listening in the workplace

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7/30/2019 Listening in the Workplace http://slidepdf.com/reader/full/listening-in-the-workplace 1/2  K|bsl & Jh/ Co {el Olpz7  CIMJ JPM £ =19: K|bsl & Jh/ Fh} dh}l cofh}di{cho jho{ij{ ]h`l} @cmmhoc C }`cmmhocAk|bsl/jhd C 5;</350/00;; ppp/k|bsl/jhd Nlsz {h \obhjnco` Z|jjlzzf|b Ph}nqbijl Jhdd|ocji{cho Peh–z Bcz{loco` Ohp8 Lvl}shol ‛cojb|kco` sh|} h}`iocwi{cho–z blikl}zecq Bcoki K|bsl" Q}lzcklo{(Fh|okl}" K|bsl & Jh/ [ecz cz {el zljhok coz{ibbdlo{ co i {e}ll$qi}{ zl}clz imh|{ ph}nqbijl jhdd|ocji{cho/ Jeiojlz i}l" sh| h} zhdlhol sh| nohp piz {el }ljcqclo{ hf i zdi}{qehol h} {imbl{ {ecz qiz{ ehbckis zlizho/ Jhdd|ocji{cho klvcjlz {hqqlk {el bcz{z hf `cf{ q|}jeizlz/ Zh" i bh{ dh}l fhbnz h|{ {el}l i}l jhoolj{co` pc{e lije h{el} fiz{l} {eio lvl} iok d|b{c${iznco` pc{e `}li{l} lizl/ Dh}l {lu{z) Dh}l ldicbz) Dh}l {pll{z) Dh}l jhdd|ocji{cho) Oh{ luij{bs/ Ijjh}kco` {h i }ljlo{ z{|ks co {el Idl}cjio Jhdd|ocji{cho Gh|}oib " ‒[el}l cz i dhkl}o jhdd|ocji{cho j}czcz klzqc{l {el lujlzz co cofh}di{cho iok jhdd|ocji{choz {ljeohbh`s" izzcz{lk klvcjlz iok ikviojlz co dhklz iok dl{ehkz hf jhdd|ocji{cho…/ Zqllk cz vib|lk hvl} y|ibc{ s fh} {el zinl hf coz{io{ cdqij{ iok m}lvc{s/—   I{ }czn f}hd ibb {ecz {ljeohbh`s cz io h}`iocwi{cho–z bcz{loco` jiqimcbc{s/ [el fhj|z" qi{clojl iok co{l}lz{ }ly|c}lk fh} ij{cvlbs bcz{loco` cz mlco` jecqqlk ipis ms {el }iqck$fc}l mhdmi}kdlo{ hf cdi`lz" {lu{ iok zh|okz {elzl klvcjlz q}hvckl/ Jhozly|lojlz lu{lok {h i jhdqios–z mh{{hd bcol/ Bcz{loco` cz i qhpl}f|b m|zcolzz {hhb/ Dh}l {eio eibf hf }lzqhoklo{z {h i }ljlo{ qhbb ms ds fc}d zick eivco` i mhzz peh piz i ml{{l} bcz{lol} ph|bk cdq}hvl {elc} ph}nqbijl {h i `}li{ lu{lo{/ H|} ikkc{choib }lzli}je }lvliblk {ei{ ldqbhsllz cklo{cfs ‒`hhk bcz{lol}— iz hol hf {el {hq {e}ll y|ibc{clz hf i dioi`l} {els–k dhz{ bcnl {h ph}n fh}/ Ms cdq}hvco` bcz{loco` zncbbz" sh| jio cdq}hvl ph}n }lbi{chozecqz ml{pllo cokcvck|ibz iok ph}n `}h|qz/ \zl {el fhbbhpco` zcu {cqz {h cdqbldlo{ i bcz{loco` cdq}hvldlo{ jidqic`o fh} sh|} lo{c}l h}`iocwi{cho/ 9/ Vibcki{l {el qhpl} hf bcz{loco`/ Q}hvl c{/ Dliz|}l {el lfflj{cvlolzz hf ehp sh|} h}`iocwi{cho bcz{loz/ Ds fc}d |zlz 951$kl`}ll qhbbco` {ljeocy|lz pc{e d|b{cqbl$jehcjl y|lz{choz imh|{ {el y|ibc{s" y|io{c{s iok cdqij{ hf bcz{loco` q}ij{cjlz iok jiqimcbc{clz/ Cf sh|} jhdqios cz oh{ imbl {h jhok|j{ i klkcji{lk qhbb" fcok io lucz{co` dliz|}ldlo{ q}ij{cjl {h pecje sh| jio ikk zlvl}ib y|lz{choz imh|{ bcz{loco`/ Ml z|}l sh|} qhbbco` cz cojb|zcvl ms lo`i`co` ibb blvlbz hf {el ph}nfh}jl/ Ki{i {ei{ cz }lq}lzlo{i{cvl hf sh|} h}`iocwi{cho–z ksoidcjz iok kcvl}zc{s jio pc{ez{iok {h|`e zj}|{cos/ =/ \zl ki{i {h dinl jeio`lz/ Khol }c`e{" dliz|}ldlo{ cz i }ibbsco` qhco{ fh} jeio`co` j|}}lo{ q}ij{cjlz/ \zl qhbb }lz|b{z {h cklo{cfs ql}fh}diojl `iqz iok fhbbhp |q pc{e dlioco`f|b ij{cho qbioz fh} ec`e$q}ch}c{s i}liz/ Fh} coz{iojl" ki{i f}hd hol hf ds jbclo{–z bcz{loco` qhbbz zc`oib lk {el ollk fh} jeio`l co {el jhdqios–z dioi`ldlo{ klvlbhqdlo{ q}h`}id/ Fllkmijn }lvliblk {ei{ fhbbhpco` |q pc{e y|lz{choz piz }i{lk iz {el bcz{loco` zncbb dhz{ vib|lk ms ldqbhsllz iok dioi`l}z ibcnl/ Co }lzqhozl" {el h}`iocwi{cho }lvidqlk c{z {}icoco` j|}}cj|b|d {h cojb|kl ph}nzehqz iok jhijeco` imh|{ hqlo$ iok jbhzl$loklk y|lz{choz" iok ehp {h |zl {eld {h

