ljwb.co.ukljwb.co.uk/wp-content/uploads/2018/01/head-of-registered... · web viewyou must have...

Head of Registered Care Services

Salary: c £55,000 per annum

Hours: 37.5 hours per week

Location: North Leeds

Benefits: Pension, Employee Assistance Programme, additional paid leave for Jewish High Holy days, option to join healthcare scheme.

We are looking for a highly motivated, can do and driven Head of Registered Care Services to join our Senior Leadership Team. The successful candidate will have the drive and determination to continuously improve and expand our registered care service.

You will have a strategic focus and be able to demonstrate that you can initiate, develop, and deliver care services that add value in a high energy and results driven environment. Emotional resilience, risk management and sound operational planning are key traits of the ideal candidate.

You will be of degree calibre and have a proven track record of working in a similar role within a registered care service and be able to take on the role of ‘nominated individual’. You must have strong project management skills and a desire to take ownership and succeed within the role.

Interested? Intrigued? Get in touch and we can arrange to see you to discuss it all in more detail. We’ve got lots more we can tell you as this is an exciting time for Leeds Jewish Welfare Board. Application is by CV to [email protected] and the closing date is 12.00 noon, Wednesday 31 January 2018.

We look forward to hearing from you!

If you are shortlisted you will be contacted directly, if you do not hear from us within 3 weeks of the closing date, it can be assumed that unfortunately, your application was unsuccessful on this occasion.

Strictly no agencies

www.ljwb.co.uk

Our offices are disability friendly.

We are an equal opportunities employer.

mailto:[email protected]

JOB TITLE Head of Registered Care ServicesHOURS OF WORK 37.5 Full timeSALARY C £55,000 paREPORTS TO CEOSTAFF RESPONSIBILTIES 4-6 Direct reportsDBS REQUIRED YesPLACE OF WORK MAZCC, 311 Stonegate Road, LeedsLS17 6AZCONTRACT TYPE: PermanentSPECIAL CONDITIONS The cost of travelling to and from meetings and other places will

be reimbursed by LJWB. We do not pay for travel from home to office or office to home.

KEY RELATIONSHIPS Senior Leadership Team, Trustees and committee members, Leeds City Council and partner organisations, Members of the Leeds Jewish Community, service users, customers, colleagues.

1. Job Purpose:

As member of the Senior Leadership Team you will contribute to and guide the strategic management of the organisation, specifically LJWB’s Registered Care Services - helping to achieve LJWB’s vision, mission, aims and objectives.

To be the nominated individual for all LJWB Registered Care Services.

To provide leadership, guidance, professional support and oversee the development and delivery of LJWB’s Registered Care Services, and if required partner agencies.

To work with service users, customers and colleagues, in a way that is in line with the values of the organisation.

2. Job dimensions:

LJWB’s current registered care services have been operating for over 20 years. They compose of three homes for adults with learning disabilities: -

1. Cranmer Project registered as one home with two separate houses: -

Lynda Cohen House – 8 units for LD and early onset dementia

Lily Thompson House – 8 units for LD

2. Montague Burton House – 5 units for LD and challenging behaviour

In addition, Moorcare is our domiciliary care service which provides care and respite in mainly North Leeds circa £1.2M

LJWB Employees 155 Employees in Registered Care Service = 111: 74 Moorcare and 37 in LD Budget managed by job holder: £2.2m

The post holder is accountable to the CEO of LJWB.

The post holder will have direct and in-direct line management responsibility for approximately 3 / 4 WTE. The post holder will be a designated budget holder accountable to the CEO for contributing to the development and monitoring of the Service’s budget.

The post holder operates within the organisation’s strategic framework and contributes as a member of the Senior Leadership Team.

3. Key result areas:

Deliver the rolling programme of service improvement to ensure that all registered care services are of a high standard. Achieving good and where possible outstanding CQC ratings.

Provide professional leadership and guidance in the support of the planning, prioritisation and allocation of resources to support effective delivery of care services – maximising income; creating effective and efficient care services.

Support and provide leadership to the service leadership teams through the development of scrutiny methodologies, co- delivery of audit visits and production of action plans with the quality team.

