local offer south east and london 2 pathfinder champion event 26 th february 2015
TRANSCRIPT
Local Offer
South East and London 2 Pathfinder Champion Event
26th February 2015
Accessible to all
Champion contact details
Calendar of events for the region
Delivery Partner information
Useful resources and links
www.se7pathfinderchampion.co.uk
South East and London 2 Regional Wiki
Setting the context six months on from local implementation of Local Offers
South East and London 1 & 2Regional Pathfinder Champion Event
Local Offer
26 February 2015
André Imich, SEND Professional Adviser, DfE
Our local offer
When did you last really look at your LA’s local offer?
What’s really good about it? What needs to be improved
urgently? On a rating from 0-10, what
score would you give it?
Cultural change: putting children and young people and parents at the centre
Where disagreements happen, can be resolved early and amicably, with the option of appeal to Tribunal
CYP and parents are part of a joined up system, co-designed around their needs
Education Health and Care Plan is holistic, co-produced and is focused on outcomes
Extending choice and control over their support
6
What the Local Offer is
Easily accessible information in one place
Includes education, health and social care services available to support CYP with SEND from birth to 25
Particularly important for those without EHC Plans
Variety of formats – interactive website, apps, paper, phone and stands
7
Purpose of local offer
Improve choice and
transparency for families
Clear and accessible information
Comprehensive and up-to-date
Transparent about
responsibilities and decisions
Make provision more responsive to local needs
and aspirations
Directly involve CYP with SEND &
families in development and review
Joint planning
with service providers
Publish comments and LA’s
action plan
8
The Local Offer should not simply be a directory of existing services
9
ImplementationFrom September 2014 LAs expected to:
• Consult children, young people with SEND and their parents
• Consult partners and services (including health and schools)
• Publish a Local Offer
Communications emphasis is on:
• Start of an ongoing process, with local offers developed and revised over time through regular review and consultation
• Continue to build on joint commissioning arrangements with CCGs and involve C&YP and their families in strategic decision making
• Start from existing duties including what they expect schools to provide from their delegated budgets and provision for short breaks
10
Involving children, young people and parents
LAs must involve children and young people with SEND and their parents in:• planning the content of the Local Offer• deciding how to publish the Local Offer• reviewing the Local Offer, including by enabling them to make
comments about it
Comments must be published if they relate to:• the content of the Local Offer, which includes the quality of existing
provision and any gaps in the provision• the accessibility of information in the Local Offer• how the Local Offer has been developed or reviewed
LAs must publish their response to comments and the action they intend to take.
Co-production in Birmingham
Co-production in Birmingham
LA Implementation Survey:
A. SEN Reforms - Understanding and engagement
Highest rating: Parent Carer Forums Maintained schools
B. School SEN systems – 87% of LAs - most or all schools have a clear system
in place for identifying and responding to SEN.
C. Local Offers - Services most likely to be covered: Provision in mainstream and special schools covered
by almost all LA local offers.
13
14
Early Challenges
Engaging children and young people
Engaging EY providers, schools,
colleges
Working with health Out of area provision
Publishing comments and action plan
Schools - Publication of information
All schools, including special schools, must publish their SEN Information Report on their website
LA local offer must include information about their “in area education provision” – e.g. education settings (early years, schools and Post 16 – inc. traineeships, apprenticeships, and supported internships), where to find schools’ SEN Information reports and SEN services including early years.
15
16
Good Practice
• Birmingham - https://www.youtube.com/watch?v=kdEOGK_XF0c
Engaging parents
• Solihull – e.g. Blossomfield Infant School http://www.blossomfield.org.uk/about/offer1.html.
Engaging schools
• Isle of Wight – http://www.iow.nhs.uk/our-services/community-services/community-dental-service/community-dental-service.html
Health• York –
http://www.yor-ok.org.uk/families/Local%20Offer/local-offer-original.htm
Accessibility
Feedback from Young Inspectors in IoW
Easy to use, simple to navigate. Boxes were nice and big; information was relevant. Liked the symbols which came up when reading Many thought that all the pictures on the website were
appropriate apart from 2 who felt that 5-11 section should have a picture of a playground on or toys.
