Become a Trade Partner with Fulfilment by

Lindens

“We Make - You Sell - We Ship”

accounts@lindens.co.uk

www.lindens.co.uk

4 Enterprise Business Park Mortimer Rise Ossett West Yorkshire WF5 9JH 

01924 675 976

01924 230 875

Key features of FULFILMENT BY LINDENS, our dropshipping service

• Great value, with fulfilment costs as low

as £0.99 for UK orders and £1.09 for

international orders

• Same day dispatch guarantee

• 98%+ successful delivery rate

• Guaranteed UK next day delivery option

where required

• Global coverage

• UK and international signed-for options

where required

• Positive cash flow for the seller

• No stock management worries

How FULFILMENT BY LINDENS works

You list products from our unrivalled-in-

breadth range of health supplements on

your own website, storefront or auction

site.

When you receive an order, copy and

paste the details into LAOMS, our online

order management system

• We pick your order from our extensive

stocks

• We promptly dispatch the order to your

customer

• We invoice you in arrears for:

◦ goods dispatched at cost (see trade price

list)

◦ a fulfilment fee based on the weight of the

consignment

The Lindens range – proven sellers

• 125+ products (250+ size variants) health

supplement lines in stock at all times

• Competitive trade prices offering healthy

re-seller margins mark- up, depending on

marketplace

• Well established UK based manufacturer

• Labelled with comprehensive instructions

for use, ingredients, traceability data, best

before date, European Article Number and

contact details for product support, meeting

all current UK legislation for natural health

products and supplements

• Foil-lined packaging with tamper-evident

seal

• Resealable, light-proof, foil-fresh pouch

packaging with detailed product information

• This protection keeps the product as fresh

as possible, preserving shelf-life, stability,

and durability

• Letterbox

friendly, for

industry-

leading

delivery

success

rates and

low cost

fulfilment

Your Customer, Your Sale

We use your customer details for one

purpose only: to fulfil your orders.

When a customer places an order with you,

you take all responsibility for dealing with that

customer, including providing invoices, post-

sales product support, correctly addressing

and specifying the order on our system, and

accepting returns from customers taking up

their Distance Selling rights. We merely

dispatch in plain packaging (save for the

customers address and Royal Mail indicia).

Inside the packaging will be the goods

ordered plus a packing slip which contains all

your contact details and a greeting message

from you, as if it were you dispatching the

order, illustrated above with example seller.

Postage & Fees to the UK & EU

You pay for the goods ordered, at

trade price, plus a single fulfilment

fee per consignment based on the

weight of the goods and the

packaging. Included in the

fulfilment fee is:

• Postage

• Consignment packaging (100%

plain except for mailing address &

indicia)

• Consignment packing slip

stationery & address label

• Collection

• Where applicable, recorded

delivery documentation, customs

documentation

Carriers

To offer best service to your customers, we use a combination of Royal Mail & dpd, very occasionally others. We reserve the right to decide

the most appropriate carrier to use for any given consignment.

Service Standard

We process orders every weekday except public holidays. Orders submitted to us before 12:00 noon will be dispatched same day. Date of

dispatch for every order is provided via LAOMS. This date refers to the consignment having been picked, packed and bagged. We have

Royal Mail collections every working weekday. No-Quibble Service Guarantee: Where Lindens makes a rare error (for example a mispick)

we will correct our error soon as we are made aware of it, at no cost to the seller.

Delivery Standard

Under FULFILMENT BY LINDENS, on standard deliveries we guarantee only to dispatch orders within the specified time-scale. We

normally expect 98%+ of dispatched items to be delivered. This is a high rate in any e-commerce arena, made possible by our use of flat

product packaging which is generally letterbox friendly, and our choice of reliable carriers.

Occasionally consignments may take longer to deliver than the standard quoted by the carrier – this is outside our control or items will get

lost and you may wish to send replacements for lost items – this will be achieved by submitting a new order in LAOMS and will be invoiced

as if it were a new order. All consignments are shipped with your address details on an enclosed packing slip. Undelivered consignments

may be opened by the carrier and returned to you. We provide no compensation for consignments “lost in post” on any tarriff.

*You should build in 2% to your costs for orders lost in post. Generally these are mis-delivered by the postman (for example in the wrong

pigeon-hole in multiple occupancy buildings) and then claimed by the lucky recipient, or simply received by the wrong person in a

household If you experience a higher non-delivery rate than 2%, you are probably suffering theft by customer. The best online sellers have

strategies in place to reduce theft by customer rates.

Customer Services

Our customer service/dispatch team are available to deal with any queries between 9:00am and 5:00pm weekdays. 01924 23875 or

customerservice@lindens.co.uk. Our Customer Service Team are happy to advise.

Invoicing

We invoice weekly, in arrears. The invoicing week is midnight Saturday to midnight Saturday and you will only be invoiced for dispatched

orders and, except for credits, will match your activity on LAOMS. Invoices are generated by email each Sunday morning. Invoices are due

immediately and will be collected by direct debit. All our goods and fulfilment fees are subject to VAT at 20%.

Our Company

Lindens Health & Nutrition Limited (registered in England Wales

06385046). Our factory, warehouse & registered office is 4 Enterprise

Business Park, Mortimer Rise, Ossett, West Yorkshire, WF5 9JH,

United Kingdom. We are registered for VAT GB 125 8439 05

Directors: B Denton, D Broadhead

With roots in health food retail our Company has been engaged in

online selling and fulfilment of health supplements since 2007, and

regularly processes around 4000 consignments/12000 product units

weekly. We remain a small business with a flexible, personal

approach to our customers. Big enough to deliver, small enough to

care.

Product Legality

All our products are classified as food supplements (ie. as foods)

within the United Kingdom and there are no restrictions within the UK

in their distribution when correctly packaged and labelled. Sellers

exporting goods or trading on overseas storefront/auction sites are

responsible for complying with any local legislation or regulation

governing the local trading in or exporting of the goods into the

country of destination and for ensuring that any applicable duties are

paid.

Sellers may be aware of the Traditional Herbal Medicines scheme. As

of May 2014 none of the products we distribute are covered by this

scheme; we specialise in botanical food supplements and the

botanical products we distribute are classified as such. Ours is a

dynamic sector, subject to fast-changing regulation. As a result, our

product range will change from time to time. Lindens issues a periodic

Product Bulletin which informs sellers about range changes, whether

market-led or forced by regulatory changes.

LAOMS

LAOMS, Lindens Administration & Order

Management System, is an easy to use

web browser based ordering system. You

simply add your customer's order to the

system and, once submitted, you can be

assured it will be dispatched as soon as

possible. If you choose to use

FULFILMENT BY LINDENS you will be

provided with a login name, password,

and a 15 minute training session (it's very

simple to use). LAOMS provides you with

a simple cut and paste interface for

adding delivery address and a “check

cost” facility which you can use before you

submit an order – see below, and

example order submitted by seller,

Healthy Everything:

LAOMS will calculate the exact cost to you. Fulfilment costs are based on consignment

weight – the weight of the products plus 20g for consignment packaging. LAOMS provides

you with real-time status information for your submitted orders – have they been dispatched

yet, and on what date. See below:

LAOMS also provides you with basic management information – how many sold and at what

cost for any given date range. This same information is used to generate your invoices.

In this case, producing the following report, which matches the invoice this seller receives:

Thank you, welook forward to

hearing fromyou soon!

The Lindens

Health +Nutrition Team

accounts@lindens.co.uk

www.lindens.co.uk

4 Enterprise Business Park Mortimer Rise Ossett West Yorkshire WF5 9JH 

01924 230 876