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Page 1: Listening in the Workplace

7/30/2019 Listening in the Workplace

http://slidepdf.com/reader/full/listening-in-the-workplace 1/2

 K|bsl & Jh/ Co {el Olpz7

 CIMJ JPM 

£ =19: K|bsl & Jh/ Fh} dh}l cofh}di{cho jho{ij{ ]h`l} @cmmhoc C }`cmmhocAk|bsl/jhd C 5;</350/00;;

ppp/k|bsl/jhd

Nlsz {h \obhjnco` Z|jjlzzf|b Ph}nqbijl Jhdd|ocji{cho 

Peh–z Bcz{loco` Ohp8

Lvl}shol‛cojb|kco` sh|} h}`iocwi{cho–z blikl}zecqBcoki K|bsl" Q}lzcklo{(Fh|okl}" K|bsl & Jh/

[ecz cz {el zljhok coz{ibbdlo{ co i {e}ll$qi}{ zl}clz imh|{ ph}nqbijl jhdd|ocji{cho/

Jeiojlz i}l" sh| h} zhdlhol sh| nohp piz {el }ljcqclo{ hf i zdi}{qehol h} {imbl{ {ecz qiz{ ehbckiszlizho/ Jhdd|ocji{cho klvcjlz {hqqlk {el bcz{z hf `cf{ q|}jeizlz/ Zh" i bh{ dh}l fhbnz h|{ {el}l i}ljhoolj{co` pc{e lije h{el} fiz{l} {eio lvl} iok d|b{c${iznco` pc{e `}li{l} lizl/

Dh}l {lu{z) Dh}l ldicbz) Dh}l {pll{z) Dh}l jhdd|ocji{cho)

Oh{ luij{bs/ Ijjh}kco` {h i }ljlo{ z{|ks co {el  Idl}cjio Jhdd|ocji{cho Gh|}oib" ‒[el}l cz i dhkl}ojhdd|ocji{cho j}czcz klzqc{l {el lujlzz co cofh}di{cho iok jhdd|ocji{choz {ljeohbh`s" izzcz{lkklvcjlz iok ikviojlz co dhklz iok dl{ehkz hf jhdd|ocji{cho…/ Zqllk cz vib|lk hvl} y|ibc{ s fh} {elzinl hf coz{io{ cdqij{ iok m}lvc{s/— 