All found their schools and statements on the website - they enjoyed going to their school website and seeing what they offered disabled young people and they found things they didn’t know the school had or did.
Some said the font was the perfect size and others struggled with this but they all did like the font.
17
Feedback from Young Inspectors in IoW:
Suggested a child and adult page should
be introduced with less writing. Many felt the colours were dull and there needed to be
more pictures as it was too grown up and boring. Short breaks - hard to see, needs to be bigger. Would
be easier for them to show friends at school - they find it difficult to explain to them what short breaks are.
Some of the wording not understandable, e.g. CHYPS It would be better if all the schools were on one page
and that they were put in alphabetical order.
18
Judicial review of a local offer:
Feb 2015 - judicial review against Warwickshire. Judge found against the LA on two grounds:
(a) that the LA must have a register of disabled
children, and
(b) that the Local Offer was “deficient” as it fell “a
considerable distance short of the statutory
requirements.” Judge recognised that the regulations prescribe a
number of requirements and that developing the Local Offer would be “an iterative process”.
The full judgment is available from this link: http://www.bailii.org/ew/cases/EWHC/Admin/2015/203.html
19
20
Arising from the JR It is inevitable that Local Offers are likely to be subject to
increased scrutiny.
LAs should take steps to ensure their Local Offers do comply with the regulations.
Need to continue to work collaboratively with parent carers and young people.
SEND advisers are continuing to provide LAs and their partners with support, challenge and resources to help.
In March Mott MacDonald will be issuing a suite of information packs, including on Local Offers
Our local offer
And now…… What’s really good about it? What needs to be improved
urgently? On a rating from 0-10, what
score would you give it?
It’s not just a directoryJean Haigh
Requirements
One stop shop for all information – not just service information
Needs to include transparency in eligibility and decision making
Should be quick and easy to use – search, links and filters
A range of needs – basic information through to all the detail – with who to contact for further information
Family Information Directories
Helpful if FID supports local offer
Not helpful if local offer is a subsection of FIDLocal offer must include:
UniversalTargetedSpecialist
Buttons
How does the user know what information lies behind the button – is the description helpful?
Dynamic information
Avoid dead ends
Avoid links to general home pages of websites – requires user to do further searches.
Avoid ‘result not found’ or a list of everything – focused tags
Allow questions to be answered eg Google – type in ‘what time is it?’ – the answer will pop up
Local Offer Focus Group
Who are we?SE7 Group is a focus group of Further Education students who advised Surrey Council on the development of the local offer project.
Introduction (James Howe)
PowerPoint Designs (Joe Scott)
Advised Final Design (Joseph Hanke)
Conclusion (Joseph Hanke)
What is the Local Offer
Put all information about education, health and care services, leisure activities and support groups in one place.
To provide clear, comprehensive and accessible information about the support and opportunities that are available
To make provision more responsive to local needs and aspirations.
What were we asked to do?
To come up with ideas for a Website on the Local Offer
Provide design ideas for the website
Create Survey to get feedback
Create Prototypes for the Local Offer
Project Structure
SE7
Focus Group
Level 3 group A
Level 3 Group B
Level 6 Student
Design
Technical Implementation
Project Managment
What did we do? Met once a fortnight –discuss ideas and assign actions
Created a Survey to find needs
Reviewed Student Designs and identified areas of good practice
Assisted with Technical Development (BSc Project)
Initial Results from focus group
meetings Clearly Laid out
Ability to customiseContrast
Size
Ability to get user feedback
Client Side Customisation of Websites: Website Plan
Home PageHome Feedback/ReviewContact UsServices
Primary text
PictureA A A
Picture
Services Page
Primary text
Home Feedback/ReviewContact UsServices
PictureVideo
A A A Visual Impairment
Speech Impairment
General Difficulties
Services Page (Visual Impairment)
A A A
Home Contact UsServices Feedback/Review
Visual ImpairmentVisual Impairment
Speech Impairment
Primary text
VideoPictureGeneral Difficulties
Contact Us PageHome Feedback/ReviewContact UsServices
Address:________________________________________________
Telephone: ______________Email: __________________
Picture
Opening Hours:____________________________________________
A A A
Thank you for visiting our website.
