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Live Chat - Online Function for Retirement Communities June 2015

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Retirement Communities The following retirement community company websites feature a Live Chat function Click on any of the screenshots to be taken to the webpage for that community.

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Del Webb

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Silverado

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Before chat After chat During chat

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Belmont Village

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Traditions of America

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Five Star Senior Living Five Stars live chat feature is available on each of their unique communities homepages.

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Five Star Senior Living

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This chat was a bit glitchy, after using it for a few minutes the send and disconnect buttons became unresponsive.

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Glenmeadow

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I didnt get very far with this chat because although it said my wait time was approximately 1 minute, a representative never tuned in to chat with me!

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GL Homes

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Because the live chat is offline, the chat window provides you with the option to leave a message to which they will reply to via email.

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St. Andrews Village After about 10-15 seconds of inactivity on the webpage, this live support window starts scrolling back-and-forth horizontally across the page (kind of annoying)

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St. Andrews Village

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Green Hill

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Although their Live Chat button was aesthetically appealing, it did not work.

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At a glance

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Notes on live chats All agents appeared to be female The biggest issues seem to be broken links (Green Hill) or offline agents (Glenmeadow, GL Homes) The most invasive live chat windows were St. Andrews Village and Traditions of America Both chat windows are very in your face You dont have to click on a button to access them, they pop up simply from viewing the webpage