lm21 operating excellence and itil ® continual service improvement

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© 2005, 2009 Lockheed Martin Corporation All Rights Reserved LM21Operating Excellence LM21 Operating Excellence and ITIL ® Continual Service Improvement A Fusion of Ideas – Session 1 Kirk Judd

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LM21 Operating Excellence and ITIL ® Continual Service Improvement . A Fusion of Ideas – Session 1 Kirk Judd. ITSM Maturity Approach. LM21 M ethodology can define and implement the Roadmap to achieve needed maturity with time People Process Technology - PowerPoint PPT Presentation

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Page 1: LM21 Operating Excellence and ITIL ® Continual Service Improvement

© 2005, 2009 Lockheed Martin CorporationAll Rights Reserved LM21Operating Excellence

LM21 Operating Excellence and ITIL® Continual Service Improvement

A Fusion of Ideas – Session 1Kirk Judd

Page 2: LM21 Operating Excellence and ITIL ® Continual Service Improvement

© 2005, 2009 Lockheed Martin CorporationAll Rights Reserved GB - 2 LM21Operating Excellence

ITSM Maturity Approach

•LM21 Methodology can define and implement the Roadmap to achieve needed maturity with time

• People• Process• Technology

•LM21 Value Stream Mapping compares As-Is versus To-Be States – The ITIL® Assessment!

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