8/3/2019 Loan Servicing Specialist 3 or Dental Office Coordinator or Trai

1/2

Kimberly D. Dart32336 Stefano Court Brownstown, MI 48173 414-745-9576kd122d680@westpost.netPROFESSIONAL EXPERIENCE12/2010 - Present Edward & Glinda Hodges

Detroit, MIPersonal AssistantResponsible for maintaining organization of employer's personal and professionalspaces. Ensures clutter-free environment.07/2009 - 09/2010 Wells Fargo Home Mortgage Milwaukee, WILoan Servicing Specialist/Pre-ForeclosureAudited FHA loans to ensure loss mitigation plans were valid for extending employer's First Legal Action Date. Ensured applicable suspense funds were applied to residential mortgage loans accurately. Proactively submitted HUD extension requests for adequate timely referrals to foreclosure attorneys.Created training sheets for department to aid specialists with efficiency and accuracy in productivity.Assisted management with making necessary revisions to department training manual.Increased daily account reviews by 25% from managerial standards.05/2007 - 10/2009 Bridgforth Financial & Associates, LLC Detroit, MIVirtual Office Assistant/Independent ContractorResearched state-specific bankruptcy and foreclosure data. Researched, reviewedand analyzed web-based articles and media programs for stakeholder's presentatio

ns. Aided in comprising information pertaining to financial independence. Provided voicemail management for key financial stakeholder ensuring priority is givento critical messages. Successfully negotiated speaking engagements for employernationwide.01/2004 - 05/2007 Kaedom Properties, LLC Milwaukee, WIOwner/ProprietorAssisted troubled homeowners with retaining ownership of their property. Collaborated with various banking institutions to successfully turn non-performing loans into minimized losses. Worked with investors to liquidate properties through short sales or deed in lieus or re-establish performing loans via modifications or forebearance agreements. Created financial workflows for cooperative clients to handle daily expenses.12/1997 - 12/2003 Bank One, N.A. Milwaukee, WI

Loss Mitigation SpecialistInitiated contact with customers regarding pre-foreclosure accounts. Analyzed scenarios pin-pointing account hardships and recommended win-win options for employers and customer. Evaluated home appraisals and title reports to accurately assess residential values. Proactively executed workout options to effectively shorten foreclosure time frames for Bank One. Maintained positive partnerships withinternal/external stakeholders to maximize return on transactions. Facilitated initial pre-employment, candidate interviews. Successfully trained new hires on company policies and procedures.Generated $250,000 monthly by avoiding foreclosure action via short sales and deed in lieu options.Aided in creating newly formed department's policies and procedures.Hosted initial interviews for potential new hires which increased department man

ning by 20%.Loan Closing OfficerInitiated customer contact regarding loan pre-approval and documentation neededto render final approval. Reviewed financial paperwork, title reports and residential appraisals in accordance with policies and procedures. Worked as liaisonbetween employer, branch offices, outside vendors and customer to successfullyapprove/close home equity loans and explain policies and procedures.Commercial Client Services RepresentativeHandled large quantity of inbound client calls regarding various commercial banking needs. Verified daily transactions (ACH, account reconciliation, Western Uni

8/3/2019 Loan Servicing Specialist 3 or Dental Office Coordinator or Trai

2/2

on payments, account receivables/payables). Supplied daily balances to account holders. Successfully resolved customer's concerns. Tracked/Reported quantity ofcalls received daily and provided resolutions to management. Retained and restored relationships with clientele to ensure customer satisfaction.10/1995 - 12/1997 Smileage Dental Association Brown Deer, WIMember Services RepresentativePerformed as liaison between corporate office, dental clinics and patients to provide sound interpretation of benefits. Updated/Maintained accurate patient information.07/1991 - 07/1995 United States Air Force Charleston, SCUS Soldier/Dental Assistant (General/Specialty)Performed chair-side duties alongside numerous dentists in clinical setting. Maintained accurate dental records and other administrative duties. Scheduled general and specialized dental treatment procedures for active duty, reserve, veterans and dependent members.Nominated Airman of the Quarter.Honorably Discharged.EDUCATIONConcordia University Mequon, WI B.A.- Liberal Arts - 2003COMMUNITY SERVICE/VOLUNTEER2009 - Current Member Mochas Moms, Inc. - Detroit, MI Chapter2008 - 2009 Pre-marital Counselor Christ the King Baptist Church, Milwaukee, WI2007 - 2009 President Mocha Moms, Inc. - Milwaukee Chapter2006 - 2008 Volunteer Fundraiser March of Dimes March for Babies Walk

2005 - 2007 Board Member Mocha Moms, Inc. - Milwaukee Chapter2000 Domestic Abuse Hotline Sojourner Truth House - Milwaukee, WI