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LISA FREER BOYUP BROOK| WA | 6244 M: 0456 212 340 | E: lisa.freer@outlook.com.au

PROFILE

Administrative professional offering advanced versatile office skills and proficiency in Microsoft Office programs. Strong planner and problem solver who adapts to change, works both independently and within a team. Able to juggle multiple priorities and meet tight deadlines without compromising quality and exceeds expectations.

KEY SKILLS AND EXPERIENCE

Experience in providing a high standard of administrative support, professional customer service and handling complex detailed enquiries

Demonstrated high standard of written, verbal and interpersonal communication skills with attention to detail

Knowledge and experience in advanced computer and keyboard skills maintenance of electronic records and filing systems. High standard of research and analysis skills

Demonstrated experience in diary and calendar management and organizational and time management skills

Self-starter with a high standard of time management with established ability to work both independently and as part of a team

COMPUTER SKILLS Microsoft Office Suite MYOB E4SE – (Project Management Accounting) Callista – (Information/Reporting Management) TRIM – (Records Management System) Invoicing Records Management Reporting Database Administration Executive Support Front Desk Reception Event Management Training Manuals Travel Coordination PROFESSIONAL DEVELOPMENT

Extensive Communication Skills Cross Cultural Awareness and Training Customer Service – Customer complaints and Managing difficult customers Record Training – Document Control Managing Occupational Risk

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CAREER SNAPSHOT

Organisation Position Dates PD Leading Enterprises Training Floor Supervisor and

Administration 2015-2016

Edith Cowan University Student Officer 2011-2015 Richards Mining Services Training Scheduler 2011 Coffey Environments Project Manager Assistant/ Accounts

Administrator 2010-2011

Converge International Information Analyst/Online Trainer/ Contract Administrator

2007-2010

Target Australia Customer Service Administrator/ Administration Assistant

1984-2007

PROFESSIONAL EXPERIENCE PERSONAL ASSISTANT John Rich Real Estate 2016 – Current Assist Director with various tasks, including marketing/advertising projects. Promoting properties through online resources to help facilitate the buying

and selling process. Monthly reconciliation of Trust Account in preparation for annual audit. Handling monthly bank reconciliations in preparation for Quarterly BAS

Statements. Implemented online paperless client document delivery, reducing

administration duties and agents time. Developed skills in client liaison. TRAINING FLOOR SUPERVISOR AND ADMINISTRATION PD Leading Enterprises 2015-2016 Actively support participants ensuring the standards for Mental Health and

Disabilities are adhered to. Supporting the philosophy and structure of the milieu through supervision of the participants in a manner that is developmentally appropriate.

Provide opportunities and encourage problem solving skills in a safe and secure environment allowing the patients to freely express themselves. Working closely with the Recovery Mentor in providing crisis interventions with participants when required.

Offer assistance with daily living skills and provide personal hygiene support ensuring dignity, respect and privacy are maintained at all times.

Facilitate group activities and planned daily schedule of environment, communicating with case managers, parents, OT's and others for inclusion as required. Increase client’s participation in group activities aimed at improving their social skills and mental health. Working closely with facility team and management to maintain structure, and coordinate efforts to keep patients engaged.

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TRAINING FLOOR SUPERVISOR AND ADMINISTRATION CONT.. Supervise and train 20-25 low to high needs participant’s on a daily basis,

while liaising with stakeholders to coordinate work deadlines and services. Work with the facility recovery mentor to set the standards of work practices to ensure quality of product and services to our customers are met in line with participant’s capabilities.

Ensure compliance with industrial Occupational Health and Safety regulations; report any anomalies to facility manager.

Prepare invoice information on completion of job for facility manager and on approval complete invoice process via MYOB. Assist manager with day to day operations and administration tasks including payroll, updating participant and supplier records. Maintain required paperwork and documentation in line with confidentiality of records relating to clients' treatment and medical history.

Act as First Aid Officer, schedule medical appointments and provided transportation.

STUDENT PROGRESS OFFICER/STUDENT INFORMATION OFFICER Edith Cowan University 2011 - 2015

Undertake processing of undergraduate applications. Ensuring diligent documentation, record keeping and updates to various student management systems; adhering to confidentiality obligations and managing sensitive information both at a business level and ensuring government agency information is correct.

