local outreach & enrollment efforts targeting homeless individuals yakima neighborhood health...

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Local Outreach & Enrollment Efforts Targeting Homeless Individuals Yakima Neighborhood Health Services Rhonda Hauff, Chief Operating Officer

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Page 1: LOCAL OUTREACH & ENROLLMENT EFFORTS TARGETING HOMELESS INDIVIDUALS Yakima Neighborhood Health Services Rhonda Hauff, Chief Operating Officer

Local Outreach & Enrollment Efforts Targeting Homeless Individuals

Yakima Neighborhood Health ServicesRhonda Hauff, Chief Operating Officer

Page 2: LOCAL OUTREACH & ENROLLMENT EFFORTS TARGETING HOMELESS INDIVIDUALS Yakima Neighborhood Health Services Rhonda Hauff, Chief Operating Officer

The Affordable Care Act Requires Most People to Have Insurance by

January 2014

You are insured for through a combination of any of the following sources:

▪Medicare

▪TRICARE or veteran’s health program

▪An employer-provided plan

▪Medicaid/Apple Health

▪Insurance you buy that is at least at the Bronze level

▪A grandfathered health plan in existence before the health reform law was enacted

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No Penalty

Page 3: LOCAL OUTREACH & ENROLLMENT EFFORTS TARGETING HOMELESS INDIVIDUALS Yakima Neighborhood Health Services Rhonda Hauff, Chief Operating Officer

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Page 4: LOCAL OUTREACH & ENROLLMENT EFFORTS TARGETING HOMELESS INDIVIDUALS Yakima Neighborhood Health Services Rhonda Hauff, Chief Operating Officer

*Urban Institute 4

Page 5: LOCAL OUTREACH & ENROLLMENT EFFORTS TARGETING HOMELESS INDIVIDUALS Yakima Neighborhood Health Services Rhonda Hauff, Chief Operating Officer

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www.wahealthplanfinder.org

Page 6: LOCAL OUTREACH & ENROLLMENT EFFORTS TARGETING HOMELESS INDIVIDUALS Yakima Neighborhood Health Services Rhonda Hauff, Chief Operating Officer

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For additional benefits (TANF, SNAP, etc, customers will apply here in

Washington Connections - a “virtual handoff” from the HPF

▪ SSI Recipients

▪ SSI related clients

▪ Medicare Savings Program

▪ Nursing Home clients

▪ Alien Emergency Medical (AEM)

Page 7: LOCAL OUTREACH & ENROLLMENT EFFORTS TARGETING HOMELESS INDIVIDUALS Yakima Neighborhood Health Services Rhonda Hauff, Chief Operating Officer

Eligibility

▪ Real-time eligibility decision

▪ Federal-state interfaces for verification▪ Internal Revenue Service▪ Immigration and Naturalization Service▪ Employment Security

▪ Automated verification▪ Provisional Eligibility (90 days)

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Key Point

Page 8: LOCAL OUTREACH & ENROLLMENT EFFORTS TARGETING HOMELESS INDIVIDUALS Yakima Neighborhood Health Services Rhonda Hauff, Chief Operating Officer

PEOPLE WHO DON’T WORK / DON’T FILE TAXES

▪ Self Attestation of Income accepted

▪ MEDS unit looks at ACES (SNAP, cash, Medicaid eligibility system).

▪ Random sample will be reviewed

▪ According to Health Care Authority , the focus will be on:▪ Data matches showing income over Medicaid

standard.

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Page 9: LOCAL OUTREACH & ENROLLMENT EFFORTS TARGETING HOMELESS INDIVIDUALS Yakima Neighborhood Health Services Rhonda Hauff, Chief Operating Officer

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How to Apply - Consumer Entry Points

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Page 10: LOCAL OUTREACH & ENROLLMENT EFFORTS TARGETING HOMELESS INDIVIDUALS Yakima Neighborhood Health Services Rhonda Hauff, Chief Operating Officer

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Page 11: LOCAL OUTREACH & ENROLLMENT EFFORTS TARGETING HOMELESS INDIVIDUALS Yakima Neighborhood Health Services Rhonda Hauff, Chief Operating Officer

1 Neighborhood Connections

Health Care for the Homeless

3 Housing

2 Homeless Respite

4 Homeless Resource

Center, HEN &

Basic Needs Assistance

Healthplanfinder Opportunities

Page 12: LOCAL OUTREACH & ENROLLMENT EFFORTS TARGETING HOMELESS INDIVIDUALS Yakima Neighborhood Health Services Rhonda Hauff, Chief Operating Officer

Homeless Service Providers -- Opportunities

Page 13: LOCAL OUTREACH & ENROLLMENT EFFORTS TARGETING HOMELESS INDIVIDUALS Yakima Neighborhood Health Services Rhonda Hauff, Chief Operating Officer

