LMS Guide for System Administrators

Access LMS at sanmateocounty.csod.com

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Learning Management System User Guide for

System Administrators

Last updated 1/25/2018

The latest version of this manual can be found at:

http://hr.smcgov.org/learning-management-system-lms

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Table of Contents

This Guide is intended to help LMS System Administrators navigate LMS Administrator tools and carry out

routine system administrator tasks. It includes step-by-step guides on how to carry out an Administrator’s

most frequently carried out tasks, specific year-end tasks, and resources important to LMS Administrators.

Topic Page

LMS Administrator Roles & Responsibilities……………………………………………....…………………………………………………..4

LMS Power User Group……...…………………………………………………………………………………………………………………...……..4

Logging into your Administrator Account………....................................................................................................5

Administrator Tools Navigation............................................................................................................................6

Searching for Users…………....................................................................................................................................7

Looking Up User Transcripts…………………………………………………….…………..….........................................................8

Creating & Managing Events + Sessions………………..……………………………………………………………………………………9-13

Closing a Session…………………..……………………………………...………………………………………………………………………………14

Learning Assignment Tool……………..……………………………...…………………………………………………………………………15-17

Running Your Department’s 20-Hour Training Report…………………………….........................................................18

How to Capture All Employees (Add Zeroes) to Your Department’s 20-Hour Training Report………..................19

Creating a Material………................................................................................................................................20-21

Creating a Curriculum………...........................................................................................................................22-23

Resources:

HR Training & Development Staff Contact Information…………………………………………………………………………………24

List of Department LMS Administrators........................................................................................................25-26

Frequently Asked Questions / LMS Administrator Resources…………………………………………………….………………….27

LMS Terms/Glossary...........................................................................................................................................28

San Mateo County’s 20-Hour Training Policy................................................................................................29-30

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LMS Administrator Roles & Responsibilities

The County uses a Learning Management System (LMS) to record and track trainings and other

events attended by County employees. LMS is also used to track compliance with the County’s 20-

hour training policy.

LMS Administrator roles and responsibilities include, but are not limited to:

• Serving as the primary contact for LMS support for their employees

• Initial application support and troubleshooting for end-users

• Conducting regular and on-going user/system maintenance (e.g., transcript management

and learning assignments)

• Creating and managing any department-sponsored training

• Conducting initial training on LMS for new administrators and upon request for end-users

• Running reports, as necessary

LMS Power User Group (PUG)

The LMS Power User Group (PUG) is made up of professionals who act as LMS Administrators,

providing LMS technical assistance to their department’s employees.

PUG meets bimonthly to share and discuss issues pertaining to LMS usage and overall system

administration, with topics including (but not limited to): • LMS updates/releases/patches

• Share best practices

• Updates/resolutions to system issues

• Open forums/Q&A

• New feature/navigation demos

For LMS Administrators

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Logging into your LMS Admin Account

Logging into your LMS Admin account is easy and can be accomplished in just

a few steps!

1. Go to sanmateocounty.csod.com on a computer connected to the internet. Select the My

Career Development Site.

2. Enter your administrator account username (The one containing “admin” in it) and password.

Then click the Sign In button.

• Note: Your LMS Administrator account is separate from your regular LMS account that

you access through OKTA. You will be directed to the LMS homepage.

3. You will be directed to the LMS Homepage.

For LMS Administrators

What if I forgot my LMS Administrator account password?

Call the HR Training & Development Team (See page 24 for contact information)

OR email CountyLMSRegistrar@smcgov.org

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Administrator Tools Navigation As an LMS Administrator, you have several tabs in your navigation bar unique to administrators only. This section will cover some of the most often used administrator tools in three of the most often used tabs.

Administrator Tab Overview

ILT– Instructor Led Trainings

• Manage Events & Sessions -This section is where you start when you want to search for, create or edit any events or sessions. Other tools include viewing waitlists and interest tracking.

• Vendors & Instructors - View a list of vendors used by the County and a list of instructor details and contact information for each one.

• Facilities & Resources - View and search through a list of venues used for County training courses.

Admin - Administrator Tools

• Tools - This section allows administrators to customize the look of your department’s LMS homepage.

• Catalog - Create and manage all training courses that have been created. Allows for the creation and management of events, sessions, curricula, certificate programs, materials, tests, and other training session materials.

• Knowledge Bank - This section allows you to create centralized pages to store all materials related to a specific training or program.