Identify, lead and support the implementation of initiatives to improve the quality of services, including sustainable and robust mechanisms for sharing good practice and learning across the organisation.

Lead on the development of, and provide expert advice to internal and external stakeholders on quality of care required for safe, effective and person-centred delivery of LJWB registered care services.

Advise managers and frontline operational staff on the required standards of service user care, CQC and LCC requirements.

Provide leadership to all staff in the registered care function, to ensure they are effectively developed, organised and managed, and can support the strategic aims of the service.

Oversee the services Complaints, Compliments, Grumbles and Gripes programme – providing reports where necessary to the quality audit team and committees.

As a member of the Senior Leadership Team you will be required to support colleagues with the investigation of complaints, grievances and disciplinaries.

Proactively work with the Quality team to manage all Safeguarding, Near Miss and Serious Untoward Incident reporting. Providing advice and guidance to service staff on this area.

Contribute significantly to the planning and strategic direction of the organisation as part of the Senior Leadership Team and other management groups across the organisation

Recruit, lead, motivate and develop staff to ensure they have the necessary knowledge, skills and attitude to achieve organisational and legislative objectives.

Investigate staff complaints, grievances and where necessary conduct disciplinary hearings.

4. Equipment and machinery:Use of the following electronic equipment and software:

Hardware: PC, Fax, printers, photocopier, laptops, data projector. Mobile devices Software: Microsoft Windows Word, Outlook, Excel, PowerPoint, Access,

Internet Explorer, care based planning systems e.g. Staff Plan.

5. Systems:

Use of the following systems:

LJWB performance management development programme to ensure that all staff have up-to-date personal development plans and are appraised yearly and that individual training needs and requirements for support are addressed.

Monitoring and electronic authorisation of timesheets and leave systems (sickness absence, annual leave, flexi time) using HRIS system (Human Resources Information System).

Electronic authorisation of purchase orders (up to the value of £3000) and co-authorisation of purchase orders over the value of £5000.

Recruitment and human resources procedures for staff

Suite of Microsoft applications to produce reports and documents

Bespoke databases to ensure robust data are available to meet the needs of the organisation

6. Decisions and Judgements:

Works within a framework of annually agreed objectives and report to the CEO

Responsible for implementation of policy direction by interpretation and analysis of highly complex information and working with external partners such as LCC and CQC

Provide expert advice and leadership to Registered Care Managers and Deputies -relating to quality of care and service development.

Significant freedom to act and to use initiative in the development and delivery of the portfolio of work and is expected to fulfil this role within the parameters of established priorities, policies and procedures. The post holder is expected to identify and implement achievable solutions to problems as they arise or are anticipated

The post holder operates within the organisation’s strategic framework to which the post holder contributes as a member of Senior Leadership Team and deputises for the CEO as and when required at appropriate internal and external meetings relating to registered care services.

The post holder is expected to select and apply appropriate methodologies based on rigorous evidence based principles and make decisions regarding the optimum strategy which may include combining a range of clinical and cost effectiveness evidence. These evidence sources may be complex and frequently be conflicting and will require development of novel solutions to ensure activities are successfully implemented.

Responsible for identifying and actively managing potential risks to delivery of the services by carrying out regular risk analysis. Where there may be an impact on successful delivery of the programme, the post holder is expected to actively identify and implement solutions to ensure successful delivery

The post holder will be expected to represent the service at a senior management level in a variety of situations. This involves making decisions on behalf of the CEO and judgements, interpretation and analysis of complex information such as CQC requirements.

Required to interpret and implement LJWB and national strategies/frameworks/ policies or legislation in relation to their relevance and impact on the service, in order to contribute to the setting of goals for the service and LJWB.

Constraints are defined by CQC, LCC and national legislation.

7. Communications and Working Relationships:

Internal

The post holder must communicate and collaborate effectively with the following in order to communicate priorities, monitor progress, deliver results, promote change and facilitate improvements to help Registered Care Services and LJWB their overall objectives.

Senior leadership colleagues and staff within other services on a day to day basis, for example Quality Audit Team, Finance, Facilities Management.

Colleagues within the wider organisation to build effective working relationships, provide professional information and advice and to present reports both oral and written at meetings and committees to enable decision making.

