live your life. create your destiny. development of a quality management system (qms) at tut a...
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Live your life. Create your destiny.
Development of a Quality Management System
(QMS) at TUT
A Finnish-HEQC-TUT Project
Dhaya Naidoo
University of Zululand20 October 2008
Directorate of Quality PromotionTel. (012) 382-5085 • Fax (012) 382-5218 • [email protected] • Private Bag X680 • Pretoria • 0001
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Directorate of Quality Promotion
Project OverviewInstitutional Context
Merger of 3 Technikons New Institutional Type (UoT) 1st merged UoT Audited by HEQC (2007)
Project Objectives Quality Management Arrangement Self-Assessment and External audit Outcomes inform development of QMS
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Directorate of Quality Promotion
Project Implementation Parallel Processes
Institutional arrangements for QM Establishment of a dedicated quality directorate Charter and Mandate
Institutional Self-Assessment External Audit Quality Improvement Plan
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Directorate of Quality Promotion
QMS Development Capacity Building
Staff Training Appointment of External Expert (2008)
Policy Environment Policy Approval Monitoring and Evaluation
Electronic Systems Development Policy Tracking Dashboard QMS
QMS rollout
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Directorate of Quality Promotion
Quality Management Strategic & Operational
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Directorate of Quality Promotion
Strategic approach to quality
A – APPROACH: (doing the right things)
D – DEPLOYMENT: (do the things the right way)
R – RESULTS: (how well did things go?)
I – IMPROVEMENT: (how can we do better?)
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Directorate of Quality Promotion
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Relationship between approach and framework
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Directorate of Quality Promotion
Constraints Organisational Transformation
Merger Institutional Type Organisational Maturity Organisational Cohesion
External Policy Environment Transformation of the HE Landscape HEQF External Audits
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Directorate of Quality Promotion
Way Forward Consolidate QM Gains Strategic rather than Compliance QM Institutional Approval and Adoption of
QM Strategy, Policy, System and Approach
Institutional Capacity Building Monitoring and Evaluation