Visual Impairment
Speech Impairment
General Difficulties
Feedback/Review Page Home Feedback/ReviewContact UsServices
VideoThank you for visiting our website. Before you leave would you mind completing a review of the site?
Visitor’s Review
Submit
A A A Visual Impairment
Speech Impairment
General Difficulties
Protoype SiteDeveloped by Viktor Adeyeye (BSC
Student)
Sign In | RegisterHome SEND Local Offer Services Contact Us Feedback/Review
Text size A A A Colour
CCSearch Where?
News
Here's the latest!
SE7 Project takes on Local Offer
What does your local offer mean?
Centralised information about special educational provisions, health care services, leisure activities and support groups in the local and wider area.
What you seeSearch
Sign In | Register
Accessibility features Login Video/ImagesHelp News
Search
Search keyword paired with Where? For specific events.
Search without specifying where for more results.
Search by where to give results of a different kind of events.
Links to events.
Users are able to add results to a shortlist.
Still Searching
Rank results by distance
View on map
Plan journey
Geographical interaction/representation for planning
Text size A A A Colour
What does your local offer mean?
Centralised information about special educational provisions, health care services, leisure activities and support groups in the local and wider area.
C
Sign In | Register
Home SEND Local Offer Services Contact Us Feedback/Review
C
You can use the icons at the top of each web page to change the size of the text
Search Where?
Accessibility - Text size
Text size A A A Colour
What does your local offer mean?
Centralised information about special educational provisions, health care services, leisure activities and support groups in the local and wider area.
C
Sign In | RegisterHome SEND Local Offer Services Contact Us Feedback/Review
C
High contrast The high contrast version of the web page allows the text to become more readable
Search Where?
User can add to website
Form is reviewed by site administrator/moderator
Event /Service form is filledAnd submitted by user
form is then published and Added to database
User Features Users can submit events and services to the web site
Final Site
Feedback on SE7What did the Council get out of it?
Surrey Feedback
Meeting with partners and parents across Surrey
Working with a variety of people, in particular post 16 and students – making links!
Most useful has been the student input – key to involve the ‘end’ user and value their technical/creative input
Being a multi-agency group and including young people
The opportunity to gain a wider understanding of the Local Offer and the requirements of the users
Genuine partnership working and the ability to gain feedback from various stockholders in one forum
Voicing problems/frustrations/issues to find solutions for – and working towards them!
Feedback on SE7What did the student get out of it?
Deborah Tekyi - Ansah
Whilst partaking in this project I learned how
much team work is important when dealing with big projects
This experience opened my eyes to how much effort and dedication is needed to make a project a success and has given me the experience I need when dealing with projects in the future
I also learnt how to work on a time plan and the importance of keeping up to date on completing tasks
I am very pleased with having the opportunity to work on such a great project and now have relevant experience when it comes to project handling.
Alex Carratu
I have enjoyed the creativity aspect of the project, which enabled me to experiment with different PowerPoint elements to create some ideas on how the site could potentially look.
It has been a very rewarding experience for me over the past nine months and I have enjoyed working as a team with excellent people, all of which have contributed something towards this amazing project.
James Howe
I have enjoyed being part of a large varied team all working toward one single goal.