• Email - Allows administrators to create and edit customized emails to be sent out when people enroll or changes occur for their training.

• Users - This section allows you to search for a user in LMS by Name, Employee ID, Manager, and email.

• Learning Assignment Tool (Replaced Proxy Enrollment Tool) - This tool allows administrators to directly add individuals to classes, overriding any approval mechanisms or course capacity constraints.

For LMS Administrators

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Searching for Users

Often times, an individual employee will reach out to their Administrator with questions regarding LMS or specific

trainings. To search for specific employees, follow the steps below:

1. Access LMS via your LMS Administrator account.

2. From the LMS Home Page, go to the Admin Tab and select Users.

3. There are a variety of options for searching users, but usually you will search by Name, User ID, or Email. When you

have entered the information, click Search.

4. The results will populate below and include user names, user IDs, Status, Identifier (Department), Manager, and

Approver. There is also an Options menu that allows administrators to change user’s passwords and view transcripts.

For LMS Administrators

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Looking Up User Transcripts

Employees will often ask Administrators about the status of a class they are trying to take or have taken recently. In

LMS, a user’s transcript holds details of trainings an employee has registered for, been approved for, requested, and

shows the aggregate amount of training hours completed for the current fiscal year. To access a user’s transcript, follow

the instructions below.

1. Go to the Admin tab and select Users.

2. Search for the employee, then navigate to the options dropdown menu (the column farthest to the right).

3. The transcript page shows a variety of information on the employee’s training history. By default it shows the trainings

the employee is enrolled in and their status.

• Trainings that have been completed are hidden by default, but can be shown by modifying the filters at the

top of the page from Active to Completed.

• External Training can be added via the options menu at the top right (See User Guide for how to guide

employees on what qualifies as external training and how to enter it into LMS properly)

For LMS Administrators

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Create a New Event

In LMS, an Event is an instructor-led title. Events contain the title, properties, course description, and other information

specific to that title. A Session refers to an occurrence of the class. Creating a new event involves a few steps.

You would create an event and session to open up registration for a future event, or to enter historical attendance

information for a training that already happened. You can also use it to enter external trainings for groups of individuals.

1. Under the ILT tab, select Manage Events & Sessions

2. From this page, you can search for existing training events, or create new events by clicking on Create New Event

below the search boxes.

For LMS Administrators

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Create a New Event (Cont.)

3. You will be taken to a 3-step event creation wizard. On the first page, enter all course details. Some of the fields are

mandatory, others are optional. If you attempt to move to the next page without filling one of the mandatory fields,

you will receive an error message. At a minimum, you should include the following fields: Event Name, Instruction

Hours, and Subject. When finished, click Next.

For LMS Administrators

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Create a New Event (Cont.)

4. On the next page, you can set availability. Do this by selecting the criteria dropdown menu, then selecting the type

of group you want to set availability to (Example: Departments, Positions, customized groups, individual users, etc.)

5. Once you’ve selected a criteria, click on the arrow icon to the right of the drop down (see circled above). A new

window will pop up (if it does not, disable any ad-blockers and try again)

• Click the blue plus ( ) to select the whole group (example: Selecting Departments, then 1-Career would

set a training’s availability to all departments. (See Left Image below)

• Click on the black plus ( ) to expand a list to show more specific groups, such as a specific department,

budget unit, etc. Once you’ve gotten to your desired group, click to select it. (See images below).

• After you have finished selecting your groups, click done at the bottom of the pop up page.

• Typically, you will want to check the “Include Subordinates” and “Register Upon Approval boxes.”

“Pre-Approved” should be left unchecked unless you want to bypass manager approval for the event.

5. Use the Session Defaults page to review your event settings, and to define session defaults for future sessions.

• A typical waitlist expiration and registration deadlines are set to 1 day before a session is held.

6. Click Save to create the event listing.

For LMS Administrators

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Add a New Session to an Event

Once an event has been set up, sessions need to be added to it so that employees can enroll and attend it.

1. Sessions are added to pre-existing events. In order to create a session, search for the event you want to add the

session to. Then, click on the “View Session” button, which looks like a calendar.

2. Click on the Create New Session button, OR Copy a previously created session, preserving its settings and

changing only certain details (similar to performing a document Save As function).

3. You will be taken to a session generation wizard, which will walk you through assigning a date, time, instructor,

and location to the session.

3.

4.

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6.

7.

8.

9.

10.

11.

12.