Board and committee members to influence decision making by presenting oral updates and written reports to the Board and its Sub Committees as required.

Colleagues across the organisation to share knowledge, influence thinking and planning in relation to cross-organisational programmes of work and to ensure alignment of the wider delivery plan.

External

The post holder must be able to communicate complex, sensitive and sometimes contentious information in a clear and unambiguous manner, and build meaningful operational working relationships, with the following groups. This involves regular meetings, presentation, inspections and representing the Service. This demands persuasion, tact and good interpersonal skills to overcome sensitivities and barriers to understanding.

Leeds City Council, (Local Authorities) – Commissioning Team, LD teams, Domiciliary Care services, Finance

Care Quality Commission

LD and Domiciliary care forums – regionally and nationally

8. Physical, Mental and Emotional Demands of the Job:

Physical

Requirement to regularly travel throughout Leeds and if required nationally to attend conferences and meetings

Regular use of IT equipment e.g. personal computer Sustained effort and high concentration to meet deadlines

Mental

Presenting complex information to diverse audiences Extensive report editing/writing Analysis and interpretation of data Dealing with frequent interruptions and transferring thinking quickly between varied

and competing demands Intensive concentration required over a prolonged period whilst interpreting detailed

information Chairing regular meetings Prioritising the competing demands of the quality of care work portfolio from both

internal and external stakeholders Balancing Service and wider organisational activity to meet differing external and

internal pressures Managing and supporting sensitive and challenging situations with senior stakeholders

Emotional

Managing and resolving conflict with managers Developing and managing effective relationships with key internal and external

stakeholders with regard to sharing of knowledge Dealing with complex and sensitive employment issues e.g. performance, attendance,

discipline, grievance and dismissal Operating with awareness and sensitivity, anticipating stakeholder needs and resolving

conflict Supporting and providing advice to teams across the Service

9. Most challenging/difficult parts of the job:

To secure, through effective leadership, support and commitment from staff for the continuous improvement of registered care services

Developing and implementing national and local strategies and quality requirements Managing the development of a broad portfolio of work simultaneously Establishing and maintaining credibility with Senior Leadership Team, Board,

Committee members and the wider community Ensuring scrutiny and assurance activities have a key role as a catalyst and support

for improvement of services for service users. Balancing the differing views of stakeholders while maintaining a robust and

transparent approach in delivery of the service

10. Knowledge, skills, training and experience required to do the job:

Skills & Experience

Essential Desirable How skill will be assessed

Knowledge Educated to degree level or equivalent Application form, Certificates

Masters level or equivalent experience in relevant subject

Application form, certificates

Registered nurse with the Nursing & Midwifery Council and or social care professional registered with the Health and Care Professional Council or equivalent with the Qualification Credit Framework.

Application form, Interview, Certificates

Extensive experience of working in a senior social care management role – min 5 years

Application form, Interview, ReferencesExercise

Experience of running a domiciliary care or care home registered with CQC. Must have been either a Nominated Individual or Registered Manager

Application form, Interview, References

Detailed knowledge of: -> the Health and Social Care Act 2008 and Health and Social Care Act 2012>Health and Safety legislation> Safeguarding of Vulnerable adults> Data Protection and confidentiality


Extensive expert knowledge of social care best practice, regulation and current Government social care strategy and policies, and the challenges faced at local level in relation to implementation


Expert knowledge of improvement methodologies in social care or local authority services


Demonstrable leadership and application of best practice clinical delivery of care


Demonstrable track record of achievement in relation to innovation, service management and delivery of goals against targets

Application form, Interview,

Previous experience in a development Application

role taking forward significant projects to successful completion

form, Interview,

Credible and effective leadership, influencing and negotiation skills


High level communication skills both oral and written


Ability to work to tight deadlines Application form, Interview, Exercise

Analytical skills to analyse and interpret complex information


Experience of financial planning to manage designated budget


Experience of line managing, coaching and developing staff


Able to effectively assess risks when decision making


Able to question and constructively challenge


Aptitude Strong communication and engagement skills – ability to facilitate solutions with the operational management teams.


Working on own and using initiative Application form, Interview,

High degree of emotional resilience and working in a fast-paced environment.