I knew from the start that a project like this would really make a difference to a wide range of people
I have enjoyed seeing the improved cooperation between health, education and Local Authorities in order to improve the facilities that are available for young people who really need them
Joe Scott
I learnt that I am able to express what I need to enable me to use any website and give out good advice to anyone who asks for it.
I am more confident in telling people that I have a dual sensory lose.
India
Questions
Local Offer Self Evaluation
Jean Haigh
Work in progress
Chapter 4 in the COP – aspirational
Regulations23 points41 sub pointsSo 56 bits of information – many of which include
multiple entries eg schools
Self Evaluation Framework
Includes:QualitiesStrategic informationGeneral informationService specific information
Intended to support the creation of a local development plan
DiscussionHow was your local offer developed?
How is coproduction continuing?
What are the governance arrangements?
How is it being evaluated?
How usable is it? How much is it being used? How do you know?
How comprehensive is it? Do you know the areas for improvement?
How will it be sustained and kept up to date?
What are the next steps?
Lunch
The Local Offer:not just for specialist
servicesJanet Leach
Head of Joint Service for Disabled Children
Sarah McLeanSEND Project Manager
www.enfield.gov.uk
Striving for excellence
Attitude and Approach
Attitude is a little thing that makes a big difference
Winston Churchill
Self help & resilience
Strengthening Families
Information is power
Choice & Control
Reducing Dependency Respecting YP views
The Local Offer - Purpose
• Working together to make things easier for children and families.
• Unlocking the resources that can support and strengthen families.
• Enabling our young people to be active citizens to have a full life.
Promoting Universal Services – Early Years
“Why doesn’t he look at
me?”
“My child has Down’s Syndrome. I think I may need some additional
help.”
“Why isn’t she walking
yet?”
TOP TIPContact your Health Visitor to discuss your
concerns. They will be able to give you advice about how to manage your concern, or if necessary, make a referral to targeted
services. If you do not know who your named Health Visitor is, please contact your
GP or visit your Local Child Health Clinic details of which can be found a
www.beh-mht.nhs.uk.
Promoting Universal Services – Early Years
I wonder how much nursery will cost for my
3 year old?TOP TIP
The Early Years Free EntitlementThe Early Years Free Entitlement
offers ALL children aged three and four years old (generally from the
term after their third birthday) up to 15 hours of free early years
provision a week, for 38 weeks a year, term time only.
For further information please visited the Enfield Informed
Families website or ring them on 0800 694 1066
Promoting Universal Services – School Years
“How do I make sure my child is ready to start
school?”
TOP TIPYou know your child’s
needs. Make sure you tell the teachers and assistants at their school so they can help them to have the best
possible start.
TOP TIPIf you have any concerns
speak to your school’s SENCo or Inclusion
Manager
Promoting Universal Services – School Years
“We are anxious about how our
child is getting on at school”
TOP TIPTalk to your school about
your child’s progress. They may be able to provide
some additional support.
Promoting Universal Services - Moving On
“I am leaving school next year and want to go to college, who can
help me?”
TOP TIPThere are lots of people
who can talk to you about college, training or getting a
job. You can contact ……,or ask a teacher or
other adult you trust to help you.
Promoting Universal Services - Moving On
“What do I do if someone says
they want to kiss me?”
TOP TIPSome friends will be
special. You should feel comfortable and safe
kissing a friend. Never do anything you don’t want to do. You can contact ……
Promoting Universal Services - Parents
“I wish I could talk to another parent who has a child like mine.”
TOP TIPIt is really important to look after yourself as well as the rest of your family. Quality
time for us all is vital.
TOP TIPTalk to your school SENCo or Inclusion Manager to find
out about parent events, like coffee mornings, at
your child’s school.
The Local Offer: not just specialist!!
