37.00 37.00 54.15 29.52 52.65 Scottsville 26.50 37.00 37.00 62.98 31.20 57.26 Shenandoah 25.00 37.00 37.00 46.22 24.98 44.72 South Boston 25.00 37.00 37.00 46.22 24.98 44.72 South Hill 21.76 37.00 37.00 42.87 23.10 41.37 Spencer 26.00 37.00 37.00 49.98 27.13 48.48 Stanardsville 26.50 37.00 37.00 68.00 43.00 71.26 Stanley 21.76 37.00 37.00 42.87 23.10 41.37 Stuart 21.76 37.00 37.00 42.87 23.10 41.37 Turbeville 26.00 37.00 37.00 49.98 27.13 48.48 Union Hall 26.00 37.00 37.00 49.98 27.13 48.48 Victoria 25.00 37.00 37.00 47.07 25.39 45.57 Virgilina 26.00 37.00 37.00 49.98 27.13 48.48 Volens 26.00 37.00 37.00 49.98 27.13 48.48 Washington 26.50 37.00 37.00 68.00 36.42 66.85 Whitmell 26.50 37.00 37.00 62.67 33.67 61.17 Woolwine 25.00 37.00 37.00 46.22 24.98 44.72

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Central Telephone Company of Virginia d/b/a CenturyLink LocalCentral Telephone Company of Virginia d/b/a CenturyLink


Effective: 08-25-2017 Section 3 1st Revised Page 6


3.2.1 Flat Rate Service (Cont’d) This page is reserved for future use.

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LOCAL EXCHANGE SERVICE 3.2 STATE WIDE EXCHANGE RATE SCHEDULE (Cont'd)

3.2.2 Local Measured Service (LMS) (1)

A. Application and Regulations

1. LMS provides for measured calling to all points within the existing non-toll calling area. Billing for LMS consists of (1) a regular monthly charge for unlimited incoming service and for access to the local network and (2) a charge for each local call completed. The local exchange access rate is billed in advance. The charges for each local call (usage) are billed in arrears.

2. Normal service connection charges for existing customers will not apply for one

customer conversion to and/or from the LMS offering within the six month period commencing with the effective date of the exchange if no activity other than this service change takes place. Changes in excess of this allowance will be billed the regular charges specified in this Local Terms of Service, as appropriate.

3. All customer lines at a given location must be arranged for LMS and equipped

for outward calling. Group billing will be provided on rotary, key trunks and PBX trunks.

4. Local usage charges will not apply to calls to the Company Business Office,

Repair Service, or for 911 emergency service as found in the local exchange telephone directory. Local calls to central office connecting facilities between the Company's central office and other common carriers for toll network connection are exempt.

5. LMS will not be provided for foreign exchange, foreign central office, answer

service lines and paging services.

6. Rates for operator-handled LMS calls are specified in Section 18.2.2.C. of this Local Terms of Service.

7. LMS will be offered only in locations where facilities are available to provide.

(1) Effective September 1, 2016, this service is grandfathered and availability is limited to lines currently

in service.

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3.2.2 Local Measured Service (LMS) (1) (Cont'd)

B. Additional Charges

LMS does not include the provision of call billing detail. When call billing detail is furnished upon request of the customer, a Service Order Charge (other than new service) will apply. The customer must request call billing detail at least 30 days in advance of the next billing for which detail is desired.

C. Monthly Local Exchange Service Rates

Key PBX Payphone Residence Business Trunk Trunk Line

Flat Month Rate (All exchanges) $16.60 $26.00 $34.00 $39.00 $15.95

D. Usage Charges

1. Usage charges which consider duration, distance, time-of-day, and day-of-

week are in addition to the basic access line charge.

2. Timing of Local Messages

a. Chargeable time for all calls begins when connection is established between the calling station and the called station. Chargeable time ends when the calling station "hangs-up", thereby releasing the network connection. If the called station "hangs-up" but the calling station does not, chargeable time ends when the network connection is released either by automatic timing equipment in the telephone network or by the telephone company operator.

b. Off-peak rates apply to all calls which are originated within the

designated discount periods specified in 3.2.2.D.3.b. The charges are determined separately for each rate period and the results are totaled.


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3.2.2 Local Measured Service (LMS) (1)

D. Usage Charges (Cont'd)

3. Rates for calls within the existing non-toll calling area.

Per Minute Rates a. Usage Peak Off-Peak

Exchange $0.0220 0.0088 0-8 Miles 0.0330 0.0121 9-13 Miles 0.0440 0.0162 14-18 Miles 0.0550 0.0220 Over 18 Miles 0.0660 0.0264

b. Discounts

For calls placed in the below listed time periods, Off-Peak rates will apply:

Period Night (10 p.m. - 8 a.m.) Weekend (10 p.m. Fri - 8 a.m. Mon)

c. Residence customers who have been certified to the Telephone

Company as hearing and/or speech impaired and communicate over telephone facilities by means other than voice will be billed at Off-Peak rates regular periods.

3.2.3 Home Exchange Service (1)

A. Application and Regulations

1. Home Exchange provides unlimited calling to the exchange in which the dial

tone line is rated and measured rate service for calls to all other exchanges within the local service area. Billing for Home Exchange consists of (1) a regular monthly charge for unlimited incoming service and for access to the local network and (2) a charge for each local call completed beyond the exchange and within the local service area. The local exchange access rate is billed in advance. The charges for each local call (usage) are billed in arrears.


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3.2.3 Home Exchange Service (1)

A. Application and Regulations (Cont'd)

2. Home Exchange Service will be offered only in those exchanges having Extended Local Service (ELS).

3. Normal service connection charges for existing customers will not apply for one

customer conversion to and/or from the Home Exchange offering within the six month period commencing with the effective date of the exchange if no activity other than this service change takes place. Changes in excess of this allowance will be billed the regular charges found in this Local Terms of Service as appropriate.

4. All customer lines at a given location must be arranged for Home Exchange

and equipped for outward calling. Group billing will be provided on rotary, key trunks and PBX trunks.

5. Local usage charges will not apply to calls to the Company Business Office,

Repair Service, or for 911 emergency service as found in the local exchange telephone directory. Local calls to central office connecting facilities between the Company's central office and other common carriers for toll network connection are exempt.

6. Home Exchange will not be provided for foreign exchange, foreign central

office, answer service lines, and paging services.

7. Rates for operator assisted calls are specified in Section 18.2.2.C.

8. Home Exchange will be offered only in locations where facilities are available to provide.

B. Additional Charges

Home Exchange does not include the provision of call billing detail. When call billing detail is furnished upon request of the customer, a Service Order Charge (other than new service) will apply. The customer must request call billing detail at least 30 days in advance of the next billing for which detail is desired.


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3.2.3 Home Exchange Service (1) (Cont’d)

C. Monthly Exchange Service Rates 1. Residence

Exchange Res.

Axton, Bachelors Hall, Charlottesville, Crozet, Rustburg and Scottsville 22.88 Altavista, Beaverdam, Boones Mill, Burnt Chimney, Gum Tree, Montpelier and Stanardsville 24.06

2. Business

Exchange Ind. Line Key Tk. PBX Tk. All Exchanges $26.00 $34.00 $39.00

Exchange Payphone Kenbridge $17.42 Brodnax, Brookneal, Crewe, Gladys, LaCrosse, Luray, Meadows of Dan, South Hill, Stanley, and Stuart 18.79

Ararat, Blackstone, Buena Vista, Dillwyn, Front Royal, Glasgow, Halifax, Hampden-Sydney, Lexington, Shenandoah, South Boston, Victoria and Woolwine

20.31

Arvonia, Bassett, Brownsburg, Buckingham, Burkeville, Collinsville, Farmville, Ferrum, Fieldale, Martinsville, Natural Bridge, Prospect, Ridgeway, Rocky Mount, Spencer, Turbeville, Union Hall, Virgilina and Volens

22.06

Fork Union, Palmyra, Schuyler, Washington and Whitmell 24.00 Axton, Bachelors Hall, Charlottesville, Crozet, Rustburg and Scottsville 26.15 Altavista, Beaverdam, Boones Mill, Burnt Chimney, Gum Tree, Montpelier and Stanardsville 28.50

(1) Effective September 1, 2016, this service is grandfathered and availability is limited to lines currently in service.

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3.2.3 Home Exchange Service (1) (Cont'd)

D. Usage Charges

1. Usage charges which consider duration, distance, time-of-day, and day-of-week are in addition to the basic access line charge.

2. Timing of Local Messages

Chargeable time for all calls begins when connection is established between the calling station and the called station. Chargeable time ends when the calling station "hangs-up", thereby releasing the network connection. If the called station "hangs-up" but the calling station does not, chargeable time ends when the network connection is released either by automatic timing equipment in the telephone network or by the telephone company operator.

- The Off-Peak rates apply to all calls which are originated within the

designated discount periods. The charges are determined separately for each rate period and the results are totaled.

3. Rates for calls within the existing non-toll calling area. a. Usage

Exchange Per Minute Rates Peak Off-Peak

Within Exchange $0.0000 $0.000 0-8 Miles 0.0330 0.0130 9-13 Miles 0.0440 0.0180 14-18 Miles 0.0550 0.0220 Over 18 Miles 0.0660 0.0260

b. Discounts

For calls placed in the below listed time periods, Off-Peak rates apply:

Period

Night 10 PM – 8 AM Weekend 10 PM – 8 AM Monday

c. Residence customers who have been certified to the Company as

hearing and/or speech impaired and communicate over telephone facilities by means other than voice will be billed at Off-Peak rates during regular periods.


in service. (M) Material previously appeared on Original Page 17.

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3.2.4 Term Discount Plan (TDP)

A. General

1. A Term Discount Plan (TDP) provides business customers, who have five (5) or more lines/trunks at the same location and billed under a single bill or who have five (5) or more lines/trunks at different locations and billed under a single bill, with discounted rates for Business One Party lines, Key Trunks and PBX Trunks. Fewer than five (5) lines/trunks billing under a single bill are not eligible for the TDP rates, regardless of whether the customer in total subscribes to five (5) or more lines/trunks. The discount also applies to the Community Connect Service Frequent Caller Plan and the Unlimited Caller Plan monthly rates. This discount does not apply to the Extended Area Calling (EAC) Adder specified in Section 3.9 of this Local Terms of Service.

2. Business One-Party lines, Key Trunks and PBX Trunks may be ordered under

a TDP for fixed periods of two (2) years and three (3) years.

3. The customer must specify the length of the initial service period at the time the service is ordered.

4. At the end of the TDP commitment period the customer may subscribe to a

new TDP at discounts on the prevailing rates as set forth in 3.2.4.C following. If the customer does not specify renewal terms in writing 90 days prior to the expiration of the TDP, the commitment period and the discount in effect at the time of expiration will automatically be extended for 12 months. The customer can terminate service at the end of the minimum commitment period with no penalty or obligation to continue the service.

5. Rate increases or decreases will automatically be applied to the monthly term

plan rates for the remaining term of the TDP. If a Company initiated rate increase causes the services under the TDP to increase by 10% or more annually, then the customer may cancel the TDP without incurring termination liability charges provided the customer notifies the Company within 30 days after the effective date of the rate increase.

6. The customer can extend TDP commitment periods at any time during the term

of the plan, up to a maximum of three years. The number of remaining months in the original term plan will apply toward the new term plan selected.

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B. Termination Liability Charges

If a business customer under a Term Discount Plan (TDP) disconnects any portion of the Business One Party lines, Key Trunks and PBX Trunks TDP service prior to the expiration of the TDP, then a Termination Liability Charge will apply to those services that are disconnected. The Termination Liability Charge will be a one-time charge equal to the sum of 50% of the payments for the remainder of the TDP. Should a customer drop below the line/trunk minimum requirement, the customer will no longer qualify for the TDP, and the remaining lines/trunks will default to the standard month-to-month rates effective with the disconnect date.

C. Discounts

Two Years Three Years

1. Business One-Party Line 10% 15% 2. Business Key Trunk 10% 15% 3. Business PBX Trunk 10% 15%

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LOCAL EXCHANGE SERVICE 3.3 LOCAL CALLING AREAS

The rates specified in Section 3.2 entitle subscribers to local messages to all telephones bearing the central office designations of EAS (Extended Area Service) and ELS (Extended Local Service) exchanges as shown below.

EXCHANGE EAS EXCHANGES ELS EXCHANGES

Altavista Hurt (Peoples Mutual Telephone Company) Lynchburg (Verizon-Virginia)

Ararat Stuart, Meadows of Dan, Woolwine N/A

Arvonia Buckingham, Dillwyn Cumberland (Verizon-Virginia) and Farmville

Axton Collinsville, Martinsville, Ridgeway, Spencer, Bassett, Fieldale, Bachelors Hall, Danville (Verizon-Virginia)

N/A

Bachelors Hall Whitmell, Danville (Verizon-Virginia), Martinsville

Axton and Chatham (Verizon–Virginia)

Bassett Axton, Collinsville, Martinsville, Ridgeway, Spencer, Fieldale N/A

Beaverdam Gum Tree, Montpelier N/A

Blackstone Burkeville, Crewe, Victoria N/A

Boones Mill Burnt Chimney, Rocky Mount, Ferrum, Union Hall, Roanoke (Verizon-Virginia)

Brodnax LaCrosse, South Hill, Beechwood, Blackridge (Buggs Island Telephone Cooperative)

N/A

Brookneal Gladys, Volens N/A

Brownsburg Buena Vista, Glasgow, Lexington, Natural Bridge N/A

Buckingham Arvonia, Dillwyn Cumberland (Verizon-Virginia), Farmville and Prospect

Buena Vista Brownsburg, Glasgow, Lexington, Natural Bridge N/A

Burkeville Blackstone, Crewe, Prospect, Victoria Farmville

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LOCAL EXCHANGE SERVICE 3.3 LOCAL CALLING AREAS (Cont'd)


Burnt Chimney Boones Mill, Ferrum, Roanoke (Verizon-Virginia), Rocky Mount, Stone Mountain (Verizon-Virginia), Union Hall

N/A

Charlottesville Crozet, Scottsville

Gordonsville (Verizon-Virginia), Greenwood (Verizon-Virginia),Lovington, Stanardsville

Collinsville Axton, Bassett, Fieldale, Martinsville, Ridgeway, Spencer N/A

Crewe Blackstone, Burkeville, Prospect N/A

Crozet Charlottesville Greenwood (Verizon-Virginia)

Dillwyn Arvonia, Buckingham, Prospect Cumberland (Verizon-Virginia), Farmville

Farmville Hampden Sydney, Prospect, Arvonia, Buckingham, Dillwyn, Burkeville

Cumberland (Verizon-Virginia), Keysville (Verizon South), Cartersville (Verizon-Virginia)

Ferrum Boones Mill, Burnt Chimney, Rocky Mount, Union Hall N/A

Fieldale Axton, Bassett, Collinsville, Martinsville, Ridgeway, Spencer N/A

Fork Union Palmyra N/A

Front Royal Washington N/A

Gladys Brookneal, Rustburg, Volens N/A

Glasgow Brownsburg, Buena Vista, Lexington, Natural Bridge N/A

Gum Tree Beaverdam, Montpelier N/A

Halifax South Boston, Turbeville, Virgilina, Volens N/A

Hampden Sydney Farmville, Prospect Keysville (Verizon South)

Kenbridge Victoria N/A

LaCrosse Brodnax, South Hill, Beechwood, Blackridge (Buggs Island Telephone (Cooperative)

N/A

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Lexington Brownsburg, Buena Vista, Glasgow, Natural Bridge N/A

Luray Stanley, Shenandoah, Shenandoah Park (Verizon-Virginia) N/A

Martinsville Axton, Bassett, Collinsville, Fieldale, Ridgeway, Spencer Bachelors Hall

Meadows of Dan Ararat, Stuart, Woolwine Ballard (Citizens Telephone Cooperative)

Montpelier Beaverdam, Gum Tree N/A

Natural Bridge Brownsburg, Buena Vista, Glasgow, Lexington N/A

Palmyra Fork Union N/A

Prospect

Farmville, Hampden Sydney, Buckingham, Burkeville, Crewe, Dillwyn, Cumberland (Verizon-Virginia), Keysville (Verizon South)

N/A

Ridgeway Axton, Bassett, Collinsville, Fieldale, Martinsville, Spencer N/A

Rocky Mount Boones Mill, Burnt Chimney, Ferrum, Union Hall N/A

Rustburg Gladys Concord, Lynchburg (Verizon Virginia)

Schuyler N/A N/A

Scottsville Charlottesville N/A

Shenandoah Luray, Stanley, Elkton (Verizon South) N/A

South Boston Halifax, Turbeville, Virgilina, Volens N/A

South Hill Brodnax, LaCrosse, Beechwood, Blackridge (Buggs Island Telephone Cooperative)

N/A

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Spencer Axton, Bassett, Collinsville, Fieldale, Martinsville, Ridgeway N/A

Stanardsville N/A Charlottesville

Stanley Luray, Shenandoah, Shenandoah Park (Verizon-Virginia) N/A

Stuart Ararat, Meadows of Dan, Woolwine N/A

Turbeville Halifax, South Boston, Virgilina, Volens N/A

Union Hall Boones Mill, Burnt Chimney, Ferrum, Rocky Mount N/A

Victoria Kenbridge Blackstone, Burkeville

Virgilina Halifax, South Boston, Turbeville, Volens N/A

Volens Brookneal, Gladys, Halifax, South Boston, Turbeville, Virgilina N/A

Washington Sperryville Culpeper (Verizon-Virginia), Front Royal

Whitmell Bachelors Hall, Danville (Verizon-Virginia) Chatham (Verizon-Virginia)

Woolwine Ararat, Stuart, Meadows of Dan N/A

3.4 RESERVED FOR FUTURE USE

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LOCAL EXCHANGE SERVICE 3.5 RESERVED

Material formerly appearing in this Section 3.5 now appears in Section 18.2.2.

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LOCAL EXCHANGE SERVICE 3.6 SHARED TENANT SERVICE

3.6.1 Definitions

Following is a list of definitions of terms used throughout this section.

CUSTOMER OF RECORD – Person, corporation or authorized representative responsible for the following:

- administration, use and occupancy of the Shared Tenant Service Area by virtue of

ownership, lease, management agreement or the like; - placing applications for service; - requesting additions, rearrangements, maintenance, or discontinuance of Telephone

Company-provided service; - payment in full of charges incurred for the use of Telephone Company-provided service

including, but not limited to, local and long distance message charges, local and long distance directory assistance charges, etc.;

- providing the legal description of Shared Tenant Service Areas to the Telephone Company, where applicable.

INDIVIDUAL CUSTOMER – For purposes of this section, individual customer refers to a customer of telephone service, located within a Shared Tenant Service Area, who is directly served by the Telephone Company at the individual customer's request.

SHARED TENANT SERVICE – Shared Tenant Service is defined as the provision of Telephone Company exchange telecommunications service by a reseller or sharing entity to one or more individuals or users, located within a Shared Tenant Service Area, through a common switching and billing arrangement.

PRIVATE RESALE – Private resale is the subscription to telecommunications services and facilities by one entity and the limited reoffering, for profit, of those communications services and facilities not to the public but to a limited group possessing common features or attributes such as an association or membership corporation providing service to its members, or an organization set up to serve a well-defined industry group, or to closely located or affiliated buildings.

SHARED TENANT SERVICE AREA – The area within which a Reseller provides local exchange telecommunications service.

SHARED TENANT SERVICE AREA DEMARCATION POINT – The point on the customer's or Reseller's premises at which provision is made for connection of Reseller Facilities to facilities provided by the Telephone Company. The Telephone Company will determine the location of the Demarcation Point on a case by case basis.

RESELLER – A broker of Telephone Company service capacity, providing resold services in a profit arrangement within a Shared Tenant Service Area.

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3.6.1 Definitions (Cont'd)

RESELLER FACILITIES – For the purposes of this section, Reseller Facilities are defined as the common switching apparatus, inside wire and riser cables located within the customer's premises, commencing at the point of demarcation.

SHARED USER – A customer who subscribes to telephone service, shares it with others and then collects from the users an amount equal to each user's pro rata usage under a nonprofit arrangement.

3.6.2 General

A. Resale is permitted within the confines of specifically identified contiguous property

areas, the Shared Tenant Service Area, under the control of the Customer of Record, (even if the contiguous area is intersected by public throughfares or rights-of-way) and are either (a) under common ownership, which is either the same owners, common general partners, or common principal equity investors or (b) with a common development which is either an office or commercial complex, a shopping center, an apartment or condominium or cooperative complex, an airport, a hotel or motel, a college or university or a complex consisting of mixed uses of the type heretofore described, but not to include residential subdivisions consisting of single-family detached dwellings. Such private resale shall hereinafter be referred to as "Shared Tenant Service". In those instances where the Shared Tenant Service Area crosses public rights-of-way and/or public thoroughfares, the facilities crossing such rights-of-way must be provided by the Telephone Company. The Shared Tenant Service Area must be wholly within the confines of existing wire center and/or exchange boundaries. When a Shared Tenant Service Area is a building, all of that building must be designated as a Shared Tenant Service Area.

B. To the extent that a Shared Tenant Service system does not meet the regulations

listed above in 3.6.2 (A), the person or persons desiring to provide the Shared Tenant Service system shall have the right to petition the State Corporation Commission to obtain a waiver of these regulations. Notice of this petition shall be given to the Telephone Company and to any other persons designated by the Commission. The Commission may grant any such petition upon finding that the public interest is thereby served.

C. These regulations shall apply only to those Shared Tenant Service systems sharing

more than 16 access lines or more than 32 stations.

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3.6.2 General (Cont'd)

D. The Telephone Company when providing service to Resellers may charge for the resale of local business service based upon the number of originating calls. Nothing in these regulations shall be construed to authorize or to preclude treatment by the Telephone Company of Resellers as a separate class of customers for the purpose of establishing rates and regulations of service. In exchanges for which the number of originating calls cannot be measued, the Telephone Company shall provide service to Resellers for resale of local business service at the flat rates applicable to other business PBX customers.

E. Shared Tenant Service shall not be offered to the general public other than the

offering of Payphone Line Service.

F. Resellers are business customers. On behalf of their residential and business end users, such Resellers may subscribe to residential and business directory listings, respectively, at the rates established for such additional listings as shown in Section 6.4.1.

3.6.3 Conditions for Resale - Customer Obligations

A. Facilities within the Shared Tenant Service Area for use by the Reseller may be

provided by the Customer of Record or individual customer. Such facilities that are connected to the Company's facilities must be installed in accordance with technical standards furnished by the Telephone Company.

B. All repairs and rearrangements behind and including the Reseller's common

switching apparatus will be the responsibility of the Customer of Record, and are not regulated by the State Corporation Commission. However, the Reseller and individual customers may arrange for the Telephone Company to maintain their facilities, at the appropriate charge.

C. Applications for Shared Tenant Service as well as requests for additions,

rearrangements, or disconnections of service will be accepted only from the Customer of Record or from the Customer of Record's legally authorized and designated agent where that agent has been confirmed in writing.

D. All rates and charges in connection with Shared Tenant Service, including charges

for Directory Assistance Service, will be billed to, and are the responsibility of, the Customer of Record.

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3.6.3 Conditions for Resale - Customer Obligations (Cont'd)

E. Resellers may provide their services only to customers located within their Shared Tenant Service Area. Customers desiring to resell exchange services provided by the Telephone Company must notify the Company in writing of their intent to resell, and provide a map or other sufficient documentation delineating the Shared Tenant Service Area within which it will resell service. In addition to the Shared Tenant Service Area layout map, the Customer of Record also must submit notice of intended development regarding new construction.

F. The Customer of Record shall be the single point of contact for all Shared Tenant

Service client services provided in connection with Shared Tenant Service.

G. Customers who resell or share local exchange service must subscribe to Message Rate Service, where available, pursuant to the rates filed in this Local Terms of Service.

H. It shall be the Reseller's obligation to provide distribution and inside wiring facilities

for those customers within their resale area that request service directly from the Telephone Company.

The Telephone Company will pass on to the customer any charges levied by the Reseller for the use of those facilities. Facilities will be leased or purchased from the Reseller or Sharer on the basis of "Cost". The Reseller or Sharer must provide the Telephone Company with a cost statement illustrating applicable cost elements including, but not limited to, labor, material, and other related items. It shall also be the Reseller's or Sharer's responsibility to furnish the Telephone Company a lease agreement or bill of sale, as appropriate, covering each location and facility obtained. Such leases will be restricted to the period of time facilities are used to provide the end user service from the Telephone Company. Bills of sale shall carry Reseller or Sharer buy back provisions in the event the facility is no longer required by the Telephone Company. Such leases and bills of sale shall contain provisions stating that the Telephone Company and the Reseller or Sharer shall not be liable, one to the other, for damages (including, without limitations, service outages, service interruptions or transmission quality) caused by the Telephone Company or the Reseller or Sharer, as the case may be. The Reseller or Sharer shall indemnify and hold harmless the Telephone Company from such damages sought by end users of the Reseller or Sharer.

I. Resellers need not partition switches to allocate trunks among tenants or

subscribers.

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LOCAL EXCHANGE SERVICE 3.6 SHARED TENANT SERVICE (Cont'd)

3.6.4 Conditions of Resale - Company Obligations

A. The Telephone Company reserves both the right and obligation to directly service individual customers inside the Shared Tenant Service Area upon request.

B. Any end user within a Shared Tenant Service building or facility has the right to

subscribe to service directly from the Telephone Company.

C. The Telephone Company will not be responsible for transmission quality beyond the point of interconnection with Reseller or customer provided facilities.

D. Whenever customer notification is required, the Telephone Company will not be

responsible to give notice to any party other than the Customer of Record or its designated agent, and individual customers of the Telephone Company within the Shared Tenant Service Area.

E. Whenever Telephone Company customer notification is required the Customer of

Record should notify those Shared Tenant Service customers located within his/her Shared Tenant Service Area.

F. In the event an individual customer within a Shared Tenant Service Area (such as a

multi-story building) requests Telephone Company service, the Telephone Company will provide the service. The Telephone Company is only obligated to furnish facilities up to the point of demarcation. Individuals desiring Telephone Company service are responsible for those facilities from their premises to the demarcation point necessary to connect to the facilities of the Telephone Company.

G. In an instance where the individual customer requesting Telephone Company service

is located in an industrial park Shared Tenant Service Area, and that industrial park has public rights-of-way, the Telephone Company can either connect service via public rights-of-way, at the rates specified in the construction section, if additional construction is required, through the point of interconnection, or the individual customer may elect to secure a line extension facility that meets the Telephone Company's point of demarcation.

H. The Company will provide Message Rate Service only in those exchanges where

facilities and technology permits.

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LOCAL EXCHANGE SERVICE 3.6 SHARED TENANT SERVICE (Cont'd)

3.6.5 Rate and Charges

A. In exchanges where Message Rate Service is available the appropriate business one-party rate will apply for each connection of a Shared Tenant Service access line to the serving central office. This connection represents the non-traffic sensitive portion of the Shared Tenant Service offering. In addition to the business one-party rate the following charge per message will apply for each local message switched by the serving central office to the local network.

Per Message Switched ............................ $0.10 (Originating Only)

B. In exchanges where Message Rate Service is not available, the appropriate business

PBX trunk rate will apply.

C. The Subscriber Line Charge applicable to normal business service will apply for each Shared Tenant Service access line.

D. Service charges are provided on the same basis as multi-line business service

covered in Section 4 of this Local Terms of Service.

E. Other regulations and rates contained in this Local Terms of Service will apply.

VA 17-DT



LOCAL EXCHANGE SERVICE

3.7 LIFELINE ASSISTANCE PROGRAMS

3.7.1 Federal Lifeline Program

See CENTURYLINK® LOCAL TERMS OF SERVICE: LIFELINE ASSISTANCE PROGRAMS, Section A, for the purpose of administering the Federal Lifeline Program.

3.7.2 Virginia Universal Service Plan (VUSP)

A. Description

The Virginia Universal Service Plan (VUSP) is an offering designed to assist qualified customers in obtaining and retaining Local Exchange Service. A state credit issued by Central Telephone Company of Virginia (the Company) applies for a single telephone line at the applicant’s principal place of residence. The state credit is not available for broadband services.

B. Eligibility Requirements

Customers who qualify for the Federal Lifeline Program are eligible to receive the company-issued credit on their voice service.

C. Terms and Conditions

1. Customers are not eligible for a company-issued credit if they receive a credit

for service provided by another Eligible Telecommunications Carrier. The program is limited to one credit per household.

2. If, after applying the company-issued credit, the net rate is less than zero, the

credit amount will be reduced by the amount required to achieve a net rate of zero.

D. Monthly Credit

Credit Amount Company-issued state credit, per month $3.50

3.7.3 Link-Up Program

Link-Up assistance for non-Tribal Lifeline customers was eliminated as of April 1, 2012, pursuant to the FCC’s Lifeline and Link Up Reform and Modernization, Report and Order and Further Notice of Proposed Rulemaking, WC Docket No. 11-42, FCC 12-11 (rel. Feb. 6, 2012).

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LOCAL EXCHANGE SERVICE

3.7 LIFELINE ASSISTANCE PROGRAMS THIS PAGE IS RESERVED FOR FUTURE USE. SEE PAGE 32.

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LOCAL EXCHANGE SERVICE 3.7 LIFELINE ASSISTANCE PROGRAMS THIS PAGE IS RESERVED FOR FUTURE USE. SEE PAGE 32.

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LOCAL EXCHANGE SERVICE 3.7 LIFELINE ASSISTANCE PROGRAMS THIS PAGE IS RESERVED FOR FUTURE USE.

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LOCAL EXCHANGE SERVICE 3.8 CENTURYLINK LINE VOLUME PLAN (CLVP)

3.8.1 General

A. CenturyLink Line Volume Plan (CLVP) is available to business customers subscribing to 10 or more basic business lines, key lines or key trunks. A customer may have a maximum of 3,000 participating lines across all service territories served by CenturyLink incumbent local exchange carriers (each, a CenturyLink ILEC). Lines served by a CenturyLink competitive local exchange carrier (CLEC) are not contributory to or eligible for CLVP.

B. CLVP is offered as a tiered plan with each tier having a Minimum Line Requirement.

Lines and/or key trunks provided by a CenturyLink ILEC which are already discounted under an existing term discount plan, line volume plan or any contractual arrangement which contains a volume and/or minimum term commitment, may contribute to the aggregate line count used for determining the applicable tier and rates for services under this CLVP, but are not eligible for additional discounts under this CLVP.

C. The terms, conditions, and application of rates for services in Qwest Corporation

locations may differ from those contained herein, and are as described in the applicable tariffs, catalogs, and/or other local terms of service documents for those service locations.

3.8.2 Regulations

A. Qualifying CLVP services in locations other than those served by Qwest Corporation

are defined as follows:

• Flat rate business individual lines – local exchange service terminating into a single line instrument.

Flat rate key lines or key trunks – local exchange service terminating into any system classified as a key system pursuant to FCC Part 68 Rules and any hybrid system designed to function like a key system, e.g. an outbound line is manually selected, usually by pushing a button on the handset, rather than being selected automatically (usually by dialing 9).

VA 17-DT



LOCAL EXCHANGE SERVICE 3.8 CENTURYLINK LINE VOLUME PLAN (CLVP)

3.8.2 Regulations (Cont’d)

B. CLVP Feature Package, consisting of Customer’s choice of any of the following features (where offered), is available in conjunction with any qualifying service:

Caller ID with Name (includes Anonymous Call Rejection, where available) Call Forwarding Call Forward Busy - Fixed Call Forward No Answer - Fixed Call Forward Remote Activation (Not currently available) Enhanced Call Waiting Three-Way Calling Three-Way Calling with Transfer Return Call Distinctive Ring a.k.a. SignalRing Message Waiting Indicator Voicemail [1]

C. The terms and conditions for qualifying services and optional features apply as specified in applicable CenturyLink tariffs, guidebooks, schedules, and/or other local terms of service documents, unless stated otherwise herein.

D. CLVP rates are based on line volume and a term commitment period of two, three,

four or five years. Customers may not have more than one CLVP tier and term commitment period in effect across all CenturyLink service locations except as described in E. following. Rates for qualifying services at new service locations will be charged based on the already established tier and commitment period. Any lines added after execution of the initial CLVP are contributory towards the Minimum Line Commitment but will not prompt a change in the assigned tier for the previously established lines.

E. Customers with a previously existing CLVP offered by Qwest Corporation may select

a separate (second) CLVP for services in an eligible location other than Qwest Corporation. Lines in all CenturyLink ILEC service locations, including locations served by Qwest Corporation, may, at Customer’s request, be contributory towards determining the tier for the second CLVP. Services in a Qwest Corporation service location are not eligible for the rates associated with the tier assigned for the second CLVP and will continue to be charged at the tier rates under the original CLVP offered by Qwest Corporation for the remainder of its term commitment period.

Alternatively, customers may discontinue a previously existing CLVP and establish a new CLVP as described in J. following, in which instance a new tier will be established and will apply for all service locations.

[1] This service is not regulated under this Local Terms of Service.

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LOCAL EXCHANGE SERVICE 3.8 CENTURYLINK LINE VOLUME PLAN (CLVP) (Cont’d)


F. All qualifying services must be associated with the same customer. The Company may, at its discretion, provide this plan to Affiliates or Franchisees of Customer. An Affiliate or Franchisee is an entity whose operation of business is substantially associated with Customer’s name, mark, or commercial symbol. When, at the Company’s discretion, this plan is provided to Affiliates or Franchisees of Customer, Customer must designate the specific account to which Early Termination Charges and Shortfall Penalties will be applied.

G. Services subject to rates under this CLVP are not eligible for discounted rates under

any other local voice discount plan. Only the qualifying services listed in A. preceding are both contributory to and eligible for the CLVP rates herein. However, a line or key trunk in any packaged service may contribute towards the minimum line requirement. PBX trunks are neither eligible for nor contributory to CLVP for purposes of determining the appropriate rate tier and minimum line requirement.

H. Customers may select a CLVP tier lower than their actual quantity of contributory

services.

I. Customers subscribed to a Term Discount Plan (TDP) described in a Tariff or Local Terms of Service may migrate lines and/or key trunks to CLVP without incurring early termination liability charges. All other lines and/or key trunks receiving promotional or competitive response discounts or recurring charge waivers under other term commitment programs are not eligible for CLVP rates until the terms of those offers have been satisfied for those lines.

J. Additional business lines may be added at any time during Customer’s term

commitment period, but will not affect the tier and monthly discount levels established upon execution of the CLVP agreement unless Customer commits to a new agreement for a greater number of lines than the existing agreement. Rates applicable under the new agreement will not apply retroactively nor will the months accrued under the initial agreement apply towards the new commitment period.

K. Customer may move all or some of the lines under this CLVP to any eligible

CenturyLink service location without incurring termination charges, as long as Customer maintains the overall minimum line requirement. The CLVP rates for relocated lines are as specified in the appropriate CenturyLink tariffs, guidebooks, schedules, and/or local terms of service documents for the new service location.

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3.8.3 Early Termination Liability

A. If CenturyLink terminates the Service(s) for cause, or if Customer terminates the Services(s) in whole without cause before expiration of the initial commitment period, the customer will pay termination charges of $15.00 per line of the customer’s Minimum Line Requirement multiplied by the remaining number of months left on the Term. For example: a customer terminating all service with 3 months remaining on the Term and a Minimum Line Requirement of 50 lines will pay $15.00 x 50 x 3 = $2,250.00.

B. If during an annual review of Customer’s account, the account falls below the

Minimum Line Requirement for the discount tier, the customer will pay a shortfall penalty of $60.00 for each line below the Minimum Line Requirement. If the customer is charged a shortfall charge, the Company may subsequently conduct quarterly audits and apply shortfall charges until the customer meets the Minimum Line Requirement.

C. The optional CLVP Feature Package does not contribute to the discount tier and is

not subject to termination charges or shortfall penalty.

D. Early Termination Liability charges will be waived for CLVP customers who commit to a new term agreement that includes the same or greater number of equivalent lines or similar services (e.g. channels within a 1.544 Mbps service) for the same or greater term than their existing agreement. Months accrued under the CLVP term commitment period will not apply towards the new commitment period.

3.8.4 Application of Rates

A. Touch Tone Calling Service charges, Unlimited Expanded Local Calling (Community

Connect and Extended Area Calling) charges and Extended Local Service, where applicable, normally billed in addition to the local exchange service rate are included in the rates specified herein. Charges for lines and key trunks in a hunting arrangement (a.k.a. rotary line service or rotary access service) that would otherwise apply as an incremental charge are also included in the rates specified herein.

B. Customers will not incur service connection charges or other nonrecurring charges

when switching existing basic business line service to CLVP.

C. Nonrecurring charges and/or service connection charges will apply as specified in applicable CenturyLink tariffs, guidebooks, schedules, and/or local terms of service documents. Nonrecurring charges may be waived if customer moves future services from another telecommunications service provider to lines under the CLVP. However, such subsequently moved lines will not affect the tier and monthly discount level established upon execution of this agreement.

VA 17-DT





D. Qualifying services may be aggregated across the entire CenturyLink Incumbent LEC service territory to determine the applicable Tier (based on total number of lines). The monthly rate(s) in effect for each service location upon execution of a CLVP agreement will apply for the duration of the term commitment period, and are not subject to Company initiated rate increases.

E. At the end of the initial CLVP term commitment period, the CLVP term will

automatically renew for up to two consecutive renewal periods unless either party provides thirty days written notice of its intention not to renew or Customer executes a new CLVP agreement. Each renewal period will be equal to the initial term commitment period for existing lines in place. During the renewal periods, Customer must retain the minimum number of lines required for the Tier assigned under the original agreement. Lines added during an auto-renewal period are eligible for the rates extended under the CLVP. If, at the end of the second auto-renewal period, Customer has not executed a new agreement, the rates for business individual lines and/or key lines/trunks, including lines/trunks in a hunting arrangement (a.k.a. rotary line service or rotary access service), and ala carte rates for optional features selected with CLVP Feature Package, if applicable, will revert to the non-contractual monthly rates in effect for those services as specified in CenturyLink’s tariffs, guidebooks, schedules, and/or other local terms of service documents.

F. If, at any time during an auto-renewal period(s), Customer’s total number of

qualifying services fall below the minimum number of lines required to receive the CLVP discounted rates, the lines/trunks will no longer qualify for CLVP rates and will be charged at the prevailing non-contractual monthly rates for business individual lines and/or key lines/trunks, including lines/trunks in a hunting arrangement (a.k.a. rotary line service or rotary access service), as specified in CenturyLink tariffs, guidebooks, schedules, and/or other local terms of service documents. Lines/trunks reverted to non-contractual monthly rates will no longer qualify for the CLVP Feature Package rate, and features associated with those lines will be charged at the prevailing non-contractual monthly ala carte feature rates. Early termination liability charges will not apply for any lines disconnected or reverted to monthly rates after expiration of the initial term commitment period.

G. The CLVP Feature Package rate applies in addition to the Flat Rate Business

Service rate. When applicable, the Flat Rate Business Service and CLVP Feature Package will appear as a single line item on the customer’s bill.

VA 17-DT




3.8.5 Rates

A. Flat Rate Business Service, per Individual Line, Key Line, and/or Key Trunk, per month (1)

Number of Lines (Tier)/Minimum

Line Requirement

Two Year Term

Three - Five Year Terms

10 - 49 $26.99 $24.99 50 - 499 25.99 23.99 500 - 999 24.99 22.99 1000 - 3000 23.99 21.99

B. Optional Services

CLVP Feature Package, per line/ trunk, per month

Number of Lines (Tier)/Minimum

Line Requirement

Two Year Term

Three - Five Year Terms

10 - 49 $4.00 $3.00 50 - 499 4.00 3.00 500 - 999 4.00 3.00 1000 - 3000 4.00 3.00

(1) Touch Tone Calling Service, Trunk Hunting, Dial Tone Access, Unlimited Expanded Local Calling

(Community Connect and Extended Area Calling) and Extended Local Service, where applicable, are included in these rates.

VA 17-DT



LOCAL EXCHANGE SERVICE 3.9 EXTENDED AREA CALLING

3.9.1 General

A. Extended Area Calling provides for calling on a measured rate usage basis or flat rate basis to specified exchanges located outside of a customer's Local Exchange.

B. Extended Area Calling services are offered in the exchanges specified in Section

3.9.2 and 3.9.3.

C. The monthly flat rate, as found in Section 3.2.1 of this Local Terms of Service, provides unlimited calling to EAS and ELS exchanges. As an option provided to the customer, calling to the extended calling area is provided at the measured rate specified in Section 3.9.2.A below or at the EAC Adder rate specified in Section 3.9.3.

D. Local Exchange Service Operator Assistance and Directory Assistance charges as

shown in Section 18 and Section 23, respectively, are applicable under Extended Area Calling.

3.9.2 Measured Rate Service

A. Rates applicable to extended area calls are the usage pricing rates shown below:

EAC Usage Rates

Per Message, Per Minute or Fraction Thereof Airline Miles Day Evening Night/Weekend

Over Up to and including

First Minute

Each Add’l Minute

First Minute

Each Add’l Minute

First Minute

Each Add’l Minute

0 - 8 $.0560 $.0290 $.0344 $.0170 $.0226 $.0120 8 - 13 .0750 .0380 .0450 .0228 .0300 .0152 13 - 18 .0930 .0470 .0556 .0276 .0374 .0194 18 - 23 .1130 .0560 .0678 .0344 .0452 .0226 23 - 28 .1310 .0660 .0794 .0392 .0516 .0258 28 - 38 .1480 .0720 .0894 .0428 .0586 .0292

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3.9.2 Measured Rate Service (Cont’d)

B. For hotel/motel and hospital PBX Trunks, COCOT access lines, Payphone Line Service access lines, and Interexchange Carrier Coinless access lines, all the access lines in the home exchange and the extended calling area are multiplied by their appropriate distance factors and then totaled as indicated in Section 3.1.E.2. No EAC usage rates will apply in addition to the basic access line service rates.

C. Messages are billed on a per minute basis, with the time of connection determining

the initial and additional minute rate. When a message originates in one rate period and ends in another, the additional minute rate in effect in each rate period applies to the portion of the message occurring within that rate period. In the event that a minute of use is split between two rate periods, the additional minute rate in effect at the start of that minute applies. Day, Evening and Night/Weekend time frames apply as specified below.

Time Applicable

To But Not Rates From Including Days Applicable

Day 8 AM 5 PM Monday through Friday Evening 5 PM 11 PM Sunday through Friday Night 11 PM 8 AM Every Day Weekend 8 AM 11 PM Saturday Weekend 8 AM 5 PM Sunday

D. Local usage charges may be billed to the local number called, or billed to a number

other than the calling number or called to number, except that usage charges will not be billed to public or semi-public telephone services.

The charge for transferring local usage charges is found in Section 3.5 and is in addition to any charges for local usage as specified in this Local Terms of Service.

VA 17-DT




3.9.2 Measured Rate Service (Cont’d)

E. Extended Area Calling is provided in the exchanges listed below. Rates specified in Section 3.9.2.A. will apply to extended area calls.

MILEAGE BAND EAC ROUTE

Over Up To And Including

0 - 8 Gum Tree - Ashland

8 - 13 Schuyler - Scottsville South Boston - Clover Halifax - Clover Montpelier - Ashland Palmyra - Scottsville Fork Union - Scottsville

13 - 18 Beaverdam - Ashland Palmyra - Charlottesville

18 - 23 Gum Tree - Richmond Schuyler - Charlottesville Fork Union - Charlottesville

23 - 28 Montpelier - Richmond

28 - 38 Beaverdam - Richmond

VA 17-DT



LOCAL EXCHANGE SERVICE 3.9 EXTENDED AREA CALLING (Cont’d)

3.9.3 FLAT RATE SERVICE

A. The flat rate EAC Adder is in addition to local exchange service rates as found in Section 3.2 of this Local Terms of Service. The following routes and S & E codes are applicable to each EAC Route shown in B. below.

EAC Adder EAC Adder

Residence Business/Key PBX Trunk

$15.00 $30.00 $50.00

B. Extended Area Calling is provided on a flat rate basis to the exchanges listed below.

EAC Routes

Exchange EAC Point(s)

Beaverdam Ashland, Richmond

Charlottesville Fork Union, Palmyra, Schuyler,

Fork Union Charlottesville, Scottsville

Gum Tree Ashland, Richmond

Halifax Clover

Montpelier Ashland, Richmond

Palmyra Charlottesville, Scottsville

Schuyler Charlottesville, Scottsville

Scottsville Fork Union, Palmyra, Schuyler

South Boston Clover

VA 17-DT



SERVICES CHARGES 4.1 GENERAL

A. Service Charges are the charges applicable for the following:

1. New Connections - Establishment of basic telephone service or access line additions. No distinction is made between a new installation and "To and From" installations.

2. Inside Moves - Transfer of telephone service from one location to another within the

same building occupied by the same customer, where there is no interruption of the service other than is necessary to the work involved.

3. Changes - Changes, additions or deletions of telephone service which do not involve

changes in location of the premises.

B. Service Charges are in addition to other scheduled rates and charges normally applying under the Company's local terms of service and/or tariffs. They apply in addition to and not in lieu of Mileage Charges, Initial Nonrecurring Charges (I.N.C.), or Construction Charges.

C. The charges specified herein do not include work performed, at the request of the customer,

by Company employees when overtime wages apply; nor do they include customer interruptions once work has begun. If the Company incurs costs that would not have otherwise been incurred, the customer may be required to pay, in addition to the other rates and charges specified in the Company's applicable local terms of service and/or tariffs, the amount of additional costs incurred by the Company as a result of the customer's special requirements.

D. Service Charges are applicable for the following work functions required to establish, add to,

move or change telephone service.

1. Service Ordering Charge - Receiving, recording and processing information necessary to execute a customer's request for service.

2. Line Connection Charge - Performing all or part of the work associated with the

connection or changes in telephone lines or trunks. This includes central office, processor, remote switch, cable or drop wire work up to and including the demarcation point.

3. Premises Visit Charge - Traveling to the customers' premises to perform any work

involving line connection and/or inside wiring.

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SERVICES CHARGES 4.2 SCHEDULE OF CHARGES Residence Business Complex*

4.2.1 Service Ordering Charge (See Section 4.3.1)

a. Install or "To and $16.50 $16.50 $30.00

From," order charge

b. Change or Record, 13.00 13.00 18.00 order charge

4.2.2 Line Connection Charge 9.00 11.00 11.00

(See Section 4.3.2)

4.2.3 Premises Visit Charge 7.40 7.40 7.40 (See Section 4.3.3)

4.3 APPLICATION OF CHARGES

4.3.1 Service Ordering Charge

A. One Service Ordering Charge is applicable for work performed to comply with a customer's request for new connections, To and From orders, inside moves or changes in telephone service or restoral of service after disconnection.

B. The term "per order" means all work or service requested at the same time by the

customer, and is performed or provided on the same premises.

C. One Service Ordering Charge is applicable for each mileage circuit between points on separate premises. Multiple channels between the same points, or multi-point channels, or extensions on mileage channels requested at the same time are included under the same Service Ordering Charge.

D. Unless otherwise specified, the appropriate Service Ordering Charge is applicable for

a customer request for service and is in addition to any Initial Non-Recurring Charge (I.N.C.) which may apply.

* See Section 4.3.4

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SERVICES CHARGES 4.3 APPLICATION OF CHARGES (Cont'd)

4.3.2 Line Connection Charge

A. Line Connection Charges are applicable but not limited to connecting, restoring or changing the following services:

1. Main line services, including individual 2. Payphone Line Service 3. PBX trunks, manual or dial 4. Long distance terminals 5. Centrex lines and trunks 6. Channel services 7. Key system trunks 8. Telephone answering service lines

In addition to the services listed, line connection charges are applicable to other services as specified in this Local Terms of Service.

Note: One line connection charge applies for connecting each line between the

appropriate cable terminals serving different premises in the same building.

B. A line connection charge is applicable per line for telephone number changes made at the customer's request.

C. Residence Service Line Connection Charges apply for each line connected through

Dormitory Service Terminals.

D. Line Connection Charges apply each time service is established at a location except for the following:

1. when service is assumed prior to disconnection and no outstanding

balance/charges are due, and,

2. when there is only a change in account name/responsibility.

4.3.3 Premises Visit Charge

Premises Visit Charges apply whenever travel to the customer's premises is necessary to perform work as previously described under line connection.

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SERVICE CHARGES 4.3 APPLICATION OF CHARGES (Cont'd)

4.3.4 Complex Charges

Complex Charges are those service charges associated with the installation of services requiring a cable that exceeds 4 conductors (2 pairs). Generally, the complex charges apply to installations associated with Key Systems, PBX and Centrex Systems. The provision of PBX, Key, DID and Data Trunks will also be complex in nature.

4.3.5 Payment of Charges (Optional)

If the total of all applicable service charges associated with a customer request exceeds $25.00, the Company may allow the payment to be made in three (3) equal monthly payments; however, the Company shall have the discretion to allow payment of service charges over a longer time period if necessary to avoid undue hardship on a customer.

4.4 CHARGES FOR OTHER INSIDE MOVES AND CHANGES

The Service Charges for Inside Moves and Changes in no case shall exceed the sum of the termination Charges (if any) for the existing service at the old location and the Service Charges and any Initial Nonrecurring Charges which would apply if all the facilities for the service being moved or changed were installed new.

4.4.1 Changes

A. For changes in wiring involving rearrangement of line terminations, terminal numbers

and method of terminal line operation in connection with PBX Services, the appropriate Inside Wiring charges apply per line.

B. Charges in other equipment and wiring are billed at cost.

4.5 TERMINATION CHARGE

A. A terminal charge is determined by applying to the basic termination charge the percentage of the unexpired portion of the initial service period relative to the full initial service period.

The basic termination charge and the initial service period are indicated in the section of this Local Terms of Service covering the service items to which they apply. The initial service period is shown in brackets following the amount of the basic termination charge.

B. When a subscriber cancels an order for service carrying a basic termination charge prior to

the establishment of that service, a termination charge applies equal to the cost incurred by the Company in engineering, ordering and providing the equipment and disposing of it, less credits obtained through disposal; the termination charge in this event will not exceed the basic termination charge.

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SERVICE CHARGES 4.6 SERVICE CHARGES DO NOT APPLY TO:

- Installations, moves or changes of Public Telephones.

- Battery or Ringing Supply Circuits.

- Service reestablished after destruction of the customer's premises by Act of God or a public enemy, whether at the same or another location. Regular Service Charges apply to service reestablished in the old location after disconnection of service or after its establishment at another location under the above conditions.

- Inside moves or changes required for the proper maintenance of service.

- Inside moves or changes made at the initiation of the Company for service reasons.

- Regrades of service.

- Changes from rotary dial to touch tone calling service and touch tone calling service to rotary dial

where the serving central office is touch calling equipped. 4.7 RESTORAL OF SERVICE

A. In the event service is suspended for non-payment, service will be restored upon payment of charges due, or at the discretion of the Company, including charges to restore service as shown below.

B. When at the request of a customer, service is temporarily suspended (Vacation Service),

charges will apply for the restoral of that service, as shown below:

Restoral of Service, Residence, per account $22.00 Restoral of Service, Business, per account 25.00

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Virginia Effective: 06-15-2020 Section 4 2nd Revised Page 5.1

SERVICE CHARGES 4.8 MAINTENANCE VISIT CHARGE (A.K.A. MAINTENANCE OF SERVICE OR TROUBLE

ISOLATION CHARGE)

The Trouble Isolation Charge is applicable when the Company dispatches a technician to investigate a customer-reported trouble and a service difficulty is found to be caused by customer-provided equipment, wire, facilities, communications system or customer actions, and the customer does not have the Company repair the premises wire trouble. The Trouble Isolation Charge also applies when a customer requests or allows the Company to dispatch a technician to investigate the reported trouble and the customer then does not allow access to the necessary in-home wiring and equipment or is not available to allow access. This charge is waived for customers who have inside wire protection, unless CenturyLink determines through remote testing that no trouble exists, and the customer insists on a dispatch. If no trouble is found, a Trouble Isolation Charge applies whether or not the customer has inside wire protection. The charge will not apply when: • Customer is subscribed to an Inside Wire Maintenance Plan before a Company technician is

dispatched.

• A service difficulty or trouble is found to be in a permanently wired telephone associated with service (i.e., no network interface device).

• The service difficulty or trouble is in Company-maintained equipment or wiring

• No trouble is found after customer allows the necessary access to in-home wiring and/or equipment.

• Customer authorizes company repair of inside wiring and/or customer-provided equipment.

Maintenance Visit Charge each trip to the customer's premises $95.00 (I)

4.9 RETURN CHECK CHARGE

A service charge applies when a check issued for deposit or payment is returned by the bank unpaid, as follows:

Service charge per occasion, Residence $30.00 Service charge per occasion, Business 30.00

VA2020-05



SERVICE CHARGES 4.10 NETWORK INTERFACE DEVICES

4.10.1 General

Effective May 1, 1984 all new wiring connected to the Company network for single or two-line customers must be connected through a company provided network interface device (NID). This device must readily permit the connection and disconnection of Customer Premises Wiring (CPW) for testing purposes, to and from the Company network using an industry registered jack, of a type provided for in FCC regulations Part 68.

4.10.2 Regulations

The following regulations will apply to new installations for telephone service using outside NIDs effective as of May 1, 1984.

Items A through D apply to simple one or two line installations in single or duplex residence or business structures.

A. All wiring on the customer's premises that is connected to the telephone network

shall connect to the telephone company network through the telephone company-provided NID.

B. Maintenance of the NID shall be the responsibility of the telephone company.

C. The NID used for the termination of CPW shall be located outside the customer

premises unless an outside location is impractical or the customer requests that it be located inside the premises. When the NID is located inside the premises, it shall be located at a point closest to the protector that is convenient to the customer. Any additional cost associated with placing the NID inside when requested by the customer shall be at customer expense.

D. The telephone company shall instruct the customer as to the location, purpose and

use of the NID.

VA 17-DT




4.10.2 Regulations (Cont'd)

Items E through H shall apply to simple one and two line installations in multi-story or multi-occupancy buildings, campuses, malls, etc.

E. All wiring on the customer's premises that is connected to the telephone network

shall connect to the telephone company network through the NID.

F. Maintenance of the NID shall be the responsibility of the telephone company.

G. The NID shall be located at a point between the CPW and the telephone company network. This location may be the telephone equipment room, wiring closet, inside or outside the customer premises, or other designated location that is accessible to the customer. If a customer requests that the NID be placed in a location which is other than that selected by the Company and which conforms to the criteria set out in this rule, the customer must pay any additional expense associated with so placing the NID.

H. The telephone company shall instruct the customer as to the location, purpose and

use of the NID.

Items I through N apply to simple one and two line residence and business installations. These regulations govern when a NID is installed on visits to the customer premises for reasons other than the initial installation of telephone service by a network installer-repair person.

I. A NID shall be installed on all maintenance visits to the customer premises by a

network installer-repair person. The only exceptions to this regulation are as follows:

1. A NID already exists at the customer location.

2. For residential customers who subscribe to an optional wire maintenance plan, providing all existing telephone sets are modular.

3. For residential customers who subscribe to an optional wire maintenance plan

with all or some hard-wired telephone sets, providing there is no maintenance visit charge for troubles located in hard-wired telephone sets.

4. Where no access to Company station protector exists.

5. Where excessive work load, including labor force shortages, excessive

troubles, storms, strikes, emergencies, or acts of God would make it not feasible for Company to immediately install a NID.

6. A suitable NID is not available in the marketplace to accommodate the existing

installation.

VA 17-DT





J. It will be the telephone company's decision whether to place the NID inside or outside the customer premises. This decision should be the one that will best accommodate the installation of the NID at the least cost to the telephone company.

K. The maintenance of the NID shall be the responsibility of the telephone company.

L. The NID must be installed in a location accessible to the customer.

M. If the customer requests that the NID be placed in a location other than the location

selected by the telephone company, any additional cost to the telephone company will be at customer expense.

N. The telephone company shall instruct the customer as to the location, purpose and

use of the NID.

Items O through Q apply to the termination of all telephone company network facilities in all new multi-story, multi-occupancy buildings, campuses, malls, etc., beginning construction after May 1, 1986. Beginning construction shall be deemed to occur when the telephone companies have initial contact with the architect and/or owners respecting a building.

O. The telephone company network facilities will terminate inside the building at a point

of minimum penetration to the building. This location will be arranged through the building owner or architect. Normally, this location will be the same location as the termination for riser, house, or building distribution cable.

P. The telephone company will not be responsible for the provision of telephone riser,

house or building distribution cable as a regulated service. This regulation does not restrict the telephone company from installing riser, house or building distribution under contract.

Q. The telephone company shall terminate the telephone network facilities at an

appropriate telephone company-provided NID. The NID shall permit premises wiring readily connected or disconnected from the telephone company network facility.

VA 17-DT




4.10.3 Network Interface Device Implementation

A. Effective May 1, 1984 all new installations for service, that require a premises visit by the Company, will be established through a NID.

B. A new installation for service shall be considered any installation that requires the

installation or use of a new aerial or buried drop wire.

C. Effective May 1, 1984 all installations of the NID on existing customer premises will be placed at the discretion of the Company.

D. Existing customers requesting the installation of a NID in lieu of their existing

protective arrangement will pay the appropriate service charges as shown in Section 4.2.

4.11 SERVICE DATE CHANGE CHARGE

The customer may request a change of service date on a pending Private Line Service or Design Service order prior to the service date. A change of service date is a change of the scheduled service date by the customer to either an earlier date or a later date which does not exceed 60 calendar days from the original service date. If the Company determines that the customer's request can be accommodated without delaying the service dates for orders of other customers, the service date will be changed and appropriate service charges will apply. If the service date is changed to an earlier date, the customer will be notified by the Company that Expedited Order Charges may apply as set forth in 4.13 following. Such charges will apply in addition to service charges that apply for a change order. If the requested service date exceeds 60 calendar days following the original service date, and the Company determines that the customer's request can be accommodated, the Company will cancel the original order and apply Cancellation Charges set forth in 4.12 following, and a new order with a new service date will be issued. In this instance, no service charge will apply for the service date change; however, normally applicable service ordering charges will apply to the new order. Failure by the Customer to notify the Company prior to the latest agreed upon service date to request a different service date may result in the application of a Premises Visit Charge. If a customer is unable to accept service within 30 days after the latest agreed upon service date, the order will either be cancelled or billing will commence as specified in 4.12.1.

(N)

(N)

VA 17-02



SERVICE CHARGES 4.12 CANCELLATION OF ORDER CHARGE

4.12.1 A customer may cancel an order for the installation of a Private Line service or Design Service at any time prior to notification by the Company that service is available for the customer’s use. The cancellation date is the date the Company receives written or verbal notice from the customer that the order is to be canceled. Verbal notice to the Company must be followed by written confirmation within 10 days. If a customer is unable to accept service within 30 calendar days of the latest agreed upon service date and the order has not been cancelled by the customer, the following will apply:

- The order will be cancelled and applicable cancellation charges will apply, if the service

has not been fully provisioned, or - The order will be completed and billing will commence once the service has been fully

provisioned.

A service is fully provisioned when all physical CenturyLink work has been completed (i.e. design, installation, and testing), and service is immediately available for use upon customer acceptance or activation.

4.12.2 When a customer cancels an order for the installation of a Private Line service or Design

Service, a Cancellation Charge will apply as follows, unless described otherwise elsewhere within this Local Terms of Service for a specific service:

(1) Installation is considered to have started when the Company incurs any cost in

connection therewith or in preparation thereof which would not otherwise have been incurred.

(2) Where the customer cancels an order prior to the start of installation, no charge

applies. (3) Where installation of facilities has been started prior to the cancellation, the

charges specified in (a) or (b) following, whichever is lower, shall apply. (a) A charge equal to the costs incurred in such installation, less estimated net

salvage. Such costs include the non-recoverable cost of equipment and material ordered, provided or used, plus the non-recoverable cost of installation and removal including the costs of engineering, labor, supervision, transportation, rights-of-way and other associated costs; or

(b) The minimum period charges for the service.

4.13 EXPEDITED ORDER CHARGE An Expedited Order Charge applies when a customer requests a service date for a Private Line

service or Design Service that is earlier than the standard interval. If the Company agrees to provide the service on an expedited basis, an expedited order charge may apply as specified in Section 5.1.5 “Special Types of Construction,” unless set forth elsewhere in this Local Terms of Service for a specific service.

VA 17-02



SERVICE CHARGES 4.14 NATURAL DISASTER RELIEF FOR CUSTOMERS

In situations where customers’ telecommunications services are interrupted by natural disasters, the Company may offer alternative telecommunications services to customers in the immediate affected area, and waive otherwise applicable charges for those services. The availability and details of the offers, including, but not limited to, the maximum duration of the offer or waiver of any applicable charges, will be determined by the Company in each instance of natural disaster.

(M) Moved from Section 5.

(M)

(M)

VA 18-04



CHARGES APPLICABLE UNDER SPECIAL CONDITIONS

Charges applicable under special conditions are located under SPECIAL CONSTRUCTION AND PROVISION/EXTENSION OF FACILITIES found at

http://www.centurylink.com/tariffs/LTOS_Construction_Charges.pdf.

VA 18-04

http://www.centurylink.com/tariffs/LTOS_Construction_Charges.pdf





CHARGES APPLICABLE UNDER SPECIAL CONDITIONS

This revision deletes Original Pages 3 through 14 of this section.

See Page 1 of this section for terms, conditions, rates and charges previously found on these pages.

VA 18-04



DIRECTORY LISTINGS 6.1 GENERAL

A. The rates and regulations for directory listings in this Section apply only in connection with primary and additional listings in the alphabetical section of the telephone directory.

B. The alphabetical section consists of a list of customer names and is designed for the purpose

of identification and to aid in the use of telephone service. Special prominence or arrangement of names is not permitted.

C. The Company reserves the right to limit the length of any listing in the directory by the use of

abbreviations when, in its judgment, the clearness of the listing or the identification of the customer is not impaired.

D. Listings must conform to the Company's directory specifications.

E. Directory listing regulations in connection with foreign exchange service, joint user service

and special reversed charge toll service are shown in the appropriate sections of this Local Terms of Service.

F. Under certain unusual circumstances, it sometimes becomes necessary to schedule a

change in a subscriber's service to become effective upon publication of a new directory or to establish a listing in the new directory for a customer who does not have service at the time of the directory close (advance listing). To secure the requested access line and associated telephone number, the service should be placed on vacation rate status (See Section 2.3.11) until the subscriber is ready for service, but no later than the effective date of the directory. Appropriate Service Connection Charges (See Section 4) will apply.

6.2 PRIMARY LISTINGS

A. One listing, termed the primary listing, is provided without charge in connection with the following services: PBX service; two or more flat rate individual access lines arranged in rotary hunt groups; each flat rate individual line; Payphone Line Service; and private toll stations. Public telephones and toll terminals are not listed in the directory.

B. The primary listing is ordinarily the name of the customer or the name under which a

business is regularly conducted. Where the service is contracted by one party for the use of a second party, the primary listing may be the name of the second party.

VA 17-DT



DIRECTORY LISTINGS 6.3 DUAL-NAME LISTINGS

A. Dual-name listings are defined as a combination of names and/or initials of two individuals with the same or different surname(s), residing at the same address or of one person known by two sets of first and/or middle names and/or initials.

B. The following examples illustrate the format options for dual-name listings:

1. Primary Listing

Jones, John & Mary 123 Main St Anytown 12345 123 456-7890

or Jones, John T & Mary F 123 Main St Anytown 12345 123 456-7890

or Jones, Mary F 123 Main St Anytown 12345 123 456-7890

or Jones, John T Mrs 123 Main St Anytown 12345 123 456-7890

or Jones, John & Mary Smith 123 Main St Anytown 12345 123 456-7890

or Jones, John & Tom Smith 123 Main St Anytown 12345 123 456-7890

2. Primary With Additional Listing(s)

Jones, John T 123 Main St Anytown 12345 123 456-7890 Jones, Mary F & John T 123 Main St Anytown 12345 123 456-7890 Jones, John T Tex 123 Main St Anytown 12345 123 456-7890

Jones, John & Mary Smith 123 Main St Anytown 12345 123 456-7890 Smith, Mary 123 Main St Anytown 12345 123 456-7890

Jones, John & Tom Smith 123 Main St Anytown 12345 123 456-7890 Smith, Tom 123 Main St Anytown 12345 123 456-7890

C. Dual-name listings are available only for residence subscribers.

D. Dual-name listings may be provided as the primary listing at no recurring charge for the

addition of the second name of the listing.

E. Dual-name listings may be provided as an additional listing at the customer's option at the regular additional listing rate.

VA 17-DT



DIRECTORY LISTINGS 6.3 DUAL-NAME LISTINGS (Cont’d)

F. A Change or Record Service Ordering Charge as specified in Section 4 applies for:

1. Changing a primary single-name directory listing to a primary dual-name directory listing.

2. Changing the primary or additional dual-name directory listing once established.

3. Changing an additional dual-name directory listing to a primary dual-name directory

listing.

G. No nonrecurring charge applies when the dual-name listing is established with the initial establishment of service or when a change in an existing listing is requested on an order for which service charges are otherwise applicable.

6.4 ADDITIONAL LISTINGS

6.4.1 Regular Additional Listings

A. Regular additional listings are available only in the names of those persons having the right to use the service as specified in Section 2 of this Local Terms of Service. For Payphone Line Service and hotel service, regular additional listings are available only to the customer-agent, or his employees, except for service at hotels and boarding houses where listings of permanent or season guests may be arranged for by the management. Regular additional listings are also available to a subscriber for the purpose of listing other than the first number of two (2) or more flat rate individual access lines arranged in rotary hunt groups. A subscriber who operates more than one business may list all businesses under one telephone number by requesting an additional listing for each of the secondary businesses. A proper designation (contr, atty, etc.) which is descriptive of the type business, is provided without charge for each business additional listing if the style of the firm name is not self-explanatory. See Section 2 of this Local Terms of Service for the minimum contract period for additional listings.

VA 17-DT


Virginia Effective: 02-01-2019 Section 6 3rd Revised Page 4

DIRECTORY LISTINGS 6.4 ADDITIONAL LISTINGS

6.4.1 Regular Additional Listings (Cont'd)

B. Additional listings are provided at the following rates, effective on the date the listing is placed on the directory assistance records:

Normal exchange business/residence $8.00

Foreign exchange business/residence 8.00

Any additional information which requires an additional line(s) will be billed at the standard additional listing rate per line in the alpha section.

Payment of the additional listing rate does not entitle the subscriber to a free listing in the classified section of the directory.

6.4.2 Special Types of Additional Listings

A. Alternate Call Numbers

Listings referring parties calling a particular listed number to an alternate listed number are provided in the following form:

Doe John grocer 14 Market N W .................................. 894-9069 If no answer call (Toll Charge)* ....................... (Area Code) 782-6900

* If no toll charge applies between the exchanges involved, the words "(Toll

Charge)" "(Area Code)" will be omitted.

If a subscriber desiring the Alternate Call Number Listing is not also the subscriber to be listed, he must secure verbal or written consent to the arrangement from the subscriber whose service will be listed. See Section 2 of this Local Terms of Service for the minimum contract period for alternate call numbers.

(I)

(I)

VA 19-01 (CEN)




6.4.2 Special Types of Additional Listings (Cont'd)

B. Night, Sunday and Holiday Listings

Listings that refer those calling a particular listed number to an alternate listed number at night and on Sundays and holidays are provided in the following form:

Doe John grocr 146 Grand .............................................................. 632-6187 Nights Sundays & Holidays call (Toll Charge)* ............................................................... (Area Code) 761-7102



If the customer desiring the Night, Sunday and Holiday listing is not also the customer whose service is to be listed, he must secure verbal or written consent to the arrangement from the subscriber whose service is to be listed.

C. Foreign Listings

Listings in an alphabetical directory of an area other than that in which the listed service is furnished, are permitted in connection with all classes of service where primary listings are provided. Listings are permitted only in the names of those having the right to use the service as specified in Section 2 of this Local Terms of Service. A proper designation (contr, atty, etc.), which is descriptive of the type business, is provided without charge for each business additional listing if the style of the firm name is not self explanatory.

Example: Doe John atty (Toll Charge)* .......................................... (Area Code) 796-2028



VA 17-DT




6.4.2 Special Types of Additional Listings (Cont'd)

D. Nicknames

Nicknames will not be permitted as part of a primary listing in the alphabetical section, but will be allowed as the primary listing with no additional charge or as an additional listing at the standard rate as set forth in Paragraph 6.4.1B. of this Section. Where the subscriber desires to list his nickname as the primary listing, the nickname will appear in the proper alphabetical sequence, will show the subscriber's nickname as his first name or initials and will not appear in quotation marks. Where the subscriber desires to list his nickname in addition to his primary listing, the primary listing in the alphabetical section will be the exact style of the subscriber's name and he nickname will appear as an additional listing.

EXAMPLE: Wrong (Nickname as part of primary listing): Smith, Arnold Q "Rod" r 2211 Hilltop rd.................................. 473-2890

EXAMPLE: Correct (Nickname in lieu of primary listing): Smith, Rod r 2211 Hilltop rd ................................................... 473-2890

EXAMPLE: Correct (Nickname in addition to primary listing): Smith, Arnold Q r 2211 Hilltop rd .......................................... 473-2890 Smith, George N r 7987 Main av ........................................... 924-9521 Smith, John J r 1109 Walnut rd .............................................. 422-9889 Smith, Rod r 2211 Hilltop rd ................................................... 473-2890

E. Family Listings

Listings referring calling parties to family or teenager are provided in the following form:

EXAMPLE:

Doe, John Dr Ofc 5267 Main ....................................... 793-2991 Res 178 Magnolia av ......................................... 695-9889 Family 178 Magnolia av ..................................... 493-2145 Teenager 178 Magnolia av ................................ 493-2145

VA 17-DT




6.4.2 Special Types of Additional Listings

E. Family Listings (Cont'd)

In the above example, "Teenager" is an additional listing under "Family" and the rate for an additional listing will apply. If the "Teenager" listing is the primary listing for main service, the rate for an additional listing will not apply.

F. Special types of additional listings are provided at the regular additional listing rate as

set forth in Paragraph 6.4.1.B. of this Section, effective on the date the listing is placed on Directory Assistance records.

G. Private Branch Exchange Systems

For other listing arrangements applicable to private branch exchange systems, see Section 11 of this Local Terms of Service.

6.5 NON-PUBLISHED SERVICE

6.5.1 A subscriber may request that the telephone number of his service not be published in the company's directories. The Company may require this request to be in writing. Upon implementation of this request, the Company will take the following precautions:

A. Not to publish the non-published number in any of its publicly distributed directories.

B. Except when required by law, not to disclose the non-published number, regardless

of any claim of emergency, to any person other than:

1. to representatives of a law enforcement agency

2. to company employees for use in connection with service records

3. to persons involved in the Company's billing and collection activities

4. to telecommunications common carriers for use in making their telecommunications services available

5. to other telephone customers billed for calls placed from the non-published

number

VA 17-DT



DIRECTORY LISTINGS 6.5 NON-PUBLISHED SERVICE

6.5.1. A subscriber may request that the telephone number of his service … (Cont'd)

C. When a customer with non-published service either pre-subscribes or is assigned to a telecommunications common carrier for long distance service, the Company will provide that common carrier with the name, address and the non-published telephone number of the customer. Other telecommunications common carriers requesting marketing information will receive only the name and address of the non-published number customer.

D. Non-published telephone numbers will not be furnished upon request of a calling party.

However, when a call is placed from a telephone number associated with a non-published listing, the number may be disclosed if the called party has the equipment necessary for receiving and/or disclosing incoming telephone numbers.

6.5.2. In the event that the non-published number is published or disclosed other than as permitted

under these provisions, the liability of the Company for the publication or disclosure will be limited to and satisfied by (1) refund of all amounts collected (2) cancellation of any charges which the Company may have made for non-published number service for the preceding 12 monthly billing periods, and (3) waiver of the service charge for a change of telephone number. This provision does not limit the Company's liability for willful misconduct. The subscriber will not hold the Company liable for any loss, claim, demand or suit, arising directly or indirectly from compliance with these tariff provisions on the publication or disclosure of the non-published number.

6.5.3. A. Non-published number service will not be furnished in connection with certain

automatic answering and recording, or recorder coupler services as outlined in Section 2 of this Local Terms of Service.

B. Non-published number service is not available to a subscriber living in a hotel,

apartment house, boarding house, hospital, retirement home, club, or like complex which is listed under the number of the PBX or semipublic service furnished to this premises.

6.5.4. Utilization of Call Trace and Call Line Identifier

Parties with non-published numbers forfeit the privacy afforded by the service to the extent that the telephone number is identified through activation of a Call Trace or Call Line Identifier procedure whereby the name and address of the subscriber will be provided to the authorized law enforcement agency upon request.

6.5.5. Rates:

Business/Residence Monthly Rate

- Non-published number service $8.00

(I)

VA 19-01 (CEN)



DIRECTORY LISTINGS 6.5 NON-PUBLISHED SERVICE (Cont'd)

6.5.6 The Non-published number service rate does not apply to:

A. Special Reversed Charge Toll Service;

B. Foreign Exchange Service where the subscriber is also furnished other exchange service and the service is listed in the directory;

C. Additional service furnished to the same subscriber who has service listed in the

telephone directory at the same address;

D. Temporary service furnished for short periods, such as for elections, special events (e.g. fairs, exhibits, parades, etc.), construction sites, and other like situations;

E. Inward Wide Area Telecommunications Service;

F. Service to data terminals, or assemblies with no voice use; or

G. Service to apartment house security systems.

H. A customer requesting non-published service due to personal safety concerns

(stalking, domestic violence, sexual assault, etc.). Customer may be required to provide documentation of eligibility. Examples of acceptable documentation are participation in a state-administered address confidentiality program or a court-ordered protective order.

6.6 RESERVED NUMBERS

6.6.1 In connection with Individual Line Service, Private Branch Exchange Service and Key System Telephone Service, telephone numbers can be reserved for future convenience to the customer at no charge.

6.6.2 The customer has the option to reserve telephone numbers if these numbers are

unassigned and available for future use.

6.6.3 All requests for reserved numbers must have direct association with one or more working individual lines, PBX or Key System trunks.

6.6.4 The Company reserves the right to limit the amount of reserved numbers for any one

customer based on number availability and when, in the opinion of the Company, such a request would not be desirable in the conduct of its business.

VA 17-DT



DIRECTORY LISTINGS 6.7 CUSTOMIZED NUMBER SERVICE

6.7.1 General

A. Subscribers of the Company may request assignment of specific telephone numbers. If the telephone number or numbers requested by the subscriber are available, the Company may assign the number or numbers to the subscriber.

B. The Company reserves and retains the right:

1. To discontinue, change or reassign telephone numbers in any exchange area

whenever it is necessary or appropriate in the conduct of business, or in accordance with the rules and procedures of the Company.

2. To reject or refuse any request for specific telephone numbers for any reason

including, but not limited to, numbers that may, in the Company's opinion, be offensive.

3. Of ownership of all telephone numbers and prohibits the assignment of the use

of a telephone number by or from any subscriber to another, except as otherwise provided in this Local Terms of Service.

C. The Company shall not be liable to any subscriber for direct, indirect or

consequential damages caused by a failure of service, change of number or assignment of a requested number to another subscriber whether prior to or after establishment of service. In any case the Company shall not be liable to any subscriber for an amount greater than the subscriber has paid to the Company for the Customized Number Service.

6.7.2 Application of Charges

A. The Customized Number Service Charge applies whenever a subscriber:

1 Requests a telephone number other than the next available number from the

assignment control list.

2. Requests a number change from the present number to a customized telephone number.

B. Subscribers who request telephone numbers they formerly used for residential or

business service will not incur the Customized Number Service Charge if the telephone number requested is available for assignment and is listed in the present local directory under the same name as the new application.

VA 17-DT



DIRECTORY LISTINGS 6.7 CUSTOMIZED NUMBER SERVICE (Cont'd)

6.7.3 Charges

The following charge applies for Customized Number Service in addition to the appropriate Service Charges described in Section 4 of this Local Terms of Service and to all other rates and charges applicable to the associated telephone service.

Nonrecurring Charge Residence Business

Each Customized Telephone Number $20 $40 requested and placed in service

6.8 DIRECTORY LISTING SERVICE

6.8.1 Directory Listing Service is offered by the Company to provide interested Directory Publishing Companies with listings of names, addresses, telephone numbers and related information necessary to compile, publish and distribute the "Publishers Telephone Directory".

6.8.2 The Publisher who obtains the listing information covered in this Local Terms of Service

shall recognize that this data is for the exclusive use of the publisher and may not be assigned, transferred, sublicensed or used for the benefit of any other person or entity.

6.8.3 The Company will provide "White Page" listings to the Publisher according to terms and

conditions established in a "Directory License Agreement" between the companies.

6.8.4 Listing fees covered in the Directory License Agreements will be available on an equal basis to all interested Publishers wishing to purchase such listings.

VA 17-DT



DIRECTORY LISTINGS 6.9 NON-LISTED SERVICE

6.9.1 General

Non-listed telephone numbers are not listed in the alphabetical section of the Company’s directory, but are maintained on directory assistance records and will be furnished upon the request of the calling party. The acceptance by the Company of the subscriber's request to furnish a Non-Listed telephone number does not create any relationship or obligation, direct or indirect, to any person other than the subscriber.

The telephone number, name and address of the calling party may be displayed at a Public Safety Answering Point (PSAP) located on the premises of a customer subscribing to 911 Service on a call-by-call basis only for the purposes of responding to emergency calls from a Non-Listed number.

Further, when a call is placed from a Non-Listed telephone number, the calling name and number may be disclosed, subject to technical limitations, if the called party has the necessary equipment for receiving and/or disclosing names and numbers associated with incoming calls. The calling number will not be disclosed if the calling party blocks delivery of the name and number via per-call blocking.

In the absence of gross negligence or willful misconduct, no liability for damaging arising from publishing a Non-Listed telephone number in the directory shall attach to the Company. The subscriber indemnifies and saves the Company harmless against any and all claims for damages caused or claimed to have been caused, directly or indirectly, by the publication of a Non-Listed telephone number.

A customer requesting non-listed service due to personal safety concerns (stalking, domestic violence, sexual assault, etc.) will be provided non-listed service free of charge. Customer may be required to provide documentation of eligibility. Examples of acceptable documentation are participation in a state-administered address confidentiality program or a court-ordered protective order.

6.9.2 Rates

Business/Residence Monthly Rate Non-Listed Number, each $8.00

(I)

VA 19-01 (CEN)



DIRECTORY LISTINGS 6.10 VANITY LISTINGS

6.10.1 General

Where available, a subscriber may request to have the assigned telephone number published in the telephone directory in upper case alpha form, i.e., “333-THIS", rather than 333-8447. Use of Vanity Listings is not exclusive to any single subscriber. The letters “Q” and “Z” are not available nor may the “#” or “*” symbols be used with this service. The numbers “0” or “1” may not be used to represent the letters “O” or “I”, respectively, in a Vanity Listing.

Prior to establishing a Vanity Listing, the Company reserves the right to require, when necessary in its sole discretion, satisfactory evidence from the subscriber that the subscriber is authorized to use any trade name, business name, or any other name or term, requested by the subscriber, which is copyrighted or otherwise reserved.

Provisioning of a Vanity Listing is based upon the current availability of that telephone number. The Company reserves the right to exclude certain numbers or blocks of numbers from assignment, and will determine the availability criteria in its sole discretion. No customer waiting lists will be maintained. The Company reserves the right to reject any listing or number, which in its sole discretion, may be considered objectionable or would tend to delay or impede the use of the directory.

