listening and critiquing communication copyright © 2005 wadsworth1 confident public speaking...
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Listening and Critiquing CommunicationListening and Critiquing Communication
Copyright © 2005 Wadsworth 1
CONFIDENTPUBLICSPEAKING
CONFIDENTPUBLICSPEAKING
Deanna D. SellnowUniversity of Kentucky
Deanna D. SellnowUniversity of Kentucky
Chapter Four: Chapter Four:
Listening and Critiquing Listening and Critiquing CommunicationCommunication
Listening and Critiquing CommunicationListening and Critiquing Communication
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What is Listening and Why What is Listening and Why is it Important?is it Important?
• Hearing and Listening Not the Same Thing
• Hearing is a Physiological Process
• Listening is a Psychological Process
Listening and Critiquing CommunicationListening and Critiquing Communication
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Question:Question:Which of the following is true in regard to
the amount of time we spend listening?a.We listen 75 percent of the time.b.We speak more often than we listen.c.We listen more often than we engage
in other forms of communication combined.
d.In college, 50 percent of class time is spent listening.
Listening and Critiquing CommunicationListening and Critiquing Communication
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Communication Process Communication Process BreakdownBreakdown
Listening and Critiquing CommunicationListening and Critiquing Communication
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Types of Listening: Types of Listening: Considering Your PurposeConsidering Your Purpose
• Discriminative Listening
• Listening Between the Lines
• Comprehensive Listening
• Listening for Understanding
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Listening and Critiquing CommunicationListening and Critiquing Communication
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Question:Question:Which of the following is an example of
comprehensive listening?
a.listening to birds singing in the backyard
b.listening to a symposium on AIDS
c.listening to a friend in need of help and support
d.listening to a favorite CD
Listening and Critiquing CommunicationListening and Critiquing Communication
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Types of Listening: Types of Listening: Considering Your PurposeConsidering Your Purpose
• Appreciative Listening
• Listening for Enjoyment
• Empathic Listening
• Listening to Support, Help, Empathize
• Critical Listening
• Listen to Think Deeply and React Analytically
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Question:Question:
The two types of listening most important for listening to classroom lectures are:
a.critical and comprehensive.
b.critical and discriminative.
c.comprehensive and appreciative
d.discriminative and comprehensive.
Listening and Critiquing CommunicationListening and Critiquing Communication
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SIER Model of Critical ListeningSIER Model of Critical Listening
Listening and Critiquing CommunicationListening and Critiquing Communication
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The Ethical Listener:The Ethical Listener:Bad Habits and SolutionsBad Habits and Solutions
Habits to Differentiate Good from Poor Listening http://www.mapnp.org/library/commskls/listen/gd_vs_pr.htm
Habits to Differentiate Good from Poor Listening http://www.mapnp.org/library/commskls/listen/gd_vs_pr.htm
#1: Becoming Distracted
• Mental Distractions
• Physical Distractions
• Visual Distractions
• Auditory Distractions
• A Solution Strategy:Expend Energy
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The Ethical Listener:The Ethical Listener:Bad Habits and SolutionsBad Habits and Solutions
#2: Faking Attention
• Using Confirming Behaviors But…
• Not Really Listening
• A Solution Strategy: Take Notes
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The Ethical Listener:The Ethical Listener:Bad Habits and SolutionsBad Habits and Solutions
#3: Being Unprepared
• Critical Listening Demands Effort
• If Unprepared, Lose Concentration
• A Solution Strategy:Prepare Yourself
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The Ethical Listener:The Ethical Listener:Bad Habits and SolutionsBad Habits and Solutions
#4: Prejudging the Speaker
• Can Be Caused by Inaccurate Assumptions
• Impression Formation and Management
• A Solution Strategy:Hear the Speaker Out
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The Ethical Listener:The Ethical Listener:Bad Habits and SolutionsBad Habits and Solutions
#5: Mentally Arguing and Jumping to
Conclusions
• Argue about Claims Made During Speech
• Notice Contradictory & Inaccurate Claims
• A Solution Strategy:Find Value in Every
Speech
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The Ethical Listener:The Ethical Listener:Bad Habits and SolutionsBad Habits and Solutions
#6: Listening Too Hard
• Listening Overload
• A Solution Strategy:Listen Analytically
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The Ethical Listener: The Ethical Listener: Listening Tips ReviewListening Tips Review
Listening and Critiquing CommunicationListening and Critiquing Communication
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Characteristics of Ethical and Characteristics of Ethical and Effective CritiquesEffective Critiques
• Phrase as Constructive Criticism
• Explain Why Criticism is Offered
• Phrase Comments as Personal
Perceptions
• Include Comments of What
Speaker Did Well
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Listening and Critiquing CommunicationListening and Critiquing Communication
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Self-Evaluation of Listening Skills http://www.adv-leadership-grp.com/programs/evaluations/listening.htm
Self-Evaluation of Listening Skills http://www.adv-leadership-grp.com/programs/evaluations/listening.htm
Listening and Critiquing CommunicationListening and Critiquing Communication
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Example of Content CritiqueExample of Content Critique
Listening and Critiquing CommunicationListening and Critiquing Communication
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Example of Structure CritiqueExample of Structure Critique
Listening and Critiquing CommunicationListening and Critiquing Communication
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Example of Delivery CritiqueExample of Delivery Critique