 I{ }czn f}hd ibb {ecz {ljeohbh`s cz io h}`iocwi{cho–z bcz{loco` jiqimcbc{s/ [el fhj|z" qi{clojl iok co{l}lz{}ly|c}lk fh} ij{cvlbs bcz{loco` cz mlco` jecqqlk ipis ms {el }iqck$fc}l mhdmi}kdlo{ hf cdi`lz" {lu{ iokzh|okz {elzl klvcjlz q}hvckl/

Jhozly|lojlz lu{lok {h i jhdqios–z mh{{hd bcol/ Bcz{loco` cz i qhpl}f|b m|zcolzz {hhb/ Dh}l {eio eibf 

hf }lzqhoklo{z {h i }ljlo{ qhbb ms ds fc}d zick eivco` i mhzz peh piz i ml{{l} bcz{lol} ph|bk cdq}hvl{elc} ph}nqbijl {h i `}li{ lu{lo{/ H|} ikkc{choib }lzli}je }lvliblk {ei{ ldqbhsllz cklo{cfs ‒`hhk bcz{lol}—iz hol hf {el {hq {e}ll y|ibc{clz hf i dioi`l}  {els–k dhz{ bcnl {h ph}n fh}/

Ms cdq}hvco` bcz{loco` zncbbz" sh| jio cdq}hvl ph}n }lbi{chozecqz ml{pllo cokcvck|ibz iok ph}n `}h|qz/\zl {el fhbbhpco` zcu {cqz {h cdqbldlo{ i bcz{loco` cdq}hvldlo{ jidqic`o fh} sh|} lo{c}l h}`iocwi{cho/

9/ Vibcki{l {el qhpl} hf bcz{loco`/ Q}hvl c{/ Dliz|}l {el lfflj{cvlolzz hf ehp sh|} h}`iocwi{chobcz{loz/ Ds fc}d |zlz 951$kl`}ll qhbbco` {ljeocy|lz pc{e d|b{cqbl$jehcjl y|lz{choz imh|{ {ely|ibc{s" y|io{c{s iok cdqij{ hf bcz{loco` q}ij{cjlz iok jiqimcbc{clz/ Cf sh|} jhdqios cz oh{ imbl {hjhok|j{ i klkcji{lk qhbb" fcok io lucz{co` dliz|}ldlo{ q}ij{cjl {h pecje sh| jio ikk zlvl}iby|lz{choz imh|{ bcz{loco`/ Ml z|}l sh|} qhbbco` cz cojb|zcvl ms lo`i`co` ibb blvlbz hf {elph}nfh}jl/ Ki{i {ei{ cz }lq}lzlo{i{cvl hf sh|} h}`iocwi{cho–z ksoidcjz iok kcvl}zc{s jiopc{ez{iok {h|`e zj}|{cos/

=/ \zl ki{i {h dinl jeio`lz/ Khol }c`e{" dliz|}ldlo{ cz i }ibbsco` qhco{ fh} jeio`co` j|}}lo{q}ij{cjlz/ \zl qhbb }lz|b{z {h cklo{cfs ql}fh}diojl `iqz iok fhbbhp |q pc{e dlioco`f|b ij{choqbioz fh} ec`e$q}ch}c{s i}liz/ Fh} coz{iojl" ki{i f}hd hol hf ds jbclo{–z bcz{loco` qhbbz zc`oiblk {elollk fh} jeio`l co {el jhdqios–z dioi`ldlo{ klvlbhqdlo{ q}h`}id/ Fllkmijn }lvliblk {ei{fhbbhpco` |q pc{e y|lz{choz piz }i{lk iz {el bcz{loco` zncbb dhz{ vib|lk ms ldqbhsllz iokdioi`l}z ibcnl/ Co }lzqhozl" {el h}`iocwi{cho }lvidqlk c{z {}icoco` j|}}cj|b|d {h cojb|klph}nzehqz iok jhijeco` imh|{ hqlo$ iok jbhzl$loklk y|lz{choz" iok ehp {h |zl {eld {h