13.

4. On the Details page, you can edit any session-specific information

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Add a New Session to an Event (Cont.)

5. On the next 2 pages, you can adjust the Availability and Email settings for the individual session.

• NOTE: The settings you set in the Event’s “Session Defaults” will be pre-selected for new sessions.

6. The Summary Page allows you to review all your Session data before creating your new session. Click Save.

Your session has now been created and employees can begin to enroll in it.

For LMS Administrators

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Closing a Session After a session has been completed and everyone has been assigned the training, the last step before employees

receive credit is closing the session.

- If you need to add employees to the session, please assign them the training via the Learning Assignment Tool

(page 12) BEFORE proceeding to the steps below. Once everyone has been enrolled in the session, proceed to Step 1.

1. Under ILT, select Manage Events & Sessions

2. Enter the name of the training event and click Search

3. Click on the calendar icon to view the list of approved sessions for the desired event.

4. Click on the People icon to view the session’s roster.

4. The page will open by default on the “Roster” tab. Select the Attendance and Scoring tab.

6. For an employee to receive credit for the training, the Attendance and the Pass boxes need to be checked. To

quickly select or deselect all employees, click on the Check/Uncheck all button.

7. Once you have adjusted the check boxes accordingly, click on Submit. The attendance and scoring will take up to

15 minutes to process. The session will then reflect as completed on users transcript. Should you need to add

another employee to a closed session, you will need to assign the training and then re-close the session.

For LMS Administrators

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Learning Assignment Tool

The Learning Assignment Tool replaces the previous proxy enrollment tool. It allows LMS administrators to directly add

individuals to classes, overriding any approval mechanisms or course capacity constraints.

1. Go to Admin tab > Learning Assignment Tool and click Create Assignment.

2. Name your Assignment following this naming convention:

Department - Name of classes(s) you are assigning - Date of classes Ex: HR-Excel 2013 Intro-060717

3. Select your trainings by clicking on Select Training.

For LMS Administrators

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Learning Assignment Tool (Cont.)

4. Search for the training(s) you wish to assign. If you are assigning an instructor-led class, make sure you click on the forward arrow to select the session, not the event.

5. Click Next on the bottom right hand corner.

6. In most cases, the following settings are appropriate for a learning assignment.

For LMS Administrators

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Learning Assignment Tool (Cont.)

7. Review the settings on this page, and select Next.

8. On this page, select who you are assigning the training to. In most cases, you are assigning at the User level.

9. Use this page to review your assignment. Select Submit once you are ready to process.

For LMS Administrators

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How to Run Your Department’s 20-Hour Training Report

1. Go to Reports > Custom Reports.

2. On the custom report search box, Search “2017”, or whatever the current year is.

3. Locate the report titled “COUNTYWIDE 20-hour training report (2017 Update)”

4. Under the Actions Column, select Refresh.

5. Once the report finishes queueing and becomes available, under the Actions menu, select Excel

to export the report.

NOTE: This report will only generate employees with training hours on their transcripts. It will omit employees with zero training

hours. If you want a comprehensive report, you will need to compare this training report with a department roster report, and

assume that employees missing from the training report have zero training hours (See NEXT page).

For LMS Administrators

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How to Capture All Employee (Add Zeroes) to your

Department’s 20-Hour Training Report

1. Go to Reports > Custom Reports.

2. On the custom report search box, Search “2017”, or whatever the current year is.

3. Locate the report titled “COUNTYWIDE USER Report for Zeroes (2017)”

4. Under the Actions Column, select Refresh

5. Once the report finishes queueing and becomes available, under the

Actions menu, select Excel to export the report.

6. Compare this report against your Department 20-Hour Training Report. The user report should have more records

than the training report. The users who are on the user report, but are missing from the training report, are the

employees with zero hours. Reconcile the two reports against one another. Use the VLOOKUP function to ID the

discrepancies.

7. If you do not know how to use VLOOKUP, set up a Skype with HR-T&D, or view this YouTube video (https://

youtu.be/m5oMiX4-pmE) that is very helpful in learning how to use the tool.

8. Paste the records you have ID’d as missing, from the user report into the training report.

For LMS Administrators

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Creating a Material

A material is a file you can upload to LMS to make it a

learning object, which can then be assigned or made

available to users. Materials are helpful for assigning

documents to be read, such as policies.

Material file types can include doc, docx, xls, xlsx, ppt, pptx,

pps, ppsx, pdf, jpeg, jpe, jpg, gif, or zip.