The Company will not be a party to any controversy or conflict between customers as a result of the Vanity Listing.

The customer shall have no property right in the Vanity Listing, and the number shall remain the property of the Company. The Company reserves the right to change the Vanity Listing in its sole discretion. The Company is not liable for any kind of monetary or damage claims due to errors, omissions, or customer problems associated with Vanity Listings.

Vanity Listings may be listed in the Company directories white pages at the rates provided in this Section. Customers wanting the Vanity Listing will be charged the Vanity Listing rate in addition to the applicable nonrecurring rates. Customers wanting the numeric equivalent of the Vanity Listing to also be listed as their primary listing will not be charged an additional monthly recurring charge but will be assessed the appropriate nonrecurring rate if the numeric equivalent is added by a subsequent order. When listed, the numeric equivalent of the Vanity Listing will immediately follow the alpha listing in the directory. Only the numerical listing shall be available from Directory Assistance.

6.10.2 Rates

Business/Residence Monthly Rate Per Vanity Listing $8.00

(I)

VA 19-01 (CEN)



PAYPHONE LINE SERVICE 7.1 GENERAL

A. Payphone line service (PLS) is a class of service furnished to individuals, firms or corporations which permits connection of a customer-provided instrument that is activated by the deposit of coins, cards, tokens or entry of a customer account number, to the lines of the Company.

B. PLS will be provided on a dial-tone first basis to enable end users to dial certain calls without

requiring coin deposits, i.e., all emergency calls, local directory assistance, and non-sent-paid calls.

C. Service will be provided on a two-way basis, except lines for which a specific exemption has

been granted by the Virginia State Corporation Commission.

D. The Company will provide payphone line service subject to the availability of facilities, where technically feasible and from properly equipped central offices.

E. General terms and conditions as described in all other sections of this Local Terms of Service

apply, where appropriate, unless otherwise specified in this section.

F. PLS access lines are standard loop start, two-wire circuits.

G. A listing in the white page section of the exchange directory may be provided in connection with PLS. The PLS subscriber, however, may choose to have nonpublished telephone numbers for PLS access lines at no additional charge. Additional listings will be at rates specified in Section 6 of this Local Terms of Service. Although the PLS subscriber is entitled to a directory listing without charge, the PLS client may be listed instead at the rate for an additional listing.

H. The PLS subscriber is responsible for meeting all federal, state and local statutes as well as

the guidelines outlined by the Virginia State Corporation Commission with respect to the provision of payphones.

I. Temporary suspension of service (vacation service), as described in Section 2 of this Local

Terms of Service, is not available for payphone line service. 7.2 LIABILITY

A. The Company shall not be liable for any losses or damages of any kind resulting from the unavailability or failure of its equipment or facilities; or for any act, omission or failure of performance by the Company, its employees or agents in connection with this Local Terms of Service. The Company shall not be responsible for incomplete calls or calls that cannot be completed as a result of end user action, subscriber equipment and facilities or Company equipment facilities.

B. The Company shall not be liable for shortages of coins collected and deposited at the

customer's equipment. The limit of the Company's liability for end user fraud of whatever nature occurring at or in association with the customer's equipment shall be governed by provisions of this Local Terms of Service and rules or regulations of the Virginia State Corporation Commission. In case of a conflict, the rules or regulations will prevail.

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PAYPHONE LINE SERVICE 7.3 COIN CONTROL SERVICE

A. Coin control service is available as an optional service for use in conjunction with payphone line service. Coin control service is based on a central office platform which offers features for use with coinless or coin operated (payphone) telephone service. Coin control service uses a software-driven system to provide features and capabilities similar to those provided by micro-processor based, "smart" payphone sets.

B. Coin control services provides the following features:

1. Coin control for collection, return, and recognition - monitors signals from the payphone

to identify when coins are deposited. This feature identifies the status of the attempted call and sends a signal to the payphone to collect the coins when the call is completed or return the coins when the call is not completed.

2. Originating line screening - alerts the operator and interexchange carrier systems that

the call is originating from a PLS line and may require special handling and billing treatment.

C. Such functions as announcements used with payphone telephone service and pre-prompting

for additional coin deposits for overtime periods of conversation time are provided in conjunction with Operator-Handling Differentials (Section 18) and Operator Assisted Local Calls (Section 3); appropriate charges will apply when these functions are required.

7.4 ANSWER SUPERVISION SERVICE

A. Answer Supervision Service is available as an optional service for use in conjuction with Payphone Line Service. It is furnished only from central offices equipped to provide this service and is provided subject to the availability of facilities.

B. Answer Supervision Service provides "off-hook" supervisory signals to the Payphone Line for

transmission to the customer's location.

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PAYPHONE LINE SERVICE 7.5 RATES AND CHARGES Monthly Rate

A. Payphone line, per access line

1. Message Rate Payphone Line Rate (Section 3.2.1.A)

Message Rate – Payphone Line Rate Confinement Facility (Section 3.2.1.A)

Per Completed Message $0.10 (originated only)

2. Flat Rate Payphone Line Rate

(Section 3.2.1.A)

Flat Rate – Payphone Line Rate Confinement Facility (Section 3.2.1.A)

3. Local Measured Service Payphone Line LMS Rate

(Section 3.2.2.C)

Local Measured Service – Payphone Line LMS Rate Confinement Facility (Section 3.2.2.C)

4. Home Exchange Payphone Line HEX Rate

(Section 3.2.3.C)

Home Exchange – Payphone Line HEX Rate Confinement Facility (Section 3.2.3.C)

B. Coin Control, each line $3.75 / line

(in addition to the payphone line)

C. Answer Supervision $5.00 / line (in addition to the payphone line)

D. Optional Call Screening Nonrecurring Charges

(in addition to the payphone line) A Service Order Charge and an Access Line Charge is applicable when this feature is requested subsequent to the installation of the payphone line.

E. Service Connection Charges as specified in Section 4 of this Local Terms of Service are

applicable.

F. All other applicable charges (i.e. toll charges, mileage charges, Incoming Billed Number Screening, International and 900 Blocking, etc.) as found in this Local Terms of Service apply in addition to the rates found in Section 7 and are the responsibility of the Payphone Line Service subscriber.

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TELEPHONE ANSWERING SERVICE FACILITIES 8.1 SERVICE FOR TELEPHONE ANSWERING BUREAUS

8.1.1 General Regulations

A. Service for telephone answering purposes is furnished to an individual, firm or corporation, termed the Bureau, which has arranged to answer incoming calls for ten or more telephone subscribers (patrons). Service for the Bureau may be provided either by Direct Termination of the patron's service on the premises of the Bureau or indirectly by means of an Answering Connection. Each termination or Answering Connection must be authorized by the patron.

B. Answering Connections are provided by Company-approved facilities and may use

concentrator-identifier equipment. The Bureau is required to provide, on its premises, space and floor arrangements necessary for the use of concentrator-identifier equipment.

C. An Answering Connection may be equipped with a transfer arrangement so the

patron may direct incoming calls either to his telephone or to the Bureau or with a cut-off arrangement so an answer by either the patron or the Bureau will automatically exclude the other from a conversation. In addition, a cut-off arrangement may be provided so manual exclusion of the Bureau may be accomplished by the patron after conversation begins.

D. Direct Terminations and Answering Connections are furnished only for patrons who

are subscribers of Company-furnished PBX trunks and individual access lines. They are not furnished for use with Payphone Line Service or hotel PBX trunks.

E. On the premises of the Bureau, the patron's service or Answering Connection must

be terminated in customer-provided equipment. The rates in this Local Terms of Service consider that a Bureau and its patrons will be located in the same exchange and that only one termination per line will be provided. When a portion of the service is furnished by another company, the rates of the other company apply for that portion in addition to the rates shown in this Local Terms of Service.

F. The Bureau must subscribe to Business Access Line Service for its own

management use. The telephone number of this service may be included in an alternate call number listing contracted for by the patron or as an additional listing in the patron's name contracted for by the Bureau.

G. Direct Terminations or Answering Connections may not be used by a Bureau for

outward calls nor may they be interconnected with any lines or telephones except administrative lines of the Bureau. Administrative lines are for use only in distributing incoming calls received over Direct Terminations or Answering Connections and for the conduct of the business of the Bureau. They may not be used by other than employees or representatives of the Bureau except as Joint User Service contracted for by the Bureau. Answering Connections may not be used for interconnections between a Bureau and its patrons.

H. Answering connections, central office lines and trunks, transfer arrangements and

cut-off arrangements of a patron must be authorized by the patron.

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TELEPHONE ANSWERING SERVICE FACILITIES 8.1 SERVICE FOR TELEPHONE ANSWERING BUREAUS (Cont'd)

8.1.2 Initial Contract Period

The initial contract period for service is one month. Service may be terminated prior to the expiration of this period upon payment of the charges for one month.

8.1.3 Rates

A. Trunks and Individual Lines for Management Use by a Bureau:

Charges apply as shown in this Local Terms of Service for business PBX trunks and individual access lines.

B. Answering Connections, each:

Per I.N.C. Month

1. When Bureau and patron are within the same building

ATATERM See Sect. 4 $ 4.06

2. When Bureau and patron are not within

the same building and satisfactory transmission is available without special special equipment or procedure (air-line measurements apply):

When distance between Bureau and patron's serving wire center is:

Not more than 1/2 mile

ATATERM(0) See Sect. 4 7.85

More than 1/2 mile but not more than 2 miles


More than 2 but not more than 5 miles


More than 5 but not more than 10 miles


More than 10 miles


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TELEPHONE ANSWERING SERVICE FACILITIES 8.1 SERVICE FOR TELEPHONE ANSWERING BUREAUS

8.1.3 Rates (Cont'd)

C. Transfer and cut-off arrangements:

Control Channel

Channel charges are billed as specified in Section 13.2.2.A. of this Local Terms of Service and are measured between the patron's premises and his serving central office.

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FOREIGN EXCHANGE SERVICE (Business Only) 9.1 GENERAL

A. Foreign exchange service is exchange service furnished to a subscriber from an exchange other than the exchange from which he would normally be served.

B. Foreign exchange service is limited to individual access lines and PBX trunks and is

provided by means of facilities which meet the Company operating requirements

C. Subscribers to foreign exchange service are also required to contract for service in the exchange from which they would normally be served.

D. Foreign exchange service furnished to business subscribers will be restricted to the use of

the subscriber, his employees or representatives in the conduct of the business.

E. All negotiations for the establishment of foreign exchange service shall be between the prospective subscriber and the telephone company of his normal exchange.

F. When the foreign exchange service requested is from an exchange that is part of an

Extended Area Service network, the Company may require the foreign exchange service to be provided from the main exchange of that network.

9.2 RATES

A. The rates and charges applicable for foreign exchange local service are the rates and charges applicable within the rate area of the foreign exchange. This shall include service or facilities used in connection with foreign exchange service, service charges and charges for moves and changes.

B. Mileage charges apply as follows:

Interexchange Channels:

For applicable rates, see Section 20.9 of this Local Terms of Service, Channel Type 2006A and Channel Type 2006B.

9.3 CONSTRUCTION CHARGES

If special facilities must be made available, a construction charge based on cost will apply.

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INTEGRATED SERVICES DIGITAL NETWORK (ISDN) 10.1 BASIC RATE INTERFACE (BRI)

10.1.1 General

A. Integrated Services Digital Network - Basic Rate Interface (ISDN-BRI) is a local exchange telecommunications service that provides integrated voice and data communications capability. ISDN-BRI Service supports the simultaneous transmission of voice and data over a single exchange access line.

ISDN-BRI Service provides a customer two B-Channels with transmission speeds up to 64 Kbps each and one 16 Kbps D-Channel. The service provides switched communication paths providing end user access to a variety of network services and features including data, voice and video, which conform to internationally developed, published and recognized standards generated by the International Telecommunications Union.

B. Service Capabilities

1. ISDN-BRI Service consists of three distinct channels delivered to the

customer’s premises: two B (bearer) channels and one D (delta) channel. This is also known as 2B+D. ISDN-BRI Service is not available in other channel configurations of 1B+D or 0B+D.

2. The B-Channel carries voice and/or data communications at speeds up to 64

Kbps, from the customer’s premises, over the loop facility, to the central office. Packet data services are not available over the B-Channel.

3. The D-Channel carries administrative signaling at 16 Kbps for call-control for

either a voice or data B-Channel call on the ISDN-BRI line. The D-Channel does not have voice capability. Packet data services are not available on the D-Channel.

4. Customers subscribing to ISDN-BRI Service must comply with ISDN Basic

Rate Network Interface specifications as specified by the Company. The ISDN Basic Rate Interface is comprised of a limited set of standard user-network interfaces. The BRI customer premises equipment (CPE) located at the customer premises must be compatible with the network interface. This interface is defined as follows:

A two-wire interface is the physical interface between a central office switch equipped with ISDN and the customer premises equipment which is necessary for terminating a telephone circuit or facility at the customer premises.

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C. Standard Features

1. Closed User Group – Allows the user to establish subnetworks within which the members of the Closed User Group can communicate. Each data terminal in a Closed User Group can be arranged in one of the following modes:

a. Outgoing Access -- The data terminal originates outgoing calls only.

These calls may terminate within or out of the Closed User Group.

b. Incoming Access -- The data terminal receives incoming calls only. These calls may terminate within or out of the Closed User Group.

c. Incoming Calls Barred – The data terminal originates outgoing calls only

to the data terminals in the Closed User Group with which it is associated.

d. Outgoing Calls Barred – The data terminal receives incoming calls only

from the data terminals in the Closed User Group with which it is associated.

e. Unrestricted Access – The data terminal receives and originates both

incoming and outgoing calls.

2. Configuration Group – Associates a button or buttons of an ISDN- CPE station to a feature or group of features. Each different telephone set button arrangement requires that a different Configuration Group be assigned.

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D. Service Capability Packages*

1. Through the North American ISDN Users’ Forum, a set of ISDN Service Capability Packages have been defined and given a letter designation. Each of the Service Capability Packages describes a specific interface configuration as well as the features and capabilities of that interface. Detailed technical specifications are defined for each of the Service Capability Packages. These packages have been established to help simplify the ordering, provisioning, and installation of ISDN-BRI Service.

2. The Standard ISDN-BRI Package (Package S) without features is provided in

conjunction with Individual Residence and Business, Key Trunk and Digital Centrex Local Exchange Service. Packages H and L are provided in conjunction with Key Trunk Local Exchange Service only. Package G includes Local Exchange Service and Caller ID (number only).

Customers may subscribe to one of the following Service Capability Packages specifying the assignment of each B-Channel:

a. Package G:

1-B Voice only 1-B data only Local Exchange Service Caller ID (number only)

b. Standard ISDN-BRI Package (Package S) without features

1–B Alternate voice/data 1–B Alternate voice/data

c. Package H:

(Key Telephone System only) 1-B Voice Only 1-B data only (Includes Additional Call Offering)

d. Package L:

(Key Telephone Systems only) 1-B data only 1-B Alternate voice/data (Includes Additional Call Offering)

* ISDN terminal equipment is the responsibility of the customer and must support the configuration,

optional services, and feature chosen by the customer.

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E. Optional Services and Features*

1. The ISDN-BRI Service offering provides the customer with the option of subscribing to the following features, where available:

a. Call Pickup – Originating and Terminating – This feature allows a station

user to answer any call within an associated predesignated pickup group. If more than one line within the pickup group has an unanswered incoming call, the call to be answered is selected by the central office switching system.

b. Flexible Calling - This feature includes:

Hold/Retrieve B-Channel Reservation Three-Way Conference Calling Add-on (previously held conference call) Drop Last Call Transfer No Transfer Restriction Consultation Hold

c. Six-Way Conference Calling, Drop, Hold, Transfer – This feature allows

the customer to add up to five parties to an existing call. This feature is for voice calls only.

d. Automatic Callback (Repeat Dial) – This feature provides automatic

callback to the last dialed number.

e. Additional Call Offering (ACO) – This feature allows multiple call appearances per telephone number (B-Channel) per telephone set. Example: A customer can put up to 3 calls on hold and receive another call on the phone, with all calling parties dialing the telephone number associated with voice on B-Channel.

f. Call Forwarding – This feature provides the customer with Call

Forwarding Variable, Call Forward Busy and Call Forward No Answer with Message Waiting Indicator, either Visual or Audible.


optional services, and features chosen by the customer.

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10.1.1 General

E. Optional Services and Features*

1. The ISDN-BRI Service offering… (Cont’d)

g. Caller ID with Name – This feature permits the customer to receive and display the calling party name and telephone number for calls placed to the customer.

h. Additional Directory Numbers – Additional Directory Numbers are

available on each B-Channel in addition to the primary directory number assigned to the B-Channel. Additional Directory Numbers are subscribed to separately.

i. Multi-line Hunt Group – This feature is limited to hunting within ISDN-BRI

lines and on an individual customer location basis. Directory numbers within the Multi-line Hunt Group may not have multiple call appearances.

l. Loop Extension – ISDN-BRI Service is available only where the

customer's service location is within the provisioning limitation, which is dependent upon decibel (db) loss, as determined prior to installation of the service. The loop distance limitation to ensure acceptable decibel (db) loss is a cable plant (route) distance of approximately 18,000 feet. Should the customer's service location exceed said limitations, the Company will utilize special equipment to extend loops beyond 18,000 feet only where a 32db loss can be maintained on the facility.

k. Feature Package 1 - This package includes:

Flexible Calling Automatic Callback Additional Call Offering Call Forwarding Caller ID with Name


optional services, and features chosen by the customer.

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INTEGRATED SERVICES DIGITAL NETWORK (ISDN) 10.1 BASIC RATE INTERFACE (BRI) (Cont'd)

10.1.2 Regulations

A. This service is offered only where facilities and appropriate technology exist. ISDN-BRI will be provided to customers only when service can be provisioned where a 32db loss can be maintained on the facility. The loop distance within which to obtain this level of service is a cable plant (route) distance of approximately 18,000 feet or less. The Company will extend the service beyond 18,000 feet in accordance with the terms of this Local Terms of Service and at an additional monthly rate as specified in Section 10.1.4.B.1.

B. In exchanges where IntraLATA Presubscription has been implemented, only one

InterLATA and one IntraLATA Carrier may be selected for all B-Channels associated with the same ISDN-BRI Service. Access via 101XXXX to other Interexchange Carriers is available.

C. ISDN-compatible customer premises terminal equipment is required for proper

operation. It is the customer’s responsibility to provide necessary power and obtain such equipment.

D. This service is available only from offices which have the necessary facilities to

provide ISDN-BRI Service on the standard network platform. In the event that a customer is serviced by a non-conforming office, the Company will provide ISDN-BRI Service from an alternative serving central office at no additional charge to the customer, where adequate facilities exist. Such provisioning may be elected where, at the discretion of the Company, service can be provided at a reasonable cost to the Company. By accepting the service, the customer accepts the serving central office location assigned by the Company and agrees to move their service to the local serving central office at such time as service is made available in that office or assume the additional FX charges applicable, without incurring Non-Recurring Charges specified in this section or Service Charges as specified in Section 4 of this Local Terms of Service.

Emergency 911 calls placed over ISDN-BRI lines provisioned via this arrangement will be identified as the foreign service central office NXX and not the non-ISDN compatible central office NXX. The Company shall not be liable for any loss or damages arising from emergency calls placed from ISDN-BRI lines provisioned via a foreign serving central office.

E. A minimum service period of three months is required.

F. ISDN-BRI Service does not provide for the transmission of packet data on either the

D-Channel or one of the B-Channels.

G. Two Primary Directory Numbers will be included with an ISDN-BRI Service, one for each B-Channel. If Additional Directory Numbers are required on either channel, an additional charge, as specified in Section 10.1.4 of this Local Terms of Service, will apply for each additional number.

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H. One directory listing will be provided with ISDN-BRI Service. Additional Listings are available as specified in Section 6 of this Local Terms of Service.

I. The provisions for suspension of service at the customer’s request, as defined in

Section 2 of this Local Terms of Service, do not apply to ISDN-BRI Service.

J. ISDN-compatible terminal equipment is a requirement for operation and is the customer’s responsibility. This equipment is dependent upon commercial power and not power from the Company's central office. For their safety and well being, all ISDN customers are encouraged to maintain a non-ISDN access line on the premises for emergency calls in the event of a loss of commercial electrical power. In the event a subscriber elects to disconnect or not maintain a non-ISDN access line, the customer assumes full responsibility for telephone service in the event of an emergency.

K. ISDN-BRI lines may be purchased out of this Local Terms of Service to be

associated with Digital Centrex Service, as defined in Section 12 of this Local Terms of Service. Terms and conditions for Digital Centrex Service will apply to these ISDN-BRI lines except as otherwise stated in this section. Optional features compatible with ISDN-BRI Service may be purchased from the Digital Centrex Optional Features section of this Local Terms of Service as well as features unique to ISDN lines from the Optional Features in this section.

ISDN-BRI lines associated with Digital Centrex Service may be purchased only for those features from the Digital Centrex Service section of this Local Terms of Service. ISDN-BRI Service can be provisioned in the same Digital Centrex customer group if, and only if, the customer group is resident in an ISDN equipped host or remote office. All other Digital Centrex customers can subscribe to ISDN-BRI Service; however, the service will be provisioned as a stand-alone service and will not be included in the customer group.

L. ISDN-BRI Service may be terminated in key telephone systems that are ISDN

compatible.

M. The ISDN-BRI Multi-line Hunt Group optional feature specified in this Local Terms of Service is available exclusively with ISDN-BRI Service and cannot be provisioned in conjunction with non-ISDN lines. The monthly rate associated with the Multi-line Hunt Group feature is not applicable to ISDN-BRI Service terminating on Key Telephone Systems or the Digital Centrex Key Trunk equivalent access line rate.

N. ISDN-BRI Service is not offered in conjunction with Local Measured Service,

Optional Local Calling Plan, or PBX Trunk Local Exchange Service.

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A. ISDN-BRI Service is offered on an unlimited use basis. Usage charges to Extended Area Calling and Community Connect Service exchanges apply in conjunction with the applicable access line. Toll charges apply for calls completed outside the customers Local Calling Area. When two simultaneous B-Channels are combined for a maximum data speed of 128 Kbps, the call will be billed as if two calls were dialed by the originating customer.

B. The monthly rates for Service Capability Packages are applied on a per package

basis. The monthly rates for the Optional Features and Feature Package 1 are applied on a per Service Capability Package basis.

C. The ISDN-BRI monthly rates are in addition to the applicable Individual Residence or

Business, Key Trunk, or Digital Centrex Service access line rates. The Extended Area Calling Adder and Community Connect charges apply as appropriate in conjunction with the appropriate access line. The ISDN-BRI monthly rates for Package G include Local Exchange Service, Caller ID (number only) and any otherwise applicable EAS charges. All applicable state and federal charges will also apply.

D. The Non-Recurring Charge for ISDN-BRI Service Capability Package installation will

be discounted 50% when a customer commits to a 12-month service period or 100% when a customer commits to a 24-month service period. If termination of service prior to the end of the commitment occurs, the customer is responsible for payment of the discounted amount of the Non-Recurring Charge, which represents the installation charge initially waived.

However, this termination requirement will not apply when the customer converts to a Next Generation Service Offering provided under this Local Terms of Service, provided that:

The service period for the new service offering is a minimum period equal to or exceeding the remaining service period of the disconnected arrangement, whichever is greater;

The service orders to install the new service and disconnect the old service are related together, and there is no lapse in service between installation of the new service and disconnection of the existing service; and

The service orders are for the same customer at the same location.

ISDN–BRI to: ISDN–PRI, TransLink, Frame Relay Service (FRS), or Asynchronous Transfer Mode (ATM) are a few examples of a Next Generation Service Offering.

(C)

(T)

VA 17-08




10.1.3 Application of Rates (Cont'd)

E. ISDN-BRI Service provides for one Configuration Group to be established at the initial implementation of service. Subsequent additions of Configuration Groups or in excess of one group on the initial establishment of service will be charged an installation charge per Configuration Group.

F. A Change Charge will apply for a database change subsequent to the installation of

an ISDN-BRI Service. This includes changing, adding, or deleting features or feature packages, directory numbers, or number appearances.

G. Service Charges, as specified in Section 4 of this Local Terms of Service, do not

apply to ISDN-BRI Service.

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10.1.4 Rates and Charges Monthly

A. Service Capability Packages Rate NRC

Package G $65.00 $150.00 (Includes Local Exchange Service and Caller ID (number only))

Standard ISDN-BRI Package* 25.00 135.00 (Package S) without features 35.00 135.00

Package H* 35.00 135.00

Package L* 35.00 135.00

* The ISDN-BRI Service rates set forth above are in addition to the applicable Individual Residence or

Business, Key Trunk, or Digital Centrex access line rates.

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10.1.4 Rates and Charges (Cont'd)

B. Optional Features Monthly Rate

1. Individual Features

Call Pickup (per member) $1.00 Flexible Calling 1.00 Six-Way Conference Calling 5.00 Automatic Callback (Repeat Dial) 2.00 Additional Call Offering (ACO) 1.00 Call Forwarding 2.00 Caller ID with Name 7.00 Additional Directory Number (each) 2.00 Multi-line Hunt Group 2.00 Loop Extension 15.00

2. Feature Packages

Feature Package 1 12.00 Flexible Calling Automatic Callback Additional Call Offering Call Forwarding Caller ID with Name

C. Change Charges Nonrecurring Charge

Closed User Group $65.00 Configuration Group 60.00 Database Change 10.00

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PRIVATE BRANCH EXCHANGE SERVICE The Private Branch Exchange Service Information In This Section Has Been Deleted As A Result of CPE Deregulation. The Direct Inward Dialing and Direct Inward Outward Dialing Service Information Has Been Moved to Section 13, Pages 45 through 48.

VA 17-DT



CENTREX SERVICE Multi-line telephone systems used in conjunction with Centrex Service which were not already connected to Company facilities as of February 16, 2020, must, upon connection to the Company’s facilities, be configured to allow direct “911” dialing by any end user and must be configured to send MLTS notifications as described in Section 2.9.1. 12.1 DIGITAL CENTREX ACCESS CONNECTION

12.1.1 General

A. The minimum charge for the Digital Centrex Access Connection Service as provided in this Local Terms of Service shall be one month.

B. End User Charges will apply for each Access Connection to the network and for each

Centrex Connection.

12.1.2 Digital Centrex Access Connection Service

A. Digital Centrex Access Connection Service provides direct network access associated with the provision of Digital Centrex Service. The quantity of the access is specified by the customer at the rates shown in Section 12.1.3 of this Local Terms of Service.

B. Digital Centrex Access Connection Service is basically two elements: (1) the Access

Connection at the applicable PBX or key trunk rate as shown in Section 3 of this Local Terms of Service, and (2) the applicable touch call rate for each trunk specified.

C. Digital Centrex Access Connection Service does not provide any features, functions

or intercom connections. These Access Connection arrangements are basic requirements to those Centrex enhancements.

(N)

(N)

VA2020-10



CENTREX SERVICE 12.1 DIGITAL CENTREX ACCESS CONNECTION (Cont'd)

12.1.3 Rates

The following rates are for Digital Centrex Access Connection Service only and apply to the provision of Digital Centrex Service as found in Section 112.1 of this Local Terms of Service.

A. Access Connection

1. 1-100 Centrex lines - applicable Key Trunk Rate

2. 101 and over Centrex lines - applicable PBX Trunk rate

3. The applicable business one party rate will apply when access is provided on a

one-to-one basis for customers with the same number of Centrex lines as access connections to the network.

B. Service Charges

1. Applicable service charges will apply where appropriate as set forth in Section

4 of this Local Terms of Service.

2. Line Connection Charges will apply for each Access Connection.

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MISCELLANEOUS SERVICE ARRANGEMENTS 13.1 EXTENSION SERVICE

13.1.1 General

A. Extension Service is furnished in connection with all classes of main service, excluding public telephone service.

B. Extension service is to be located where its use is restricted to those having the right

to use the customer's service as specified in Section 2 of this Local Terms of Service, except that it may be terminated on the premises of someone other than the customer to provide for the answering of calls when the customer is not available at the main service.

1. Extension service will not be provided in different buildings on different

premises when no other main service is located on that premises except when both locations are associated with one subscriber and are used in the conduct of one establishment or business.

2. Due to the inability to administer answer only capabilities in a customer-

provided equipment environment, extension service will be provided only to locations of different individuals, firms, or corporations who have and continue to have main service at the locations where the extension service is furnished.

3. All customers in service as of May 26, 1982, which do not comply with

paragraphs 1. and 2. above, may continue to have such service arrangements at the same location. In the event the service is moved from a present location, paragraphs 1. and 2. above will apply.

C. Mileage charges for circuits connecting extension service with main service not in the

same premises, are shown in Section 13.2 of this Local Terms of Service.

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MISCELLANEOUS SERVICE ARRANGEMENTS 13.1 EXTENSION SERVICE


D. Extension service may be provided at any location designated by the subscriber (except as specified below), provided standard transmission can be secured and subject to any restrictions that may apply.

1. Where the subscriber has one-party access line service, extension service may

be terminated on other premises of the subscriber when two or more premises of the same subscriber are used in the conduct of one establishment or business and providing facilities are available and technical equipment limitations permit.

2. Extension service will not be provided in any location where it would, in the

opinion of the Company, replace main access line service.

3. Business rates apply for extension service from a business premises when it terminates in a residence. If extension service from residence main service is installed in a business location, business rates apply for both the extension and the main access line service.

E. The number of extensions or their equivalents, which may be installed with each

access line, may be limited in order to avoid interferance with the effective operation of telephone service.

F. Extension service may be connected with main service on a permanently bridged

basis or on a key arrangement basis. No additional charges apply for connecting main and extension service on a permanently bridged basis except for applicable extension line mileage, service connection charges or installation charges. When main and extension service are connected on a key arrangement basis, the charges are as shown elsewhere in this Local Terms of Service for the type of termination used.

Note: Where regular facilities do not provide standard supervisory transmission,

see Section 14 of this Local Terms of Service for long line adapter and supplemental power supply equipment.

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MISCELLANEOUS SERVICE ARRANGEMENTS 3.2 EXTENSION AND TIE LINE MILEAGE

13.2.1 Regulations

A. An extension line is a circuit connecting, (1) main service with extension service, (2) a PBX station with a PBX system (or with another PBX station) or, (3) the primary termination of a main line with additional terminations of the main line, either directly or through a key arrangement. PBX rates quoted in this section apply only to two-point connections between stations on different premises.

B. A tie line is a circuit directly connecting PBX systems. Tie Line mileage charges

apply for the distance between systems, whereas, extension mileage applies for the distance between stations. The rates quoted in this section do not consider the use of tie lines for communications involving one or more stations not on the same premises with the PBX systems or the use of trunking circuits to central offices.

C. If a desired key arrangement involves the use of more than one pair of wires,

extension line mileage for each additional wire (not pair of wires) is charged for at one-half the schedule rate of extension lines.

13.2.2 Rates

Charges apply as follows:

Per I.N.C. Month

A. Local Channels

1. Different premises: Extension and Tie Lines Each 1/2 Mile or fraction thereof, Extension Line - $3.90 Tie Line - 3.90 Single Wire - 1.95

When associated with interexchange channels:

For applicable rates, see Section 20.9 of this Local Terms of Service, Channel Type 2011 and Channel Type 2014.

2. Mileage shown above is measured as airline between the terminal equipment.

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B. Interexchange Channels:

(Between the toll rate centers of exchanges involved)

For applicable rates, see Section 20.9 of this Local Terms of Service, Channel Type 2011 and Channel Type 2014.

Per Month

C. Interoffice Channels: (Between Charlottesville Main and Charlottesville North only) Each 1/2 mile or fraction thereof, airline between $3.90

Note: The above mileage charges and mileage measurements also apply to

connect customer-provided terminal equipment and communications systems which arelocated on different premises subject to the provisions of Section 15.

Note: The rate for an extension line or tie line includes the necessary

wiring to reach service in other buildings on the same premises where the buildings are connected by enclosed passageways, suitable conduit, support structure, or trenching for this wiring is provided between buildings by the customer.

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13.2.2 Rates (Cont'd) Per Month

D. Drop Service When an extension line or tie line involves premises in more than two exchanges, drop service charges apply. The charge for drop service applies once for each exchange in which one or more lines are located $15.18

E. Temporary Service

The charges for service furnished for periods of less than one month are billed one-month minimum charges, except interexchange circuits, which are furnished at twice the schedule charge for the number of days in service (maximum charge not to exceed the schedule charges for one month). There is a $5.00 charge for drops furnished for periods of one week or less.

F. Other Mileage

Rates and regulations applying to other types of mileage are in the following sections of this Local Terms of Service:

1. Foreign Exchange - Section 9. 2. Private Line Telephone Service and Channels - Section 20. 3. Private Line Morse Service and Leased Lines - Section 20.

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MISCELLANEOUS SERVICE ARRANGEMENTS 13.3 TOUCH TONE CALLING SERVICE

13.3.1 General

A. Touch Tone Calling Service provides for the origination of telephone calls through the use of push buttons in lieu of a rotary dial.

B. Touch Tone Calling Service will be provided only where Touch Tone Calling facilities

are available.

C. Touch Tone Calling Service is provided in connection with all business and residence service except as provided for elsewhere in this Local Terms of Service.

D. Touch Tone Calling Service is provided at no charge.

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MISCELLANEOUS SERVICE ARRANGEMENTS 13.4 CUSTOM CALLING FEATURES

13.4.1 General

A. Custom Calling Services are optional telephone service arrangements which may be provided only from central offices equipped to provide one or more of the following custom calling features:

1. Enhanced Call Waiting - provides a subscriber, who is busy on a call, a tone

signal when another caller is trying to reach that number. The subscriber may then place the first call on hold, answer the second and talk alternately on each.

Note: Enhanced Call Waiting service also includes the ability to cancel

Enhanced Call Waiting on a per call basis.

2. Call Forward Features - Call Forward Features permit the forwarding of incoming calls under a variety of conditions to another telephone number either by dialing an activation code or via pre-programming by the Company. Calls may be forwarded to any number subject to the availability of the necessary facilities in the central office from which the calls are to be transferred. The customer subscribing to this service is responsible for applicable usage charges. Only one call forwarding arrangement, consisting of a single calling path, will be provided per exchange service line for which the customer subscribes to this feature, unless the customer is also subscribed to the Call Forward Additional Paths feature, in which instance one call path per Call Forward Additional Path feature subscribed to will be provided. When the Customer’s designated forward-to number is not in the Customer’s local or expanded local calling area, the use of multiple paths for the completion of simultaneous toll calls may be subject to restrictions or prohibitions imposed by the Customer’s Presubscribed Interexchange Carrier.

Call Forward Features shall not be used to extend calls on a planned and continuing basis to intentionally avoid the payment in whole or in part, of usage charges that would regularly be applicable between the station originating the call and the station to which the call is ultimately transferred. If the Company determines that Call Forward Features are being used in a manner not consistent with the intent of the service or in any other way violates the restrictions of the service, the Subscriber will be determined ineligible for the service and the service will be removed from the customer’s account.

a. Call Forwarding - This feature permits the manual forwarding of incoming

calls to another telephone number. When activated, all calls will forward; calls cannot be answered from a line with Call Forwarding activated. Call Forwarding overrides Call Forward No Answer and Call Forward Busy, but those features resume functionality when Call Forwarding is deactivated.

(1) Call Forwarding – Provides a customer the capability to control

activation/deactivation and the forward-to number of the service by using dialing tones.

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13.4.1 General

A. Custom Calling Services are optional telephone service … (Cont’d)

2. Call Forward Features (Cont’d)

b. Call Forward No Answer - This feature permits the automatic forwarding of an incoming call to another telephone number when the called telephone remains unanswered for a predetermined number of rings, usually four or five.

Where facilities are available, this feature also includes Call Forwarding of Call Waiting when the customer is also subscribed to Call Waiting or Enhanced Call Waiting. Call Forwarding of Call Waiting forwards unanswered waiting calls to a customer-designated telephone number using Call Waiting and Call Forward No Answer. An incoming call to a busy line first receives a Call Waiting tone. If the call is not answered within a set period of time, the incoming call is forwarded to a customer-designated telephone number.

(1) Call Forward No Answer-Fixed – This feature is activated and the

customer selected forward-to number is preprogrammed by the Company at the time service is established and can only be changed via service order.

(2) Call Forward No Answer-Customer Programmable – Provides a

customer the capability to control activation/deactivation and the forward-to number of the service by using dialing tones.

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13.4.1 General

A. Custom Calling Services are optional telephone service …

2. Call Forward Features (Cont’d)

c. Call Forward Busy - This feature permits the automatic forwarding of an incoming call to another telephone number when the called telephone is already in use. Call Forward Busy shall not be used to extend calls on a planned and continuing basis to intentionally avoid the payment of Rotary Line/Hunting Service.

(1) Call Forward Busy-Fixed – This feature is activated and the

customer selected forward-to number is preprogrammed by the Company at the time service is established and can only be changed via service order.

(2) Call Forward Busy-Customer Programmable – Provides a

customer the capability to control activation/deactivation and the forward-to number of the service by using dialing tones.

d. Call Forward Additional Paths

Business customers who subscribe to Call Forward No Answer-Fixed or Call Forward Busy-Fixed may also subscribe to the Call Forward Additional Paths feature. This feature is not available with Call Forward Features that allow customers to remotely change the forward-to telephone number. Call Forward Additional Paths allows a business Call Forwarding subscriber the ability to specify the number of simultaneous calls that will be forwarded to the forward-to telephone number. Regulations for Call Forward features are also applicable for each Call Forward Additional Path.

(1) The forward-to telephone number must be a domestic telephone

number.

(2) The Call Forward Additional Paths customer must subscribe to sufficient paths to adequately handle incoming calls without impairing any service offered by the Company.

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13.4.1 General


2. Call Forward Features

d. Call Forward Additional Paths (FCF1FLC PTH) (Cont’d)

(3) The number of paths may not exceed the terminating capability of the forward-to telephone number. In no case, shall the number of additional paths exceed 99.

(4) Customers with a single (non-rotary) exchange line/trunk or a

rotary (hunting) arrangement of 10 or less lines/trunks may purchase up to 10 additional paths.

(5) For customers with a rotary hunting arrangement of more than 10

lines/trunks, the number of additional paths cannot exceed the number of lines/trunks in the forwarding arrangement.

(6) The applicable Service Charges will be charged when the number

of paths is changed or when the forward-to telephone number is changed.

3. Three-Way Calling - Enables a subscriber to add a third party to an existing

call without operator assistance. If either of the parties hangs up, the subscriber may continue the conversation with the remaining person or add a different third party. Call transmission may vary depending on the distance and routing.

Three-Way Calling is available on a flat rate or usage sensitive basis. Under the usage sensitive option, the customer will only be billed for successful activations. If, during a three-way call, one party disconnects and another party is connected, an additional activation charge will apply. The provision of this service on a usage sensitive basis is subject to technical limitations and is provided where facilities are available. Upon the customer's request, blocking of this feature is available at no charge.

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13.4.1 General


4. Call Waiting ID

Call Waiting ID provides the name and number associated with an incoming Call Waiting call to special CPE furnished by the subscriber. This feature gives customers the opportunity to identify incoming callers without interrupting the current call, which helps them decide whether or not to answer the waiting call. Subscription to and call waiting is required in order to subscribe to Call Waiting ID.

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13.4.1 General


5. Signal Ring Plus - Allows a customer to have two telephone numbers assigned to a local exchange line. Each telephone number will provide a distinctive ring on incoming calls to allow for identification of the incoming call. A distinctive call waiting tone may be provided, where facilities permit, to customers also subscribing to Enhanced Call Waiting. Signal Ring Plus is provided only where central office equipment and facilities are available. Signal Ring Plus can be provided with other custom calling features. Custom calling features are provided in association with the primary number and each secondary number with the following exception:

- The Call Forwarding - Basic feature is available in one of two arrangements.

When the Call Forwarding - Basic feature is activated:

a. Calls to the primary and secondary numbers are forwarded to the same location; or,

b. Only calls to the primary number will be forwarded. Calls to the

secondary number will not be forwarded.

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13.4.1 General


6. Three-Way Calling with Transfer - This feature allows a user to Hold an in-progress call and complete a second call while maintaining privacy from the first call, or to add on the previously held call for a three-way conference. Incoming calls may be transferred to another access arrangement on an inter- or intra-switch basis, except as specified in Section 13.4.1.A.10.c. following.

a. The subscriber can transfer the caller to the secondary destination in one

of three ways:

(1) Blind Transfer

By placing the original caller on hold, dialing the secondary destination, and upon hearing the ring, hang up, resulting in the original caller being connected to the secondary destination.

(2) Announced Transfer

By placing the original caller on hold, dialing the secondary destination, and upon hearing the ring, hang up, resulting in the original caller being connected to the secondary destination.

By placing the original caller on hold, dialing the secondary destination, and upon the party at the secondary destination answering the phone, the subscriber announces the transfer of the call (on hold at the time) and hangs up (on hook), resulting in the original caller being connected to the secondary destination.

(3) Three-Way Conferencing with Option to Transfer

By placing the original caller on hold, dialing the secondary destination, and upon the party at the secondary destination answering the phone, taking the original caller off-hold; resulting in a three way connection. The subscriber can then hang up; resulting in the original caller continuing to be connected to the caller at the secondary destination.

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13.4.1 General


6. Three-Way Calling with Transfer - This feature allows (Cont'd )

b. The subscriber of Three-Way Calling with Transfer can receive or originate the initial call. Three-Way Calling with Transfer allows the subscriber to originate both legs of a three way connection and subsequently disconnect, enabling the other parties to remain connected.

c. Where the subscriber originates both legs of a three-way call, those legs

will remain bridged together when the subscriber goes on hook when at least one of the legs is a call for which both the originating and terminating points are served by the same switch. Where the subscriber originates two inter-switch legs of a three-way call, both legs remain bridged when the subscriber goes on hook where the serving switch is not a 5ESS switch. For such calls in a 5ESS switch, both inter-switch legs are disconnected when the subscriber goes on hook.

d. This feature shall not be used to extend calls on a planned and

continuing basis to intentionally avoid the payment in whole or in part of message charges, toll or otherwise, that would regularly be applicable between the stations bridged together by the subscriber.

e. The Three-Way Calling with Transfer subscriber is responsible for all

applicable local and toll usage charges for calls originated by the subscriber, including connections which continue after the subscriber exits the call. The use of this feature by the subscriber to complete simultaneous outgoing calls may be subject to restrictions or prohibitions imposed by the Customer’s Presubscribed Interexchange Carrier, if the calls are not in the Customer’s local or expanded local calling area.

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13.4.1 General


7. Outbound Call Block Features

a. This feature blocks all outbound dialing with the exception of abbreviated dialing for 911 (Emergency Reporting Services) and 711 (Service for Telecommunications Relay Services). In addition, all pay-per-use features are blocked.

b. All other Customer Calling Features and Custom Calling II Features are

prohibited with the use of this feature and lines equipped with this feature will not have a directory listing.

c. This feature is subject to the availability of facilities and is only available

to flat rate residence one party and flat rate business one party customers.

B. Custom Calling Services will be provided in connection with individual line residence

and business service. PBX, ISDN-BRI, ISDN-PRI, Centrex customers and payphone line services are excluded.

C. Other facilities and services requested by subscribers and not detrimental to this

service or other services of the Company will be furnished in accordance with regulations and at the rates specified in this Local Terms of Service.

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MISCELLANEOUS SERVICE ARRANGEMENTS 13.4 CUSTOM CALLING FEATURES (Cont’d)

13.4.2 Rates and Charges

Service Charges do not apply when Custom Calling Features are installed.

A. Individual Features

The following rates and charges apply in addition to those established for any associated services.

The rates for Custom Calling Features are as follows:

Monthly Rate Individual Rates Residence Business

Enhanced Call Waiting $7.00 $7.00

Call Forwarding 5.00 5.00

Call Forward No Answer – Fixed 3.00 3.00

Call Forward No Answer - Customer Programmable 3.00 3.00

Call Forward Busy - Fixed 3.00 3.00

Call Forward Busy - Customer Programmable 3.00 3.00

Call Forward Additional Paths (Per Path) N/A 5.00

Three-Way Calling a. Flat rate Option - Monthly charge 5.00 5.00 b. Usage Option $1.50 per activation N/A N/A

Signal Ring Plus 5.00 5.00

Three-Way Calling with Transfer N/A 6.61

Call Waiting ID 8.60 8.60

Outbound Call Block Feature 6.61 6.61

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B. Packaged Features Monthly Rate Per CO Line Equipped Residence Business Essentials Package Enhanced Call Waiting Three-Way Calling Call Forwarding Return Call Repeat Dial Speed Dial 8 Caller ID with Name (Includes

Anonymous Call Rejection) Call Waiting ID Call Forward No Answer-Fixed Call Forward Busy-Fixed

N/A $20.00

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MISCELLANEOUS SERVICE ARRANGEMENTS 13.5 SPECIAL BILLING SERVICES

13.5.1 Special Reversed Charge Toll Service (Enterprise Service)

A. General

1. Special reversed charge toll service is an arrangement where charges for toll messages will be reversed to the called subscriber without specific request of the calling party. This service is subject to the regulations and rates shown below.

2. Special reversed charge toll service may be contracted for only by subscribers

to business individual line (except coin box) or PBX service.

3. The subscriber may select one or more exchanges from which he desires special reversed charge toll service.

4. In each exchange selected, a special telephone number designation will be

assigned to the subscriber for this service. This designation will be listed in the telephone directory of the selected exchange.

5. The subscriber may specify not more than three telephone numbers in all, of

which not more than one telephone number may be in any one exchange, to which calls placed for his special designation will be completed. The subscriber shall specify the hours during which these calls will be completed by the operator to each of the specified telephone numbers. Calls will be completed to only one of the specified telephone numbers during any one period.

6. Calls for the special telephone number designation assigned to any exchange

will be accepted only from telephones bearing the designation of that exchange. Only station-to-station calls placed by calling the special designation are considered as coming within the scope of this service. The subscriber assumes all charges for calls completed.

B. Rates

1. Each completed call is charged for at the established station-to-station

operator-assisted rate.

2. In addition, a service charge of $7.59, ADRSRTL(ENT), per month will be made for each exchange selected. This charge entitles the subscriber, without other charge, to a listing with explanatory notes, as in the judgment of the Company are necessary.

3. Service and Equipment Code, ADRSRTL(OC), will be applicable for other

Telephone Companies with variable rates.

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MISCELLANEOUS SERVICE ARRANGEMENTS 13.5 SPECIAL BILLING SERVICES (Cont'd)

13.5.2 Reserved For Future Use

13.5.3 Electronic Billing Records

A. General

1. At the request of the subscriber, copies of local exchange service, long distance message telecommunications service and other charge and credit billing records will be provided on machine tape and/or 3.5" diskette.

2. When billing records are provided on machine tape, the initial blank tape is

furnished by the customer and thereafter tapes are exchanged.

3. Billing records provided on machine tape and/or 3.5" diskette will be written in the format and machine code used by this Company and the subscriber will be responsible for making the billing records compatible with the subscriber's data processing equipment.

B. Rates

1. Machine Tape

Per Month (a) Local service and equipment

records $43.35

(b) Other charge and credit records 43.35

(c) Long distance message

records 43.35

2. 3.5" Diskette

All billing records 30.00 13.6 ROTARY LINE SERVICE

A. Rotary Line Service is a central office arrangement designed to select the next available line of a subscriber's group of hunting lines when the line associated with the called number of the subscriber is busy. Lines arranged for Rotary Line Service will be billed at the applicable Rotary Line Rate in Section 3.2.

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MISCELLANEOUS SERVICE ARRANGEMENTS 13.7 REMOTE CALL FORWARDING

13.7.1 General

A. Remote Call Forwarding (RCF) is a network service that uses a telephone number and electronic central office facilities to forward automatically all calls dialed to the RCF telephone number to the customer's telephone number in another exchange (Terminating Telephone Number). This offering is equivalent to automated Enterprise Service.

B. Remote Call Forwarding is offered subject to the availability of suitable facilities.

C. A Remote Call Forwarding arrangement includes the equipment necessary to

forward one telephone call to a terminating telephone number.

D. Remote Call Forwarding may be associated with PBX or Centrex Service and with individual line service, except Payphone Line Service.

E. Remote Call Forwarding is provided on condition that the customer subscribe to

sufficient Remote Call Forwarding arrangements and terminating telephone numbers in order to handle calls adequately without interfering or impairing any services offered by the Company. If, in the opinion of the Company, additional Remote Call Forwarding arrangements or terminating telephone numbers are required, the customer will be responsible for subscribing to these additional arrangements or numbers. In the event the customer refuses to subscribe to these additional arrangements or numbers, the customer's Remote Call Forwarding service shall be subject to termination.

F. Where additional terminating telephone numbers are requested by the customer or

required by the Company for association with the same RCF number, the additional numbers must be of the same class and grade of service and on the same premises as the first terminating telephone number.

G. Remote Call Forwarding is not represented as satisfactory for data transmission.

H. Call Forwarding service is not offered for use with a Remote Call Forwarding

terminating station.

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MISCELLANEOUS SERVICE ARRANGEMENTS 13.7 REMOTE CALL FORWARDING

13.7.1 General (Cont’d)

I. The Company will not provide identification of the originating telephone number to the Remote Call Forwarding customer.

J. The classification of residence or business service for Remote Call Forwarding

arrangements is determined by the class of service of the terminating telephone number.

K. Charges for calls from originating stations to a RCF telephone number are the

responsibility of the originating station, unless the calls are accepted as collect at the terminating telephone number. Charges as shown in Section 13.7.2 for the forwarding of calls from the RCF number to the terminating telephone number, are the responsibility of the Remote Call Forwarding customer.

L. For any collect calls placed to the RCF number, charges as shown in Section 13.7.2

for calls forwarded to the terminating telephone number, apply regardless of whether or not these calls are accepted as collect at the terminating telephone number.

13.7.2 Rates

Per I.N.C. Month

A. Business First arrangement Associated with a Remote Call Forwarding Number $10.00 $27.00*

B. Business Additional arrangements

associated with the same Remote Call Forwarding number, per arrangement - 23.00*

C. Residential - 26.50*

*In addition, for each call forwarded to a terminating telephone number in the local service area of the

exchange or zone in which the RCF telephone number is located, charges apply as shown elsewhere in this Local Terms of Service for Additional Business or Residence Message Units, as appropriate. For each call forwarded to a terminating telephone number not in the local service area of the exchange or zone in which the RCF telephone number is located, charges apply as shown in Section 23 of this Local Terms of Service.

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MISCELLANEOUS SERVICE ARRANGEMENTS 13.8 SERVICE OBSERVING ARRANGEMENTS

13.8.1 General

The Company will provide Service Observing Arrangements on a station basis, a line basis, a trunk basis or a combination of two or all of these. In station observing, the observer is connected to the station talking circuit and may observe all telephone communications to or from that station. In line or trunk observing, the observer is connected to the line or trunk and may observe all telephone communications over that line or trunk. Position observing is provided also in connection with other receiving equipment (Automatic Call Distributors).

13.8.2 Service Limitations

A. Service Observing Arrangements will be furnished only by written application in the

following format:

APPLICATION FOR SERVICE OBSERVING ARRANGEMENTS

The undersigned, a subscriber to telephone service from Central Telephone Company of Virginia (the "Subscriber"), hereby applies to Central Telephone Company of Virginia, (the "Company") for Service Observing Arrangements as specified on the attached order form. Such service is accepted subject to the conditions herein prescribed.

1. The Subscriber understands that the Company's regulations, terms and

conditions limit the Subscriber's use of Service Observing Arrangements to the training of employees and the improvement and maintenance of their skills in the use of communications equipment in the Subscriber's business operations and that the employment of Service Observing Arrangements in any other manner or for any other purpose is prohibited.

2. The Subscriber agrees to notify each employee who may use a telephone

which is subject to Service Observing Arrangements that any usage of that telephone may be observed.

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MISCELLANEOUS SERVICE ARRANGEMENTS 13.8 SERVICE OBSERVING ARRANGEMENTS


A. Service Observing Arrangements will be furnished only … (Cont'd)

3. If the Subscriber is a hotel, club, hospital or is engaged in any similar operation where telephone service is used by the public, the Subscriber agrees that Service Observing Arrangements will be used for administrative purposes only and will not be used to observe conversations between guest rooms or between guest rooms and other locations involving the use of central office lines.

4. The Subscriber agrees that the Company may discontinue the furnishing to the

Subscriber of Service Observing Arrangements at any time if they are used in violation of law or the Company's regulations.

5. The Subscriber indemnifies the Company against any cost, damage or

expense, including the cost of defense, resulting from any claim against the Company arising from the Company's furnishing Service Observing Arrangements to the Subscriber or from the Subscriber's use of the Service Observing Arrangements.

B. Service Observing Arrangements are provided for use in the training of employees

and the improvement and maintenance of their skills in the use of communications equipment in the Subscriber's business operations. Their use in any other manner or for any other purpose is prohibited.

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MISCELLANEOUS SERVICE ARRANGEMENTS 13.9 CALL SCREENING SERVICES

13.9.1 General

A. Outgoing Call Screening is an optional arrangement where outgoing calls which are routed to a Company operator will be processed only on a bill to third number, collect call or calling card basis as instructed by the calling party. This service is offered only where facilities are available and is limited to those areas served by central offices arranged for this service.

B. Incoming Call Screening is an optional arrangement where incoming third number

and/or collect calls to a number are restricted and cannot be billed. Incoming Call Screening is available through the Line Information Data Base (LIDB) and does not restrict calls from all areas of the United States. The incoming call must be placed through an operator with access to LIDB in order for screening to take place.

C. Incoming Call Screening charges do not apply when the service is initiated by the

Company as a means of fraud control.

13.9.2 Rates and Charges Monthly Rate Per CO Line Equipped Residence Business

A. Outgoing Call Screening $2.70 $2.70

B. Incoming Call

Screening-Third Number and Collect 2.70 2.70

C. Incoming Call

Screening - Third Number Only 2.70 2.70

D. Incoming Call

Screening - Collect Only 2.70 2.70

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MISCELLANEOUS SERVICE ARRANGEMENTS 13.10 TOLL TERMINALS

13.10.1 General

A. Customers desiring direct connection with the toll switchboard will be furnished toll terminals under the following conditions:

1. Toll terminals will be provided only in exchanges having a toll switchboard

or in an adjacent exchange to the exchange having the toll switchboard. The installation of toll terminals in an adjacent exchange will be limited to hotel or motel subscribers with a PBX system equipped with automatic selector level access. The rates and charges for this service include toll terminal charges listed below plus leased line charges per toll terminal for the distance between the central office serving this subscriber and the central office having the toll switchboard as shown in Section 20 of this Local Terms of Service. Charges for toll calls placed over toll terminal facilities, which are terminated in an exchange adjacent to a toll center, will be based on the toll rate point from which the toll calls originate.

2. The customer for toll terminals must also subscribe to access line service

on the same premises.

3. Since the facilities provided are intended primarily for the purpose of completing toll calls originated by the customer, toll terminals will not be listed in the alphabetical section of the directory.

4. The established service connection charges and charges for moves and

changes as specified in Section 4 of this Local Terms of Service will apply.

13.10.2 Rates

A. Each toll terminal, per month ............................. Applicable B-1 Rate

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MISCELLANEOUS SERVICE ARRANGEMENTS 13.10 TOLL TERMINALS


B. When located in an adjacent exchange:

Each toll terminal, per month Rate for toll terminal,

plus applicable rate for leased line between toll center and exchange where the customer is located.


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MISCELLANEOUS SERVICE ARRANGEMENTS 13.12 SIMPLIFIED MESSAGE DESK INTERFACE (SMDI)

13.12.1 General

A. Simplified Message Desk Interface (SMDI) is a feature that provides an integrated, automated interface to a customer-provided message system. SMDI furnishes call related information about the origin and destination of a message that has been forwarded to an Enhanced Service Provider's Uniform Call Distribution (UCD) or Rotary Trunk Hunting group. This data includes:

1. The called station number.

2. The calling station number for intra-office calls.

3. The type of Call Forwarding feature used by the called station number

(Call Forwarding Basic, Busy or No Answer).

This call related information is passed to the Enhanced Service Provider's message system via a data link from the central office to the Provider's premises.

B. "Enhanced Service Provider" in this context refers to any entity that furnishes

answering and/or voice messaging services to clients.

C. Audible Message Waiting Indicator (stuttered dial tone) is a feature included in the SMDI monthly rate as listed in Section 13.12.3.A of this Local Terms of Service.

Audible Message Waiting Indicator (stuttered dial tone) and Message Waiting Indicator - Visual are features included in the SMDI monthly rate as listed in Section 13.12.3.C.

D. Message Waiting Indicator - Visual (message lamp) is an additional feature

available at the rates listed in Section 13.12.3.B of this Local Terms of Service.

13.12.2 Regulations

A. A full duplex RS232 format data channel is required to provide signaling between the central office and the Enhanced Service Provider's messaging equipment. Such a data channel must be provided to each central office providing SMDI capability according to Section 20 of this Local Terms of Service.

B. SMDI service requires the Enhanced Service Provider to have a UCD Group or

Rotary Line Service in the same central office where the data channel originates, and Digital Centrex lines or voice lines for voice transmission. The UCD Group and Digital Centrex lines will be provided according to provisions in Section 12 of this Local Terms of Service; Rotary Line Service will be provided according to provisions in Section 13.6 of this Local Terms of Service; voice grade lines will be furnished according to provisions in Section 3.2 of this Local Terms of Service.

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C. In addition to the rates and charges associated with SMDI service, each line must be equipped with at least one of the following Call Forwarding features:

1. Call Forwarding - Basic

2. Call Forwarding - Busy

3. Call Forwarding - No Answer

Rates, charges and regulations for these services are listed in Section 13.4 of this Local Terms of Service.

D. SMDI is furnished only from central offices that have been arranged to provide

this feature. The feature is provided subject to availability of facilities.

13.12.3 Rates Installation Monthly Charge Rate

A. SMDI with Audible Message Waiting Indicator

1. Common equipment, per

data channel, per central office equipped: $1500.00 $300.00

B. Message Waiting Indicator - Visual

1. MWI - Visual allows an

Enhanced Service Provider to supply client lines with capability for a message waiting lamp to alert clients when a message is waiting:

(a) With Meridian 0.25

Business Sets or comparable customer premises equipment (per line):

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13.12.3 Rates Installation Monthly Charge Rate

B. Message Waiting Indicator – Visual

1. MWI - Visual allows an … (Cont’d)

(b) If power source $5.00 required for lamp (per line):

The Message Waiting Indicator – Visual is not guaranteed to work on all network serving facilities.

C. SMDI with Audible Message

Waiting Indicator and Message Waiting Indicator – Visual

1. Common equipment per $1,500.00 350.00

data channel per central office equipped

D. Non-recurring service connection charges as found in Section 4 of this Local

Terms of Service apply for service establishment, moves and changes. 13.13 RESERVED FOR FUTURE USE 13.14 CUSTOM CALLING II FEATURES

13.14.1 General

A. Custom Calling II Features are optional services which may be provided only from central offices equipped to provide the following Custom Calling II Features:

1. Return Call - by dialing the Return Call activation code, the subscriber

directs the central office to recall the telephone number of the last incoming call to the subscriber's telephone. Activation must occur before another incoming call or a call waiting indication is received by the subscriber. Return Call allows the subscriber to return a call without knowing the number of the calling party.

If the recalled number is busy, the central office will monitor the status of that line for up to 30 minutes. When the line becomes available, the subscriber will be signaled with a distinctive ring. When the subscriber lifts the handset, the call will be automatically dialed.

Return Call will not return calls to parties who have blocked the delivery of their numbers.

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MISCELLANEOUS SERVICE ARRANGEMENTS 13.14 CUSTOM CALLING II FEATURES

13.14.1 General

A. Custom Calling II Features are optional services which may … (Cont’d)

Return Call is available on a flat rate or usage sensitive basis. Under the usage sensitive offering, the customer will incur an activation charge regardless of whether the customer chooses to advance or abandon the call. The provision of this service on a usage sensitive basis is subject to technical limitations and is provided where available. Upon the customer's request, blocking of this feature is available at no charge.

2. Repeat Dial - by dialing the Repeat Dial activation code, the subscriber

directs the central office to recall the telephone number of the last outgoing call from the subscriber's telephone. Activation must occur before another outgoing call is placed by the subscriber. The central office will redial the telephone number whether the original call was answered, unanswered or busy. Where technically feasible, when a caller receives a busy condition, the service will automatically play an announcement offering the caller the option of having the service complete the call if the called line becomes available within the next thirty minutes.

If the redialed number is busy, the central office will monitor the status of that line for up to 30 minutes. When the line becomes available, the subscriber will be signaled with a distinctive ring. When the subscriber lifts the handset, the call will be automatically dialed.

Repeat Dial is available on a flat rate or usage sensitive basis. Under the usage sensitive offering, the customer will incur an activation charge regardless of whether the customer chooses to advance or abandon the call. The provision of this service on a usage sensitive basis is subject to technical limitations and is provided where available.

Upon the customer's request, blocking of this feature is available at no charge. Customers have the choice of blocking the announcement as well as the ability to activate the feature or blocking the announcement only and prohibiting activation of the feature by pressing "7". This second option still allows activation of the feature by dialing *66.

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13.14.1 General


3. Selective Call Ring – an arrangement where certain terminating calls are identified at the called station by a distinctive ring. This allows the Selective Call Ring subscriber to recognize who is calling him by use of the distinctive ring. If the Selective Call Ring subscriber also has Call Waiting and is using his line, then he will be alerted to a Selective Call Ring by a distinctive call waiting tone.

The distinctive ring or call waiting tone is activated when a call is received from a telephone number that matches one of up to 31 numbers on the Selective Call Ring list. If the incoming call is from a telephone number in a multi-line hunt group, this feature will not work unless the number is the main telephone number in the group, or each terminal has a unique telephone number associated with it within the group.

The Selective Call Ring list is a list created by the subscriber, through an interactive dialing sequence, and can be altered at the subscriber's discretion.

This feature can be deactivated at the subscriber's discretion.

4. Selective Call Acceptance – an arrangement that allows a subscriber to

selectively accept only calls arriving from a list of up to 31 previously identified directory numbers.

A call will only be accepted when it is received from a telephone number that matches one of up to 31 numbers on the Selective Call Acceptance list. Calls from telephone numbers that do not match one of the 31 numbers on the Selective Call Acceptance list will be routed to an announcement stating that the called party does not wish to receive the call. If the incoming call is from a telephone number in a multi-line hunt group, this feature will not work unless the number is the main telephone number in the group, or each terminal has a unique telephone number associated with it within the group.

The Selective Call Acceptance list is a list created by the subscriber, through an interactive dialing sequence, and can be altered at the subscriber's discretion.


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13.14.1 General


5. Selective Call Forward – an arrangement that allows a subscriber to selectively forward calls arriving from a list of up to 31 previously identified directory numbers to a remote destination number.

Calls that terminate on a line with this feature are forwarded only if the call is received from a telephone number that matches one of up to 31 numbers on the Selective Call Forward list. If the incoming call is from a telephone number in a multi-line hunt group, this feature will not work unless the number is the main telephone number in the group, or each terminal has a unique telephone number associated with it within the group.

The Selective Call Forward list is a list created by the subscriber, through an interactive dialing sequence, and can be altered at the subscriber's discretion.


6. Selective Call Blocking – an arrangement that allows a subscriber to

selectively block calls arriving from a list of up to 31 previously identified directory numbers. A call will be blocked when it is received from a telephone number that matches one of up to 31 numbers on the Selective Call Blocking list. Calls that are blocked will be routed to an announcement stating that the called party does not wish to receive the call. If the incoming call is from a telephone number in a multi-line hunt group, this feature will not work unless the number is the main telephone number in the group, or each terminal has a unique telephone number associated with it within the group.

The Selective Call Blocking list is a list created by the subscriber, through an interactive dialing sequence, and can be altered at the subscriber's discretion.


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13.14.1 General


7. Call Trace – by dialing the Call Trace activation code, the subscriber can initiate a trace of a previously received telephone call without obtaining prior legal authorization or assistance from the Company. The results of a completed trace will be recorded in the serving central office and will be made available only to law enforcement agencies, as directed by the subscriber. A trace is considered complete when the number of the calling party is successfully recorded by the customer's serving central office equipment. The subscriber will hear a pre-recorded announcement informing him/her that the trace was successful.

A trace may only be performed within an area capable of transmitting the calling number information to the customer's central office equipment.

In situations where the Call Trace functionality is activated by a subscriber, information pertaining to non-published numbers will be provided to the authorized law enforcement agency upon request.

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13.14.1 General


8. Caller ID with Name – an arrangement that allows the subscriber to view the telephone number of the line used by the calling party and the name (up to 15 characters) associated with the directory listing. After the first ring, the central office sends the telephone number and name of the calling party as well as the current month, day, hour and minute. If the incoming call is handled by an operator or is from outside a Caller ID with Name equipped calling area, the calling number and name will not be displayed.

The Caller ID with Name display feature requires a telephone set or an adjunct unit capable of recognizing and displaying the calling telephone number and name sent from the central office.

If the incoming call is from a caller served by a PBX, only the main number or name of the PBX is transmitted and available for display.

If the incoming call originates from a multi-line hunt group, the telephone number or name transmitted will always be the main number or name of the hunt group.

Caller ID with Name is not available on operator-handled calls.

Due to blocking, the Caller ID with Name feature is not suitable for the provision of 911 or E911 service and is, therefore, not available to 911 or E911 providers except in conjunction with their administrative lines.

Where facilities are available, Anonymous Call Rejections is provided with Caller ID with Name at no additional charge.

Anonymous Call Rejection (ACR) allows subscribers to reject receipt of calls from callers who utilize Caller ID Blocking. The calling party who has chosen to block delivery of his name and number will hear a recorded announcement stating that the called party will not accept anonymous calls. The announcement will also state that the caller should hang up and call back with caller identification unblocked to complete the call.

Subscribers may deactivate Anonymous Call Rejection by dialing the deactivation code (*87 or 1187) and may receive calls from callers utilizing Caller ID Blocking. Subscribers must dial the reactivation code (*77 or 1177) to reactivate Anonymous Call Rejection. Confirmation announcements will confirm activation and deactivation of the feature.

Calls routed to the Anonymous Call Rejection recorded announcement are not considered complete calls and will not be billed by the Company.

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13.14.1 General


9. Caller ID Blocking

a. Per Call Blocking

Per Call Blocking – allows a calling customer to block the display, or delivery, of his/her directory number or name associated with a terminating or called party set which has Caller ID or Caller ID with Name as a purchased feature.

This feature is activated by dialing an activation code prior to placing a call. When the caller hangs up, the feature is deactivated.

Per Call Blocking is available at no charge to all customers where SS7 Trunk Signaling is available.

Per Call Blocking will be provided in connection with single line residence (R-1), single line business (B-1) and Centrex service. PBX, and Payphone Line Service are excluded.

Per Call Blocking will not prevent the transmission of the calling party number on services such as E911 and 800/888 that utilize Automatic Number Identification (ANI) for delivery of the calling number.

b. Per Line Blocking

Per Line Blocking is available upon request, facilities permitting, only to subscribers of Nonpublished Telephone Number service (refer to Section 6) or to established shelters of private, non-profit and publicly funded domestic violence intervention agencies and federal, state and local law enforcement agencies.

Per Line Blocking allows subscribers to prevent transmission of their directory name/number on all outgoing calls placed from their line. Caller ID Per Line Blocking is in operation on a continuous basis. A service order is required to establish or remove this feature.

The transmission of the directory name/number can be temporarily enabled on a call-by-call basis by dialing a pre-assigned access code prior to making each call. This action must be repeated each time a call is made to allow transmission of the directory name/number.

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13.14.1 General

A. Custom Calling II Features are optional services which may …

9. Caller ID Blocking (Cont’d)

b. Per Line Blocking

There is no monthly recurring charge for Per Line Blocking. Service Order Charges are waived for the initial request for Per Line Blocking. However, subsequent requests to add Per Line Blocking after it has previously been removed will incur the applicable Service Order Charge.

Per Line Blocking will not prevent transmission of the calling party number on services such as E911, 800/888 and 950 that utilize Automatic Number Identification (ANI) for delivery of the calling number.

B. Custom Calling II Features will be provided in connection with individual line

residence and business service. PBX customers, ISDN-BRI, ISDN-PRI and Payphone Line Service are excluded. Custom Calling II Features as specified in Section 12.1.3.A. are available with Digital Centrex Service.

C. Custom Calling II Features will be provided subject to the availability of facilities

and equipment compatibility. Additionally, the features described will only operate on calls originating and terminating within Custom Calling II equipped offices. Also, feature screening lists can only contain telephone numbers of subscribers served out of Custom Calling II capable offices.

D. The Company will determine if the customer's equipment is compatible with

Custom Calling II Features and advise the customer of modifications which may be required.

E. Other facilities and services requested by customers and not detrimental to their

service or other services of the Company will be furnished in accordance with regulations and at the rates specified in the applicable sections of this Local Terms of Service.

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MISCELLANEOUS SERVICE ARRANGEMENTS 13.14 CUSTOM CALLING II FEATURES (Cont'd)


Service Charges do not apply when Custom Calling II Features are installed in conjunction with individual line service.

The following rates and charges apply in addition to any associated service rates and charges.

The Company will reserve the right to offer Custom Calling II Features for a 30-day trial period at no charge.

The individual rates for Custom Calling II Features are shown as follows:

Monthly Rate

Individual Rates Residence Business

Return Call

- Flat Rate Option $6.00 $6.00

- Usage Option $1.50 per activation N/A N/A

Repeat Dial

- Flat Rate Option 6.00 6.00

- Usage Option $1.50 per activation N/A N/A

Selective Call Ring 6.00 6.00

Selective Call Acceptance 6.00 6.00

Selective Call Forward 6.00 6.00

Selective Call Blocking 6.00 6.00

Call Trace $6.61 per successful trace N/A N/A

Caller ID with Name (includes 11.00 11.00 Anonymous Call Rejection)

Caller ID Per Call Blocking 0.00 0.00

Caller ID Per Line Blocking 0.00 0.00

(I)

(I)

(I)

(I)

(I)

(I)

(I)

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MISCELLANEOUS SERVICE ARRANGEMENTS 13.15 RESERVED 13.16 DUAL TONE MULTI-FREQUENCY (DTMF) SERVICE

13.16.1 General

A. Dual Tone Multi-Frequency (DTMF) Service provides the customer with the ability to receive DTMF signals over a DID trunk group. This signalling provides a higher quality trunk group through improved incoming switching capabilities.

B. The Company will provide DTMF Service in the exchanges where facilities are

available.


Charges apply for each trunk as follows: Per I.N.C. Month

Each trunk *** $1.15 *** One service order charge will apply per each request. In addition to that charge, a line connection

charge per trunk connected will apply.

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MISCELLANEOUS SERVICE ARRANGEMENTS 13.17 RESERVED FOR FUTURE USE

(T)

(D)

(D)

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MISCELLANEOUS SERVICE ARRANGEMENTS 13.18 BUSY STUDY REPORTS AND ENHANCED TRAFFIC ASSESSMENTS

13.18.1 General

Busy Study Reports and Enhanced Traffic Assessments are measurements of a subscriber's telecommunication facility requirements. These services are beneficial to subscribers who need to forecast their communications or business activities associated with telephone service. Traffic information is processed on a minimum of five (5) day intervals. Traffic information is provided subject to the availability of suitable central office facilities.

13.18.2 Regulations

A. Busy Study Reports - These studies are routinely conducted in all offices on

certain types of services. These studies provide basic statistics necessary to forecast individual communication facilities requirements.

B. Busy Study Reports disclose usage in CCS's with overflow and peg count

information. The Busy Study Reports provide recommendations of facilities needed to handle traffic based on a specified grade of service. The reports show the above data for the busiest hour of each day for a five (5) day period.

C. DID Service Subscribers are notified at no cost when periodic usage studies

indicate that existing facilities are inadequate to meet subscriber needs. DID service subscribers are notified if over-trunking exists beyond a three (3) month time period.

D. A Busy Study Report will be provided, on a demand basis, to all subscribers

when they feel their existing quantity or type of service lines may or may not be adequate. There is no charge for this study when requested two (2) times a calendar year or less. More than two (2) busy Study Reports will be billed at the Enhanced Traffic Assessment rates.

E. Enhanced Traffic Assessments are more detailed studies that provide valuable

information to a subscriber in a simplified program arrangement. This information allows the subscriber to easily forecast business productivity pertaining to accessibility by customers; potential sales and order volume loss; evaluate advertising and promotional programs; schedule work forces and improve staffing.

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F. Enhanced Traffic Assessments are scheduled and performed on a customer request basis.

G. The Enhanced Traffic Assessment has been designed to show how many calls

are being placed to and from a number, the length of time, in minutes, the lines in use and how many terminating calls cannot be completed during a specified period of time. A trunk recommendation is provided based on a specific grade of service.

H. WATS line studies can be performed when the line to be studied is an originating

dial tone line from a Company Central Office. This study can be in Busy Study Report or Enhanced Traffic Assessment formats.

I. Studies will be scheduled and performed subject to the availability of Central

Office facilities and office work load.

J. The Daily Busy Hour Report is included with the cost of an Enhanced Traffic Assessment. This report furnishes the customer with the following information for the busiest hour of each day during the study:

1. Total count of calls (inward and outward); 2. Total minutes of use; 3. Count of inward calls lost due to the lack of customer lines, and 4. Length of average call in minutes.

Also, provided is the number of lines needed to carry traffic for the requested grade of service based on an average business day of usage.

K. The Hourly Detail Report, available as an option with the Enhanced Traffic

Assessment, supplies detailed information on a per day, per hour basis. This report captures, for each hour of the day, the number of terminating and originating calls, total minutes of use, total number of terminating calls that could not be completed and the length of the average call in minutes.

13.18.3 Charges

A. Busy Study Report (2 requests annually) No charge

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13.18.3 Charges (Cont'd)

B. Enhanced Traffic Assessment - Includes Daily Busy Hour Report

1. DID Trunk Groups

Program Establishment (per customer) .................... $250.00 Per Diem - per trunk group ....................................... 10.00

2. Individual Line Group, Rotary Hunt Group,

Individual Trunk Group Studies - (per group, per location)

Lines/Trunks Group 5-Day Study 10-Day Study 1-5 $140.00 $210.00 6-15 190.00 285.00 16-25 240.00 360.00 26-Over 290.00 435.00

C. Hourly Detail Report

The Hourly Detail Report format is provided at a rate of $35.00 in addition to the Enhanced Traffic Assessment charges listed above.

13.18.4 Multiple Study Account Charges

The following rates pertain to multiple study subscription on an annual basis and is confined to Direct Inward Dial (DID) service of the same account, same location.

Enhanced Traffic Assessment - Trunk Groups

A. 3 Studies per year

Program Establishment (per study) $250.00 Per Diem - Per Trunk Group - 20% reduction of total yearly cost

B. 4 Studies per year

Program Establishment (per study) $250.00 Per Diem - Per Trunk Group - 25% reduction of total yearly cost

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MISCELLANEOUS SERVICE ARRANGEMENTS 13.19 CENTRAL OFFICE BLOCKING SERVICE

13.19.1 General

A. Central Office Blocking Service is an offering that allows a customer to restrict selected outgoing calls on each access line or trunk. This offering does not apply to local calls, calls to Company numbers such as repair service, directory assistance and emergency service (911).

B. Central Office Blocking Service is provided subject to the availability of suitable

central office facilities.

13.19.2 Central Office Blocking Service Options

A. Option #1 - (Obsolete - See Section 113)

B. Option #2 - This option allows customers to restrict outgoing calls on the following:

1 + 900, 0 + 900

C. Option #3 - This option allows customers to restrict outgoing calls on the following:

1 + 700, 0 + 700 1 + 900, 0 + 900

D. Option #4 - This option allows customers to restrict outgoing calls on the

following: 1 + 700, 0 + 700 1 + 900, 0 + 900

011 + DDD to numbers outside the North American Numbering Plan


The following rates and charges are for Central Office Blocking Service and are in addition to the applicable service charges, monthly rates and nonrecurring charges for exchange access lines and other associated services or equipment.

A. Recurring

Monthly Rate Business Residence 1. Option #1 (Obsolete - See Section 113) 2. Option #2 $0.00 $0.00 3. Option #3 0.00 0.00 4. Option #4 2.35 2.35

B. Nonrecurring

Nonrecurring service charges and Service Order charges are not applicable to Central Office Blocking Service options 1, 2 and 3.

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MISCELLANEOUS SERVICE ARRANGEMENTS 13.20 DIRECT INWARD DIALING (DID) SERVICE

13.20.1 General

A. DID service permits incoming dialed calls from the exchange network to reach a specific PBX station line without the attendant's assistance.

B. The service is provided subject to the availability of facilities, telephone numbers

and compatibility of PBX facilities.

C. Provision of this service includes central office switching equipment necessary for in-dialing from the exchange and long distance network directly to PBX station lines associated with switching equipment located on the customer's premises.

D. The service must be provided on all lines in a trunk group arranged for inward

service.

E. The minimum contract period for the service is one year. In case of discontinuance or reduction of service within the minimum contract period, a termination charge equal to the DID trunk equipment rate for each full month of service unexpired shall be applied.

F. The rates shown consider the use of standard company equipment and serving

arrangements and are in addition to rates and charges for other services with which it is furnished.

G. Operational characteristics of interface signals between the Company-provided

connecting arrangements and the customer-provided switching equipment must conform to the FCC’s Part 68 Rules.

H. The Company shall not be responsible to the customer or authorized user or joint

user if changes in any of the facilities, operations or procedures of the Company render the facilities provided by a customer, authorized user or joint user obsolete or require modification or alteration of the equipment or system or otherwise affect its use or performance.

I. Directory listings will be provided in accordance with the regulations of Section

6.2A of this Local Terms of Service for PBX service. DID numbers furnished are not entitled to free directory listings.

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MISCELLANEOUS SERVICE ARRANGEMENTS 13.20 DIRECT INWARD DIALING


J. Customer provided switching systems must provide for the intercepting of assigned but unused telephone numbers in a manner consistent with Company standards.

K. The Company will not modify its equipment from the original manufacturer's

specifications in order for it to be compatible with customer provided equipment.

L. Customers are prohibited from sharing DID service since it is provided on a per customer basis only.

M. Temporary suspension of service as described in Section 2 does not apply to

DID service.

N. The removal of one or more numbers from a DID number block is offered at the charge specified in 13.20.2.D. following. In such cases, the customer shall continue to pay the appropriate rate for the original block of DID numbers.

The re-instatement of one or more numbers to a DID number block is offered at the charge specified in 13.20.2.E. following.

O. A DID customer may reuse DID numbers for non-DID purposes when the

customer’s DID service is disconnected. Rates and charges will be determined by the appropriate tariffs and/or local terms of service for the new services.

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MISCELLANEOUS SERVICE ARRANGEMENTS 13.20 DIRECT INWARD DIALING (Cont'd)

13.20.2 Rates and Charges Per Termination Month Liability

A. Each DID Trunk Equipment [2] $ 13.28 [1] [5]

B. Each 100 DID Telephone Numbers [3] 108.38 -

C. Each 20 DID Telephone Numbers [4] 21.68 -

Nonrecurring Charge D. Removal of a number from DID

number block, per Number per order $25.00

E. Re-instatement of a number to a DID number block, per Number per order 25.00

[1] In addition to the Basic Local Exchange Trunk Rate. [2] The customer is required to subscribe to a sufficient number of trunks in the DID trunk group to

maintain an incoming Trunk Completion rate of 99 percent. [3] Blocks of 100 DID Telephone Numbers are provided in exchanges not equipped with DMS-100F

type central offices. [4] Blocks of 20 DID Telephone Numbers are provided in exchanges equipped with DMS-100F type

central offices. [5] The initial service period for DID services shall begin at the date the service is installed and shall

continue for a period of one year with the same central office prefix. Existing DID customers as of the effective date of this Local Terms of Service are not affected by termination liability.

