Lisa Magdaleno1920 E. Bell Road, Unit 1007 • Phoenix, Arizona 85022

928-315-2161 • lisa.r.magdaleno@gmail.comEXECUTIVE SUMMARY

Administrative professional who excels at analyzing, prioritizing and completing tasks while exhibiting professionalism and sound judgment.

SKILL HIGHLIGHTS Meticulous attention to detail Office management Microsoft Office proficiency Articulate and well-spoken

PROFESSIONAL EXPERIENCEAdministrative Medical Assistant, Ledesma Foot and Ankle, Scottsdale, Arizona July 2015-Present

Designed presentation materials for physicians to strategize and network new referrals to our practice with other health care professionals.

Obtains authorizations and insurance verifications for scheduling of medical procedures. Maintained 100% compliance with all hospital and government regulations. Designed improved training procedures to help new staff acclimate quickly. Designed and provided ongoing tracking in Excel for all patient insurance verifications, surgery

authorizations and durable medical equipment for physician and office staff use. Scheduled physicians for daily patient appointments, meetings, and assisted with meeting materials and

agendas.Administrative Assistant, American National DME, Scottsdale, Arizona March 2013-June 2015

Reviewed federal and state laws to confirm and enforce company compliance. Created and managed more than 20 confidential personnel records. Provided superior administrative support to human resources director, and owners, including

correspondence, financial management, logistics coordination, developed and maintained effective business contacts with vendors and services.

Approved travel expenses and reimbursement requests. Planned, directed, and executed insurance credentialing operations. Served as a liaison between company president and vendors regarding client accounts and new business. Maintained accounts receivable documentation electronically and on paper.

Office Manager, Alliance Appraisal Service, Yuma, Arizona August 2005-October 2011 Created and maintained computer- and paper-based filing and organization systems for records, reports

and documents. Open, read, and wrote answers to routine letters. Investigated issues and problems and drafted responses to urgent requests. Served as the Executive Assistant to the Owners and seven licensed property appraisers. Developed, designed and maintained policy manuals, job descriptions, performance evaluations,

personnel forms and personnel records that improved efficiency in the hiring process. Clinic Manager, Pinnacle Healthcare/Urgent Care, Salinas, California February 2003-April 2005

Accurately recorded and reported test results according to established procedures. Performed highly complex tests on clinical specimens for diagnostic purposes. Recorded known control values from technical instruments to ensure reliability and accuracy in test

results reporting. Referred quality control data to the Clinical Laboratory Scientist Coordinator. Expertly procured and processed an average of 50 specimens per month. Developed and maintained positive customer relationships through effective communication. Neatly and accurately completed all required SOP and HIPPA documentation in accordance with set

guidelines.

Medical Assistant, Central Coast Cardiology, Salinas, California March 2001-February 2003 Disciplined, energetic employee who quickly establishes rapport with patients and colleagues. Evaluated patient care needs, prioritized treatment and maintained patient flow. Accurately documented all elements of nursing assessment, treatments, medications, discharge

instructions and follow-up care. Took and recorded patients' temperature, pulse and blood pressure. Coordinated with doctors and registered nurses to develop care plans for patients. Cleaned and sterilized instruments and disposed of contaminated supplies. Skillfully performed suture removals for patients of all ages. Maintained patient charts and confidential files.

VOLUNTEER EXPERIENCETeam Brandon, Phoenix, Arizona April 2016

Coordinate Phoenix Pride Run event to educate the public on the effects of drinking and driving and build relationships with members of the public, and other volunteers.

EDUCATIONApollo College of Medical Assisting May 1986

Certificate of Medical AssistingYuma High School May 1985

High School Diploma