Inreach – Patient Registration

Page 14: LOCAL OUTREACH & ENROLLMENT EFFORTS TARGETING HOMELESS INDIVIDUALS Yakima Neighborhood Health Services Rhonda Hauff, Chief Operating Officer

54% of our Homeless are Uninsured

Page 15: LOCAL OUTREACH & ENROLLMENT EFFORTS TARGETING HOMELESS INDIVIDUALS Yakima Neighborhood Health Services Rhonda Hauff, Chief Operating Officer

Post Visit Inreach – Mining the Data

Page 16: LOCAL OUTREACH & ENROLLMENT EFFORTS TARGETING HOMELESS INDIVIDUALS Yakima Neighborhood Health Services Rhonda Hauff, Chief Operating Officer

Outreach Likely & Unlikely Outreach Venues

▪ Project Homeless Connect

▪ Latino Expos/Business Fairs

▪ Cinco de Mayo Celebrations

▪ Treaty Days / Yakama Nation events

▪ Central Washington Rodeo

▪ Employment Fairs

▪ Sunday Farmers’ Markets

▪ County Government – Employee Benefits Fairs

▪ National Night Out

▪ Veterans Stand Down

▪ Back to School Events

▪ Food Banks

▪ “Hoop Fest” 3 on 3 Basketball Tourneys

Page 17: LOCAL OUTREACH & ENROLLMENT EFFORTS TARGETING HOMELESS INDIVIDUALS Yakima Neighborhood Health Services Rhonda Hauff, Chief Operating Officer

Point in Time / Project Homeless

Connect

Page 18: LOCAL OUTREACH & ENROLLMENT EFFORTS TARGETING HOMELESS INDIVIDUALS Yakima Neighborhood Health Services Rhonda Hauff, Chief Operating Officer

DSHS CHIPRA II Grants

▪ Provided PCs, laptops, printers, and scanners

▪ Used at satellite locations, mobile sites

▪ Plan for HCH team to take “to the streets”

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Page 19: LOCAL OUTREACH & ENROLLMENT EFFORTS TARGETING HOMELESS INDIVIDUALS Yakima Neighborhood Health Services Rhonda Hauff, Chief Operating Officer

Coming Prepared Not as Hard as it Used to Be

Page 20: LOCAL OUTREACH & ENROLLMENT EFFORTS TARGETING HOMELESS INDIVIDUALS Yakima Neighborhood Health Services Rhonda Hauff, Chief Operating Officer

Once They Have Coverage…

▪ Picking a health plan and a primary care provider (PCP)

▪ Understanding how to use the local health care system

▪ Annual Recertification▪ Verifying information▪ Email address updates

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Page 21: LOCAL OUTREACH & ENROLLMENT EFFORTS TARGETING HOMELESS INDIVIDUALS Yakima Neighborhood Health Services Rhonda Hauff, Chief Operating Officer

In the End, it’s all about THEM !

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Page 22: LOCAL OUTREACH & ENROLLMENT EFFORTS TARGETING HOMELESS INDIVIDUALS Yakima Neighborhood Health Services Rhonda Hauff, Chief Operating Officer

Medicaid Outreach Planning for People Living Homeless in King County

John Gilvar July 29, 2013Public Health- Seattle and King County

Page 23: LOCAL OUTREACH & ENROLLMENT EFFORTS TARGETING HOMELESS INDIVIDUALS Yakima Neighborhood Health Services Rhonda Hauff, Chief Operating Officer

Safe Harbors and DSHS Data

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Adults in King County HMIS below 135% federal poverty level, FY 2011

Page 24: LOCAL OUTREACH & ENROLLMENT EFFORTS TARGETING HOMELESS INDIVIDUALS Yakima Neighborhood Health Services Rhonda Hauff, Chief Operating Officer

Adjusted Estimate of Target Population Size

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Page 25: LOCAL OUTREACH & ENROLLMENT EFFORTS TARGETING HOMELESS INDIVIDUALS Yakima Neighborhood Health Services Rhonda Hauff, Chief Operating Officer

Potential Barriers to Successful Enrollment for Eligible Homeless Adults▪ Lack of computer, internet, email, phone

▪ Cognitive impairments

▪ No mailing address

▪ Difficulties navigating application processes while coping with housing and other crises

Page 26: LOCAL OUTREACH & ENROLLMENT EFFORTS TARGETING HOMELESS INDIVIDUALS Yakima Neighborhood Health Services Rhonda Hauff, Chief Operating Officer

King County Homeless Enrollment Strategies▪ Education and brainstorming meetings with housing and

homeless services providers

▪ Strategically stationing grant-funded in-person assisters ▪ Locations visited frequently by unsheltered and other high risk

groups▪ Street outreach

▪ Collaborating to build in-person assister capacity within housing and homeless services agencies