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MISCELLANEOUS SERVICE ARRANGEMENTS 13.21 DIRECT INWARD-OUTWARD DIALING (DIOD) SERVICE

13.21.1 General

A. Direct Inward-Outward Dialing (DIOD) Service provides the subscriber with a two-way trunk allowing direct inward and outward dialing on the same trunk. DIOD Service does not require separate trunks for outward dialing.

B. DIOD Service is furnished subject to the availability of facilities, telephone

numbers and the compatibility of PBX facilities.

C. Station billing detail, where outward calling is recorded on a per number basis, is not provided with DIOD trunks. DIOD Service provides outward call billing on a per trunk basis.

D. DIOD rates are the equivalent of the PBX Trunk rate in the exchange in which

the service is provided.

E. To establish DIOD Service, a DID Trunk Equipment Charge, as shown in Section 13.20.2A of this Local Terms of Service, will apply.

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MISCELLANEOUS SERVICE ARRANGEMENTS 13.22 FRAME RELAY SERVICE

Effective August 13, 2015, this service will no longer be available to new customers for new orders nor will new orders from existing customers be accepted (except to the extent permitted by a Term Discount Plan).

All existing customers may migrate to another company-provided service at any time without incurring nonrecurring or service charges. Termination Liability Charges will not apply if customers with a Term Discount Plan migrate to another company-provided service prior to expiration of the Term Discount Plan.

Existing customers will be grandfathered as follows:

• As of August 13, 2015, month-to-month customers will no longer be able to subscribe to this

service.

• Customers with a Term Discount Plan that expires after August 13, 2015 may retain their Frame Relay Service covered by that Term Discount Plan until the expiration of that Term Discount Plan. Existing Term Discount Plans will not be renewed.

13.22.1 Description

A. Frame Relay Service (FRS) is a fast packet network that permits the

transmission of data at speeds of 56/64 Kbps, 128 Kbps, 256 Kbps, 384 Kbps, 512 Kbps, 1.544 MBPS, or 44.210 MBPS using Permanent Virtual Circuits (PVCs). Utilizing statistical multiplexing, the FRS network enables the customer to allocate circuit bandwidth to applications as needed, rather than assigning fixed channels to specific applications.

B. Permanent Virtual Circuits (PVCs) are logical channels that connect ports on a

frame relay switch or between frame relay switches. PVCs are end-to-end, bi-directional channels that are established and non-established via the service order process. Separate PVCs must be established to each location to which the customer desires to transmit data. PVC channels are virtual channels that are established in software tables and do not tie up facilities when not in use. With FRS, customers may select from three different classes of PVCs to ensure greater reliability for mission-critical applications in the event of network congestion. Multiple PVCs can be defined over a single Frame Relay Access Line (FRAL), thereby providing a single access line the capability to transmit data to multiple destinations.

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13.22.1 Description (Cont’d)

C. FRS requires the use of customer terminal equipment that functions as a multiplexer, bridger or router. This terminal equipment must be purchased separately from the FRS and must conform to Consultative Committee for International Telecommunication Union (ITU) and American National Standards Institute (ANSI) standards set forth in ITU: Q.933 Annex A, ANSI: T1.617 Annex D. The terminal equipment accumulates customer data and transfers it into a frame relay format suitable for transmission over the FRS network.

D. In the operation of FRS, Customer Premises Equipment (CPE), such as frame

relay assemblers and disassemblers, encapsulate arriving data into variable length frames. The information contained in these frames is data link connection identifier (DLCI) addresses, which identifies the PVC in the network that should be used to forward the frame to its proper destination. The CPE then sends the frame into the FRS network over a dedicated access facility called a User Network Interface (UNI). The frame relay switch reads identifying information and routes the frame to the proper destination based on pre-established PVC.

E. Variable frame length capability is useful in communications between

asynchronous Local Area Networks (LAN) and for transport of synchronous data traffic. FRS is capable of handling the requirements of bursty data sources because of the ability of the service to allocate additional bandwidth when not in use by other sources.

F. FRS is provided to the customer in the form of a FRAL, Frame Relay User

Network Interface Port and the PVC.

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G. The actual throughput of aggregated PVC bandwidths in use at the same time on the same port cannot exceed the port speed.

H. Since multiple PVCs may be defined on one physical port, it is possible for the

cumulative Committed Information Rates (CIRs) to exceed the physical bandwidth of that port. This is referred to as oversubscription and when this occurs, there can be no guarantee that the CIR defined for that port and PVC will be available at any point in time.

I. The CIR and the Excess Burst Size (Be) are traffic management parameters that

allow the customer to fine tune implementation of FRS in conjunction with the classes of PVCs offered.

J. 64 Kbps Clear Channel Capability (CCC) will be provided upon request and

where deemed applicable by the Company. Charges Applicable Under Special Conditions may apply.

13.22.2 Definitions

A. 64 Kbps Clear Channel Capability (CCC) - A channel connection that provides

an end-to-end digital connection between the customer's premises and the customer's Serving Central Office in which all 64 Kbps of bandwidth are available for the customer's use.

B. Committed Information Rate (CIR) - Defines the amount of data throughput on

any designated PVC that the Company will support under normal operating conditions. CIR is administered per PVC. Any data burst beyond the CIR may be labeled Discard Eligible (DE) if the data transfer rate exceeds the CIR of the PVC being used. If the FRS network develops congestion, the frames marked DE may be discarded. Upon service subscription, the customer must specify the PVC class and CIR for each PVC. The retransmission of discarded frames is administered by the customer’s CPE.

C. Customer Designated Location (CDL) - The geographic location designated by

the customer where the customer’s CPE is first considered to enter the Company’s network.

D. Data Link Connection Identifier (DLCI) – The address information contained in

the frame relay header that conveys to the network how an individual frame should be routed. The DLCI essentially defines the customer end point to which a particular frame should be sent.

E. Excess Burst Size (Be) - Denotes the data above CIR at which customer data will

be admitted to the FRS network. All Excess Burst data admitted to the network that exceeds the CIR will be designated discard eligible.

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13.22.2 Definitions (Cont’d)

F. Frame - A sequence of contiguous bits delimited by beginning and ending flag sequences.

G. Frame Relay Access Line (FRAL) – A UNI that provides access to the FRS

network. A FRAL includes the provision of a frame relay access port and the physical facility from the customer designated location to the Company Central Office.

H. Frame Relay Access Port (FRAP) – A port on the FRS network that is used to

interconnect other Company provided private line services such as DigiLink, TransLink or a digital cross connect system port to the FRS network. The FRAP is the physical entry point for PVCs. Ports include the electronic equipment used in connecting these service elements to the FRS network and enable customers to allocate bandwidth to applications as needed.

I. Frame Relay Service (FRS) – A fast packet network that provides the customer

high-speed access and throughput to different customer addresses. Utilizing statistical multiplexing, the FRS network enables the customer to allocate bandwidth to applications as needed, rather than dedicating fixed channels to specific applications. Customers may select from three different classes of PVCs to ensure greater reliability for mission-critical applications in the event of network congestion.

J. Frame Relay Service Network Serving Area – Area encompassing certain

serving area points. Serving area points are those Company central offices designated for the FRS Network Serving Area.

K. Gateway Service – Allows the Company FRS customers to interconnect to other

frame relay networks. The service is available wherever the Company has established a network interface with another private or public frame relay network. Gateway Service is only available where such network connectivity exists or where suitable connectivity arrangements can be made that are acceptable to the Company.

L. Local Access and Transport Area (LATA) - Denotes a geographic area

established for the provision and administration of communications service. It encompasses one or more designated exchanges that are grouped to serve common social, economic, and other purposes.

M. Local Area Network (LAN) – A network permitting the interconnection and

intercommunication of a group of computers, primarily for the sharing of resources such as data storage devices and printers.

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N. Logical Channel – A communications channel that allows two-way, simultaneous transmission of sequenced data packets through the network. No circuit capacity is preassigned to a logical channel. Capacity is made available as the data is transmitted. Each PVC is considered one logical channel or one virtual channel.

O. Maximum Burst Rate (MBR) - Denotes the maximum information rate at which

customer traffic will be admitted to the FRS network. Traffic rates in excess of MBR will be automatically discarded on ingress to the network. MBR is equal to the sum of the Committed Information Rate (CIR) and Excess Burst Size (Be).

P. Network to Network Interface (NNI) – Specifies how a frame relay switch sends

and receives data from a frame relay interexchange carrier’s or other customer's network.

Q. Permanent Virtual Circuit (PVC) - Provides a software-defined electronic path

between the two ports within the FRS network. A UNI or NNI port connection can be associated with multiple PVCs. Since all PVCs need not be in use at the same time, it is possible for the total CIR of all PVCs associated with one port to exceed the bandwidth of the port. It is not possible, however for the simultaneous aggregation of the PVCs throughput to exceed the bandwidth of the port. Such a relationship is referred to as oversubscription or overbooking. When oversubscription occurs, there is no guarantee that the bandwidth defined for that PVC will be available at any point in time. PVCs classified as Frame for Voice receive the highest priority routing with PVCs classified as Frame for SNA next in priority. Frame for LAN PVCs receive standard frame relay switching priority.

R. Private Network Link (PNL) – The facilities, normally DS1 service used from a

customer's frame relay switch location to the Company's Frame Relay Service Network.

S. Protocol - A specific set of rules, procedures or conventions relating to format

and timing of data transmission between two devices. It is a standard procedure that two data devices must accept and use in order to understand each other. Protocols break a file into parts called blocks or packets. When packets are sent, the receiving computer checks the arriving packets and sends an acknowledgment back to the sending computer.

T. Servicing Area Points - Geographical locations designated by the Company

where FRS network ports are located and where the FRS network is accessed.

U. Serving Central Office (SCO) - The Company central office from which the customer normally receives dial tone.

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V. Systems Network Architecture (SNA) - IBM's data communications scheme.

W. Statistical Multiplexing – A multiplexing technique in which timeslots are dynamically allocated on the basis of need rather than being predetermined. The data is typically transmitted on a first come, first served basis.

X. User to Network Interface (UNI) – A standard interface used to connect the end-

user to the Company FRS network. The UNI receives the data frame from the customer’s LAN or other CPE devices and verifies that the DLCI is valid before relaying the frame to the destination point.

Y. Utilization Reports - Reports that the customer can order that display circuit

utilization for Frame Relay Access Ports (FRAP) and Permanent Virtual Circuits (PVC).

The following diagram illustrates some of the above mentioned terms.

CDL = Customer Designated Location FRS = Frame Relay Service FRAL = Frame Relay Access Line FRAP = Frame Relay Access Port SCO = Serving Central Office UNI = User to Network Interface

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FRAP

FRS

Network

SCO

NNI

CDLFRAL

UNI

CDL

Frame Relay Service Between A Central Telephone CompanyLocation and Another Telephone Company's Location

SCO ExchangeBoundary

FRAP

Central Telephone Company FRS Diagram



MISCELLANEOUS SERVICE ARRANGEMENTS 13.22 FRAME RELAY SERVICE (Cont'd)


A. FRS is available at Company Servicing Area Point locations. FRS is offered for local and intraLATA use where Company facilities exist. FRS is offered for intrastate interLATA use where Company facilities exist as specified in the Company's Interexchange Services section. The regulations and rates specified herein are in addition to the applicable regulations and rates specified in other tariffs and other sections of this Local Terms of Service.

B. FRS is provided subject to the availability of facilities.

C. FRS is provided to the customer in the form of an FRAL or a combination of

digital, private line transport facilities (i.e., DigiLink or TransLink) and a FRAP, and a PVC at a specified CIR. The FRAL, or a combination of DigiLink and TransLink and a FRAP, form the customer access components to the FRS network.

D. 44.210 MBPS FRS is not offered bundled with the FRAL. 44.210 MBPS FRS is

available on a FRAP only basis and the 44.210 MBPS access line is obtained on an Individual Case Basis (ICB). The FRAP Only offerings are provided for digital special access line connections to the network supporting FRS. Digital special access facilities are available from the Private Line section of this Local Terms of Service, the Company’s Intrastate Access Service Tariff, or the CenturyLink Operating Companies Tariff F.C.C. No. 9.

E. The minimum service period for FRS is three months. FRS may be ordered on a

month to month basis or through a Term Discount Plan for fixed periods of 12 to 84 months.

F. The provision of suspension of service at the customer's request, as defined in

Section 2 of this Local Terms of Service, is not allowed for Frame Relay Service.

G. The customer is responsible for payment of a Maintenance Visit Charge, as defined in Section 4 of this Local Terms of Service, for visits by the Company to the customer premises when a service difficulty resulting in a trouble report is caused by the use of equipment or facilities provided by the customer.

H. When the customer orders additional PVCs, nonrecurring charges apply. In

addition, nonrecurring charges will apply to all changes made to a customer’s FRS configuration at the customer’s request, such as changes to add, delete, or rearrange the customer’s configuration, and changes to PVC classes and CIRs. One PVC nonrecurring charge applies for each PVC changed.

I. A customer subscribing to a FRAL or FRAP and a PVC will be referred to as the

Controller of the FRAL or FRAP. A customer may request data transmission capability to a different customer's location. Both customers must subscribe to frame relay service. The customer requesting PVC connectivity to another customer's location as such must have written permission from the Controller of the FRAL or FRAP for this data transmission capability.

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I. A customer subscribing to... (Cont'd)

The FRAL or FRAP and PVC may be ordered and billed independently and can have different customers as Controllers. A request by one customer to discontinue a PVC does not result in the disconnection of the FRAL and/or FRAP. Only the Controller of a FRAL or FRAP may authorize the disconnection of that FRAL or FRAP.

J. Whenever facilities are provided jointly by the Company and one or more other

telephone companies, the regulations, rates and charges of such other telephone companies apply for the equipment and facilities furnished by them for use in connection with the interexchange FRS provided by the Company.

K. Where it is necessary to use interexchange or local channel facilities of another

telephone company in order to furnish a private line service to interconnect to the Company’s FRS, such service will be furnished only if satisfactory arrangements can be made with the other company.

L. Due to technical limitations, the distance between the SWC and the customer

designated location (CDL) is limited to approximately 12,000 feet for 1.544 mbps access or 18,000 feet for 56 kbps access. A Company engineer may allow some deviation of this specification based on the gauge of wire used. For access lines that exceed this specification, the access line may be made operational by adding additional equipment. The Company will apply Charges Applicable Under Special Conditions, as defined in Section 5 of this Local Terms of Service, for the additional time and material required.

M. Charges Applicable Under Special Conditions, as defined in Section 5 of this

Local Terms of Service, may apply when technical limitations and/or the lack of facilities exist, or if it is necessary to construct facilities to satisfy service requests.

13.22.4 Obligations of the Company

A. The responsibility of the Company is limited to furnishing network equipment

suitable for FRS and to the maintenance and operation of such equipment in a manner proper for such service. Subject to this responsibility, the Company is not responsible for the through transmission of signals generated by the customer provided equipment or system, or for the quality of, or defects in, such transmission or the reception of signals by such equipment or systems.

B. The Company is not responsible for installation, operation or maintenance of

any terminal equipment, data unit or communications system provided by a customer or user. The Company is not responsible for adapting FRS to the technological requirements of any specific customer equipment.

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13.22.4 Obligations of the Company (Cont’d)

C. The Company is not responsible to the customer or user if changes in any of the equipment, operations or procedures of the Company used in the provision of FRS render any facilities provided by the customer or user obsolete or require modification or alteration of such equipment or system or otherwise affect its use or performance, provided the Company has met any applicable information disclosure requirements otherwise required by law.

D. In order to maintain the quality of FRS, the Company reserves the right to

perform preventative maintenance and software updates to the network. The Company has classified this maintenance as follows:

1. Scheduled Maintenance

Scheduled maintenance is used to perform such functions as hardware and software upgrades and network optimization. The Company will perform these tasks in a maintenance window that is defined as occurring between midnight and 6 a.m., local time, every Monday. The Company will provide advance notice of all scheduled maintenance.

2. Demand Maintenance

Demand maintenance may occur as a result of unexpected events and is performed when FRS network elements are in jeopardy. The Company will perform this type of maintenance at its discretion. Due to the nature of demand maintenance prior notification may not be possible; however, the customer will be informed when the maintenance has been completed.

13.22.5 Obligations of the Customer

A. The customer’s frame relay compatible terminal equipment is responsible for re-

transmitting frames that are discarded due to errors or network congestion.

B. Where FRS is available for use in connection with communications systems or equipment provided by a customer or user, the operating characteristics of such systems or equipment shall be such as not to interfere with any services offered by the Company. Such use is subject to the further provisions that the equipment provided by the customer or user does not endanger the safety of Company employees or the public; does not damage, harm, require change in or alteration of the equipment or other services of the Company; does not interfere with the proper operation of the Company’s equipment or does not otherwise injure the public in its use of Company services. Upon notice from the Company that the equipment provided by the customer or user is causing, or is likely to cause, such hazard or interference, the customer shall take the necessary steps to remove or prevent such hazard or interference.

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13.22.5 Obligations of the Customer (Cont’d)

C. The customer, upon request, shall furnish such CPE information as may be required to permit the Company to design and maintain the FRS it offers and to assure that the service arrangement is in compliance with the regulations contained herein.

D. Upon service subscription, the customer must specify the CIR class and Be of

each PVC ordered. CIR is the maximum information rate at which the customer's traffic will be admitted to the FRS network without being designated eligible for discard. A default of fifty (50) percent of the smallest port size will be assigned as the CIR should the information not be provided. No individual PVC CIR shall exceed (95) percent of the FRAP access rate. The sum of all CIR on a single FRAP must not exceed two hundred (200) percent of the FRAP access rate.


A. Term Discount Plans (TDPs) are available for FRALs, FRAPs and PNLs. TDPs

provide the customer with discounted rates for the services listed. The customer agrees to a minimum service commitment period for FRS when the TDP is established. Customers may disconnect or move PVCs and not be subject to termination liability charges. The customer must order a TDP in writing to the Company. A TDP may be ordered in one month increments, based on the following plan options:

Plan A: 12 - 23 months Plan B: 24 - 35 months Plan C: 36 - 59 months Plan D: 60 - 84 months

B. The customer must specify the length of the initial service period at the time the

service is ordered. When a customer converts to a TDP, no administrative charges are applied toward facilities in-service at that time. If a customer moves from a month to month plan to a TDP, or upgrades from one TDP to another, no administrative charges are applied.

C. If a customer under a Term Discount Plan (TDP) disconnects all or a portion of

FRS prior to the expiration of the TDP, then a Termination Liability Charge will apply to those services that are disconnected. The Termination Liability Charge will be a one-time charge equal to the sum of 50% of the payments remaining for the rest of the TDP. If Charges Applicable Under Special Conditions were applied to the service being terminated, any termination charges associated Charges Applicable Under Special Conditions will also apply. [1]

[1] Customers under contract prior to February 28, 2003, are grandfathered pursuant to the terms and

conditions outlined in the contract.

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13.22.6 Term Discount Plan (TDP) (Cont’d)

D. Rate increases or decreases will automatically be applied to the monthly term plan rates for the remaining term of the TDP. If a Company initiated rate increase to any rate elements or combination of rate elements causes the charges for the entire FRS under the TDP to increase by 10% or more annually, then the customer may cancel the TDP without incurring termination liability charges provided the customer notifies the Company within 30 days after the effective date of the rate increase. [1]

E. TDP commitment periods can be extended by the customer at any time during

the term of the plan, up to a maximum of 84 months. The number of months accrued in the current plan will apply toward the new plan selected.

F. At the end of the TDP service commitment period, the customer may subscribe

to a new TDP at the prevailing rates set forth in Section 13.22.6 following. If the customer does not select a new TDP, the rates will convert to the prevailing month to month rates.

G. Termination Liability Charges will not apply when a service or rate element under

a TDP is disconnected prior to the expiration of a selected service period as a result of a change in jurisdiction and/or a customer requested upgrade to a next generation service offering, under the following conditions:

1. The service period of the new TDP for the new service offering is a period

equal to or exceeding the remaining service period of the TDP, and

2. The service orders to install the new service and disconnect the old service are related together, and there is no lapse in service between installation of the new service and disconnection of the old service, and

3. The service orders to install the new service and disconnect the old service

are for the same customer at the same location.

H. The Company will determine whether the replacement service qualifies as a next generation service offering.

I. Nonrecurring charges and Service Charges for the new service will apply

according to the requirements of the new service. [1] Customers under contract prior to February 28, 2003, are grandfathered pursuant to the terms and


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MISCELLANEOUS SERVICE ARRANGEMENTS 13.22 FRAME RELAY SERVICE (Cont'd)

13.22.7 Service Components

A. Administrative Charge – Applies to changes in a customer’s network configuration such as additions or changes of PVCs. Although multiple changes can be caused by such actions, only one administrative charge applies.

This administrative charge applies in addition to the applicable charges associated with Service Charges, as specified in Section 4.

B. CIR and PVC - A monthly rate applies for each PVC based on the CIR requested

by the customer. If no CIR is indicated, the CIR will be set at the default of 50% of the associated FRAP. A nonrecurring charge applies for the establishment of each PVC and for each subsequent order of PVC(s). Rates for intraLATA PVCs are specified in Section 13.22.8 C. Rates for interLATA PVCs are specified in the Interexchange Services section found in this Local Terms of Service.

Customers may select from three different classes of PVCs to ensure greater reliability for mission-critical applications in the event of network congestion:

Service Class Type PVC Priority

Frame for LAN Standard Normal Frame for SNA Premium Higher Frame for Voice Premium Highest

This flexibility helps to ensure maximum performance and satisfaction for individual customer data applications.

C. Frame Relay Access Line (FRAL) - A nonrecurring charge and monthly rate

applies based on the speed of the port connection for each physical connection. The FRAL includes the provision of a port.

D. Frame Relay Access Port (FRAP) - A nonrecurring charge and monthly rate

based on the speed of the port connection applies per port connection to the network supporting FRS. The port rate element can be used in lieu of the FRAL element if the customer has an alternative Company-approved means of access to the FRS network (such as DigiLink and/or TransLink).

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13.22.7 Service Components (Cont’d)

E. Frame to Asynchronous Transfer Mode (ATM) Inter-Networking Links - The Company may establish facilities between FRS switching equipment and ATM Service switching equipment and may allow customers to share bandwidth on these facilities. Where these shared facilities are available to customers; the Frame to ATM Inter-Networking Link option exists. In addition to the FRS Customer Connection, the customer may subscribe to a Frame to ATM Inter-Networking Link. Links that extend between FRS and ATM switches must have an associated CIR. At least one PVC is required between both customer premises through the Frame to ATM Inter-Networking Link. All CIRs on this PVC must have the same value. Frame to ATM Inter-Networking Links are only available where such facilities exist.

F. Gateway Service - This service allows the Company FRS customers to

interconnect to another frame relay network. The service is available wherever the Company has established a network interface with another private or public frame relay network. The charge for this service covers the FRAP and interconnecting facilities from the Company to the interconnection point with the other provider. The charge includes the software defined PVC to the other company’s network to the UNI port, but does not include the UNI port provided by the other company. The Gateway charge is purchased in increments of CIR. The following diagram shows a typical customer network with three data devices interconnected to the Company FRS (sites D, E & F). The customer needs to interconnect the data devices to a fourth site (C) served by another company. The customer accomplishes this by ordering three PVCs and three Gateway service connections to the other company’s frame relay network. This example assumes that frame relay access from site C is already established as illustrated.

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13.22.7 Service Components (Cont’d)

G. Private Network Link (PNL) - A charge for a DS1 facility from a customer’s frame relay switch location to the Company’s FRS Network. In addition to the access facility, a 1.544 FRAP must be purchased.

H. Utilization Reports - Reports that the customer can order that display certain circuit

utilization statistics for Permanent Virtual Circuits (PVC) and Frame Relay Access Ports (FRAP). The PVC report summarizes inbound and outbound packet discards and displays utilization as a percentage of CIR. The FRAP report summarizes inbound and outbound packet discards and displays utilization as a percent of port speed. Reports are ordered on a per port basis. Service is not available to NNI locations. A monthly plan and Term Discount Plan are available for fixed periods of 12 to 60 months. Reports are available only where Company facilities permit.


Effective August 13, 2015, month-to-month service is discontinued for all existing customers and is not available to new customers. Customers with an existing Term Discount Plan may retain their service until the expiration of that Term Discount Plan. Existing Term Discount Plans are not renewable.

A. Frame Relay Access Line (FRAL) (includes Access Line and Port)

Monthly Nonrecurring

Rate Charge 56 Kbps

Month to month $125.00 $295.00 12-23 months 115.00 195.00 24-35 months 105.00 95.00 36-59 months 95.00 0.00 60-84 months 80.00 0.00

64 Kbps[1] Month to month 130.00 295.00 12-23 months 120.00 195.00 24-35 months 110.00 95.00 36-59 months 100.00 0.00 60-84 months 95.00 0.00

128 Kbps Month to month 225.00 395.00 12-23 months 215.00 295.00 24-35 months 180.00 195.00 36-59 months 165.00 0.00 60-84 months 140.00 0.00


v 64 Kbps Clear Channel Capability is provided upon request where facilities are available.

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A. Frame Relay Access Line (FRAL) (includes Access Line and Port) (Cont’d)

Monthly Nonrecurring Rate Charge

384 Kbps Month to month $ 375.00 $495.00 12-23 months 365.00 395.00 24-35 months 355.00 295.00 36-59 months 290.00 0.00 60-84 months 255.00 0.00


1.544 Mbps Month to month 545.00 695.00 12-23 months 510.00 500.00 24-35 months 500.00 350.00 36-59 months 445.00 0.00 60-84 months 390.00 0.00

3 Mbps[1] (2xDS1) Month to month 800.00 695.00 12-23 months 650.00 500.00 24-35 months 625.00 350.00 36-59 months 575.00 0.00 60-84 months 550.00 0.00

6 Mbps[1] (4xDS1) Month to month 1,450.00 695.00 12-23 months 1,300.00 500.00 24-35 months ,200.00 350.00 36-59 months 1,125.00 0.00 60-84 months 1,075.00 0.00

10.5 Mbps[1] (7xDS1) Month to month 2,250.00 695.00 12-23 months 2,100.00 500.00 24-35 months 2,000.00 350.00 36-59 months 1,925.00 0.00 60-84 months 1,875.00 0.00

12 Mbps[1] (8xDS1) Month to month 2,500.00 695.00 12-23 months 2,350.00 500.00 24-35 months 2,250.00 350.00 36-59 months 2,175.00 0.00 60-84 months 2,125.00 0.00

[1] Where facilities are available. CPE must be compliant with Frame Relay Forum.16 (FRF.16), Multilink

Frame Relay Protocol Industry Standard.

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13.22.8 Rates and Charges (Cont’d)

B. Frame Relay Port (FRAP) Only Monthly Nonrecurring

Rate Charge 56 Kbps

Month to month $ 75.00 $195.00 12-23 months 70.00 175.00 24-35 months 65.00 155.00 36-59 months 60.00 125.00 60-84 months 55.00 95.00

64 Kbps[1] Month to month 80.00 195.00 12-23 months 75.00 175.00 24-35 months 70.00 155.00 36-59 months 65.00 125.00 60-84 months 60.00 95.00


[1] 64 Kbps Clear Channel Capability is provided upon request where facilities are available.

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B. Frame Relay Port (FRAP) Only (Cont’d)


256 Kbps Month to month $ 210.00 $ 295.00 12-23 months 200.00 275.00 24-35 months 190.00 255.00 36-59 months 175.00 225.00 60-84 months 160.00 195.00



1.544 Mbps Month to month 415.00 495.00 12-23 months 405.00 475.00 24-35 months 395.00 455.00 36-59 months 380.00 425.00 60-84 months 365.00 395.00

44.210 Mbps Month to month 1,495.00 795.00 12-23 months 1,445.00 775.00 24-35 months 1,395.00 755.00 36-59 months 1,345.00 725.00 60-84 months 1,295.00 695.00

C. Permanent Virtual Circuit (PVC) – IntraLATA


Rate Charge CIR, per PVC Over 0 thru 8 Kbps

Frame for LAN 5.00 25.00 Frame for SNA 10.00 25.00 Frame for Voice 15.00 25.00

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C. Permanent Virtual Circuit (PVC) - IntraLATA (Cont'd)

Monthly Nonrecurring CIR, per PVC Rate Charge Over 8 thru 16 Kbps

Frame for LAN $ 7.00 $25.00 Frame for SNA 12.00 25.00 Frame for Voice 17.00 25.00

Over 16 thru 24 Kbps Frame for LAN 8.00 25.00 Frame for SNA 14.00 25.00 Frame for Voice 19.00 25.00









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C. Permanent Virtual Circuit (PVC) - IntraLATA (Cont'd)

Monthly Nonrecurring CIR, per PVC Rate Charge Over 384 thru 512 Kbps

Frame for LAN $ 65.00 $ 25.00 Frame for SNA 85.00 25.00 Frame for Voice 95.00 25.00


Over 768 thru 1.536 Mbps Frame for LAN 125.00 25.00 Frame for SNA 135.00 25.00 Frame for Voice 145.00 25.00

Over 1.536 thru 4 Mbps Frame for LAN 180.00 25.00 Frame for SNA 210.00 25.00 Frame for Voice 225.00 25.00

Over 4 thru 10 Mbps Frame for LAN 280.00 25.00 Frame for SNA 300.00 25.00 Frame for Voice 370.00 25.00




D. Private Network Link (PNL)


1.544 Mbps NNI Month to month 295.00 395.00 12-23 months 290.00 295.00 24-35 months 285.00 195.00 36-59 months 280.00 0.00 60-84 months 275.00 0.00

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E. An administrative charge will be applied, in addition to the applicable charges associated with Service Charges, as specified in Section 4, when a change is made to a customer’s frame relay configuration (including changes to an existing group’s addressing or changes in bandwidth), at the customer’s request. Such changes are defined as those rearrangements necessary to add, delete or rearrange the customer’s configuration and changes of CIR on a PVC. The administrative charge applies to changes in a customer's network associated with PVCs. Only one administrative charge applies per customer request.

Administrative Charge (Nonrecurring) $50.00

F. Frame To ATM Inter-Networking Link


CIR, per PVC Rate Charge Over 0 thru 256 Kbps $ 25.00 $50.00 Over 256 thru 384 Kbps 35.00 50.00 Over 384 thru 512 Kbps 45.00 50.00 Over 512 thru 768 Kbps 55.00 50.00 Over 768 thru 1.536 Mbps 70.00 50.00 Over 1.536 thru 4 Mbps 95.00 50.00 Over 4 thru 10 Mbps 175.00 50.00 Over 10 thru 16 Mbps 250.00 50.00 Over 16 thru 34 Mbps 475.00 50.00 Over 34 thru 44.736 Mbps 625.00 50.00

G. Gateway Service

CIR, per PVC Over 0 thru 8 Kbps 25.00 50.00 Over 8 thru 16 Kbps 30.00 50.00 Over 16 thru 24 Kbps 35.00 50.00 Over 24 thru 32 Kbps 40.00 50.00 Over 32 thru 40 Kbps 45.00 50.00 Over 40 thru 48 Kbps 50.00 50.00 Over 48 thru 56 Kbps 55.00 50.00 Over 56 thru 64 Kbps 60.00 50.00 Over 64 thru 128 Kbps 85.00 50.00 Over 128 thru 256 Kbps 105.00 50.00 Over 256 thru 384 Kbps 125.00 50.00 Over 384 thru 512 Kbps 145.00 50.00 Over 512 thru 768 Kbps 185.00 50.00 Over 768 thru 1.536 Mbps 225.00 50.00

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H. Utilization Reports Monthly Nonrecurring

Per Port Rate Charge Month to month $18.95 $50.00 12 - 23 months 16.95 50.00 24 - 35 months 14.95 50.00 36 - 59 months 12.65 50.00 60 - 84 months 10.95 50.00

13.23 ATM SERVICE ▲





service.


13.23.1 Description

A. Asynchronous Transfer Mode (ATM) Service is a connection-oriented fast packet

local, intraLATA, and intrastate interLATA network service that permits the transmission of high speed data, voice, and video traffic utilizing cell switching technology. ATM is offered for local and intraLATA use where Company facilities exist. ATM is offered for intrastate interLATA use where Company facilities exist as specified in the Company's Interexchange Services section of this Local Terms of Service. ATM cells are fixed length cells that provide symmetrical or asymmetrical duplex transmissions. Utilizing statistical multiplexing, ATM Service enables customers to allocate circuit bandwidth to applications as needed on virtual paths or channels. ATM Service allows multiple communications applications to be transmitted within multiple paths or channels utilizing common fiber optic or copper facilities. ATM Service is primarily designed for businesses with multiple locations requiring the transport of data, voice, or video traffic among the sites. ATM Service allows for the interconnection of Customer Premises Equipment (CPE) that is ATM compatible.

▲ United Telephone Southeast LLC concurs in the rates and regulations governing this

service.

VA 18-03



MISCELLANEOUS SERVICE ARRANGEMENTS 13.23 ATM SERVICE


B. Permanent Virtual Circuits (PVCs) are logical channels between the customer’s premises and ports on an ATM switch or between ATM switches. PVCs are duplex channels that are established via the service order process. Separate PVCs must be established to each customer location at which the customer desires ATM Service. PVC channels are virtual channels that are established in software tables. Multiple PVCs can be defined over a single ATM User Network Interface (UNI), thereby providing a single access line with the capability to transmit data, voice, and video to multiple destinations simultaneously. A PVC can be set up as either a Virtual Path (VP) or a Virtual Channel (VC) type connection. A VP may contain multiple VCs, referred to as tunneling. Tunneling allows customers to establish VCs or end to end connections between the customer CPE, via VPs.

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13.23.1 Description (Cont'd)

C. ATM Service requires the use of CPE that functions as a multiplexer, aggregrator, concentrator, or router. This CPE must be purchased separately from the ATM Service and must conform to the Consultative Committee for International Telecommunication Union (ITU) Standards, ATM Forum Standards, and Company ATM CPE standards. Only Company standardized equipment may be connected to the ATM network. The CPE functions to accumulate customer data and transfers it into an ATM format suitable for transmission over the ATM Network.

D. In the operation of ATM, the CPE captures arriving data into fixed-length ATM

53-byte cells. These cells contain a 48-byte cell user information segment, and a five-byte header containing a Virtual Path Identifier (VPI) and a Virtual Channel Identifier (VCI), identifying which PVC in the network should be used to forward the cell to the proper destination. The CPE sends the cells into the ATM Network over a dedicated access facility called an ATM Access Line that includes a UNI, which is a port on the ATM switch. The ATM switch, usually located in the Company central office, reads identifying header information and routes the cell to the proper destination based on a pre-established PVC, over a VP and/or VC.

E. ATM Service is capable of handling the requirements of bursty data sources

because of the ability of the service to allocate additional bandwidth when not in use by other sources. ATM Service can also transmit delay sensitive traffic such as voice and video, on the same physical circuit, but with different Quality of Service (QoS) on separate PVCs, within the same physical circuit.

F. ATM Service is provided to the customer in the form of an ATM Access Line (a

physical line, either fiber or copper) from the Customer Designated Location (CDL), an ATM UNI port on the ATM switch, and the ATM network bandwidth via a PVC or multiple PVCs. The ATM UNI port access options available are: DS1, 2xDS1, 4xDS1, 6xDS1, 8xDS1, DS3, and OC3. OC3 service is available at rates specified in this Local Terms of Service only from serving central offices that have an ATM switch. OC3 service is available at Individual Case Basis (ICB) rates from serving central offices that do not have an ATM switch. Information Rate (IR) or equivalent bandwidth in the network required to support Quality of Service parameters, for PVCs is available in bands ranging from 56 Kbps/64 Kbps up to 155 Mbps.

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G. The actual equivalent bandwidth or IR for aggregated PVC bandwidths cannot exceed the port speed, or the port line transfer rate. The customer must specify a category of service (or Quality of Service, “QoS”) for each PVC to be connected to the ATM network. The QoS category defines the performance parameters for each connection to meet specific networking requirements. The Company provides three categories of service:

1. Constant Bit Rate (CBR), for delay or timing sensitive traffic such as voice

or interactive video, provides a constant data rate and consistent delay parameters throughout the ATM network. CBR PVCs are given the highest priority in the ATM network, and are provisioned to provide the minimum Cell Delay Variation (CDV) or “jitter”. The Peak Cell Rate (PCR), which is the highest transmission rate the logical connection will allow, must be specified by the customer.

2. Variable Bit Rate (VBR-nrt), a non-real time service designed for bursty

data applications that provides a pre-assigned variable bit rate. VBR-nrt requires two traffic parameters: (1) PCR, which defines the maximum rate of transmission, and (2) Sustained Cell Rate (SCR), which provides an average information rate expected on the connection. Customers must specify the SCR for VBR-nrt ATM Service. Oversubscription is allowed with VBR.

3. Unspecified Bit Rate (UBR), takes advantage of excess network bandwidth

and is best suited for communication applications where timing of delivered data is not critical. UBR is well suited to Internet protocol LAN traffic, which has inherent reliability, and can tolerate occasional cell discarding. PCR and SCR values are not used with UBR. An advantage of UBR is that ATM cells can be transmitted up to the port line rate, if available, rather than being limited to a predefined maximum PCR, as with VBR and CBR. However, a minimum level of bandwidth is not guaranteed.

H. Since multiple PVCs may be defined on one physical port, it is possible for the

cumulative data IRs of multiple PVCs to exceed the physical bandwidth of the port. This is referred to as oversubscription, and when this occurs there will be no guarantee that the IR defined for the port and PVC will be available at any point in time.

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I. IRs are traffic management parameters that allow the customer to fine tune implementation of ATM Service. The IRs of PVCs can be customer specified and can be ordered in increments of bandwidth. IRs can be used on CBR and VBR-nrt PVCs only. IRs for UBR are by definition not used, and IRs can be up to the line rate or the UNI port transfer rate. UBR uses available network bandwidth and is a “best effort” service; therefore there are no guarantees with the delivery of UBR traffic. An IR is assigned to each PVC symmetrically (two-way).

J. For CBR PVCs, the customer may specify IRs in terms of PCR. The maximum

PCR for a CBR PVC is limited to 99% of the port transfer rate. When CBR traffic is mixed with VBR-nrt and UBR on the same port, the sum of all the PCRs associated with the CBR PVCs must not exceed 50% of the maximum IR of the ATM port. The PCR should never exceed the PCR available at the lowest port access between the local and remote locations. For VBR PVCs, the value of the SCR for ATM traffic may be defined between 20%-70% of the PCR. The user can burst above the PCR for short periods only. The limit for VBR-nrt transmission at the PCR is 250 cells. This limit is called the Maximum Burst Size (MBS). If the MBS is exceeded, a period of lower activity must follow to meet the SCR. UBR traffic IRs are not specified and use only available network bandwidth and may burst up to the line rate.

13.23.2 Definitions

A. ATM Access Line (ATM-AL) - Provides access to the ATM Network. An ATM

Access Line includes both the physical dedicated local loop and a UNI port on the ATM switch.

B. ATM Class of Service - Refers to service categories defined by the ATM Forum

which define the traffic parameters for each PVC. These categories, CBR, VBR, and UBR and their related parameters, partially define the traffic between the Company and the customer for each PVC.

C. ATM Network Link (ATM-NL) – ATM Network Links are used to physically

connect the Company ATM network with the ATM network of any adjacent Local Exchange Carrier. ATM Network Links are offered in the same port speeds as the ATM Access Lines.

D. ATM Port - A port on the ATM network that is used to interconnect other

Company provided private line services such as TransLink®, a digital cross connect system port to ATM or an ICB contract transport solution. The ATM Port is the physical entry point for PVCs. Ports include the electronic equipment used in connecting these service elements to the ATM Network and enable customers to allocate bandwidth to applications as needed.

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E. ATM Service Network Serving Area – Area encompassing certain serving area points. Serving area points are those Company central offices designated for the ATM Network.

F. Cell – A unit of transmission in ATM that is a fixed size frame consisting of a 5-

byte header and a 48-byte information payload.

G. Customer Designated Location (CDL) - The geographic location designated by the customer where the customer’s CPE is first considered to enter the Company’s network.

H. Early Packet Discard (EPD)– The procedure for discarding cells related to a

frame or packet to minimize the impact of congestion in the ATM network. This discarding technique with Partial Packet Discard (PPD) minimizes the amount of packets that must be retransmitted during congestion. EPD is for UBR traffic only.

I. Frame Relay Service (FRS) – A fast packet network that provides the customer

high-speed access and through-put to different customer addresses. Utilizing statistical multiplexing, the frame relay network enables the customer to allocate bandwidth to applications as needed, rather than dedicating fixed channels to specific applications. Frame Relay is primarily used in applications requiring short, intensive bursts of data at high speeds. Frame Relay operates at access speeds of 56/64 Kbps, 128 Kbps, 256 Kbps, 384 Kbps, 512 Kbps, DS1 (1.544 Mbps), or DS3 (44.736 Mbps).

J. Gateway Service – Allows the Company ATM customers to interconnect to

another ATM or Frame Relay Network. The service is available wherever the Company has established a network interface with another private or public ATM or Frame Relay network. Gateway Service is only available where such network connectivity exists or where suitable connectivity arrangements can be made that are acceptable to the Company.

K. Individual Case Basis (ICB) - Process by which non-tariffed products and

services can be provided to the customer.

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L. Information Rate (IR) - Defines the amount of equivalent bandwidth in the network required to support Quality of Service parameters. IR is administered per PVC, on a VP or VC basis. Any data burst beyond the IR may be labeled Discard Eligible (DE) if the data transfer rate exceeds the PCR of the PVC being used. If the ATM network develops congestion, the Early Packet Discard (EPD) and Partial Packet Discard (PPD) cell buffering techniques will be implemented in Company ATM switches. At service subscription, the customer must specify the PCR, SCR and MBS associated with each PVC. The retransmission of discarded cells is administered by the customer’s CPE.

The Information Rate consists of the three QoS levels (CBR, VBR-nrt or UBR) previously described in Section 13.23.1 G. These levels of service provide the flexibility necessary to service all applications successfully. The customer is responsible for selecting the level of QoS.

M. Local Access and Transport Area (LATA) - Denotes a geographic area

established for the provision and administration of communications service. It encompasses one or more designated exchanges that are grouped to serve common social, economic, and other purposes.

N. Local Area Network (LAN) – A local network permitting the interconnection and

intercommunication of a group of computers, primarily for the sharing of resources such as data storage devices and printers.

O. Logical Channel – A communications channel that allows two-way, simultaneous

transmission of sequenced data packets through the network. No circuit capacity is preassigned to a logical channel. Capacity is made available as the data is transmitted. Each PVC is considered one logical channel or one virtual channel.

P. Maximum Burst Size (MBS) - Denotes the maximum number of consecutive cells

that may be transmitted to the Company ATM network in a single burst at a rate that exceeds the SCR, but does not exceed the PCR, assigned to the VBR connection. MBS is a traffic parameter considered only for VBR traffic. Cells exceeding the MBS will be declared as non-conforming and will be buffered or discarded, depending on the level of congestion.

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Q. Permanent Virtual Circuit (PVC) - Provides software-defined electronic path between two ports within the ATM Network. Each UNI requires the purchase of at least one PVC. A UNI or UNI Port connection can be associated with multiple PVCs. Since all PVCs need not be in use at the same time, it is possible for the total IR of all PVCs associated with one port to exceed the bandwidth of the port. It is not possible, however, for the simultaneous aggregation of the PVCs equivalent bandwidth to exceed the bandwidth of the port. Such a relationship is referred to as oversubscription or overbooking. When oversubscription occurs, there is no guarantee that the bandwidth defined for a VBR-nrt or UBR PVC will be available at any point in time. CBR PVC bandwidth is always guaranteed in oversubscription situations.

R. Protocol - A specific set of rules, procedures or conventions relating to format

and timing of data transmission. It is a standard procedure that multiple data devices must accept and use in order to communicate with each other. Protocols break a file into parts called blocks or packets. When blocks or packets are sent, the receiving computer checks the arriving packets and sends an acknowledgment back to the sending computer.

S. Route Diversity - A separate and diverse physical route from the customer

premises to the Company Serving Central Office. This includes a separate fiber optic pair assignment in two different and distinct fiber optic cables.

T. Serving Central Office (SCO) - The Company central office from which the

customer normally receives dial tone. The customer's SCO may or may not have an ATM switch. Each SCO without an ATM switch will connect to an SCO with an ATM switch.

U. Statistical Multiplexing – A multiplexing technique in which timeslots are

dynamically allocated on the basis of need rather than being predetermined. The data is typically transmitted on a first come, first served basis.

V. UNI Port– A port on the Company ATM switch that is used to connect to the

access line. The UNI port is the physical entry point for access to PVCs. The UNI port is on the line side or customer side of the ATM switch. UNI ports include the Company ATM switching equipment used in connecting these service elements to the ATM Network and enable customers to allocate bandwidth to applications as needed.

W. User to Network Interface (UNI) – A standard interface used to connect the end

user to the Company ATM switch. It receives data cells from the customer’s LAN or other CPE devices and verifies that the data is in a valid ATM format before relaying the ATM cells to the destination point.

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The following diagram illustrates some of the above mentioned terms:

Central Telephone Company ATM Service Diagram

ATM Network SCO

ATM-NL JointlyProvisioned

ATM-AL

UNI Port

Jointly ProvisionedPrivate Line

CDL

Other TelcoArea

Exchange and LATABoundary

SCO

Exchangeand Company

ATMSwitch

ATMSwitch

Area Boundary

RBOCATMSwitch

ATM-NL

CDL

(Meet-Point)

ATM Port

ATM Service Between Central Telephone Company and another Telco Service Area

Legend ATM-AL ATM Access Line (Includes UNI Port) ATM-NL ATM Network Link ATM-Port Facilities not included CDL Customer Designated Location SCO Serving Central Office UNI Port Intracompany Provisioned User to Network Interface

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MISCELLANEOUS SERVICE ARRANGEMENTS 13.23 ATM SERVICE (Cont'd)


A. ATM Service is provided to the customer in two forms. The first is ATM Access Line and PVC at a specified IR. The ATM Access Line includes the UNI port. The second is a digital private line transport facility, an ATM access port, otherwise known as a UNI, and a PVC at a specified IR. A PVC must be ordered for transmission between any two locations.

B. ATM Service is provided subject to the availability of appropriate facilities.

C. The minimum service period for ATM Service is six months. ATM Service may

be ordered for an initial six-month term or through a Term Discount Plan for fixed periods of up to 84 months.

D. When the customer orders additional PVCs, nonrecurring charges will apply. In

addition, Administrative Charges will apply to all changes made to a customer’s ATM configuration at the stomer’s request.

E. The ATM access services not covered by this Local Terms of Service will be

ordered from the Private Line section of this Local Terms of Service, the Company’s Intrastate Access Service Tariff, the CenturyLink Operating Companies Tariff F.C.C. No. 9 or through an Individual Case Basis (ICB) contract.

F. Charges Applicable Under Special Conditions, as defined in Section 5 of this

Local Terms of Service, may apply when technical limitations and/or the lack of facilities exist, or if it is necessary to construct facilities to satisfy service requests.

G. Whenever facilities are provided jointly by the Company and one or more other

telephone companies, the regulations, rates and charges of such other telephone companies apply for the equipment and facilities furnished by them for use in connection with the interexchange ATM Service provided by the Company.

H. Where private line, Frame Relay Service, or ATM Service is required to

interconnect to the Company’s ATM Service for a customer having locations outside of the Company service area, such service will be furnished only if satisfactory arrangements can be made with the other local or inter-exchange carrier.

I. Suspension of service at the customer’s request, as defined in Section 2 of this

Local Terms of Service, is not allowed for ATM Service.

J. The customer is responsible for payment of a Maintenance Visit Charge, as defined in Section 4 of this Local Terms of Service, for visits by the Company to the customer premises when a service difficulty resulting in a trouble report is caused by the use of equipment or facilities provided by the customer.

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13.23.3 General Regulations (Cont’d)

K. DS1 and NxDS1 ATM Service is not offered as a survivable service unless an alternate route is constructed. DS1 and NxDS1 diverse route service is not included in the rates and charges specified in Section 13.23.8 following and is subject to Charges Applicable Under Special Conditions, as defined in Section 5 of this Local Terms of Service, as well as any monthly rates charged under an ICB. DS3 and OC3 ATM Service does not include SONET Ring protection nor diverse route service. These services may be subject to Charges Applicable Under Special Conditions, as defined in Section 5 of this Local Terms of Service, as well as any monthly rates charged under an ICB.

13.23.4 Obligations of the Company

A. The responsibility of the Company is limited to furnishing network equipment

suitable for ATM Service and to the maintenance and operation of such equipment in a manner proper for such service. Subject to this responsibility, the Company is not responsible for the through transmission of signals generated by the CPE or systems, or for the quality of, or defects in, such transmission or the reception of signals by such equipment or systems.

B. The Company is not responsible for installation, operation or maintenance of any

terminal equipment, data unit or communications system provided by a customer or user unless provided for under separate contract. The Company is not responsible for adapting ATM Service to the technological requirements of any specific customer equipment.

C. The Company is not responsible to the customer or user if changes in any of the

equipment, operations or procedures of the Company used in the provision of ATM Service render any facilities or equipment provided by the customer or user obsolete or require modification or alteration of such equipment or system or otherwise affect its use or performance, provided the Company has met any applicable information disclosure requirements otherwise required by law.

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13.23.4 Obligations of the Company (Cont'd)

D. In order to maintain the quality of ATM Service, the Company reserves the right to perform preventative maintenance and software updates to the network. The Company has classified this maintenance as indicated below:

Scheduled Maintenance

Scheduled maintenance is used to perform such functions as hardware and software upgrades and network optimization. The Company will perform these tasks in a maintenance window that is defined as occurring between midnight and 6 a.m., local time, on Monday. The Company reserves the same time period for any other day(s) of the week to facilitate maintenance which cannot be completed during the Monday maintenance window. The Company will provide advance notice of all scheduled maintenance.

Demand Maintenance

Demand maintenance may occur as a result of unexpected events and is performed when ATM Service network elements are in jeopardy. The Company will perform this type of maintenance at its discretion. Due to the nature of demand maintenance prior notification may not be possible; however, the customer will be informed when the maintenance has been completed.


A. The customer’s ATM compatible terminal equipment is responsible for

retransmitting cells or packets that are discarded due to errors or network congestion.

B. Where ATM Service is available for use in connection with communications

systems or equipment provided by a customer or user, the operating characteristics of such systems or equipment shall be such as not to interfere with any services offered by the Company. Such use is subject to the further provisions that the equipment provided by the customer or user does not endanger the safety of Company employees or the public; does not damage, harm, require change in or alteration of the equipment or other services of the Company; does not interfere with the proper operation of the Company’s equipment; or does not otherwise injure the public in its use of Company services. Upon notice from the Company that the equipment provided by the customer or user is causing, or is likely to cause, such hazard or interference, the customer shall take the necessary steps to remove or prevent such hazard or interference.

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13.23.5 Obligations of the Customer (Cont'd)

C. The customer, upon request, shall furnish such CPE information as may be required to permit the Company to design and maintain the ATM Service it offers and to assure that the service arrangement is in compliance with the regulations contained herein.

D. Upon service subscription, the customer should specify the equivalent bandwidth

and Class of Service for each PVC ordered. A default of fifty (50) percent of the smallest port size will be assigned as the IR should the information not be provided. No individual PVC IR shall exceed (99) percent of the UNI port access rate. The sum of all PCRs on a single ATM port must not exceed five hundred (500) percent of the port line rate. The sum of all SCRs on a single ATM port must not exceed two hundred (200) percent of the port line rate.


A. The Term Discount Plan (TDP) provides the customer with discounted rates as

specified in this Local Terms of Service for ATM Service. The customer agrees to a minimum service commitment period for ATM Service when the TDP is established. ATM Service may be ordered under a term plan for fixed periods of 12 months, 36 months, or 60 months. The customer must order a TDP in writing to the Company.


service is ordered.

C. If a customer under a term plan disconnects any portion of their ATM Service prior to the expiration of the term plan, then a Termination Liability Charge will apply to those services disconnected. The Termination Liability Charge will be a one-time charge equal to the sum of 50% of the payments remaining for the rest of the term plan. If Charges Applicable Under Special Conditions were applied to the service being terminated, then any termination charges associated with the Charges Applicable Under Special Conditions will also apply.*

* Customers under contract prior to February 28, 2003, are grandfathered pursuant to the terms and


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A. The Term Discount Plan (TDP) provides the customer with discounted rates as specified in this Local Terms of Service.

B. Rate increases or decreases will automatically be applied to the monthly term

plan rates for the remaining term of the term plan. If a Company initiated rate increases to any rate element or combination of rate elements causes the charges for the entire ATM Service under the TDP to increase by 10% or more annually, then the customer may cancel the TDP without incurring termination liability charges provided the customer notifies the Company within 30 days after the effective date of the rate increase.*

C. TDP commitment periods can be extended by the customer at any time during

the term of the plan, up to a maximum of 60 months. The number of months accrued in the current will be applied toward the new plan selected.

D. At the end of the TDP service commitment period, the customer may subscribe

to a new TDP at the prevailing rates set forth in Section 13.23.8. following.

E. When a service or rate element under a TDP is disconnected prior to the expiration of a selected service period as a result of a change in jurisdiction and/or a customer requested upgrade to a next generation service offering, Termination Liability Charges will not apply when:


equal to or exceeding the remaining service period of the disconnected TDP, and


are related together, and there is no lapse in service between the installation of the new service and the disconnection of the old service, and


are for the same customer at the same location.

F. The Company will determine whether the replacement service qualifies as a next generation service offering.

G. Nonrecurring charges and Service Charges for the new service will apply

according to the requirements of the new service. * Customers under contract prior to February 28, 2003, are grandfathered pursuant to the terms and


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A. Administrative Charge – Applies to changes in a customer’s network associated with PVCs. Although multiple changes can be caused by such actions, only one administrative charge applies per customer request.

This administrative charge applies in addition to applicable Service Charges as specified in Section 4 of this Local Terms of Service.

B. ATM Access Line (ATM-AL) - A nonrecurring charge and monthly rate based on

the connection line speed of the local loop access line. The access line is from the CDL to the serving central office and includes the UNI port on the ATM switch. Charges Applicable Under Special Conditions may apply, if facilities do not already exist. Route Diversity of the local loop portion of ATM Access Line also may require Charges Applicable Under Special Conditions.

Where the CDL is located in another telephone company’s service area, the ATM Access Line charges provide for transport to the meet-point boundary with the other local telephone company. Charges for service from the meet-point boundary to the CDL will be the responsibility of the customer based on the rates and charges of each jointly provisioning telephone company.

C. ATM Additional Access Line (ATM-AAL) – A non-recurring charge and a monthly

rate based on the connection line speed of the local loop access line. For DS3 service, up to two DS3 ATM AALs can be purchased at the rates and charges specified in Section 13.23.8 B. after the initial DS3 ATM Access Line has been purchased. The DS3 ATM AAL must be located on the same fiber optical terminal and the same fiber route. For OC3 service, up to three OC3 ATM AALs can purchased at the rates and charges specified in Section 13.23.8 B. after the initial OC3 ATM Access Line has been purchased provided that the Fiber Optic Terminal (FOT) at the CDL is an OC12 FOT. The OC3 ATM AAL must be located on the same fiber optical terminal and the same route. The ATM AAL is only offered where facilities are available.

D. ATM Network Link (ATM-NL) – A nonrecurring charge and monthly rate based

on the DS1 or DS3 port at the Company’s ATM switch and transport from the ATM switch to the interconnecting ATM Service. Where the service is jointly provisioned with another telephone company, the appropriate charges will be based on the distance from the ATM to the meet-point boundary with the other telephone company. Charges for service from the meet-point boundary to the other company’s ATM switch will be the responsibility of the customer based on the rates and charges of each jointly provisioning telephone company. In addition to a DS1 or DS3 ATM Network Link, a minimum of one Gateway Service for bandwidth will apply.

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13.23.7 Service Components (Cont'd)

E. ATM Port - A nonrecurring charge and monthly rate based on the speed of the port connection applies per port connection to the network supporting ATM. The port rate element can be used in lieu of the ATM Access Line element if the customer has an alternative Company-approved means of access to the ATM Network (such as TransLink® or through a Company provided ICB arrangement).

F. Gateway Service - This service allows the Company ATM customers to

interconnect to another ATM or FRS Network. The service is available wherever the Company has established a network interface with another private or public ATM or Frame Relay network. The charge for this service covers the facility from the Company ATM port to the interconnecting ATM or Frame Relay point of another company. The charge includes the software defined PVC to the other company’s network to the UNI port, but does not include the UNI port provided by the other company. Gateway Service is purchased in increments of IR. The customer accomplishes this by ordering PVCs and Gateway Service connections to the other company’s ATM or Frame Relay Network.

G. IR and PVC - A monthly rate applies for each PVC based on the IR requested by

the customer. If no IR is indicated, the IR will be set at the default of 50% of the associated ATM UNI Port. A nonrecurring charge applies for the establishment of each PVC and for each subsequent order of PVC(s). Rates for intraLATA PVCs are specified in Section 13.23.8.C. Rates for intrastate/interLATA PVCs are specified in the Interexchange Services section of this Local Terms of Service.

Customers may select from three different Categories of Service (or QoS) for PVCs to ensure greater reliability for mission-critical applications in the event of network congestion:

Lowest Priority – Unspecified Bit Rate (UBR) Higher Priority – Variable Bit Rate-non-real time (VBR-nrt) Highest Priority – Constant Bit Rate (CBR)

This flexibility helps to ensure maximum performance and satisfaction for individual customer communications applications.

H. Nonrecurring Charge (NRC) - A one-time charge for initial installation and

installation of functions and features.

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A. ATM Access Line (ATM-AL) (includes Access Line and Port)


Rate Charge 1.544 Mbps (DS1 UNI)

Month to month $ 520.00 $ 700.00 12-23 months 470.00 700.00 24-35 months 425.00 700.00 36-59 months 390.00 0.00 60-84 months 365.00 0.00

*3 Mbps (2xDS1 UNI) Month to month 885.00 800.00 12-23 months 795.00 800.00 24-35 months 710.00 800.00 36-59 months 665.00 0.00 60-84 months 620.00 0.00

*6 Mbps (4xDS1 UNI) Month to month 1,820.00 900.00 12-23 months 1,640.00 900.00 24-35 months 1,460.00 900.00 36-59 months 1,365.00 0.00 60-84 months 1,275.00 0.00

*9 Mbps (6xDS1 UNI) Month to month 2,600.00 1,000.00 12-23 months 2,340.00 1,000.00 24-35 months 2,080.00 1,000.00 36-59 months 1,950.00 0.00 60-84 months 1,820.00 0.00

*12 Mbps (8xDS1 UNI) Month to month 3,225.00 1,100.00 12-23 months 2,740.00 1,100.00 24-35 months 2,420.00 1,100.00 36-59 months 2,095.00 0.00 60-84 months 1,935.00 0.00

* Where facilities are available

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A. ATM Access Line (ATM-AL) (includes Access Line and Port) (Cont'd)


*45 Mbps (DS3 UNI) Company Provided Fiber Optic Terminal

Month to month 0-3 miles 3,640.00 2,500.00 Over 3 miles 4,910.00 2,500.00

12-23 months 0-3 miles 3,090.00 2,500.00 Over 3 miles 4,425.00 2,500.00


36-59 months 0-3 miles 2,210.00 0.00 Over 3 miles 3,685.00 0.00



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A. ATM Access Line (ATM-AL) (includes Access Line and Port) (Cont'd)


*155 Mbps (OC3 UNI) Customer Provided Fiber Optic Terminal

Month to month 0-3 miles $6,370.00 $3,000.00 Over 3 miles 7,965.00 3,000.00





*155 Mbps (OC3 UNI) Company Provided Fiber Optic Terminal

Month to month 0-3 miles 8,595.00 4,000.00 Over 3 miles 9,890.00 4,000.00





* Where facilities are available. OC3 service is available at tariff rates only from serving central offices

that have an ATM switch. OC3 service is available at Individual Case Basis (ICB) rates from serving central offices that do not have an ATM switch.

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B. ATM Additional Access Line (ATM-AAL) on the same Fiber Optic Terminal and the same route


*45 Mbps (DS3 UNI)

Month to month $3,275.00 $1,500.00 12-23 months 2,785.00 1,500.00 24-35 months 2,455.00 1,500.00 36-59 months 2,130.00 0.00 60-84 months 2,045.00 0.00

**155 Mbps (OC3 UNI) Customer Provided Fiber Optic Terminal Month to month 5,735.00 2,500.00 12-23 months 5,165.00 2,500.00 24-35 months 4,585.00 2,500.00 36-59 months 4,295.00 0.00 60-84 months 4,015.00 0.00

**155 Mbps (OC3 UNI) Company Provided Fiber Optic Terminal Month to month 7,735.00 3,500.00 12-23 months 6,965.00 3,500.00 24-35 months 6,195.00 3,500.00 36-59 months 5,805.00 0.00 60-84 months 5,420.00 0.00

* Where facilities are available ** Where facilities are available. OC3 service is available at tariff rates only from serving central offices

that have an ATM switch. OC3 service is available at Individual Case Basis (ICB) rates from serving central offices that do not have an ATM switch.

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C. ATM Port (Port Only) Monthly Nonrecurring

Rate Charge 1.544 Mbps (DS1 UNI)


*3 Mbps (2xDS1 UNI) Month to month 665.00 500.00 12-23 months 600.00 500.00 24-35 months 530.00 500.00 36-59 months 500.00 0.00 60-84 months 465.00 0.00

*6 Mbps (4xDS1 UNI) Month to month 1,330.00 600.00 12-23 months 1,195.00 600.00 24-35 months 1,060.00 600.00 36-59 months 995.00 0.00 60-84 months 930.00 0.00



45 Mbps (DS3 UNI) Month to month 3,090.00 1,500.00 12-23 months 2,785.00 1,500.00 24-35 months 2,475.00 1,500.00 36-59 months 2,195.00 0.00 60-84 months 2,165.00 0.00

155 Mbps (OC3 UNI) Month to month 5,415.00 2,000.00 12-23 months 4,875.00 2,000.00 24-35 months 4,335.00 2,000.00 36-59 months 4,060.00 0.00 60-84 months 3,790.00 0.00


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D. Permanent Virtual Circuit (PVC) – IntraLATA


(Per Increment) (Per PVC)

Over 0 thru 2.944 Mbps (Per increments of 64 Kbps) CBR $ 8.00 $50.00 VBR-nrt 6.00 50.00

Over 2.944 Mbps (Per increments of 1 Mbps)

CBR 40.00 50.00 VBR-nrt 23.00 50.00


Rate Charge (Per Increment) (Per PVC)

UBR

Per DS1 Connection $ 12.00 $50.00 Per NxDS1 Conn. 45.00 50.00 Per DS3 Connection 275.00 50.00 Per OC3 Connection 775.00 50.00

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E. ATM Network Link (ATM-NL) Monthly Nonrecurring

Rate Charge *1.544 Mbps ATM-NL

Month to month $ 470.00 $375.00 12-23 months 445.00 375.00 24-35 months 415.00 375.00 36-59 months 350.00 375.00 60-84 months 300.00 375.00

*45 Mbps ATM-NL Within CO

Month to month 1,500.00 375.00 12-23 months 1,450.00 375.00 24-35 months 1,320.00 375.00 36-59 months 1,180.00 375.00 60-84 months 1,000.00 375.00

*45 Mbps ATM-NL 0-3 miles


*45 Mbps ATM-NL Over 3 miles


F. An administrative charge will be applied, in addition to the applicable Service

Charges as specified in Section 4 of this Local Terms of Service, when a change is made to a customer’s ATM configuration (including changes to an existing group’s addressing or changes in bandwidth), at the customer’s request. Such changes are defined as those rearrangements necessary to add, delete or rearrange the customer’s configuration and changes of the PCR, SCR on a PVC. The administrative charge applies to changes in a customer’s network associated with PVCs. Only one administrative charge applies per customer request.

Administrative Charge (Nonrecurring) $75.00


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G. Gateway Service, Permanent Virtual Circuit (PVC) – IntraLATA


(Per Increment) (Per PVC)

Over 0 thru 2.944 Mbps (Per increments of 64 Kbps) CBR $12.00 $100.00 VBR-nrt 8.00 100.00


CBR 60.00 100.00 VBR-nrt 40.00 100.00


Rate Charge (Per Increment) (Per PVC) UBR


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MISCELLANEOUS SERVICE ARRANGEMENTS 13.24 TELECOMMUNICATIONS SERVICE PRIORITY (TSP) SYSTEMS

13.24.1 Service Description

A. The Telecommunications Service Priority (TSP) System is a structured coding scheme that prescribes the order in which National Security Emergency Preparedness (NSEP) telecommunications services are installed or restored. The TSP System was developed to support the requirements of the U.S. Government and applies only to NSEP telecommunications services to which the Company is able to apply priority treatment. It requires and authorizes priority action by the Company.

B. Conditions of emergency or crises that cause invocation of (NSEP) treatment

can only be declared by authorized officials of the Federal Government or other official (Federal or non-Federal) specified by the Manager, National Communications System (NCS) on behalf of the Executive Office of the President of the United States.

C. The Executive Office of the President through the TSP Program office, is

empowered with the authority to receive, evaluate and process requests for NSEP services. The TSP Program office makes the priority level assignments and issues the TSP authorization code reflecting the priority assignment associated with a request.


A. Priority installation and/or restoration of NSEP telecommunications services shall

be provided in accordance with Part 64.401, Appendix A, of the Federal Communications Commission's Rules and Regulations.

In addition, TSP System service shall be provided in accordance with the guidelines set forth in "Telecommunications Service Priority (TSP) System for National Security Emergency Preparedness (NSEP) Service User Manual" (NCS manual 3-1-1 dated July 9, 1990) and "Telecommunications Service Priority (TSP) System for National Security Emergency Preparedness (NSEP) Service Vendor Handbook" (NCS manual 3-1-2 dated July 9, 1990).

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13.24.2 Service Limitations (Cont’d)

B. The customer for the TSP System service must also be the same customer for the underlying exchange service with which it is associated.

C. The Company will arrange for the installation and/or restoration of TSP System

service upon receipt of the proper certification as specified in A. preceding.

D. It is the responsibility of the TSP user to provide the TSP Authority Code to the Company with each service request. The TSP Authority Code is a twelve character code denoting the order in which service is provisioned.

E. Priority Installation or Repair

1. When a customer for TSP System service requests that service be

installed or repaired on an expedited or emergency basis in accordance with Part 64.401, Appendix A, of the Federal Communications Commission's Rules and Regulations, the customer will be required to bear the excess costs of providing service on an expedited basis.

2. The calculated excess costs would be in addition to all other service and

installation charges normally applicable.

F. When performing Priority Installation or Priority Restoration (repair) on TSP designated services in compliance with the Rules and Regulations cited in A. preceding, the Company may not be in a position to notify the customer regarding additional labor charges if additional labor is required. The customer recognizes that quoting charges and obtaining permission to proceed with the installation or restoration of service may cause unnecessary delays and grants the Company the right to quote charges after the installation or restoration has been completed.

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13.24.3 Rules and Regulations

A. Under certain conditions, it may be necessary to preempt one or more customer services with a lower (or no) restoration priority in order to install or restore NSEP telecommunications service(s). If preemption is necessary and if circumstances permit, the Company will make every reasonable effort to notify the preempted customer of the action to be taken. Credit allowance for service preemption will adhere to the provisions appearing in Section 2.4.

B. No charge applies when a TSP designation is discontinued.

C. With the exception of credit information, a customer obtaining TSP System

service acknowledges and consents to the provision of certain customer service details by the Company to the Federal Government to allow for the proper maintenance and administration of the TSP System. That information includes but is not necessarily limited to:

1. Confirmation of completed TSP service orders directly to the Manager,

National Communications System (NCS);

2. Verification of installation and/or restoration priority level assignment(s) with the Manager, NCS;

3. Reconciliation of TSP service information with the Manager, NCS, or the

customer (prime service vendor).

13.24.4 TSP Rate Categories

A. There are two (2) basic rate categories which apply to TSP System service:

1. Priority Installation

2. Priority Restoration

a. Level Implementation

b. Level Change

c. Maintenance Administration

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13.24.4 TSP Rate Categories (Cont'd)

B. Certain activities associated with the TSP System are included in the rate elements as follows:

1. Priority Installation includes order coordination.

2. Priority Restoration includes system development, verification and

confirmation.

13.24.5 Rate and Charges

The following rates and charges are in addition to all other rates and charges that may be applicable for other services furnished in conjunction with TSP service:

Nonrecurring Monthly Charge Rate A. Priority Installation (PI)

(See Note 1) 1. Per circuit $93.20 ----

B. Priority Restoration (PR)

1. Level Implementation, 51.14 ---- per circuit

2. Level Change, per circuit 48.74 ---- 3. Maintenance/Administration, ---- ----

per circuit Level 1 ---- $20.79 Level 2 ---- 20.79 Level 3 ---- 20.79 Level 4 ---- 20.79 Level 5 ---- 20.79

13.25 RESERVED FOR FUTURE USE Note 1: When a General Subscriber Service is ordered with both PI and PR, the associated

nonrecurring charge for both applies.

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MISCELLANEOUS SERVICE ARRANGEMENTS 13.26 COMPETITIVE RESPONSE PROGRAMS

A. Solutions-Residence Package - Pure Bundle Satisfaction Guarantee

A 30-day satisfaction guarantee is available to residence customers who order Solutions– Residence Package, Pure Bundle with High-Speed Internet (HSI)(1) at speeds up to and including 10 Mbps. Under this satisfaction guarantee, customers who disconnect these services within thirty days after installation will receive a credit for the monthly recurring charges that were billed through the date of disconnection, when at the time of the requested disconnection, they inform the Company of their subscription under this guarantee and cite their dissatisfaction with the services as the reason for the requested disconnection. When the expiration of the 30-day period falls on a weekend or legal holiday, the customer must request disconnection no later than the first business day following the weekend or legal holiday to be eligible for a credit.

B. $5 for 6 Months

Existing residence customers may be eligible for a $5 bill credit for six months when they contact the Company to disconnect access line service and agree to retain service with the Company. To be eligible, a customer’s account must have and maintain a B, C or D Credit Class rating with the Company and the customer must agree to retain flat rate one-party access line service with the Company. The initial bill credit will be reflected on the customer’s first or second invoice following the customer’s acceptance of this offer and will continue for five consecutive months thereafter. If a customer discontinues service being offered prior to the end of the six month period, no additional credits will be applied. In no event will the application of this discount be used in conjunction with any other credits to take the customer’s billed amount below zero.

C. Simple Choice Unlimited Bundle

New residence customers who order Simple Choice Unlimited Bundle may be eligible for the waiver of all service charges (excluding inside wire, construction, or CPE installation) that are otherwise applicable. To be eligible, customers who are contacted by the Company or contact the Company and request this offer must agree to establish a new account with the Company that includes (1) Simple Choice Unlimited Bundle; and (2) the Company’s High-speed internet (at any data speed).


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MISCELLANEOUS SERVICE ARRANGEMENTS 13.26 COMPETITIVE RESPONSE PROGRAMS (Cont’d)

D. Waiver of Service Connection Charges

When new residence customers who are contacted by the Company or who contact the Company and request this offer establish a new account that includes an access line, the Company will waive the service connection charges that are otherwise applicable (excluding inside wire, construction, or CPE installation) when the customer agrees to retain service for 12 months. This waiver will only apply to the primary access line. The benefits awarded under this offer will not be rescinded if the customer disconnects the qualifying service prior to the 12-month commitment period.

E. Simple Choice Unlimited Bundle $10 for 12

Existing residence customers may be eligible for a $10 bill credit for 12 months when they contact the Company to disconnect service and agree to retain service with the Company. To be eligible, the customer must agree to subscribe to the Company’s Simple Choice Unlimited Bundle and Embarq Communication, Inc.’s Simple Choice Unlimited Long Distance plan for a minimum of 12 months. The initial bill credit will be reflected on the customer’s first or second invoice following the customer’s acceptance of this offer and will continue for 11 consecutive months thereafter. If a customer discontinues the Company’s Simple Choice Unlimited Bundle and Embarq Communication, Inc.’s Simple Choice Unlimited Long Distance plan prior to the end of the 12 month period, no additional credits will be applied. In no event will the application of this discount be used in conjunction with any other credits to take the customer’s billed amount below zero.


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F. Waiver of Core Connect 2 or Core Connect 2 LITE NRCs▲

Core Connect 2 or Core Connect 2 LITE customers may be eligible for a waiver of all nonrecurring charges (excluding charges applicable for inside wiring, construction, or CPE installation) that are otherwise applicable when they order additional Core Connect 2 or Core Connect 2 LITE packages. Customers must subscribe to an additional Core Connect 2 or Core Connect 2 LITE package under a term discount plan. The additional line(s), up to a maximum of nine, may be at the same or different locations but must be billed under the same account. This offer may not be combined with other discounts unless otherwise specified.

G. Pure Bundle $5 for 12 or 24 Months (15-PC01) ▲ – GRANDFATHERED [1]

New and existing residence customers who are contacted by the Company or who contact the Company and request this offer and subscribe to the Company’s Pure Bundle package and the Company’s non-regulated High-Speed Internet may be eligible for a $5 bill credit for 12 or 24 months.

To be eligible, the customer must agree to subscribe to the Company’s Pure Bundle and the Company’s non-regulated High-Speed Internet for either a 12 or 24 month term commitment. The customer must also agree to subscribe to one of the following qualifying services for either a 12 or 24 month term commitment: 1) a Company affiliated Verizon Wireless calling plan; 2) a Company affiliated DIRECTV programming package; 3) the Company’s non-regulated PRISM video service; and/or 4) the Company’s non-regulated home security Smart Home protection plan.

The initial bill credit will be reflected on the customer’s first or second invoice following the customer’s acceptance of this offer and will continue for the remainder of the term commitment thereafter. If a customer discontinues Pure Bundle, the Company’s High Speed Internet, or any of the four qualifying optional services prior to the end of the 12 or 24 month period, no additional credits will be applied.

In no event will the application of this discount be used in conjunction with any other credits to take the customer’s billed amount below zero.

[1] Effective June 11, 2017, this competitive response program is grandfathered. Availability to current

customers is limited to lines in service at existing locations. ▲ United Telephone Southeast LLC concurs in the rates and regulations governing this service.

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H. Pure Bundle $5 for 12 Months (16-PC05) ▲ – GRANDFATHERED [1]

New and existing residence customers who are contacted by the Company or who contact the Company and request this offer may be eligible for a $5 bill credit for 12 months.

To be eligible, the customer must agree to subscribe to the Company’s Pure Bundle (a.k.a. Pure Broadband Bundle) and the Company’s non-regulated High-Speed Internet for a 12 month term commitment.

The initial bill credit will be reflected on the customer’s first or second invoice following the customer’s acceptance of this offer and will continue for the remainder of the term commitment thereafter. If a customer discontinues this service prior to the end of the 12 month period, no additional credits will be applied.

In no event will the application of this discount be used in conjunction with any other credits to take the customer’s billed amount below zero. Additionally, the benefits awarded under this offer may not be combined with the benefits of other currently available offers or promotions.

I. One Month Free Offer (12-PB02)▲

New business customers who subscribe to Unlimited Business Assist Advantage Plan may be eligible for a waiver of the nonrecurring charges otherwise applicable for installation of that service and a credit(s) of the monthly recurring charges. To be eligible, customers who are contacted by the Company or who contact the Company and request this offer must not have had service disconnected with the Company for non-payment in the past, must not have any past due bills for services owed to the Company, and must have a satisfactory credit rating.

Nonrecurring charges otherwise applicable for installation of a new service will be waived when eligible customers subscribe to Unlimited Business Assist Advantage Plan under a one year term commitment. Additionally, customers will receive a credit for their first month’s charge. The initial bill credit will be reflected on the customer’s first invoice issued following installation of the service. Credit amounts will not be applied for taxes and surcharges or for other services to which the customer subscribes.

If a customer discontinues service prior to the end of required service period, credits issued under this offer will be rescinded. This offer does not apply to moves, changes, or additions to an existing customer's service and may not be combined with any other offer.

[1] Effective June 11, 2017, this competitive response program is grandfathered. Availability to current

customers is limited to lines in service at existing locations. ▲ United Telephone Southeast LLC concurs in the rates and regulations governing this service.

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J. Waive Up to $80 NRCs with Voice/HSI Install (14-PB03) ▲

Business customers who are contacted by the Company or who contact the Company and request this offer may be eligible for a discount on the nonrecurring charges that are applicable for installation of a new business line or trunk.

To be eligible, customers must subscribe to High Speed (HSI) Internet concurrent with installation of a new line(s) or trunk(s). Packaged services (bundles) that include a business line or trunk are eligible for this offer. Customers will receive a discount of up to $80 per business line or trunk installed for each location at which HSI is installed under the same order. There is no limit on the number of times a customer may place orders for new lines or trunks and receive this benefit

The benefits awarded under this offer may not be combined with the benefits of other currently available offers that waive or credit nonrecurring charges.


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MISCELLANEOUS SERVICE ARRANGEMENTS 13.27 CALL LINE IDENTIFIER ▲

13.27.1 General

Call Line Identifier is used to attempt to trace and identify, at the request of a subscriber, the source or origin of obscene, harassing, and/or other nuisance type of telephone calls. Call Line Identifier service is intended for situations where subscribers require extended trace for a specified length of time on a per line basis. The Call Trace feature, as specified in Section 13 of the applicable Local Terms of Service, differs from Call Line Identifier service in that Call Trace is activated on a per call basis.

13.27.2 Regulations

A. Subscribers initiate requests for Call Line Identifier service by contacting the

Annoyance Call Center.

B. Requests for Call Line Identifier service will be evaluated by the Annoyance Call Center. The Company will trace calls when requested based upon the availability of line identification equipment.

C. Call Line Identifier service will apply per line upon request at the rates and for the

time periods specified in Section 13.27.3 following.

D. The Company does not guarantee successful call trace results when line identification equipment is placed. When call trace results are successful, the identity of the offending line subscriber will only be furnished to the appropriate law enforcement agency, pursuant to signed Disclosure Authorization by the offended subscriber.

E. In the event a customer requested call trace is unsuccessful, the customer will be

given the option of changing the telephone number at no charge.

F. The Company will not be liable for any damages or injuries of whatever kind to property or to any individuals, which may, in any manner, result from the provision of this service, or from any mistakes, interruptions, delays, or errors by the Company in connection with Call Line Identifier service which were not caused by the Company’s failure to maintain proper standards of maintenance and operation or by the Company’s failure to exercise reasonable supervision (i.e., willful neglect).


service.

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MISCELLANEOUS SERVICE ARRANGEMENTS 13.27 CALL LINE IDENTIFIER ▲


G. This Local Terms of Service does not apply to trap and trace ordered by the state or federal courts, or to emergency situations, such as kidnapping, threatening of jurors, witnesses, or judicial officers, or similar emergencies, declared by law enforcement agency within its legal powers.

H. Any Call Line Identifier conducted under this Local Terms of Service shall be at

the discretion of the Company and is subject to the availability of facilities.

I. Call Line Identifier will be provided without charge for up to three administrative lines associated with law enforcement and public safety organizations.