Page 2: Listening in the Workplace

7/30/2019 Listening in the Workplace

http://slidepdf.com/reader/full/listening-in-the-workplace 2/2

 K|bsl & Jh/ Co {el Olpz7

 CIMJ JPM 

£ =19: K|bsl & Jh/ Fh} dh}l cofh}di{cho jho{ij{ ]h`l} @cmmhoc C }`cmmhocAk|bsl/jhd C 5;</350/00;;

ppp/k|bsl/jhd

lo`i`l h{el}z/ Lvl}shol co {el h}`iocwi{cho f}hd {el {hq khpo jhdqbl{lk {el {}icoco`/ Iok {el}lpiz oh imm}lvci{lk zlzzcho fh} {hq lulj|{cvlz/:/ Kho–{ dcz{inl zcblojl fh} z|jjlzz/ Cf covc{i{choz fh} fllkmijn ficb {h k}ip }lzqhozl" {inl oh{l

iok {inl ij{cho/ C eivl ph}nlk pc{e zloch} blikl}z peh co{l}q}l{ {el zcblojl {ei{ hf{lo ql}dli{lzbcvl Y&I zlzzchoz k|}co` i {hpo eibb dll{co` iz i zc`o hf z|jjlzz/ Iz hol blikl} jhofcklo{bs {hbkdl" ‒Zcblojl dlioz lvl}shol `h{ {el dlzzi`l/ [ei{ c{ piz jbli}/— Ei}kbs/ Zcblojl cz oh{ `hbklo/[el vhcjl hf sh|} ph}nfh}jl f|lbz cdq}hvldlo{ iok coohvi{cho/ Ms `cvco` ldqbhsllz i }lq}clvlf}hd zqlinco` |q" sh| jhovl}{ {eld co{h zqlj{i{h}z‛msz{iokl}z iok j}c{cjz hf hql}i{choib qbioz/Zcblojl z{|o{z ijjh|o{imcbc{s‛zhdl{eco` oh h}`iocwi{cho jio iffh}k/

;/ Q|mbcjcwl bcz{loco`/ Dinl bcz{loco` i vib|lk jhdql{lojs co sh|} h}`iocwi{cho/ Ms co{}hk|jco`bcz{loco` zlzzchoz i{ hol jbclo{–z h}`iocwi{cho" pl `ivl elikbcol z{i{|z {h io |okl}|{cbcwlkq}ij{cjl/ [elzl hqlo kcibh`|lz |oc{lk io lulj|{cvl pc{e 9< f}ho{bcol ldqbhsllz f}hd kcvl}zlm|zcolzz i}liz/ Pl }ldhvlk elf{s q}lzlo{i{cho kljnz iok k}hoco` dhohbh`|lz/ Coz{lik"qi}{cjcqi{co` izzhjci{lz }ljlcvlk ikviojl oh{cjl imh|{ i zqljcfcj {hqcj {h ml ikk}lzzlk k|}co`{el zlzzcho iok pl}l {iznlk {h jhdl q}lqi}lk {h zei}l {elc} vclpz iok {ehzl hf jh$ph}nl}z/Bh`cz{cjz pl}l ji}lf|bbs qbioolk fh} {el zlzzchoz {h z{ll} jbli} hf z{|ffs lulj|{cvl jhofl}lojl}hhdz fh} dh}l co{cdi{l" cofh}dib zl{{co`z/ Blikl}z zqlo{ dh}l {eio eibf hf {el 61$dco|{lzlzzcho co bcz{loco` dhkl/ [el jhovl}zi{choib fh}di{ q|{ ldqbhsllz i{ lizl" iok {el ql}zhoibfhbbhp$|q ms {el blikl} ‛if{l} {el dll{co`‛elbqlk {eld fllb {ei{ {elc} fllkmijn piziqq}ljci{lk/ [el bcz{loco` zlzzchoz `ivl ldqbhsllz i vhcjl/ Fh} blikl}z" {el zlzzchoz mljidli kczjcqbcolk {}icoco` `}h|ok fh} bcz{loco` iok io |ofcb{l}lk fh}|d fh} bli}oco` imh|{ {elc} m|zcolzzf}hd {el mh{{hd |q/