To add a material to LMS, follow these steps:

1. From the Admin tab, select Catalog.

2. Under Learning Objects, select Materials.

3. Select “Create Material”.

4. Enter a Title, Material Type, Provider, Training Hours, Description, and Subject for your material.

5. Under Material Source, select the “Upload Material” radio button

to upload your file. You can also use a web resource by using the URL

radio button instead.

For LMS Administrators

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Creating a Material (Cont.)

6. On the next screen, set Availability, similar to how you would for an Event or a Session.

7. On the following screen, select the Emails you would like associated with this material. If none, select No Emails.

8. Click Save. Your material is not available within the LMS library and can be assigned out to users via the Learning

Assignment Tool. If assigned, it will appear on users’ transcript as a learning object, just like any other event or

session.

For LMS Administrators

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Creating a Curriculum

A curriculum refers to multiple related trainings grouped

together.

1. From the Admin tab, select Catalog.

2. Under Learning Objects, select Curricula.

3. Select “Create New Curricula” or Search for your

curriculum to locate an existing one.

4. Choose a Title, Subject, and Vendor for your curriculum. Other fields can be filled in as needed but are not

required.

5. Choose Availability, Emails, and Pricing Options (Defaults are usually used for Emails & Pricing Options).

For LMS Administrators

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Creating a Curriculum (Cont.)

6. In the Structure section, select the desired recurrence options.

7. The Test Curriculum section is where you add specific trainings to your curriculum. Here you can:

A. Add Section - Allows for the addition of multiple sections to the curriculum.

B. Add Training - Allows for specific individual trainings to be added to the curriculum. Multiple trainings can

be assigned to any section.

C. Remove Training/Section from the curriculum.

D. Edit a section in the curriculum, including the option to require that a specific section needs to be

completed before moving on to the next section.

E. Specify an order that the trainings need to be taken in.

When finished adjusting the curriculum, click Save to keep your customized changes.

Additionally, if you are updating an existing curriculum, you will be able to select who is impacted by your changes based

on their progress and who the curriculum is newly assigned to.

For LMS Administrators

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HR Training & Development Staff Contact Info

http://hr.smcgov.org/contact-training-and-development-staff

Contact Training and Development Staff 455 County Center, 5th Floor

Redwood City, CA 94063-1663

Phone: (650) 363-4343

Gabe Aponte (ESS Registration, Training Consortium, LMS Issue Reporting)

(650) 363-4696

Debbie Kong (LMS Assistance/Training Enrollment)

(650) 363-1915

Rose San Juan (Tuition Reimbursement)

(650) 363-4733

Ezrah Cambe (LMS Assistance/Training Enrollment)

(650) 599-1151

Note: Staffing changes may have occurred since this publication. Please visit http://hr.smcgov.org/contact-training-and-

development-staff for the most up to date contact information.

For LMS Administrators

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Department LMS Administrators (Updated 12/13/17)

The most up to date version of the LMS Administrators list can be found at: http://hr.smcgov.org/county-lms-administrators

Department LMS Administrator Phone Number

Assessor-Clerk-Recorder-Elections Julieta Fernandez (650) 363-4779

Child Support Services Sherrie Ramos (650) 363-4818

Controller Jeremy Reyes Rose Rushworth

(650) 363-4777 (650) 363-4778

Coroner Emily Tauscher (650) 312-5223

County Counsel Shirley Lectura Heather Hardy

(650) 363-4684 (650) 363-4679

County Manager’s Office/Board of Supervisors Alicia Garcia (650) 363-4634

Agriculture / Weights & Measures Maria Luna (650) 363-4700

Public Safety Communications Robert Bustichi Elise Moeck

(650) 363-4342 (650) 363-4615

District Attorney Debbie Padilla Andy Sedik

(650) 363-4685 (650) 363-4871

Health System

Aging & Adult Services Sue Fisk Maira Mendoza

(650) 573-2533 (650) 573-4236

Behavioral Health & Recovery Services

Moetoto Mati Nicola Freeman Erica Britton Camille Hicale

(650) 573-2495 (650) 573-2773 (650) 372-6153 (650) 372-6137

Correctional Health Joanna Nuevo William Taylor

(650) 363-4152 (650) 363-7838

Emergency Medical Services Theresa Smith Garrett Fahey

(650) 573-3782 (650) 573-2009

Environmental Health Joseph Padilla Jean DeTar Anapatricia Mercado

(650) 372-6234 (650) 372-6263 (650) 372-6228

Family Health Jazmine Bergeron Rachelle Salvana

(650) 372-6241 (650) 616-2528

Health Administration Wanda Showaker (650) 573-2263

LEAP Institute Mary Brinig (650) 573-2945

Public Health, Policy & Planning Wanda Showaker (650) 573-2263

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Department LMS Administrators (Updated 12/13/17)