Nonrecurring Charge, Per Line 30-Day Period 12-Month Period

Initial $ 62.50 $ 68.75

Renewal, Each 25.00 25.00

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MISCELLANEOUS SERVICE ARRANGEMENTS 13.28. SATISFACTION GUARANTEE PROGRAM

13.28.1 General

A. A Satisfaction Guarantee Program is provided for business customers who subscribe to any business service provided under this Local Terms of Service. Under this program, a customer may cancel service within 90 days of the service installation date without incurring a contractual termination liability or payment of any minimum service period amounts when the customer is not satisfied with the service provided by the Telephone Company. To qualify the customer must submit the cancellation notice to the Telephone Company via a web based on-line form within 90 days of the service installation date and at least 48-hours before the Telephone Company receives a disconnection request from the customer or its new Local Telephone Service Provider.

B. If the customer had service at the same location from another Local Telephone

Service Provider prior to obtaining service from the Telephone Company and returns to that provider, the customer may be eligible for reimbursement of up to $500 per customer location by the Telephone Company of the installation charges assessed by the provider. To be eligible, the service must be of the same type, level, and under the same contractual period as was provided by that provider immediately prior to obtaining service from the Telephone Company.

C. All reimbursements will be issued in the form of a check. The customer is

responsible for payment of all invoices issued prior to the date of disconnection and for payment of the final invoice rendered by the Telephone Company. Credits against past due invoice amounts will not be issued. The reimbursement check will be issued upon the Telephone Company’s receipt of payment of all invoices.

13.28.2 Regulations

A. The customer must provide the Telephone Company with notice of cancellation

prior to contacting the former Local Telephone Service Provider to have service re-connected. When re-connecting with a former Local Telephone Service Provider the customer must allow the Telephone Company a maximum of 30 days from the date the customer’s cancellation notice is received prior to having the service(s) disconnected.

B. To receive reimbursement under this program, the customer must submit in

writing a completed Satisfaction Guarantee Program reimbursement claim form to the Telephone Company within three months of the customer’s service disconnect date. Reimbursements will be processed within 60 business days from the date the Telephone Company receives the reimbursement claim form. The reimbursement claim form must contain the following:


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MISCELLANEOUS SERVICE ARRANGEMENTS 13.28. SATISFACTION GUARANTEE PROGRAM

13.28.2 Regulations

B. To receive the reimbursement under this program... (Cont’d)

1. Notice that the customer is invoking the Satisfaction Guarantee Program;

2. Identification of prior service(s) that were disconnected by the Telephone Company;

3. Reasons for disconnecting service(s);

4. Signature of a customer representative requesting the Satisfaction

Guarantee Program including telephone number and address;

5. A copy of an invoice from the customer’s former Local Telephone Service Provider listing the applicable installation charges;

6. A copy of the customer’s last invoice with the Telephone Company; and

7. A copy of the customer’s last invoice for services received from the former

Local Telephone Service Provider immediately prior to switching to the Telephone Company.

13.28.3 Limitations

A. This program is not available to customers who cancel service(s) and replace the

service(s) with another service provided by the Telephone Company. This program also is not available to customers for whom installation of the Telephone Company’s tariffed services required special construction or special configurations.

B. If the customer did not previously have service at the same location to which the

service was provided, or if the former Local Telephone Service Provider will not or cannot provide service of the same type, level, and under the same contractual period as previously provided, the Telephone Company will not reimburse the customer for installation charges.

C. If the customer who cancels the service(s) provided by the Telephone Company

obtains service from a Local Telephone Service Provider other than the former Local Telephone Service Provider, the Telephone Company will not reimburse the customer for any installation charges passed on by that provider to establish service.

D. The reimbursement of installation charges is limited to a maximum of $500 per

customer location for each customer location that qualifies under the program.

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MISCELLANEOUS SERVICE ARRANGEMENTS 13.28. SATISFACTION GUARANTEE PROGRAM (Cont’d)

13.28.4 Liability Limitations

The Telephone Company is not liable for any outage, damages or inconvenience encountered by the customer when switching service back to its former Local Telephone Service Provider.


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MISCELLANEOUS SERVICE ARRANGEMENTS 13.30 VOICE BUSINESS CONTINUITY ▲

13.30.1 General

A. Voice Business Continuity allows the subscriber to establish predetermined alternate routing plans for incoming voice traffic. Voice Business Continuity can be used as a disaster recovery service. The alternate routing plan, referred to hereafter as “Routing Plan,” is created by the subscriber working with a Company representative when Voice Business Continuity is established. The Routing Plan is then loaded into the central office which serves the customer location, where it remains dormant until activated. This service is available with T1 based voice channel service such as ISDN-PRI and Translink Intraexchange Voice Access Service.

B. The subscriber must establish a Routing Plan for each location included in the

serving arrangement for which traffic is to be rerouted. The Voice Business Continuity subscriber must then contact the Company to activate the Routing Plan(s). This will route traffic to number(s) preselected by the Voice Business Continuity subscriber. In order to restore the original call routing, the subscriber must contact the Company to deactivate the alternate routing plan.

C. Voice Business Continuity is designed to be a disaster recovery service and is

not available for routine call routing such as afterhours call forwarding. The Company reserves the right to deny activation if this service is used for non-emergency situations.

13.30.2 Definitions

ARRANGEMENT – Consists of one or more Routing Plans that have been identified by the subscriber.

BACKUP NUMBER – The number that calls are rerouted to when the Routing Plan is activated.

REDIRECTED NUMBER – Any subscriber number at the customer location included in the Routing Plan for which incoming calls will be rerouted when the plan is activated.

ROUTING PLAN (1) – The alternate call routing plan established by the subscriber that can be activated at the subscriber’s request. The Routing Plan handles a maximum of five telephone numbers at one customer location. Additional Routing Plans are required for each additional customer location.

(1) Routing Plans provisioned with more than five telephone numbers at one customer location are

limited to existing locations, effective January 25, 2010. ▲ United Telephone Southeast LLC concurs in the rates and regulations governing this service.

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MISCELLANEOUS SERVICE ARRANGEMENTS 13.30 VOICE BUSINESS CONTINUITY (Cont’d)

13.30.3 Regulations

A. Voice Business Continuity is available where facilities or arrangements permit. The Company has the right to deny a request due to other operational priorities or the nature of the request.

B. The Voice Business Continuity subscriber must specify one or more primary

points of contact and password which will be used by the Company representative to verify a request to activate, deactivate, or modify a subscriber’s Routing Plan.

C. If the subscriber requests a Routing Plan with three or more Backup Numbers,

requests assignment of a Redirected Number with more than one Backup Number, or requires that the Routing Plan handle more than twelve simultaneous calls to the Redirected Number, the Route Complexity Charge will apply. A Route Complexity Charge may also apply for other complex scenarios as identified by the Company. Provisioning of such requests is subject to approval of the Company and acceptance of the subscriber of the additional charge prior to provisioning by the Company.

D. A subscriber must identify one Backup Number for each Redirected Number in

the Routing Plan or one Backup Number for multiple Redirected Numbers in the Routing Plan.

E. Upon request of the Voice Business Continuity subscriber, the Company will

work with the subscriber to test the operation of the Routing Plan after initial establishment. Also upon request by the subscriber, the Company will test normal service before initiating recovery from an activated Routing Plan.

F. After initial establishment of the Routing Plan the subscriber may change the

plan for a given location up to five times per contract year, at no charge. A Plan Update Charge will apply for all subsequent changes. Changes include, but are not limited to, adding or dropping a number or changing a Backup Number(s).

G. The Voice Business Continuity subscriber is responsible for payment of usage

charges (toll, expanded local, or other) for each call routed to a subscriber location not included in the same local calling area as the original subscriber location.

H. Unless the Voice Business Continuity subscriber identifies a different

Interexchange Carrier (IC) for any traffic routed to an out of LATA location, the Routing Plan will use their existing IC.

I. This service is not eligible for Temporary Suspension of Service (Vacation

Service) as specified in Section 2 of this Local Terms of Service.

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MISCELLANEOUS SERVICE ARRANGEMENTS 13.30 VOICE BUSINESS CONTINUITY


J. Each of the Voice Business Continuity subscriber’s Redirected Numbers must reside in a Company central office.

K. The Voice Business Continuity subscriber is responsible in ensuring that the

Backup Number(s) have adequate facilities to support the increase in call volume.

L. The activated Routing Plan will remain active until the Voice Business Continuity

subscriber requests to have original call routing restored.

13.30.4 Limitations of Liability

The following provisions apply in addition to the Limitation of Liability provisions specified in Section 2 of this Local Terms of Service.

A. Voice Business Continuity is intended to allow a subscriber to reroute incoming

calls. It may provide help during some network affecting problems, such as a cut cable between the end office and the subscriber’s location by rerouting incoming calls to an alternate location. However, the Company does not guarantee the availability or reliability of Voice Business Continuity in the event of a network affecting disaster. In the event of a network affecting disaster, Voice Business Continuity may function normally, may not function at all, or it may function unpredictably depending on what part of the network is affected and how serious the affect is.

B. Activation of subscriber plans will be performed on a first come, first served

basis. When the subscriber requests that Voice Business Continuity be activated, every effort will be made to activate the service as rapidly as possible. However, the length of the delay between the time that the subscriber requests activation and the time that activation actually occurs depends on a number of factors including the number of other Voice Business Continuity activations being processed when a particular request is received as well as the network load at the time the Voice Business Continuity activation command is received. In the case of an area-wide crisis, if many subscribers call at the same time to request service activation, those calling last may have a considerably longer waiting period for activation to be completed. As a result, no representation is made as to the length of time it will take to implement a particular activation request.

C. In no event shall the Company, nor its agents, be liable for any losses or

damages of any kind resulting from the unavailability of its equipment or facilities or for any act, omission, or failure of performance by the Company, or its employees, or agents, in connection with this Local Terms of Service. Neither the Company, nor its agents, shall be responsible for calls that cannot be completed as a result of repair or maintenance difficulties on Company facilities and equipment, nor on equipment owned or leased by the subscriber.

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13.30.4 Limitations Of Liability (Cont’d)

d. Neither the Company, nor its agents, assume liability for any loss of revenues, increased costs, expenses, liabilities, or inconvenience experienced by the subscriber due to any unsatisfactory performance of Voice Business Continuity. Further, neither the Company, nor its agents, shall assume any liability for consequential, indirect, or incidental damages.

13.30.5 Restrictions

A Voice Business Continuity alternate routing number cannot be a subscriber Redirected Number in another active routing plan within the LATA.

13.30.6 Rates And Charges

A. Application of Rates

1. The Voice Business Continuity Nonrecurring Charge and Monthly Rate

apply for each Routing Plan established by the subscriber.

2. The Route Complexity Charge may apply as deemed by the Company and is dependent upon the complexity of the Routing Plan. Charges will be communicated to and accepted by the customer prior to establishing the Routing Plan.

3. A Voice Business Continuity monthly rate will apply per subscriber location

based on the length of customer commitment will be 12, 24, 36, and 60 months. Subscribers who terminate prior to the expiration of the commitment period will incur termination charges. Termination charges will be calculated by multiplying the number of months remaining in the commitment period times 50 percent of the applicable monthly rate for each Routing Plan prematurely disconnected.

4. The Plan Update Charge applies for subscriber-initiated changes to a

Routing Plan in excess of the five changes allowed per contract year. Also, a subscriber may incur additional charges if requested changes to the Routing Plan warrant a Route Complexity Charge.

5. Customers who request activation of a Routing Plan within three business

days of establishing the service will incur a Priority Setup Request Charge, although there is no guarantee that the Company will meet the requested date.

6. Service Charges as specified in Section 4 will not apply.

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B. Rates

1. Voice Business Continuity, per subscriber location


12 month rate $65.00 $500.00 24 month rate 60.00 500.00 36 month rate 50.00 500.00 60 month rate 40.00 500.00

2. Priority Setup Request Charge

Nonrecurring Charge

$300.00

3. Route Complexity Charge

Nonrecurring Charge

$100.00

4. Plan Update Charge

Nonrecurring Charge

$100.00

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MISCELLANEOUS SERVICE ARRANGEMENTS 13.31 SOHO/SMALL BUSINESS ANNIVERSARY PROGRAM ▲

The Small Business Anniversary Program is available to all business customers with 99 lines/trunks or fewer. A direct mailing will be sent to eligible customers immediately after the service anniversary date.

Customers who respond to this offer within 90 days after receiving the direct mailing will receive a $10 invoice credit. The credit will appear on the customer’s bill within two billing cycles after contacting the Company. When customers respond to this offer, the Company representative will review the customer’s account and offer to discuss the customer’s existing services and service needs, as well as the customer’s overall satisfaction to ensure the customer is subscribed to the most appropriate services for their business.

For customers with multiple accounts, only one $10 invoice credit is available, with such tied to the customer’s oldest account

13.32 RESIDENCE CUSTOMER REFERRAL PROGRAM ▲

Existing residence customers may be eligible for a one-time $50 bill credit when they submit a referral via the Company’s Internet website that results in the establishment of a new customer account for service that includes residential local exchange service. This one-time $50 bill credit will be applied to the referring customer’s account within sixty days after the Company has confirmed that the referred customer has established a new customer account for service that included a residential access line. This bill credit is limited to one bill credit per customer referral and unused credits will roll over to future months. Each customer is limited to a maximum of $600 in referral credits per calendar year.

New residence customers may be eligible for a $10 bill credit for six consecutive months. To be eligible, the Company has to confirm that the referred customer has established a new customer account for service that includes residential local exchange service. The $10 bill credits will be applied to the referred customer’s account during each of the referred customer’s first six bill cycles with the Company. If the referred customer discontinues the local exchange service prior to the end of the six month period, no additional credits will be applied although the referred customer will not be required to refund the Company for previously acquired bill credits.


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MISCELLANEOUS SERVICE ARRANGEMENTS 13.33 $5/$10 CREDIT OFFER

Existing business customers may be eligible for consecutive bill credits when they contact the Company to inform them that they have received a better priced offer for the same or comparable service(s) from a competitor, or when they contact the Company to disconnect service(s) and agree to retain their service(s) with the Company.

To be eligible, the customer must be subscribed to any business local exchange service and must agree to retain the service(s) for one year after receiving the bill credit. Eligible customers who are subscribed to any local exchange service will receive a $5.00 per line bill credit for six months when they agree to retain their service(s) for a minimum of twelve additional months, or will receive a $5.00 per line bill credit for twelve months when they agree to retain their service(s) for a minimum of twenty-four additional months. Customers may receive the credits for a maximum of ten lines.

Eligible customers who are subscribed to any bundled service will receive a $10.00 bill credit per bundle for six months when they agree to retain their bundled service(s) for a minimum of twelve additional months, or will receive a $10.00 bill credit per bundle for twelve months when they agree to retain their service(s) for a minimum of twenty-four additional months. Customers may receive the credits for a maximum of ten bundles.

The credits will begin appearing on customer bills the first month bill following the customer’s acceptance of this program. The benefits awarded under this program may not be combined with the benefits of other currently available programs or promotions.

If the customer discontinues service(s) prior to the twelve or twenty-four month commitment period, the credits issued under this promotion will be rescinded and charges for the credit amounts will be reflected on the customer's final bill. Customers are also liable for 50% of the remaining monthly recurring charges for the service(s) disconnected.


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AUXILIARY EQUIPMENT 14.1 RATES FOR EQUIPMENT OR SERVICE NOT OTHERWISE PROVIDED FOR

When a subscriber desires equipment or service that has not been provisioned, an installation charge, a monthly charge or both will be quoted, based on the cost of furnishing the equipment or service.

14.2 NETWORK INTERFACE JACKS

14.2.1 General

A Network Interface Jack is provided by the Company to provide network interface.

14.2.2 Regulations

Where a Network Interface Jack is provided as the network interface, all premises wiring, stations and communications systems must be connected by a plug to the network interface jack.

14.2.3 Rates and Charges I.N.C. USOC

A. Voice Jacks

8 Conductor $ 21.00 RJ31X

B. Data Jacks

8 Conductor, Fixed and Variable 33.00 RJ40S Series

C. Miniature Ribbon Connector

50 Position Miniature Ribbon Jack

(25 Pair Amphenol Connector) 26.00 RJ20X Series

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AUXILIARY EQUIPMENT 14.3 LONG LINE ADAPTER

14.3.1 General

Where regular facilities do not provide standard supervision in connection with off-premises extension stations or extension lines, the following rates will apply for long line adapter equipment supply as required. These rates are in addition to the extension rates and mileage charges shown elsewhere in this Local Terms of Service.


Per I.N.C. Month

Lorain Loop Extender - Used in conjunction with off-premises extensions (does not include V. F. repeater when required - See Section 14.4)

DTGIAQA $2.49 14.4 AMPLIFICATION AND TERMINATION EQUIPMENT

The following equipment is KTU configured, two wire to four wire, to expand voice-frequency capabilities, primarily intended for use at the customer facility. Rates and charges are in addition to applicable mileage/zone charges as specified in this Local Terms of Service.

Per I.N.C. Month

A. Type 24V4B Repeater

AAALLAD(RPT) $15.00 $18.69

B. Type W711 Termination Set

ATWCTTE 15.00 11.93

C. Type W711 Line Amplifier (4-Wire)

AAALLAD(711) 15.00 15.61

D. V.F. Repeater (2-wire non-loaded cable)

AAALLAD(VF) 5.00 6.23

E. E1S-SF Signalling Unit (Wescom #457FSA)

ASGRRFC(457) 8.00 19.62

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AUXILIARY EQUIPMENT 14.4 AMPLIFICATION AND TERMINATION EQUIPMENT (Cont'd)

Per I.N.C. Month

F. E1L-SF Signalling Unit (Wescom #458FLA)

ASGRRFC(458) $ 8.00 $17.07

G. Pad and Transformer Unit (Wescom 714A)

ASGBUT1(TRN) 7.00 4.98

H. Dial Long Line Unit (Wescom #7350, 7360 and 7364)

AAALLAD(WES) 16.00 11.22

I. Type K-6 Negative Receive Repeater (2-wire) or 0.P.X. line conditioning

AAALLAD(K6) 10.00 8.73

J. E&M Trunk Signal Link Eq/40 circuits

(applicable to UVa and similar installations)

ATCEMCD 105.00 53.00

K. 4-Wire, 3 thru 5 Way Bridge, non-amplified (applicable to National Bank & Trust Co. and similar installations)

ATCUNIV(4W) 25.00 4.22

L. 4204-00/01 Bridge - Provides distribution from a

four-wire master port to four (4) four-wire slave ports w/amplification

ATCUNIV(BDG) 65.00 19.35

M. 4204-10/11 Auxiliary Bridge - Provides five (5)

additional bridge ports to the 4204-00-01 Bridge above

ATCUNIV(AUX) $30.00 $15.28

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AUXILIARY EQUIPMENT 14.5 BRIDGE LIFTERS

* Bridge Lifter, each (2 required for 2-wire circuit)

AAALLAD(BLT) - 1.90

* The above does not apply to exchange service or in which case the bridge lifters are used to regroup party lines for Company benefit, but will apply to off-premises extensions, answering connections, lease line service, etc., when required.

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INTERCONNECTION WITH CERTAIN CUSTOMER OWNED FACILITIES OR EQUIPMENT

15.1 GENERAL

A. Customer-provided terminal equipment and communications systems may be used with the facilities of the Company for telecommunications services as provided in this section and elsewhere in this Local Terms of Service. In all cases, the customer-provided terminal equipment or communications systems will be constructed, maintained and operated to work satisfactorily with the facilities of the Company. The Company will not be obligated to modify its facilities to accommodate customer-provided terminal equipment.

B. Where telecommunications service is available under this Local Terms of Service for use in

connection with customer-provided terminal equipment or communications systems, the operating characteristics of this equipment or systems shall not interfere with any of the services offered by the Company. Customer-provided equipment or systems shall not do the following:

1. Endanger the safety of Company employees or the public;

2. Damage, require change in or alteration of, Company equipment or facilities;

3. Interfere with the proper functioning of Company equipment or facilities;

4. Impair the operation of the telecommunications system, or

5. Injure the public in its use of the Company's service.

Upon notice from the Company that the customer-provided equipment or system is causing or is likely to cause any hazard or interference, the customer shall make changes as necessary to remove or prevent the hazard or interference. The customer shall be responsible for the payment of Company charges, as specified in Section 4 of this Local Terms of Service, for visits by the Company to the customer's premises where a service difficulty or trouble report results from customer-provided equipment or system.

C. The Company shall not be responsible for the installation, operation or maintenance of any

customer-provided terminal equipment or communications systems. Telecommunications service is not represented as adapted to the use of customer-provided terminal equipment or systems, and where connected to company facilities, the responsibility of the Company will be limited to providing facilities suitable for telecommunications service. The Company will also provide the maintenance and operation of its facilities in a manner proper for this telecommunications service. The Company will not be responsible for (1) the through transmission of signals generated by the customer-provided equipment or systems, (2) the quality of, or defects in, transmission, equipment or systems, or (3) the reception of signals by customer-provided equipment or systems.

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15.1 GENERAL (Cont'd)

D. The Company shall not be responsible to the customer or otherwise if changes in the content of this Local Terms of Service or if any of the facilities, operations or procedures of the Company cause customer-provided equipment or communications systems to become obsolete, require modification, alteration or affect its use or performance.

E. The Company will not be responsible for any loss, damage, impairment or failure of the

service in connection with the use of customer-facilities and not caused solely by the negligence of the Company.

F. Satisfactory performance of the telecommunications network requires continuing functional

compatibility of the network control signals and the switching equipment involved. To assure continuing compatibility, network control signalling shall be performed by equipment or connected through the equipment furnished, installed and maintained by the Company or the customer as shown in Section 15.3.1.B.

G. Where any customer-provided equipment or system is used with telecommunications service

in violation of any of the provisions in this Local Terms of Service, the Company will take immediate action to protect its services and will promptly notify the customer of the violation. The customer shall discontinue use of the equipment or system or correct the violation and confirm in writing to the Company within 10 days, following the receipt of written notice from the Company, that the use has ceased or that the violation has been corrected. Failure of the customer to discontinue use or to correct the violation and to give the required written confirmation to the Company within the time stated above, shall result in termination of the customer's service until the customer complies with the provisions of this Local Terms of Service.

H. Customer-provided terminal equipment or systems that the Company considers impracticable

to serve because of hazard or inaccessibility may be connected with telecommunications service by means of connecting equipment furnished by the Company or the customer as shown in Section 15.3.1.B.

I. The customer will not hold the Company responsible for infringement of patent claims arising

from the combination or use of equipment or systems with facilities of the Company; or for other claims arising out of any act or omission of the customer in connection with the provision of Company facilities.

J. All multi-line telephone systems connected to the Company’s network on or after

February 16, 2020, must be configured to allow direct “911” dialing by any end user and must be configured to send MLTS notifications as described in Section 2.9.1.

(N) |

(N)

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15.2 CUSTOMER-PROVIDED TERMINAL EQUIPMENT

15.2.1 Data Transmitting and/or Receiving Terminal Equipment

Customer-provided data transmitting and/or receiving terminal equipment involving direct electrical connection to Company facilities may be used with these facilities for telecommunications service through a data set provided by the customer as shown in Section 15.3.1.B. of this Local Terms of Service. Use of this service is on a two-point basis.

A. Data Set

When the customer elects to provide customer-provided data transmitting and/or receiving terminal equipment with a data set, the data set shall perform the functions of:

1. Network control signalling;

2. Conditioning the data signals generated by the customer-provided equipment

to signals suitable for transmission by Company facilities, and

3. Conditioning signals transmitted by Company facilities to data signals suitable for reception by customer-provided equipment.

Teletypewriter equipment, when used with a data set, should be provided by the customer.

B. Data Access Arrangement

1. The customer shall furnish equipment which performs the functions of data

signal conditioning referred to in Section 15.2.1.A.

2. The customer shall furnish, as shown in Section 15.3.1.B., the data access arrangement which provides a protective connecting arrangement for use with the network control signalling unit. Where a data access arrangement is furnished in connection with customer-provided terminal equipment and is used for both voice and data communication, the access arrangement may be used to connect the customer-provided equipment for voice communication.

3. To protect the telecommunications network and the services furnished to the

general public by the Company from harmful effects, the customer-provided data transmitting equipment must comply with the following minimum network protection criteria:

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B. Data Access Arrangement

3. To protect the telecommunications network and … (Cont'd)

a. To prevent excessive noise and crosstalk in the network, it is necessary that the power of the signal at the central office not exceed 12db below one milliwatt when averaged over any three second interval. To permit each customer, independent of distance from the central office, to supply signal power which approximates the 12db below one milliwatt limit at the central office, the power of the signal applied by the customer-provided equipment to the Company interface located on the customer's premises will be specified for each customer's location, but in no case shall it exceed one milliwatt.

b. To protect other services, it is necessary that the signal which is applied

by the customer-provided equipment to the Company interface located on the customer's premises, meet the following limits:

(1) The power in the band from 3,995 Hertz to 4,005 Hertz shall be at

least 18db below the power of the signal as specified in Section 15.2.1B.3a.

(2) The power in the band from 4,000 Hertz to 10,000 Hertz shall not

exceed 16db below one milliwatt.

(3) The power in the band from 10,000 Hertz to 25,000 Hertz shall not exceed 24db below one milliwatt.



(5) The power in the band above 40,000 Hertz shall not exceed 50db below one milliwatt.

c. To prevent the interruption or disconnection of a call, or interference with

network control signalling, it is necessary that the signal applied by the customer-provided equipment to the Company interface located on the customer's premises at no time have energy solely in the 2450 to 2750 Hertz band. If signal power is in the 2450 to 2750 Hertz band, it must not exceed the power present at the same time in the 800 to 2450 Hertz band.

4. The customer shall furnish, as shown in Section 15.3.1.B., the data access

arrangement for use with the network control signalling unit.

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15.2.1 Data Transmitting and/or Receiving Terminal Equipment (Cont'd)

C. Acoustic, Inductive Connections

1. Customer-provided data transmitting and/or receiving terminal equipment (including telephotograph equipment) may be acoustically or inductively connected with Company facilities for telecommunications service. Use of this service is on a two point basis.

2. To protect the telecommunications network and the services furnished to the

general public by the Company from harmful effects, the customer-provided data transmitting equipment must comply with the following minimum network protection criteria:

a. To prevent excessive noise and crosstalk in the network, it is necessary

that the power of the signal, which is applied by the customer-provided equipment, be limited so that the signal power at the input to the Company line does not exceed 9db below one milliwatt when averaged over any three second interval. To permit each customer, independent of distance from the central office, to supply signal power which at the central office approximates 12db below one milliwatt when averaged over any three second interval, the Company, at the customer's request, will specify, for each exchange service and WATS access line terminating at a customer location, the signal power at the input to the Company line, which shall in no case exceed one milliwatt.

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C. Acoustic, Inductive Connections

2. To protect the telecommunications network and the … (Cont'd)

b. To protect other services, it is necessary that the signal which is applied by the customer-provided equipment meet the following limits at the input to the Company line:


least 18db below the power of the signal as specified in Section 15.2.1C.2.a.







c. To prevent the interruption or disconnection of a call or interference with

network control signalling, it is necessary that the signal applied by the customer-provided equipment be limited so the signal at the input to the Company line shall at no time have energy solely in the 2450 to 2750 Hertz band. If there is signal power at the output of the network control signalling unit in the 2450 to 2750 Hertz band, it must not exceed the power present at the same time in the 800 to 2450 Hertz band.

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C. Acoustic, Inductive Connections (Cont'd)

3. Where acoustic or inductive connections are made at locations specified by the customer, the minimum network protection criteria will be as specified in Section 15.2.1.C.2. To meet these criteria, the Company will upon request, specify the level of signal power at the input to the Company line. Section 15.2.1.C.4 specifies when charges will apply for visits to the premises of a customer who requests these measurements.

4. At the request of the customer, the network protection criteria as shown in

Section 15.2.1.C.2 are to be used at a specified location in connection with customer-provided acoustic or inductive connected data terminals. A non-recurring charge of $15.00 applies to each exchange service or WATS access line requiring the establishment of signal power levels at the output of the network control signal unit during a visit to the customer's premises. This charge does not apply if this work is performed at the time the subscriber's exchange service or WATS access line is installed.

15.2.2 Voice Transmitting and/or Receiving Terminal Equipment

A. Direct Electrical Connections

Customer-provided voice transmitting and/or receiving terminal equipment which involves direct electrical connection to the facilities provided by the Company for telecommunications service may be used with facilities in accordance with 1 and 2 following, except where otherwise specified in this Local Terms of Service.

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A. Direct Electrical Connections (Cont'd)

1. The connection shall be made through a connecting arrangement furnished, installed and maintained by the Company or the customer as shown in Section 15.3.1.B.

2. To protect the telecommunications network and the services provided to the

general public by the Company from harmful effects, the customer-provided voice transmitting equipment must comply with the following minimum network protection criteria:

a. To prevent excessive noise and crosstalk in the network, it is necessary

that the long term average power of the applied signal during established connections not exceed 12db below one milliwatt at the serving central office. To insure that this limit is not exceeded, the power of the signal applied by the customer-provided equipment to the Company interface located on the customer's premises shall not exceed 7db below one milliwatt averaged over any three second interval.

b. To protect other services, it is necessary that the signal applied by the

customer-provided equipment to the Company interface located on the customer's premises meet the following limits:


least 18db below the power of the signal as shown in Section 15.2.2A.2a.



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A. Direct Electrical Connections

2. To protect the telecommunications network and … (Cont’d)

b. To protect other services, it is necessary that … (Cont’d)





c. To prevent interruption or disconnection of a call or interference with

network control signalling, it is necessary that the signal applied by the customer-provided equipment to the Company interface located on the customer's premises at no time have energy solely in the 2450 to 2750 Hertz band. If signal power is in the 2450 to 2750 Hertz band, it must not exceed the power present at the same time in the 800 to 2450 Hertz band.

B. Acoustic, Inductive Connections

1. Customer-provided voice transmitting and/or receiving terminal equipment may

be acoustically or inductively connected with Company facilities for telecommunications service provided the connection is made externally to a Company interface.

2. To protect the telecommunications network and the service provided to the

general public by the Company from harmful effects, the customer-provided voice transmitting equipment must comply with the following minimum network protection criteria:

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B. Acoustic, Inductive Connections

2. To protect the telecommunications network and … (Cont'd)

a. To prevent excessive noise and crosstalk in the network, it is necessary that the power of the signal applied by the customer-provided equipment be limited so the signal power at the input to the Company line does not exceed 9db below one milliwatt when averaged over any three second interval.

b. To protect other services, it is necessary that the signal which is applied

by the customer-provided equipment to the Company interface located on the customer's premises meet the following limits:


least 18db below the power of the signal as specified in Section 15.2.2B.2.a.







c. To prevent the interruption or disconnection of a call or interference with

network control signalling, it is necessary that the signal applied by the customer-provided equipment be limited so the signal at the input to the Company line shall at no time have energy solely in the 2450 to 2750 Hertz band. If there is signal power at the output of the network control signalling unit in the 2450 to 2750 Hertz band, it must not exceed the power present at the same time in the 800 to 2450 Hertz band.

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15.2 CUSTOMER-PROVIDED TERMINAL EQUIPMENT (Cont'd)

15.2.3 Accessories

Customer-provided accessories may be used with the facilities furnished by the Company for telecommunications service.

15.2.4 Direct Electrical Connection

The use of any customer-provided terminal equipment, as specified in these regulations involving direct electrical connection to the facilities furnished by the Company, shall be made through a connecting arrangement furnished, installed and maintained by the Company or the customer as shown in Section 15.3.1B. of this Local Terms of Service.

15.3 CONNECTIONS OF CUSTOMER-PROVIDED PROTECTIVE CIRCUITRY OF TERMINAL

EQUIPMENT

15.3.1 General

A. This Local Terms of Service may be revised, amended or discontinued at the Company's option.

B. Customer-provided Protective Circuitry or Terminal Equipment may be connected to

facilities furnished by the Company for use with Local Exchange Telecommunications Service on the same terms and conditions as set forth in Title 47, Code of Federal Regulations, Ch. 1, Pt. 68, as amended and interpreted from time to time by orders published in the Federal Register.

C. The use of customer-provided circuitry or terminal equipment shall not require

change in or alteration of the equipment or other facilities of the Company.

D. The Company may make changes in its communications facilities, equipment, operations or procedures, where this action is not inconsistent with applicable laws, rules and regulations.

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EQUIPMENT


E. The customer shall notify the Company, upon request, of his intention to connect registered or grandfathered equipment to Company facilities. Notification shall include, where applicable:

1. The F.C.C. Registration Number;

2. The Ringer Equivalency Number of the registered terminal equipment or

protective circuitry;

3. Sufficient identifying information such as the manufacturer's name, model and serial numbers to enable the Company to determine that grandfathered equipment is eligible for connection, and

4. Other information that may be required to assure the compatibility of the

connected equipment and proper administration of applicable laws, rules and regulations.

A customer who fails to notify the Company, upon request, of connection of grandfathered or registered terminal equipment or protective circuitry or is otherwise in violation of applicable laws, rules and regulations will be subject to discontinuance of service.

F. Registered customer-provided circuitry or terminal equipment shall be connected

only by means of the proper interface termination (i.e., network interface) provided by the Company.

G. Upon experiencing trouble, the customer shall disconnect all customer-provided

circuitry or terminal equipment from the line and analyze it for malfunction. If the circuitry or terminal equipment is found defective, its use shall be immediately discontinued until correction is made.

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EQUIPMENT


H. If customer-provided terminal equipment causes harm, the Company will attempt to notify the customer that discontinuance of service may be required; however, when prior notice is not possible, the Company may discontinue service. Where prior notice of discontinuance of service is not possible, the Company will:

1. Promptly notify the customer of the temporary discontinuance.

2. Afford the customer the opportunity to correct the situation which caused the

temporary discontinuance.

3. Inform the customer of his right to file a complaint with the State Corporation Commission or with the Federal Communications Commission pursuant to Title 47, Code of Federal Regulations, Ch. 1, Pt. 68, or both. As used in paragraph "H" the term "harm" means:

a. Electrical hazards to Company personnel,

b. Damage to Company equipment,

c. Malfunction of Company billing equipment,

d. Degradation of service to persons other than the user of the terminal

equipment, his calling or called party

I. If trouble detected by or reported to the Company results in the dispatching of Company employees to the customer's premises where the trouble is determined not to be caused by Company equipment or facilities, the customer will be notified and liable for the maintenance visit charge as shown in this Local Terms of Service.

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EQUIPMENT (Cont’d)

15.3.2 Liability

A. Since the customer has exclusive control of his communications over Company facilities and for other uses of the facilities provided by the Company, and since errors occurring to the services and/or facilities of the Company may be unavoidable, these services and facilities are furnished subject to the terms, conditions and limitations shown in B, C, or D following.

B. The liability of the Company for damages caused by errors or service difficulties

occurring in the course of furnishing service or other facilities and not caused by (1) the negligence of the customer, or (2) the negligence of the Company in failing to maintain proper standards of maintenance and operation and to exercise reasonable supervision, will not exceed an amount equal to the proportionate charge for the time period during which the error or service difficulty occurs. Refer to Section 2 of this Local Terms of Service for rules concerning credit for service interruptions.

C. The customer will not hold the Company responsible for libel, slander, or

infringement of copyright claims from the improper use of material transmitted over its facilities; for infringement of patents arising from combining with, or using in connection with, facilities of the Company, apparatus and systems of the customer; and for all other claims arising out of any act or omission of the customer in connection with facilities provided by the Company.

D. The Company shall not be liable for damages arising out of mistakes, omissions,

interruptions, delays, errors or defects in transmission or other injury, including but not limited to injuries to persons or property from voltages or currents transmitted over the facilities of the Company caused by customer-provided equipment, except where a contributing cause is the malfunctioning of a Company-provided connecting arrangement.

1. Service Charges are applicable as provided in other sections of this Local

Terms of Service covering the installation of jacks and wiring.

2. The customer is responsible for the payment of all other appropriate rates and charges as covered in this Local Terms of Service.

E. Where customers use cordless telephones and the Company provides an access

line to a base transmitter-receiver unit that operates a handset by remote signalling, the customer will be responsible for all local and long distances charges made over the cordless telephone. It is the customer's responsibility to monitor and restrict the use of the base transmitter-receiver unit and the Company-provided access line. The Company will not enter into disputes regarding the billing of erroneous or fraudulent calls that appear on customer bills or be responsible for erroneous or fraudulent calls placed on cordless telephones.

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15.4 CUSTOMER-PROVIDED COMMUNICATIONS SYSTEMS

15.4.1 Application

Customer-provided communications systems may be connected at a service point of the customer on a voice grade basis with telecommunications service furnished by the Company. The network interface device must be furnished, installed, and maintained by the Company. The customer-provided system shall comply with the minimum network protection criteria contained in Sections 15.4.2A.1 and 15.4.2A.2.

15.4.2 Network Protection Criteria - Direct Electrical Connection

A. Where the customer-provided communications system is connected with long

distance message telecommunications service, the customer-provided communications system must comply with the following criteria:

1. To prevent excessive noise and crosstalk in the network, it is necessary that

the power of the signal at the central office not exceed 12db below one milliwatt when averaged over any three second interval. To permit each customer, independent of distance from the central office, to supply signal power which approximates the 12db below one milliwatt limit at the central office, the power of the signal which may be applied by the customer - provided equipment to the Company interface located on the customer's premises, will be specified for each customer's location, but in no case shall it exceed one milliwatt.

2. To protect other services, it is necessary that the signal which is applied by the

customer-provided equipment to the Company interface located on the customer's premises meets the following limits:

a. The power in the band from 3,995 Hertz to 4,005 Hertz shall be at least

18db below the power of the signal as shown in Section 15.4.2A.1.

b. The power in the band from 4,000 Hertz to 10,000 Hertz shall not exceed 16db below one milliwatt.

c. The power in the band from 10,000 Hertz to 25,000 Hertz shall not


d. The power in the band from 25,000 Hertz to 40,000 Hertz shall not exceed 36db below one milliwatt.

e. The power in the band above 40,000 Hertz shall not exceed 50db below

one milliwatt.

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A. Where the customer-provided communications system … (Cont'd)

3. To prevent the interruption or disconnection of a call or interference with network control signalling, it is necessary that the signal applied by the customer-provided equipment to the Company interface located on the customer's premises at no time have energy solely in the 2450 to 2750 Hertz band. If signal power is in the 2450 to 2750 Hertz band, it must not exceed the power present at the same time in 800 to 2450 Hertz band.

B. Customer-provided communications systems connected with long distance message

telecommunications service through customer-provided equipment which effects connections externally to a network control signalling unit by means of an acoustic or inductive connection for transmitting and/or receiving the customer-provided communications system must comply with the following criteria:


the power of the signal, which is applied by the customer-provided equipment, be limited so that the signal power at the input of the Company line does not exceed 9db below one milliwatt when averaged over any three-second interval.

2. To protect other services it is necessary that the signal which is applied by the

customer-provided equipment meet the following limits at the input to the Company line:

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B. Customer-provided communications systems connected with … (Cont'd)

2. To protect other services it is necessary that the … (Cont'd)

a. The power in the band from 3,995 Hertz to 4,005 Hertz shall be at least 18db below the power of the signal as shown in Section 15.4.2B.1.

b. The power in the band from 4,000 Hertz to 10,000 Hertz shall not exceed

16db below one milliwatt.

c. The power in the band from 10,000 Hertz to 25,000 Hertz shall not exceed 24db below one milliwatt.

d. The power in the band from 25,000 Hertz to 40,000 Hertz shall not


e. The power in the band above 40,000 Hertz shall not exceed 50db below one milliwatt.

3. To prevent the interruption or disconnection of a call or interference with

network control signalling, it is necessary that the signal supplied by the customer-provided equipment be limited so that the signal at the input to the Company line shall at no time have energy solely in the 2450 to 2750 Hertz band. If there is signal power at the output of the network control signalling unit in the 2450 to 2750 Hertz band, it must not exceed the power present at the same time in the 800 to 2450 Hertz band.

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15.5 CUSTOMER-OWNED TELEPHONES

The Company permits the connection of customer-owned telephone sets to Company facilities as provided below and as shown in Section 15.3.1B.

A. The Company assumes no liability for the maintenance, repair or replacement of customer-

provided telephones.

B. Upon discontinuance of service, the customer may retain the instrument as his property. 15.6 CUSTOMER-PROVIDED PRIVATE MOBILE RADIOTELEPHONE SYSTEMS

15.6.1 Application

Customer-provided private mobile radiotelephone systems may be connected at a service point of the customer on a voice grade basis with telecommunications service furnished by the Company. The customer-provided system shall comply with the minimum network protection criteria contained in Sections 15.6.2 and 15.6.3.

15.6.2 Network Protection - Direct Electrical Connections

To protect the telecommunications network and the services furnished to the general public by the Company from harmful effects, the customer-provided voice transmitting equipment must comply with the following minimum network protection criteria:

A. To prevent excessive noise and crosstalk in the network, it is necessary that the long

term average power of the applied signal during connections not exceed 12db below one milliwatt at the serving central office. To insure that this limit is not exceeded, the power of the signal which may be applied by the customer-provided equipment to the Company interface located on the customer's premises will be specified for each type of connecting arrangement but in no case shall it exceed one milliwatt.

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15.6 CUSTOMER-PROVIDED PRIVATE MOBILE RADIOTELEPHONE SYSTEMS

15.6.2 Network Protection - Direct Electrical Connections (Cont'd)

B. To protect other services, it is necessary that the signal which is applied by the customer-provided equipment to the Company interface located on the customer's premises, meet the following limits:

1. The power in the band from 3,995 Hertz to 4,005 Hertz shall be at least 18db

below the power of the signal as specified in Section 15.6.2A above.

2. The power in the band from 4,000 Hertz to 10,000 Hertz shall not exceed 16db below one milliwatt.

3. The power in the band from 10,000 Hertz to 25,000 Hertz shall not exceed

24db below one milliwatt.

4. The power in the band from 25,000 Hertz to 40,000 Hertz shall not exceed 36db below one milliwatt.

5. The power in the band from 40,000 Hertz shall not exceed 50db below one

milliwatt.

C. To prevent the interruption or disconnection of a call or interference with network control signalling, it is necessary that the signal applied by the customer-provided equipment to the Company interface located on the customer's premises at no time have energy solely in the 2450 to 2750 Hertz band. If signal power is in the 2450 to 2750 Hertz band, it must not exceed the power present at the same time in the 800 to 2450 Hertz band.

15.6.3 Network Protection - Acoustic, Inductive Connections

A. To protect the telecommunications network and the service furnished to the general

public by the Company from harmful effects, the customer-provided voice transmitting equipment must comply with the following network protection criteria:


the power of the signal which is applied by the customer-provided equipment be limited so that the signal power at the input to the Company line does not exceed 9db below milliwatt when averaged over any three second interval.

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15.6 CUSTOMER-PROVIDED PRIVATE MOBILE RADIOTELEPHONE SYSTEMS

15.6.3 Network Protection - Acoustic, Inductive Connections

A. To protect the telecommunications network (Cont'd)

2. To protect other services, it is necessary that the signal which is applied by the customer-provided equipment to the Company interface located on the customer's premises meet the following limits:

a. The power in the band from 3,995 Hertz to 4,005 Hertz shall be at least

18db below the power of the signal as specified in 15.6.3A.1. above.

b. The power in the band from 4,000 Hertz to 10,000 Hertz shall not exceed 16db below one milliwatt.

c. The power in the band from 10,000 Hertz to 25,000 Hertz shall not


d. The power in the band from 25,000 Hertz to 40,000 Hertz shall not exceed 36db below one milliwatt.

e. The power in the band above 40,000 Hertz shall not exceed 50db below

one milliwatt.

B. To prevent the interruption or disconnection of a call or interference with network control signalling, it is necessary that the signal applied by the customer-provided equipment be limited so that the signal at the input to the Company line shall at no time have energy solely in the 2450 to 2750 Hertz band. If there is signal power at the output of the network control signaling unit in the 2450 to 2750 Hertz band, it must not exceed the power present at the same time in the 800 to 2450 Hertz band.

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15.7 CUSTOMER-PROVIDED RECORDING, REPRODUCING AND AUTOMATIC ANSWERING AND

RECORDING EQUIPMENT

15.7.1 General

Customer-provided recording, reproducing and automatic answering and recording equipment shall be used in connection with the facilities of the Company for the following purposes and subject to the following conditions:

A. Recording of Two-Way Telephone Conversations

1. Connection of customer-provided voice recording equipment with facilities of

the Company for recording of telephone conversations shall be made through recorder connector equipment, which contains a recorder tone device. The device automatically produces a distinctive recorder tone that is repeated at intervals of approximately fifteen seconds when the recording equipment is in use, or

The recording party gives verbal notification in a clear, unambiguous manner which is recorded at the beginning and as part of the call, or all parties to the telephone conversation must give their prior consent to the recording of the conversation, and the prior consent must be in writing or be part of, and obtained at, the start of the recording.

- However, in the case of a private line service which has no connection

with the exchange or toll system of the Company, recorder connector equipment, which does not contain the automatic tone device, may be used at the option of the customer. Recorder connector equipment without the automatic tone device can be used in connection with the lines of public fire and police departments provided that the proper public authority certifies that these lines will be used exclusively for the receipt of emergency fire or police calls,

2. The recorder tone is not required when the recording equipment is used by the

United States Department of Defense to record telephone conversations between Department of Defense Command Centers of Emergency Communications and the Department of Defense private line system connected to the message toll, Wide Area Telephone Service (WATS) or local exchange service.

(Filed in compliance with an order of the F.C.C. adopted April 269, 1976.)

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RECORDING EQUIPMENT

15.7.1 General

A. Recording of Two-Way Telephone Conversations (Cont'd)

3. The recorder tone is not required when the recording equipment is used by the United States Secret Service of the Department of the Treasury to record telephone conversations which concern the safety and security of the person of the President of the United States, members of his immediate family or the White House and its grounds.

(Filed in compliance with an order of the Federal Communications Commission adopted January 22, 1975.)

4. The recorder tone is not required when used by the United States Nuclear

Regulatory commission of the Department of Energy with respect to the telephone systems located at its Operations Center for recording of two-way telephone conversations.

5. The customer-provided voice recording equipment shall be arranged so that it

can be physically connected to and disconnected from the facilities of the Company or can be switched on and off.

B. Recording of Incoming Messages Only

Connection of customer-provided recording equipment with the facilities of the Company for the recording of incoming messages shall only be made through recorder coupler equipment furnished, installed and maintained by the customer as shown in Section 15.3.1.B. This connecting equipment permits an attendant to use telephone sets furnished on the same line to monitor the recording of incoming messages but physically prevents recording during two-way telephone conversations. A recorder tone is not required.

C. Transmission of Prerecorded Messages

Connection of customer-provided reproducing equipment with the facilities of the Company for the transmission of prerecorded messages shall be made through connecting equipment furnished, installed and maintained by the customer as shown in Section 15.3.1B.

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RECORDING EQUIPMENT


D. Automatic Answering and Recording Equipment

Connection of customer-provided automatic answering and recording equipment with facilities of the Company for transmitting a prerecorded message to the calling party, if desired, and recording an incoming message shall only be made through connecting equipment furnished, installed and maintained by the customer as shown in Section 15.3.1.B. This connecting equipment will automatically trip the ringing and hold the connection.

E. Requirement for a Tone Warning (Beep Tone) on Recording of Two-Way

Conversations

A distinctive recorder tone is not required when the recording equipment is used by a Federal Communications Commission licensed broadcast station customer for the recording of two-way telephone conversations solely for broadcast over the air.

Filed in compliance with memorandum opinion and order of FCC adopted December 13, 1972.

15.7.2 Basis of Connection

A. Customer-provided recording, reproducing and automatic answering and recording

equipment may be connected with facilities of the Company only when and for so long as the customer subscribes to a sufficient number of telephone lines to handle adequately the volume of telephone calls received without interfering with any of the services offered by the Company. In the event the use of customer-provided equipment causes interference, the Company shall have the right to discontinue service without prior notification to the customer.

B. The customer-provided equipment shall operate in a manner to avoid hazard or

damage to Company facilities or injury to Company employees or customers because of the character or location of the customer-provided equipment or sources of power to which it is connected. Upon notice from the Company that the equipment of the customer is causing or is likely to cause hazard or interference, the customer shall make changes as may be necessary to remove or prevent the hazard or interference.

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RECORDING EQUIPMENT (Cont'd)

15.7.3 Responsibility of the Company

Telephone service furnished by the Company is not represented as adapted to the recording of telephone conversations or incoming messages or to the transmission of prerecorded messages. The use of customer-provided recording, reproducing and automatic answering and recording equipment, in connection with the facilities of the Company, is permitted only on the condition that the liability of the Company for damages caused by errors or service difficulties and not caused by the negligence of the customer or of the Company, will not exceed an amount equal to the proportionate charge for the time period during which the error or service difficulty occurs.

15.7.4 Obligation of the Customer

The customer will not hold the Company responsible for libel, slander or infringement of copyright claims arising from the improper use of material transmitted over its facilities and recorded; for claims of infringement of patents arising from combining with or using in connection with, facilities of the Company, equipment or systems of the customer; and for all other claims arising out of any act or omission of the customer in connection with facilities provided by the Company.

15.8 CONNECTION OF CUSTOMER-PROVIDED ALARM SENDING DEVICES WITH AN ALARM

COUPLER

15.8.1 General

Customer-provided alarm sending equipment may be connected with the facilities of the Company by means of an Alarm Coupler provided by the customer as shown in Section 15.3.1B.

An Alarm Coupler provides facilities to connect a customer-provided alarm sending device to an individual, PBX or Centrex line. The Alarm Coupler, upon receipt of proper signals from a customer's device, will seize a telephone line, transmit dial pulses to the line, provide a one-way transmission path to the line for transmission of the customer's prerecorded voice alarm message and disconnect from the line. The Alarm Coupler will also arrange the main or extension telephone associated with the telephone line so that a customer may monitor the progress of an alarm call.

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15.8 CONNECTION OF CUSTOMER-PROVIDED ALARM SENDING DEVICES WITH AN ALARM

COUPLER (Cont'd)

15.8.2 Regulations

A. The Alarm Coupler is an adjunct to regular or Touch Tone Calling telephone service where facilities and operating conditions permit.

B. Power outlets and power required for operation of the Alarm Coupler shall be

provided by, and at the expense of, the customer.

C. A customer-provided alarm sending device must provide signals acceptable for the operation of the Alarm Coupler.


The Company shall not be responsible to the customer for damage arising out of errors or service difficulties except those caused by its failure to furnish facilities in a manner proper for telephone service. The liability of the Company for damages caused by its failure to furnish and operate facilities suitable for ordinary telephone service is set forth in this Local Terms of Service.


A. The operation of customer-provided alarm sending equipment shall ensure that the

equipment functions properly and does not interfere with any of the services or facilities of the Company. Upon notice from the Company that customer equipment is causing or may cause hazard or interference, the customer shall make the necessary changes to remove or prevent the hazard or interference.

B. The customer will not hold the Company responsible for libel, slander or infringement

of copyright claims arising from the improper use of material transmitted over its facilities; for infringement of patent claims arising from combining with or using in connection with, facilities of the Company, equipment or systems of the customer or for other claims arising out of any act or omission of the customer in connection with facilities provided by the Company.

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15.9 CUSTOMER-PROVIDED PUBLIC ADDRESS OR LOUDSPEAKER PAGING SYSTEMS

15.9.1 General

Customer-provided public address or loudspeaker paging systems, which include amplifiers, receiving speakers, and associated wiring used to transmit paging messages or announcements in one direction only, may be used in connection with Company facilities for PBX and key telephone systems.


Connection with Company Facilities

A. Connection of customer-provided public address or loudspeaker paging systems with

facilities of the Company shall be made only through connecting equipment or arrangements furnished by the customer as shown in Section 15.3.1B. The connecting equipment or arrangements will include a connecting block or equivalent to which the customer-provided public address or loudspeaker paging systems will be connected.

B. Company facilities, when connected, may be used only to transmit messages or

signals to customer-provided public address or loudspeaker paging systems. These systems may not be used to originate messages into Company facilities.


The use of customer-provided public address or loudspeaker paging systems connected with Company facilities is permitted only on the following condition:

The liability of the Company for damages arising out of failures or defects in the connecting equipment or arrangements, not caused by the negligence of the customer or of the Company in failing to maintain proper standards of maintenance and operation and to exercise reasonable supervision, shall not exceed an amount equal to the proportionate charge for the time period during which the failure or defect in the connecting equipment or arrangements occurs.

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15.9 CUSTOMER-PROVIDED PUBLIC ADDRESS OR LOUDSPEAKER PAGING SYSTEMS (Cont'd)


A. The operation of customer-provided public address or loudspeaker paging systems shall ensure that the equipment functions properly and does not interfere with any of the services or facilities of the Company. Upon notice from the Company that the customer-equipment is causing or may cause hazard or interference, the customer shall make the necessary changes to remove or prevent the hazard or interference.

B. The customer will not hold the Company responsible for libel, slander or infringement

of copyright claims arising from the improper use of material transmitted over its facilities; for infringement of patent claims arising from combining with or using in connection with, facilities of the Company, equipment or systems of the customer; and for all other claims arising out of any act or omission of the customer in connection with facilities provided by the Company.

15.10 CUSTOMER-PROVIDED DICTATION RECORDING EQUIPMENT

15.10.1 General

Customer-provided recording equipment may be used in connection with facilities of the Company for recording of dictation.


Connection with Company Facilities

A. Connection of customer-provided dictation recording equipment with facilities of the

Company is made only through a dial dictation access link. The dial dictation access link will include and terminate in a connecting block to which only the dictation recording equipment may be connected.

B. One dial dictation access link is required for connection with each customer-provided

dictation recording machine.

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15.10 CUSTOMER-PROVIDED DICTATION RECORDING EQUIPMENT (Cont'd)


The use of customer-provided dictation recording equipment in connection with the facilities of the Company is permitted only on the condition that the liability of the Company for errors or service difficulties not caused by the negligence of the customer or of the Company in failing to maintain proper standards of maintenance and operations and to exercise reasonable supervision, shall not exceed an amount equal to the proportionate charge to the customer for the time period during which the error or service difficulty occurs.


A. The operation of customer-provided dictation recording equipment shall ensure

that the equipment functions properly and does not interfere with any of the services or facilities of the Company. Upon notice from the Company that the customer-equipment is causing or may cause hazard or interference, the customer shall make the necessary changes to remove or prevent the hazard or interference.

B. The customer will not hold the Company responsible for libel, slander or

infringement of copyright claims arising from the improper use of material transmitted over its facilities and recorded; for infringement of patent claims arising from combining with or using in connection with, facilities of the Company, equipment or systems of the customer; and for all other claims arising out of any act or omission of the customer in connection with facilities provided by the Company.

15.11 SERVICE THROUGH MISCELLANEOUS COMMON CARRIERS

15.11.1 General

A. Miscellaneous Common Carriers are communications common carriers which have been granted a radio station license by the Federal Communications Commission to operate as a Miscellaneous Common Carrier in the Domestic Public Land Mobile Service. Miscellaneous Common Carriers are not engaged in the business of providing either a public landline message telephone service or public message telegraph service.

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B. Interconnected telephone service local messages are available to and from radiotelephone units of customers of a Miscellaneous Common Carrier (a) which has entered into an interconnection agreement with the Company and (b) which has filed tariffs with the State Corporation Commission of the State of Virginia. Interconnected service is available only through manual interconnecting equipment and connecting circuits provided by the Company or Miscellaneous Common Carrier as shown in Section 15.3.1B.

C. Interconnected Service Local Messages are messages between stations in the

local service area of the exchange in which the system of the Miscellaneous Common Carrier is connected with the facilities of the Company and radiotelephone units within range of the Miscellaneous Common Carrier base station which serves the area in which the point of connection is located.

D. The rates shown in Section 15.11.2 are applicable to calls between

radiotelephone units of customers of the Miscellaneous Common Carrier and the Company for the portion of the service between (1) the point of connection of the system of the Miscellaneous Common Carrier with the facilities of the Company and (2) service within the local area of the Company's exchange where the Miscellaneous Common Carrier is connected. The radiotelephone system of the Miscellaneous Common Carrier may be arranged for interconnection at a monthly charge per radiotelephone unit which includes all local message usage.

E. Additional charges, which the Miscellaneous Common Carrier bills and collects

from customers, are applicable to the portion of the interconnected service as shown in the Miscellaneous Common Carrier's Tariffs on file with the State Corporation Commission of Virginia.

F. One directory listing is provided without charge for each Miscellaneous Common

Carrier radiotelephone system. Additional listings on the connecting channel number may be furnished subject to regular business additional listing regulations, rates and charges.

15.11.2 Rates

Per Month A. Connecting Circuits

As required by the Company but not more than one per Miscellaneous Common Carrier radio channel No Charge

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15.11.2 Rates Per Month

A. Connecting Circuits (Cont'd)

In excess of one per Miscellaneous Common Carrier radio channel, each Rate as specified for

business individual line in the applicable exchange tariff plus mileage/zone charges where applicable.

B. Interconnected Service

Minimum charge per Miscellaneous Common Carrier Radio Channel Rate as specified for

business individual line in the applicable exchange tariff plus mileage/zone charges where applicable.

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DATA SERVICE 16.1 CUSTOMER-PROVIDED DATA TRANSMITTING AND RECEIVING EQUIPMENT AND

TELETYPEWRITER EQUIPMENT

16.1.1 General

Customer-provided data transmitting and receiving equipment (includes telewriter equipment) and customer-provided teletypewriter equipment may be connected to lines of the Company for the transmission and reception of data signals.


A. Data transmitting and receiving equipment and teletypewriter equipment will be

connected to lines of the Company by means of a data set furnished by the customer as shown in Section 15.3.1B. This set is required to condition signals generated by data or teletypewriter equipment to signals suitable for transmission on Company facilities and to condition signals received from Company facilities for delivery to data or teletypewriter equipment.

B. The magnitude and the character of the voltages and currents delivered from

customer-provided equipment and the operation and maintenance of this equipment shall not interfere with any of the services offered by the Company or others. This equipment shall operate in a manner to avoid hazard or damage to Company facilities or injury to Company employees or customers caused by the character or location of the customer-provided equipment and the sources of power to which it is connected. Upon notice from the Company that the equipment of the customer is causing or is likely to cause hazard or interference, the customer shall make any necessary changes to remove or prevent this hazard or interference.


The Company shall not be responsible to the customer for damages arising out of mistakes, omissions, interruptions, delays, errors or defects in transmission, except those caused by its failure to furnish facilities suitable for ordinary telephone service or its failure to maintain and operate these facilities in a manner proper for telephone service. The liability of the Company for damages caused by its failure to furnish facilities suitable for ordinary telephone service or its failure to maintain and operate its facilities in a manner proper for telephone service is stated in Section 2 (General Terms and Conditions).

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TELETYPEWRITER EQUIPMENT (Cont'd)


The customer will not hold the Company liable for infringement of patent claims arising from, combining with or using in connection with, facilities of the Company, equipment and systems of the customer; and against all other claims arising out of any act or omission of the customer in connection with facilities provided by the Company.

16.1.5 Rates

The following charges apply to the facilities provided and are in addition to other rates and charges applicable.

Per I.N.C. Month

Data Access Trunk TSRALC(DAT) See Sect. 4 See Loc. Exch. Rate Schedule

16.2 CUSTOMER-PROVIDED WRITTEN MESSAGE (ELECTROWRITER) TRANSMITTING AND

RECEIVING EQUIPMENT

16.2.1 General

Customer-provided written message transmitting and receiving equipment may be connected to lines of the Company for the transmission and reception of written messages.

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TELETYPEWRITER EQUIPMENT (Cont'd)


A. Customer-provided written message transmitting and receiving equipment will be connected to lines of the Company as shown in Section 15.3.1B. This set is required to condition signals generated by written message transmitting equipment to signals suitable for transmission on Company facilities and to condition signals received from Company facilities for delivery to written message receiving equipment.

B. The magnitude and the character of the voltages and currents delivered from

customer-provided equipment and the operation and maintenance of this equipment shall not interfere with any of the services offered by the Company or interfere with others. This equipment shall operate in a manner to avoid hazard or damage to Company facilities or injury to Company employees or customers because of the character or location of the customer-provided equipment and its sources of power connection. Upon notice from the Company that the customer-provided equipment is causing or may cause hazard or interference, the customer shall make any necessary changes to remove or prevent the hazard or interference.


The Company shall not be responsible to the customer for damages arising out of mistakes, omissions, interruptions, delays, errors or defects in transmission, except those caused by its failure to provide facilities suitable for ordinary telephone service or its failure to maintain and operate its facilities in a manner proper for telephone service. The liability of the Company for damages caused by its failure to furnish facilities suitable for ordinary telephone service or its failure to maintain and operate its facilities in a manner proper for telephone service is shown in Section 2 (General Terms and Conditions).


The customer will not hold the Company responsible for infringement of patent claims arising from, combining with or using in connection with, facilities of the Company, equipment and systems of the customer; and against all other claims arising out of any act or omission of the customer in connection with facilities provided by the Company

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DATA SERVICE 16.3 DATA PACKAGES Per I.N.C. Month

A. 829-01 Data Package, includes multiple mounting and power for 4-wire private lines

DCVAAAH(M4W) $ 40.00 $ 17.12

B. 829-01 Data Package, includes single mounting

and power for 4-wire private lines

DCVAAAH 45.00 21.51

C. 829-02 Data/Alternate Voice Package, includes mounting, power and housing for 4-wire private lines

DCVAAAH(4W) 75.00 28.18

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MOBILE TELEPHONE SERVICE 17.1 CHANNELS FOR THE REMOTE OPERATION OF RADIOTELEPHONE STATIONS OTHER

THAN BROADCASTING STATIONS

A. Channels of a grade similar to those furnished for private line telephone service are furnished between specified locations for the remote operation of radiotelephone stations other than broadcasting stations.

B. These channels are suitably terminated by the Company on the premises connected.

C. The rates for local control channels, interexchange channels, drop service and temporary

service are those specified in Section 20.

D. The rates for incoming connecting circuits and outgoing connecting circuits will be the same as rates and charges for business flat rate PBX trunks as specified in this Local Terms of Service.

E. Carriers must be licensed by the Federal Communications Commission, file tariffs with the

State Corporation Commission and execute a Company-approved written agreement.

F. The rates for numbers will be as follows: Per Month

1. First block of 25 numbers, each 100 number group $27.10

2. Each additional block of 25 numbers up to a total of 100 numbers 27.10

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OPERATOR ASSISTED CALLS 18.1 APPLICATION

18.1.1 General

Operator assisted calls are calls placed using the assistance of an operator.

18.1.2 Regulations and Explanation of Terms

Bill to Third Party is a billing arrangement where a call may be charged to an authorized line, as determined by the Company, other than the line originating the call or the line where the call is completed. Calling Card is a billing arrangement where a call may be charged to an authorized Company calling card number. Collect Call is a billing arrangement where the charge for a call may be reversed, provided the charge is accepted at the called line. A collect call may be billed to a calling card or third party number. In cases of calls placed to coin telephones, the charges must be billed to a calling card or third party number or the call may be reoriginated from the called lines. Person-to-person is that service where the person originating the call requests the Company operator to reach a particular person, a particular line or a particular department or office through a PBX/Centrex attendant. After the line, PBX or Centrex system has been reached and while the connection remains established, if the person originating the call requests or agrees to talk to any person other than the person first specified or agrees to talk to any other line, PBX department/office or Centrex attendant, the classification of the call remains Person-to-person. Station-to-station is a service where the person originating the call dials the telephone number desired or gives the Company operator the telephone number of the desired line, PBX or Centrex line which is reached directly rather than through a PBX or Centrex attendant. The listed name and address of the number of the desired line, PBX or Centrex system may also be given without specifying a particular person to be reached.

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OPERATOR ASSISTED CALLS 18.2 OPERATOR ASSISTED SERVICES

18.2.1 General A charge as specified in 18.2.2.C will apply when the caller requests operator assistance for a local (including LMS, ELS and OLCP) or long distance call. The call may be billed to the originating telephone, credit card, third number, collect or any other special identification number.

18.2.2 Regulations

A. Classes of Service

1. Station-to-Station

a. Customer Dialed Calling Card

The Customer Dialed Calling Card schedule considers that the person originating the call:

- dials 1-800/888-XXX-XXXX, plus the telephone number, plus a calling

card number to complete the call without operator assistance, or

- dials the digit zero, plus the telephone number, plus a calling card number (where equipment is available) to complete the call without operator assistance, or

- dials the digit zero, plus the telephone number (0 + number) to

complete the call. In these cases, operator assistance is limited to recording the calling card number for billing purposes, or

- dials the operator and places a calling card call when equipment

capability won't allow either of the above.

b. Operator Assisted

The operator assisted schedule considers the required services of a Company operator for the completion of station-to-station calls or requests for any information or assistance relating to billing or charges for these calls, except as specified for customer dialed and customer Dialed Calling Card calls.

2. Person-to-person

The person-to-person schedule considers that all person-to-person calls will be handled by a Company operator.

(T)

(T)

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OPERATOR ASSISTED CALLS 18.2 OPERATOR ASSISTED SERVICES

18.2.2 Regulations

A. Classes of Service (Cont’d)

3. Collect or Third Number Billing of local calls (formerly Transfer of Local Message Charges)

Local message charges may be billed to the number called or billed to a number other than the calling number or called number, except payphone line services. Charges will not affect the normal message unit allowance for local measured or message rated services.

B. Application of Rates

The charges for Station-to-Station Operator-assisted and Person-to-person calls are shown in Section 18.2.2C. Charges for Operator-assisted calls apply in addition to the Customer Dialed Direct Station-to-Station rates which are shown in Section 23.5.2.

No discounts apply to Operator-assisted call charges.

C. Operator Assisted Call Charges

Charge Per Call Station-to-station customer dialed Calling Card $ 0.78

Station-to-station operator assisted other than customer dialed Calling Card 1.98 Collect or 3rd Number Billing of non-local calls 1.98 Collect or 3rd Number Billing of local calls 0.46 (a.k.a. Transfer of Local Message Charges) Person-to-person 3.90

(M) Material previously appeared in Section 3.5 of this Local Terms of Service.

(M)(T) (M)(T) (T) (M)(T) (M)(T)

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OPERATOR ASSISTED CALLS 18.3 LONG DISTANCE CONFERENCE SERVICE

18.3.1 General

Long Distance Conference Service is a connection among three or more lines, PBX trunks, Centrex lines or combinations that involve two or more local service areas on one connection at the same time. All these lines and trunks are interconnected so each may communicate with all others.

18.3.2 Regulations

A. One class of service only is offered whether the call is to specified persons or

specified stations.

B. Long Distance Conference Service will be established only by a Company operator using conference equipment located in the Company central office.

C. The Company will, at the request of a customer, attempt to arrange a conference

connection at a specified time.

D. Chargeable time begins when the call is established among all the specified persons or lines and ends when the call is disconnected at the originating line, except as provided in E. following.

E. When the originating customer requests that a line or lines be added to or omitted

from those included on an existing conference connection, it is considered as disconnecting the current call and initiating a new call on the basis of the revised group.

F. Charges for conference connections may, upon request, be reversed provided that

the total charge is accepted and billed to one of the called stations.

18.3.3 Rates

The rate for a conference connection is the sum of:

A. A charge of $3.00 for each called line, PBX trunk or Centrex line and,

B. The per minute charges shown in the Rate Schedule for Two Point Service, in Section 2, for a station-to-station customer dialed call between the originating line and each called line and/or trunk called on the conference connection. For calls connected in the same local service area, the charge for 0 to 13 Rate Airline Miles applies.

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COMMUNITY CONNECT SERVICE 19.1 GENERAL

A. This Local Terms of Service applies to interexchange exchange telephone service provided under the Community Connect Plans.

B. Community Connect Service is a group of interexchange calling plans utilizing seven or ten

digit dialing comprising the following three (3) options: Community Caller Plan, Frequent Caller Plan and Unlimited Caller Plan.

C. The Community Connect Service is subscribed to on a per line, trunk or access connection

basis. Subscribers to this plan must subscribe for all lines, trunks or access connections which serve the premises of the subscriber where the call originates and the subscriber must subscribe to the same option for all such outgoing lines, trunks or access connections. All access lines associated with a single customer account must be subscribed to the same plan.

19.2 DESCRIPTION

A. The Community Connect Service is furnished only from central offices which have been arranged to provide these services, and are available to individual residence and business, key trunk, Centrex, PBX trunk, Foreign Exchange, Shared Tenant Service, Payphone Line Service and Customer-Owned Coin and Coinless Operated Telephone (COCOT) customers.

B. Services

1. Option 1 - Community Caller Plan: A rate per minute of use or fraction thereof is

applied for the duration of a call to the specified Community Connect exchanges.

2. Option 2 - Frequent Caller Plan: A reduced rate per minute of use or fraction thereof is applied to each call to the specified Community Connect exchanges. A flat monthly charge will also be applied to customers subscribing to this option. No peak/off-peak discounts apply.

3. Option 3 - Unlimited Caller Plan: A flat monthly charge will apply for unlimited calling to

the specified Community Connect exchanges within the local calling area. No peak/off-peak discounts apply.

Note 1: Options 1, 2 and 3 are not stand alone plans. They are provided in conjunction with flat rate

service, or local measured service, as specified in Section 3.

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COMMUNITY CONNECT SERVICE 19.3 REGULATIONS

A. Customers may change from one plan to another once per monthly billing cycle without paying a service charge provided the customer makes the change within six months (180 days) of the date a Community Connect Plan was initially furnished to the customer. Appropriate service charges will apply to each change thereafter as specified in Section 4.

B. Community Connect Plan rates apply only to station-to-station calls dialed using seven or ten

digits by the customer. Any calls placed through a Telephone Company operator will be subject to all operator assistance charges, as specified in Section 18.2.2C.

C. Existing usage charges for local messages will apply to calls made from public telephones to

Community Connect Plan exchanges.

D. Customers requesting operator assistance when placing calls to Community Connect Service exchanges will be charged the Community Caller Plan usage rates in addition to applicable operator assisted call charges.

E. The Unlimited Caller Plan is not available to customers subscribing to Local Measured

Service, Measured Customer-Owned Coin and Coinless Operated Telephones (COCOT) and Shared Tenant Service. Customers subscribing to these services have the option of subscribing to the Community Caller Plan or Frequent Caller Plan.

F. Community Connect Plan service will not be offered in conjunction with Feature Group A

Service, WATS or Optional Local Calling Service.

G. The flat monthly local exchange service rate applicable to the customer's local calling area and type of basic service subscription will be applied as specified in Section 3.

H. Chargeable time for all calls begins when connection is established between the calling line

and the called line or branch exchange, and ends when the calling line "hangs-up" thereby releasing the network connection. If the called line "hangs-up", but the calling line does not, chargeable time ends when the network connection is released either by automatic timing equipment in the telephone network or by the Telephone Company operator.

I. The minimum contract period for any option under this plan is one (1) month.

J. Customers who have not selected the Frequent Caller Plan or the Unlimited Caller Plan and

dial seven or ten digits to Community Connect Service exchanges will be billed at the per minute rates Community Caller Plan.

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COMMUNITY CONNECT SERVICE 19.4 RATES

A. The rates shown below, in addition to local exchange service rates as shown in Section 3, entitle the customer to calling to all telephones within the Community Connect Service exchange when seven or ten digits are dialed. Community Connect Plan rates will not apply to calls dialed using 1+.

B. Rate Schedule

Community Caller Plan (1) Frequent Caller Plan Unlimited Caller Plan Per Per Per Per Month Per Per Month

Exchange Min Mth Min Res. Bus. Key Trunk Min Res. Bus. Key Trunk Altavista to Gladys $.13 - $.06 $1.00 $1.49 $2.20 $2.90 - $16.00 $26.30 $32.20 $52.90 Arvonia to Charlottesville .18 - .06 5.27 10.39 15.65 20.89 - 25.27 45.20 55.65 87.55

Fork Union .13 - .06 Included in flat rate above- Included in flat rate above Bassett to Woolwine .18 - .06 1.00 1.50 2.25 3.00 - 16.00 26.31 32.25 53.00 Blackstone to Kenbridge .13 - .06 1.00 1.50 2.25 3.00 - 16.00 26.31 32.25 53.00 Brookneal to Lynchburg .18 - .06 5.96 11.85 17.85 23.79 - 20.96 36.66 47.85 73.79 Charlottesville to Arvonia .18 - .06 1.00 1.50 2.25 3.00 - 16.00 26.31 32.25 53.00 Ferrum to Roanoke .18 - .06 4.79 9.60 14.52 19.41 - 19.79 34.41 44.52 69.41 Fork Union to Arvonia .13 - .06 1.00 1.50 2.25 3.00 - 16.00 26.31 32.25 53.00 Front Royal to Winchester .18 - .06 3.13 6.25 9.40 12.54 - 23.13 41.06 49.40 79.20

Stephens City .13 - .06 Included in flat rate above Included in flat rate above) Gladys to Altavista .13 - .06 4.01 7.88 11.88 15.89 - 24.01 42.69 51.88 82.55

Lynchburg .18 - .06 Included in flat rate above Included in flat rate above Kenbridge to South Hill .18 - .06 1.00 1.50 2.25 3.00 - 16.00 26.31 32.25 53.00

Blackstone .13 - .06 1.00 1.50 2.25 3.00 - 16.00 26.31 32.25 53.00 Martinsville to Stuart .18 - .06 1.00 1.50 2.25 3.00 - 16.00 26.31 32.25 53.00

Woolwine .18 - .06 Included in flat rate above- Included in flat rate above Rocky Mount to Roanoke .18 - .06 4.39 8.76 13.17 17.54 - 19.39 33.57 43.17 67.54 South Hill to Kenbridge .18 - .06 1.00 1.50 2.25 3.00 - 16.00 26.31 32.25 53.00 Stuart to Martinsville .18 - .06 2.85 5.58 8.42 11.28 - 17.85 30.39 38.42 61.28 Union Hall to Roanoke .18 - .06 3.50 7.00 10.50 14.00 - 18.50 31.81 40.50 64.00 Washington to Warrenton .18 - .06 1.16 2.30 3.46 4.61 - 16.16 27.11 33.46 54.61 Woolwine to Bassett .18 - .06 2.85 5.58 8.42 11.28 - 22.85 40.39 48.42 77.94

Martinsville .18 - .06 Included in flat rate above Included in flat rate above (1) The Community Caller Plan usage rates listed above apply to calls placed during the Day period. A discount of 40% and 60%

less than the Day period applies to the Evening period and Night period, respectively, as defined in Section 23.5.2.B.

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PRIVATE LINE TELEPHONE SERVICE AND CHANNELS 20.1 GENERAL

A. The following regulations and rates apply to private line telephone service and channels furnished or made available by the Company, over facilities wholly or partly within and partly without the State of Virginia, between two or more points all located within the same exchange.

B. The service and channels described in this section are not furnished for the commercial

transmission or communications within an exchange. 20.2 PRIVATE LINE TELEPHONE SERVICE - INTRAEXCHANGE

20.2.1 General

A. Private line telephone service is the provision of necessary facilities, including channels, to enable the customer to communicate verbally between specified locations twenty-four hours per day, seven days per week. All facilities required for this service are furnished by the Company. The terminal equipment is provided by the customer.

B. When due to the customer's equipment or operation, or at the request of the

customer, it is necessary to provide a four-wire circuit, a charge for two local channels will apply.

C. Service involving only two-point connections between the terminal equipment

permanently connected to the line is provided at the following rates.

D. Private line circuits in Section 20.2 will be conditioned to voice grade standards in accordance with the Virginia State Corporation Commission’s voice grade standards.

E. If a private line circuit is used in such a manner as to cause reverse Asymmetrical

Digital Subscriber Line (ADSL), the Company will terminate service in order to avoid service degradation in the Company’s facilities.

F. Some private line circuits may require termination in equipment collocated in the

Company’s serving central office or may require a dedicated cable from customers equipment to the POI (Point of Interface) in the Company central office.

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PRIVATE LINE TELEPHONE SERVICE AND CHANNELS 20.2 PRIVATE LINE TELEPHONE SERVICE – INTRAEXCHANGE


G. Loop length is determined by the actual physical length of the facilities used. Physical proximity between the customer locations to be connected is not an indication of loop length or even that the loop can be provided at all. If the locations are served by different serving central offices or the overall length of the facilities exceeds technical limitations, then a loop cannot be provided under this service offering. In general, the sum of the individual loop lengths cannot exceed a maximum cable plant distance of approximately 18,000 feet. The actual distance is dependent on decibel (dBm) loss at the selected data rate, and not just physical loop length.

H. The customer is responsible to ensure all terminal equipment complies with the

current standards specified in American National Standards Institute (ANSI) Letter Ballot 785 or the final Technical Publication on Spectrum Management for Loop Transmission Systems when completed, as found at internet site, http://www.t1.org. Proposed standards include the following types of industry requirements and recommendations for certain defined digital subscriber line spectrum management classes: power spectral density, total average power, transverse balance deployment restrictions and loop assignment guidelines. The customer should recognize and understand that the conditions of the ANSI standard continue to evolve. The customer will not operate the DSL terminal equipment in ADSL mode in violation of the spectrum management standard.

The purpose of this standard is to minimize the potential for crosstalk interference in twisted pair subscriber loop cables that are shared by multiple users. When a single carrier deploys technologies in loop plant, it alone has the responsibility for spectral compatibility and may select any combination of compatible loop technologies. In an unbundled loop environment however, multiple carriers utilize pairs in the same loop cables. In such instances, if services and technologies are deployed in an uncoordinated manner, they may interfere with each other. The proposed standard is intended to be used by carriers to manage the loop plant to achieve spectral compatibility.

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PRIVATE LINE TELEPHONE SERVICE AND CHANNELS 20.2 PRIVATE LINE TELEPHONE SERVICE – INTRAEXCHANGE (Cont'd)

20.2.2 Rates

A. Local Channels Connecting service points on different premises.

Per I.N.C. Month

For each 1/2 mile or fraction thereof, airline mileage applies between terminals See Sec. 4 $ 3.79 Minimum Charge - 7.59

B. Reserve for Future Use

C. Drop Service

When premises in more than two Exchanges are involved, drop service charges apply. The charge for drop service applies for each exchange, other than terminal, exchanges where one or more premises are located See Section 4 $15.18

D. Temporary Service

The charges for service furnished for periods of less than one month are billed a one month minimum charge, except for interexchange channels, which the are furnished at twice the schedule charge for the number of days in, service (maximum charge not to exceed the schedule charges for one month). There is a $5.00 charge for drops furnished for periods of one week or less.

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PRIVATE LINE TELEPHONE SERVICE AND CHANNELS 20.3 CHANNELS FOR PROGRAM TRANSMISSION IN CONNECTION WITH LOUDSPEAKERS AND

SOUND RECORDINGS - INTRAEXCHANGE

20.3.1 General

A. The following regulations and rates apply to channel facilities and services made available by the Company for Program Transmission in Connection with Loudspeakers and Sound Recording (wired music) over facilities within the same exchange. This includes transmission between two or more points where all points are within the operating territory of this Company and are in addition to the general regulations of this Local Terms of Service.

B. Channel facilities are furnished subject to the availability of facilities, for use with

customer owned transmitting and receiving equipment for the transmission in one direction of music or voice program material. They may be used alternately for transmission in the opposite direction where the physical characteristics of the channel permit this use. If a channel is not suitable for this use, additional channels as offered in other sections of this Local Terms of Service may be provided.

C. Channels furnished by the Company may be connected with music service facilities

furnished by the customer at his studio and at each of his patron locations if these interconnections do not interfere with service to others. These channels will be suitably terminated in the customer's studio and at each patron's location. All facilities beyond the Company's terminating point or points will be furnished, installed and maintained by the customer.