Demonstrate a high level of oral and written communication and customer services skills with internal and external customers both domestic and international.

Undertake qualifications assessments, conduct Grade Point Average calculations.

Liaise with Senior staff and Coordinators on review processes. Ensure sufficient English criteria are met for individual applications, adhering to the English Policy.

Respond appropriately to complex and detailed enquiries from prospective students and from staff, using judgement, initiative and knowledge of undergraduate admissions policies.

Prioritising daily work load, working within the team to reach daily productivity goals. Contributing to weekly meetings for system/processing improvement.

Provide advice regarding admission policies and procedures to all areas in the University including Student Recruitment and Careers, Student Central and Faculties.

Participate in ECU promotional events including Careers Expo’s and ECU Open Days by advising prospective students and parents on ECU courses and Admissions requirements.

Supporting students with course information, unit selection and learning advice to ensure student meets course requirements. Creating course plans and learning pathways to meet the specific needs of students.

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RESPITE CARER James Kaisserian & Family 2012 – 2015 Actively engage in daily activities that involve planning and processes such as

reading, cooking and gardening. Supporting James by way of clear communication and challenges to keep him

active and engaged. Providing companionship and support during daily activities. Communicate with family to understand expectations and requirements and

proposed activities. Observe and report to parents changes in health and wellbeing. Personal care, support with personal hygiene. TRAINING SCHEDULER Richards Mining Services 2011 Undertake trainer scheduling on a daily basis. Ensuring that all trainers are

utilized and course maximums are achieved. Monitor Power pro data systems to reflect up to date trainer information. Produce & maintain training schedules for 3 locations to ensure fluidity of

courses, student numbers and trainer allocation. Prioritise deadlines to ensure course outcomes are achieved and information is

communicated in an effective timely manner. Work with Administration team to ensure established processes and

procedures are maintained. Comply with & promote company safety policies & instigate safe work

practices. ACCOUNTS ADMINISTRATOR/PROJECT MANAGERS ASSISTANT Coffey Environments 2010 – 2011 Work within the Administration team to ensure established processes and

procedures are maintained. Comply with & promote company safety policies & instigate safe work practices.

Produce & maintain document management system of project summaries approved by the client for major projects to be used as a marketing tool. Multitasking across multiple projects to meet deadlines.

Bookings systems management – travel, accommodation and site specific vehicles.

Perform a range of administrative, clerical and other duties. Undertake invoicing clients on a weekly basis, ensure project files are established & maintained

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INFORMATION ANALYST/ONLINE TRAINER/CONTRACT ADMINISTRATOR Converge International 2007 – 2010 Contracts management involving the use of Epicor Data Management System

to create and update client contracts to ensure accurate billing of clients. Research and analyse data to ensure accuracy of data management systems.

Monitor and improve applications and systems utilised by Information’s Solutions & Analysis team.

Undertake projects to expand systems and services such as packages for online training. Train and assist company service providers (staff) in all facets of Converge International processes related to data management, reporting and payroll.

Plan and prioritise work to meet broadly defined outputs and timeframes. Ensure the provision of accurate information to both internal and external individuals in a timely and professional manner.

Co-Developed comprehensive training manual to enable online training AWARDS

Vice Chancellor’s Staff Awards 2013- ‘Service to the university community’ Student Information Office, Edith Cowan University

PHOTOGRAPHY: Images used in Sun City News 2013 for a Cycling Event promotion Images used in promotional material for the play Standing on Ceremony held at the Melbourne Midsumma Festival 2014 EDUCATIONAL QUALIFICATIONS AND COURSES

2016: CPR and First Aid Certificate

2007: Introduction to Psychology (towards Bachelor of Arts) 2002: The Churchill Clinic Introduction to Psychotherapy and Counselling

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REFEREES

John Rich Director John Rich Real Estate

Phone: 0429 101 264 Email: info@johnrichrealestate.com.au

Craig Fanderlinden Training Facility Manager PD Leading Enterprises

Phone: 0403 826 679 Email: craig.fanderlinden@outlook.com

Jayne Jones Admissions Coordinator Edith Cowan University

Phone: 0434 915 820 Email: jayne.jones@ecu.edu.au

Diarmuid McDonagh Previous: Manager, Information Solutions Converge International

Phone: 0407 772 136 Email: dmcdonagh@netspace.net.au