Make sure you include:
Holiday Play
Schemes
School
Play Development
Health Visitors
Careers Service
Sex & Relationships
Benefits
Housing
GPs
Children’s Centres
Childminders Drama Clubs
After School Groups
Sports Activities
Youth Services
Marketing the Local Offer – “you don’t know what you don’t know”
Poster Business Cards
Strapline
Local Offer Feedback & Development• Review at end of January 2014 to look at
content and structure and how to improve• Phase 2 to include:
* carousel for news stories
* more obvious feedback
* “top tips” & “myths”
* better search engine for questions
* FAQs
* young person friendly version
* video clips
* find my nearest
Disabled Children are Everybody’s Business
‘get by with a little help from our friends’ John Lennon
Be your own mystery shopper.So here is the likely context:
Much time and effort has gone into your LO
It’s been up and available since September 1st
Service information has been updated
It’s bigger, more complex and keeps on growing
Common observationsThere isn’t the capacity
There isn’t the flexibility
There isn’t the strategic ownership
There isn’t the investment
There isn’t sufficient involvement from users
However…
It is the LA’s biggest marketing tool
It should provide endless co-production opportunities
It could be your litmus test
Identify who’s best placed?
What will you ask them?
Where will the information go?
What will you do with it?
Discuss what ‘good’ could look like.
Write down your key summary points and be prepared to share
Mystery shoppers?
Sustaining the Local Offer
Ensuring effective feedback and involvement through Co-production
Chris Lewis, Lara Roberts SE7
Sarah Dimmock, Charlotte Smith WSCC
What’s on Offer?
Life the Universe and Everything
Should this be the aspiration for theLocal Offer?
Co-production“Co-production means doing things differently. It shifts perspectives, and meaningfully puts the child and family central to collective effort.
Co-production is a learning process which:
Develops over time and is a complex option;
Blends a range of expertise and perspectives and involves difference;
Is driven by a solution-focused approach from all participants.”
Co-Production with parent carers: the SE7 experience
… takes a communityto raise a disabled child….
Feedback on the Local Offer
Stakeholders consulted:
Parent Carers
Education, social care and health professionals
Schools (SENCOs, Inclusion managers in colleges, governors, head teachers)
WSCC Communications Team
Voluntary Groups
Feedback on the Local Offer
Main Feedback since the website went live:
Banner with news / Local Events
Categories and searching facility
Accessibility/ readability of the website
‘How to use’ the website
Local Offer Engagement Mechanisms
Current
Steering Group meetings
Email / Telephone
Events
Future
Visit organisations
Stakeholder Event (September)
Offer training to front line staff (e.g. C&F Centre, Libraries)
Feedback
Access
ImpactContent
Feedback on…
Access
ImpactContent
IT Issues – Platform,Layout, Navigation, computer/tablet/phone App?
Feedback on…
Access
ImpactContent
IT Issues – Platform,Layout, Navigation, computer/tablet/phone App?
Is there – a full range of services across education health, care, the community and voluntary sector? Is content interactive and topical?
Feedback on…
Access
ImpactContent
IT Issues – Platform,Layout, Navigation, computer/tablet/phone App?
Is there – a full range of services across education health, care, the community and voluntary sector? Is content interactive and topical?
Does it deliver… the desired outcomes and allow aspirations to be furthered?
Three Wishes
1. “A committed undertaking from the Local Authority that they will pick up funding when the SEN Reform Grant goes…
2. That the Local Offer is known about by all parents and for them to acknowledge that it helps them in their journey…
3. That parents access required information easily and quickly…”
WSCC Parent & Carer Forum representative
Three Wishes
What are your 3 Wishes?
What needs to happen at:
A Political level - members and senior management
A Strategic level – steering/ planning group
An Operational level – communication/ monitoring
In order to make those wishes realities….
Commitment – Capacity – Resources – Co-production
3 Wishes and 3 Actions
Please discuss and agree your 3 wishes with immediate colleagues and note these down on post-its… (for collection and collation)
Agree one key priority wish (where possible) and be prepared to report this back to everyone.
Make a note for yourself of your personal action to promote the development and sustainability of the Local Offer.
Wrap up and next steps