D. The minimum contract period for service is one month.

20.3.2 Transmitting Station Channels

A. Transmitting station channels are provided within an exchange area between the

customer-owned transmitting station and its serving central office.

B. The transmitting station channel mileage measurement is the air-line distance between the transmitting station and its serving central office. Each channel is measured separately; a fractional half mile is considered an entire half mile.

20.3.3 Receiving Station Channels

A. Receiving station channels are provided within an exchange area between each

receiving station and its serving central office.

B. The receiving station channel mileage measurement is the airline distance between the receiving station and its serving central office. Each channel is measured separately; a fractional half mile is considered an entire half mile.

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SOUND RECORDINGS – INTRAEXCHANGE (Cont’d)

20.3.4 Station Channel Extensions

A. Station channel extensions are provided by the Company, when possible, to extend a receiving station channel to additional loudspeaker locations on or off the premises from where the receiving station channel terminates.

B. Station channel extensions may be provided in separate stores of a shopping center

or in certain other types of multiple business locations within 300 feet of the primary receiving station channel termination. Station channel extensions will not be furnished to locations where it is necessary to cross a street or highway.

C. Station channel extensions will be limited to a total number of ten (10) per receiving

station channel.

D. Station channel extensions will be terminated on Company provided terminal equipment and no connections to customer-owned equipment will be made by the Company. The customer will be required to make the necessary interconnection between the associated loudspeakers and the Company provided channel facilities.

E. When amplification or other special equipment is required for station channel

extensions, this equipment will be installed and maintained by the customer.

20.3.5 Interdistrict Channels

A. Interdistrict channels are provided to interconnect two or more central offices within the same exchange area with transmitting and receiving stations.

B. The interdistrict channel mileage measurement is the airline distance(s) between the

various central offices involved; a fractional half mile is considered an entire half mile.

20.3.6 Allowance for Interruptions

A. No credit is allowed for interruptions to service of less than thirty minutes. Interruptions of thirty minutes or more which are not due to the negligence of the customer or failure of customer-provided facilities may be credited at the proportionate monthly charge in half-hour multiples for each half-hour or fraction thereof of interruption upon receipt of written) request by the company.

B. Credit for interruptions of Interdistrict Channels service will be a proportionate part of

the charges in multiples of one-half hour for each one-half hour or fraction thereof of interruption.

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SOUND RECORDINGS – INTRAEXCHANGE (Cont’d)

20.3.7 Special Distribution Systems

Rates for special assemblies for special distribution systems not provided for in this Local Terms of Service may be developed based on the cost of furnishing this distribution.

20.3.8 Rates

Per I.N.C. Month A. Transmitting and Receiving Station

Channels (non-equalized)

1. Local Channel mileage, first 1/2 mile or fraction thereof, airline per channel (transmitting and receiving) See Sec. 4 $ 2.98

2. Each additional 1/2

mile or fraction thereof, airline - 2.98

3. Minimum Charge,

per channel - 5.96

B. Station Channel Extensions

Each channel extension See Sec. 4 2.98

C. Interdistrict Channels

1. Each 1/2 mile or fraction thereof - $ 2.98

2. Minimum charge per

channel - 5.96

D. Distribution Power Amplifier

40 Channel Capacity - 16.37

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PRIVATE LINE TELEPHONE SERVICE AND CHANNELS 20.4 PRIVATE LINE MORSE SERVICE AND LEASED LINES – INTRAEXCHANGE

20.4.1 General

A. The following regulations and rates apply to private line morse service and leased lines furnished or made available by the Company, over facilities wholly or partly within the same exchange, between two or more points located within the same exchange.

B. Private line morse service is the provision of necessary facilities, including channels,

to enable the customer to communicate in morse or similar code between specified locations.

C. Leased lines are channels furnished between specified locations for use with

telegraph, buzzer, burglar alarm, clock, fire alarm, messenger call, metering and supervisory control and other similar services with telegraph characteristics, where the customer provides the terminal equipment. These channels may, upon approval of the Company, be used to supplement channels owned and maintained by the customer, where the channel is located on his property, on right-of-way as in the case of a railroad or where the customer has, under proper State or Municipal franchise, the right to maintain and use these channels for the desired purpose.

D. Single service indicates service which provides transmission alternately in either

direction, or transmission in one direction only. Duplex service indicates morse service or channels for morse use which provide simultaneous transmission in both directions.

E. Private line circuits in Section 20.4 will be conditioned to voice grade standards in

accordance with the Virginia State Corporation Commission’s voice grade standards.

F. If a private line circuit is used in such a manner as to cause reverse Asymmetrical Digital Subscriber Line (ADSL), the Company will terminate service in order to avoid service degradation in the Company’s facilities.

G. Some private line circuits may require termination in equipment collocated in the

Company’s serving central office or may require a dedicated cable from customers equipment to the POI (Point of Interface) in the Company central office.

H. Loop length is determined by the actual physical length of the facilities used. Physical

proximity between the customer locations to be connected is not an indication of loop length or even that the loop can be provided at all. If the locations are served by different serving central offices or the overall length of the facilities exceeds technical limitations, then a loop cannot be provided under this service offering. In general, the sum of the individual loop lengths cannot exceed a maximum cable plant distance of approximately 18,000 feet. The actual distance is dependent on decibel (dBm) loss at the selected data rate, and not just physical loop length.

VA 17-DT





I. The customer is responsible to ensure all terminal equipment complies with the current standards specified in American National Standards Institute (ANSI) Letter Ballot 785 or the final Technical Publication on Spectrum Management for Loop Transmission Systems when completed, as found at internet site, http://www.t1.org. Proposed standards include the following types of industry requirements and recommendations for certain defined digital subscriber line spectrum management classes: power spectral density, total average power, transverse balance deployment restrictions and loop assignment guidelines. The customer should recognize and understand that the conditions of the ANSI standard continue to evolve. The customer will not operate the DSL terminal equipment in ADSL mode in violation of the spectrum management standard.

The purpose of this standard is to minimize the potential for crosstalk interference in twisted pair subscriber loop cables that are shared by multiple users. When a single carrier deploys technologies in loop plant, it alone has the responsibility for spectral compatibility and may select any combination of compatible loop technologies. In an unbundled loop environment however, multiple carriers utilize pairs in the same loop cables. In such instances, if services and technologies are deployed in an uncoordinated manner, they may interfere with each other. The proposed standard is intended to be used by carriers to manage the loop plant to achieve spectral compatibility.

20.4.2 Rates

A. Local Channels

1. Connecting service points on

different premises

a. Single Service Per I.N.C. Month

For each 1/2 mile or fraction thereof, airline between terminals See Sec. 4 $ 3.79 Minimum Charge - 7.59

b. Duplex Service

The charge is that for two local channels.

B. Reserve for Future Use

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20.4.2 Rates (Cont'd) Per I.N.C. Month C. Drop Service - Single or Duplex Service

When premises in more than two exchanges are involved, drop service charges apply. The charge for drop service applies for each exchange, other than terminal exchanges, in which one or more premises are located - $ 15.18

D. Temporary Service

Service furnished for periods of less than one month is billed a one month minimum charge, except for interexchange channels, which are furnished at twice the schedule charge for the number of days in service (maximum charge not to exceed the schedule charges for one month). There is a $5.00 charge for drops furnished for periods of one week or less.

VA 17-DT



PRIVATE LINE TELEPHONE SERVICE AND CHANNELS 20.5 TRANSLINK - INTRAEXCHANGE

TransLink is a digital transmission service designed to transmit signals in digital form, end to end over digital facilities routed through Telephone Company central offices.

20.5.1 General

A. TransLink is a digital private line service.

B. Where both premises are served by the same wire center, the service will consist of

two TransLink Service Terminations. Where each premises is served by different wire centers within the same exchange, the service will consist of two TransLink Service Terminations and one TransLink Channel Mileage.

C. TransLink is a service for the transmission of digital signals only and using only

digital transmission facilities.

D. TransLink provides for the simultaneous two-way transmission of isochronous digital signals at speeds of 128 Kbps, 256 Kbps, 384 Kbps, 512 Kbps and 1.544 Mbps, where facilities are available.

E. The customer must furnish appropriate digital terminating equipment on the customer

premises. To ensure satisfactory operation, digital terminating equipment provided by the customer must be compatible with TransLink.

F. The rates specified for TransLink contemplate the provision of a digital quality facility

over existing intraoffice and interoffice equipment and facilities compatible with this service. If new equipment or changes to existing facilities are required to provide this service, a special construction charge will apply in addition to the rates for TransLink.

G. The Term Discount Plan (TDP) provides for rates to be discounted based on the

length of the service commitment period selected by the customer. If the customer chooses to disconnect all or a portion of the TDP service prior to the expiration of the TDP period, a termination liability will apply to those circuits that are disconnected [See Section 20.5.3.F].

H. A Term Discount Plan (TDP) provides the customer with discounted rates for United

Translink service and Voice Multiplexing. United Translink Service may be ordered under a TDP for fixed periods of 12-23 months, 25-35 months, 36-59 months, and 60-84 months. All rate elements within the same United Translink Service facility must be ordered under the same commitment period and under the same service date. The customer must order the TDP in writing to the Telephone Company. A TDP may be ordered in on-month increments, (e.g. a 28-month commitment period or a 37-month commitment period).

VA 17-DT



PRIVATE LINE TELEPHONE SERVICE AND CHANNELS 20.5 TRANSLINK - INTRAEXCHANGE (Cont’d)

20.5.2 Regulations

A. Description of Service

1. TransLink is furnished for the simultaneous two-way transmission of digital signals at a speed of 128 Kbps, 256 Kbps, 384 Kbps, 512 Kbps and 1.544 Mbps between two points located within the same exchange. TransLink may be terminated into Telephone Company switching equipment for the purpose of provisioning network interconnection to Mobile Service Providers. TransLink may also terminate into Telephone Company switching equipment to provide voice access service [See Section 20.5.3.C].

2. Each TransLink facility is comprised of two TransLink Service Terminations

and applicable TransLink Channel Mileage. Multipoint service is not available.

3. TransLink is furnished on a twenty-four hour per day, seven day per week basis, for a minimum service period of six months.

4. A Channel Service Unit (CSU) or appropriate digital terminating equipment

provided by the customer is required at the customer's premises to provide the proper interface between the Telephone Company network and the customer's equipment.

5. Voice Access Service provides switched digital trunk service to customers

using customer premises equipment capable of providing 1.544 Mbps service connectivity. Customers subscribing to Voice Access Service are limited to 24 Voice Access Service arrangements per 1.544 Mbps service offering. Each of the 24 channels associated with a TransLink arrangement used to provide Voice Access Service is dedicated to the provisioning of Voice Access Service. Channels not activated will not be used for purposes other than providing Voice Access Service. Voice Access Service is offered in conjunction with 1.544 Mbps service only.

B. Connections

1. Responsibility of the Customer

a. A CSU or appropriate digital terminating equipment must be provided by

the customer to connect a TransLink digital facility to customer provided terminal equipment or communication systems. The digital terminating equipment must comply with the technical requirements outlined in Parts 15 and 68 of the FCC's Rules and Regulations.

b. For maintenance purposes, the customer will be responsible for notifying

the Telephone Company of the type of digital terminating equipment used upon request.

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20.5.2 Regulations

B. Connections

1. Responsibility of the Customer (Cont’d)

c. When customer provided terminal equipment and communication systems are connected to TransLink, customers will be responsible for the following:

(1) Compatibility of the connected terminal equipment or

communication system with TransLink including replacement of the digital terminating equipment due to technological changes in the network.

(2) Testing, sectionalization, and clearance of trouble conditions or

service difficulties on any terminal equipment or communication systems connected to TransLink unless such services are contracted for under other tariffed services.

d. Where TransLink is available under this Local Terms of Service for use

in connection with customer provided terminal equipment or communication systems, the operating characteristics of such equipment or system will be such as not to interfere with any of the services offered by the Telephone Company. Such use is subject to the further provisions that the equipment or systems do not endanger the safety of the public or Company employees and do not require change or alteration of Company equipment or facilities. Upon notice from the Company that such customer provided equipment is causing or is likely to cause such interference or hazard, the customer will take steps to remove or prevent such interference or hazard.

e. The customer will be responsible for payment of a service charge as set

forth in Section 4 for visits by the Company to the customer's premises when the service difficulty or trouble report results from the use of equipment or facilities provided or owned by the customer.

f. The customer may not rearrange, disconnect, remove, or attempt to

repair any equipment installed by the Company without the prior written consent of the Company.

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20.5.2 Regulations

B. Connections (Cont'd)

2. Responsibility of the Company

a. The responsibility of the Company shall be limited to the furnishing and maintenance of TransLink to that point on the customer's premises where provision is made for the connection of appropriate customer provided digital terminating equipment.

b. The Company will not be responsible for installation or maintenance of

any customer owned terminal equipment or communication systems. TransLink is not represented as adapted to the use of such equipment or systems; and where such equipment or systems are connected to Company facilities, the responsibility of the Company will be limited to the furnishing of facilities suitable for TransLink and to the maintenance and operation of such facilities in a manner proper to such digital service. Subject to this responsibility, the Company will not be responsible for the following:

(1) The through transmission of signals generated by such equipment

or systems, or for the quality of or defects in such transmission.

(2) The reception of signals by such equipment or systems.

c. The Company will not be responsible to the customer if changes in any of the facilities, operations, or procedures of the Company used to provision TransLink render any customer provided equipment, systems, or facilities obsolete or affect their performance, or require modification or alteration of them.

VA 17-DT



PRIVATE LINE TELEPHONE SERVICE AND CHANNELS 20.5 TRANSLINK - INTRAEXCHANGE (Cont’d)


A. Translink Service Termination

1. A TransLink Service Termination is furnished between a Serving Central Office and the customer's designated premises. Service Termination charges apply per point of termination.

Monthly/Contract Monthly Rate Month

NRC to 12-23 24-35 36-59 60-84 First Add’l * Month** Months Months Months Months

128 Kbps $360.00 $260.00 $128.70

$116.25 $107.95

$97.55 $87.15

256 Kbps $360.00 $260.00 $150.50

$138.05 $125.55

$113.10 $100.65

384 Kbps $360.00 $260.00 $171.25

$158.8 $146.35

$133.90 $122.45

512 Kbps $360.00 $260.00 $176.45

$166.05 $153.60

$139.05 $125.55

1.544 Mbps $225.00 $125.00 $184.75

$179.55 $166.05

$148.40 $129.75

* Additional facilities must be installed at the same customer designated premises on the same trip and placed on

the same service. ** Minimum Service Period for TransLink Service Termination is six months.

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B. TransLink Channel Mileage

1. TransLink Channel Mileage is furnished when transmission facilities are required between serving central offices within the same exchange (i.e. between Charlottesville Main and Charlottesville North).

Channel Facility Mileage Termination Per Month Charge Per Month Per Mile

128 Kbps $59.15 $ 3.10 256 Kbps 59.15 6.20 384 Kbps 59.15 9.30 512 Kbps 59.15 12.45 1.544 Mbps 59.15 20.75

NRC Monthly Rate

C. Voice Access Service* - $35.00/channel

Voice Access for Cellular/WATS - 35.00/channel

* Available only in conjunction with 1.544 Mbps. Service. TransLink rates (Section

20.5.3) apply in addition to the Voice Access Service per channel.

NOTE: Voice Access Service can provide either trunk or line service, but trunks or lines cannot be mixed on the same facility.

D. Move Charges

A move charge per TransLink Service Termination applies for each TransLink Service Termination moved to a new location, even on the same premises. This move charge is equal to the TransLink Service Termination nonrecurring charge and any applicable service connection charges.

E. Service Connection Charges

A service ordering charge-complex as set forth in Section 4 is applicable per customer request. Non-recurring charges as provided in this Local Terms of Service are in lieu of other Section 4 service connection charges.

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F. Termination Liability Charges

1. If a customer under a Term Discount Plan (TDP) disconnects all or a portion of Translink Service prior to the expiration of the TDP, then a Termination Liability Charge will apply to those services that are disconnected. The Termination Liability Charge will be a one-time charge equal to sum of 50% of the payments remaining for the rest of the TDP.*

2. Customers may move Service Terminations and not be subject to Termination

Liability Charges providing the terms of the TDP are maintained. If charges as specified in Changes Applicable Under Special Conditions were applied to the service being terminated or moved, any termination or move charges associated with that construction apply, as well as any construction charges at the new location.



VA 17-DT





F. Termination Liability Charges (Cont'd)

3. Termination Liability Charges will not apply when a service or rate element under a TDP is disconnected prior to the expiration of a selected service period as a result of a change in jurisdiction and/or a customer requested upgrade to a next generation service offering, under the following conditions:

The service period of the new TDP of the new service offering is a period equal to or exceeding the remaining service period of the disconnected TDP, and

The service orders to install the new service and disconnect the old service are related together, and there is no lapse in service between the installation of the new service and the disconnection of the old service, and


The service orders to install the new service and disconnect the old service are for the same customer at the same location.

4. The Company will determine whether the replacement service qualifies as a

next generation service offering.

5. Nonrecurring charges and Service Charges for the new service will apply according to the requirements of the new service.

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PRIVATE LINE TELEPHONE SERVICE AND CHANNELS 20.6 SPECIAL SERVICE ARRANGEMENTS

The Company may provide a unique intrastate service arrangement for a customer where no tariffed service exists for this service. The unique service can be provided via a Special Assembly. The Company will maintain records of its Special Assembly contracts for Commission review as conditions or circumstances may require.

20.7 DIGILINK - INTRAEXCHANGE

DigiLink is a digital transmission service designed to transmit signals end to end over digital facilities routed through Telephone Company central offices.

20.7.1 General

A. DigiLink is a digital private line service, available within an exchange where

appropriate digital facilities are available as determined by the Company.

B. When both premises are served by the same wire center, the service will consist of two digital access lines and a channel between wire centers involved.

C. The customer must furnish appropriate digital terminating equipment for DigiLink on

the customer's premises. To ensure satisfactory service operation, digital terminating equipment provided by the customer must be compatible with DigiLink.

D. The Term Discount Plan (TDP) provides for rates to be discounted based on the

length of the service commitment period selected by the customer. If the customer chooses to disconnect all or a portion of the TDP service prior to the expiration of the TDP period, a termination liability will apply to those circuits that are disconnected [See 20.7.3.D].

E. A Term Discount Plan (TDP) provides the customer with discounted rates for Digilink

service and Voice Multiplexing. Digilink Service may be ordered under a TDP for fixed periods of 12-23 months, 25-35 months, 36-59 months, and 60-84 months. All rate elements within the same Digilink Service facility must be ordered under the same commitment period and under the same service date. The customer must order the TDP in writing to the Telephone Company. A TDP may be ordered in on-month increments, (e.g. a 28-month commitment period or a 37-month commitment period).

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PRIVATE LINE TELEPHONE SERVICE AND CHANNELS 20.7 DIGILINK - INTRAEXCHANGE (Cont'd)

20.7.2 Regulations


1. DigiLink is furnished for the simultaneous two-way transmission of digital signals at synchronous speeds of 56 or 64 Kbps between points located within an exchange.

2. DigiLink is furnished on a twenty-four hour per day, seven day per week basis,

for a minimum service period of six months.

3. A Digital Service Unit/Channel Service Unit (DSU/CSU) or appropriate digital terminating equipment provided by the customer is required at the customer's premises to provide the proper interface between the Company network and the customer's equipment.

4. The Service Options available to the customer are as follows:

a. Two Point Service

Two point service consists of two United DigiLink local channels.

b. Multi-Point Service

Multi-point Service consists of three or more United DigiLink local channels.

Due to availability of equipment, the multi-point service option may not be available in all United DigiLink locations.

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PRIVATE LINE TELEPHONE SERVICE AND CHANNELS 20.7 DIGILINK - INTRAEXCHANGE


B. Connections


a. Digital terminating equipment must be provided by the customer to connect a DigiLink digital facility to customer provided terminal equipment or communication system. The digital terminating equipment must comply with the technical requirements outlined in Part 68 of the FCC's Rules and Regulations.

b. For maintenance purposes, the customer will be responsible for notifying

the Company of the type of digital terminating equipment used upon Company request.

c. When customer provided terminal equipment and communication

systems are connected to DigiLink, the customer will be responsible for the following:

(1) Compatibility of the connected terminal equipment or

communication system with DigiLink, including replacement of the digital terminating equipment due to technological changes in the network.

(2) Testing, sectionalization, and clearance of trouble conditions or

service difficulties on any terminal equipment or communication systems connected to DigiLink unless such services are contracted for separately or are covered under other tariffed services.

(3) Where DigiLink is available under this Local Terms of Service for

use in connection with customer provided terminal equipment or communication system, the operating characteristics of such equipment or systems will be such as not to interfere with any of the services offered by the Company. Such use is subject to the further provisions that the equipment or systems do not endanger the safety of the public or Company employees and do not require change or alteration of Company equipment or facilities. Upon notice from the Company that such customer provided equipment is causing or is likely to cause such interference or hazard, the customer will take steps to remove or prevent such interference or hazard.

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PRIVATE LINE TELEPHONE SERVICE AND CHANNELS 20.7 DIGILINK - INTRAEXCHANGE (Cont'd)

20.7.2 Regulations

B. Connections


c. When customer provided terminal equipment … (Cont'd)

(4) The customer will be responsible for payment of a service charge as set forth in Section 4 for visits by the Company to the customer's premises when the service difficulty or trouble report results from the use of equipment or facilities provided or owned by the customer.

(5) The customer may not rearrange, disconnect, remove or attempt

to repair any equipment installed by the Company without the prior written consent of the Company.


a. The responsibility of the Company shall be limited to the furnishing and

maintenance of DigiLink to that point on the customer's premises where provision is made for the connection of appropriate customer provided digital terminating equipment.

b. DigiLink is designed to meet or exceed a performance objective of 99.5

error-free seconds of transmission per 1000 seconds on a daily basis and 99.99% availability on an annual basis when measured through the digital termination equipment.

c. The Company will not be responsible for installation or maintenance of

any customer owned terminal equipment or communication system. DigiLink is not represented as adapted to the use of such equipment or systems and where such equipment or systems are connected to Company facilities the responsibility of the Company will be limited to the furnishing of facilities suitable for DigiLink and to the maintenance and operation of such facilities in a manner proper for such digital service. Subject to this responsibility, the Company will not be responsible for the following:

(1) The through transmission of signals generated by such equipment

or systems, or for the quality of or defects in such transmission.

(2) The reception of signals by such equipment or systems.

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20.7.2 Regulations

B. Connections

2. Responsibility of the Company (Cont’d)

d. The Company will not be responsible to the customer if changes in any of the facilities, operations, or procedures of the Company used to provision DigiLink render any customer provided equipment, system, or facilities obsolete or affect their performance or require modification or alteration of them.


A. Two Point Service

1. DigiLink Service Termination

A DigiLink Local Channel is furnished between a Serving Central Office and the customer's premises. Service Termination charges apply per point of termination.

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1. DigiLink Service Termination (Cont’d) Monthly/Contract Monthly Rate Month NRC to 12-23 24-35 36-59 60-84 First Add’l * Month Months Months Months Months 56 Kbps $200.00 $150.00 $79.90

$77.85 $75.75

$70.55 $62.25

64 Kbps $200.00 $150.00 $79.90

$77.85 $75.75

$70.55 $62.25

* Additional facilities must be installed at the same customer designated

premises on the same trip and placed on the same service order.

DigiLink Local Channels greater than 3 miles in length for 56 Kbps and 64 Kbps service require additional circuit repeaters at rates listed below.

Monthly Rate

$192.00

2. Intraoffice Channel Adder

This adder is required for Two Point service where both points are located within the same serving central office area.

Monthly Rate

a. Intraoffice Channel Adder- 56 Kbps $20.75

b. Intraoffice Channel Adder- 64 Kbps 20.75

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3. DigiLink Interoffice Channels

A DigiLink Interoffice Channel is furnished when transmission facilities are required between serving central offices within the same exchange (i.e. Charlottesville Main and Charlottesville North). Rates are based on airline distance between the two serving central offices. DigiLink Interoffice Channel monthly rates are per airline mile or fraction Non-Recurring charges are not applicable for DigiLink Interoffice Channels.

Monthly Rate

56 Kbps - 1st mile $8.30 Each add'l mile 2.85 64 Kbps - 1st mile 8.30 Each add'l mile 2.85

B. Multi-Point Service

Multi-Point Service consists of three or more DigiLink Local Channels and any applicable DigiLink Interoffice Channels furnished between three or more points. Multi-Point Service Rates are in addition to Two Point Channel rates. One Multi-Point Service Charge is required for each DigiLink local and interoffice channel. Multi-Point Service arrangements involving more than 5 Local Channels will require the application of an additional Multi-Point Service Charge.

(1) Multi-Point Service Arrangement - DigiLink Local Channel

Monthly Rate

56 Kbps $31.10

64 Kbps 31.10

(2) Multi-Point Service Arrangement – DigiLink Interoffice Channel (1)

Monthly Rate

56 Kbps $72.65

64 Kbps 72.65

(1) Applicable to DigiLink circuits between Charlottesville Main and Charlottesville North only.

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C. Move Charges

A move charge per DigiLink Local Channel applies for each DigiLink Local Channel moved to a new location, even on the same premises. This move charge is equal to the DigiLink Local Channel non-recurring charge and any applicable service connection charges.

D. Service Connection Charges

A service ordering charge-complex as set forth in Section 4 is applicable per customer request. Non-recurring charges as provided in this Local Terms of Service are in lieu of other Section 4 service connection charges.

E. Termination Liability Charges

1. If a customer under a Term Discount Plan (TDP) disconnects all or a portion of

Digilink Service prior to the expiration of the TDP, then a Termination Liability Charge will apply to those services that are disconnected. The Termination Liability Charge will be a one-time charge equal to sum of 50% of the payments remaining for the rest of the TDP.*

2. Customers may move Service Terminations and not be subject to Termination

Liability Charges providing the terms of the TDP are maintained. If charges as specified in Changes Applicable Under Special Conditions were applied to the service being terminated or moved, any termination or move charges associated with that construction apply, as well as any construction charges at the new location.



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E. Termination Liability Charges (Cont'd)

3. Termination Liability Charges will not apply when a service or rate element under a TDP is disconnected prior to the expiration of a selected service period as a result of a change in jurisdiction and/or a customer requested upgrade to a next generation service offering, under the following conditions:

The service period of the new TDP of the new service offering is a period equal to or exceeding the remaining service period of the disconnected TDP, and



The service orders to install the new service and disconnect the old service are for the same customer at the same location.

4. The Company will determine whether the replacement service qualifies as a

next generation service offering.

5. Nonrecurring charges and Service Charges for the new service will apply according to the requirements of the new service.

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PRIVATE LINE TELEPHONE SERVICE AND CHANNELS 20.8 LIGHTLINK® SERVICE

20.8.1 General

A. LightLink Service is furnished for Private Line IntraLATA Intraexchange and Interexchange communications by the Company.

B. LightLink Service is a service for the transmission of digital signals and uses digital

transmission facilities.

C. LightLink Service provides for the simultaneous two-way transmission of isochronous digital signals at speeds of 44.736 Mbps (DS3), where facilities exist.

D. To ensure satisfactory operation, the terminal equipment provided by the customer

must be compatible with the LightLink Service channel facility provided by the Company.

E. Unless specified following, the regulations for LightLink Service specified herein

apply in addition to the regulations set forth in other sections of this Local Terms of Service.

F. The rates specified for LightLink Service in 20.8.7 following contemplate the

provision of a digital quality facility utilizing existing interoffice carrier equipment and/or exchange cable facilities compatible with this service. If equipment, new facilities or changes to existing facilities are required for the provision of this service, then charges as specified in Section 5, Charges Applicable Under Special Conditions, will apply in addition to the rates for LightLink Service.

G. Suspension of Service at the customer's request, as defined in Section 2 of this Local

Terms of Service, is not allowed.

20.8.2 Regulations


1. LightLink Service provides a high capacity channel for the transmission of 44.736 Mbps isochronous serial data having a line code of bipolar three zero substitution (B3ZS). LightLink Service is provided between two points located within a LATA. LightLink Service is available utilizing an electrical interface. The interface will have the characteristics of its respective signal at the point of demarcation. The required format and interface specifications are contained in Technical Reference Publication 62508 and 62411, and the associated Addendum TR-INS-000342 and TR-NPL-000054.

2. Multipoint service is not available with LightLink Service.

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20.8.2 Regulations

A. Description of Service (Cont’d)

3. A Channel Service Unit (CSU) or appropriate termination equipment provided by the customer is required at a customer's or authorized user's premises to perform such functions as:

- proper termination of the service - amplification - signal shaping - remote loop-back

4. The design, maintenance and operation of LightLink® Service contemplates

communications originating and terminating as (1) a customer premises to customer premises channel via the Company's Serving Wire Center and/or through remote Serving Wire Centers; (2) a customer premises to the Serving Wire Center and/or remote Serving Wire Centers - partial channel (link); or (3) a central office to central office (interoffice) partial channel (link).

B. Definitions

1. Channel Mileage - Channel Mileage provides for the end office equipment and

the transmission channel between the Serving Wire Centers associated with two customer designated premises. Channel Mileage is comprised of Channel Mileage Facility (per mile) and Channel Mileage Termination (fixed) rates.

a. Channel Mileage Facility (Per Mile) - The Channel Mileage Facility (per

mile) recovers the cost for the transmission path that extends between the Company Serving Wire Centers and includes primarily outside plant used to provide the facility.

b. Channel Mileage Termination (Fixed) - Channel Mileage Termination

(fixed) recovers the cost for end office equipment associated with terminating the facility (i.e., basic circuit equipment and terminations at Serving Wire Centers).

2. Channel Service Unit (CSU) - The term "Channel Service Unit (CSU)" denotes

equipment provided by the customer to terminate a digital facility on the customer's premises.

3. Channel Termination – The local facility from the customer's designated

premises to the Serving Wire Center.

4. DS3 - This denotes a channel service expressed in terms of its digitally encoded data bit rate in accordance with the North American hierarchy of digital signal levels. It has a 44.736 Mbps transmission data rate, and provides for the two-way simultaneous transmission of randomized Non-Return-to-Zero (NRZ) signals with B3ZS format.

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20.8.2 Regulations

B. Definitions (Cont’d)

5. Nonrecurring Charge - A one-time charge for the initial installation, the installation of functions and features and service rearrangements.

6. Serving Wire Center - The local telephone central office assigned to

subscribers in a predetermined geographic area.

C. Connections

1. Customer-Provided Terminal Equipment, Customer-Provided Derivation Equipment and Customer-Provided Communications Systems may be connected to LightLink® Service when such connection is made in accordance with the provisions specified in 2, 3 and 4 following.


a. The responsibility of the Company shall be limited to the furnishing and

maintenance of LightLink® Service to a network interface on the customer’s premises where provision is made for the connection of local service.

b. The Company shall not be responsible for installation, operation or

maintenance of any terminal equipment or communications systems provided by the customer. LightLink® Service is not represented as adapted for the use of such equipment or system. Where such equipment or system is connected to Company facilities, the responsibility of the Company shall be limited to the furnishing of facilities suitable for LightLink® Service and to the maintenance and operation in a manner proper for such digital service. The Company shall not be responsible for:

- The through transmission of signals generated by such equipment or

system, or for the quality of, or defects in, such transmission, or - The reception of signals by such equipment or systems, or - Damage to terminal equipment or communications systems provided by

a customer or authorized user due to testing.

c. The Company shall not be responsible to the customer if changes in any of the facilities, operations or procedures of the Company utilized in the provision of LightLink® Service render any facilities or equipment provided by a customer obsolete, or require modification or alteration of such equipment or system or otherwise affects its use or performance.

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20.8.2 Regulations

C. Connections

2. Responsibility of the Company (Cont’d)

d. The Company is responsible for maintaining and repairing the facilities it furnishes. The customer may not rearrange, disconnect, remove or attempt to repair any equipment installed by the Company without prior written consent of the Company.

e. LightLink® Service is designed to meet or exceed a performance

objective of 99% error-free seconds of transmission per 1000 seconds on a daily basis and 99.9% availability on an annual basis when measured through the digital termination equipment.

f. In order to maintain the quality of LightLink Service, the Company

reserves the right to perform preventative maintenance and software updates to the network. The Company has classified maintenance as follows:

(1) Scheduled Maintenance

Scheduled maintenance is performed for functions such as hardware and software upgrades and network optimization. The Company will perform these tasks in a maintenance window that is anticipated to minimize disruption of customer service and activity. The Company will provide advance notice of all scheduled maintenance.

(2) Demand Maintenance

Demand maintenance may occur as a result of unexpected events and is performed when LightLink Service network elements are in jeopardy. The Company will perform this type of maintenance at its discretion. Due to the nature of demand maintenance, prior notification may not be possible; however, the customer will be informed when the maintenance has been completed.


a. The customer is responsible for installing and testing the customer

premises equipment or facilities to insure that when they are connected to LightLink® Service such equipment or facilities are operating properly.

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20.8.2 Regulations

C. Connections

3. Responsibility of the Customer (Cont’d)

b. The operating characteristics of the customer premises equipment or facilities shall be such as to not interfere with any of the services offered by the Company. Such use is subject to the further provisions that the equipment provided by a customer does not: endanger the safety of Company employees or the public; damage, require change in or alteration of the equipment or other facilities of the Company; interfere with the proper functioning of such equipment or facilities; impair the operation of the Company’s facilities or otherwise injure the public in its use of the Company’s services. Upon notice that the equipment provided by a customer is causing or is likely to cause such hazard or interference, the customer shall take such steps as shall be necessary to remove or prevent such hazard or interference.

c. The customer’s responsibility shall include cooperative testing with the

Company as may be necessary. Where regeneration and/or equalization adjustments or changes may be required to compensate for rearrangements and/or changes in outside plant facilities, the customer will be responsible for all expenses incurred in changes to his customer premises equipment.

4. Connection of Customer-Provided Terminal Equipment, Customer-Provided

Derivation Equipment and Customer-Provided Communications Systems

a. The following provisions will apply:

(1) Customer-Provided Terminal Equipment and/or Customer-Provided Communications Systems may be connected at the premises of the customer to LightLink® Service.

(2) The customers, by use of their own derivation equipment, may

create digital bit streams from LightLink® Service and such equipment may be connected for transmission of such bit streams when connected through a customer-provided CSU.

(3) The undertaking of the Company is to furnish LightLink® Service

as ordered and specified by the customer except as specified in d. following.

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20.8.2 Regulations

C. Connections

4. Connection of Customer-Provided … (Cont’d)

b. Connections to Other Services Furnished by the Company to the Same Customer

LightLink® Service furnished by the Company may be connected by the customer to another service or to other services furnished by the Company as specified in 2. preceding. Connected services are subject to all rules and regulations governing the provisioning of those services.

c. Connections to Other Services Furnished by the Company to Different

Customers

The customer may connect at the premises of the customer, to another LightLink® Service or other services furnished by the Company to different customers as specified in (2) preceding. Connected services are subject to all rules and regulations governing provisioning of those services.

d. Connection of Channel Service Units

A Channel Service Unit (CSU) or appropriate termination equipment must be provided by the customer to connect a Company-provided digital facility. This equipment must comply with the technical requirements outlined in Part 68 of the FCC Rules and Regulations.

e. The customer shall be responsible for payment of a Maintenance Visit

Charge, as set forth in Section 4 of this Local Terms of Service, for visits by the Company to the customer's premises where the service difficulty or trouble report results from the use of equipment or facilities provided by the customer.

f. The customer may not rearrange, disconnect, remove or attempt to

repair any equipment installed by the Company without the prior written consent of the Company.

g. For maintenance purposes, upon request of the Company, the customer

will be responsible for notifying the Company of the type of digital terminating equipment used.

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PRIVATE LINE TELEPHONE SERVICE AND CHANNELS 20.8 LIGHTLINK® SERVICE (Cont’d)


A. A Term Discount Plan (TDP) provides the customer with discounted rates for LightLink Service. The minimum service period is twelve (12) months. LightLink® Service may be ordered under a TDP for fixed periods of 12 - 23 months, 24 - 35 months, 36 - 59 months, and 60 - 84 months. Month-to-month rates in this Local Terms of Service may apply only after the expiration of a TDP. All rate elements within the same LightLink Service facility must be ordered under the same commitment period and under the same service date. The customer must order the TDP in writing to the Company. A TDP may be ordered in one-month increments, (e.g. a 28-month commitment period or a 37-month commitment period).


service is ordered. When a customer converts to a TDP, Nonrecurring Charges do not apply toward facilities in-service at that time. If a customer converts from month-to-month rates to a TDP or upgrades from one TDP to another, Nonrecurring Charges and Service Charges do not apply.

C. At the end of the TDP the customer may subscribe to a new TDP at the prevailing

rates set forth in 20.8.7 following. If the customer does not select a new TDP, the rates will convert to the prevailing month-to-month rates.

D. Rate increases or decreases will automatically be applied to the monthly term plan

rates for the remaining term of the TDP. If Company initiated rate increases to any rate element or combination of rate elements causes the charges for the entire LightLink® Service under the TDP to increase by 10% or more annually, then the customer may cancel the TDP without incurring termination liability charges provided the customer notifies the Company within 30 days after the effective date of the rate increase.

E. The customer can extend TDP commitment periods at any time during the term of

the plan, up to a maximum of 84 months. The number of remaining months in the original term plan will become part of the total term in the new term plan.

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20.8.4 Termination Liability Charges

A. If a customer under a Term Discount Plan (TDP) disconnects all or a portion of LightLink® Service prior to the expiration of the TDP, then a Termination Liability Charge will apply to those services that are disconnected. The Termination Liability Charge will be a one-time charge equal to sum of 50% of the payments remaining for the rest of the TDP.

B. Customers may move Channel Terminations and not be subject to Termination

Liability Charges providing the terms of the TDP are maintained. If charges as specified in 20.8.1.F. were applied to the service being terminated or moved, any termination or move charges associated with that construction apply, as well as any construction charges at the new location.

C. Termination Liability Charges will not apply when a service or rate element under a

TDP is disconnected prior to the expiration of a selected service period as a result of a change in jurisdiction and/or a customer requested upgrade to a next generation service offering, under the following conditions:


equal to or exceeding the remaining service period of the disconnected TDP, and

2. The service orders to install the new service and disconnect the old service are

related together, and there is no lapse in service between the installation of the new service and the disconnection of the old service, and

3. The service orders to install the new service and disconnect the old service are

for the same customer at the same location.

D. The Company will determine whether the replacement service qualifies as a next generation service offering.

E. Nonrecurring charges and Service Charges for the new service will apply according

to the requirements of the new service.

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20.8.5 Rate Categories

There are three rate categories which apply to LightLink® Service:

- Channel Termination - Channel Mileage - Optional Features and Functions

A. Channel Termination

The Channel Termination rate category provides for the communications path between a customer designated premises and the Serving Wire Center. Included as part of the Channel Termination is a standard channel interface arrangement which defines the technical characteristics associated with the type of facilities to which the service is to be connected at the point of termination (POT) and the type of signaling capability if any. The signaling capability itself is provided as a part of this rate category. One Channel Termination charge applies per customer designated premises at which the channel is terminated. The charges applicable to the Channel Termination vary based on distance, as set forth in 20.8.7.A. following.

B. Channel Mileage

The Channel Mileage rate category provides for the end office equipment and the transmission channel between the Serving Wire Centers associated with two customer designated premises. Channel Mileage rates are made up of the Channel Mileage Facility (per mile) rate and the Channel Mileage Termination (fixed) rate. Channel Mileage charges are set forth in 20.8.7.B.

1. Channel Mileage Facility (Per Mile)

The Channel Mileage Facility (per mile) rate recovers the cost for the transmission path, which extends between the Company Serving Wire Centers and includes primarily outside plant used to provide the facility.

2. Channel Mileage Termination (Fixed)

The Channel Mileage Termination (fixed) rate recovers the cost for end office equipment associated with terminating the facility (i.e., basic circuit equipment and terminations at Serving Wire Centers). The Company applies a 50% billing percentage to the channel mileage fixed rate on jointly owned circuits, and applies 100% on wholly owned circuits. When the Channel Mileage Facility (per mile) is zero (i.e., collocated Serving Wire Centers), neither the Channel Mileage Facility (per mile) rate nor the Channel Mileage Termination (fixed) rate will apply.

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20.8.5 Rate Categories (Cont’d)

C. Optional Features and Functions

Optional Features and Functions may be added to improve the quality or utility to meet the customer’s specific communications requirements. These are not necessarily identifiable with specific equipment, but rather represent the end result in terms of performance characteristics, which may be obtained. These characteristics may be obtained by using various combinations of equipment. Optional Features and Functions that are available include the following:

1. Central Office Multiplexing

DS3 to DS1 - An arrangement that converts a 44.736 Mbps channel to 28 DS1 channels using digital time division multiplexing. Central Office Multiplexing is not available at the customer's premises.

2. Clear Channel Capability (CCC)

Clear Channel Capability (CCC) is an arrangement that alters a DS1/1.544 Mbps signal with unconstrained information bits to meet pulse density requirements outlined in Technical Reference Publications GR-54 and GR-342. This will allow a customer to transport an all zero octet over a DS1/1.544 Mbps channel providing an available combined maximum 1.536 Mbps data rate. This arrangement requires the customer signal at the channel interface to conform to Bipolar with 8 Zero Substitution (B8ZS) line code as described in Technical Reference Publications GR-54 and GR-342.

CCC is provided on DS1/1.544 Mbps channels of a LightLink® Service facility between two customer designated premises and is subject to the availability of facilities. This optional feature may be ordered at the same time the LightLink® Service channel is ordered, or it may be ordered as an additional feature of an existing LightLink® Service channel.

3. Multiplexed Service Connection

A Multiplexed Service Connection is an arrangement that allows one DS1 channel of a multiplexed Company service to be connected to one DS1 channel with like signaling of another Company service. For example, the lesser speed may be an ISDN-PRI DS1 channel connected between a multiplexed DS3 service. A Multiplexed Service Connection will be provided at all Company locations where Central Office Multiplexing is performed.

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PRIVATE LINE TELEPHONE SERVICE AND CHANNELS 20.8 LIGHTLINk® SERVICE (Cont’d)


A. Each LightLink® Service facility may be comprised of one or two Channel Terminations. Where both customer premises are served by the same Serving Wire Center, the service will consist of two Channel Terminations. Where each customer premises is served by different Serving Wire Centers, the service will consist of two Channel Terminations, one Channel Mileage Termination (fixed) and the Channel Mileage Facility (per mile) between Serving Wire Centers. Where one customer premises is involved, the Channel Termination of a lower bandwidth service can be replaced with a LightLink® Service Channel Termination. For example, the Channel Termination associated with ISDN-PRI Service, referred to as an ISDN-PRI Primary Rate Access Line, can be replaced with a LightLink® Service Channel Termination to connect the ISDN-PRI Service to the Serving Wire Center of the customer's designated premises.

B. The Channel Termination rate element for LightLink® Service will vary based on

distance. The mileage used to determine the monthly rate for Channel Terminations located outside a Company central office is the airline distance between the customer’s designated premises and the Company's Serving Wire Center. The mileage measurement is determined by utilizing exchange maps and mileage tables located in designated Company offices for such purposes.

C. Intraexchange channels furnished between Company central offices will be charged

at rates based on airline distance between the central offices. Interexchange channels will be charged at rates based on airline distance between Company central offices. Fractional mileage will be rounded up to the next full mile.

D. Whenever facilities are provided jointly by the Company and another telephone

company, the regulations, rates and charges of the other telephone company shall apply for the equipment and facilities furnished by the other telephone company for use in connection with LightLink® Service. The Company applies a 50% billing percentage to the Channel Mileage Termination (fixed) rate on jointly owned circuits, and applies 100% on wholly owned circuits. When the Channel Mileage Facility (per mile) is zero (i.e., collocated Serving Wire Centers), neither the Channel Mileage Facility (per mile) rate nor the Channel Mileage Termination (fixed) rate will apply.

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PRIVATE LINE TELEPHONE SERVICE AND CHANNELS 20.8 LIGHTLINk® SERVICE (Cont’d)

20.8.7 Rates and Charges Nonrecurring Nonrecurring Monthly Charge Charge Rate Installation Rearrangement

A. Channel Termination - Per Point of Termination

44.736 Mbps

Month to Month (1) Within CO $1,395.00 N/A $250.00 0-3 miles 1,695.00 N/A 250.00 Over 3 miles 2,695.00 N/A 250.00

12 - 23 Months

Within CO 1,095.00 $900.00 250.00 0-3 miles 1,495.00 900.00 250.00 Over 3 miles 2,395.00 900.00 250.00

24 - 35 Months

Within CO 995.00 800.00 250.00 0-3 miles 1,395.00 850.00 250.00 Over 3 miles 2,295.00 850.00 250.00

36 - 59 Months


60 - 84 Months


(1) Month-to-month rates are available only after the expiration of one of the Term Discount Plans.

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PRIVATE LINE TELEPHONE SERVICE AND CHANNELS 20.8 LIGHTLINk® SERVICE

20.8.7 Rates and Charges (Cont’d) Monthly Nonrecurring Rate Charge

B. Channel Mileage

1. Termination (Fixed) - Per Circuit

44.736 Mbps

Month to Month (1) $775.00 N/A 12 - 23 Months 725.00 $0.00 24 - 35 Months 675.00 0.00 36 - 59 Months 625.00 0.00 60 - 84 Months 575.00 0.00

2. Facility (Per Mile)

44.736 Mbps

Month to Month (1) 175.00 N/A 12 - 23 Months 155.00 0.00 24 - 35 Months 135.00 0.00 36 - 59 Months 120.00 0.00 60 - 84 Months 100.00 0.00


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20.8.7 Rates and Charges (Cont’d) Monthly Nonrecurring Rate Charge

C. Optional Features and Functions

1. Central Office Multiplexing DS3 to DS1 - Per Arrangement

Month to Month (1) $475.00 N/A 12 – 23 Months 475.00 $100.00 24 – 35 Months 475.00 100.00 36 – 59 Months 475.00 100.00 60 – 84 Months 475.00 100.00

2. Clear Channel Capability (CCC)

- Per Channel Termination 0.00 275.00

3. Multiplexed Service Connection - Per DS1 8.00 35.00


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D. Nonrecurring Charge

The Installation Nonrecurring Charge is applicable for the initial installation of a Channel Termination to a given Serving Wire Center. The Rearrangement Nonrecurring Charge is applicable for any rearrangement of an existing Channel Termination.

E. Move Charges

A Move Charge applies for Channel Terminations moved to a new location, even when moved on the same premises. The Move Charge is equal to the Channel Termination Installation Nonrecurring Charge and applies in addition to the Install Service Ordering Charge located in Section 4 of this Local Terms of Service.

F. Service Charges

An Install Service Ordering Charge as set forth in Section 4 of this Local Terms of Service is applicable per customer request. Nonrecurring Charges specified in this Local Terms of Service section are in lieu of all other Service Charges.

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PRIVATE LINE TELEPHONE SERVICE AND CHANNELS 20.9 SERIES 2000 CHANNELS – INTEREXCHANGE

20.9.1 General

Series 2000 Channels are voice grade channels furnished for half-duplex operation, voice or data use, on a two-point or multipoint basis.

20.9.2 Regulations

A. Channel Types

Type 2006A Suitable for connection to Local Exchange Service for Foreign

Exchange Service as specified in Section 9 of this Local Terms of Service.

Type 2006B Suitable for connection to Local Exchange Service for Foreign Zone

Service as specified in Section 9 of this Local Terms of Service.

Type 2006C Suitable for connection to Local Exchange Service for Foreign Central Office Service as specified in Section 9 of this Local Terms of Service.

Type 2011 A two-wire interface with effective two-wire facilities; suitable for off

premises extension of an exchange line as specified in this Company's Local Exchange Services Local Terms of Service, Section 9, and suitable for off-premises extension of a Wide Area Telephone Service (WATS) line.

Type 2014 A two-wire interface with effective two-wire facilities; suitable for

branch exchange or similar off premises main and extension stations used with branch exchange or similar systems capable of operating over loops with resistance up to 1300 ohms.

Type 2021 A two-wire or four-wire transmission interface with four-wire facilities

for tie trunk use to connect two branch exchange of similar systems, two Centrex systems or a Centrex system and a branch exchange or similar system.

Type 2022 A two-wire interface with effective two-wire facilities; suitable for trunk-

to-station tie trunk loop signaling use to connect a trunk of one switching system to a station of another switching system capable of operating over loops with resistance up to 1300 ohms.

Type 2040 Furnished for voice transmission for terminal equipment which requires

that the channel be provided with four-wire facilities.

VA 17-DT




20.9.2 Regulations

A. Channel Types (Cont’d)

1. Channels for Branch Exchange or Similar Equipment

Type 2120* Furnished for voice transmission as a two-wire interface with effective two-wire facilities engineered for a 1000 hertz (Hz) net loss of 10 decibels (db).

Type 2125 A two-wire interface with effective two-wire facilities engineered

for a 1000 Hz net loss of Odb to 5.5db.

Type 2126 A two-wire interface with effective two-wire facilities engineered for a 1000 Hz net loss of Odb to 3.5db.

* Not suitable for switching and/or tandem operations to other Channel Services or the

telecommunications network.

VA 17-DT





B. Signaling Arrangements

1. Provision of Signaling Arrangements

Signaling arrangements are furnished for branch exchange or similar equipment in accordance with Part 68 of the Rules and Regulations of the Federal Communications Commission.

2. For Type 2014, 2022, 2125 and 2126 Channels

a. Type A Furnished for use with Class A branch exchange or similar

station ports capable of operation over loops with resistance in the range of 0-199 ohms.

b. Type B Furnished for use with Class B branch exchange or similar

station ports capable of operation over loops with resistance in the range of 200-899 ohms.

c. Type C Furnished for use with Class C branch exchange or similar

station ports capable of operation over loops with resistance in the range of 900 ohms or more.

d. For connections to branch exchange or similar equipment, customers

must specify the equipment capability, (i.e., Type A, B or C port of the equipment.)

3. For Type 2021 Channels

An E & M signaling arrangement is required for each tie trunk connection at a customer premises with a branch exchange or similar system arranged with an E & M signaling interface.

C. The rates specified in C. following contemplate only two-point communication

between stations permanently connected to the line.

VA 17-DT



PRIVATE LINE TELEPHONE SERVICE AND CHANNELS 20.9 SERIES 2000 CHANNELS – INTEREXCHANGE (Cont’d)

20.9.3 Rates

A. Interexchange Channels

1. Application of Rates

a. For Type 2006A Channels, the mileage specified in 2. following is measured airline between the rate centers of the normal and foreign exchanges.

b. The mileage rates specified following apply for each section of an

interexchange channel, i.e., between the rate centers of each pair of service points and a channel terminal charge applies in the exchange at each terminal of each two-point section.

c. For Type 2006A Channels, the mileage and channel terminal rates in 2.

and 3. following apply except as specified in 6. following.

Per 2. Mileage, all types Month

Per mile of fraction thereof $ 2.95

3. Channel Terminals

a. All types, each 28.29

b. Where the total channel mileage

between rate centers does not exceed three miles, the following rates apply for each channel terminal in lieu of a. preceding: Channel Length Up to and including 3 miles 16.98

4. Station Terminals, each*

Types 2011, 2014, 2022, 2120, 2125 and 2126 26.24

Type 2040 38.50

All other Types 34.50

* Not applicable for Type 2006A Channels.

VA 17-DT




20.9.3 Rates

A. Interexchange Channels (Cont'd)

5. Other Rates Applications for Type 2006A Channels

a. When Foreign Exchange Service is provided in an exchange contiguous with a metropolitan exchange having 1,000,000 or more dial tone lines, and which is subscribed to from the zone of the metropolitan exchange whose rate center is nearest the rate center of the normal exchange.

Per Month

Each interexchange channel $0.50

b. When Foreign Exchange Service as described in a. preceding is

provided in an exchange contiguous with an exchange described in a. preceding, the maximum monthly rate for each channel is as specified following, plus the applicable mileage and channel termination rates as specified in 2. and 3. preceding, except as specified in c. following. Mileage is measure airline between the rate centers of the normal exchange and the exchange adjacent to the metropolitan exchange.

Each interexchange channel 10.55

c. When Foreign Exchange Service as described in a. preceding is

provided in an exchange where only business service is offered and which is contiguous with an exchange described in a. preceding.

Each interexchange channel 10.73

VA 17-DT




20.9.3 Rates

A. Interexchange Channels (Cont'd)

6. Other Rates Applications for Type 2006A Channels

For services between contiguous exchanges, the following airline mileage charges apply if they result in lower total rates than those computed as in 2. and 3. preceding: Between the rate area of the foreign area and the location of the customer terminal equipment:

Between the boundary of the foreign area and the location of the customer terminal equipment:

Per Month Per 1/2 Mile or Dial Tone Lines Fraction Thereof

Individual line, or PBX trunk each $ 5.30

B. Other Service Arrangements

1. Signaling Arrangements Per

Month

a. Automatic ringing, for use with type 2120 $ 5.48

b. Arrangement to convert E & M Signaling to DX Signaling, for use with type 2021 channels, per local channel or station terminal 13.85

VA 17-DT




20.9.3 Rates

B. Other Service Arrangements

1. Signaling Arrangements (Cont'd) Per Month a. Arrangement for loop signaling, for use with

type 2120 channels, per local channel or station terminal $ 5.48

b. Arrangements for types 2014, 2022, 2125

and 2126 channels

(1) Type A 10.25

(2) Type B 6.80

(3) Type C 0.80

2. Auxiliary Line Equipment, for use with button telephone service 8.25

VA 17-DT




20.10.1 General

Series 3000 Channels are voice grade channels furnished for half-duplex or duplex operation (data use) on a two-point or multipoint basis.

20.10.2 Regulations

A. Explanation of Terms

Audio Tone Protective Relaying

Audio tone protective relaying is the function in which power utility fault detectors at one location sense a power system fault condition and initiate a trip signal, which must be coded and transmitted by a protective relaying terminal, over telecommunications facilities to a similarly equipped location. Power system circuit breakers at the other location will then operate to rapidly deenergize the faulted portion of the electric power system.

B. Channel Types

Type 3001B A two-wire interface with effective two-wire facilities conditioned for

audio tone protective relaying.

Type 3001C A four-wire interface with four-wire facilities conditioned for audio tone protective relaying.

All Type 3001B and 3001C Channels are conditioned for the following transmission specifications:

The envelope delay distortion shall not exceed 2000 microseconds between 800 and 2600 Hz.

The loss deviation with frequency (from 1004 Hz reference) shall not exceed the following limits:

Between 300 and 3000 Hz, -2dB to +6dB.

Between 500 and 2800 Hz, -1dB to +3dB.

The resistance unbalance of the local channel cable pairs will be one percent or less

Type 3120* A four-wire interface with four-wire facilities engineered for a 1000

Hz net loss of 16dB; normally suitable for data transmission. * Not suitable for switching and/or tandem operations to other Channel Services or the telecommunications

network.

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20.10.2 Regulations

B. Channel Types (Cont'd)

Type 3122* A two-wire interface with effective four-wire facilities engineered for a 1000 Hz net loss of 16dB; normally suitable for data transmission.

C. Terminal Equipment (data set) Requirements for Series 3000 Channels

1. When Series 3000 Channels are used for data transmission, terminal

equipment (data sets) is required to condition signals generated by apparatus furnished by the customer to signals suitable for transmission on the channel and to condition signals received from such a channel to signals for delivery to apparatus furnished by the customer.

2. Series 3000 Channels may be used for normal black and white

telephotograph (facsimile) transmission purposes without the use of terminal equipment. Where picture transmission refinements are required, suitable terminal equipment should be used.

D. Channel Conditioning Arrangement for Series 3000 Channels

1. Type C1

The envelope delay distortion shall not exceed:

Between 1000 and 2400 Hz, a maximum difference of 1000 microseconds.

The loss deviation with frequency, from 1000 Hz reference, shall not exceed:

Between 1000 and 2400 Hz, -1dB to +3dB


2. Type C2





* Not suitable for switching and/or tandem operations to other Channel Services or the

telecommunications network.

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20.10.2 Regulations

D. Channel Conditioning Arrangement for Series 3000 Channels

2. Type C2 (Cont'd)




3. Type C4









4. Type D1, High Performance Data Conditioning

Type D1 Channel Conditioning Arrangements provide for the following technical parameters on two-point channels

Signal to C-Notched Noise Ratio 24dB

Nonlinear Distortion

Signal to second order distortion 35dB

Signal to third order distortion 40dB

When a channel equipped with Type D1 Channel Conditioning is utilized for voice communication, the Telephone Company does not represent that the channel will be suitable for such voice transmission.

VA 17-DT



PRIVATE LINE TELEPHONE SERVICE AND CHANNELS 20.10 SERIES 3000 CHANNELS – INTEREXCHANGE (Cont’d)

20.10.3 Rates

A. Interexchange Channels

1. Between other exchanges Per

a. Mileage, all types, per mile or Month fraction thereof $ 2.95

b. Channels terminals

(1) All types, each 28.29

(2) Where the total channel mileage

between rate centers does not exceed three miles, the following rates apply for each channel terminal in lieu of (1) preceding:

Channel Length

Up to and including 3 miles 16.98

c. Station terminals

(1) Type 3001B 29.80

(2) Type 3001C 47.00

(3) Type 3120 and 3122, each 43.03

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20.10.3 Rates (Cont’d)

B. Channel Conditioning Arrangements for Series 3000 Channels

Channel conditioning charges, as specified following, apply to the first station at each building.

1. When associated with interexchange service

a. Between buildings in different exchanges, not arranged for switching:

(1) Two-point interexchange channel

Installation Per Charge Month

Type C1, each 12.46 13.85 Type C2, each 31.16 51.88 Type C4, each 62.32 77.82 Type D1, each 93.48 9.25

(2) Multipoint interexchange channel

For the first connection in a building in each exchange

Type C1, each 31.16 27.41 Type C2, each 62.32 66.02

VA 17-DT




20.10.3 Rates

B. Channel Conditioning Arrangements for Series 3000 Channels

1. When associated with interexchange service (Cont'd)

Installation Per Charge Month b. Each additional connection of

the same channel at a different building, but in the same exchange as the first building:

Type C1, each $ 12.46 $ 8.25

Type C2, each 12.46 27.41

Type C4, each 12.46 27.41

C. Other Service Arrangements

1. Arrangements for use on types 3120

and 3122 channels, to provide a net loss of less than 16dB up to and including 0dB at 1000 Hz reference, per channel equipped, per receiving location 31.16 8.25

2. Multipoint services arrangement

These arrangements are required where more than two stations are connected to the Channel Service

Types 3120 and 3122 Channels, per channel 4.98

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20.11.1 General

Series 5000 Channels provides Base Capacity for transmitting various forms of electrical communication up to limits specified for the various types and connecting arrangements necessary for the utilization of such capacity as specified in 20.11.2 following Channels are furnished for half-duplex or duplex operation, the charge being the same in either case on a two-point or multipoint basis.

20.11.2 Regulations

A. Series 5000 Channels are no longer offered. The associated rates and charges

apply only to existing installations of these channels for the same customer between the same rate centers, including such customer's requests for additions to the existing installations only up to the maximum limit of the Base Capacity.

Channels are furnished between specified locations for voice, telephotograph (facsimile), teletypewriter, data transmission, remote metering, supervisory control, miscellaneous signaling and other purposes for which connecting arrangements are provided under c. following. Series 5000 Channels are not furnished when all points are within the same exchange.

B. Base Capacity

Base Capacity denotes the potential for communication channels and services which can be realized only with the use of service terminals furnished under c. following. Base Capacity, with appropriate service terminals, is provided for use as a wideband channel or for use as individual channels of lesser capacity which in total do not exceed the equivalent voice grade capacity specified for each type. Base Capacity is furnished in such manner as the Telephone Company may elect, whether by wire, radio or a combination thereof and whether or not by means of a single facility or route.

For each Base Capacity the Telephone Company undertakes to provide at the charges determined under 20.11.3 following, only that portion of the maximum Base Capacity which the customer orders as channels arranged for his use; additional channels up to the maximum of the Base Capacity will be provided and arranged for use at the customer's request, subject to the availability of suitable service terminals or connecting arrangements.

VA 17-DT




20.11.2 Regulations

B. Base Capacity (Cont'd)

The various types and classifications of Base Capacity furnished within this series are as follows:

Maximum Equivalent Carrier Maximum Equivalent Spectrum Assignment Voice Grade Base Capacity Kilocycles Per Second Channels

Type 5500 48 12 Type 5600 96 24 Type 5700 240 60 Type 5800 1,000 240

Within the maximums specified above, the Base Capacity made available to the customer in each classification is determined by the number and type of service terminals or connecting arrangements furnished from time to time pursuant to his order and is limited to the capacity so determined.

Within the limits of a Base Capacity the customer may order as many individual channels of lesser capacity arranged for use as he requires. A channel is considered arranged for use when the necessary connecting arrangements are furnished pursuant to the customer's order.

C. Service Terminals

Service terminals for use with the various types of Base Capacity are furnished under two classifications:

- service terminals for use as a wideband channel - service terminals for use as individual channels of a lesser capacity

Type numbers for wideband service terminals are shown in 1. following.

Where service terminals for use as individual channels of a lesser capacity are furnished, the type numbers as shown in 2. following are assigned by reference to the individual channel as if it were furnished under Series 1000, 2000 or 3000 Channels by dropping the second digit of the regular type number and adding a 5 as the first digit of the new four-digit Series 5000 type number.

EXAMPLE Equivalent 5000 Series Type Series Type 1000 1001 5101 2000 2121 5220 3000 3120 5320

VA 17-DT




20.11.2 Regulations

C. Service Terminals (Cont’d)

1. Service Terminals for Use as a Wideband Channel

Type 5501 Service terminals suitable for connecting channels having a frequency bandwidth of approximately 0 to 20,000 Hertz (Hz) with only minor deviation in gain and delay characteristics within this frequency range. Each channel has the equivalent of 12 voice grade channels.

Type 5502 Service terminals to accommodate the transmission of

data signals at a rate of 40,080 bits per second in sequence and including one voice channel connection for coordination purposes. The channels developed by each terminal have the total equivalent of 12 voice grade channels.


data signals at a rate of 19,200 bits per second in sequence and including one voice channel connection for coordination purposes. The channels developed by each terminal have the total equivalent of 12 voice trade channels.


data signals at a rate of 50,000 bits per second in sequence and including one voice channel connection for coordination purposes. The channels developed by each terminal have the total equivalent of 12 voice grade channels.

Type 5751 Service terminals suitable for connecting channels

having a frequency bandwidth of approximately 0 to 100,000 Hz with only minor deviation in gain and delay characteristics within this frequency range. Each channel has the equivalent of 60 voice grade channels.

VA 17-DT




20.11.2 Regulations

C. Service Terminals (Cont’d)

2. Service Terminals for Use as Channels of a Lesser Capacity

Voice - Service terminals suitable for connecting channels having transmission characteristics and with interface arrangements similar to those furnished under Series 2000 Channels. The types of Series 5000 voice service terminals are as follows:

Types: 5220 5223 5226 5221 5224 5240 5222 5225

Teletypewriter - Service terminals suitable for connecting channels having transmission characteristics and with interface arrangements similar to those for channels furnished under Series 1000 channels. The types of Series 5000 teletypewriter service terminals are as follows:

Types: 5101 5150

Twelve such channels, or any portion thereof, or a combination, not exceeding twelve, of such channels, between the same pair of service points, have the equivalent of one voice grade channel.

Data - Service terminals suitable for connecting channels having transmission characteristics and with interface arrangements similar to those for Series 3000 Channels furnished for data transmission. Each channel has the equivalent of one voice grade channel. The types of Series 5000 data service terminals are as follows:

Types: 5320 5322

D. Except as otherwise provided herein, the regulations applicable are as set forth

for services of the same type and furnished for the same purposes under Series 1000, 2000, and 3000 services.

E. Channels furnished within this series are provided only through the use of Series

5000 service terminals or connecting arrangements provided by the Telephone Company. The customer may not create additional channels from channels furnished under this series except that the customer may create additional channels from channels of voice grade or less and channels utilizing Type 5502, 5503 and 5504 service terminals to the extent permitted under the provisions of this Local Terms of Service.

VA 17-DT





F. Channels and service terminals furnished for purposes specified herein are suitable for such purposes. While other uses are permitted, channels and service terminals are not represented as being satisfactory for other uses.

G. Shared Use of Facilities

1. Shared use is permitted in the case of the following customers:

a. Pipe line companies, railroad companies, other common or contract

carriers or public utilities whose rates and charges are regulated by a government entity, and any non-profit communication organization of such companies, provided that those involved in such shared use are in the same line of business.

b. Government agencies (Federal, State and Local)

2. Charges will be computed as though the facilities are furnished to a single

customer and, without affecting the ultimate responsibility for payment of charges, will be allocated for billing purposes among the customers in accordance with percentages specified by them, such percentages to remain in effect for a minimum of one month. Such percentages on file on the first day of any month will be used in computing that month's billing.

H. Where Series 5000 Channels are furnished by more than one carrier, charges

are determined as if such channels were furnished by one carrier.

20.11.3 Rates

The following rates apply for Series 5000 Channels involving this Company's exchanges. Per Airline Mile A. Base Capacity Per Month

Type 5500 $ 23.87

Type 5600 31.83

Type 5700 71.92

Type 5800 270.00

VA 17-DT





B. Service Terminals

A service terminal is required for each service arranged for use by the customer, for each connection of such service to a station, or for each connection of such service to a Telephone Company office for the purpose of establishing a channel in connection with Foreign Exchange Service. The following charges apply:

1. Service Terminals for Use as a Wideband Channel

a. For the first station in an exchange or for a connection to a Telephone

Company office on each service in use.

Installation Per Per Service Terminal Month Charge Month

Type 5501 $ 235.79 $676.71

Type 5502 235.79 676.71

Type 5503 235.79 676.71

Type 5504 235.79 676.71

Type 5751 235.79 676.71

2. Service Terminals for Use as Channels of a Lesser Capacity

a. For the first station in an exchange or for a connection to a

Telephone Company office on each service in use.

Per Service Terminal

Voice

Type 5220 26.80 64.00

Type 5221, 5222, 5223, and 5224 26.80 64.00

Type 5225 and 5226 26.80 54.53 Type 5240 26.80 68.00

Teletypewriter

Type 5101 26.80 57.18

Type 5150 26.80 57.18

VA 17-DT





B. Service Terminals

2. Service Terminals for Use as Channels of a Lesser Capacity (Cont’d)

a. For the first station in an exchange or … (Cont’d)

Installation Per Per Service Terminal Month Charge Month

Data

Type 5320 $26.80 $71.33

Type 5322 26.80 71.33

Voice

Type 5220 26.80 26.24

Type 5221, 5222, 5223, and 5224 26.80 34.50

Type 5225 and 5226 26.80 26.24

Type 5240 26.80 38.50

Teletypewriter

Type 5101 26.80 28.89

Type 5150 26.80 28.89

Data

Type 5320 26.80 43.03

Type 5322 26.80 43.03

3. Move Charges

When a service terminal is moved to a different building, Installation charges apply.

When a service terminal is moved to a new location within the same building, one-half the Installation Charge applies.

VA 17-DT





C. Connecting Arrangements

A connecting arrangement is required for each connection of a channel furnished under this series to an interexchange channel furnished under other series, or other local terms of service and/or tariffs of this Company.

A connecting arrangement charge equal to the service terminal charge for the first station on such channel as specified in Section B.2.a. preceding applies for each such connecting arrangement.

D. Alternate Use Arrangements

Type 1 - For use on a two-point section of a Series 5000, type 5501 or type 5751, Channel to permit the alternate use of the channel as wideband channel or as channels of lesser capacity. Requires the service terminals for the wideband channel and the service terminals or connecting arrangements for the channels of a lesser capacity that would be required for both types of operation.

At each terminal of a section or group of sections arranged for the alternate use Base Capacity equivalent to: Per Month

12 voice grade channels $44.21 60 voice grade channels 53.05

At each terminal of a section or group of sections so arranged, a service terminal or connecting arrangement for each of the two types of operation is required for each channel arranged for use within the alternately used capacity.

E. Channel Conditioning Arrangement

Where Series 5000, types 5220, 5320 and 5322, Interexchange Channels are provided for use with data service terminals and used with either type C1, C2 or C4 conditioning, channel conditioning arrangement charges as specified for Series 3000 Channels in Section 20.10 preceding apply.

F. Other Items

Arrangements may be furnished to convert the station signal of a Telephone Company provided Wideband Service Terminal to 188C Military Standard signal at the same rates and charges as those specified in Section 20.10 of this Local Terms of Service for the conversion.

VA 17-DT



PRIVATE LINE TELEPHONE SERVICE AND CHANNELS 20.12 DIGITAL DATA SERVICE - INTEREXCHANGE

20.12.1 General

Digital Data Service is furnished for the simultaneous two-way transmission of digital signals at synchronous speeds of 2.1, 4.8, 9.6, 19.2, 56 or 64 kilobits per second (Kbps) between exchanges. Service is provided to the customer for the transmission of communications to or from any station via a digital access line.

20.12.2 Regulations


Channel Service Unit

Channel service units are standard interfaces which provide such functions as network protections, signal shaping, loop equalization and maintenance testing capability. It delivers to, and accepts from, the customer's data terminal devices, serial balanced bipolar signals through an interface connector. The channel service unit must be approved by the Telephone Company.

Digital Access Line

A digital access line is a path for digital transmission furnished within the serving area of a digital city between the principal Telephone Company central office and a station.

Digital City

A digital city is a city in which a principal Telephone Company central office is located and which serves a specific area.

Digital City Rate Center

A digital city rate center is a specified geographical location in a digital city from which mileage measurements are determined for the application of mileage rates.

Digital City Serving Area

A digital city serving area is a specific geographic area served in and around a digital city.

VA 17-DT



PRIVATE LINE TELEPHONE SERVICE AND CHANNELS 20.12 DIGITAL DATA SERVICE – INTEREXCHANGE

20.12.2 Regulations

A. Explanation of Terms (Cont'd)

Principal Telephone Company Central Office

A Principal Telephone Company Central Office is the central office to which Digital Data Service digital access lines are routed and where access is provided to such lines and associated equipment for testing purposes or the central office designated to provide the same functions on a theoretic basis for the purpose of establishing a digital city.

B. Availability of Service

Digital Data Service can only be provided from central offices equipped for Digital Data Service subject to the technical limitations of such equipment and availability of suitable facilities.

20.12.3 Rates

A. Digital Access Lines, each

Per Month Transmission Installation Fixed Per

Speeds Charge Charge Mile*

2.4 Kbps $350.00 $ 80.00 $2.00 4.8 Kbps 350.00 92.00 2.00 9.6 Kbps 350.00 115.00 2.00 19.2 Kbps 350.00 142.00 2.00 56 Kbps 350.00 190.00 2.00 64 Kbps 350.00 190.00 2.00

* Mileage is measured airline distance between the Digital City Rate Center and the wire center that

normally serves the distant station.

VA 17-DT



PRIVATE LINE TELEPHONE SERVICE AND CHANNELS 20.13 HIGH CAPACITY DIGITAL SERVICE – DS1 - INTEREXCHANGE

20.13.1 General

High Capacity Digital Service, DS-1 is furnished between exchanges on either a two point basis between customer premises, or between another DS-1 type service provided in a Telephone Company central office and a customer premises or between central offices for connection to other DS-1 type services. This service provides a full duplex, serial, bipolar, isochronous, digital transmission facility at a nominal 1.544 Megabit per Second (MBPS) rate.

20.13.2 Regulations

A. Provision of Service

High Capacity Digital Service - DS-1 consists of either:

1. Two Channel Terminations when both locations are served by the same

wire center.

2. Two Channel Terminations and interoffice mileage when the locations are served by different wire centers.

3. One Channel Termination when the DS-1 connects from the customer

location to High Capacity DS-1 services provided at the serving wire center.

4. One Channel Termination and Interoffice mileage when the wire center

providing the High Capacity DS-1 services is not the local serving wire center.

5. Interoffice Channel Mileage when High Capacity Digital Service connects

the High Capacity DS-1 services provided at different central offices.

B. Availability of Service

High Capacity Digital Service, DS-1 is available via different types of facilities including: copper cables, fiber optic cables, microwave radio, etc. A customer's preference for a particular type of facility may be provided under Charges Applicable Under Special Conditions as specified in Section 5 of this Local Terms of Service. In some areas the Telephone Company may deploy redundant facilities. A customer may request special construction to provide such redundant facilities where they have not been deployed to their location as of the time of their service request.

VA 17-DT



PRIVATE LINE TELEPHONE SERVICE AND CHANNELS 20.13 HIGH CAPACITY DIGITAL SERVICE – DS1 – INTEREXCHANGE


C. Mileage Measurement

Mileage for Interoffice Channel Miles is measured airline distance between the serving wire centers.

20.13.3 Rates

Installation Per Charge Month

A. Channel Termination $513.17 $225.00

Per Month

Fixed Per Mile

B. Interoffice Mileage $ 50.00 $ 30.00

VA 17-DT



OPTIONAL CALLING PLANS 21.1 TELE-PLAN

21.1.1 General

Tele-Plan is an optional service which permits full time two-way calling to exchanges and zones in the customer's full time local service area and measured time one-way calling to the exchange or zone in the customer's measured time service area.

21.1.2 Regulations

A. Tele-Plan service may be provided only with business and residence individual

access lines except Semipublic Telephone Service and only in those exchanges and zones specified in Section 21.1.3. This service is provided for the customer and is not for other users of the customer's service, such as hotel guests and hospital patients.

B. Each route specified in Section 21.1.3 constitutes a Tele-Plan.

C. Calls to the measured time service area are calculated in terms of call units. A call

unit is a minute or fraction of a minute. The rates listed in Section 21.1.4 include a monthly allowance of 30 call units for calls to the measured time service area. Charges for additional call units are also shown in Section 21.1.4. Call unit charges will be bulk-billed.

Calls to the measured time service area are not subject to local message unit charges.

D. The rates shown in Section 21.1.4 are applicable in addition to the rate for the

customer's initial business or residence access line or trunk. In the case of Centrex Service, the rate is applicable to the Centrex system. All messages from these services will be billed as if sent from the customer's initial line.

E. Calls made to the measured time service area must be dialed by the customer on a

station-to-station, sent-paid basis without the assistance of a Company operator, except for the purpose of reestablishing a call which has been interrupted after the called number has been reached.

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F. Tele-Plan and Circle Calling are mutually exclusive; customers can subscribe to only one plan at a time.

G. Tele-Plan is not provided in association with service for Customer-provided Coin

and Credit Card Operated Telephones and Interexchange Carrier Coinless Telephone Service.

21.1.3 Exchanges and Zones Included in Tele-Plan:

TELE-PLAN Measured Time

Exchange or Zone Service Area

0 - 8 Miles None

9 - 13 Miles

Brodnax Lawrenceville

14 - 18 Miles Stuart Bassett Bassett Stuart Rocky Mount Bassett Bassett Rocky Mount

19 - 23 Miles

Turbeville Danville

Rocky Mount Martinsville Martinsville Rocky Mount

24 – 28 Miles

None

29 - 38 Miles Halifax Danville

VA 17-DT



OPTIONAL CALLING PLANS 21.1 TELE-PLAN (Cont'd)

21.1.4 Rates

Calls are measured in units, with a unit equal to one minute or fraction of a minute. The initial monthly allowance is 30 call units, with charges for additional call units shown below.

Rate Exchange Measured Time Per Month (30 Call Additional Call Airline Miles or Zone Service Area Per Service Units) Units, Each

0 - 8 N/A N/A

9 - 13 Brodnax to Lawrenceville $2.96 $0.09

14 – 18 Stuart to Bassett 3.66 0.12

Bassett to Stuart 3.66 0.12 Rocky Mount to Bassett 3.66 0.12 Bassett to Rocky Mount 3.66 0.12

19 - 23 Rocky Mount to Martinsville 4.43 0.14

Martinsville to Rocky Mount 4.43 0.14 Turbeville to Danville 4.43 0.14

VA 17-DT




21.1.4 Rates (Cont’d)

Calls are measured in units, with a unit equal to one minute or fraction of a minute. The initial monthly allowance is 30 call units, with charges for additional call units shown below.

Rate Exchange Measured Time Per Month (30 Call Additional Call Airline Miles or Zone Service Area Per Service Units) Units, Each

24 – 28 N/A N/A

29 – 38 Halifax to Danville 5.92 0.19

39 – 48 N/A N/A

VA 17-DT



OPTIONAL CALLING PLANS 21.2 CIRCLE CALLING PLAN

21.2.1 General

Circle Calling Service is an optional extended calling service which permits calling on a per-message basis to telephones of exchanges or zones of an area exchange outside the customer's normal local service area, as specified in this Local Terms of Service.

21.2.2 Regulations

A. The Company reserves the right to limit the number of customers to this service if

necessary to avoid interference with the telephone service of other customers and as required to remain within the capabilities of existing facilities.

B. Circle Calling Service may be provided with all classes of business and residence

service except Semipublic Telephone Service. Circle Calling Service is not provided on Foreign Exchange or Foreign Zone Services.

C. This service applies only to station-to-station dialed calls to telephones within the

Circle Calling Service area or placed with an operator if for any reason the called number cannot be reached.

D. Circle Calling Service is offered in the exchanges listed in Section 21.2.3 for calling

to the exchanges and zones included in the bands also shown in Section 21.2.3.

E. Circle Calling Service is billed a flat monthly rate plus a per-minute rate based on connection time as shown in F3. following.

F. For the purpose of determining charges, the following applies:

1. The rate for each message to each band will be on a per-minute basis, with

fractional minutes computed as one minute.

2. Message charges are billed at the rate specified for the band called.

VA 17-DT





F. For the purpose of determining charges, the following applies: (Cont’d)

3. The time when connection is established for customer dialed direct calls determines whether day, evening, night or weekend rates apply.

Day, Evening, Night and Weekend rates apply as follows:

TIME APPLICABLE

Rates From To But Not Including Days Applicable

Day* 8:00 A.M. 5:00 P.M. Monday through Friday Evening 5:00 P.M. 11:00 P.M. Sunday through Friday Night 11:00 P.M. 8:00 A.M. Every Day Weekend 8:00 A.M. 11:00 P.M. Saturday Weekend 8:00 A.M. 5:00 P.M. Sunday

Message charges will be bulk-billed.

* Rates Applicable on Certain Holidays

On New Year's Day (January 1), Independence Day (July 4), Labor Day (the first Monday in September), Thanksgiving Day (the fourth Thursday in November) and Christmas Day (December 25), the holiday rate applicable is the Evening rate, unless a lower rate would normally apply.