</ Izn y|lz{choz/ Iznco` y|lz{choz q}lvlo{z sh| f}hd dinco` izz|dq{choz/ C{ q}lvlo{z sh| f}hd{inco` hvl} i dll{co` h} jhovl}zi{cho/ I y|lz{choco` q}hjlzz jio ml i `}li{ ly|ibcwl} mshqloco` {el khh} {h i elib{es `cvl$iok${inl hf ckliz/ Qlhqbl bcnl {h {ibn imh|{ {eldzlbvlz/Covc{co` {eld {h kh zh elbqz {h q|{ {eld i{ lizl k|}co` i jhovl}zi{cho/ Coj}lizl sh|} |zl hf hqlo$loklk y|lz{choz" {ei{ `cvlz zhdlhol {el hqqh}{|oc{s {h luqbico {eco`z/ Fh} luidqbl7 ‒[lbb

dl pei{ sh| {econ imh|{ h|} olp zhf{pi}l q}h`}id— h} ‒Pei{–z hol {eco` {ei{ pl jh|bk kh ml{{l} {h coj}lizl ziblz8— Q}hmco` y|lz{choz klbcvl} cozc`e{z" cofh}di{cho iok" cklibbs" ckliz {ei{ jio `l{{lid dldml}z dh}l covhbvlk co zhbvco` q}hmbldz iok ph}nco` {h`l{el}/

6/ Fcoibbs" q}lzl}vl {el dhdlo{/ @hhk bcz{lol}z {inl oh{lz" co {elc} dcok h} ho i oh{lqik/ [elslizcbs }ljibb nls qhco{z {ei{ }libbs z{}|jn {eld ms zisco` ‒C eli}k sh| zis…/— [els jhdfh}{imbs}ljiq nls dlzzi`lz ms zisco`" ‒Cf C |okl}z{iok sh| jh}}lj{bs" sh| mlbclvl {ei{…/— [elzliqq}hijelz `h i bho` pis {h ehoco` zncbbz iok kldhoz{}i{co` co{l}lz{/ [els ibzh j}li{l qhpl}f|b{inlipisz {ei{ jio {}iozfh}d ehp qlhqbl {econ iok pei{ {els kh/

Kho–{ zl{{bl fh} zcblojl iok kho–{ q}lz|dl {el vib|l hf bcz{loco` cz cooi{lbs |okl}z{hhk/ Jhije dioi`l}zi{ sh|} h}`iocwi{cho {h `l{ h|{" jhoolj{ iok z{i}{ bcz{loco`/ C{ pcbb dinl {eld‛iok sh|‛{el ncok hf blikl} peh `l{z {el dhz{ h|{ hf h{el}z pc{e `}li{ }l{|}oz/

Dh}l {cqz i}l jhdco` sh|} pis pc{e {el {ec}k jhb|do co ds -Nlsz {h \obhjnco` Z|jjlzzf|b Ph}nqbijl Jhdd|ocji{cho- zl}clz" pelo {el zqh{bc`e{ zecf{z {h ijjh|o{imcbc{s ‛iok ehp sh| jio elbq dioi`l}z j}li{l io lovc}hodlo{ {ei{ ehbkz qlhqbl ijjh|o{imbl fh} {elc} ij{choz iok mleivch}/

Bcoki K|bsl cz co{l}oi{choibbs }ljh`ocwlk fh} elbqco` dios jhdqioclz ̀ h zqlj{i{h} f}ll/ I fh}dl} 

jhdd|ocji{choz blikl} fh} @L iok Ibbclk Zc`oib" Bcoki lz{imbczelk K|bsl & Jh/ co 9335 pc{e i q}ij{cjib"

 q}hjlzz$k}cvlo iqq}hije fh} cdq}hvco` jhdd|ocji{choz iok jhbbimh}i{cho {e}h|̀ e io lo`i`lk 

ph}nfh}jl‛ i fh}dckimbl jhdql{c{cvl ikvio{i`l" {ei{ zel jibbz i Zqlj{i{h}$F}ll Ph}nqbijlℭ /