Communication

Listening, Verbal, Non-Verbal, Written

How would you define communication?

What % of each do you think makes up someone’s first impression of you?

-How you speak-The actual words you say

-Your body language

Definition: Process of transmitting a message from a sender to a receiver

Communication Defined

Effective Communication: Clear, concise, consistent, creative, sensitive, persuasive, open

Ineffective Communication: Mumbled, inconsistent, scattered thoughts, threatening, withdrawing, lecturing, criticizing, interference

◦ Interference: Anything that distorts or interrupts a message Noise: an unwanted sound that interferes or distracts is a

barrier to learning and communicating External Noise: Comes from environment around you Internal Noise: Comes from within sender/receiver’s mind

Effective vs. Ineffective

Definition: The method by which the message travels from sender to receiver

◦ Direct: face to face◦ Indirect: news, texting, TV, etc.◦ Social: sharing communication with peers, friends,

family◦ Advocate/Expert: seeking advice, lecture,

professional

Channels

Sender Encoding Message (Thought to words)

Decoding Receiver

(Assign words meaning)

Interference can happen at any stage in the process!

The Communication Process

What are examples of interference?

Critical: making judgments

Informational: gathering information (class, news, meetings)

Pleasurable: For fun/enjoyment (music, TV, radio)

Active Listening: requires the listener to feed back what they hear to the speaker to confirm what they have heard and moreover, to confirm the understanding of both parties.

http://www.youtube.com/watch?v=aP55nA8fQ9I

Listening

I-messages: Statements of fact about how an individual thinks or feels

How you feel, when you feel it, why you feel it◦ Ex) I feel sad when you call me names because it

hurts my feelings.

You-Messages: Statements that often assign blame or judge others ◦ Ex) You are a horrible friend because you call me

mean names.

Verbal I-Messages

Girls: 25,000 words a day! Guys: 10,000 words per day!

◦ In reality, females have more of an innate quality to express themselves verbally than males.

Communication and Gender

How many words a day do females say on average? Males?

On the side of your notes somewhere, or on the back of a page, write down how you knew

what my directions were and what I was trying to say…even

though I haven’t spoke yet today.

Catch on to me yet…I hope!?

Artifacts/Items Proxemics (how near or far) Body Language

◦ Arms crossed, leaning in, eye contact Physical Characteristics

◦ Hair, cleanliness, Clothing and Make-up Touching Behavior

◦ Hugging, shoulder taps, hand shakes

Non-Verbal Communication

Disney Eyes!They make the eyes so big because Disney

thinks they are “the window into your soul”

Public (12 feet)Social (4-12 feet)Personal (1.5-4 feet) Intimate (< 1.5 feet)

Distance Zones (Unspoken Boundaries)

• Do you know of anyone that when they talk to you, they are more close than you are comfortable with?

• Why do you think after a certain distance is closed in, we begin to feel uncomfortable?

It is so important to express yourself clearly in writing; this is one of the communication channels we tend to misinterpret the most.

◦ Writing emails, texting, essays, notes, etc. Formal and Informal

◦ School essay vs. texting or Facebook What is the difference? What is the biggest determining factor for informal vs. formal?

Your AUDIENCE!

Written Communication

After reading a book, why do you think some of us like the movie, and some of us don’t?

◦ We all can interpret written language differently

◦ The way writing makes us feel, especially as a story, can have a strong impact on us.

Written Communication

We can interpret language and communication through written symbols as well.

Written language (Alphabet and hieroglyphics)

What do the following symbols mean??

Written Symbols