VA 17-DT



OPTIONAL CALLING PLANS 21.2 CIRCLE CALLING PLAN (Cont’d)

21.2.3 Circle Calling Service Areas

Exchanges and Zones Included in the Circle Calling Service Area

Miles: 0-8 9-13 14-18 19-23 24-28 Band E Band B Band C Band D (Includes Band (Includes (Includes (Includes Bands Bands

Exchange A Band A) Bands A&B) A, B & C) A, B, C & D)

Altavista None Gretna Sandy Level Bedford Not Offered Renan St. Mountain Brookneal

Rustburg Chatham Volens

Dillwyn None Prospect Not Offered Not Offered

Schuyler None Lovingston None Arvonia Not Offered

Buckingham Crozet Dillwyn Gladstone Greenwood Piney River Waynesboro

Washington None Shenandoah Luray Criglersville Not Offered

Park Fort Valley Edinburg Marshall Remington Stanley Strasburg The Plains Toms Brook Woodstock

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21.2.3 Circle Calling Service Areas (Cont’d)


Miles: 0-8 9-13 14-18 19-23 24-28 Band E Band B Band C Band D (Includes Band (Includes (Includes (Includes Bands Bands

Exchange A Band A) Bands A&B) A, B & C) A, B, C & D)

Fork Union None Cartersville Buckingham Not Offered Fife Cumberland

Dillwyn Goochland Louisa

Palmyra None Arvonia Cartersville Not Offered Not Offered

Fife Louisa

Brookneal None None Charlotte C.H. Altavista Barnesville

Renan Appomattox Gretna Clover Keysville Concord Drakes Branch Prospect Halifax South Boston Hurt Pamplin Rustburg

Gladys None Hurt Concord Appomattox Not Offered

Renan Gretna Pamplin

VA 17-DT






Miles:

Exchange

0-8

Band A

9-13

Band B (Includes Band A)

14-18

Band C (Includes

Bands A&B)

19-23

Band D (Includes

Bands A, B & C)

24-28

Band E (Includes Bands

A, B, C & D)

Bassett None Ferrum Rocky Mt. Stuart

Locust Grove Union Hall Floyd

Not Offered

Ferrum None Bassett

Martinsville Bent Mt. Locust Grove Floyd Woolwine Fieldale Collinsville

Shawsville Spencer

Axton Christiansburg Alum Ridge Willis Ballard Meadows of Dan Stuart Ridgeway

Rocky Mt. None None Bent Mt. Locust Grove Bassett

Martinsville Stone Mt Collinsville Fieldale

Not Offered

(Z) Axton, Bent Mt., Locust Grove, Floyd, Woolwine, Fieldale, and Collinsville were incorrectly presented as Band B

exchanges in prior revision. Willis, Ballard, Meadows of Dan, Stuart and Ridgeway were incorrectly presented as Band D exchanges in

prior revision.

(Z)

(Z)

VA 17-11






Miles:

Exchange

0-8

Band A

9-13

Band B (Includes Band

A)

14-18

Band C (Includes

Bands A&B)

19-23

Band D (Includes

Bands A, B & C)

24-28

Band E (Includes

Bands A, B, C & D)

Montpelier Rockville Doswell

Dawn Goochland Hanover Ladysmith Manakin Mineral

Bowling Green Brokenburg Cartersville Fife Louisa Mechanicsville Midlothian Powhatan

Old Church Sandstone Spotsylvania Varina

Beaverdam None Doswell Ladysmith

Bowling Green Brokenburg Dawn Hanover Mineral Rockville

Fife Goochland Louisa Manakin

Chancellor Fredericksburg Mechanicsville Port Royal Unionville

Gum Tree Dawn Hanover

Rockville Doswell

Ladysmith Manakin Mechanicsville Old Church

Bowling Green Goochland Midlothian Sandstone Varina

Bethia Brokenburg Fife King William Mineral Powhatan Spotsylvania

(Z) Manakin exchange was incorrectly presented as Band B exchange in prior revision.

(Z)

VA 17-11



OPTIONAL CALLING PLANS 21.2 CIRCLE CALLING PLAN (Cont’d)

21.2.4 Rates Per Message, Per Minute** IntraLATA Calls InterLATA Calls***

Per Month, Circle Calling Service Per Service* Day Evening Weekend Day Evening Weekend

Band A ( 0 - 8 Miles) $1.56 $0.12 $0.07 $0.06 $0.16 $0.10 $0.08

Band B ( 9 - 13 Miles) 1.94 0.15 0.09 0.07 0.18 0.11 0.09

Band C (14 - 18 Miles) 2.34 0.18 0.12 0.09 0.21 0.14 0.10

Dillwyn [1] Palmyra [1]

Band D (19 - 23 Miles) 2.73 0.21 0.14 0.10 0.23 0.15 0.12

Altavista [1] Schuyler [1] Washington [1] Fork Union [1] Gladys [1] Bassett [1] Rocky Mt. [1]

Band E (24 - 28 Miles) 3.10 0.24 0.15 0.12 0.26 0.17 0.13

Brookneal [1] Ferrum [1]` Beaverdam [1] Gum Tree [1] Montpelier [1]

* Monthly rate allows calling up to and including the band to which the customer subscribes. ** Rate applicable is that for the band called. *** All InterLATA routes in the Circle Calling Area are provided by AT&T of Virginia at the rates specified

above. These rates are applicable only to those Circle Calling subscribers who have chosen AT&T as their interexchange carrier.

[1] Represents highest Band customers in these exchanges may call. For example, customers in

the Palmyra exchange may call exhanges in Band B and C. There are no Band D or Band E exchanges in Palmyra’s Circle Calling Plan. Beaverdam, Gum Tree and Montpelier were not previously listed.

(T)

(T) (Z)

(Z)

(N)

(N)

VA 17-11



SPECIAL PACKAGED OFFERINGS 22.1 SOLUTIONS – RESIDENCE

22.1.1 General

Solutions is an optional residence service enrollment plan that permits customers to receive flat rated Residence Local Exchange Service plus features for a flat monthly rate, with each Solutions residence line.

22.1.2 Regulations

A. Solutions customers may terminate their enrollment in the plan at any time upon

notice to the Company, subject to the conditions specified in 2.4.3.C., Prorating of Opening and Closing Bills.

B Unless terminated by the Solutions customer or the Company, a customer will

remain enrolled in this plan, as amended from time-to-time, with any applicable changes in rate, for as long as this plan continues to be offered by the Company.

C. The plan is not available with Residential ISDN-BRI Service lines or to customers

who are or become toll restricted.

D. No more than four (4) residence lines can be enrolled with the Solutions option for each customer Billed Telephone Number account.

E. Service Charges, as described in Section 4 of this Local Terms of Service, apply for

new and additional Solutions lines, and moves of existing lines, except for Pure Bundle lines. No Service Charges apply for installation of Pure Bundle.

F. Service Charges do not apply when:

1. Solutions replaces existing Local Exchange Service, or

2. Customers request a change from Solutions back to Local Exchange Service.

G. Solutions customers are not eligible for promotional offerings associated with the

Custom Calling Services included in this plan, unless specifically provided for in a promotional offering.

(C) (C)

VA2020-07





H. Residence customers enrolled in Solutions, who subsequently become subject to Company initiated toll restriction will have all existing Solutions lines converted to Residence Exchange Service(s) with a local toll service, at the applicable rates as described in Section 23.5.2 of this Local Terms of Service. Service Charges will not apply for those existing lines converted, in-place, due to termination procedures. In addition, any optional services not affected by the termination procedures will convert to their applicable rates specified in this Local Terms of Service. Such customers will not be permitted to re-enroll in this plan until such time as all associated unpaid balances are satisfactorily paid in full.

I. Prices of the individual services included in these packages may be higher or lower

than the packaged offering.


A. Solutions Packages Monthly Rate

1. Pure Bundle[1] $28.00 [2]

Local Exchange Service Outbound Call Block Feature Non-Published Number Service Incoming Billed Number Screening (optional)

[1] Effective June 11, 2017, Pure Bundle is grandfathered for residential customers. Availability to

current customers is limited to lines in service at existing locations. [2] The monthly rate includes the Subscriber Line Charge.

VA 17-DT





A. Solutions Packages (Cont’d) Monthly Rate

2. Economy Pack Bundle $32.95 (1)

Local Exchange Service Caller ID with Name (includes

Anonymous Call Rejection) - Optional Call Waiting ID - Optional Enhanced Call Waiting - Optional

(1) The monthly rate includes the Subscriber Line Charge. Customers who subscribe under a twelve

month commitment will receive a $5.00 discount off the monthly rate during the first twelve months of service, after which the applicable monthly rate will apply. Subscriber Line Charge is not regulated under this Local Terms of Service.

(I)

VA2020-08






3. Economy Pack Plus Bundle [1] [2] $31.00



[1] Effective April 12, 2019, Economy Pack Plus bundles are grandfathered. Availability to current

customers is limited to lines and features in service at existing locations. [2] Customers must also subscribe to the Company’s 768 Kbps High Speed Internet. Monthly rate

includes local voice and features only; however, the monthly rates for all these services will appear as a single line item on the customer’s bill.

(I)

VA2020-08






4. Economy Pack Plus Lite Bundle [1] [2] $31.00



[1] Effective April 12, 2019, Economy Pack Plus Lite bundles are grandfathered. Availability to current

customers is limited to lines and features in service at existing locations. [2] The customer must also subscribe to Embarq Communications, Inc. of Virginia, Easy Talk

Economy long distance plan, the Company’s High Speed Internet (up to 1.5 Mbps), and any non-international DIRECTV® package (which is billed by the Company). This bundle is available in limited exchanges as determined by the Company. Existing DIRECTV® subscribers are not eligible for this bundle. Monthly rate includes local voice and features only; however, the monthly rates for all these services will appear as a single line item on the customer’s bill.

DIRECTV® is used with permission.

(I)

VA2020-08





A. Solutions Packages (Cont’d) Monthly Rate “A” Exchanges (1) “B” Exchanges (1)

5. Home Phone II (2)(3)(4) $28.95 $38.95

Local Exchange Service Anonymous Call Rejection Repeat Dial Call Forward Busy – Fixed Call Forward No Answer – Fixed Call Forwarding Call Forward Remote Activation (where available) Return Call Enhanced Call Waiting Call Waiting ID Caller ID with Name Cancel Call Waiting Message Waiting Selective Call Acceptance Selective Call Forward Selective Call Rejection Selective Call Ring Three-Way Calling Voicemail[5]

(1) See 22.1.3.A.5.a. following for listing of “A” and “B” Exchanges. (2) The customer must subscribe to either CenturyLink Communications, LLC Home Phone II Per Minute

long distance plan or CenturyLink Communications, LLC Home Phone II Unlimited long distance plan to qualify for this bundle.

(3) If the customer subscribes to the CenturyLink Communications, LLC Home Phone II Unlimited long

distance plan then the customer will also receive unlimited expanded local calling options (Community Connect and Extended Area Calling), where available, for no additional charge.

(4) Effective June 11, 2017, Home Phone II is grandfathered. Availability to current customers is limited

to lines in service at existing locations. [5] This service is not regulated under this Local Terms of Service.

VA 17-DT





A. Solutions Packages

5. Home Phone II (1)(Cont’d) a. “A” and “B” Exchanges

“A” Exchanges

Altavista Ararat Arvonia Axton Bachelors Hall Bassett Beaverdam Blackstone Boones Mill Brodnax Brookneal Brownsburg Buckingham Buena Vista Burkeville Burnt Chimney

Charlottesville Collinsville Crewe Crozet Dillwyn Farmville Ferrum Fieldale Fork Union Front Royal Gladys Glasgow Gum Tree Halifax Hampden-Sydney Kenbridge

La Crosse Lexington Luray Martinsville Meadows Of Dan Montpelier Natural Bridge Palmyra Schuyler Scottsville Spencer Stanardsville Stanley Stuart Union Hall Woolwine

“B” Exchanges

Prospect Ridgeway Rocky Mount Rustburg Shenandoah

South Boston South Hill Turbeville Victoria Virgilina

Volens Washington Whitmell

(1) Effective June 11, 2017, Home Phone II is grandfathered. Availability to current customers is limited

to lines in service at existing locations.

VA 17-DT



SPECIAL PACKAGED OFFERINGS 22.2 SOLUTIONS – BUSINESS

22.2.1 General

A. Solutions is an optional business service enrollment plan that permits customers to receive flat rated Business Local Exchange Service plus features for a flat monthly rate, with each Solutions business line.

22.2.2 Regulations

A. Solutions customers may terminate their enrollment in the plan at any time upon

notice to the Company.

B. Unless terminated by the Solutions customer or the Company, a customer will remain enrolled in the plan, as amended from time-to-time, with any applicable changes in rate, for as long as the plan continues to be offered by the Company.

C. The plan is not available with Business ISDN-BRI Service lines, Payphone Line

Service, to customers who are or become toll restricted. Rotary Line Service, as defined in Section 13, is not available in conjunction with the Plan unless Rotary Line Service is included in a specific Solutions Package. The Plan cannot terminate to a Key System, PBX or any other line trunking device.

D. No more than nine (9) business lines can be enrolled with the Solutions option(s) for

each customer location.

Multiple location accounts are limited to nine unlimited expanded local calling lines per account.

(T)

VA 17-08



SPECIAL PACKAGED OFFERINGS 22.2 SOLUTIONS – BUSINESS


E. Service Charges, as described in Section 4 of this Local Terms of Service, apply for new and additional Solutions lines, and moves of existing lines, except for Pure Bundle lines. No Service Charges apply for installation of Pure Bundle.

F. Service Charges do not apply when:

(1) Solutions replaces existing Local Exchange Service, or

(2) Customers request a change from Solutions back to Local Exchange Service.

G. Solutions customers are not eligible for promotional offerings associated with the

Custom Calling Services included in the plan, unless specifically provided for in a promotional offering.

H. Business customers enrolled in Solutions, who subsequently become subject to

Company initiated toll restriction will have all existing Solutions lines converted to Business Exchange Service(s) with a local toll service, at the applicable rates as described in Section 23.5.2 of this Local Terms of Service. Service Charges will not apply for those existing lines converted, in-place, due to termination procedures. In addition, any optional services not affected by the termination procedures will convert to their applicable rates specified in this Local Terms of Service. Such customers will not be permitted to re-enroll in this plan until such time as all associated unpaid balances are satisfactorily paid in full.

I. Prices of the individual services included in these packages may be higher or lower

than the packaged offering.


A. Solutions Packages Monthly Rate

1. Pure Bundle $42.00 (1)

Flat Rate Business 1-Party Local Exchange Service

Outbound Call Block Feature Non-Published Number Service Billed Number Screening (optional)

(1) The monthly rate includes the Subscriber Line Charge.

VA 17-DT



SPECIAL PACKAGED OFFERINGS 22.3 CENTREX SERVICE II

22.3.1 General

Centrex Service II is a central office communications system package provided on individual access lines from Company central office equipment. The service provides local exchange access, interexchange access, intrasystem communication, and Centrex Service II feature packages. Customers subscribing to Centrex Service II with 26 or more Centrex Service II access lines may subscribe to Centrex Service II as a Special Service Arrangement.

Centrex Service II is arranged to provide Direct Inward Dialing (DID)* and Direct Outward Dialing (DOD)* of exchange and long distance message network calls to and from access lines and attendant positions of a Centrex Service II system.

22.3.2 Definitions

ABBREVIATED DIALING – Allows station abbreviated dialing (i.e., 3, 4, or 5 digit dialing) to other station members within the same customer group.

AUTO ANSWER BACK – Allows any incoming call to the Primary Directory Number of the set to be automatically answered after four seconds.

AUTOMATIC CALL DISTRIBUTION (ACD) – Automatic Call Distribution is a digital central office service that provides advanced call distribution and queuing capabilities as an integrated function of Centrex Service II. The customer must subscribe to and maintain a minimum of two ACD positions and at least one ACD group.

AUTOMATIC LINE – Provides an automatic connection between a calling station that goes off-hook and a predetermined terminating number.

CALL FORWARD – UNIVERSAL, BUSY, AND NO ANSWER – Allows a customer to have incoming calls to a station automatically forwarded to a predetermined telephone number, either on all calls and/or busy calls and/or calls not answered.

VA 17-DT





CALL HOLD – Allows the station user to hold one call for any length of time provided neither party hangs up. The station user may also place other calls while a call is on hold.

CALL PARK – Allows the station user to park one call against its own directory number. The parked call can be retrieved from any station within the same customer group. Once a call is parked against a directory number, the user is free to make or receive calls on that directory number.

CALL PICK-UP – Allows the station user to answer incoming calls directed to another station within a defined pick-up group by dialing a feature activation code.

CALL TRANSFER – Allows a station to transfer an incoming call to another extension.

CALL WAITING – Informs a station user, while on an established call, that a second call is waiting.

CLASS OF SERVICE RESTRICTIONS – Defines the specific features and calling patterns available to stations and attendants within a customer group. Access code restrictions can be set up to restrict stations and attendants from trunk types such as local, toll, DID, and WATS. The following options are available:

Fully Restricted Service: Allows intragroup dialing only. The station user must

dial 9. Toll Restricted Service: Allows intragroup and local dialing only. The station

user must dial 9. Unrestricted Service: Allows full access to all facilities. The station user must

dial 9. Unrestricted Assume Dial 9: Same as unrestricted; however, the station user cannot

utilize abbreviated dialing.

Note: 900 and 700 block are available with all options.

VA 17-DT





DIRECT INWARD DIALING – Allows for incoming calls from the exchange network to reach a specific station. The calling party dials the seven-digit directory number to reach the station.

DIRECT OUTWARD DIALING – Allows a station user to place external calls to the exchange network by dialing the access code (usually the digit 9), receiving an optional second dial tone, then dialing the external number.

DISTINCTIVE RINGING – Provides the station user the ability to determine whether the call is from a station within the customer group or from the exchange network by the cadence of the ringing of the phone. The ringing cadence will be one (1) long ring for internal calls and two (2) short rings for external calls.

LAST NUMBER REDIAL – Enables the station user to redial the last called number by pressing a single key rather than dialing the entire number.

MEET-ME-CONFERENCE – Allows up to six (6) conferees to hold a conference call by dialing a directory number at a specified time. Meet-Me-Conference is limited to one (1) per Centrex Service II access line.

MULTIPLE APPEARANCE-DIRECTORY NUMBER (MADN) – A directory number that is assigned to more than one station.

MUSIC-ON-HOLD – Provides the music-on-hold capability to calls that terminate on business sets. When a call is put on hold, the caller hears music, announcement, silence, or a combination of the three treatments. The music source must be provided by the subscriber and requires an additional Centrex Service II access line connecting the customer’s music source to the Company’s central office.

VA 17-DT





RING AGAIN – Allows a station user encountering a busy station to be notified when the busy station becomes idle and to be placed automatically in a ring-again mode.

SECONDARY DIRECTORY NUMBER – Directory number not associated with a line, but assigned for use with priority hunting. Secondary Directory Numbers are limited to two (2) per Centrex Service II access line.

SPEED CALL LONG (30) –Provides for the calling of up to 30 numbers by dialing an abbreviated code.

SPEED CALL SHORT (10) – Provides for the calling of up to 10 numbers by dialing an abbreviated code.

STATION HUNTING (sequential, circular, multiline) – Allows a call to be routed to another telephone number when the called station is busy.

THREE-WAY CONFERENCE WITH CONSULTATION HOLD AND TRANSFER – Allows a station user to call a third party to conference the third party in, notify the third party of a call being transferred or consult with the third party while the other party is on hold.

TOUCH-TONE – A central office provided tone network signaling arrangement for origination of telephone calling.

UNIFORM CALL DISTRIBUTION (UCD) – Allows for an even distribution of incoming calls to a listed directory number. Each station has its own directory number. Included with this feature is the provision of message announcement for calls in queuing. The customer will be responsible for providing the compatible tape and the announcement.

VA 17-DT



SPECIAL PACKAGED OFFERINGS 22.3 CENTREX SERVICE II (Cont’d)

22.3.3 Regulations

A. Centrex Service II is provided subject to the availability of facilities and central office equipment as determined by the Company.

B. Centrex Service II does not include terminal equipment on the customer’s premises.

Provision of the telephone instruments or other equipment is the responsibility of the customer. Some features require specific customer provided customer premises equipment (CPE). In addition, not all CPE will support all features.

C. Directory Listings are furnished in accordance with the rates and regulations

specified in Section 6 of this Local Terms of Service.

D. Service Charges as specified in Section 4 apply to the services offered in this section and are in addition to the Service Establishment Translation Charge. For feature changes after the initial installation, the Service Ordering Charge will apply in addition to applicable nonrecurring charges.

E. The minimum service period for Centrex Service II is one month.

F. The quality of transmission for calls utilizing call forwarding or conferencing may vary

depending on the distance and routing involved.

G. Directory Assistance charges, as specified in Section 23, apply to Centrex Service II.

H. Call Forward-Universal, Busy, and No Answer* shall not be used to extend calls on a planned and continuing basis to intentionally avoid the payment in whole or in part of message toll charges that would regularly be applicable between the station originating the call and the station to which the call is transferred nor shall it be used to simulate rotary service from the Company central office. Each Centrex Service II access line allows for the forwarding of one call at a given time.

VA 17-DT





I. Temporary Suspension of Service (Vacation Service), as specified in Section 2 of this Local Terms of Service, is not allowed for Centrex Service II.

J. Not all Centrex Service II features are compatible with one another. Some

combinations of features will not work when applied on the same Centrex Service II access line.

K. Centrex Service II is not offered in conjunction with key or PBX trunk local exchange

service.

L. The assignment of telephone numbers and the sequence of the numbers assigned to a Centrex Service II are made at the discretion of the Company. The Company does not guarantee to provide telephone numbers arranged in a consecutive manner. If the customer requests telephone numbers under a special numbering arrangement to be terminated in a Centrex Service II customer group, then additional recurring and non-recurring charges may apply as determined on a Special Service Arrangement.

M. Centrex Service II is not provided in association with Local Measured Service,

residential lines, and Payphone Line Service.

N. All exchange access lines terminating in a Centrex Service II system must be served by the same central office or associated remote switch, and may be extended to a foreign exchange.

O. The rates and charges applicable to optional Extended Area Calling and Community

Connect Service, as specified in Section 3 and Section 19, respectively, also apply per Centrex Service II access line.

P. The Company shall not be liable, directly or indirectly for damages, unless caused by

gross negligence of the Company in failing to maintain reasonable standards of maintenance and inspection and exercise reasonable supervision.

VA 17-DT




22.3.4 Service Features

A. Standard Features

The Centrex Service II access line rate includes the following features, however the customer may select which features are activated on a per line basis.

Abbreviated Dialing Auto Answer Back Call Forward – Universal, Busy, No Answer Call Hold Call Transfer Call Waiting Last Number Redial Speed Call Short (10) Station Hunting Three-Way Conference with Consultation Hold and Transfer* Touch-Tone Service

B. Optional Features

The following optional features are available at the monthly rate specified in the Section 123 of this Local Terms of Service:

Automatic Call Distribution Automatic Line Call Park/Call Pick-Up Class-of-Service Restrictions Distinctive Ringing/Ring Again Meet-Me-Conference Multiple Appearance Directory Number (MADN) Music On-Hold Secondary Directory Number Speed Call Long (30) Uniform Call Distribution

VA 17-DT





A. Term Discount Plans (TDPs) are available for Centrex Service II, and provide the customer with discounted rates. The customer must agree to a minimum service commitment period for Centrex Service II when the TDP is established. The customer must order a TDP in writing to the Company. A TDP may be ordered based on the following plan options:

Plan A: 1 Year Plan B: 3 Year


service is ordered. When a customer converts to a TDP, no Service Establishment Translation Charge is applied toward Centrex Service II facilities in-service at that time. If a customer moves from a month to month plan to a TDP, or upgrades from a 1 year TDP to a 3 year TDP, then no Service Establishment Translation Charge is applied.

C. If a TDP customer disconnects service prior to the end of the TDP, the customer is

liable for 100% of the payments remaining for the remainder of the term plan. If Construction Charges were applied to the service being terminated, any termination charges associated with those services will also apply.

D. Rate increases or decreases will automatically be applied to the monthly term plan

rates for the remaining term of the TDP. If Company initiated rate increases to any rate element or combination of rate elements causes the charges for the entire Centrex Service II under the TDP to increase by 10% or more annually, then the customer may cancel the TDP without incurring termination liability charges provided that the customer notifies the Company within 30 days after the effective date of the rate increase.

E. TDP commitment periods can be extended by the customer at any time during the

term of the plan, up to a maximum of 3 years. The number of months accrued in the current plan will apply toward the new plan selected.

F. Upon expiration of the TDP service commitment period, the customer may subscribe

to a new TDP at the prevailing rates set forth in Section 22.3.6A following. At the end of the TDP service commitment period there is no automatic renewal of the TDP, and the rates will convert to the prevailing month to month rates unless the customer selects a new TDP.

G. Customers under a TDP who change physical locations will not be subject to

termination charges if the customer subscribes to a new Centrex Service II TDP at the new location.

VA 17-DT





A. Business, Centrex Service II Access Line

Monthly Rate Per Line (1)

Month to Month 1 Year 3 Year

$41.00 (2) $38.00 (2) $36.00 (2)

With unlimited expanded N/A 38.00 (3) $36.00 (3) local calling (Community Connect Service), where offered

B. Service Establishment Translation Charge

Nonrecurring Charge

$50.00

1. This charge applies when performing the central office translation associated with configuring a Centrex Service II customer's network parameters.

2. This charge applies to each Centrex Service II customer group translation

activity performed.

3. Service Charges as specified in Section 4 of this Local Terms of Service apply to the services offered in this section and are in addition to the Service Establishment Translation Charge.

(1) The Monthly Rate includes the ELS adders as found in Section 3.2.1. (2) For customers in Community Connect exchanges, rates for Community Connect Service apply as

specified in Section 19, in addition to the monthly rates found in this section of the Local Terms of Service.

(3) Customers must also subscribe to Embarq Communications of Virginia, Inc. Small Business Unlimited Solutions II long distance plan.

VA 17-DT





C. Feature Change Charge Nonrecurring

Charge

1. Per Line $10.00 Maximum charge per order 50.00

2. This charge applies when performing changes to service features after the

initial installation. This charge applies to both standard features and optional features.

3. For feature changes after the initial installation, a Service Ordering Charge will

also apply.

D. Federal monthly end user charges apply on a per line basis, as described in the CenturyLink Operating Companies Tariff F.C.C. No. 9, Section 4 (e.g., End User Common Line (EUCL), Presubscribed Interexchange Carrier Charge (PICC), Line Port Charge (LPC), Federal Universal Service Fund (USF)).

E. Optional Features

The rates for the optional features can be found in Section 123 of this Local Terms of Service.


VA 17-DT



SPECIAL PACKAGED OFFERINGS 22.5 PRIMARY RATE INTERFACE (PRI) BUNDLE- BUSINESS ▲

22.5.1 General

A. PRI Bundle is an optional business service enrollment plan. This offering permits a customer to receive features and services for a flat monthly rate for each bundle provided. PRI Bundle includes the following features and services:

1. Primary Rate Access Line 2. Primary Rate Interface (Two-Way) 3. Primary Rate Channels (24 Channels) 4. Up to 100 Direct Inward Dial (DID) Numbers (in blocks of 20) -Optional 5. ISDN-PRI II Standard Features 6. ISDN-PRI II Incoming Call Identification (Caller ID Name and Number)

22.5.2 Regulations

A. Community Connect Service is available with the PRI Bundle. Usage charges to

Community Connect Service exchanges apply in addition to the applicable PRI Bundle rate.

B. Unless specified otherwise in this section, the regulations for ISDN-PRI II Service,

including Service Charges, set forth in Section 4, apply in addition to the regulations herein.

C. Unless specified otherwise in this section, the regulations for DID Service, including

Non-recurring and Installation Charges, set forth in Section 13, apply in addition to the regulations herein.

D. Service Charges do not apply when PRI Bundle replaces existing Local Exchange

Service.

E. Customers may activate all 100 DID numbers included in the bundle rate concurrent with installation of service or may activate the numbers in blocks of 20. When a customer activates fewer than 100 numbers concurrent with establishment of service, Service Charges do not apply for the initial or subsequent activations of 20-number blocks (up to 100 numbers).

F. Customers may order additional DID numbers, in excess of 100 for an individual PRI

Bundle, subject to availability, at the rates specified in Section 13 of this Local Terms of Service. Non-recurring and Installation Charges apply for subsequent activation of numbers beyond those included in the bundle.

▲ United Telephone Southeast LLC concurs in the regulations governing this service.

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SPECIAL PACKAGED OFFERINGS

22.5 PRIMARY RATE INTERFACE (PRI) BUNDLE- BUSINESS ▲


G. The Optional Features available for ISDN-PRI II Service are available with PRI Bundle at the rates specified in Competitive Services, Section 23.

H. Customers may not use Unlimited EAS/ECS for continuous connection to the

Internet or full-time data connections.

I. PRI Bundle is available under the term commitments of 2 years, 3 years, and 5 years. Termination Liability Charges set forth in Competitive Services, Section 23.11.7 apply for PRI Bundle.

J. Unless terminated by the PRI Bundle customer or the Company, a customer will

remain enrolled in the PRI Bundle, as amended from time to time, with any applicable changes in rate, for as long as the PRI Bundle continues to be offered by the Company. If any features or services in the bundle are discontinued by the customer, the remaining features and services will be charged the normal rate or charge specified in this Local Terms of Service.

K. Customers enrolled in the bundle, who subsequently become subject to Company

initiated toll restriction will have all existing PRI Bundle lines converted to the applicable rates specified in this Local Terms of Service. Service Charges will not apply for those existing lines converted, in-place, due to termination procedures. In addition, any optional services not affected by the termination procedures will convert to their applicable rates specified in this Local Terms of Service. Such customers will not be permitted to re-enroll in this bundle until such time as all associated unpaid balances are satisfactorily paid in full.

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SPECIAL PACKAGED OFFERINGS 22.5 PRIMARY RATE INTERFACE (PRI) BUNDLE- BUSINESS ▲ (Cont’d)


Group A Group B Exchanges (1) Exchanges (2) Monthly Monthly Nonrecurring A. Term Commitment Rates Rates Charge

2 years $601.75 $771.75 $ 0.00 3 years 571.75 741.75 0.00 5 years 541.75 711.75 0.00

(1) Group A Exchanges: Altavista, Ararat, Axton, Bachelors Hall, Bassett, Blackstone, Boones Mill,

Brookneal, Brownsburg, Buena Vista, Burkeville, Charlottesville, Collinsville, Crozet, Farmville, Ferrum, Fieldale, Fork Union, Front Royal, Gladys, Glasgow, Halifax, Hampden Sydney, Kenbridge, Lexington, Martinsville, Meadows of Dan, Natural Bridge, Palmyra, Prospect, Ridgeway, Rocky Mount, Rustburg, Schuyler, Scottsville, Shenandoah, South Boston, Spencer, Stuart, Turbeville, Union Hall, Victoria, Virgilina, Volens, Woolwine.

(2) Group B Exchanges: Arvonia, Beaverdam, Brodnax, Buckingham, Burnt Chimney, Crewe, Dillwyn, Gum Tree, LaCrosse, Luray, Montpelier, South Hill, Stanardsville, Stanley, Washington, Whitmell.

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SPECIAL PACKAGED OFFERINGS 22.6 BUSINESS ASSIST ADVANTAGE PLANS ▲

22.6.1 General

A. Business Assist Advantage Plans are optional business service enrollment plans that permit customers to receive flat rated Local Exchange Service plus features and services for a flat monthly rate, for each Business Assist Advantage Plan business line provided.

22.6.2 Regulations

A. Business Assist Advantage Plan customers may terminate their enrollment in the

plan at any time upon notice to the Company.

B. Unless terminated by the Business Assist Advantage Plan customer or the Company, a customer will remain enrolled in the plan, as amended from time-to-time, with any applicable changes in rate, for as long as the plan continues to be offered by the Company.

C. The plan is not available with Business ISDN-BRI Service lines, Payphone Line

Service, to customers who are or become toll restricted. Rotary Line Service, as defined in Section 13, is not available in conjunction with the Plan unless Rotary Line Service is included in a specific Business Assist Advantage Plan Package. The Plan cannot terminate to a PBX or any other line trunking device, unless indicated for a specific Business Assist Advantage Plan Package.

D. A customer may subscribe to a maximum of ten (10) Business Assist Advantage

Plan business lines for each customer location, except as specified following. There is no per location limit on the number of business lines that can be enrolled with Business Assist Basic Plan or Business Assist Basic Plan Plus.

E. Service Connection Charges, as described in Section 4, apply for new and additional

Business Assist Advantage Plan lines, and moves of existing lines.

F. Service Charges do not apply when Business Assist Advantage Plan replaces existing Local Exchange Service. Service Connection charges do apply when Customers request a change from a Business Assist Advantage Plan option back to Local Exchange Service.

G. Business Assist Advantage Plan customers are not eligible for promotional offerings

associated with the Custom Calling Services and/or ExpressTouch features included in the plan, unless specifically provided for in a promotional offering.


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SPECIAL PACKAGED OFFERINGS 22.6 BUSINESS ASSIST ADVANTAGE PLANS


H. Service Charges will not apply for those existing lines converted, in-place, to business exchange service due to company-initiated toll restrictions. In addition, any optional services not affected by the toll restriction will convert to their applicable rates specified in this Local Terms of Service. Such customers will not be permitted to re-enroll in this Plan until such time as all associated unpaid balances are satisfactorily paid in full.

I. Prices of the individual services included in the Business Assist Advantage Plan may

be higher or lower than the packaged offering. Business Assist Advantage Plan is available for as long as the customer retains all of the required services. If a Customer discontinues any of the services that are required to be eligible for the Plan, the non-discounted rates for each remaining individual service that was part of the packaged offering will apply.


A. General

1. A Term Discount Plan (TDP) provides Business Assist Advantage Plan

customers with discounted rates when the customer(s) subscribe to a one, two or three-year TDP.

2. Rate increases or decreases will automatically be applied to the monthly term

plan rates for the remaining term of the TDP. If a Company initiated rate increase causes the services under the TDP to increase by 10% or more annually, then the customer may cancel the TDP without incurring termination liability charges provided the customer notifies the Company within 30 days after the effective date of the rate increase.


If a customer who subscribes to a Business Assist Advantage Plan discontinues service prior to the end of the commitment period, there will be no termination liability charges applicable for the regulated portion(s) of the Business Assist Advantage Plan.

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22.6.3 Term Discount Plan (TDP) (Cont’d)

C. Discounts

The following discount applies for each occurrence of the monthly recurring charges applicable for the service to which the customer is subscribed. Usage charges are not discounted. The discount applies for the initial and each additional bundle at the same location.

One Year Two Years Three Years 10% 15% 20%

Upon expiration of the customer’s TDP, the discount will expire and the customer will be charged at the prevailing monthly rates unless the customer renews or signs up for a new TDP.


Monthly Rate A. Business Assist Advantage Plan (1)

Flat Rate Individual Business Line or Key Trunk Rotary Line Service (optional) Choice of available Custom Calling and/or

ExpressTouch Features

Initial bundle, per location $52.00 2nd through 10th bundle (per bundle), per location 52.00

(1) Customers must also subscribe to any Embarq Communications of Virginia, Inc. long distance

Business Assist Advantage Plan. This additional required service is not regulated under this Local Terms of Service.

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22.6.4 Rates and Charges (Cont’d) Monthly Rate B. Unlimited Business Assist Advantage Plan (1)


ExpressTouch Features Unlimited expanded local calling option

(Community Connect and Extended Area Calling), where available

Initial bundle, per location $52.00 2nd through 10th bundle (per bundle), per location 48.00

C. Business Assist Basic Plan


ExpressTouch Features

Per bundle 52.00

. (1) Customers must also subscribe to Embarq Communications of Virginia, Inc. long distance Business

Unlimited, a Business Assist Advantage Plan. This additional required service is not regulated under this Local Terms of Service.

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SPECIAL PACKAGED OFFERINGS 22.7 HOSTED MULTILINE BUNDLE ▲

22.7.1 General

A. Hosted MultiLine Bundle is an optional business service enrollment plan that permits customers to receive Local Exchange Service and additional features and services for a flat monthly rate, for each Hosted MultiLine Bundle provided. Each Hosted MultiLine Bundle includes one Centrex Service II access line. Customers must subscribe to a minimum of two and a maximum of nine Hosted MultiLine Bundles per location, which must be billed under a single invoice. Each Hosted MultiLine Bundle includes:

1. Centrex Service II access line 2. Centrex Service II Standard Features (see Section 22) 3. Caller ID with Name (includes Anonymous Call Rejection) 4. Call Waiting ID 5. Return Call 6. Distinctive Ringing/Ring Again 7. Call Park/Call Pick-Up 8. Multiple Appearance Directory Number (MADN)

22.7.2 Regulations

A. The Plan is provided subject to the availability of facilities and central office

equipment as determined by the Company.

B. The Plan is not available for lines that terminate into Key or PBX systems. Customers must purchase the Company’s non-regulated Merdian M6320 digital set (CPE) for each Hosted MultiLine Bundle.

C. Directory Listings are furnished in accordance with the rates and regulations

specified in Section 6.

D. The Plan is not available to customers who are or become toll restricted. Service Charges will not apply for those existing lines converted, in-place, to business exchange service due to company-initiated toll restrictions. Such customers will not be permitted to re-enroll in this Plan until such time as all associated unpaid balances are satisfactorily paid in full.

E. Service Charges do not apply when:

1. A Hosted MultiLine Bundle replaces existing Local Exchange Service; 2. Customers request a change from a Hosted MultiLine Bundle back to regulated

Local Exchange Service; or 3. New and additional Hosted MultiLine Bundle lines are added


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SPECIAL PACKAGED OFFERINGS 22.7 HOSTED MULTILINE BUNDLE


F. The quality of transmission for calls utilizing call forwarding or conferencing may vary depending on the distance and routing involved.

G. Directory Assistance charges, as specified in Section 23 of this Local Terms of

Service, apply to Hosted MultiLine Bundle.

H. Call Forward features shall not be used to extend calls on a planned and continuing basis to intentionally avoid the payment in whole or in part of message toll charges that would regularly be applicable between the station originating the call and the station to which the call is transferred nor shall it be used to simulate rotary service from the Company central office. Only one call forwarding arrangement, consisting of a single calling path, may be provided per Hosted MultiLine Bundle for which the customer subscribes to a Call Forward feature.

I. Suspension of Service (Vacation Service), as specified in Section 2, is not allowed

for Hosted MultiLine Bundle.

J. The assignment of telephone numbers and the sequence of the numbers assigned to a Hosted MultiLine Bundle are made at the discretion of the Company. The Company does not guarantee to provide telephone numbers arranged in a consecutive manner. If the customer requests telephone numbers under a special numbering arrangement to be terminated in a Hosted MultiLine Bundle customer group, then additional recurring and non-recurring charges may apply as determined under an ICB arrangement.

K. The Company shall not be liable, directly or indirectly for damages, unless caused by

gross negligence of the Company in failing to maintain reasonable standards of maintenance and inspection and exercise reasonable supervision.

L. The rates and charges applicable to optional Extended Area Calling and Community

Connect Service, as specified in Section 3A and Section 19, respectively, also apply per Hosted MultiLine Bundle access line.

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SPECIAL PACKAGED OFFERINGS 22.7 HOSTED MULTILINE BUNDLE (Cont’d))


A. Hosted MultiLine Bundle is available under a Term Discount Plan (TDP) for term commitments of one or three years. At the end of the TDP commitment period the customer may renew the TDP for another one or three year TDP commitment period. If the customer does not specify renewal terms in writing 90 days prior to the expiration of the TDP, the commitment period and the discount in effect at the time of expiration will automatically be extended for 12 months. The customer can terminate service at the end of the commitment period with no penalty or obligation to continue the service.


commitment rates for the remaining term of the TDP. If a Company initiated rate increase causes the services under the TDP to increase by 10% or more annually, then the customer may cancel the TDP without incurring termination liability charges provided the customer notifies the Company within 30 days after the effective date of the rate increase.

C. If a customer disconnects any or all of the access lines associated with Hosted

MultiLine Bundle prior to the expiration of the TDP, a termination liability charge will apply for the disconnected access line(s). The termination liability charge will be a one-time charge equal to the sum of 50% of the remaining payments that would apply for the remainder of the TDP.

D. Customers must retain a minimum of two Hosted MultiLine Bundles. If disconnection

of any access line associated Hosted MultiLine Bundle(s) prior to the end of the TDP results in only one remaining Hosted MultiLine Bundle, that remaining bundle will default to the applicable rates specified in this Local Terms of Service for the Local Exchange Service access line, including Rotary Line Service if the line is so equipped, plus the rates for the individual features.

E. If a customer retains the access line(s) associated with Hosted MultiLine Bundle, but

discontinues any or all of the required services prior to the expiration of the TDP, the termination liability charge will be a one-time charge equal to the sum of 50% of the remaining payments that would apply for the remainder of the TDP for each Hosted MultiLine Bundle for which the required services were discontinued, and the associated access line(s) will default to the applicable rates specified in this Local Terms of Service for the Local Exchange Service access line, including Rotary Line Service if the line is so equipped, plus the rates for the individual features.

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SPECIAL PACKAGED OFFERINGS 22.7 HOSTED MULTILINE BUNDLE (Cont’d))


A. Monthly Recurring Charges Monthly Rate (1)

One Year Commitment Period, per bundle $38.00 (2) (3)

- with unlimited expanded local calling option (Community Connect and Extended Area Calling), where offered 38.00 (4)

Three Year commitment Period, per bundle 36.00 (2) (3)

- with unlimited expanded local calling option (Community Connect and Extended Area Calling), where offered. 36.00 (4)

(1) The Monthly Rate includes the ELS adders as found in Section 3.2.1. (2) Customer must also subscribe to an Embarq Communications, Inc. long distance plan per bundle and

the Company’s non-regulated Elite Voicemail per bundle. (3) For customers in Community Connect exchanges, rates for Community Connect Service apply as

specified in Section 19, in addition to the monthly rates found in this section of the Local Terms of Service.

(4) Customers must also subscribe to Embarq Communications of Virginia, Inc. Solutions Unlimited- Option 1 Long Distance Plan and the Company’s non-regulated Elite Voicemail per location.

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SPECIAL PACKAGED OFFERINGS 22.8 CORE CONNECT ▲ (Cont’d)

22.8.1 General

A. CORE CONNECT is an optional enrollment plans that permits business customers who subscribe to qualifying products and services to receive Local Exchange Service, and additional features and services for a flat monthly rate.

B. CORE CONNECT bundles are available under a one-year, two-year or three-year

term plan and are available on a month-to-month basis as specified in 22.8.5. following.


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SPECIAL PACKAGED OFFERINGS 22.8 CORE CONNECT (Cont’d)

22.8.2 Regulations

A. CORE CONNECT customers must also subscribe to the Company’s non-regulated 1.5 Mbps or greater High-speed Internet (1) at each CORE CONNECT location. In locations where 1.5 Mbps is not available, customers may alternatively subscribe to the Company’s non-regulated 512 or 768 Kbps HIS (1). These qualifying services must be billed on the same invoice as CORE CONNECT, but may be provisioned on access lines or trunks other than CORE CONNECT.

B. Customers may subscribe to a maximum of ten (10) CORE CONNECT business

lines at each customer location.

C. There is no minimum service period for CORE CONNECT. Customers who discontinue services within thirty days after establishment of service will be charged only for the number of days CORE CONNECT was in service. Early termination liability charges for customers who subscribe to CORE CONNECT under a Term Discount Plan are as specified in 22.8.3 following.

D. CORE CONNECT lines cannot terminate into a PBX or other line trunking device

except as otherwise indicated herein.

E. Components of CORE CONNECT will be converted to ala carte rates for the remaining services if customers remove any of the qualifying services.

F. All terms and conditions specified elsewhere for the respective services/features

requested as part of this plan shall apply.

G. Services selected as part of this plan can only be provided where technically available and compatible with other services the customer may choose to order.

H. CORE CONNECT cannot be combined with any other discounts unless otherwise

specified.

I. This plan is not available to customers who are or become toll restricted. Service Charges will not apply for those existing lines converted, in-place, to business exchange service due to company-initiated toll restrictions. Such customers will not be permitted to re-enroll in this plan until such time as all associated unpaid balances are satisfactorily paid in full.

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22.8.3 Term Discount Plan

A. A Term Discount Plan (TDP) provides customers with discounts when the customer subscribes to CORE CONNECT under a one, two or three-year term agreement.

B. Any CORE CONNECT line(s) added subsequent to establishment of a TDP must be

added under a separate TDP commitment period.

C. The rates and discounts in effect when customers subscribe to CORE CONNECT under a TDP will apply until expiration of that TDP. CORE CONNECT lines that are subsequently added under a separate TDP will receive the rates specified in this Local Terms of Service in effect when those lines are added.

D. Upon expiration of a TDP, the TDP discounts specified in 22.8.5 following will expire,

and the customer will be charged at the then prevailing month-to-month rate. If the customer renews the TDP or signs up for a new TDP, the rates specified in this Local Terms of Service then in effect will apply for the new or renewed TDP.

E. If the Company terminates service for cause or if the customer discontinues the

service in whole or in part without cause prior to the expiration date, no termination liability charges will apply for the regulated portion(s) of CORE CONNECT. However, if customers remove any of the qualifying services prior to the TDP expiration date, the remaining components of CORE CONNECT will be converted to ala carte rates and the TDP discount will not apply.

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22.8.4 Application of Rates and Charges

A. The monthly rates include the Local Exchange Service, flat rate EAS, and features only. These rates do not include the monthly charges for HSI or for the qualifying long distance plan, if applicable.

B. Service Charges, as described in Section 4 apply for new and additional CORE

CONNECT lines, and moves of existing lines. Service Charges may be waived for customers who move services from another telecommunications service provider to CORE CONNECT under a one, two or three-year TDP.

C. Service Charges do not apply when CORE CONNECT replaces existing Local

Exchange Service. Service Charges do apply when Customers request a change from CORE CONNECT back to Local Exchange Service.

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A. Core Connect 1 [1]

Business Flat Rate Service or Key/Trunk Service Rotary Line Service (optional) Unlimited expanded local calling options (Community Connect and Extended Area Calling), where offered Choice of the following features and services:

Caller ID with Name (includes Anonymous Call Rejection, where available) Call Forwarding Call Forward Busy-Fixed Call Forward No Answer-Fixed Enhanced Call Waiting Call Waiting ID Three-Way Calling Three-Way Calling with Transfer Return Call SignalRing Plus Repeat Dial Message Waiting Voicemail [2]

Exchanges

Per Location, Per Month Initial Bundle 2nd through 10th Bundle

All Terms Month-to-Month

One Year Term

Two Year Term

Three Year Term

Ararat, Arvonia, Bachelors Hall, Beaverdam, Blackstone, Brodnax, Brownsburg, Burkeville, Burnt Chimney, Crewe, Fork Union, Gladys, Gum Tree, Meadows of Dan, Montpelier, Natural Bridge, Prospect, Rustburg, Schuyler, Scottsville, Turbeville, Virgilina, Volens, Whitmell, Woolwine

$82.00 $52.00 $47.00 $44.50 $42.00

Boones Mill, Ferrum, Hampden Sydney, Kenbridge, Rocky Mount, Union Hall

72.00 42.00 37.00 34.50 32.00

All Other Exchanges 62.00 32.00 27.00 24.50 22.00 [1] Customers must also subscribe to the Embarq Communications, Inc. Business Assist Advantage -

Business Unlimited (Option 2) long distance plan for each Core Connect 1 line or trunk subscribed.


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B. Core Connect 1 LITE


Caller ID with Name (includes Anonymous Call Rejection, where available) Call Forwarding Call Forward Busy-Fixed Call Forward No Answer-Fixed Enhanced Call Waiting Call Waiting ID Three-Way Calling Three-Way Calling with Transfer Return Call SignalRing Plus Message Waiting Voicemail [2]

Exchanges


All Terms Month-to-Month[1]

One Year Term

Two Year Term

Three Year Term

Ararat, Arvonia, Bachelors Hall, Beaverdam, Blackstone, Brodnax, Brownsburg, Burkeville, Burnt Chimney, Crewe, Fork Union, Gladys, Gum Tree, Meadows of Dan, Montpelier, Natural Bridge, Prospect, Rustburg, Schuyler, Scottsville, Turbeville, Virgilina, Volens, Whitmell, Woolwine

$82.00 $52.00 $47.00 $44.50 $42.00

Boones Mill, Ferrum, Hampden Sydney, Kenbridge, Rocky Mount, Union Hall

72.00 42.00 37.00 34.50 32.00

All Other Exchanges 62.00 32.00 27.00 24.50 22.00 [1] Core Connect 1 LITE customers must initially subscribe to a one-year, two-year or three-year term

plan. Month-to-month rates are available upon expiration of a TDP when customers do not renew or select a new TDP option.


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SPECIAL PACKAGED OFFERINGS 22.8 CORE CONNECT


C. Core Connect 2 [1]


Caller ID with Name (includes Anonymous Call Rejection, where available) Call Forwarding Call Forward Busy-Fixed Call Forward No Answer-Fixed Enhanced Call Waiting Call Waiting ID Three-Way Calling Three-Way Calling with Transfer Return Call Selective Call Blocking SignalRing Plus Repeat Dial Message Waiting Voicemail[2]

Exchanges


All Terms Month-to-Month

One Year Term

Two Year Term

Three Year Term

All Exchanges $57.00 $37.00 $32.00 $29.50 $27.00

[1] Customers must also subscribe to the Embarq Communications, Inc. Business Assist Advantage -

Business Unlimited (Option 3) long distance plan for each Core Connect 2 line or trunk subscribed. [2] This service is not regulated under this Local Terms of Service.

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SPECIAL PACKAGED OFFERINGS 22.8 CORE CONNECT


D. Core Connect LITE 2


Caller ID with Name (includes Anonymous Call Rejection, where available) Call Forwarding Call Forward Busy-Fixed Call Forward No Answer-Fixed Enhanced Call Waiting Call Waiting ID Three-Way Calling Three-Way Calling with Transfer Return Call Selective Call Blocking SignalRing Plus Message Waiting Voicemail [2]

Exchanges


All Terms Month-to-Month[1]

One Year Term

Two Year Term

Three Year Term

All Exchanges $62.00 $37.00 $32.00 $29.50 $27.00

[1] Core Connect 2 LITE customers must initially subscribe to a one-year, two-year or three-year term

plan. Month-to-month rates are available upon expiration of a TDP when customers do not renew or select a new TDP option.


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SPECIAL PACKAGED OFFERINGS 22.9 CENTURYLINK BUSINESS BUNDLES

22.9.1 General

A. CENTURYLINK BUSINESS BUNDLES are optional enrollment plans available to business customers with up to twenty-five access lines and/or key trunks across all service territories served by CenturyLink incumbent local exchange carriers (each, a CenturyLink ILEC). This plan permits business customers who subscribe to qualifying products and services to receive Local Exchange Service and additional features and services specified in 22.9.3 following for a flat monthly rate.

B. CENTURYLINK BUSINESS BUNDLES are available for a maximum of ten (10)

business lines at each customer location.

22.9.2 Regulations

A. Customers must also subscribe to companion long distance service provided by CenturyLink Communications, LLC for the initial and each additional bundle and the Company’s 1.5 Mbps or greater High-Speed Internet provided by the Company or a CenturyLink affiliate: at each bundle location. In locations where 1.5 Mbps is not available, customers may alternatively subscribe to the Company’s non-regulated 512 or 768 Kbps HSI. The qualifying High-Speed Internet service must be billed on the same invoice as the CENTURYLINK BUSINESS BUNDLE, but may be provisioned on access lines or trunks other than CENTURYLINK BUSINESS BUNDLE. Specific requirements are as follows:

a. CENTURYLINK BUSINESS BUNDLE Option 1 - Month-To-Month Option

• CenturyLink Business Bundle Unlimited Plan A long distance plan, and • Non-regulated 1.5 Mbps or greater High-speed Internet on a month-to-

month basis or under a two-year term minimum commitment period at each CENTURYLINK BUSINESS BUNDLE location.

b. CENTURYLINK BUSINESS BUNDLE Option 2 - Two-Year Term Option

• CenturyLink Business Bundle Unlimited Plan A long distance plan, and • Non-regulated 1.5 Mbps or greater High-speed Internet under a two-year

term minimum commitment period at each location.

c. CENTURYLINK BUSINESS BUNDLE Preferred

• CenturyLink Business Bundle Unlimited Plan B long distance plan, and

• Non-regulated 1.5 Mbps or greater High-speed Internet on a month-to-month basis or under a two-year term minimum commitment period at each bundle location. .

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SPECIAL PACKAGED OFFERINGS 22.9 CENTURYLINK BUSINESS BUNDLES (Cont’d)


B. There is no minimum service period for the Local Exchange Service and features provided in CENTURYLINK BUSINESS BUNDLE. Customers who discontinue this service within thirty days after establishment of service will be charged only for the number of days of service.

C. CENTURYLINK BUSINESS BUNDLE lines cannot terminate into a PBX or other line

trunking device except as otherwise indicated herein.

D. Components of the CENTURYLINK BUSINESS BUNDLE selected by the customer will be converted to a la carte rates for the remaining services if customers remove any of the qualifying services. If the qualifying High-Speed Internet service is discontinued at any bundle location, components of all CENTURYLINK BUSINESS BUNDLES at that location will be converted to ala carte rates. No termination liability charges will apply for the regulated portion(s) of a CENTURYLINK BUSINESS BUNDLE if a qualifying service is discontinued prior to the minimum service period or term commitment period for that qualifying service. Early Termination Fees may apply if non-regulated HSI is discontinued prior to the end of a two-year commitment.

E. All terms and conditions specified elsewhere for the respective services/features

requested as part of this plan shall apply.

F. Services selected as part of this plan can only be provided where technically available and compatible with other services the customer may choose to order.

G. CENTURYLINK BUSINESS BUNDLES cannot be combined with any other

discounts unless otherwise specified.

H. This plan is not available to customers who are or become toll restricted. Service Connection Charges will not apply for those existing lines converted, in-place, to business exchange service due to company-initiated toll restrictions. Such customers will not be permitted to re-enroll in this plan until such time as all associated unpaid balances are satisfactorily paid in full.

I. An Activation Fee will apply for the month-to-month option in lieu of any other

Service Charge(s), except that if a premises visit is required in order to establish service, the nonrecurring charge normally applicable for a premises visit will apply in addition to the Activation Fee.

The Activation Fee will be waived when: • customer migrates existing Local Exchange Service lines to a CENTURYLINK

BUSINESS BUNDLE, or • customer orders CENTURYLINK BUSINESS BUNDLE additional lines subsequent

to establishment of the initial line, or customer orders initial and/or additional lines and selects the two-year term commitment for the required High-Speed Internet service.

The Activation Fee does not apply for the two-year term option.

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22.9.3. Service Description and Rates

A. CenturyLink Business Bundle Options 1 and 2

1. Description

CENTURYLINK BUSINESS BUNDLE Options 1 and 2 include a flat rate Individual Business Line or Key trunk with Touch tone, flat rate Extended Area Service, unlimited expanded local call (where available) and the following optional services and features:

Rotary Hunt Service Busy Redial (aka Repeat Dial) Caller ID with Name (includes Anonymous Call Rejection) Call Forwarding Call Forward Busy - Fixed Call Forward No Answer – Fixed Call Forward Remote Activation Enhanced Call Waiting (or Call Waiting and Cancel Call Waiting) Call Waiting ID Three-Way Calling Three-Way Calling with Transfer Return Call SignalRing (aka Personal Ring) Selective Call Rejection Selective Call Acceptance Message Waiting Voicemail [1]

2. Rates and Charges

Monthly rates for the CenturyLink Business Bundle Unlimited Plan A long distance plan provided by CenturyLink Communications, LLC and for deregulated High-Speed Internet provided by the Company are not included in the following rates; however, the monthly rates for all these services will appear as a single line item on the customer’s bill.

CenturyLink Business Bundle Per Line, Per Location

Monthly Rate Activation Fee Initial

Bundle 2nd through 10th Bundle

Month-to-Month (Option 1) $45.00 $19.99 $50.00 Two-Year Term (Option 2) 45.00 19.99 N/A

[1] This service is not regulated under this Local Terms of Service. (M) Material moved within this page.

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VA 19-05


Virginia Effective: 06-14-2019 Section 22 Original Page 41.1


22.9.3. Service Description and Rates

B. CenturyLink Business Bundle Preferred

1. Description

CenturyLink Business Bundle Preferred includes a flat rate Business Individual Line or Key Trunk with Touch tone, flat rate Extended Area Service, unlimited expanded local calling (where available), and the following optional services and features:

Rotary Hunt Service Busy Redial (a.k.a. Repeat Dial) Caller ID with Name (includes Anonymous Call Rejection) Call Forwarding Call Forward Busy - Fixed Call Forward No Answer – Fixed Call Forward Remote Activation Selective Call Forwarding Call Waiting/Cancel Call Waiting (a.k.a. Enhanced Call Waiting) Call Waiting ID Three-Way Calling or Three-Way Calling with Transfer Return Call Selective Call Rejection Message Waiting Voicemail [1]

2. Rates and Charges

Monthly rates for the CenturyLink Business Bundle Unlimited Plan B long distance plan provided by CenturyLink Communications, LLC and for deregulated High-Speed Internet provided by the Company are not included in the following rates; however, the monthly rates for all these services will appear as a single line item on the customer’s bill.

CenturyLink

Business Bundle Preferred

Monthly Rate Activation Fee

Initial Bundle 2nd through 10th Bundle

Month-to-Month $50.00 $19.99 $50.00 2-Year Term 50.00 19.99 0.00


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VA 19-05




22.10 UNLIMITED NATIONWIDE CALLING OR ESSENTIAL HOME PHONE WITH 30 MINUTES LONG

DISTANCE [1] ▲

22.10.1 Description

Terms and conditions for Unlimited Nationwide Calling or Essential Home Phone with 30 Minutes Long Distance are located at: http://www.centurylink.com/tariffs/LTOS_Residence_Unlimited_Nationwide_Calling_Package.pdf


Unlimited Nationwide Calling

or Essential Home Phone with 30 Minutes Long Distance

Monthly Rate

Per package, per location $35.00 [2]

[1] Effective February 18, 2019, Essential Home Phone With 30 Minutes Long Distance is

grandfathered. Availability to current customers is limited to lines and features in service at existing locations.

[2] Rate includes local services, features, fees and surcharges described in Section 3 (Application of

Charges) of the CenturyLink Local Terms of Service for Unlimited Nationwide Calling or 30 Minutes Nationwide Long Distance Package. Monthly rates for the Unlimited Nationwide Calling or 30 Minutes Long Distance calling plan provided by CenturyLink Communications, LLC and for optional deregulated High Speed Internet provided by the Company are not included in this rate; however, the monthly rates for all these services will appear as a single line item on the customer’s bill.


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VA 19-02

http://www.centurylink.com/tariffs/LTOS_Residence_Unlimited_Nationwide_Calling_Package.pdf








THIS PAGE IS RESERVED FOR FUTURE USE

VA 18-02



COMPETITIVE SERVICES 23.1 APPLICATION OF WIDE AREA TELECOMMUNICATIONS SERVICE – GRANDFATHERED Effective May 1, 2019, this service is grandfathered. Availability to current customers is limited to lines currently in service at existing locations.

23.1.1 General

This Local Terms of Service applies to intraLATA* intrastate Wide Area Telecommunications Service (WATS) furnished within the State of Virginia by this Company or furnished jointly by this Company and other local exchange companies. The regulations and rates contained in this section are inaddition to the applicable regulations and rates specified in other tariffs and/or local terms of service of the Company. All interLATA intrastate usage is subject to the tariff and/or local terms of service of the interexchange carrier and the Company's Access Service Tariff.

23.1.2 Regulations


Access Line (WATS) is a voice grade line between the first appearance of the WATS line customer's premises and the Company central office and is provided for the purpose of completing wide area service calls. Each line will be arranged, at the customer's option, for either Outward or 800/888 Service, but not for both.

Dial Type Telecommunications is a call dialed from or to a WATS access line or, if facilities are not available for dial completion, a call placed with an operator from or to a WATS access line. The call may also be placed with an operator in the same manner if for any reason a completed dialed call has been interrupted.

Service Area is the area of each WATS access line that includes all exchanges within the LATA within the State of Virginia.

* Local Access and Transport Area.

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VA 19-04



COMPETITIVE SERVICES 23.1 APPLICATION OF WIDE AREA TELECOMMUNICATIONS SERVICE – GRANDFATHERED

(Cont’d)

23.1.2 Regulations

A. Explanation of Terms (Cont'd)

Company denotes Central Telephone Company of Virginia.

WATS is the furnishing of facilities for dial type telecommunications between stations associated with a WATS access line and stations within its service area.

B. Service Offerings

1. Outward Service

Outward service provides for the origination of calls from a station associated with a measured outward WATS access line located only in the service area, for telecommunications with stations in the specified service area.

2. 800/888 Service

800/888 Service provides for the connection of calls from stations in the specified service area, for telecommunications with a station associated with a measured 800/888 Service access line located only in the service area.

C. Rate Periods

1. Rates applicable are based on the time of day, day of week as follows:

- Business Day Period

8AM to 5PM Monday through Friday

NOTE: The Business Day Period for holidays (New Year's Day,

Independence Day, Thanksgiving Day, Labor Day, Christmas Day) is charged at Evening Period Rates.

[

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VA 19-04




(Cont’d)

23.1.2 Regulations

C. Rate Periods (Cont'd)

1. Rates Applicable are based on the time of day, day of week as follows: (Cont'd)

- Evening Period

5PM to 11PM Sunday through Friday

- Night/Weekend Period

11PM to 8AM all days 8AM to 11PM Saturday 8AM to 5PM Sunday

2. Minimum Average Time Requirement

Usage is subject to an average of one minute per completed call in each rate period for each billing period. This means that if the average duration per call in any rate period during each billing cycle is less than one minute, billing will be based on an average duration of one minute per call.

D. Limitation of Service

1. A WATS access line will be connected only at a customer's premises located

within the State of Virginia.

2. WATS does not include person-to-person, collect, conference or other calls requiring operator handling except as provided in Section 23.1.2A preceding.

3. WATS is not represented as adapted for connection to other services of the

Company, except as provided in this Local Terms of Service. The service considers the provision of satisfactory transmission only between the access line and the calling or called line.

4. 800/888 Service may not be connected on the station side of common

equipment e.g., PBX line connection or Centrex line connection, in switching equipment.

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VA 19-04




(Cont’d)


E. Method of Determining Usage Charges

1. Access Lines Equipped for Time-of Day Recording

For all WATS access lines for which usage is recorded by the Company by time-of-day rate periods, the usage charge is determined using steps a. through i. following:

a. Determine the total number of completed calls for each rate period, for

each service group.

b. Apply the Minimum Average Time Requirement of one minute by dividing the number of completed calls for each rate period in each service group by 60.

c. Determine the total actual hours used for each rate period for each

service group.

d. Determine the total chargeable hours for each rate period for each service group. This is the greater of b. or c. above, rounded to the nearest tenth (one decimal place).

e. Determine the number of access lines within each service group in

service during the month. Access lines in service for a fraction of a month are based on the number of days in service divided by 30 days. The result is rounded to the nearest hundredth (two decimal places). The same number of access lines is used for each rate period.

f. Determine the average usage for each rate period for each access line in

each service group by dividing the chargeable hours for each rate period in d. above by the number of access lines in e. above.

g. Determine the usage charge per rate period for each access line by

applying the rates shown for Outward WATS or for 800/888 Service.

h. Determine the total usage charge for each rate period for each service group by multiplying the usage charge per rate period in g. above by the number of access lines in e. above.

i. Determine the total usage charge for all rate periods in each service

group by adding the results of h. above.

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VA 19-04




(Cont’d)

23.1.2 Regulations

E. Method of Determining Usage Charges (Cont'd)

2. Timing of Calls

a. Chargeable time begins when connection is established between a station associated with the WATS access line and the calling or called station and ends when the calling station "hangs up," releasing the network connection. If the called station "hangs up" but the calling station does not, chargeable time ends when the network connection is released by automatic timing equipment in the telephone network.

b. When a connection is established in one rate period and ends in

another, the rate in effect for each rate period applies to the portion of the connection occurring within that rate period.

c. The rate charged is determined by the day and time (standard or daylight

savings) at the WATS access line location.

d. When 800/888 Service is directly connected (i.e., not connected through a Multiline Connecting System) at a customer's premises to a communications system, chargeable time begins when the 800/888 Service call connects in or passes through the first multiline connecting system or terminal equipment on that communications system. It is the customer's responsibility to furnish appropriate answer supervision to the point of connection with the 800/888 Service so that chargeable time may begin.

F. Access Line Connections

WATS may be connected at:

1. The customer's premises to terminal equipment, multiline connecting systems

or communications systems, or

2. The Company Central Office to Company provided switching equipment or to an Other Common Carrier communications system utilizing a WATS Central Office Connecting Facility.

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VA 19-04




(Cont’d)


G. Method of Determining Fractional Recurring Charges other than Usage (e.g. access lines, extensions, etc.)

Charges for a fraction of a month are determined by dividing the monthly rate by 30 to obtain a daily rate which is multiplied by the number of days service is provided.

H. Initial Contract Period and Continuity of Service

The initial contract period of one day applies separately for Outward and 800/888 Service. If an access line is connected for a customer at a location where either mode of WATS has been disconnected at the customer's request less than two weeks previous, charges for the service will begin one day following the disconnect date of the prior service.

I. Allowance for Interruptions

Allowance for WATS access line interruptions apply as follows:

1. When the WATS access line is interrupted for a period of less than 2 hours, no

credit applies.

2. When the WATS access line is interrupted for a period of 2 hours to 24 hours, a credit of $25.40 applies.

3. When the WATS access line is interrupted for a period of more than 24 hours,

a credit of $25.40 applies for each 24 hour period or any fraction thereof.

4. The credit in 1. and 2. above includes all credit to be applied for an interruption.

5. None of the above credit allowances will be made for:

- non-completion of WATS messages due to busy network conditions. - interruption of service due to customer-provided equipment or systems. - interruption of service due to the negligence of the customer. - interruption of service during any period in which the Company is not

afforded access to the premises where the WATS access line is terminated. - interruption of service during any period when the customer has released the

WATS access line to the Company for maintenance purposes, or implementation of a customer order for a change in service arrangement.

6. Long Distance Telephone Service furnished to a customer when the WATS is

interrupted, is charged at the applicable long distance telephone rates shown in this Local Terms of Service.

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VA 19-04




(Cont’d)


J. Abuse or Fraudulent Use of Service

Abuse or fraudulent use of service includes the placing or acceptance of a WATS call by a WATS subscriber, his agent, employee or representative in order to avoid the payment of applicable long distance message charges.

K. Use of Service

1. Resale of Service

A customer of the services, facilities and/or equipment in this Local Terms of Service may offer these services, facilities and/or equipment to others (patrons), for profit, provided the customer offering these services, facilities and/or equipment to others is a certificated resale carrier.

2. Sharing of Service

A customer of services, facilities and/or equipment in this Local Terms of Service may share these services, facilities and/or equipment in long term agreements with others (users). The customer may, but does not have to, use the service which is to be shared.

Sharing arrangements must be for nonprofit. The total charges to all participants in a sharing arrangement may not exceed the sum of the Company's charges for the service shared, plus the charges for any ancillary equipment that may be connected to the shared service. The allocation of charges to each participant shall be on a nonprofit pro rata basis.

Where the customer for a sharing arrangement is organized as a nonprofit entity, a not-for-profit fee, charged solely for the management of the sharing arrangement, may be allocated by the customer among the participants.

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VA 19-04



COMPETITIVE SERVICES 23.2 OUTWARD SERVICE (OUTWATS) – GRANDFATHERED Effective May 1, 2019, this service is grandfathered. Availability to current customers is limited to lines currently in service at existing locations.

23.2.1 General

Outward Wide Area Telephone Service (OUTWATS) is the furnishing of facilities for dial type telecommunications from a WATS access line to points throughout the service area. The rates set forth in this Local Terms of Service are in payment for the service furnished between the calling and called stations.

23.2.2 Rates

Per Month

A. Access line, per line $31.65

B. Measured Time Usage Charges, per hour

First 15 Hours

Business Day 12.00 Evening 10.50

Next 25 Hours


Next 40 Hours


Over 80 Hours


All Hours, Night/Weekend 6.50

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VA 19-04



COMPETITIVE SERVICES 23.3 800 SERVICE (INWATS) – GRANDFATHERED Effective May 1, 2019, this service is grandfathered. Availability to current customers is limited to lines currently in service at existing locations.

23.3.1. General

800/888 Service is the furnishing of facilities for dial-type telecommunication from points throughout the service area to a WATS access line. The rates shown in this Local Terms of Service are in payment for the service furnished between the calling and called station.

23.3.2 Regulations

A. 800/888 Service is furnished upon condition that the subscriber obtain adequate

service to permit its use without harmful effects to itself or any other service provided by the Company. The Company may terminate or refuse to furnish 800/888 Service to any subscriber, without incurring any liability, if the use of the service would interfere with or impair WATS or any other service provided by the Company. Prior to the termination of service, at least five days should have elapsed following written notification to the subscriber, by mail or in person, of the Company's intention to terminate the service.

B. Interexchange carriers must block or return all intraLATA* calls, after the 800/888

Service to WATS Terminating Number translations are made, or provide adequate call detail for the intraLATA usage for 800/888 service or the interexchange carrier's similar service.

C. Caller ID blocking services (Section 13.14.1) will not prevent the transmission of the

calling party number on services such as E911 and 800/888 that utilize Automatic Number Identification (ANI) for delivery of the calling number.

D. 800/888 Service customers are prohibited by the FCC from reusing or selling

information gained from the ANI delivery of telephone numbers without the affirmative consent of the calling party. The only exception is that the information can be used to offer products or services to established customers where the products or services are directly related to products or services previously provided.

* Local Access and Transport Area.

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VA 19-04



COMPETITIVE SERVICES 23.3 800/888 SERVICE (INWATS) – GRANDFATHERED (Cont'd)

23.3.3 Rates Per Month

A. Access line, per line $36.80

B. Measured Time Usage Charges, per hour

First 15 Hours


Next 25 Hours


Next 40 Hours


Over 80 Hours


All Hours, Night/Weekend 9.00

(C)

VA 19-04



COMPETITIVE SERVICES 23.4 APPLICATION OF LONG DISTANCE MESSAGE TELECOMMUNICATIONS SERVICE

23.4.1 General

This Local Terms of Service is applicable to intrastate long distance message telecommunications service furnished or made available by Central Telephone Company of Virginia. It may also be furnished jointly with other participating companies between two or more points within the State of Virginia, where the respective rate centers of these points are located in Virginia and are within the same LATA. The regulations and rates shown in this section are in addition to the applicable regulations and rates included in other tariffs and/or Local Terms of Service of the Company.

23.4.2 Regulations


Additional period is the unit of time used for measuring and charging for time in excess of the initial period. All additional period rates specified in this Local Terms of Service are for each additional minute or any fraction of a minute that the connection continues beyond the initial period.

Initial Period is the interval of time allowed at the rate quoted for a long distance connection between given points. The rates for all initial periods specified in this Local Terms of Service are for connections of the time periods or any fractions thereof specified in Section 23.5.2D.

Long Distance Message Telecommunications Service is the furnishing of facilities for telecommunications between dial tone lines in direct local service areas in accordance with the regulations and schedule of rates specified in this Local Terms of Service. Long distance rates include no compensation for the use of exchange facilities.

VA 17-DT



COMPETITIVE SERVICES 23.4 APPLICATION OF LONG DISTANCE MESSAGE TELECOMMUNICATIONS SERVICE


B. Chargeable Time

Chargeable time for all long distance connections does not include time lost because of faults or defects in the service.

C. Use of Service

1. Resale of Service

A customer of the services, facilities and/or equipment in this Local Terms of Service may offer these services, facilities and/or equipment to others (patrons) for profit, provided the customer offering the services, facilities and/or equipment is a certificated resale carrier.

2. Sharing of Service

A customer of services, facilities and/or equipment in this Local Terms of Service may share these services, facilities and/or equipment in long term agreements with others (users). The customer may, but is not required to, use the service which is to be shared.

Sharing arrangements must be for nonprofit. The total charges to all participants in a sharing arrangement may not exceed the sum of the Company's charges for the service shared, including the charges for any ancillary equipment that may be connected to the shared service. The allocation of charges to each participant shall be on a nonprofit pro rata basis.

Where the customer for a sharing arrangement is organized as a nonprofit entity, a not-for-profit fee, charged solely for the management of the sharing arrangement, may be allocated by the customer among the participants.

D. Long Distance Directory Assistance Service

Regulations and rates are as specified for Directory Assistance Service shown in Sections 23.10, 23.12 and 23.13.

VA 17-DT



COMPETITIVE SERVICES

23.5.2 Regulations

23.5 TWO-POINT SERVICE

23.5.1 General

Two-point long distance service includes telecommunications involving different local service areas where the two rate centers involved are within the state and are within the same LATA.

A. Classes of Service

1. Service is offered on a station-to station or person-to-person basis. A station-

to-station call can be established on a customer dialed or operator assisted basis, while a person-to-person call must be processed by the operator. Operator assisted services are addressed in Section 18.2.2.

2. Station-to-Station

a. Customer Dialed

The customer dialed schedule considers station-to-station calls dialed and completed by the customer from other than a public or semipublic coin telephone without the assistance of a Company operator. The services of a Company operator are not to be used in connection with completing these calls or in furnishing any information or assistance relating to billing or charges for these calls, except in the following cases:

- to reestablish a call that has been interrupted after the called

telephone number has been reached.

- to reach the called telephone number where Direct Distance Dialing facilities are not available.

- to record the originating telephone number where no automatic

recording equipment is available.

- to place a call for a calling party who is disabled and unable to dial the call because of the disability.

VA 17-DT



COMPETITIVE SERVICES 23.5 TWO-POINT SERVICE


B. Time Schedule

1. Day, Evening, Night and Weekend rates apply as follows:*

TIME APPLICABLE

Rates From To But Not Including Days Applicable

Day 8:00 A.M. 5:00 P.M. Monday through Friday Evening 5:00 P.M. 11:00 P.M. Sunday through Friday Night 11:00 P.M. 8:00 A.M. Every Day Weekend 8:00 A.M. 11:00 P.M. Saturday Weekend 8:00 A.M. 5:00 P.M. Sunday

* Rates Applicable on Certain Holidays

On New Year's Day (January 1), Independence Day (July 4), Labor Day (the first Monday in September), Thanksgiving Day (the fourth Thursday in November), and Christmas Day (December 25), the holiday rate applicable is the Evening rate, unless a lower rate would normally apply.

2. Discounts for the Evening, Night & Weekend reduced rate periods stated in the

Rate Schedule are expressed as a percent reduction of the charge calculated at the rates for initial minute and additional minutes. They are applied to that portion of the messages occurring within the rate discount periods shown in the table.

VA 17-DT




23.5.2 Regulations

B. Time Schedule (Cont'd)

2. Discounts for the Evening, Night & Weekend reduced rate … (Cont'd)

For all classes of service, the discount is applied only to the sum of the initial minute and additional minute charges. The discount is computed separately for charges in each rate period and the results are then totaled.

3. Chargeable time for all station-to-station calls begins when a connection is

established between the calling station and the called station, Miscellaneous Common Carrier mobile radio system, PBX or Centrex system and ends when the calling station "hangs up" thereby releasing the network connection. If the called station "hangs up" but the calling station does not, chargeable time ends when the network connection is released either by automatic timing equipment in the Company network or by the Company operator.

4. Chargeable time for person-to-person calls begins when connection is

established between the calling person and the particular person or station specified or an agreed alternate and ends when the calling station "hangs up" thereby releasing the network connection. If the called station "hangs up" but the calling station does not, chargeable time ends when the network connection is released either by automatic timing equipment in the Company network or by the Company operator.

C. Application of Rates

Rates for service between points are based on the airline mileage between rate centers. Rates applicable are shown in Section 23.5.2D, except as follows:

1. Residence customers who have been certified to the Company as having a

hearing and/or speech impairment which requires them to communicate through the use of customer or Company-provided Data Transmitting/Receiving equipment of speeds of 110 bauds or less, or

2. Residence and Business customers who place calls through a

Telecommunications Relay Service.

These exceptions will be charged as follows for Customer Dialed Direct Station-to-station messages:

Day connections will be charged for at Evening rates

VA 17-DT




23.5.2 Regulations

C. Application of Rates

2. Residence and Business customers who place … (Cont'd)

Evening connections will be charged for at Night and Weekend rates

Night and Weekend connections will be charged for at Night and Weekend rates

Charges collected at Company provided coin telephones are computed as shown in the appropriate rate schedules and rounded up or down to the nearest multiple of $.05.

D. Rate Schedule RATE RATES AIRLINE CUSTOMER DIALED DIRECT MILES STATION-TO-STATION

Up to DAY EVENING NIGHT/WEEKEND and Rate per Rate Per Rate Per Over Including Minute Minute Minute

0 13 .15 .1125 .1050 13 23 .20 .1500 .1400 23 28 .25 .1875 .1750 28 38 .30 .2250 .2100 38 194+ .35 .2625 .2450

VA 17-DT



COMPETITIVE SERVICES 23.6 CONSUMER SENSE LOCAL TOLL ▲

23.6.1 General

The Company's Consumer Sense Local Toll Service is furnished for Dial Station-to-Station Intrastate IntraLATA long distance calls originated in the Company's exchanges and is available in connection with individual residence and business lines. Customers subscribing to Consumer Sense Local Toll Service will be charged based on the Peak/Off-Peak rate schedule specified below. Customers subscribing to Consumer Sense Local Toll Service may not subscribe to any other Optional Calling Plan offered by the Company. This promotion will remain in effect until cancelled by the Company.

23.6.2 Regulations

A. Consumer Sense Local Toll Service applies to all Intrastate IntraLATA DDD long

distance messages originated in the Company's exchanges.

B. The service will be ordered and billed on a per primary billing number (i.e., per account) basis. All applicable calls placed from lines associated with the same primary billing number will be included in the service.

C. Message details are included in the charges specified 23.6.4.A. following.

D. The service is furnished for a minimum period of one month.

E. Changes to and from Consumer Sense Local Toll Services may be effective only on

the subscriber's next bill date.

F. Consumer Sense Local Toll Service is not available to a customer who subscribes to any other Company-offered optional calling plan or for use with payphone line service.


service.

VA 18-01



COMPETITIVE SERVICES 23.6 CONSUMER SENSE LOCAL TOLL (Cont'd)

23.6.3 Applicability

The discounts offered under this Service apply to:

A. All direct-dialed Intrastate IntraLATA Message Telephone Service (MTS) originating calls in any of the Company's exchanges during a billing period.

B. The applicable discount amount is determined on the basis of Intrastate IntraLATA

billed revenue to a single billing number.

C. Surcharges associated with operator handled Intrastate IntraLATA toll traffic, as specified in Section 18 of the applicable Local Terms of Service, will still be enforced.


The following rate schedule will apply:

Time Frame Weekdays Rate Per Minute

Peak 7:00 a.m. to 7:00 p.m. * Monday-Friday $.20/Minute

Off-Peak 7:00 p.m. to 7:00 a.m. * Monday-Friday $.10/Minute All Hours Saturday & Sunday


service. * Up to but not including

VA 18-01



COMPETITIVE SERVICES 23.7 BUSINESS SENSE LOCAL TOLL

23.7.1 General

The Company's Business Sense Local Toll Service is furnished for Dial Station-to-Station Intrastate intraLATA long distance calls originated in the Company's exchanges and is available in connection with business lines and work at home lines. Customers subscribing to Business Sense Local Toll Service will be charged based on a single flat-rate as specified in the schedule below. Customers subscribing to Business Sense Local Toll Service may not subscribe to any other Optional Calling Plan offered by the Company.

23.7.2 Regulations

A. Business Sense Local Tariff Service applies to all Intrastate IntraLATA DDD long

distance messages originated in the Company's exchanges.

B. The service will be ordered and billed on a per primary billing (i.e., per account) basis. All applicable calls placed from lines associated with the primary billing number will be included in the service.

C. Message details are included in the charges specified in 23.7.4.A. following.

D. The service is furnished with the following monthly commitment levels: (1) $0/month,

(2) $50/month, and (3) $200/month. If the customer's in-service level falls below the commitment level, the Company reserves the right to bill the customer for the entire commitment level. For example, a customer that commits a $200 monthly minimum, but only spends $175 in a month, may be billed $200 for the month.