The most up to date version of the LMS Administrators list can be found at: http://hr.smcgov.org/county-lms-

Department LMS Administrator Phone Number

San Mateo Medical Center

Akram Abdul Cader Cynthia Delmo Stacy Glocke Jessica Frihart

(650) 573-2271 (650) 573-2437 (650) 573-2671 (650) 573-5044

Housing Larisa Margulis Norman Pascoe

(650) 802-3379 (650) 802-5008

Human Resources Debbie Kong Ezrah Cambe Rose San Juan

(650) 363-1915 (650) 599-1151 (650) 363-4733

Human Services Agency

Kathy Merlo Pamela Storm Desi Tafoya Robert Burnett

(650) 802-7965 (650) 802-7941 (650) 802-7974 (650) 802-7648

Information Services

Christopher Kwok Emmanuel Ufot Vanita Narayan Shawn Yu

(650) 363-4431 (650) 599-7499 (650) 207-1940 (650) 599-7468

Library Karina Labrenz Wesley Price

(650) 312-8822 (650) 312-5266

Office of Sustainability John Cho Mike Bolander

(650) 363-1229 (650) 363-4791

Parks Francesca Nielsen Erika Duenas Laurel Finnegan

(650) 599-1466 (650) 599-1391 (650) 599-1367

Planning & Building Madeleine Payumo (650) 599-7311

Public Works Krysta Caronongan Manon Patterson

(650) 599-1442 (650) 599-1428

Probation Bridget Love Chris Miller

(650) 312-5261 (650) 655-6213

SamCERA Gladys Smith (650) 363-4821

Sheriff’s Office Gina Sheridan Jennifer Prado

(650) 573-2520 (650) 363-4530

Tax Collector Angey Rivera (650) 363-4398

Treasurer/Revenue Services Tiffany Htwe Laura Williams

(650) 599-1239 (650) 363-4977

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Frequently Asked Questions / Resources

1. How do I sign in?

I. Log into LMS at sanmateocounty.csod.com and select the My Career Development .

III. Your personalized homepage will appear when you log in. You can return to the your homepage

by clicking on the Home Tab near the top of the page.

2. Help! I forgot my password.

Contact the HR Training & Development team to have your password reset.

3. What’s the difference between the two different LMS sites?

• Career Site - This site contains information about work-related training and development. The

information contained on this site is viewable to your supervisor/manager. Supervisor approval is

required in order to participate in these development activities

• Health and Wellness (Private) Site - This site contains information about health and wellness

and related activities. The information contained on this site is not viewable by your supervisor/

manager. Verbal approval is required from your supervisor/manager for time off (if attending during

work time) to participate in activities within this site, or they can be taken on your own free time.

4. An LMS tool is not working for me and I think something is wrong with the LMS platform.

Please contact the HR-Training and Development Team, contact details are on page 24. We will contact

the LMS vendor, Cornerstone, if necessary/appropriate.

LMS Administrator Support HR-Training and Development serves as department LMS administrators’ support. If you have any questions, do not hesitate to contact us (see page 24). HR-T&D is responsible for following up on issues with our LMS vendor, Cornerstone, should the need arise.

Other Resources Available to LMS Administrators:

1. Online Training Library (accessible via the CSOD client portal); and

2. Online Help (accessible via the “Help” link within LMS)

3. Instructor-led classes! Sign up in LMS

• LMS Basics (Next Offerings: 3/15/2018, 6/14/2018)

• LMS Advanced (Next Offerings: 3/22/2018, 6/21/2018)

Human Resources Training & Development Team

• Still have more questions? We are here to help! See page 24 for full contact details.

Resources

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LMS Terms/Glossary

Event: Training course(s); i.e. Intermediate Excel 2010, Public Speaking, etc.

Session: A specific date, time, and location that a training is offered for an event; there may be multiple

sessions scheduled for one event.

Instructor-Led Training (ILT): A traditional classroom training, in which an instructor teaches a course

to a room of learners.

