local solutions in nrw management through north-south water operator partnerships the case of...
TRANSCRIPT
Local solutions in NRW management through North-South Water Operator Partnerships
The Case of Nakuru: Translating Policy to Practice
Presented by:Nancy Ndirangu (SNV Kenya) & James Nganga (NAWASSCO)
29th – 31st May, 2013
Content
1. Introduction and background2. Approach and methodology3. Results of the action4. Conclusion
Purpose of 5th Symposium
• In Kenya access to water is enshrined in the Constitution of Kenya 2010 as a basic human right; a key commitment of government’s Vision 2030
• Estimated access to water and sanitation is 59% and 32% respectively (Joint Monitoring Programme Report 2012)
• Key challenges are old infrastructure, high population growth, inadequate investments, and inadequate capacities of the mandated water sector institutions
• Hence, part of the solution lies in developing the capacities of both institutions and individuals in the key sector institutions
Introduction
Purpose of 5th Symposium
The water sector reform:
• National Water Policy (Sessional Paper No. 1 of 1999)
• The Water Act 2002
• Provision of legal and institutional framework
• Separation of roles for policy formulation, regulation and
service provision
Background
Purpose of 5th Symposium
The Water Sector Institutional Framework
Purpose of 5th Symposium
• The project: “Partnerships for Capacity Building in Sustainable Development and Maintenance of Water Infrastructure in Kisumu and Nakuru, Kenya”
• Aim to strengthen the capacity of a total of 19 WSPs in two Water Services Board areas in sustainable development and O&M of water and sanitation infrastructure
• Focus on improving the effectiveness and efficiency of water production, distribution and waste water treatment
• Water distribution: focus on reduction of physical and commercial losses through NRW pilots (in Nakuru and Kisumu) and up-scaling of demonstrated experiences, internally and externally (other WSPs)
• This presentation: Nakuru pilot in NAKA, Southern supply zone
The NRW Reduction Pilot Project
Purpose of 5th SymposiumThe roles of partners:• Rift Valley Water Services Board (RVWSB)
Provide funding for DMA establishment; participate in up-scaling the NRW model to 10 WSPs)
• Nakuru Water, Sanitation and Sewerage Company (NAWASSCO)Beneficiary Partner: spearhead the NRW pilot and scale-up operational performance improvements by embedding the demonstrated ‘caretaker approach’ in the organization.
• Vitens Evides International (VEI)Lead partner in the Water Operator Partnership: provider of TA to NAWASSCO in improving the efficiency and effectiveness of the water production and distribution (NRW) process.
• Hoogheemraadschap de Stichtse Rijnlanden (HDSR)Provider of TA in improving the efficiency and effectiveness of waste water collection and treatment.
• SNV Netherlands Development OrganizationProvider of capacity building support, facilitator of knowledge networking and learning documentation and scaling-up the emerging models.
• Sustainable Aid in Africa (SANA) InternationalCapacity building support to ‘pro-poor units’ in development and implementation of a Pro-poor Strategy and Action Plan
Purpose of 5th Symposium
The Systematic Action Research Approach
Purpose of 5th Symposium
IWA Water Balance Model:Methodology
Purpose of 5th Symposium
1. Translating theory into practice: implementing the NRW Pilot• Awareness raising on the ACP-EUWF funded project and the NRW pilot• Setting up the NRW team at NAWASSCO• Staff training on the theory of Systemic Action Research and the IWA Water
Balance Model• Selection of the pilot zone/DMA• Isolation of the pilot area DMA• Measurement of total input-output-NRW volumes• Leak detection and repair• In field assessment of service connections• Customer meter testing, servicing and sealing • Testing of production and territory meters• Subdivision of the assessed connections into sub-zones A, B, C• Minimum night flow measurements to quantify (in)visible leakages• Step-testing to locate (in)visible leaks• Gate- locked premises• Applying the action research (SAR) approach in follow-up activities
Methodology – Implementation of NAKA Pilot
Purpose of 5th Symposium
• GIS - (see http://nakinfo.unibe.ch)
• MIS (example in adjacent figure)
Methodology - Development of GIS and MIS systems
Purpose of 5th SymposiumMethodology - Adoption of Caretaker
Approach
Purpose of 5th Symposium
Methodology – Upscaling the Pilot (to NAWASSCO & 10 WSPs)(NAWASSCO: from NAKA pilot to Western supply zone)
Purpose of 5th Symposium
Methodology – Upscaling the Pilot(DMA establishment institutionalizing the caretaker approach)
Purpose of 5th Symposium
1. Improved Technical (NRW) and Financial (Revenue) Performance of NAWASSCO• NRW dropped significantly
from 48% to 13% • Increased revenue from KES
550,000 to 1.1M (100%)• Water demand has
decreased, making more water available to other consumers
Main results
Purpose of 5th Symposium
Main results (continued)
2. Enhanced Capacity of NAWASSCO (Organization and Staff)• Personal initiative e.g. TM involvement in Minimum Night Flow measurements• CMT commitment to the NRW piloting and up-scaling agenda• Organizational structure re-organized based on the ‘caretaker approach’
3. Lessons & Best Practices from the pilot• Technical + commercial departments working in tandem to address emerging issues• Effective utilization of the: a) GIS (under development) by the team to understand
the distribution network and plan the pilot interventions, b) NRW MIS in facilitating timely and informed decision-making
• Addressing commercial losses as “low hanging fruit” (NRW reduction with minimal resources) enabling NAWASSCO to identify address (remaining) physical losses
• The team work and knowledge sharing between local and international (North-South) partners has resulted in shared achievements, local ownership of the action and changing roles in terms of leadership and initiative.
Purpose of 5th Symposium
• Commercial losses (replacement of under-registering meters, access to ‘gate-locked’ meters) were the “low hanging fruits” that contributed to the remarkable achievements of this whole exercise.
• NAWASSCO has started disseminating the ‘good news’ (phased approach) to other WSPs through Water Services Board facilitated workshops and Water Service Provider Association facilitated benchmarking activities.
• The pilot has proved that there is a lot of scope to use capacity development as a vehicle for development, and to build local ownership by translating theory into practice through knowledge transfer and capacity development of individuals and (collaborations between) organisations.
Conclusion
Purpose of 5th Symposium
Thank you for your attention!
Nancy NdiranguSenior WASH Advisor
SNV Netherlands Development [email protected]
James NgangaTechnical Manager
Nakuru Water, Sanitation & Sewerage [email protected]