E. The service is furnished with an option of three term periods; non-term (i.e., month-

to-month), one year and two years. The minimum period for the non-term plan is one month. The minimum period for the one year plan is 12 months. The minimum period for the two year plan is 24 months. If a customer chooses to discontinue participation in the plan prior to the expiration of the one year or two year term periods, the Company reserves the right to assess Termination Liability charges. The assessed charges would be based on the number of months remaining in the term plan and the minimum monthly commitment level agreed to by the customer.

F. Changes to and from Business Sense Local Toll Service may be effective only on the

subscriber's next bill date.

G. Business Sense Local Toll Service is not available to a customer who subscribes to any other Company-offered optional calling plan or for use with payphone line service.


service.

VA 18-01



COMPETITIVE SERVICES 23.7 BUSINESS SENSE LOCAL TOLL (Cont'd)


The discounts offered under this Service apply to:

A. All direct-dialed Intrastate IntraLATA Message Telephone Service (MTS) originating calls in any of the Company's exchanges during a billing period.

B. The applicable discount number is determined on the basis of Intrastate IntraLATA

billed revenue to a single billing number.


The following rate schedule will apply:

Business Sense Local Toll Rate Schedule

Monthly Minimum Commitment Level Non-Term One-Year Two-Year

.00 .150 .145 .140 50.00 .145 .140 .135 200.00 .100 .095 .090

Time Frame: 24 Hours/Day, 7 Days/Week ▲ United Telephone Southeast LLC concurs in the rates and regulations governing this

service. * Note: The above full minute rates bill in first 18 second minimum and additional 6 second increments.

VA 18-01



COMPETITIVE SERVICES 23.8 RESERVED

VA 17-13



COMPETITIVE SERVICES 23.8 RESERVED (Cont’d)

VA 17-13



COMPETITIVE SERVICES 23.9. SIMPLY FIVE

23.9.1 General

The Company's Simply Five is an Intrastate, IntraLATA long distance flat rated Station-to-Station service with rates which are non-distance sensitive. Simply Five is available only to subscribers who have The Company as the subscriber's primary intraLATA long distance carrier. Simply Five is available to residential and business customers. Customers subscribing to Simply Five will be charged the rates listed below.

23.9.2 Regulations

A. Simply Five applies to all intraLATA 1+ Direct Distance Dialing (DDD), Station-to-

Station long distance messages originating in the Company's exchanges.

B. The services will be ordered and billed on a per primary billing number (i.e., per account) basis. All applicable calls placed from lines associated with the same primary billing number will be included in the service.

C. Message details are included in the charges specified in Section 23.9.4 following.


A. The service is furnished for a minimum period of one month.

B. Simply Five is not available to a customer who subscribes to any other Company

offered optional calling plan or for use with pay telephone service.

C. This service allows a maximum monthly usage of 200, 500 and 2000 minutes. Usage exceeding those amounts will be billed at the Consumer Sense Local Toll Off-Peak rates and Business Sense Local Toll $0 Commitment Level, Non-Term rates, as described in Sections 23.6.4 and 23.7.4.

VA 17-DT



COMPETITIVE SERVICES 23.9 SIMPLY FIVE (Cont'd)


The following rate schedule shall apply 24 hours per day 7 days per week

Monthly Billed

Minutes

Monthly Recurring

Rate Rate per

Minute (1) A. B. C.

1 to 200 201 +

1 to 500 501 +

1 to 2000 2001 +

$ 5.00

$15.00

$50.00

$0.05 (2)

$0.05 (2)

$0.05 (2)

1) Per minute applies to any minute or fraction thereof. (2) Consumer Sense Local Toll or Business Sense Local Toll rates as described in Sections 23.6.4 and

23.7.4.

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COMPETITIVE SERVICES 23.10 NATIONAL DIRECTORY ASSISTANCE SERVICE

23.10.1 General

National Directory Assistance Service is provided to customers of the Company for the purpose of requesting telephone numbers of individuals or businesses who are located outside the customer’s Local Directory Assistance service area.

23.10.2 Regulations

A. There are no call allowances or exemptions for National Directory Assistance

Service.

B. A maximum of two requested telephone numbers is allowed per call.

C. The rate in 23.10.3 applies to each call to National Directory Assistance, even if one of the numbers requested is in the Local Directory Assistance service area.

D. In locations where the customer has the capability to direct dial National

Directory Assistance but places the call to the National Directory Assistance Service attendant via an operator, the operator handled service charges listed in Section 18.2.2.C. apply in addition to the rates in Section 23.10.3.

E. Upon request, a customer will be given a one-time credit on National Directory

Assistance charges for those customers who mistakenly believe local directory assistance rates apply to a National Directory Assistance Call. This one-time credit would apply to all National Directory Assistance calls on the first disputed bill.


A. Charges apply to each call placed to National Directory Assistance Service.

B. Charge per call $5.99

(I)

VA 19-01 (CEN)



COMPETITIVE SERVICES 23.11 ISDN - PRIMARY RATE INTERFACE (PRI)

23.11.1 General

A. Integrated Services Digital Network (ISDN) - Primary Rate Interface (PRI) Service is a local exchange offering supported by the ISDN architecture.

B. ISDN-PRI Service provides a method of access to the telephone network called

Primary Rate Access. Primary Rate Access is an ISDN based, DS1 access link to the telecommunications network and provides integration of multiple voice and data transmission channels on the same line. The service provides connectivity between an ISDN-PBX or other ISDN-compatible CPE and a serving central office. The basic channel structure for Primary Rate Access is twenty-three 64 Kbps B-Channels and one 64 Kbps D-Channel. After purchasing the original 23 B-Channel plus one D-Channel configuration, the customer may purchase another Primary Rate Access Line and another Primary Rate Interface as well as additional B-Channels in increments of 12.

These channels may be used to connect the customer's CPE to the Public Network (i.e., outward, inward, and two-way trunks, and WATS/800/888 Service access lines).

C. ISDN-PRI Service provides network communication paths providing the end user

with access to a variety of services and features including data, voice and video which conforms to internationally developed, published, and recognized standards generated by the International Telecommunications Union (ITU).

D. Unless specified, the regulations for ISDN-PRI Service apply in addition to the

General Regulations set forth in Section 2.

E. ISDN-PRI Service and its optional features and functions are provided within a LATA from central offices where appropriate ISDN facilities are available as determined by the Telephone Company. Service inquiries will be necessary to determine availability. Charges Applicable Under Special Conditions may apply as specified in Section 5.

23.11.2 Regulations

A. Customer Premises Equipment (CPE) that is compatible with ISDN-PRI Service

is the customer's responsibility to provision.

B. The Telephone Company shall not be responsible if changes in any of the equipment, operations or procedures of the Telephone Company utilized in the provisioning of ISDN-PRI Service render any facilities provided by the customer obsolete or require modification or alteration of such equipment or system or otherwise affect its use or performance.

VA 17-DT





C. Digital transmission rates at speeds less than those indicated may be accomplished as a function of the particular CPE furnished by the user.

D. Suspension of service at the customer‘s request, as defined in Section 2 of this

Local Terms of Service, does not apply to ISDN-PRI Service.

E. Service Charges in Section 4 apply unless specific Service Connection Charges are otherwise stated in Section 23.11.7.G.

F. The minimum service period for ISDN-PRI Service is six months.

G. Telephone numbers transmitted via the Optional or Standard Incoming Call

Identification feature are intended solely for the use of the ISDN-PRI Service subscriber. Resale of this call identification information is prohibited by this Local Terms of Service.

H. Non-Facility Associated Signaling (NFAS) provides the capability to serve

multiple DS1's via a single D-Channel. This feature can be ordered where switch capabilities exist as determined by the Telephone Company. When NFAS is selected, the customer will order one ISDN-PRI Service arrangement with 23 B-Channels and 1 D-Channel. Additional ISDN-PRI Services arrangements are ordered with 24 B-Channels as specified in Section 23.11.7. The D-Channel activated on the initial arrangement serves the additional ISDN-PRI arrangements.

After the first 23B + D PRI is purchased, a customer can purchase additional B-Channels in increments of 12. Additional Primary Rate Access Lines may be ordered in a 24B configuration. However, the Telephone Company recommends that the quantity of Primary Rate Access Lines supported by one (1) D-Channel not exceed four (4). The Telephone Company recommends the use of a backup D-Channel for the support of signaling beyond four (4) facilities.

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I. This service is available only from central offices which have the necessary facilities to provide ISDN-PRI on the standard network platform. In the event a customer is provided service from a non-ISDN compatible central office, the Telephone Company will provide ISDN-PRI Service from an alternative serving central office, as designated by the Telephone Company. In such cases, the subscriber may be required to accept a foreign NXX. When a foreign NXX is required, interoffice mileage charges applicable to High Capacity Digital Service – DS1 – Interexchange, as defined in Section 20 of this Local Terms of Service, will apply in addition to the rates and charges included in this section. Due to the nature of the architecture and the use of a foreign NXX, the local calling area (e.g., Extended Area Service) may change.

When ISDN functionality becomes available from the central office that normally serves this subscriber, ISDN-PRI Service will be provided from that office and the subscriber may be required to accept a different NXX. If the subscriber chooses to continue ISDN-PRI Service from the alternative serving central office, all interoffice mileage charges applicable to High Capacity Digital Service – DS1 – Interexchange, as defined in Section 20, will apply in addition to the rates and charges included in this section.

Similarly, if a subscriber requests ISDN-PRI Service from an alternative serving central office other than that designated by the Telephone Company, all interoffice mileage charges applicable to High Capacity Digital Service – DS1 – Interexchange, as defined in Section 20, will apply in addition to the rates and charges included in this section.

Emergency 911 calls placed over ISDN-PRI Primary Rate Access Lines provisioned via this arrangement will be identified as the alternative serving central office NXX and not the non-ISDN compatible central office NXX. The Telephone Company shall not be liable for any loss or damages arising from the emergency calls placed from ISDN-PRI Primary Rate Access Lines provisioned via an alternative serving central office.

J. This service is available only where the customer’s service location is within the

provisioning limitations as determined prior to installation of the service. Should the customer’s service location exceed said limitations, service will be provided where the Telephone Company has electronically compatible facilities available, or where existing facilities can be made electronically compatible.

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K. Rotary hunt functionality, at no additional charge, is available with ISDN-PRI Service. This functionality increases the likelihood of an incoming call being completed over an ISDN-PRI B-channel. The functionality is exclusively within the B-channels of a single ISDN-PRI service arrangement or between multiple ISDN-PRI service arrangements and is not allowed between ISDN-PRI service arrangements and other services, including but not limited to, Business Individual Line Service.

L. ISDN-PRI Service is not offered in conjunction with Local Measured Service.

M. In order to maintain the quality of ISDN-PRI Service, the Telephone Company

reserves the right to perform preventative maintenance and software updates to the network. The Telephone Company has classified this maintenance as indicated below:

Scheduled Maintenance

Scheduled maintenance is used to perform such functions as hardware and software upgrades and network optimization. The Telephone Company will perform these tasks in a maintenance window that is anticipated to minimize disruption of customer service and activity. The Telephone Company will provide advance notice of all scheduled maintenance. Demand Maintenance

Demand Maintenance may occur as a result of unexpected events and is used when ISDN-PRI network elements are in jeopardy. The Telephone Company will perform this type of maintenance at its discretion. Due to the nature of demand maintenance prior notification may not be possible, however, the customer will be informed when the maintenance has been completed.

N. One Directory Listing will be provided per D-Channel. Additional Directory

Listings are available as specified in Section 6.

23.11.3 Definitions

A. B-Channel – A bi-directional synchronous channel capable of supporting 64 Kbps of digital transmission.

B. D-Channel – A 64 Kbps digital signaling only channel for call establishment

when used with Primary Rate Access.

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23.11.4 Features

A. Standard Features

Dynamic Allocation of Bandwidth

Allows the voice and data services to share B-Channels and arrange them as a single trunk group. This allows incoming and outgoing voice and data calls to utilize B-Channels on a call by call basis. Without this capability, each service will have a dedicated B-Channel.

Incoming Call Identification (Caller ID)

Provides the customer with the telephone number of the calling party. Incoming call identification is provided via the D-Channel associated with the incoming calls on a B-Channel to a PBX.

Clear Channel Capability

The B-Channels on ISDN-PRI are clear, since all signaling and control functions are handled by the D-Channel. This allows all 64 Kbps on each B-Channel to be used for customer information. All voice calls are transmitted using digital signaling.

Direct Inward Dialing (DID) Signaling

Permits incoming dialed calls from the exchange network to reach a specific number served by customer premises equipment (CPE) without the assistance of an attendant. It also provides for the unique identification of the call based on digits sent to the CPE by the central office. The central office will outpulse digits to the CPE that can further process the calls as desired. The rates and charges for DID telephone numbers are in addition to the ISDN charges and are provided in Section 13.

PBX Station ID Capability

Allows the station users number (calling party) to be transmitted over the ISDN-PRI D-Channel from Direct Inward Dialing equipped CPE PBXs that use ISDN-PRI. This number is provided by the originating station and must have an associated Direct Inward Dialing telephone number working in the central office.

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23.11.4 Features (Cont’d)

B. Optional Features

D-Channel Backup

Provides backup for the D-Channel for a customer with multiple PRI lines by automatically switching signaling capability over to another D-Channel if service to the primary D-Channel is interrupted.

Network Ring Again

Enables the customer to complete calls to a busy station without continually redialing. Certain equipment restrictions may apply.

Call-by-Call/Integrated Service Access Feature Capability

Allows the customer to dynamically allocate the use of channels for ISDN-PRI Service. The customer may also choose voice or data transmission on a per call basis. In addition, the customer may also choose to subscribe to more services than channels. The Customer Premises Equipment signals the local central office as to which type of service (inward/outward trunk, WATS Lines, 800/888 Service) to access for each call.

Incoming Call Identification (Caller ID Name and Number)

Provides the customer with the telephone number and name of the calling party. Incoming call identification is provided via the D-Channel associated with incoming calls on a B-Channel to a PBX. The customer’s equipment must be compatible with this service. Per Call Blocking is available as stipulated in Section 13.

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23.11.4 Features

B. Optional Features (Cont’d)

2 B-Channel Transfer

If a call terminates at a given location, but is then forwarded to another location, two trunks between the Central Office and the original device are typically employed for the duration of the forwarded call. 2 B-Channel Transfer allows the central office switch to establish the call directly to the final destination and release the trunks going in and out of the forwarding device. This saves the customer PRI facilities and provides for more efficient use of the network. A common use of 2 B-Channel Transfer is illustrated below.

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Public switch

PBX #1

ISDN PRI

1. Call is initated to 555-1234

PBX #2

PBX#2

ISDNPRI

1. Outside station Initiates call555-1234. 2. DMS signals incoming call

PBX

555-1234(Forwarded to Voice Mail)

Voice Mail

3. PBX notifies DMS tof call.

4. Call completes to Voice Mail.




23.11.4 Features

B. Optional Features (Cont’d)

Circular Hunt

Circular Hunt provides the most efficient hunting sequence available, plus allows for much larger trunk groups than the standard ISDN-PRI packages. With circular hunt, an incoming call is completed to the next available trunk (bearer) in sequence starting from the last trunk selected. This can occur across multiple PRI facilities. The feature can support up to 220 Primary Rate Interfaces in a single hunting configuration. The standard limit is 50.

National ISDN-2 Protocol

National ISDN-2 Protocol is a communication protocol that governs interactions between the customer's equipment and the telephone network. This protocol is more advanced than the standard ISDN-PRI protocol. Most CPE is capable of using the ISDN-2 Protocol.

E911 Call Screening

E911 Call Screening provides for the transmission of PBX or Key System station information via the ISDN-PRI facility to local emergency services authorities. This provides for the possible identification of the specific location on a customer's premises where a 911 call originated. This option is available only in communities where local emergency authorities support the service in conjunction with the Company’s Private Switch Automatic Location Identification (PSALI) Service, associated with E911 Service. This service is only available in conjunction with National ISDN-2 Protocol.

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COMPETITIVE SERVICES 23.11 ISDN - PRIMARY RATE INTERFACE (PRI) (Cont’d)


A. The components for ISDN-PRI Service will be as follows:

- Primary Rate Access Line - Primary Rate Interface - Primary Rate Channels

1. Primary Rate Access Line - Will provide a four-wire access loop from the

customer premises to the serving central office. The transmission via this loop supports Clear Channel Capability.

2. Primary Rate Interface - Provides the multiplexing to support up to

twenty-three (23) B-Channels at 64 Kbps and one (1) D-Channel for signaling also at 64 Kbps. When NFAS is ordered, the Primary Rate Interface can provide up to twenty-four B-Channels at 64 Kbps.

3. Primary Rate Channels - Will provide unlimited usage of channel that will

allow either voice or data transmission up to 64 Kbps.

a. Voice calls may be completed to both ISDN and non-ISDN lines.

b. Data Transmission on the B-Channels will be at 64 Kbps within the switch and between ISDN-PRI compatible central offices. ISDN-PRI interconnection to non-ISDN-PRI equipped central offices may be potentially subjected to analog transmission or sub-rated to 56 Kbps.

c. The customer may choose to subscribe to additional non-exchange

based services. Initial choices for these services will be WATS and 800/888 Service. The subscription to these services is in addition to the charges for ISDN-PRI Service.

B. With the first ISDN-PRI Primary Rate Access Line the customer is required to

purchase 23 B-Channels and an initial D-Channel.

After the initial 23B + D configuration, the customer may choose channels in increments of 12 up to twenty-three B + D or twenty-four B with NFAS, per ISDN-PRI Primary Rate Access Line (facility) to be active with a corresponding number of services (i.e., inward/outward trunks, WATS Lines, 800/888 Service) selected. The customer may also choose to subscribe to more services than channels. The Customer Premises Equipment signals the local central office as to which type of service (inward/outward trunk, WATS Lines, 800/888 Service) to access for each call.

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A. ISDN-PRI Primary Rate Access Lines furnished between a serving central office and the customer-designated premises will be charged at rates per each Primary Rate Access Line.

B. Nonrecurring charges will not be applicable for the Primary Rate Access Line or

interoffice channel facilities when upgrading an existing TransLink to an ISDN-PRI Service.

C. ISDN-PRI Primary Rate Access Line rates, including interoffice channels if

applicable, apply in addition to Primary Rate Interface and Primary Rate Channel charges.

D. If the customer chooses to purchase additional channels after purchasing the

original 23B + D configuration, the customer must purchase another Primary Rate Access Line and another Primary Rate Interface as well as the additional channels. Additional channels can be purchased in increments of 12.

E. Rates and charges for optional features and functions are applied to each

Primary Rate Interface for which the option is ordered.

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A. ISDN-PRI Primary Rate Access Line

Primary Rate Access Line is furnished between a serving central office and the customer's designated premises. Primary Rate Access Line charges apply per point of termination.

1. Primary Rate Access Line (Intraexchange)

Nonrecurring Nonrecurring Monthly Charge Charge Rate First Add’l* 1.544 Mbps Month to month** $185.00 $300.00 $110.00 12-23 months 185.00 200.00 110.00 24-35 months 180.00 110.00 110.00 36-59 months 178.00 0.00 0.00 60-84 months 170.00 0.00 0.00

* Additional facilities must be installed at the same customer designated

premises on the same trip and placed on the same service order. ** Minimum Service Period for ISDN-PRI is six months.

2. Primary Rate Access Line (Interexchange)

The rates, charges and regulations applicable to Interexchange TransLink Services, as specified in Section 20, also apply for interexchange Primary Rate Access Lines.

B. Primary Rate Interface


1. Primary Rate Interface One-Way Per ISDN-PRI Primary Rate Access Line (Data only or Voice and Data)


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B. Primary Rate Interface (Cont’d)

2. Primary Rate Interface Two-Way PRI Primary Rate Access Line Per ISDN- Monthly Nonrecurring Rate Charge


C. ISDN-PRI Services will be available in combinations of Primary Rate Channels

according to the limits of the Telephone Company central office type. Customers will choose the most appropriate combination(s) and will be billed for the services as appropriate. The initial configuration must be 23 B-Channels and 1 D-Channel. Additional configurations are outlined in Section 23.11.5.B.

1. B-Channel Charge, each channel



2. Initial D-Channel



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D. Optional Features Monthly Nonrecurring Rate Charge

1. D-Channel Backup* Each channel $ 50.00 $20.00

2. Network Ring Again

Per Primary Rate Interface** (Available with Two-Way Primary Rate Interface only) 160.00 0.00

3. Call-by-Call/Integrated

Service Access Feature Capability Per Primary Rate Interface (Available with Two-Way Primary Rate Interface only) 50.00 35.00

4. Incoming Call Identification

(Caller ID Name and Number) Per Primary Rate Interface 100.00 0.00

5. 2-B Channel Transfer**

Per Primary Rate Interface 75.00 100.00

6. Circular Hunt** Per Primary Rate Interface 25.00 100.00

7. National ISDN-2 Protocol**

Per Primary Rate Interface 0.00 0.00

8. E911 Call Screening** Per Primary Rate Interface 125.00 150.00 (up to 100 Station numbers)

* Available only to customers subscribing to more than one Primary Rate Interface. ** Certain equipment restrictions apply.

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E. Option Feature Packages Monthly Nonrecurring Rate Charge

1. Premium Package * Includes National ISDN-2 Protocol**, E911 Call Screening,** Incoming Call Identification (Caller ID Name and Number), Call-by-Call/Integrated Service Access Feature Capability, and 2-B Channel Transfer** Per Primary Rate Interface $195.00 $285.00

F. Move Charge

A Move Charge, per ISDN-PRI Primary Rate Access Line, applies for each Primary Rate Access Line moved to a new location in the same building. This Move Charge is equal to the sum of the Primary Rate Access Line nonrecurring charge, Service Change Charge - Inside Moves and Premises Visit Charge specified in Section 23.11.7 G.

G. Service Connection Charges

1. Service Establishment Charges are applicable for each ISDN-PRI Primary

Rate Access Line ordered, for receiving and recording information and/or taking action in connection with a customer's request, and processing the necessary data. These charges include engineering design, common centralized testing and coordination. The nonrecurring charges associated with service establishment are found in Section 23.11.7 A, B, and C.

* Only available for customers subscribing to ISDN Primary Rate Interface Two-Way Under a Term

Discount Plan. ** Certain equipment restrictions apply.

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G. Service Connection Charges (Cont’d)

2. Service Change Charges are applicable for receiving and recording information and/or taking action in connection with a customer's termination change at the same premises or transfer of service responsibility request, for processing the necessary data on an existing Primary Rate Access Line. A Service Change Charge is applicable for each Primary Rate Access Line associated with the customer request (in lieu of a Service Establishment Charge).

3. Premise Visit Charges are applicable per Primary Rate Access Line, for

the termination of a channel at a customer's premises or for termination change at the same premises. Only one Premises Visit Charge applies when more than one channel service of the same type is terminated or moved at the same premises at the same time. Nonrecurring Charge a. Service Change Charge

per Primary Rate Access Line

(1) For termination change at the same premises, physical, per Primary Rate interface $165.00

(2) For termination change

at the same premises, Programming, per Primary Rate Interface 35.00

b. Premises Visit Charge

per Primary Rate Access Line or for an Inside move 125.00

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H. Termination Liability Charges

1. If a customer under a Term Discount Plan (TDP) disconnects all or a portion of ISDN PRI Service prior to the expiration of the TDP, then a Termination Liability Charge will apply to those services that are disconnected. The Termination Liability Charge will be a one-time charge equal to sum of 50% of the payments remaining for the rest of the TDP. If Charges Applicable Under Special Conditions were applied to the service being terminated, any termination charge associated with Charges Applicable Under Special Conditions will also apply.*

2. Rate increases or decreases will automatically be applied to the monthly

term plan rates for the remaining term of the TDP. If a Company initiated rate increase to any rate element or combination of rate elements causes the charges for the entire ISDN PRI Service under the TDP to increase by 10% or more annually, then the customer may cancel the TDP without incurring termination liability charges provided the customer notifies the Company within 30 days after the effective date of the rate increase.

3. The customer can extend TDP commitment periods at any time during the

term of the plan, up to a maximum of 84 months. The number of months accrued in the current plan will apply toward the new plan selected.

4. At the end of the TDP service commitment period, the customer may

subscribe to a new TDP at the prevailing rates. If the customer does not select a new TDP, the prevailing rates applicable for the expired TDP will continue in effect for as long as the customer chooses to continue subscribing to the ISDN-PRI services installed under the expired TDP. Additional ISDN-PRI services installed after the TDP expiration date will not be eligible for the TDP rates and will be charged at the prevailing month-to-month rates unless the customer selects a TDP for those services.



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H. Termination Liability Charges (Cont’d)

5. When a service or rate element under a Term Discount Plan (TDP) arrangement is disconnected prior to the expiration of a selected service period as a result of a change in jurisdiction and/or a customer requested change to a Next Generation Service Offering provided by CenturyLink, Termination Charges will not apply when:

The service period of the new Term Discount Plan arrangement for the new service offering is a minimum period equal to or exceeding the remaining service period of the disconnected arrangement, whichever is greater, and

The service orders to install the new service and disconnect the old service are related together, and there is no lapse in service between installation of the new service and disconnection of the existing service, and

The service orders are for the same customer at the same location.

6. The Company will determine whether the replacement service qualifies as

a next generation service offering.

7. Nonrecurring charges and Service Connection Charges for the new service will apply according to the requirements of the new service.

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COMPETITIVE SERVICES 23.12 DIRECTORY ASSISTANCE SERVICE

23.12.1 General

Directory Assistance Service provides the means for customers to request Company assistance in determining telephone numbers available from the Company's records. This service is furnished to supplement the information available in published directories.

23.12.2 Application and Regulation

A. The Directory Assistance Service rates apply when customers request Company

assistance in determining the telephone number of customers in the local calling area and/or the same area code.

B. There are no monthly calling allowances for Directory Assistance Service.

C. Reserved

D Charges for Directory Assistance Service are not applicable to calls placed from:

1. Coin Telephones 2. Hotel/Motel Telephones (With or without commission) 3. Hospital Telephones 4. Customers who affirm they are unable to use the Telephone Company-

provided directory due to a disability.

23.12.3 Charges

Directory Assistance Service Calls * Where direct dialed by a customer, per call $5.99

Where placed via a Telephone Company operator, per call 6.99 (this amount includes the operator handled service charge)

* Maximum of two requested telephone numbers per call.

(C)

(D)

(I)

(I)

VA 19-01 (CEN)



COMPETITIVE SERVICES 23.13 DIRECTORY ASSISTANCE CALL COMPLETION

23.13.1 General

A. Directory Assistance Call Completion (DACC) service provides customers who dial Directory Assistance from a touch tone telephone the option of having the requested telephone number of customers in the local calling area and/or the same area code automatically dialed and the call completed by the automated Directory Assistance System. DACC is only available in conjunction with Touch Tone Service.

When the customer receives the requested directory number from the automated Directory Assistance System, the customer hears the DACC announcement prompt offering to automatically dial the requested telephone number. DACC is activated by the customer when the customer depresses a specific digit on a touch tone telephone during the DACC announcement prompt.

B. DACC will be furnished only where facilities permit and where the service used

by the customer can support all billing requirements for the service.

C. Only the last Directory Assistance telephone number provided may be dialed and completed by DACC if more than one Directory Assistance request is made during the same call.

D. DACC is not available for the following classes of calls and customer groups:

- Alternatively billed calls, e.g., Collect, Calling Card, or Billed to Third Party - Any PBX-type customer who requires real-time notification of charges, i.e.,

Hotels/Motels, Hospitals, etc. - Any Special Line Class Codes, i.e., Prisons/Inmate, Colleges/Universities, etc. - Calls from tandems where the end-user cannot be identified - Calls from Payphone Line Service - Cellular Providers - Independent Telephone Companies that access the Company's Directory

Assistance Service - WATS

E. Request for call completion to 700, 900 and Toll Free telephone numbers will not

be offered.

F. Upon customer request, blocking of this feature is available at no charge.

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COMPETITIVE SERVICES 23.13 DIRECTORY ASSISTANCE CALL COMPLETION (Cont’d)


A. Alternate billing arrangements such as collect, third number, or calling card calls are not available for DACC.

B. DACC charges are not applicable to handicapped customers who are exempt

from Directory Assistance charges.

C. The DACC service charge applies for all completed calls in addition to the appropriate Directory Assistance charge and other applicable charges. If a call is not completed (i.e., busy or no answer), the DACC service charge does not apply.

Rate Directory Assistance Call Completion Charge, per completed call $0.00

23.14 DIRECTORY ASSISTANCE CALL COMPLETION (DACC) BLOCKING

With Directory Assistance Call Completion (DACC) service, customers will incur a charge upon depressing a specific digit on a touch-tone telephone during the DACC announcement prompt. Upon customer request, blocking of this feature is available at no charge.

Rates and Charges Per Month Residence Business I.N.C. Directory Assistance Call Completion (DACC) Blocking N/A N/A N/A

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COMPETITIVE SERVICES 23.15 INSIDE WIRE MAINTENANCE PLAN

23.15.1 Description

See CenturyLink Inside Wire Maintenance and Line-Backer™ Terms and Conditions Service Agreement for applicable terms and conditions for business and residence inside wire maintenance plans (a.k.a. Inside Wire Protection). An Early Termination Fee as described in the aforementioned service agreement will apply when a customer who is subscribed to an inside wire maintenance plan under a nine-month minimum commitment period discontinues the plan prior to the end of the commitment period.

23.15.2 Rates and Charges Monthly Rate

Inside Wire Protection, per access line – Residence* $11.00 Inside Wire Protection, per access line - Business* 10.00 (I)

* Applies only to residential and single line business customers (4 lines or less) and does not include

maintenance of telephone instruments.

VA2020-11

https://www.centurylink.com/asset/aboutus/downloads/legal/terms-and-conditions/CTL%20FINAL%20Inside%20Wire%20Maintenance%20Terms%20and%20Conditions%20and%20Svc%20Agreement%20v.08.05.19a.pdf

https://www.centurylink.com/asset/aboutus/downloads/legal/terms-and-conditions/CTL%20FINAL%20Inside%20Wire%20Maintenance%20Terms%20and%20Conditions%20and%20Svc%20Agreement%20v.08.05.19a.pdf




23.15.3 Wiring Arrangements

Inside Wiring Charges are applicable for installation of wiring for a new installation or a move of terminal equipment and other equipment as specified in this text. Two types of wiring arrangements are available:

A. Prewiring

The term Prewiring means the inside wiring placed during initial construction of a premises or during remodeling of the premises. Prewiring will be placed only if inside wall and ceiling coverings are not yet installed unless suitable conduit or passageways are provided.

B. Postwiring

The term Postwiring means inside wiring placed at the premises during initial or subsequent provision of telephone service after inside wall and ceiling coverings are installed. If suitable conduit or passageways do not exist, postwiring will be exposed wire installations.

23.15.4 Procedures and Policies

A. Prewiring will not be provided if the construction of the structure is too far

advanced or if the type of construction makes preinstallation impractical. Concealed wiring in a commercial building requires the preinstallation of conduit or provisions of a convenient passageway at the expense of the building owner.

B. Prewiring will be done at the discretion of the Company. In the event the

preinstalled interior wire is not usable at the time service is established, service will be provided by the most convenient means available at the time.

C. The Company cannot guarantee that additions, extensions or changes to

preinstalled interior wire will remain concealed.

D. Changes will be assessed to whomever requests the preinstallation of interior wire (i.e., builders, contractors, developers, homeowners, etc.). The proposed use of the outlet in relationship to residence or business use will determine the application of the charges.

E. Charges are for the provision of outlets on the same premises only and do not

include charges for the establishment of service, initial non-recurring charges, etc., which apply to items of telephone service when service is established.

F. Charges do not include the provision of conduit. Conduit will be furnished and

installed by the owner or builder.

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23.15.4 Procedures and Policies (Cont’d)

G. Requests for prewiring will incur the applicable number of Inside Wiring Charges and Premises Visit Charge only. The Service Ordering Charge will be waived on orders for prewiring only. If additional work is requested, such as the placement of jacks, the Service Ordering Charge will apply.

H. An Inside Wiring Charge is applicable for inside wire maintenance work required

by residential and single-line business subscribers who have not chosen to subscribe to Inside Wire Protection as specified in 23.15.1 preceding.

23.15.5 Schedule of Charges

Residence Business Complex Inside Wiring Charge, New Jack Installation - First Jack $80.00 $80.00 - - Additional Jack 44.00 44.00 -

Per Jack

New Wiring Installation - First hour 88.00 88.00 - - Additional 1/4 hour 22.00 22.00 -

Jack Repair*** 44.00 44.00 - Jack Rewire*** - First Jack 44.00 44.00 - - Additional Jack 22.00 22.00 -

Per Jack*

Modular Jack Charge, 4/6 Conductor (Per Jack)**

a. Wall 10.00 10.00 - b. Desk 10.00 10.00 - c. Weatherproof 30.00 30.00 -

Service Order Change Charge 15.18 15.18 29.81 Premises Visit Charge 40.00 40.00 40.00

* The application of the Inside Wiring Charge is detailed on page 47. ** The application of the Modular Jack Charge is detailed above. *** Charge applied when performed unless customer subscribed to Inside Wire Protection as

described in Section 23.15.1.

(T)

(T)

VA 19-08



COMPETITIVE SERVICES 23.15 INSIDE WIRE MAINTENANCE PLAN (Cont’d)

Maintenance Visit Charges (a.k.a. Trouble Isolation Charge) as shown in Section 4 of this Local Terms of Service apply to all residential and single-line business customers who have not subscribed to Inside Wire Protection as specified in Section 23.15.1.

Upon request by the customer, the Company will dispatch appropriate personnel to repair the premises wiring for the appropriate service connection charges shown below.

23.16 MODULAR JACK CHARGE

A Modular Jack Charge applies for each jack installation, the rearrangement of existing jacks or for the conversion of non-modular connecting blocks.

A Modular Jack Charge is also applicable for jack replacement resulting from maintenance work required by residential and single-line business customers who have not subscribed to the Inside Wire Maintenance Plan.

(T)

(T)

(D) (D)

VA 19-08



COMPETITIVE SERVICES 23.17 DIGITAL CENTREX SERVICE

All Digital Centrex Service line features are available to access lines or extension lines using rotary or touch call signaling, with the exception of the Dictation Control Feature which requires Touch Calling Service.

The rates shown herein are for equipment and services located in the Company's central office and cable facilities terminated on the customer's premises.

The minimum charge for services and equipment provided in this text shall be one month. The Company may require a longer contract period for certain installations.

The monthly rates associated with Business Sets, as shown on page 14, apply only when a Business Set is connected to a Digital Centrex Connection.

Touch Calling Service is provided as part of the Digital Centrex Connection at no additional charge.

When the features associated with Digital Centrex Service are provided as a line enhancement to existing access line services, the rate applicable to the Digital Centrex Feature Charge will apply as shown on page 13.

The minimum charge for Digital Centrex Access Connections is one month. The minimum charge for Digital Centrex Connections is one month if the customer subscribes to the monthly rate schedule. Customers subscribing to the 36 or 60 month rate schedules will be subject to the following requirements:

1. The number of Digital Centrex Connections under the initial contract shall be considered

the number of lines subject to the termination liability if service is terminated in whole or in part prior to the expiration of the agreed upon contract.

2. The termination charge will be calculated under the following formula:

Number of Digital Centrex Applicable Monthly Number of Remaining Connections Below the x Rate as shown on x Months in the Initial Contract Level page 14 Contract Period

VA 17-DT



COMPETITIVE SERVICES 23.17 DIGITAL CENTREX SERVICE (Cont’d)

Digital Centrex Line Features

Digital Centrex Service offers, but is not limited to, the following line features:

1. Automatic Line

Provides an automatic connection between a calling station that goes off hook and a predetermined location. When this feature is used, no other features are activated since it controls the entire line.

2. Call Forwarding

Allows a customer to have incoming calls to a station automatically forwarded to a predetermined telephone number. Call forwarding consists of three variations: all calls, busy, and no answer.

3. Hold

a. Permanent Hold - allows the station user to place a call on hold and return the

handset to the cradle with a reminder tone.

b. Call Hold – allows the station user to place a call on hold and place other calls or perform other functions.

4. Consultation Hold

Allows the transferring party to talk privately with the destination before transferring the call or establishing a three-way conference/transfer.

5. Call Transfer

Can hold and transfer incoming, outgoing, and intragroup calls.

6. Call Waiting

A called busy station may acknowledge the incoming caller and place the existing caller on hold, alternate the callers, or abandon one of the calls. (This feature will not function when Call Forward - Busy is activated).

7. Call Pick-Up

Allows a station to answer incoming calls to another station within a defined call pick-up group.

VA 17-DT




Digital Centrex Line Features (Cont’d)

8. Meet-Me Conference

Provides up to a maximum 30-party conference bridge and directory number for conferees to dial at a specified time to hold a conference.

9. Speed Calling (One short and one long list per station maximum)

Allows a user to place calls to a previously designated list of frequently dialed numbers.

a. Short list - consists of a maximum of 10 stored numbers.

b. Long list - consists of 30, 50 or 70 stored numbers.

10. Dialing Special Services

a. Paging/Code Call Access - provides access to separately owned paging or code call

systems if required.

b. Dictation Access and Control - provides station access to customer provided dictation recording equipment. (Requires a touch call phone)

11. Call Park

Allows a station to park a call to its own directory number.

12. Three-Party Conference

Establishes three-party conference calls beyond the limits of the transfer type defined for the customer group.

13. Six, 10, 14, 18, 22, 26 or 30-Party Conference

Allows a Digital Centrex station user to establish a conference call consisting of six or more conferees (maximum 30) without the assistance of the attendant. This feature is provided in the increments listed above.

14. Ring Again

Allows a station user encountering a busy station to be notified when the busy station is idle and to be placed automatically in a ring-again mode.

VA 17-DT




Digital Centrex Line Features (Cont’d)

15. Recorded Announcement on Calls in Queue

When the answering delay exceeds the delay time, a 10-second ringing time is followed by a recorded announcement.

16. Uniform Call Distribution

Allows for an even distribution of incoming calls to a Listed Directory Number over a group of 500/2500 stations.

17. Executive Override

Allows a station user to gain access to a busy station by flashing the switchhook during busy tone then dialing a feature code.

18. Intergroup Calling

Allows customers in different customer groups to call each other using abbreviated dialing in the same manner that callers in the same customer group may call each other by dialing two through five digits.

19. Music on Hold

Provides a set of common utilities that can be used by all features in order to provide music and/or announcements.

20. Virtual Facility

Permits the Digital Centrex user access to INWATS/OUTWATS services through software requiring physical trunks. INWATS/OUTWATS line charges will also apply.

VA 17-DT




Digital Centrex Line - Optional Services

Optional Services - these options would add the following services to Digital Centrex Service and are charged in addition to the Digital Access Connection, and the Digital Centrex Connection as shown in Section 12.1.2 of this Local Terms of Service, and page 14 of this text. Digital Centrex Service must be provided in order to obtain these Optional Services.

1. Station Message Detail Recording

Provides recording facilities for the details of billable and non-billable calls for each Digital Centrex customer group. Details are provided by station or Account/Authorization Code.

2. Automatic Route Selection

Provides a route list containing up to eight route choices available to each outgoing call. The routes on the list are sequentially and automatically searched for idle trunk facilities until either an idle trunk is found or all route choices are determined unavailable.

When the Automatic Route Selection feature is requested, a one-time charge will apply for the formatting, programming and translations necessary to properly route calls as directed by the customer. This one time charge will be based on cost.

3. Direct Inward System Access

Permits selected outside callers to access Digital Centrex Service facilities without attendant assistance.

4. Attendants Console

Equipment associated with the central office portion of the attendant's console. This feature does not include the attendant's console located at the customer's premises.

5. Business Set

Equipment associated with the central office portion of the business set. This feature does not include the business set located at the customer's premises.

VA 17-DT




Digital Centrex Line - Optional Services (Cont’d)

6. Automatic Call Distribution (ACD)

With ACD, a directory number is assigned to a group of answering positions rather than to a single line. The ACD node then queues the positions so that the first incoming call to the directory number is presented to the agent who has been idle the longest. If all agents are already busy with calls, new calls are queued and answered in the order of their arrival. For effective management of agent groups, ACD also provides a full set of supervisory features, including an optional Management Information System that generates real-time and historical reports on agent and group performance. The supervisory position counts as an ACD agent position.

7. Reserved for Future Use




VA 17-DT




Digital Centrex Line - Optional Services (Cont’d)

11. Customer Administration Service

a. Customer Administration Service is an optional feature that acts as an interface between the Centrex customer and the telephone company switch to enable the customer to activate/deactivate selected optional features and control station additions, deletions and moves to their Centrex customer group.

b. Customer Administration Service is provided in conjunction with a customer-provided

computer and modem. The customer-provided equipment must be compatible with the Customer Administration Service. An additional Centrex line or B1 line found in Sections 3 and 13 of this Local Terms of Service must be ordered by the customer to link the customer-provided computer to the Company equipment.

c. Any required changes in customer-provided equipment as a result of growth, desired

enhancements or technological advancements will be the responsibility of the Centrex customer.

d. A Centrex customer is not limited to any specific quantity of rearrangements when

subscribing to the Customer Administration Service.

e. Customer Administration Service may not be compatible with all Centrex features. Certain Centrex stations may be specified by the customer to be exempt from this feature. Additionally, Company personnel may choose to limit the features which are assignable and to determine whether a Centrex customer may have the capability to activate and/or deactivate stations.

f. A Centrex customer will not be assessed a regulated service order charge when

inputting their own station rearrangements into the Customer Administration Service. A regulated service order charge will apply when a Centrex customer requests Company personnel to input station rearrangements (including expedited requests).

g. Initial training for the Customer Administration Service Operator (as determined by

the Centrex customer) in the use of this feature is included at the time the feature is put into service. Any customer training or assistance necessary after the initial establishment of the feature is the responsibility of the customer or may be secured from the Company at prevailing rates for training services.

h. Customer Administration Service enables the Centrex customer to create a variety of

reports as often as desired to show transactions processed in a given period and to query the system to obtain a list of stations with certain attributes, as defined by the Centrex customer.

VA 17-DT




Digital Centrex Line - Optional Services

11. Customer Administration Service (Cont’d)

i. The Company will be responsible for updating its billing and repair systems, as well as any other affected systems, as rearrangements are made to a Centrex customer's stations either by the customer or by Company personnel.

12. T1 Access

Provides a trunk side connection to a High Capacity Digital Channel within the Digital Centrex customer group. Each T1 Access Termination is equivalent to 24 derived voice grade circuits.

13. Confidential Alerting on Call Transfer

Provides a tone to the non-controlling parties of a three-way conference call when a call is established, alerting the non-controlling parties that the call is being monitored by the controlling party. A second tone is provided to the non-controlling parties when the controlling party disconnects, indicating that monitoring by the controlling party has ceased.

14. Call Forward Busy/Don't Answer - External/Internal Split

Provides the ability to forward incoming calls originating from within the Centrex customer group to a directory number within the customer group while simultaneously forwarding calls originating outside the customer group to a directory number outside the customer group.

15. Network Speed Calling

Enables a customer to define up to 1,000 Network Speed Calling numbers that are accessible from within the customer group through the use of abbreviated dialing. The calling station activates the feature by dialing the Network Speed Calling access code and the abbreviated number of the station being called.

16. Preset Conference

Enables a customer to establish a teleconference with up to 50 predetermined conferees by dialing a single number. By dialing the designated Preset Conference number, the customer invokes a simultaneous ringing of the pre-selected conferees. When the first conferee answers, the conference begins, with the remaining conferees added to the conference as they answer. When all conferees disconnect, the conference is terminated.

VA 17-DT




Rates - Digital Centrex Services

The following rates are for Digital Centrex Services only and are in addition to the applicable service charges, monthly rates and non-recurring charges for other associated services or equipment. These services are provided subject to the availability of facilities.

Services and Rates

1. Digital Centrex Connection

This element provides the connection between the Digital Centrex line group and the customer's premises. It applies for each Centrex line provided over and above the number of Access Connection trunks specified by the customer. A Virtual Facility Group is required whenever a Centrex Connection is provided to the customer. As a result, each Centrex Connection would share the number of Access Connections (trunks) provided for their customer group. The rates associated with the Centrex Connection are based on the number of lines and the length of commitment. The higher the number of lines and longer the length of commitment, the lower the rate becomes.

Monthly 3 Year 5 Year Rate Rate Rate

1-40 Centrex lines $12.10 $11.50 $10.90 41-100 Centrex lines 11.10 10.55 10.00 101-200 Centrex lines 10.10 9.60 9.10 201 & Over Centrex lines -Special Assembly Rates

2. Digital Centrex Extension

A Centrex Extension applies whenever an extension (analog set, digital set or facsimile machine) is provided behind a Meridian Business Set. The extension station must be located on the same premises and must share the same seven-digit telephone number as provided to the Meridian Business Set. A MADN (Multiple Appearance Directory Number) will be assigned to each extension. The rates associated with the Centrex Extension mirror the rates already established for the Centrex Connection; therefore, the rates associated with the Centrex Extension and the Centrex Connection should match each other when provided on the same account. Month-to-month rates apply to all Centrex Extensions set up without a Virtual Facility Group.

Monthly 3 Year 5 Year Rate Rate Rate

1-40 Centrex lines $12.10 $11.50 $10.90 41-100 Centrex lines 11.10 10.55 10.00 101-200 Centrex lines 10.10 9.60 9.10

VA 17-DT





Services and Rates (Cont’d)

3. Digital Centrex Feature Charge

The Centrex Feature Charge applies in addition to each Access Connection; therefore, the Centrex Feature Charge only applies to installations involving the utilization of a Virtual Facilities Group. This charge adds Per the basic features of centrex to each Access Month Connection, so one Centrex Feature Charge applies for each Access Connection. $ 2.70

4. Digital Centrex Adder Charge

The Centrex Adder Charge applies in addition to each Centrex Enhanced B1 line, key trunk and PBX trunk; therefore, the Centrex Adder Charge is only utilized for installations that do not involve the establishment of a Virtual Facility Group. This charge adds the basic features of Centrex to each Centrex Enhanced B1 line, key trunk and PBX trunk, so one Centrex Adder Charge applies for each Centrex Enhanced line or trunk. 5.20

5. Central Office Equipment-Per attendant

console 17.10

6. Station Message Detail Recording

Provides call records detail for originating usage through the use of a customer-owned personal computer.

- Per authorization code, extension code or directory number

1-100 Centrex lines 1.00 101-200 Centrex lines 0.75 201 and over Centrex lines 0.50

VA 17-DT





Services and Rates (Cont’d) Per I.N.C. Month

7. Automatic Route Selection

- First 3 facilities - $12.95 - Additional facilities thereafter

(each) - 6.20

8. Direct Inward System Access

- Per authorization code - 1.00

9. Business Set - central office facilities that accommodate specialized Digital Centrex Service customer provided terminal equipment

Business Set Line – Each - 1.00 Business Set Line with Display - Each - 1.40 Secondary Directory Number - Each - 1.09

The Secondary Directory Number is a seven-digit software number that is set up in translations to appear on one of the programmable keys associated with a Meridian Attendant Console, Meridian 18-Button or 36-Button Add-On Module, or a Meridian Business Set. The Secondary Directory Number charge only applies to situations where the customer is provided with more telephone numbers than telephone instruments or cable pairs. All Secondary Directory Numbers require a dedicated key on a console, add-on module or business set.

VA 17-DT






10. Automatic Call Distribution (ACD)

Basic ACD (per agent position) - 16.00

Enhanced ACD with the Management Information System (MIS) capability (per agent position) - 20.60

Data Link Interface (per MIS) $800.00 69.30

The monthly rates and charges for a local data private line as shown in Section 20.2.2 of this Local Terms of Service apply to the data line connecting the central office and the customer-provided Management Information System.

VA 17-DT






15. Customer Administration Service

- Per customer group

a. 36 months $500.00 $268.73

Basic Termination Charge of $2,687.00 reducible by 1/36 each month in service,

b. 60 months $500.00 $238.87

Basic Termination Charge of $2,687.00 reduced by 1/60 each month in service.

16. T1 Access

- Per T1 Termination $22.00 $225.00

17. Confidential Alerting on Call Transfer

- Per customer group - $17.00

18. Call Forward Busy/Don't Answer - External/Internal Split

- Per customer group - $1.00

19. Network Speed Calling

- Per customer group $10.00 $50.00

20. Preset Conference

- Number of Conferees**

(1-25 Conferees) $225.00 $75.00 (26-50 Conferees) $300.00 $150.00

** Subsequent changes to Preset Conference numbers involving system programming charges will be

billed a programming charge of $100/hour or fraction thereof in addition to the applicable service order charge.

VA 17-DT




Rates - Digital Centrex Services (Cont’d)

Service Charges

Applicable service charges will apply where appropriate as shown on Page 3 of this text.

A Centrex Programming Charge of $2.00 will apply per Centrex line and Secondary Directory Number. This charge will apply in addition to the Line Connection Charge which applies for all new Centrex lines. The Line Connection Charge does not apply to Secondary Directory Numbers.

Rate Stabilization Plan

General

A Rate Stabilization Plan with a specific contract period of 36 or 60 months is included herein for the Digital Centrex Connections shown on page 14 of this text. This payment plan between Central Telephone Company of Virginia and the customer will be subject to all terms as shown in this text and shall continue in full force unless terminated by mutual agreement.

Customer Obligations

The customer is obligated to maintain the initial quantity of Digital Centrex Connections for a specific contract period of 36 or 60 months. If the customer discontinues the use of the Digital Centrex Connections in whole or in part, the customer is obligated to pay a termination liability as calculated under the guidelines shown on page 5 of this text.

Company Obligations

The Company will only include the Digital Centrex Connection rates under this Rate Stabilization Plan which is offered in conjunction with the termination responsibilities shown on page 5 of this text. Digital Centrex Connection additions may be made at the contracted rates for the duration of the contract period. At the end of the contract period, the customer retains no rights to the rates for Digital Centrex Connections as stated in that contract.

Rates and Rate Increases

The monthly rate under this Rate Stabilization Plan as shown on page 14 of this text is not subject to Company initiated rate increases during the contract period.

VA 17-DT



COMPETITIVE SERVICES 23.18 SPEED DIAL

Speed Dial enables a customer to place calls to other local or long distance telephone numbers by dialing a one or two digit code. Two arrangements are available: Speed Dial (8) provides capacity for up to 8 programmed numbers; Speed Dial (30) provides capacity for up to 30 programmed numbers.

Rates and Charges Monthly Rate Per CO Line Equipped

Residence Business

Speed Dial (8) $5.00 $5.00 Speed Dial (30) [1] 6.00 6.00

23.19 EXTENSION AND TIE LINE MILEAGE

The rates quoted in this section consider only two-point connections between terminal equipment located on the same premises but in different buildings, provided the connections terminate in telephone company network facilities. Two-point connections between terminal equipment located on the same premises but in different buildings that are directly linked without terminating in telephone company network facilities are rated with non-regulated time and material installation charges.

Two-point connections between terminal equipment located on the same premises and in the same building are rated as follows: When two lines or less terminate at the premises, the flat rate Inside Wire charges shown on page 3 of this text apply for connection. When three lines or more terminate at the premises, non-regulated time and material charges apply for connection.

Two-point connections between terminal equipment located in the same building but on different premises are rated with non-regulated time and material installation charges. These connections directly link terminal equipment with intra-building cable that may connect to telephone company network facilities.

[1] No longer available to new subscribers and limited to existing lines in service for current

customers.

(C)

(N)

VA2020-08



COMPETITIVE SERVICES 23.19 EXTENSION AND TIE LINE MILEAGE (Cont’d)

Rates Per I.N.C. Month Different buildings but same premises:

Extension and Tie Lines each 1/2 Mile or fraction thereof,

Extension Line See Sec. 4 $ 3.04

Tie Line See Sec. 4 3.04

Single Wire See Sec. 4 1.52

Mileage is measured in airline distance between the terminal equipment.

23.20 TOLL AND CASUAL DIALING RESTRICTION SERVICE

General

Toll and Casual Dialing Restriction Service is a network service that uses the memory of electronic central offices to prohibit the dialing of calls, as specified in 1.E following, from preselected numbers.

Toll and Casual Dialing Restriction Service will be provided in connection with individual line residence and business service. Party line, PBX, Centrex, public and semi-public coin telephone services are excluded from this service offering.

Other facilities requested by customers and not detrimental to this service or other services of the Company will be furnished in accordance with regulations and at the rates specified in the applicable sections of this Local Terms of Service.

Toll and Casual Dialing Restriction Service is an optional service arrangement and will be provided only from central offices equipped to provide this service.

Toll and Casual Dialing Restriction Service restricts "1+", "0+" and "0-" dialing. Depending on the option requested by the customer, dialing to Extended Area Calling (EAC 7 digit), Community Connect Service, Toll Free Numbers, and 011+ numbers may also be restricted. "1+" calling is direct-dial long distance calling by dialing "1" plus the number. "0+" means dialing "0" for the operator plus the number. "0-" dialing is simply dialing "0" for operator assistance.

The customer will not hold the company liable for claims, losses, or damages caused by the restriction of access to operator services since the subscribing to Electronic Toll and Operator Restriction service prevents the customer from dialing an operator for all purposes including emergencies.

NOTE: (994) suffix is used for Gum Tree, Montpelier and Beaverdam exchanges.

(995) suffix is used for all other exchanges.

VA 17-DT



COMPETITIVE SERVICES 23.20 TOLL AND CASUAL DIALING RESTRICTION SERVICE (Cont’d)

Rates and Charges

In addition to the initial non-recurring charge, the applicable service ordering charge will apply to subscribe to the Toll and Casual Dialing Restriction Service.

The initial non-recurring charge will not apply on outside moves of service if there is no telephone number change or if a telephone number is changed for Company reasons.

The following rates and charges apply in addition to those established for any associated service.

Per Month Residence Business I.N.C. Option 1: 1+, 0+, 0-. $4.50 $4.50 $10.00

Option 2: 1+, 0+, 0- $4.50 $4.50 $10.00 EAC 7-Digit Dialing and Community Connect Service

Option 3: 1+ and 011+ $4.50 $4.50 $10.00

Option 4: 1+, 0-, 0+ $4.50 $4.50 $10.00 Toll Free Numbers (e.g., 800,866)

Option 5: Operator 0-, 0+, 00 $4.50 $4.50 $10.00 1 + DDD 01/011 + DDD to numbers outside the North American Numbering Plan Directory Assistance (411, 1411, 555-1212, 1-555-1212, 1-NPA-555-1212) 101XXXX access to toll numbers Toll Free Code numbers (1 + 800, 1 + 888, etc.) Seven and ten-digit dialed calls to Community Connect Exchanges* N11**, 500, 700, 900, 976 (Allows 1 + 710 and 911 calls) In exchanges where available, and at the request of the customer, 1+ calling will only be restricted at the rates shown above.

* Calls to Community Connect exchanges will not be blocked for Unlimited Caller Plan subscribers. ** Where facilities allow, N11 will only be blocked if the call terminates outside the local calling area or

to a non-toll-free number.

VA 17-DT



COMPETITIVE SERVICES 23.20 TOLL AND CASUAL DIALING RESTRICTION SERVICE

Rates and Charges (Cont’d) Per Month Residence Business I.N.C. Option 6: Operator 0-, 0+, 0 $4.50 $4.50 $10.00 1 + DDD 01/011 + DDD to numbers outside the North American Numbering Plan Directory Assistance (411, 1411, 555-1212, 1-555-1212, 1-NPA-555-1212) 101XXXX access to toll numbers Seven and ten-digit-dialed calls to Community Connect Exchanges* N11**, 500, 700, 900, 976 (Allows toll free,1 + 710 and 911 calls)

Option 7: 01/011 + DDD $4.50 $4.50 $10.00

to numbers outside the North American Numbering Plan

101XXXX access to 01/011+DDD numbers outside the North American Numbering Plan

23.21 REPEAT DIALING AND RETURN CALL BLOCKING

Under the Repeat Dialing and Return Call usage sensitive option, customers will incur an activation charge regardless of whether the customer chooses to advance or abandon the call. Upon a customer's request, blocking of this feature is available at no charge.

Rates and Charges Per Month Residence Business I.N.C.

Repeat Dialing Blocking N/A N/A N/A

Return Call Blocking N/A N/A N/A

* Calls to Community Connect exchanges will not be blocked for Unlimited Caller Plan subscribers. ** Where facilities allow, N11 will only be blocked if the call terminates outside the local calling area or

to a non-toll-free number.

VA 17-DT



COMPETITIVE SERVICES 23.22 INTRASTATE BILLING AND COLLECTION

20M Messages Commitment Standard Rates 3 Year Commitment Casual Toll Casual Toll

B&C Client Category 1+ Toll & Misc. 1+ Toll & Misc.

Toll Processing Clients Bill Rendering $0.35 $0.39 $0.35 $0.39 Message Bill Processing 0.11 0.15 0.10 0.14 Full Inquiry 0.05 0.05 0.05 0.05 Inquiry Support 0.03 0.03 0.03 0.03 IC/EC Memorandum 2.00 2.00 2.00 2.00 Bill Messaging 0.03 0.03 0.03 0.03

SubCIC/002B Module Processing Clients Bill Rendering 0.35 0.39 0.35 0.39 Message Bill Processing 0.12 0.16 0.11 0.15 Full Inquiry 0.05 0.05 0.05 0.05 Inquiry Support 0.03 0.03 0.03 0.03 IC/EC Memorandum 2.00 2.00 2.00 2.00 Bill Messaging 0.03 0.03 0.03 0.03

Enhanced Service Processing Clients Bill Rendering N/A 0.49 N/A 0.49 Message Bill Processing N/A 0.16 N/A 0.15 Full Inquiry N/A 0.05 N/A 0.05 Inquiry Support N/A 0.03 N/A 0.03 IC/EC Memorandum N/A 2.00 N/A 2.00 Bill Messaging N/A N/A N/A N/A

Billing and Collection Clients are assigned contract rates per the schedule above. Clients are categorized based upon the type of B&C business they process and volume commitments. The definitions of each category are listed below.

Toll Processing Clients = The B&C client bills toll and toll-related charges for the majority of its business. The client cannot be a provider of B&C billing services to other IXCs.

SubCIC/002B Module Processing Clients = The B&C client bills on behalf of other third party clients (SubCICs). This client type submits SubCIC information in the 002B Module to identify the underlying third party.

Enhanced Service Processing Clients = This B&C client type can be either a Toll Processing Client OR a SubCIC/002B Module Processing Client AND in addition, 50% of this client’s billing records represent Enhanced Services. Enhanced Services are non-toll telecommunications products and services such as Voicemail, paging, internet access, pre-paid cards, phone equipment, etc.

VA 17-DT



COMPETITIVE SERVICES 23.22 INTRASTATE BILLING AND COLLECTION (Cont’d)

21-30M Messages Commitment 31-50M Messages Commitment 3 Year Commitment 3 Year Commitment

Casual Toll Casual Toll B&C Client Category 1+ Toll & Misc. 1+ Toll & Misc.

Toll Processing Clients Bill Rendering $0.35 $0.39 $0.35 $0.39 Message Bill Processing 0.09 0.13 0.08 0.11 Full Inquiry 0.05 0.05 0.04 0.04 Inquiry Support 0.03 0.03 0.02 0.02 IC/EC Memorandum 2.00 2.00 2.00 2.00 Bill Messaging 0.03 0.03 0.03 0.03

SubCIC/002B Module Processing Clients Bill Rendering 0.35 0.39 0.35 0.39 Message Bill Processing 0.105 0.14 0.10 0.12 Full Inquiry 0.05 0.05 0.04 0.04 Inquiry Support 0.03 0.03 0.02 0.02 IC/EC Memorandum 2.00 2.00 2.00 2.00 Bill Messaging 0.03 0.03 0.03 0.03

Enhanced Service Processing Clients Bill Rendering N/A 0.49 N/A 0.49 Message Bill Processing N/A 0.14 N/A 0.12 Full Inquiry N/A 0.05 N/A 0.04 Inquiry Support N/A 0.03 N/A 0.02 IC/EC Memorandum N/A 2.00 N/A 2.00 Bill Messaging N/A N/A N/A N/A

400M Messages 500M Messages

3 Year Commitment 3 Year Commitment B&C Client Category 17M Bills 20M Bills

Toll Processing Clients Bill Rendering $1.19 $1.16

Billing and Collection Clients are assigned contract rates per the schedule above. Clients are categorized based upon the type of B&C business they process and volume commitments. The definitions of each category are listed below.

Toll Processing Clients = The B&C client bills toll and toll-related charges for the majority of its business. The client cannot be a provider of B&C billing services to other IXCs.

SubCIC/002B Module Processing Clients = The B&C client bills on behalf of other third party clients (SubCICs). This client type submits SubCIC information in the 002B Module to identify the underlying third party.

Enhanced Service Processing Clients = This B&C client type can be either a Toll Processing Client OR a SubCIC/002B Module Processing Client AND in addition, 50% of this client’s billing records represent Enhanced Services. Enhanced Services are non-toll telecommunications products and services such as Voicemail, paging, internet access, pre-paid cards, phone equipment, etc.

VA17-XX



COMPETITIVE SERVICES 23.23 VOICE MESSAGING SERVICE

Service Monthly Rate

Announce Only Regular MW Mailbox $14.95

Announce Only Short MW Mailbox 9.95

Basic MW Extension Mailbox 4.95

Basic MW Mailbox 4.95

Basic MW Spanish Mailbox 4.95

Connections MW Mailbox 7.95

Connections MW Spanish Mailbox 7.95

Elite MW Extension Mailbox 7.95

Elite MW Mailbox 7.95

Elite MW Spanish Mailbox 7.95

Greet/Route Mailbox 9.95

Greet/Transfer/Mailbox 9.95

Recycle Mailbox 9.95

Rotational MW Mailbox 59.95

Rotational MW Spanish Mailbox 59.95

Shadow Mailbox for Rotary Line Groups 3.00

Stand Alone MW Host Mailbox 1.95

Transfer Only Mailbox 9.95

Announce Only Regular DD Mailbox 17.95

Announce Only Short DD Mailbox 12.95

Basis DD Extension Mailbox 4.95

Basic DD Extension Spanish Mailbox 4.95

VA 17-DT



COMPETITIVE SERVICES 23.23 VOICE MESSAGING SERVICE (Cont’d)


Basic DD Mailbox $7.95

Basic DD Spanish Mailbox 7.95

Connections DD Mailbox 10.95

Connections DD Spanish Mailbox 10.95

Elite DD Extension Mailbox 7.95

Elite DD Extension Spanish Mailbox 7.95

Elite DD Mailbox 10.95

Elite DD Spanish Mailbox 10.95

Rotational DD Mailbox 62.95

Rotational DD Spanish Mailbox 62.95

Stand Alone DD Host Mailbox 1.95

Conditional Greeting 1.00

Pager Alert Message Waiting - Non Company Pager 3.95

Pager Alert Message Waiting Company Pager 1.95

Stutter -

Visual Indication -

Zero to Attendant -

Pager Alert for 1st Direct Dial Non Company Pager 3.95

Pager Alert for 1st Direct Dial Company Pager 1.95

Pager Alert for 2nd Direct Dial Non Company Pager 3.95

Pager Alert for 2nd Direct Dial Company Pager 1.95

VA 17-DT



COMPETITIVE SERVICES 23.23 VOICE MESSAGING SERVICE (Cont’d)


Announce Only Regular MW Mailbox $14.95

Additional Limits 19.95

Additional Limits Spanish 19.95

Auto Receptionist -

Dedicated Port 250.00

MO ST-ALONE 2 MIN GRTG 10.00



MO ST-ALONE 5 MIN GRTG 40.00 23.24 ALARM MONITORING

Monitoring $1,062.00/month

Per Trouble Responded to by Centel $60.00/each

Per Call Out $17.00 each 23.25 SALES AGENCY AGREEMENT FOR LONG DISTANCE NETWORK SERVICES

Central Telephone Company of Virginia (Centel) will be compensated based upon a percentage of sales.

VA 17-DT



COMPETITIVE SERVICES 23.26 RESERVED 23.27 CENTREX SERVICE II

Monthly Optional Features - Rates and Charges Rate

Automatic Call Distribution ICB Automatic Line $2.00 Call Park/Call Pick-Up 2.00 Class of Service Restrictions 2.00 Distinctive Ringing/Ring Again 2.00 Meet-Me-Conference 20.25 Multiple Appearance Directory Number

(per number, per appearance) 3.00 Music-On-Hold (per customer group) 25.00 Secondary Directory Number

(per directory number) 1.09 Speed Call Long (30) (per customer group) 3.00 Uniform Call Distribution ICB

(C)

(D)

(D)

VA 18-07



EMERGENCY REPORTING SERVICES Terms, conditions and rates for Emergency Reporting Services can be found in Section 3 (Universal Emergency Number 911 Service) of the Central Telephone Company of Virginia d/b/a CenturyLink Emergency Reporting Services Tariff.

VA 17-DT

http://www.centurylink.com/tariffs/va_mult_e911_t.pdf

http://www.centurylink.com/tariffs/va_mult_e911_t.pdf



DERIVED CHANNEL SERVICES 25.1 INDIVIDUAL VOICE CHANNELS FOR CUSTOM ACCESS SOLUTIONS ▲

25.1.1 Description

A. Individual Voice Channels for Custom Access Solutions is an intraexchange digital service designed to provide for the integration of multiple voice channels over Custom Access Solutions as found in the CenturyLink Operating Companies Interstate Service Guide, Section 8.7.

B. Individual Voice Channels are segregated from the data channels using a Digital

Access and Cross-connect System (DACS) located in the Telephone Companies’ central office. The DACS will route the voice traffic to the serving wire center switching equipment. Individual Voice Channels may be provisioned with ISDN-PRI functionality upon request.

C. Customers subscribing to Individual Voice Channels for Custom Access Solutions

are limited to a maximum of 20 Individual Voice Channels per 1.544 Mbps facility. Each channel is dedicated to the provisioning of Individual Voice Channels for Custom Access Solutions. Channels not activated will not be used for purposes other than providing Individual Voice Channels for Custom Access Solutions.


service.

VA 18-01



DERIVED CHANNEL SERVICES 25.1 INDIVIDUAL VOICE CHANNELS FOR CUSTOM ACCESS SOLUTIONS ▲


D. Customers subscribing to Individual Voice Channels for Custom Access Solutions must also order data channels at the same time from the CenturyLink Operating Companies Interstate Service Guide, Section 8.7, in one of the following combinations:

E. Individual Voice Channels may be equipped with the following features, where

available:

- Incoming Call Identification (Caller ID) – Caller ID provides the customer with the telephone number of the calling party and is intended solely for the use of the Individual Voice Channels for Custom Access Solutions subscriber.

F. Individual Voice Channels with ISDN-PRI functionality provides functionality

equivalent to ISDN-PRI Service as described in Section 10 of the applicable Local Terms of Service. All standard features included with ISDN-PRI Service are standard for Individual Voice Channels with ISDN-PRI. In addition, optional features available with ISDN-PRI Service are available with Individual Voice Channels with ISDN-PRI functionality, with the exception of D-Channel Backup and Circular Hunt. Optional features are provided at the rates and charges specified in Section 10 of the applicable Local Terms of Service on a per 1.544 Mbps facility basis.


service. (1) A minimum of 12 Individual Voice Channels is required when provisioned with ISDN-PRI

functionality and each configuration requires one D-channel. For example, when a customer subscribes to 12 Individual Voice Channels with ISDN-PRI functionality, the customer is provided with 11 B-channels and one D-channel.

Frame Relay Service Individual

Voice Channels (1)

256 Kbps (4 Channels)






6 10 12 14 18 22 24 8 12 14 16 20 24 N/A

10 14 16 18 22 N/A N/A 12 16 18 20 24 N/A N/A 14 18 20 22 N/A N/A N/A 16 20 22 24 N/A N/A N/A 18 22 24 N/A N/A N/A N/A 20 24 N/A N/A N/A N/A N/A

Shaded area reflects total channels utilized for each combination.

VA 18-01



DERIVED CHANNEL SERVICES 25.1 INDIVIDUAL VOICE CHANNELS FOR CUSTOM ACCESS SOLUTIONS ▲ (Cont’d)

25.1.2 Definitions

A. Digital Access and Cross-connect System (DACS) – A digital switching device for routing and switching T-1 lines, and DS0 portions of lines, among multiple T-1 ports. The DACS performs all the functions of a normal “switch” except connections are typically setup in advance of the call, not together with the call.

B. Custom Access Solutions – Provides for the integration of multiple voice and data

channels over the same 1.544 Mbps facility.


A. The regulations and rates specified herein for Individual Voice Channels for Custom Access Solutions are in addition to the applicable regulations and rates in other tariffs and other sections of the applicable Local Terms of Service. Unless specified, the regulations for Individual Voice Channels for Custom Access Solutions apply in addition to the General Regulations set forth in Section 2 of the applicable Local Terms of Service.

B. Individual Voice Channels for Custom Access Solutions is provided subject to the

availability of appropriate facilities as determined by the Company. Service inquiries will be necessary to determine availability.

C. Customer Premise Equipment (CPE) that is compatible with Individual Voice

Channels for Custom Access Solutions is the customer’s responsibility to provision.

D. The Company shall not be responsible if changes in any of the equipment, operations or procedures of the Company utilized in the provisioning of Individual Voice Channels for Custom Access Solutions render any facilities provided by the customer obsolete or require modification or alteration of such equipment or system or otherwise affect its use or performance.

E. Individual Voice Channels for Custom Access Solutions is only available where

facilities permit.

F. Customers may disconnect Individual Voice Channels for Custom Access Solutions, without penalty, should the total of the monthly recurring rates associated with Individual Voice Channels for Custom Access Solutions increase by 10% or more at any one time.

G. Custom Calling Features are available at the recurring rates specified in the

applicable Local Terms of Service.

H. One Directory Listing will be provided per 1.544 Mbps facility. Additional Directory Listings are available as specified in Section 6 of the applicable Local Terms of Service.


service.

VA 18-01



DERIVED CHANNEL SERVICES 25.1 INDIVIDUAL VOICE CHANNELS FOR CUSTOM ACCESS SOLUTIONS ▲ (Cont’d)


A. Individual Voice Channels - A monthly rate is applicable for each individual voice channels for Custom Access Solutions. Individual Voice Channels can be purchased in increments of 6, 8, 10, 12, 14, 16, 18 or 20 voice channels. Individual Voice Channels with ISDN-PRI functionality can be purchased in increments of 12, 14, 16, 18 or 20 voice channels.

B. All other service components apply as specified in the CenturyLink Operating

Companies Interstate Service Guide.


A. The monthly rate per Individual Voice Channel includes all mandatory and applicable Extended Local Service (ELS) recurring charges. Individual Voice Channels receive the same local calling area as any other form of basic local exchange service.

B. Optional toll and extended local calling plans are available at the applicable recurring

rates and usage charges as specified in the applicable Local Terms of Service.

C. All federal and state surcharges apply per Individual Voice Channel, including, but not limited to, 9-1-1 surcharges and Telecommunications Relay Service (TRS) surcharges.

25.1.6 Rates and Charges Monthly Rate

A. Individual Voice Channels

without ISDN-PRI functionality (per channel) $ 24.00

B. Individual Voice Channels

with ISDN-PRI functionality (per channel) $ 25.00


service.

VA 18-01



INTEREXCHANGE SERVICES▲ 26.1 APPLICATION

This section contains regulations, rates and charges applicable to the provision of Interexchange Services, hereinafter referred to as service(s), provided by Central Telephone Company of Virginia, hereinafter referred to as the Telephone Company, to customers. United Telephone Southeast LLC concurs in the rates and regulations governing the services found in this section.

The provision of services by the Telephone Company as set forth in this section does not constitute a joint undertaking with a customer for the furnishing of any service.

26.2 GENERAL REGULATIONS

26.2.1 Undertaking of the Telephone Company

A. Scope

1. The Telephone Company will provide services under this section only to Customers in connection with their use and/or provision of Intrastate communications service.

2. The Telephone Company does not undertake to transmit messages under this

section.

3. The Telephone Company shall be responsible only for the Installation, operation and maintenance of the services which it provides.

4. The Telephone Company will, for maintenance purposes, test its services only

to the extent necessary to clear troubles.

5. Services are provided twenty-four (24) hours daily, seven (7) days a week unless otherwise stated.

▲ United Telephone Southeast LLC concurs in the rates and regulations governing the services found

in this section.

VA 17-DT



INTEREXCHANGE SERVICES▲ 26.2 GENERAL REGULATIONS

26.2.1 Undertaking of the Telephone Company (Cont’d)

B. Limitations

1. The use and restoration of services shall be in accordance with Part 64, Subpart D, Appendix A, of the FCC's Rules and Regulations, which specifies the priority system for such activities.

2. Subject to compliance with the above-mentioned rules, the services offered

herein will be provided to customers on a first-come, first-served basis. The Telephone Company will use service order dates to determine service provision priority.

C. Liability

1. The Telephone Company's liability for damages for its willful misconduct, if any,

is not limited by this section. The Telephone Company's liability, if any, to a customer or to others for damages arising from the furnishing of or the failure to furnish service or facilities, including but not limited to errors, interruptions, breakdowns, or other defects, whether caused by act or omission, shall be limited to the allocable charges for the service or facilities for the period affected, and shall be further limited under the provisions of Sections 26.2.1.C.(2), (3), and (4), where applicable. The Telephone Company's responsibility, if any, to pay amounts otherwise due as a Credit Allowance for a Service Interruption under this section is not affected by this limitation of liability.

2. The Telephone Company is not liable for any special, incidental or

consequential damages, or for commercial loss of any kind, whether or not it has been informed of the possibility of such damages.

3. The Telephone Company is not liable for physical damage to a customer's

designated premises resulting from the furnishing of a service, including the installation and removal of equipment and associated wiring, unless the damage is caused solely by the Telephone Company's negligence.

4. The Telephone Company does not guarantee or make any warranty with

respect to its services when used in an explosive atmosphere. The Telephone Company shall be indemnified, defended and held harmless by the customer from any and all claims by any person relating to the services so provided to that customer.


in this section.

VA 17-DT




26.2.1 Undertaking of the Telephone Company

C. Liability (Cont'd)

5. No license under patents (other than the limited license to use) is granted by the Telephone Company or shall be implied or arise by estoppel, with respect to any service offered under this section. The Telephone Company will defend the customer against claims of patent infringement arising solely from the use by the customer of services offered under this section and will indemnify such customer for any damages awarded based solely on such claims.

6. The Telephone Company's failure to provide or maintain services under this

section shall be excused by labor difficulties, governmental orders, civil commotions, acts of God and other circumstances beyond the Telephone Company's reasonable control

7. The Telephone Company shall not be liable for any act or omission of any

other carrier of customer providing a portion of a service, nor shall the Telephone Company for its own act or omission hold liable any other carrier or customer providing a portion of service.

D. Provision of Services

The provision of all services under this section is dependent in all situations on the availability of Telephone Company plant and equipment.

E. Installation and Termination of Services

The services provided under this section will:

1. include any entrance cable within a building necessary to terminate the

services at points, selected by the customer, reasonably situated so as to serve the customer's premises and

2. be installed by the Telephone Company to such points of termination. Wiring

to apparatus or facilities of the customer shall be furnished by the customer from such points of termination.

F. Maintenance of Service

The services provided under this section shall be maintained by the Telephone Company. The customer or others may not, except with the prior written consent of the Telephone Company, rearrange, move, disconnect, remove or attempt to repair any facilities provided by the Telephone Company, other than by connection or disconnection to any interface means used.


in this section.

VA 17-DT




26.2.1 Undertaking of the Telephone Company (Cont’d)

G. Discontinuance and Refusal of Service

Unless the provisions of Section 26.2.1.B. or 26.2.2.A.(2) apply, if the customer fails to comply with Sections 26.2.1.F. or 26.2.2.B., 26.2.3.C., 26.2.3.D., 26.2.3.E or 26.2.4 or fails to make any payment to be made by it on the dates and times herein specified, including the payment of a disputed amount, the Telephone Company may, on thirty (30) days written notice given in person, by registered or certified mail, or by recognized overnight courier service to the person designated by that customer to receive notices of noncompliance:

1. refuse additional applications for service and/or refuse to complete any

pending orders for service; and/or

2. discontinue the provision of the services involved. In the case of such discontinuance, all applicable charges shall become due as if that customer had canceled service.

If the Telephone Company does not refuse additional applications for service on the date specified in the thirty (30) day notice given pursuant to Section (1) above, or does not discontinue the provision of the services involved on the date specified in the thirty (30) days notice given pursuant to Section (2) above, and that customer's noncompliance continues, the Telephone Company shall have the right to refuse additional applications for service or to discontinue service without further notice.

H. Representations

The Telephone Company does not represent that its facilities will meet standards other than those set forth in industry standards.


in this section.

VA 17-DT



INTEREXCHANGE SERVICES▲ 26.2 GENERAL REGULATIONS (Cont’d)

26.2.2 Use

A. Interference of Impairment

1. The characteristics and methods of operations of any circuits, facilities or equipment provided by other than the Telephone Company and associated with the facilities utilized to provided services under this section shall not interfere with or impair service over any facilities of the Telephone Company or its affiliated companies, cause damage to plant, impair the privacy of any communications carried over facilities or create hazards to employee of the Telephone Company or its affiliated companies or the public.

2. Except as provided for equipment or systems subject to the FCC Part 68 rules,

if such characteristics or methods of operation are not in accordance with Section 26.2.2.A.1., the Telephone Company will, where practicable, notify the customer that temporary discontinuance of the use of a service may be required; however, where prior notice is not practicable, nothing contained herein shall be deemed to preclude the Telephone Company from temporarily discontinuing the use of a service if such action is reasonable under the circumstances. In case of such temporary discontinuance, the customer will be promptly notified and afforded the opportunity to correct the condition which gave rise to the temporary discontinuance.

B. Unlawful Use

The services provided under this section shall not be used unlawfully or for any unlawful purpose.


in this section.

VA 17-DT





A. Damages and Indemnification

1. The customer shall reimburse the Telephone Company for damages to the Telephone Company facilities utilized to provide services under this section caused by the negligence or willful act of the customer, its agents, employers, officers, directors, invitees, guests, customers, and others using the services provided to the customer by the Telephone Company, or resulting from improper use of the Telephone Company facilities by the customer, its agents, employees, officers, guests, customers, and others using the services provided to the customer by the Telephone Company, or due to the malfunction of any facilities or equipment provided by other than the Telephone Company. Nothing in the foregoing provision shall be interpreted to hold one customer liable for another customer's actions. The Telephone Company will, upon reimbursement for damages, cooperate with the customer in prosecuting a claim against the person causing such damage and the customer shall be subrogated to the right of recovery by the Telephone Company for the damages to the extent of such payment.

2. The Telephone Company shall be indemnified, defended and held harmless by

the IC or End User against any claim, loss or damage arising from the use of services offered under this section. This obligation to indemnify, defend and hold harmless shall attach the IC or the End User separately, and each shall be responsible for its own acts and omissions, including:

a. Claims for libel, slander, invasion of privacy, or infringement of copyright

arising from any communications;

b. Claims for patent infringement arising from combining or using the service furnished by the Telephone Company in connection with facilities or equipment furnished by the End User or IC; or

c. All other claims arising out of any act or omission of the End User or IC

in the course of using services provided pursuant to this section.

Notwithstanding the other provisions of this Section 26.2.3.A.(2), the Telephone Company shall be indemnified, defended and held harmless by the customer from any and all claims by any person relating to the customer's use of services provided under this section.


in this section.