Online Training (OLT): Training that takes place at your computer via streaming web

content or material downloaded directly to your PC.

Curriculum: Multiple trainings grouped together in a series.

Interest Lists: A list that employees can sign up for to be notified when a particular class that currently has

no available spaces or upcoming sessions becomes available again.

User Statuses:

Completed – Training has been taken and credit issued to the user.

In Progress – Training has been started but not yet completed. Often seen with online trainings that have

been partially completed.

Registered – User has enrolled in and is guaranteed a spot in the training session.

Waitlisted – User is on the waitlist to be enrolled in the training session but is not guaranteed a spot.

Withdrawn – User had previously been enrolled in a training session but withdrew from the class, forfeiting

his/her spot.

Pending Evaluation / Past Due – Deadline has passed for an assigned training and the user has yet to

complete it.

Cancelled – User had either been waitlisted or enrolled in a session that was cancelled by LMS admins.

Resources

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San Mateo County’s 20-Hour Training Policy

The County initiated a 20-Hour Training Policy to further develop and promote a highly skilled

workforce that values continuous learning and skill development. As such, all regular, permanent, provisional

and term County employees are expected to attend a minimum of 20 hours of training annually. Additionally,

as part of these 20 hours Supervisors/Managers are required to take a minimum of 8 hours of supervisory

training.

Managers and supervisors need to encourage and support attendance at training and development

programs and activities. The County’s Training Policy promotes and fosters individual and organizational

effectiveness by:

• Optimizing employee development, growth and productivity

• Enhancing organizational productivity, effectiveness and accountability

• Creating, promoting and fostering an organizational environment that values development and

growth opportunities for all employees

How can I meet the County’s 20-Hour Training Policy?

Employees can reach their 20 hours in a variety of ways, including:

• Internal: Internal training includes training offered/hosted by your department and/or the County during

worktime through the LMS and Training Guide.

• External: With your Supervisor’s approval, you can also apply external training toward the 20-Hour

Training Policy. External training can include training taken outside the County, including training while off-

duty (college courses, professional association meetings, etc.)

What types of training may be applied toward the 20-Hour Training Policy?

• On-the-job training: Training that you received during the first few weeks of employment and/or new

position.

• Division/Unit in-services: On-the-job in services, presentations, retreats, etc., where new workflows,

practices, procedures were taught and/or demonstrated.

• Special Projects/Assignments: Training that you received as a result of additional duties/opportunities.

• Department-Specific trainings.

• Profession/career-Specific training: Academic coursework, continuing education units (CEUs),

recertifications, workshops, seminars, conferences, informational brown bag lunches, professional

association meetings, etc.

• Training sessions provided by the County, both instructor-led (classroom) and online offerings.

www.smcgov.org/LMS

https://hr.smcgov.org/training catalog

Resources

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San Mateo County’s 20-Hour Training Policy

(Cont.)

How are my 20 hours of training tracked each fiscal year?

Training hours for sessions entered in the County’s LMS will be shown on your transcript and will appear on

LMS department reports. You will need to manually add external training (training not created/entered in the

LMS) into LMS for hours to be captured. The County Manager provides a bi-annual report to your department

head to show your department’s progress towards the 20-Hour Training Policy. Reports are typically provided

to your department head mid-fiscal year (December) and again in May just prior to the end of the fiscal year.

Supervisors can check their team’s progress by running their own reports in LMS.

How can my department’s LMS Administrator help?

Each department has one or more designated LMS Administrators who possess LMS expertise. Their roles

are critical in capturing the training activity for your department and in helping employees be successful when

accessing and navigating the LMS. Their role and duties include:

• Entering department-specific training events and sessions when requested to do so by their department in

order for training hours to be tracked in LMS

• Running department reports upon request to show progress and compliance with the 20- Hour Training

Policy

• Providing LMS help desk services when users have difficulty navigating or accessing the LMS

Who should I contact with any questions about this Policy?

If you have questions, talk directly to your supervisor and/or manager. Having conversations about this 20-

Hour Training Policy is ideal in your one-on-one meetings, where you can share and discuss your

development goals and career aspirations. At these meetings, you and your supervisor will have the

opportunity to plan your 20 hours of training each fiscal year.

Supervisor Approval is Required

All trainings, workshops, conferences, etc., that you wish to apply toward the County’s annual 20-Hour

Training Policy must be approved by your supervisor.

Resources