Personal Circumstances

Must be legally entitled to work in the UK

Willing to attend occasional organisational fundraising events outside working hours, including evenings and weekends

Sight of appropriate documentation as specified in the interview letter

Physical/Sensory

Must be able to perform all duties and tasks with reasonable adjustment, where appropriate, in accordance with the Equality Act 2010

EqualityCandidates should indicate an acceptance of and commitment to the principles underlying LJWB’s Equal Rights policies and practices

Disposition/Attitude Possess a customer-focused approach

and desire to strive for continual improvement in quality, cost and efficiency

Interview,References

Disclosure and Barring Service (DBS) checks

Where a criminal record background check is identified (i.e. regulated activity relating to adults) a clear DBS certificate is required before commencing employment with LJWB

See the DBS website for details

Sight of a clear DBS certificate,(for new employees without an existing DBS certificate, LJWB will cover the cost of the DBS check and the annual subscription).

January 2018

APPLICATION FORM

Should you wish to submit a CV instead of the attached application form, please do so, however you must sign and return the monitoring form and the declaration page at the back of the application form. CV’s must evidence the essential criteria required for the role.

The form is as comprehensive as practical, but if in any section you feel you do not have adequate space to respond please attach separate sheets. Please complete either by typing or in block capitals using either a black or blue pen.

Application for the post of: Head of Registered Care

How did you learn of this vacancy?

PERSONAL DETAILS

Forenames:

Surname:

Home Address:

Postcode:

Day time telephone numbers:

Email Address:

Do you hold a current clean driving licence?National Insurance Number:

ACADEMIC QUALIFICATIONS

Names & Address of Schools/Colleges.Universities

Subjects Level/Grade

PROFESSIONAL MEMBERSHIP

Organisation Membership Status Date joined

NON QUALIFICATION/TRAINING COURSES

Course Title Organising Body Date Completed

EMPLOYMENT HISTORY

From / To Starting with your most recent position, list the name of your employer, job title, salary and brief description of main responsibilities

Reason for Leaving

SKILLS, KNOWLEDGE AND EXPERIENCE

Please provide details in relation to both the essential and desirable criteria for the post as both are used to shortlist. However, if the person specification says an essential skill or experience will be identified from the application form, you must say this in this section how you meet the requirement. You can only be considered for interview if you show how you meet all the essential criteria listed.

REFEREESPlease give details of two professional referees we could approach, one of whom should be your last or present employer. No contact will be made with the referees that you have supplied without your consent.

Name: Name:

Position: Position:

Company: Company:

Address: Address:

Postcode: Postcode:

Tel No: Tel No:

Email Address: Email Address:May we contact prior to interview? Y / N May we contact prior to interview? Y / N

Closing date for applications is: 12 noon, Wednesday 31 January 2018

This application form must be returned to:

Katherine BellLeeds Jewish Welfare Board

311 Stonegate RoadLeeds

LS17 6AZ

Email: [email protected]

DECLARATIONS

Are you related to or the partner of any existing employee or committee member of LJWB?YES/NO

If yes, please print their name(s) and relationship to you:

The information I have given on this form is true and accurate to the best of my knowledge

I am not subject to any immigration controls or restrictions which prohibit my undertaking work in the UK

Under the Rehabilitation of Offenders Act I understand that I will be asked to declare in writing whether I have been convicted of any offences in a Court of Law and if so to provide details of the offence(s). I understand that failure to disclose such convictions may result in dismissal or disciplinary action by LJWB

In line with Leeds Jewish Welfare Boards DBS Policy, anyone undertaking a Regulated Activity will require a clear DBS check before commencing employment with Leeds Jewish Welfare Board. If you do not have an existing DBS certificate, the cost of the DBS check and annual subscription will be paid by Leeds Jewish Welfare Board. Please note, if your contract is terminated or you resign within the first 6 months of employment, this cost will be deducted from your final salary.

All applications are kept for 6 months

I consent to the processing of the above data in accordance with current Data Protection legislation

Signature: _____________________________

Date: _____________________________

ljwb.co.ukljwb.co.uk/wp-content/uploads/2018/01/head-of-registered... · web viewyou must have...

Documents