VA 17-DT





B. Return of Facilities

Facilities provided by the Telephone Company to the possession or control of a customer shall be returned by that customer at its expense to the Telephone Company, upon request, within a prompt period of time following the request in as good a condition as when initially provided, reasonable wear and tear accepted.

C. Equipment Space and Power

The customer shall furnish or arrange to have furnished to the Telephone Company, at no charge, equipment space and electrical power required by the Telephone Company to provide services under this section at the points of termination of such services. The selection of AC or DC power shall be mutually agreed to by the customer and the Telephone Company. The customer shall also make necessary arrangement in order that the Telephone Company will have access to such spaces at reasonable times for installing, testing, repairing or removing services or facilities of the Telephone Company.

D. Availability for Testing

The service provided under this section shall be available to the Telephone Company at times mutually agreed upon in order to permit the Telephone Company to make tests and adjustments appropriate for maintaining the service in satisfactory operating condition. Such tests and adjustments shall be completed within a reasonable time. No credit will be allowed for any interruptions involved during such tests and adjustments.

E. Design of Customer Services

Subject to the provisions of Section 26.2.1.G., the customer shall be solely responsible, at its own expense, for the overall design of its services and for any redesigning or rearrangement of its services.


in this section.

VA 17-DT





F. References to the Telephone Company

The customer may advise End Users that certain services are provide by the Telephone Company in connection with the service the customer furnishes to End Users; however, the customer shall not represent that the Telephone Company jointly participates in the customer's services.

G. Coordination with Respect to Network Contingencies

The customer shall, in cooperation with the Telephone Company, coordinate in planning the actions to be taken to maintain maximum network capability following natural or man-made disasters which affect telecommunications services.

H. Assignment or Transfer of Services

The customer may not assign or transfer the use of services provided under this section except, where there is no interruption of use or relocation of the services, such assignment or transfer maybe made to:

1. another customer, whether an individual, partnership, association or

corporation, provided the assignee or transferee expressly assumes all outstanding indebtedness for such services, and the unexpired portion of the minimum period and the termination liability applicable to such services, if any: or

2. a court appointed receiver, trustee or other person acting pursuant to law in

bankruptcy, receivership, reorganization, insolvency, liquidation or other similar proceedings, provided the assignee or transferee expressly assumes the unexpired portion of the minimum period and the termination liability applicable to such services, if any. In all cases of assignment or transfer, the written acknowledgment of the Telephone Company is required prior to such assignment or transfer. The acknowledgment will be made within fifteen (15) days from the receipt of notification. All regulations and conditions contained in this section shall apply to such assignee or transferee. The assignment or transfer of services does not relieve or discharge the assignor or transferor from remaining jointly or severally liable with the assignee or transferee for any obligations existing at the time of the assignment or transfer.


in this section.

VA 17-DT




26.2.4 Payment Arrangements and Credit Allowances

A. Payment of Rates, Charges and Deposits

1. The Telephone Company shall bill on a current basis all charges incurred by and credits due to the customer under this section attributable to services established or discontinued during the preceding billing period. In addition, the Telephone Company shall bill in advance charges for all services to be provided during the ensuing billing period. Adjustments for quantities of services established or discontinued in any billing period, after the expiration of the minimum period for the service (as set forth in this section), will be prorated to the number of days or major fraction of days based on a 30-day month. To assist the customer in verifying a bill, the Telephone Company will provide upon customer's request figures and calculations used by the Telephone Company in rendering the bill to the customer including information related to the calculation of the subscriber ratio.

2. Payment of bills must result in immediately available funds on or before the

payment due date. The payment due date shall be the 30th day following the bill date, provided that if such 30th day falls on a Saturday, Sunday or legally observed holiday (i.e., New Year's Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, the second Tuesday in November and a day when Washington's Birthday, Memorial Day, Columbus Day or Martin Luther King's Birthday is legally observed), payment will be due as follows:

a. if such 30th day falls on a Sunday or a holiday observed on a Monday,

the payment due date shall be the first non-holiday day following such Sunday or holiday; or

b. if such 30th day falls on a Saturday or on a holiday observed on

Tuesday, Wednesday, Thursday or Friday, the payment due date shall be the last non-holiday day preceding such Saturday or holiday.


in this section.

VA 17-DT





A. Payment of Rates, Charges and Deposits (Cont'd)

3. If any amount due is received by the Telephone Company after the payment due date or if any amount due is received by the Telephone Company in funds not immediately available to the Telephone Company on or before the payment due date, then a late payment charge shall be assessed. The late payment charge shall be such amount due times a late factor. The late factor shall be lesser of:

a. the highest interest rate (in decimal value) permissible under state law

for commercial transactions in the state where the services were provided, compounded daily for the number of calendar days from the payment due date to and including the date Telephone Company actually receives the payment in immediately available funds, or

b. 0.000590 per day, compounded daily for the number of calendar days

from the payment due dates to and including the date that the Telephone Company actually receives the payment in immediately available funds.

If customer does not receive a bill at least 20 days prior to the payment due date, upon request of customer submitted with proof of such late receipt of the bill, the late payment charge shall not apply for the number of days the bill was late.

Such proof includes but is not limited to the received date stamp of the customer on the bill along with certification of the Accounts Payable supervisor of the customer that the received date stamp is accurate.

4. If a billing dispute arises, customer shall pay the disputed amount by the

payment due date and notify the Telephone Company in writing of the dispute. Disputed amounts paid after the payment due date are subject to late payment charges. If the dispute is ultimately resolved in favor of customer, Telephone Company shall refund the overpayment, including late payment charges collected by Telephone Company with respect to the overpayment, plus interest at the rate prescribed for the late payment charges in Section 26.2.4.A.3. For claims filed with the Telephone Company within four (4) months of the payment date, interest will be paid from the date the customer pays the bill to the date the refund is made. For claims filed with the Telephone Company more than four (4) months after the payment date, interest will be paid from the claim date to the date the refund is made.


in this section.

VA 17-DT




26.2.4 Payment Arrangements and Credit Allowances (Cont'd)

B. Minimum Periods

The minimum period for which service is provided and for which rates and charges are applicable is variable. When a service is discontinued prior to the expiration of the minimum period, a charge is applicable for the remaining portion of the minimum period, whether the service is used or not, and will be based on the rates in effect for the service at the time of discontinuance. The charge will be the lesser of the Telephone Company's non-recoverable costs less the net salvage value, if any for the discontinued service or the total monthly charges at the rates in the effect at the time service is discontinued, unless otherwise provided elsewhere in this section.


in this section.

VA 17-DT




26.2.4 Payment Arrangements and Credit Allowances (Cont'd)

C. Credit Allowance for Service Interruptions

1. General

A service interruption when it becomes unusable to the customer because of a failure of a facility component used to furnish service under this section (Interexchange Services). For certain services, any period during which the error performance is below that specified for the service will be considered as an interruption. Except as otherwise provided, an interruption period starts when the Telephone Company becomes aware of the inoperative service, regardless of when it is reported by the customer, and ends when the service is operative.

In case of an interruption to any service, allowance for the period of interruption shall be as follows:

a. Outages greater than thirty (30) minutes duration shall be credited at the

rate of 1/1.440 of the monthly charge for each thirty (30) minutes of the outage.

b. Service interruptions for Specialized Service or Arrangements provided

under the provisions of Section 26.3 shall be administered in the same manor as those set forth in this section 26.2.4.C. unless other regulations are specified with the individual case filing.

2. When a Credit Allowance Does Not Apply

No credit allowance will be made for:

a. Interruptions caused by the negligence of the customer.

b. Interruption of a service due to the failure of equipment or systems

provided by the customer or others.

c. Interruptions of a service which continue because of the actions of the customer.

d. Periods when the customer elects not to release the service for testing

and/or repair and continues to use it on an impaired basis.

e. An interruption or a group of interruptions, resulting from a common cause, for amounts less than one dollar.


in this section.

VA 17-DT





C. Credit Allowance for Service Interruptions (Cont'd)

3. Use of an Alternative Service Provided by the Telephone Company

Should the customer elect to use an alternative service provided by the Telephone Company during the period that a service is interrupted, the customer must pay the rates and charges specified in this Local Terms of Service for the alternative service used.

4. Temporary Surrender of a Service

In certain instances, the customer may be requested to surrender a service for purposes other than maintenance, testing or activity relating to a service order. If the customer consents, a credit allowance will be granted. The credit allowance will be determined in the same manner as a credit for service interruptions as set forth in Section 26.2.4.C.1.

26.2.5 Connections

Equipment and Systems may be connected with Switched and Special Access Services furnished by the Telephone Company where such connection is made in accordance with the provisions specified in applicable industry publications.

26.2.6 Definitions

Certain terms used herein are defined as follows:

CENTRAL OFFICE - The term "Central Office" denotes a local Telephone Company switching system where Telephone Exchange Service customer station loops are terminated for purposes of interconnection to each other and to trunks.

CHANNEL(S) - The term "Channel(s)" denotes an electrical or photonic, in the case of fiber optic-based transmission systems, communications path between two or more points of termination.

COST - Except as provided otherwise in this section (Interexchange Services), the term "cost" denotes all sums expanded directly by the Telephone Company to provide particular facilities and/or services to a user, plus a pro-rata share of the cost to the Telephone Company of its facilities and personnel, including general and administrative costs, used in the provision of the facilities and/or services, plus a reasonable profit.


in this section.

VA 17-DT





CUSTOMER(s) - The term "customer(s)" denotes any individual, partnership, association, joint-stock company, trust, corporation, or governmental entity or any other entity which subscribes to the services offered under this section (Interexchange Services), including both Interexchange Carriers (ICs) and End Users. DETAIL BILLING -The term "Detail Billing" denotes the listing of each billable unit for which charges to a customer are due on a bill prepared by the Telephone Company. END USER - "End User" means any customer of an intrastate or foreign telecommunications service that is not a carrier, except that a carrier shall be deemed to be an "End User" to the extent that such carrier uses a telecommunications service for administrative purposes, without making such service available to others, directly or indirectly. EXCHANGE - The term "Exchange" denotes a unit generally smaller than a local access and transport area, established by the Telephone Company for administration of communications service in a specified area which usually embraces a city, town or village and its environs. It consists of one or more central offices together with the associated facilities used in furnishing communications service within that area. The exchange includes any Extended Area Service area that is an enlargement of a Telephone Company's exchange area to include nearby exchanges. One or more designated exchanges comprise a given local access and transport area. HUB - A Hub is a Telephone Company designated serving wire center at which bridging or multiplexing functions are performed. The bridging functions performed may be used to connect three or more Customer desginated premises in a multipoint arrangement. The multiplexing functions are to channelize analog or digital facilities to individual services requiring a lower capacity or bandwidth. IMMEDIATELY AVAILABLE FUNDS - The term "Immediately Available Funds" denotes a corporate or personal check drawn on a bank account and funds which are available for use by the receiving party on the same day on which they are received and include U.S. Federal Reserve bank wire transfers, U.S. Federal Reserves notes (paper cash), U.S. coins, U.S. Postal Money Orders and New York Certificates of Deposit.


in this section.

VA 17-DT





INDIVIDUAL CASE BASIS (ICB) - The term "Individual Case Basis" denotes a condition in which the regulations, if applicable, rates and charges for an offering under the provisions of this section (Interexchange Services) are developed based on the circumstances in each case.

INTEREXCHANGE CARRIER(s) (IC) - The term "Interexchange Carrier(s)" denotes any individual, partnership, association, corporation, or governmental agency or any other entity engaged for hire in intrastate or foreign communication by wire or radio, between two or more exchanges.

INTEREXCHANGE SERVICE - The term "Interexchange Service" denotes a service provided as an integral part of interlata service of an Interexchange Carrier.

INTERSTATE COMMUNICATIONS - The term "Interstate Communications" denotes both interstate and foreign communications.

INTERSTATE SERVICE ARRANGEMENT - The term "Interstate Service Arrangement" denotes an arrangement provided pursuant to interstate tariffs, contracts or service arrangement whereby the subscriber who obtains the arrangement permits others to make calls to the telephone number assigned to the arrangement without charges.

INTRASTATE COMMUNICATIONS - The term "Intrastate Communications" denotes any communications within a state subject to oversight by a state regulatory commission as provided by the laws of the state involved.

LOCAL ACCESS AND TRANSPORT AREA - The term "Local Access and Transport Area" denotes a geographic area established for the provision and administration of communications service. It encompasses one or more designated exchanges, which are grouped to serve common social, economic and other purposes.

MARKET SERVICE AREA - (See "Local Access Transport Area")

PREMISES - The term "Premises" denotes a building or portion(s) of a building including adjacent buildings on the same continuous property not separated by a public thoroughfare.

TRUNK - The term "Trunk" denotes a communications path connecting two switching systems in a network, used in the establishment of an end-to-end connection.

TRUNK GROUP - The term "Trunk Group" denotes a set of trunks which are traffic engineered as a unit of the establishment of connections between switching systems in which all of the communications paths are interchangeable.


in this section.

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INTEREXCHANGE SERVICES▲ 26.3 SERVICE OR ARRANGEMENTS

26.3.1 General

The interexchange services offered by the Telephone Company provides a transmission service to the customer to interconnect with the facilities of the customer as an integral and functional part of the customer's network. The Telephone Company will provide its standard offerings or specialized offerings.

26.3.2 Standard Offerings

The company will provide the following basic standard offerings:

DS1 - A high capacity, high speed digital service for transmission of 1.544 Mbps data.

DS3 - A high capacity, high speed digital service for transmission of 44.736 Mbps data.

Digital Data Service - A service for transmission of digital signals only and using only digital transmission facilities.

Voice Grade - A channel which provides voice frequency transmission capability in the nominal frequency range of 300 to 3000 Hz and may be terminated two-wire or four-wire.

26.3.3 Specialized Services of Arrangements

Specialized services or arrangements will be provided by the Telephone Company, at the request of a customer, on an individual case basis if such service or arrangements meet the following criteria: - The requested service or arrangements are not offered under these tariffs and/or local

terms of service.

- The facilities utilized to provide the requested service or arrangements are of a type normally used by the Telephone Company in furnishing its other services.

- The requested service or arrangements are compatible with other Telephone Company

services, facilities, and its engineering and maintenance practices.

- This offering is subject to the availability of the necessary Telephone Company personnel and capital resources.


in this section.

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INTEREXCHANGE SERVICES▲ 26.4 RATE REGULATIONS

This section contains the specific regulations governing rates and charges. Each service will be priced as ordered by the customer.

26.4.1 Types of Rates and Charges

There are three types of rates and charges. These are monthly rates, daily rates, and nonrecurring charges. The rates and charges are described as follows:

A. Monthly Rates

Monthly rates are flat recurring rates that apply each month or fraction thereof that a service is provided. For billing purposes, each month is considered to have 30 days.

B. Daily Rates

Daily rates are flat recurring rates that apply to each 24 hour period or fraction thereof that a service is provided for part-time or occasional use. For purposes of applying daily rates, the 24 hour period is not limited to a calendar day.

The application of daily rates during a consecutive 30-day period will be capped at an amount equal to the monthly rate.

C. Nonrecurring Charges

Nonrecurring charges are one-time charges that apply for specific work activity (i.e., installation or change to an existing service). The Telephone Company does not apply nonrecurring charges to the channel mileage (fixed or per mile) elements. The types of nonrecurring charges that apply for service are: installation of service, installation of optional features and functions, and service rearrangements.


in this section.

VA 17-DT



INTEREXCHANGE SERVICES▲ 26.4 RATE REGULATIONS (Cont’d)

26.4.2 Digital Data Service


- Per point of termination

- Nonrecurring Charges (All speeds)

Installation ICB Rearrangement ICB

- Per Point of Termination

- High Speed (56.0, 64.0, 128, 256, 384 Kbps) Monthly Rate

ICB

B. Channel Mileage

- High Speed (56.0, 64.0, 128, 256, 384 Kbps) Monthly Rate

Fixed Per Mile ICB ICB

C. Network to Network Interface (NNI) Port Connection

Monthly Nonrecurring Rate Charges

ICB ICB

D. Optional Features and Functions Monthly Nonrecurring Rate Charges

1. Bridging - Per Port ICB ICB 2. Secondary Channel ICB ICB 3. Data Amplification ICB ICB


in this section.

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26.4.3 High Capacity Service

A. Channel Termination Rates

- Per Point of Termination Nonrecurring Nonrecurring Monthly Installation Rearrangement Rates Charge Charge

1.544 Mbps ICB ICB ICB 44.736 Mbps

- within CO ICB ICB ICB 44.736 Mbps

- 0-3 miles ICB ICB ICB 44.736 Mbps

- over 3 miles ICB ICB ICB

B. Channel Mileage Rates Termination Facility (Per Month) (Per Month Per Mile)

1.544 Mbps ICB ICB 44.736 Mbps ICB ICB

C. Network to Network Interface (NNI)

Port Connection Monthly Nonrecurring Rate Charges

ICB ICB


in this section.

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26.4.4 Voice Grade Service


- Per point termination Nonrecurring Monthly Charge Rate

2-wire ICB ICB 4-wire ICB ICB

B. Channel Mileage Termination Facility (Per Month) (Per Month Per MIle)

- Between Points ICB ICB


in this section.

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INTEREXCHANGE SERVICES▲ 26.5 FRAME RELAY SERVICE





service.


26.5.1 Regulations

Central Telephone Company of Virginia - Regulations governing Frame Relay Service can be found in Section 13 of this Local Terms of Service.

United Telephone Southeast LLC - Regulations governing Frame Relay Service can be found in Section 13 of the United Telephone Southeast LLC Local Terms of Service.


in this section.

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INTEREXCHANGE SERVICES▲ 26.5 FRAME RELAY SERVICE (Cont’d)



Permanent Virtual Circuit (PVC) – InterLATA


CIR, per PVC Rate Charge (1) Over 0 thru 8 Kbps

Frame for LAN $25.00 $25.00 Frame for SNA 30.00 25.00 Frame for Voice 35.00 25.00




in this section. (1) When the customer also subscribes to the Company’s non-regulated Dedicated IP Service, the

PVC nonrecurring charge will not apply.

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Permanent Virtual Circuit (PVC) – InterLATA (Cont’d) Monthly Nonrecurring

CIR, per PVC Rate Charge (1) Over 24 thru 32 Kbps

Frame for LAN 50.00 25.00 Frame for SNA 60.00 25.00 Frame for Voice 70.00 25.00







in this section. (1) When the customer also subscribes to the Company’s non-regulated Dedicated IP Service, the

PVC nonrecurring charge will not apply.

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Permanent Virtual Circuit (PVC) – InterLATA (Cont’d)

CIR, per PVC Monthly Rate Nonrecurring Charge(1) Over 128 thru 256 Kbps

Frame for LAN $ 90.00 $25.00 Frame for SNA 100.00 25.00 Frame for Voice 110.00 25.00





Over 1.536 thru 4 Mbps Frame for LAN 180.00 25.00 Frame for SNA 210.00 25.00 Frame for Voice 300.00 25.00





(1) When the customer also subscribes to the Company’s non-regulated Dedicated IP Service, the PVC nonrecurring charge will not apply. Dedicated IP Service is not regulated by this section (Interexchange Services).

▲ United Telephone Southeast LLC concurs in the rates and regulations governing the services found in this section.

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INTEREXCHANGE SERVICES▲ 26.6 ATM SERVICE





service.


26.6.1 Regulations

Central Telephone Company of Virginia - Regulations governing this service can be found in Section 13 of this Local Terms of Service.

United Telephone Southeast LLC - Regulations governing this service can be found in Section 13 of this Local Terms of Service.


in this section.

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INTEREXCHANGE SERVICES▲ 26.6 ATM SERVICE (Cont’d)



Permanent Virtual Circuit (PVC) – InterLATA

Monthly Nonrecurring Rate Charge (Per Increment) (Per PVC)

Over 0 thru 2.944 Mbps (Per increments of 64 Kbps) CBR $ 12.00 $100.00 VBR-nrt 8.00 100.00


CBR 60.00 100.00 VBR-nrt 40.00 100.00

Monthly Nonrecurring Rate Charge (Per Connection) (Per Connection)

UBR



in this section.

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OBSOLETE SERVICE OFFERINGS – GENERAL 100.1 GENERAL

A. Services within this section are classified as Limited Availability Obsolescence (LAO) offerings and will be provided only to existing customers at the rates stated.

B. Services furnished under Limited Availability Obsolescence (LAO) are subject to all the

rules and regulations of this Local Terms of Service and are applicable just as if the service offering(s) were not obsolete.

C. Effective January 1, 1986, Company-provided Customer Premises Equipment (CPE) is

deregulated and removed from this Local Terms of Service.

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OBSOLETE SERVICE OFFERINGS – LOCAL EXCHANGE SERVICE 103.1 JOINT USER SERVICE

Joint user service is no longer offered to new customers as of July 10, 1985. Existing customers with joint user service prior to July 10, 1985 will be regulated by this Local Terms of Service and may continue to have this service until a lapse in service occurs.

103.1.1 General

A. Joint user service, including a listing in the alphabetical and classified sections of

the directory, is provided only in connection with business individual access line and PBX service.

B. Joint user service is furnished where the joint user is located in the same room or

in a room directly connected with and immediately adjacent to the telephone location.

C. With individual access line service, not more than two joint users are permitted

for each line. With PBX service, one joint user is permitted for each trunk line.

D. Application for joint user service and for additional service, equipment or facilities must be made by the original subscriber who is responsible for payment of all charges.

E. Charges for joint user service begin from the day the directory assistance

records are posted.

F. Joint user service may be discontinued at any time upon reasonable notice from the subscriber, subject to the regulations and charges shown in Section 2.

G. Upon application of the subscriber, additional listings at regular rates will be

furnished for the use of the joint user.

H. No separate telephone numbers or other distinctive designations will be provided for the purpose of signalling the joint user.

I. Joint user service does not entitle the user to any allowance of message units,

when used in connection with the Optional Local Calling Plan.

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OBSOLETE SERVICE OFFERINGS – LOCAL EXCHANGE SERVICE 103.1 JOINT USER SERVICE (Cont'd)

103.1.2 Rates

Joint user service, including one listing in the alphabetical and classified sections of the directory, will be furnished at the following monthly rates:

Per Month

Individual Line Service 1/2 Ind. Line Rate

Private Branch Exchange Service 1/2 Trunk Line Rate

VA 17-DT



OBSOLETE SERVICE OFFERINGS – LOCAL EXCHANGE SERVICE 103.2 OPTIONAL LOCAL CALLING PLAN (OLCP)

Optional Local Calling Plan (OLCP) is grandfathered as of October 20, 1995. Customers who subscribe to this service prior to October 20, 1995, may continue to have OLCP until service is discontinued.

103.2.1 General

A. Optional Local Calling Plan (OLCP) is local telephone service in specified

exchanges with monthly rates based upon access and telephone usage. OLCP is provided in connection with individual line residence service. Business service, party line, and public telephones are excluded.

B. The measured access line rate includes a specified number of calling units and

are payable in advance. Units in excess of the monthly allowance will be billed in arrears.

C. Unused portions of the monthly calling allowance will not be carried over or be

applied to another month's billing.

D. An initial period for each measured call consists of four minutes of conversation time, or fraction thereof. When a call exceeds four minutes of conversation time, the overtime will be charged in one-minute increments. The measured service charges for initial and overtime periods will be applied to each call as shown in 103.2.3.C.

E. Calls to the Company business office, repair service or emergency only numbers

are not chargeable. All other calls are chargeable as shown in Section 103.2.3.

103.2.2 Regulations

A. OLCP will be established or changed under the normal service charges that are applicable to establishing or changing other service offerings as specified in Section 4 of this Local Terms of Service. After initial implementation, or outside Company designated promotional periods, subscribers will be billed applicable service charges to change from one billing option to another.

B. If a customer establishes a local call through an operator for third number billing,

credit card or collect, the units for the call will be accumulated as described in 103.2.1.D and billed at the rate defined in 103.2.3.C. In addition, the charges for the operator service are also applicable to the billed number.

VA 17-DT





C. Customers may obtain copies of their billing records by written request to the Company. A charge of $5.00 for each month's records will be applied for this service.

D. During the first six (6) months after an exchange has been converted to the

measured service structure, customers will be allowed one (1) change in their billing option. After the initial six (6) month period or one (1) change by a customer, charges for change in service according to Paragraph 103.2.2.A will apply.

E. Effective December 7, 1983, in exchanges offering OLCP, 4-party business and

residence service is limited to existing customers. In exchanges where OLCP becomes effective after December 7, 1983, 4-party business and residence service will be limited to existing customers on the effective date of the OLCP offering.

103.2.3 Application of Unit Charges

A. The Home Calling Area for measured service customers will include all

telephones in the exchange and existing ELS points as described in Section 3.3, Local Calling Areas.

B. The following unit structure applies to all chargeable customer-initiated local

calls: Initial Each Overtime 4 Minutes Minute Home Calling Area &

ELS Points 1 Unit $0.30 Unit

C. The rate for calling units exceeding the monthly calling allowance is $.06.

VA 17-DT



OBSOLETE SERVICE OFFERINGS – LOCAL EXCHANGE SERVICE 103.2 OPTIONAL LOCAL CALLING PLAN (OLCP) (Cont'd)

103.2.4 Monthly Local Exchange Service Rates – OLCP

The following rates entitle subscribers to a 30-Unit Call Allowance for calls placed to Local Calling Area and Extended Local Service exchanges as specified in Section 3.3. Calls exceeding the monthly calling allowance are subject to overtime unit charges as specified in Section 103.2.3.

Exchange OLCP Monthly Rate

Kenbridge $17.26

Brodnax, Brookneal, Crewe, Gladys, LaCrosse, Luray, Meadows of Dan, South Hill, Stanley, Stuart, 18.11

Ararat, Blackstone, Buena Vista, Dillwyn, Front Royal, Glasgow, Halifax, Hampden-Sydney, Lexington, Shenandoah, South Boston, Victoria, Woolwine

19.18

Arvonia, Bassett, Brownsburg, Buckingham, Burkeville, Collinsville, Farmville, Ferrum, Fieldale, Martinsville, Natural Bridge, Prospect, Ridgeway, Rocky Mount, Spencer, Turbeville, Union Hall, Virgilina, Volens

20.27

Fork Union, Palmyra, Schuyler, Washington, Whitmell 21.56

Axton, Bachelors Hall, Charlottesville, Crozet, Scottsville 22.95

Altavista, Beaverdam, Boones Mill, Burnt Chimney, Gum Tree, Montpelier 24.44

Rustburg, Stanardsville 24.44

(I)

(I)

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103.2.4 Monthly Local Exchange Service Rates - OLCP (Cont'd)

This page is reserved for future use.

(C)

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(C)

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103.2.4 Monthly Local Exchange Service Rates - OLCP


(C)

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(C)

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103.2.4 Monthly Local Exchange Service Rates - OLCP This page is reserved for future use.

(C)

VA 17-08



CENTREX SERVICE 112.1 DIGITAL CENTREX SERVICE

Effective August 1, 2009, Digital Centrex Service is no longer available to new customers. Centrex Service II as specified in Section 22 of this Local Terms of Service is available to new customers. Existing Digital Centrex Service may be continued or added at the same location until such service is discontinued by the customer. Customers may migrate to Centrex Service II at any time without incurring any Nonrecurring Charges or Service Charges.

112.1.1 General

A. Digital Centrex Service is a central office communications system package

provided in association with individual line exchange business and residence services furnished from digital central office (DMS-100) equipment located in Company buildings. Digital Centrex Service is not provided in association with Payphone Line Service. Digital Centrex Service provides additional line features and is provided in addition to the Digital Centrex Access Connection Service shown in Section 12.1.2.

B. Digital Centrex Service is intended to satisfy the intercommunications

requirements of single business end users having single or multiple physical addresses. Digital Centrex Service is priced and continually provisioned based upon a single business end user. Volume discounts apply per location.

C. Digital Centrex Service is offered as a customer option and will be provided

subject to the availability of facilities and central office equipment as determined by the Company.

D. The minimum charge for the Digital Centrex Access Connection Service as

provided in this Local Terms of Service shall be one month.

E. A combination of business and residence lines in a digital Centrex system is not allowed. All exchange lines in a Digital Centrex system must have the same billing arrangement either flat rate or OLCP where offered.

F. All terminal equipment on the customer premises shall be provided by the

customer. Terminal equipment provided by the customer must be compatible with the services and equipment provided by the Company.

G. Suspension of Digital Centrex Service is not allowed.

H. End User Charges will apply for each Access Connection to the network and for

each Centrex Connection.

VA 17-DT



CENTREX SERVICE 112.1 DIGITAL CENTREX SERVICE (Cont'd)

112.1.2 Optional Features

A. Custom Calling II Features

1. General

Custom Calling II services are a group of central office-based call management features that forward the calling party's number to a terminating central office allowing customers to effectively manage their call flow. Custom Calling II services work only on calls that originate and terminate within Custom Calling II equipped offices, i.e., calls within a single Custom Calling II equipped office, or calls between Custom Calling II equipped offices linked by Signaling System 7 (SS7) network technology.

2. Regulations

a. A Custom Calling II customer may employ available Custom Calling

II features only under the following conditions:

(1) When both the Custom Calling II customer and the other party involved in the call are served from the same central office, even if the other party does not subscribe to Custom Calling II.

(2) When both the Custom Calling II customer and the other party

involved in the call are served from different central offices which are linked by facilities that can handle the delivery of the calling number or name even if the other party does not subscribe to Custom Calling II.

b. Certain features require the availability of multiple Access

Connections and may, therefore, affect the total number of Access Connections required.

VA 17-DT





A. Custom Calling II Features (Cont'd)

3. Features

a. Return Call - By dialing the Return Call activation code, the subscriber directs the central office to recall the telephone number of the last incoming call to the subscriber's telephone. Activation must occur before another incoming call or a call waiting indication is received by the subscriber. Return Call allows the subscriber to return a call without knowing the number of the calling party.

If the recalled number is busy, the central office will monitor the status of that line for up to 30 minutes. When the line becomes available, the subscriber will be signaled with a distinctive ring. When the subscriber lifts the handset, the call will be automatically dialed.

b. Repeat Dialing - By dialing the Repeat Dialing activation code, the

subscriber directs the central office to recall the telephone number of the last outgoing call from the subscriber's telephone. Activation must occur before another outgoing call is placed by the subscriber. The central office will redial the telephone number whether the original call was answered, unanswered or busy.

If the redialed number is busy, the central office will monitor the status of that line for up to 30 minutes. When the line becomes available, the subscriber will be signaled with a distinctive ring. When the subscriber lifts the handset, the call will be automatically dialed.

c. Caller ID - An arrangement that allows the subscriber to view the

telephone number of an incoming call before answering. After the first ring, the central office sends the telephone number of the calling party as well as the current month, day, hour and minute. If the incoming call is handled by an operator or is from outside a Caller ID equipped calling area, the calling number will not be displayed.

VA 17-DT






3. Features

c. Caller ID - (Cont'd)

The Caller ID display feature requires a telephone set or an adjunct unit capable of recognizing and displaying the calling telephone number sent from the central office.

If the incoming call is from a caller served by a PBX, only the main number of the PBX is transmitted and available for display.

If the incoming call originates from a multi-line hunt group, the telephone number transmitted will always be the main number of the hunt group.

Caller ID is not available on operator handled calls.

The monthly recurring rate for Caller ID, as specified in Section 112.1.3.B, will be applied to each Centrex Connection in a customer group terminating in a proprietary business set equipped with a built-in display.

d. Caller ID with Name - An arrangement that allows the subscriber to

view the telephone number of the line used by the calling party and the name (up to 15 characters) associated with the directory listing. After the first ring, the central office sends the telephone number and name of the calling party as well as the current month, day, hour and minute. If the incoming call is handled by an operator or is from outside a Caller ID with Name equipped calling area, the calling number and name will not be displayed.

The Caller ID with Name display feature requires a telephone set or an adjunct unit capable of recognizing and displaying the calling telephone number and name sent from the central office.

If the incoming call is from a caller served by a PBX, only the main number or name of the PBX is transmitted and available for display.

If the incoming call originates from a multi-line hunt group, the telephone number or name transmitted will always be the main number or name of the hunt group.

Caller ID with Name is not available on operator-handled calls.

VA 17-DT






3. Features (Cont'd)

e. Per Call Blocking - Allows a calling customer to block the display, or delivery, of his/her directory number or name associated with a terminating or called party set which has Caller ID or Caller ID with Name as a purchased feature.

Activation of this feature is affected by dialing an activation code prior to placing a call. When the caller hangs up the feature is deactivated.

Per Call Blocking is available at no charge to all customers where SS7 Trunk Signaling is available.

Per Call Blocking will be provided in connection with single line residence (R-1), single line business (B-1) and Centrex service. PBX and Payphone Line Service are excluded.

Per Call Blocking will be provided in connection with single line residence (R-1), single line business (B-1) and Centrex service. PBX and Payphone Line Service are excluded.

Per Call Blocking will not prevent the transmission of the calling party number on services such as E911 and 800/888 that utilize Automatic Number Identification (ANI) for delivery of the calling number.

f. Anonymous Call Rejection (ACR) - An arrangement provided to

Caller ID and Caller ID with Name customers that allows customers to reject receipt of calls where number or name delivery has been blocked. The calling party who has chosen to block number or name delivery will hear a recorded announcement stating that the called party will not accept number or name blocked calls. Anonymous Call Rejection will be available free of charge to customers who subscribe to Caller ID, or Caller ID with Name.

Like all Custom Calling II (CLASS) features, ACR will be provided based on the availability of facilities and equipment both at the serving central office and customers' premises.

VA 17-DT






3. Features (Cont'd)

g. Selective Call Forward - An arrangement that allows a subscriber to selectively forward calls arriving from a list of up to 31 previously identified directory numbers to a remote destination number.

Calls that terminate on a line with this feature are forwarded only if the call is received from a telephone number that matches one of up to 31 numbers on the Selective Call Forward list. If the incoming call is from a telephone number in a multi-line hunt group, this feature will not work unless the number is the main telephone number in the group, or each terminal has a unique telephone number associated with it within the group.

The Selective Call Forward list is a list created by the subscriber, through an interactive dialing sequence, and can be altered at the subscriber's discretion.


h. Selective Call Acceptance - An arrangement that allows a subscriber

to selectively accept only calls arriving from a list of up to 31 previously identified directory numbers.

A call will only be accepted when it is received from a telephone number that matches one of up to 31 numbers on the Selective Call Acceptance list. Calls from telephone numbers that do not match one of the 31 numbers on the Selective Call Acceptance list will be routed to an announcement stating that the called party does not wish to receive the call. If the incoming call is from a telephone number in a multi-line hunt group, this feature will not work unless the number is the main telephone number in the group, or each terminal has a unique telephone number associated with it within the group.

VA 17-DT





A. Custom Calling II Features (Cont'd)

3. Features

h. Selective Call Acceptance (Cont’d)

The Selective Call Acceptance list is a list created by the subscriber, through an interactive dialing sequence, and can be altered at the subscriber's discretion.


i. Call Block - An arrangement that allows a subscriber to selectively

block calls arriving from a list of up to 31 previously identified directory numbers. A call will be blocked when it is received from a telephone number that matches one of up to 31 numbers on the Call Block list. Calls that are blocked will be routed to an announcement stating that the called party does not wish to receive the call. If the incoming call is from a telephone number in a multi-line hunt group, this feature will not work unless the number is the main telephone number in the group, or each terminal has a unique telephone number associated with it within the group.

The Call Block list is a list created by the subscriber, through an interactive dialing sequence, and can be altered at the subscriber's discretion.


j. Signal Ring/Call Waiting - With Signal Ring/Call Waiting, incoming

calls from multiple directory numbers can be identified by a distinctive ringing pattern. This feature is available only in those central offices with superimposed or coded ringing. It is not available in central offices with frequency selective ringing.

VA 17-DT



CENTREX SERVICE 112.1 DIGITAL CENTREX SERVICE (Cont'd)

112.1.3 Rates

The following rates are for Digital Centrex Service and are in addition to the applicable service charges, monthly rates (which include the Digital Centrex Access Connection as found in Section 12.1) and non-recurring charges for other associated services or equipment.

A. Touch Call

The applicable touch call is provided at no charge

B. Custom Calling II Features

As an option provided to the customer, Custom Calling II feature rates will be applied on a per line or per Centrex customer group basis, as shown below.

Monthly Rate Monthly Rate Per Centrex Per Line Customer Group 1. Return Call

No. of Lines 1-10 $3.50 $ 20.00 11-50 2.50 100.00 51-100 2.25 225.00 101-400 2.00 700.00 401+ 1.75 ICB

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112.1.3 Rates

B. Custom Calling II Features (Cont'd) Monthly Rate Monthly Rate Per Centrex Per Line Customer Group

2. Repeat Dialing

No. of Lines 1-10 $3.50 $ 20.00 11-50 2.50 100.00 51-100 2.25 225.00 101-400 2.00 700.00 401+ 1.75 ICB

3. Caller ID

No. of Lines 1-10 $6.00 $ 35.00 11-50 5.00 175.00 51-100 4.00 275.00 101-400 3.00 650.00 401+ 1.75 ICB

4. Caller ID with Name

No. of Lines 1-10 $7.00 $ 40.00 11-50 6.00 200.00 51-100 5.00 300.00 101-400 4.00 ICB 401+ 2.75 ICB

5. Per Call Blocking 0.00 N/A

6. Selective Call Forward

No. of Lines 1-10 $4.00 $ 30.00 11-50 3.50 150.00 51-100 3.00 250.00 101-400 2.75 900.00 401+ 2.55 ICB

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112.1.3 Rates

B. Custom Calling II Features (Cont'd) Monthly Rate Monthly Rate Per Centrex Per Line Customer Group

7. Selective Call Acceptance

No. of Lines 1-10 $4.25 $ 335.00 11-50 4.00 175.00 51-100 3.75 350.00 101-400 3.50 1,200.00 401+ 3.25 ICB

8. Call Block

No. of Lines 1-10 $4.00 $ 35.00 11-50 3.75 165.00 51-100 3.50 285.00 101-400 3.25 1,200.00 401+ 3.00 ICB

9. Signal Ring/Call Waiting

No. of Lines 1-10 $4.00 $ 25.00 11-50 3.00 125.00 51-100 2.75 250.00 101-400 2.50 900.00 401+ 2.25 ICB

C. Service Charges

Applicable service charges will apply where appropriate as set forth in Section 4.

VA 17-DT



OBSOLETE SERVICE OFFERINGS – MISCELLANEOUS SERVICE ARRANGEMENTS 113.1 IBN SERVICE - SPECIAL ASSEMBLY

Special Assembly IBN Service is a special service offering for Merrill Lynch, Inc. in Charlottesville, Virginia. This special assembly offering provides a combination of basic and enhanced IBN services to Merrill Lynch and is in addition to the applicable business one-party rate per line for the Charlottesville exchange. Also included as part of IBN Service is the Virtual Facility feature. Monthly IBN Service - Special Assembly Rate Special Assembly IBN Service Rate per line equipped $ 6.50

113.2 CUSTOM CALLING FEATURES

113.2.1 Packaged Services Monthly Rate

Residence Business I.N.C.

A. Reserved

B. The following package is grandfathered as of December 30, 2000. Customers

who subscribed to this package prior to December 30, 2000, may continue to have the package until a break in service occurs or until additional features are subscribed to by the customer.

1. Package 2

(Advantage Package) Enhanced Call Waiting, Return Call Caller ID with Name, Anonymous Call Rejection, Call Waiting ID, Call Forward No Answer-Fixed and Call Forward Busy-Fixed 19.00 19.00 N/A

(T)

(D)

(D)

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OBSOLETE SERVICE OFFERINGS – MISCELLANEOUS SERVICE ARRANGEMENTS 113.2 CUSTOM CALLING FEATURES

113.2.1 Packaged Services (Cont’d)

C. The following packages are no longer available to new customers. Customers who were subscribed to these packages as of the obsolete date may continue their subscription to these packages so long as they maintain service at the same location. Monthly Rate Per CO Line Equipped Residence Business 1. Elite Package (1)

Obsolete March 29, 2006 Enhanced Call Waiting, Three-Way Calling Call Forwarding Return Call Repeat Dial Caller ID with Name (includes

Anonymous Call Rejection) Call Waiting Options Call Forward No Answer-Fixed $23.00 (I) $24.00

2. Essentials Package (1)

Obsolete June 21, 2008 (Residence Only) Enhanced Call Waiting Three-Way Calling Call Forwarding Return Call Repeat Dial Speed Dial 8 Caller ID with Name (Includes

Anonymous Call Rejection) Call Waiting ID Call Forward No Answer-Fixed Call Forward Busy-Fixed $24.00

(1) Talking Call Waiting can be added to this Custom Calling Features package at the discounted

monthly rate shown in Section 13.26.

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113.2.1 Packaged Services

C. The following packages are no longer available … (Cont'd)

Monthly Rate Per CO Line Equipped Residence Business 3. Classic Package

Obsolete June 21, 2008 Three-Way Calling Call Forwarding Return Call Caller ID with Name (includes

Anonymous Call Rejection) Call Forward No Answer-Fixed Call Forward Busy-Fixed $20.00 $20.00

4. Priority Package

Obsolete June 21, 2008 Enhanced Call Waiting Call Forwarding Call Forward No Answer-Fixed Call Forward Busy-Fixed Caller ID With Name (includes

Anonymous Call Rejection) N/A 16.00

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OBSOLETE SERVICE OFFERINGS – MISCELLANEOUS SERVICE ARRANGEMENTS 113.2 CUSTOM CALLING FEATURES (Cont’d)

113.2.2 Custom Calling Single Features

A. General

These Custom Calling Features are not offered for new installation on and after the obsolete date. The provision of these features will be continued for all customers subscribed to the service as of the specified obsolete date for each feature. The service may be continued as long as the subscriber remains at the same location or until the subscriber discontinues the service.

Custom Calling Services are optional enhanced customer services provided in addition to basic exchange telephone service. General regulations are listed in Section 13 except for those contained herein.

B. Description

1. Call Within - Obsolete June 21, 2008

Enables a subscriber with a private line to ring his extensions, including off premises extensions, by dialing his own telephone number.

2. Hot Line - Obsolete June 21, 2008

Automatically dials a pre-arranged directory number when the telephone goes off-hook.

3. Call Waiting Options - Obsolete June 21, 2008

In addition to providing Call Waiting ID (Section 13), the Call Waiting Options feature provides a variety of options for handling a second call without interrupting the current call. Options for handling a second call during an active call include answering the call, sending a "please hold" message, conferencing the caller with the current call, or forwarding the caller to voice mail. This feature is only available in packages.

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OBSOLETE SERVICE OFFERINGS – MISCELLANEOUS SERVICE ARRANGEMENTS 113.2 CUSTOM CALLING FEATURES (Cont’d)

113.2.3 Custom Calling II Single Features

A. General

These Custom Calling II Features are not offered for new installation on and after the obsolete date. The provision of these features will be continued for all customers subscribed to the service as of the specified obsolete date for each feature. The service may be continued as long as the subscriber remains at the same location or until the subscriber discontinues the service.

Custom Calling II Features are optional enhanced customer services provided in addition to basic exchange telephone service. General regulations are listed in Section 13 except for those contained herein.

B. Description

1. Caller ID-Number Only - Obsolete June 21, 2008

Caller ID-Number Only is an arrangement that allows the subscriber to view the telephone number of an incoming call before answering. After the first ring, the central office sends the telephone number of the calling party as well as the current month, day, hour and minute. If the incoming call is handled by an operator or is from outside a Caller ID equipped calling area, the calling number will not be displayed.

The Caller ID-Number Only display feature requires a telephone set or an adjunct unit capable of recognizing and displaying the calling telephone number sent from the central office.

If the incoming call is from a caller served by a PBX, only the main number of the PBX is transmitted and available for display.

If the incoming call originates from a multi-line hunt group, the telephone number transmitted will always be the main number of the hunt group.

Caller ID-Number Only is not available on operator-handled calls.

Due to blocking, the Caller ID feature is not suitable for the provision of 911 or E911 service and is, therefore, not available to 911 or E911 providers except in conjunction with their administrative lines.

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113.2.3 Custom Calling II Single Features

B. Description (Cont'd)

2. Anonymous Call Rejection (ACR) - Obsolete June 21, 2008

Anonymous Call Rejection is an arrangement provided to Caller ID-Number Only and Caller ID with Name customers that allows customers to reject receipt of calls where number or name delivery has been blocked. The calling party who has chosen to block number or name delivery will hear a recorded announcement stating that the called party will not accept number or name blocked calls. Anonymous Call Rejection is included with the Caller ID-Number Only and Caller ID with Name features and is available to non-Caller ID customers.

Like all Custom Calling II (CLASS) features, ACR will be provided based on the availability of facilities and equipment both at the serving central office and customers' premises.

C. Rates and Charges


Monthly Rate Individual Rates Residence Business

Custom Calling Features

Call Within [1] $6.00 $6.00 Hot Line [1] 5.00 5.00

Custom Calling II Features

Caller ID-Number Only [1] 11.00 11.00 Anonymous Call Rejection [1] 5.00 5.00

[1] Effective September 13, 2019 these Custom Calling features are grandfathered. Availability to

current customers is limited to features in service at existing locations.

(I)

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OBSOLETE SERVICE OFFERINGS – MISCELLANEOUS SERVICE ARRANGEMENTS 113.3 SPECIAL BILLING NUMBERS (Q - Z)

113.3.1 General

A. Special Billing Numbers will provide customers with more detailed toll billing information by having calls charged to separate billing numbers.

B. Special Billing Numbers are available to business customers when regular toll

credit cards are insufficient.

C. The numbers are available in groups of fifty (50)

D. Use of the Special Billing Numbers will allow the customer to assign a specific number to each employee, department or account as required to meet specific internal accounting needs.

E. Special Billing Numbers Service is obsoleted effective February 7, 1992.

113.3.2 Rates

The monthly charge for Special Billing Numbers is non-taxable. Per I.N.C. Month Per group of 50 Special Billing Numbers - $0.00

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OBSOLETE SERVICE OFFERINGS – MISCELLANEOUS SERVICE ARRANGEMENTS 113.4 CENTRAL OFFICE BLOCKING SERVICE

(The following Central Office Blocking Service options are not offered for new installations on and after the obsoleted date. Existing service will be continued for the same subscriber as long as the subscriber remains at the same physical location or until the subscriber discontinues the service.

113.4.1 General

General regulations listed in Section 13.19.1 apply.

113.4.2 Central Office Blocking Service Options

Option #1 - (Obsolete May 1, 2009) 1+700, 0+700

113.4.3 Rates

The following rates and charges are for Central Office Blocking Service and are in addition to the applicable service charges, monthly rates and nonrecurring charges for exchange access lines and other associated services or equipment.

Monthly Rate A. Recurring

Option #1 Residence $0.00 Business 0.00

B. Nonrecurring

Nonrecurring service charges and Service Order charges are not applicable to Central Office Blocking Service Option 1.

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OBSOLETE SERVICE OFFERINGS – AUXILIARY EQUIPMENT 114.1 GROUP ALERTING SERVICE (FIRE REPORTING SYSTEM)

A. Fire bar group alerting service is used with Recorder-Announcer Systems for reporting fires to members of volunteer fire departments at their respective residence or business telephones.

B. When the fire number is dialed, the group alerting relay equipment is activated and all

telephones connected to the fire bar ring simultaneously. When a fire call is received, the telephones which are connected with the group alerting services receive a continuous ring to allow the fireman to differentiate between fire calls and regular calls. All telephones will continue to ring until they are answered or the calling party hangs up. In the event one or more of the telephones connected to the fire bar is in use when a fire call is placed, the person talking will receive a warning signal. Both parties must then hang up, which will allow the station connected to the fire bar to receive the fire call. (Requires business individual access line service to be activated. Cannot be the same as the working instrument).

C. Group alerting service is furnished at the following charges:

Per I.N.C. Month

Group Alerting Service, (each group 10 units) $ - $32.41

114.2 SUPPLEMENTAL CUSTOMIZED EQUIPMENT

A. General

The following equipment has special arrangements or units specifically engineered to meet the subscribers' requirements and is not included elsewhere in this Local Terms of Service.

B. Rates

These rates and charges are in addition to all other applicable charges for service and equipment covered by this Local Terms of Service.

Per I.N.C. Month

Private Line/Radio Circuit Equipment (special assembly for F.A.A. - Charlottesville-Albemarle Airport) $50.00 $40.86

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OBSOLETE SERVICE OFFERINGS – PRIVATE LINE SERVICE AND CHANNELS 120.1 PRIVATE LINE EQUIPMENT

Battery Supply Per I.N.C. Month Common Battery Operations: Common battery operation of a local channel used as an Intra-exchange private line may be provided when the channel is routed through a common battery office to provide common battery talking and automatic ringing on the private line. Common battery operation, per channel $5.00 $4.98

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OBSOLETE SERVICE OFFERINGS SPECIAL PACKAGED OFFERINGS

122.1 SOLUTIONS – RESIDENCE


A. The following Solutions packages are no longer available to new customers. Customers who were subscribed to these packages as of the obsolete date may continue their subscription to these packages so long as they maintain service at the same location. Monthly Rate

1. Reserved

2. Custom Solution I(1) $42.00 Local Exchange Service Advantage Custom Calling Package

3. Ideal Solution(1) 49.00

Local Exchange Service Essentials Custom Calling Package 60 minutes Local Toll

4. Sure Solution II (1) 45.00

Local Exchange Service Essentials Custom Calling Package

5. Choice Solution(1) 40.00

Local Exchange Service Enhanced Call Waiting Call Forwarding Call Forward No Answer-Fixed Call Forward Busy-Fixed 60 minutes Local Toll

6. Standard Solution I(1) 35.00

Local Exchange Service Enhanced Call Waiting 60 minutes Local Toll

(1) As of October 1, 2010, this service is limited to lines in service for existing customers.

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A. The following Solutions packages …. (Cont'd) Monthly Rate

7. Basic Solution(1) $45.00

Local Exchange Service Classic Custom Calling Package 60 minutes Local Toll

8. Classic Solution (1) 43.00

Local Exchange Service Classic Custom Calling Package

9. Core Solution(1) 50.00

Local Exchange Service Call Forwarding Enhanced Call Waiting – Optional Three-Way Calling Caller ID with Name (includes

Anonymous Call Rejection) Repeat Dial Return Call Call Forward No Answer-Fixed Call Forward Busy-Fixed Speed Dial 8 Selective Call Acceptance Selective Call Forwarding Selective Call Ring Selective Call Blocking - with unlimited expanded local calling option

(Community Connect and Extended Area Calling), where offered (2) 50.00

(1) As of October 1, 2010, this service is limited to lines in service for existing customers. (2) Customers must also subscribe to Embarq Communications of Virginia, Inc. Solutions Unlimited -

Option 1 long distance plan.

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10. Clear Solution(1) $50.00

Local Exchange Service Call Forwarding Three-Way Calling Caller ID with Name (includes

Anonymous Call Rejection) Repeat Dial Return Call Call Forward No Answer-Fixed Call Forward Busy-Fixed Speed Dial 8 (1) Selective Call Acceptance Selective Call Forwarding Selective Call Ring Selective Call Blocking - with unlimited expanded local calling option


11. Standard Solution II (1) 34.00

Local Exchange Service Enhanced Call Waiting Three-Way Calling Call Forwarding Call Forward No Answer-Fixed Call Forward Busy-Fixed



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12. Personal II Solution $45.00

Obsolete July 22, 2008 (1) Local Exchange Service Enhanced Call Waiting - Optional Call Waiting ID Three-Way Calling Call Forwarding Caller ID with Name (includes

Anonymous Call Rejection) Call Forward Busy-Fixed Call Forward No Answer-Fixed Return Call Repeat Dial Selective Call Forwarding - with unlimited expanded local calling option



Option 1 or Option 2 long distance plan.

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13. Safe and Sound II Solution (1) (2) $32.00


Anonymous Call Rejection)

14. Reserved (1) Customers must purchase the deregulated services LineGuard or Data LineGuard and Home Phone

Warranty. These additional required services are not regulated under this Local Terms of Service.


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15. Special Plan Bundle (1) (2) $44.95

Local Exchange Service Enhanced Call Waiting - Optional Call Forwarding Caller ID with Name (includes

Anonymous Call Rejection) Call Forward Busy-Fixed Call Forward No Answer-Fixed Return Call Repeat Dial Call Waiting ID Selective Call Acceptance

(1) The Special Plan Bundle is available for $34.00 when customers also subscribe to the following two

services: (1) Embarq Communications of Virginia, Inc. Solutions Unlimited – Option 1 long distance plan; and (2) either the Company's High-speed Internet (DSL) Service, DISH Network® Satellite TV from the Company or EMBARQ Wireless.


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16. Standard Home Phone Service II (1)(2) $45.00


Anonymous Call Rejection) Enhanced Call Waiting - Optional Call Waiting ID Three-Way Calling Call Forwarding Repeat Dial Return Call Selective Call Forwarding Speed Dial 8

(1) Customers must also initially subscribe to any Embarq Communications of Virginia, Inc. long distance

plan plus any two of the following services: LineGuard, Data LineGuard, Voicemail or Home Phone Warranty. These services are not regulated under this Local Terms of Service.


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17. Progressive Plan (1) (2) $36.50

Local Exchange Service Enhanced Call Waiting - Optional Call Waiting ID Three-Way Calling Caller ID with Name (includes

Anonymous Call Rejection) Call Forwarding Call Forward No Answer-Fixed Call Forward Busy-Fixed - with unlimited expanded local calling option

(Community Connect and Extended Area Calling), where offered (3)

18. Simple Solution(2) 31.00


Anonymous Call Rejection) Speed Dial 8

(1) Customers must also subscribe to Voicemail. If Voicemail is not available, one of the following

features must be substituted: Home Phone Warranty, LineGuard or Data LineGuard. Customers who subscribed to Progressive Plan prior to February 18, 2007 are not required to subscribe to these additional services.

(2) No longer available to new subscribers and limited to existing lines in service for current customers. (3) Customers must also subscribe to Embarq Communications of Virginia, Inc. Solutions Unlimited -


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19. Follow Me Plan (1) (2) $37.00

Local Exchange Service Enhanced Call Waiting - Optional Call Waiting ID Three-Way Calling Caller ID with Name (includes

Anonymous Call Rejection) Call Forward No Answer-Fixed Call Forward Busy-Fixed Return Call Repeat Dial

20. Essential Home Phone Plan(2) 36.00


Anonymous Call Rejection) Call Waiting ID (optional) Enhanced Call Waiting Speed Dial 8

(1) Customers must also subscribe to the Company’s non-regulated Voicemail with Integrated Calling

Features (ICF). This bundle is only available where Voicemail with ICF is technically feasible. (2) No longer available to new subscribers and limited to existing lines in service for current customers.

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21. Simple Choice Bundle (1) (2) 35.95

Local Exchange Service Choice of Available Custom Calling

or ExpressTouch Features (1) Effective January 19, 2015, Simple Choice Bundle is not available to new customers and is limited to

lines in service for existing customers. (2) The customer must also subscribe to the Embarq Communications of Virginia, Inc. Easy Talk Simple

Choice Long Distance plan.

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A. The following Solutions packages …. (Cont'd)

Monthly Rate “A” Exchanges (1) “B” Exchanges (1)

22. Simple Choice Unlimited Bundle (2) (3) $29.95 (4) $39.95 (5)

Local Exchange Service Choice of available Custom Calling

or Express Touch Features Unlimited expanded local calling


(1) See Section 22.1.3.A.3.a. following for listing of “A” and “B” Exchanges. (2) Effective January 19, 2015, Simple Choice Unlimited Bundle is not available to new customers and is

limited to lines in service for existing customers. (3) The customer must also subscribe to the Embarq Communications of Virginia, Inc. Easy Talk Simple

Choice Unlimited Long Distance plan. (4) Simple Choice Unlimited Bundle is available in “A” Exchanges at the following rates when customers

also subscribe to the following services in addition to Embarq Communications of Virginia, Inc. Easy Talk Unlimited Long Distance plan: • The monthly Simple Choice Unlimited rate will be discounted by $5.00 when customers also

subscribe to the Company’s High Speed Internet (1.5M or higher). (5) Simple Choice Unlimited Bundle is available in “B” Exchanges at the following rates when customers

also subscribe to the following services in addition to Embarq Communications of Virginia, Inc. Easy Talk Unlimited Long Distance plan: • The monthly Simple Choice Unlimited rate will be discounted by $5.00 when customers also

subscribe to the Company’s High Speed Internet (1.5M or higher).

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A. The following Solutions packages …. (Cont'd)

22. Simple Choice Unlimited Bundle (Cont’d)

a. “A” and “B” Exchanges

“A” Exchanges

Altavista Ararat Arvonia Axton Bachelors Hall Bassett Beaverdam Blackstone Boones Mill Brodnax Brookneal Brownsburg Buckingham Buena Vista Burkeville

Burnt Chimney Charlottesville Collinsville Crewe Crozet Dillwyn Farmville Ferrum Fieldale Fork Union Front Royal Gladys Glasgow Gum Tree Halifax

Hampden-Sydney Kenbridge La Crosse Lexington Luray Martinsville Meadows Of Dan Montpelier Natural Bridge Spencer Stanley Stuart Union Hall Woolwine

“B” Exchanges

Palmyra Prospect Ridgeway Rocky Mount Rustburg Schuyler

Scottsville Shenandoah South Boston South Hill Stanardsville Turbeville

Victoria Virgilina Volens Washington Whitmell

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122.2 SOLUTIONS – BUSINESS

122.2.1 Term Discount Plan (TDP)▲

(Obsolete October 1, 2010) - No longer available to new subscribers and limited to existing lines in service for current customers.

A. General

1. A Term Discount Plan (TDP) provides Solutions Business customers who

have two or more packages at the same or different locations that are billed under a single bill, with discounted rates for the second and each additional package (up to a maximum of eight discounted packages) when the customers also subscribe to any Embarq Communications of Virginia, Inc. long distance plan.

2. Only those Solutions business packages as specified in Section

122.2.1.C.2. are eligible for discounts under this Term Discount Plan. No discount applies on the initial business package subscribed to under this TDP.

3. Customers may subscribe to the same or different business packages

under this TDP. However, the discount applies only on those additional packages for which the monthly rate specified in this Local Terms of Service is equal to or less than the monthly rate of the initial business package.

4. Customers must subscribe to a two-year TDP commitment period to

receive the discount. At the end of the TDP commitment period the customer may renew the TDP for another two-year TDP commitment period. If the customer does not specify renewal terms in writing 90 days prior to the expiration of the TDP, the commitment period and the discount in effect at the time of expiration will automatically be extended for 12 months. The customer can terminate service at the end of the commitment period with no penalty or obligation to continue the service.

5. Rate increases or decreases will automatically be applied to the monthly

term plan rates for the remaining term of the TDP. If a Company initiated rate increase causes the services under the TDP to increase by 10% or more annually, then the customer may cancel the TDP without incurring termination liability charges provided the customer notifies the Company within 30 days after the effective date of the rate increase.


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122.2.1 TERM DISCOUNT PLAN (TDP) (Cont’d)


1. If a TDP customer disconnects any or all of the business packages subscribed to under the TDP, a termination liability charge will apply for the lines that are disconnected. The termination liability charge will be a one-time charge of $50.00 per business package that is prematurely disconnected.

2. If a TDP customer retains the access line associated with a Solutions

business package, but discontinues any or all of remaining features and services that are required to receive the TDP discount, no termination liability charges will apply. However, all discounts for which the customer was eligible under this TDP will cease as of the date the required service(s) and/or feature(s) is discontinued, and the monthly rate for the remaining access lines will default to the applicable monthly rate specified in this Local Terms of Service for business individual line service.

C. Discounts

1. Customers who subscribe to two or more of the business packages listed

as follows will receive a 10% discount off the monthly rate specified in this Local Terms of Service for the second and each additional package. A maximum of eight packages are eligible for the discount.

2. Business packages eligible for the discount under this TDP are:

Sure Solution II Priority Solution Economy Solution Rotary Classic Solution Economy Bundle II A

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122.2 SOLUTIONS – BUSINESS (Cont’d)

122.2.2 RATES and CHARGES

A. The following Solutions packages are no longer available to new customers. Customers who were subscribed to these packages as of the obsolete date may continue their subscription to these packages so long as they maintain service at the same location. Monthly Rate

1. Economy II Solution (1) (3) $46.00

Local Exchange Service Choice of three of the following: Call Forward No Answer-Fixed

plus Call Forward Busy-Fixed) Enhanced Call Waiting (2) Caller ID with Name (includes

Anonymous Call Rejection) Three-Way Calling Repeat Dial

2. Reserved

(1) Customers must also purchase any Embarq Communications of Virginia, Inc. long distance plan. (2) When Enhanced Call Waiting and Caller ID with Name are the selected features, Call Waiting ID is

also provided. (3) As of October 1, 2010, this service is limited to lines in service for existing customers.

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A. The following Solutions packages … (Cont'd) Monthly Rate

3. Choice Solution(1) $ 54.00

Local Exchange Service Enhanced Call Waiting Three Way Calling Call Forwarding Call Forward No Answer-Fixed Call Forward Busy-Fixed 60 Minutes Local Toll

4. Standard Solution II(1) 46.00

Local Exchange Service Enhanced Call Waiting Three Way Calling Call Forwarding Call Forward No Answer-Fixed Call Forward Busy-Fixed

5. Reserved

6. Classic Solution(1) 52.00 Local Exchange Service Classic Custom Calling Package


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7. Priority Solution(1) $48.00

Local Exchange Service Enhanced Call Waiting Call Forwarding Call Forward No Answer-Fixed Call Forward Busy-Fixed Caller ID With Name (includes

Anonymous Call Rejection)


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8. Sure Solution II (1) $50.00


Enhanced Call Waiting Three-Way Calling Call Forwarding Return Call Repeat Dial Speed Dial 8 (1) Caller ID with Name (includes

Anonymous Call Rejection) Call Forward No Answer-Fixed Call Forward Busy-Fixed - with unlimited expanded local calling 77.00 (2)

option (Community Connect and Extended Area Calling), where available

(1) No longer available to new subscribers and limited to existing lines in service for current customers. (2) Customers must also subscribe to Embarq Communications of Virginia, Inc. Small Business

Unlimited Solutions II long distance plan. Customers who subscribed to this service prior to June 1, 2005 who also subscribe to the grandfathered Small Business Unlimited long distance plan must also subscribe to Voicemail. Those additional required services are not regulated under this Local Terms of Service.

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9. Economy Solution $44.00 (1)

(Obsolete October 1, 2010) (4)


Choice of two of the following: Call Forward No Answer - Fixed

plus Call Forward Busy - Fixed Enhanced Call Waiting (2) Caller ID with Name (includes

Anonymous Call Rejection) Signal Ring Plus - with unlimited expanded local calling 44.00 (3)


(1) Customers must also subscribe to any Embarq Communications of Virginia, Inc. long distance plan. (2) When Enhanced Call Waiting and Caller ID with Name are the selected features, Call Waiting ID is

also provided. (3) Customers must also subscribe to Embarq Communications of Virginia, Inc. Small Business

Unlimited Solutions II long distance plan.

(4) No longer available to new subscribers and limited to existing lines in service for current customers.

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10. Rotary Classic Solution (1) (5) $79.00


Rotary Line Service Three-Way Calling Call Forwarding Return Call Caller ID with Name (includes

Anonymous Call Rejection) Call Forward No Answer-Fixed Call Forward Busy-Fixed Unlimited expanded local calling


11. Economy Bundle II A(5) 46.00 (2)


Choice of three of the following: Call Forward No Answer - Fixed

plus Call Forward Busy - Fixed Enhanced Call Waiting (3) Caller ID with Name (includes

Anonymous Call Rejection) Three-Way Calling Return Call - with unlimited expanded local calling 46.00 (4)


(1) Customers must also subscribe to Embarq Communications of Virginia, Inc. Small Business

Unlimited Solutions II long distance plan. Customers who subscribed to this service prior to June 1, 2005 who also subscribe to the grandfathered Small Business Unlimited long distance plan must also subscribe to Voicemail.

(2) Customers must also subscribe to any Embarq Communications of Virginia, Inc. long distance plan. (3) When Enhanced Call Waiting and Caller ID with Name are the selected features, Call Waiting ID is

also provided. (4) Customers must also subscribe to Embarq Communications of Virginia, Inc. Small Business

Unlimited Solutions II long distance plan. (5) No longer available to new subscribers and limited to existing lines in service for current customers.

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A. The following Solutions packages ….(Cont'd) Monthly Rate 12. Complete Business Bundle (3)


Enhanced Call Waiting Three-Way Calling Call Forwarding Return Call Repeat Dial Speed Dial 8 Caller ID with Name (includes

Anonymous Call Rejection) Call Waiting ID Call Forward No Answer-Fixed Call Forward Busy-Fixed Unlimited expanded local calling


Initial bundle $56.00 (1) 2nd through 9th bundle (per bundle)

per location 50.00 (2) (1) Customers must also subscribe to 1.5 Mbps (or greater) High-speed Internet under a two year (or

greater) term commitment, Voice Mail, DSL Secure, and Embarq Communications of Virginia, Inc. Small Business Unlimited Solutions II long distance plan.

(2) Customers must also subscribe to the Embarq Communications of Virginia, Inc. Small Business

Unlimited Solutions II long distance plan. (3) No longer available to new subscribers and limited to existing lines in service for current customers.

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122.3 CONNECTION CENTRAL BUNDLE ▲

(Obsolete October 1, 2010 - no longer available to new subscribers and limited to existing lines in service for current customers.)

122.3.1 General

A. Connection Central Bundle is an optional business service enrollment plan that

permits a customer to receive features and services for a flat monthly rate for each bundle provided. Connection Central Bundle includes the following features and services:

1. Flat Rate Local Exchange Service 2. Rotary Line Service (optional) 3. Three-Way Calling with Transfer 4. Caller ID with Name (includes Anonymous Call Rejection) 5. Enhanced Call Waiting (optional) 6. Call Waiting ID (optional) 7. Unlimited expanded local calling option (Community Connect), where

offered

122.3.2 Regulations

A. The Plan is not available with Business Individual Line Service, Centrex, ISDN Service lines, Payphone Line Service lines, or PBX Trunks.

B. The Plan is not available to customers who are or become toll restricted. Service

Charges will not apply for those existing lines converted, in-place, to business exchange service due to company-initiated toll restrictions. Such customers will not be permitted to re-enroll in this Plan until such time as all associated unpaid balances are satisfactorily paid in full.

C. Customers may subscribe to a maximum of two Connection Central Bundles per

location which must be billed under a single bill. Customers may additionally subscribe to up to nine Solutions - Business Packages as described elsewhere in this section, except that customers may only subscribe to a combination of nine Solutions - Business Packages and Connection Central Bundles that include unlimited expanded local calling.

D. Service Charges do not apply when:

1. A Connection Central Bundle replaces existing Local Exchange Service; 2. Customers request a change from a Connection Central Bundle back to

regulated Local Exchange Service; 3. New and additional Connection Central Bundle lines are added.


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122.3 CONNECTION CENTRAL BUNDLE ▲


A. Connection Central Bundle is available under a Term Discount Plan (TDP) for term commitments of one or two years. At the end of the TDP commitment period the customer may renew the TDP for another one or two year TDP commitment period. If the customer does not specify renewal terms in writing 90 days prior to the expiration of the TDP, the commitment period and the discount in effect at the time of expiration will automatically be extended for 12 months. The customer can terminate service at the end of the commitment period with no penalty or obligation to continue the service.



C. If customers disconnect one or both of the access lines associated with

Connection Central Bundle prior to the expiration of the TDP, a termination liability charge will apply for the disconnected line(s). The termination liability charge will be a one-time charge equal to the sum of 50% of the payments that would apply for the remainder of the TDP.

D. If a customer retains the access line(s) associated with Connection Central

Bundle, but discontinues any or all of the associated features and services, no termination liability charges will apply. However, all discounts for which the customer was eligible under this TDP will cease as of the date the service(s) and/or feature(s) are discontinued, and the monthly rate for the access lines(s) will default to the applicable monthly rates specified in this Local Terms of Service.


Monthly Rate (1)

A. One Year Commitment Period, per bundle $59.00 (2) (3)

B. Two Year Commitment Period, per bundle 59.00 (2) (3) (1) The Monthly Rate includes the ELS adders as found in Section 3.2.1 of this Local Terms of Service. (2) Initial bundle - Customers must also subscribe to 1.5 Mbps (or greater) High-speed Internet under a

one or two year term commitment, DSL Secure, Embarq Communications of Virginia, Inc. Small Business Unlimited Solutions II long distance plan, and must purchase the Company’s non-regulated Connection Central CPE.

(3) Second bundle - Customers must also subscribe to the Embarq Communications of Virginia, Inc. Small Business Unlimited Solutions II long distance plan.

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122.4 MULTILINE BUNDLE ▲

(Obsoleted October 1, 2010 - no longer available to new subscribers and limited to existing lines in service for current customers.)

122.4.1 General

A. MultiLine Bundle is an optional business service enrollment plan that permits

customers to receive Local Exchange Service and additional features and services for a flat monthly rate, for each MultiLine Bundle provided. Customers must subscribe to at least two MultiLine Bundles per location, which must be billed under a single invoice.

122.4.2 Regulations

A. The Plan is not available with Centrex, ISDN Service lines, Payphone Line

Service lines, or PBX Trunks.

B. The Plan is not available to customers who are or become toll restricted. Service Charges will not apply for those existing lines converted, in-place, to business exchange service due to company-initiated toll restrictions. Such customers will not be permitted to re-enroll in this Plan until such time as all associated unpaid balances are satisfactorily paid in full.

C. Service Charges as specified in Section 4 apply for new and additional MultiLine

Bundles and moves of existing MultiLine Bundles.

D. Service Charges do not apply when a MultiLine Bundle replaces existing Local Exchange Service.

E. Customers may subscribe to a maximum of nine MultiLine Bundles with unlimited

expanded local calling. Customers may additionally subscribe to up to nine Solutions - Business Packages as described elsewhere in this section except that customers may only subscribe to a combination of nine Solutions - Business Packages and MultiLine Bundles that include unlimited expanded local calling.


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122.4 MULTILINE BUNDLE (Cont’d)


A. MultiLine Bundle is available under a Term Discount Plan (TDP) for term commitments of one, two or three years. At the end of the TDP commitment period the customer may renew the TDP for another one, two or three year TDP commitment period. If the customer does not specify renewal terms in writing 90 days prior to the expiration of the TDP, the commitment period and the discount in effect at the time of expiration will automatically be extended for 12 months. The customer can terminate service at the end of the commitment period with no penalty or obligation to continue the service.



C. If a customer disconnects any of the access lines associated with MultiLine

Bundle prior to the expiration of the TDP, there will be no termination liability charges applicable to MultiLine Bundle regulated services. A termination liability charge is only applicable should the customer also disconnect required non-regulated companion service(s).

D. Customers must retain a minimum of two MultiLine Bundles. If disconnection of

any access line associated MultiLine Bundle(s) prior to the end of the TDP results in only one remaining MultiLine Bundle, that remaining bundle will default to the applicable rates for the Local Exchange Service access line or key trunk, including Rotary Line Service if the line or trunk is so equipped, plus the rates for the individual features specified in this Local Terms of Service.

E. If a customer retains the access line(s) associated with MultiLine Bundle, but

discontinues any or all of the required regulated services then the associated access line(s) will default to the applicable rates for the Local Exchange Service access line or key trunk, including Rotary Line Service if the line or trunk is so equipped, plus the rates for the individual features specified in this Local Terms of Service.

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122.4 MULTILINE BUNDLE (Cont’d)


A. MultiLine Bundle (1)

Flat Rate Key Trunk or Flat Rate Business 1-Party Local Exchange Service Rotary Line Service (optional) Three-Way Calling with Transfer (optional) Caller ID with Name (optional) (includes Anonymous Call Rejection)

Monthly Rate (2) 1. Month-to-Month, per bundle $50.60 (3) 2. One Year Commitment Period, per bundle 50.60 (3) 3. Two Year Commitment Period, per bundle 49.00 (3) 4. Three Year Commitment Period, per bundle 45.00 (3)

- with unlimited expanded local calling

(Community Connect Service), where available

1. Month-to-Month, per bundle 50.60 (4) 2. One Year Commitment Period, per bundle 50.60 (4) 3. Two Year Commitment Period, per bundle 49.00 (4) 4. Three Year Commitment Period, per bundle 45.00 (4)

(1) Customers must also subscribe to: 1) the Company’s non-regulated 1.5 Mbps (where available) or

greater High-speed Internet (in locations where 1.5 Mbps is not available, customers may alternatively subscribe to the Company’s 768 Kbps High-speed Internet or non-regulated Satellite Broadband Service); or 2) the Company’s non-regulated Dedicated IP Service. The qualifying service must be billed on the same invoice as the MultiLine Bundles, but may be provisioned on access lines or trunks other than the MultiLine Bundle that are billed under the same invoice.

(2) The Monthly Rate includes the ELS adders as found in Section 3.2.1 of this Local Terms of Service. (3) Customer must also subscribe to an Embarq Communications of Virginia, Inc. long distance plan. (4) Customers must also subscribe to Embarq Communications of Virginia, Inc. Small Business

Unlimited Solutions II long distance plan.

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122.5 SOLUTIONS II – BUSINESS▲

(Obsoleted October 1, 2010 – All Solutions II – Business packages are limited to existing lines in service for current customers and are no longer available to new customers.)

122.5.1 General

A. Solutions II is an optional business service enrollment plan that permits a

customer to receive Business Local Exchange Service and additional features and services for a flat monthly rate for each Solutions II business line.

122.5.2 Regulations

A. Solutions II customers may terminate their enrollment in the plan at any time

upon notice to the Company.

B. Unless terminated by the Solutions II customer or the Company, a customer will remain enrolled in the Plan, as amended from time-to-time, with any applicable changes in rate, for as long as the Plan continues to be offered by the Company.

C. The Plan is not available with Centrex Service II, ISDN-PRI Service lines,

Payphone Line Service, or PBX Trunks.

D. The Plan is not available to customers who are or become toll restricted. Service Charges will not apply for those existing lines converted, in-place, to business exchange service due to company-initiated toll restrictions. Such customers will not be permitted to re-enroll in this Plan until such time as all associated unpaid balances are satisfactorily paid in full.

E. No more than nine (9) business lines can be enrolled with the Solutions II

option(s) for each customer location or per account. Multiple location accounts are limited to nine unlimited expanded local calling lines per account.

F. Service Charges, as described in Section 4, apply to requests for new and

additional Solutions II lines, and for moves of existing lines.

G. Service Charges do not apply when:

1. Solutions II replaces existing Local Exchange Service or; 2. Customers request a change from Solutions II back to Local Exchange

Service.

H. Solutions II customers are not eligible for promotional offerings associated with the Custom Calling and Custom Calling II Features included in the Plan, unless specifically provided for in a promotional offering.


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122.5 SOLUTIONS II – BUSINESS▲


I. Service Charges will not apply for those existing lines converted, in-place, to business exchange service due to company-initiated toll restrictions. In addition, any optional services not affected by the toll restriction will convert to their applicable rates specified in this Local Terms of Service. Such customers will not be permitted to re-enroll in this Plan until such time as all associated unpaid balances are satisfactorily paid in full.

J. Prices of the individual services included in these packages may be higher or

lower than the packaged offering. These packages are available for as long as the customer retains all of the required services. If a customer discontinues any of the services that are required to be eligible for a package, the non-discounted rates for each remaining individual service that was part of the packaged offering will apply.

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122.5 SOLUTIONS II – BUSINESS▲ (Cont’d)


A. Solutions II is available under a Term Discount Plan (TDP) for term commitments of one, two or three years. At the end of the TDP commitment period the customer may renew the TDP one, two or three year TDP commitment period. If the customer does not specify renewal terms in writing 90 days prior to the expiration of the TDP, the commitment period and the monthly rate in effect at the time of expiration will automatically be extended for 12 months. The customer can terminate service at the end of the commitment period with no penalty or obligation to continue the service.



C. For Complete Business Bundle II, if a customer disconnects any of the access

lines prior to the expiration of the TDP, there will be no termination liability charges applicable to regulated services. A termination liability charge is only applicable should the customer also disconnects the Company’s non-regulated High-speed Internet when originally purchased as an accompanying qualifier service prior to the expiration of the associated TDP.

For Connected II and Economy Bundle II B, if a customer disconnects any of the access lines prior to the expiration of the TDP, a termination liability charge will apply for the disconnected access line(s). The termination liability charge will be a one-time charge of $50.00 for each access line associated with Connected II and/or Economy Bundle II B that is prematurely disconnected.

D. If a customer retains the access line(s) associated with a Solutions II business

package, but discontinues any or all of the associated regulated features and services, no termination liability charges will apply. However, all discounts for which the customer was eligible under this TDP will cease as of the date the service(s) and/or feature(s) are discontinued, and the monthly rate for the access lines(s) will default to the applicable monthly rates specified in this Local Terms of Service.

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122.5 SOLUTIONS II – BUSINESS▲ (Cont’d)


A. Connected II (1)

Business Key Trunk or Flat Rate Business 1-Party Local Exchange Service Rotary Hunt Service (optional) Enhanced Call Waiting Three-Way Calling or Three-Way Calling with Transfer Call Forwarding Return Call Repeat Dial Speed Dial 8 Caller ID with Name (includes

Anonymous Call Rejection) Call Forward No Answer-Fixed Call Forward Busy-Fixed - Unlimited expanded local calling


Monthly Rates

Exchange

Month-to- Month,

per bundle

Term Commitments 1 Year,

per bundle 2 Years,

per bundle 3 Years,

per bundle

All Exchanges $75.00 $75.00 $75.00 $68.00


Unlimited Solutions II long distance plan (Option 2 – Extended Calling USA).

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122.5 SOLUTIONS II – BUSINESS


B. Economy Bundle II B (1)

Flat Rate Business 1-Party Local Exchange Service Choice of three of the following: Call Forward No Answer - Fixed

plus Call Forward Busy - Fixed Enhanced Call Waiting (2) Caller ID with Name (includes Anonymous Call Rejection) Three-Way Calling Return Call - Unlimited expanded local calling

(Community Connect and Extended Area Calling), where available (3)

Monthly Rates

Exchange

Month-to- Month,

per bundle


per bundle 2 Years,

per bundle 3 Years,

per bundle

All Exchanges $57.00 $57.00 $57.00 $57.00

(1) Customers must also subscribe to an Embarq Communications of Virginia, Inc. long distance plan. (2) When Enhanced Call Waiting and Caller ID with Name are the selected features, Call Waiting ID is

also provided. (3) Offered only when customers subscribe to an Embarq Communications of Virginia, Inc. Small

Business Unlimited Solutions II – Option 1 long distance plan.

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122.5 SOLUTIONS II – BUSINESS

122.5.4 Rates And Charges (Cont’d)

C. Complete Business Bundle II (1)

Business Key Trunk or Flat Rate Business 1-Party Local Exchange Service Rotary Line Service (optional) Enhanced Call Waiting Three-Way Calling or Three-Way Calling with Transfer Call Forwarding Return Call Repeat Dial Speed Dial 8 Caller ID with Name (includes Anonymous Call Rejection) Call Waiting ID Call Forward No Answer-Fixed Call Forward Busy-Fixed - Unlimited expanded local calling


Monthly Rates

Exchange

Month-to- Month,

per bundle


per bundle 2 Years,

per bundle 3 Years,

per bundle

All Exchanges $59.00 $59.00 $59.00 $59.00


Unlimited Solutions II long distance plan (Option 2 – Extended Calling USA). In addition, customers must also subscribe to 1.5 Mbps (or greater) High-speed Internet.

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