Lisa B. BoyerLBoyer@ymail.com 732-822-9665

Dedicated, effective & adaptable. Skilled in office management, customer/guest relations, on-line record keeping, problem solving, conflict resolution, education, communications, accounts receivable, computers, Microsoft Office, Internet research & Social Networking and a NJ Notary Public.

Experience:

Barnabas-HealthSouth : November 2015 – present 2 Centre Plaza, Tinton Falls, NJ 07724

Unit Secretary:Utilizes interpersonal, organizational & communication skills interacting with patients, families, clinical & administrative teams to effectively maintain a fluid workflow & timely resolution of issues.

Effectively & simultaneously manages multiple tasks in a high-pressure environment. Maintains complete & accurate electronic & physical records. Processes new admissions & collects needed data to assure continuity of care. Manages confidential & sensitive information. Is a front-line contact for internal & external inquires. Welcomes people, answers phones & is a resource person. Transcribes medical orders, schedules tests, appointments & transportation.

Circles a Sodexo Company: December 2010 – October 2015 Waltham, MA @ Jersey Shore University Medical Center, (JSUMC), Neptune, NJ

Conciérge/Guest Relations:Division of Guest Relations handling non-medical needs of patients & guests.

Significantly increased scope of services. Established protocol for patients’ virtual participation in outside events. Established protocol for personal pet program, increasing patient satisfaction. Worked with police & first responders, post accidents, to locate essential documents & possessions. Provided Notary services for patients, guests & police. Efforts resulted in increased HCAHP scores.

L.   Boyer   Writing Services : February 1994 – November 2012

Designer and Web Site Administrator: January 2009 – November 2012 Increased clients’ visibility through design, administration & Search Engine Optimizing web & social

networking sites.

Writer, Editor & Researcher: February 1994 – January 2012 Wrote, edited & researched based on clients’ requirements. Works included; resumes, literary,

scholastic & journalism pieces Lisa B. Boyer pg. 2

ProLift of NJ : June 2004   – August 2008   Ocean Township, NJ

Accounts Receivable/Customer Service:

Customer relations, invoicing & receivables management for a multi-location company. Excellent communication & organizational skills led to shortened response times ensuring enhanced

service & increasing customer satisfaction & sales. Increased collections & profits by in-depth report analysis & implementation of improved strategies. Reduced loss of time & products through inventory report analysis & streamlining tracking procedures. Utilized a variety of office equipment & software including QuickBooks & Microsoft Office.

Aerials Gymnastics : September 1994   – June 2004 Eatontown, NJ

Party and Events Director and Teacher:

Managed facility operations; scheduled, organized & led parties & camp groups. Supervised & trained staff to create fun, educational & safe experiences. Increased satisfaction & retention by resolving customer concerns. Designed & managing school’s website & Facebook page. Operated & taught computerized competition scoring system. Participated in: marketing, sales & promotional efforts & events. Prepared & taught classes for students, eighteen-months to 14 years old.

Education:

Ramapo College of New JerseyBA: Communications and Arts Management

Computer Insight Learning Center: Microsoft Business Software Applications