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Ensuring that your workplace is productive, harmonious and functioning to it’s full capacity is of top priority to Lifeworx. The

following services will enhance employee engagement; ensuring staff are reaching their full potential, both personally and professionally. Lifeworx offers a suite of services around PEOPLE, PLANNING and PAPERWORK

WORKSHOPS...PEOPLE MANAGEMENT

• Managing People• Leading & Managing Teams• Managing Employee Performance & Employee

Engagement• Managing Up• Professional Supervision• Mentoring Youth in the Workplace• The ABC’s of Gen XYZ.

CAREER DEVELOPMENT• Job Application Skills• Job Interview Skills• Job Application & Job Interview Skills• New Graduate Career Insights• Workshop One: Know Yourself• Workshop Two: Understand what you can Offer• Workshop Three: Market Yourself• Workshop Four: Take Action.

COMM SKILLS• Interpersonal & Communication Skills• Customer Service• Stakeholder Engagement• Facilitation Skills• Presentation Skills• Is there a Presenter in You?

CHANGE MANAGEMENT• Conflict Management• Negotiation Skills• Coping with Change• Stress Management• Dealing with Difficult Situations• Change Management• Creating a positive work environment.www.lifeworx.com.au

People, Planning & Paperwork Experts PERSONALITY PROFILING• Myers-Briggs Type Indicators® (MBTI®)• Personality Dimensions®• DISC®• PRINT®• Workplace Motivators®• TTI Emotional Quotient™ (EI)

PLANNING WORKSHOPS• Business Writing• Writing in plain English• Developing a Business Case• Environmental Scanning• Community/Youth Planning.

PAPERWORK• Manuals• Templates• Research and Development.

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MANAGING PEOPLE Prerequisite: For supervisors and managers. Time: Either full day or half day available. Outcomes: For the 1/2 day course, specific outcomes can be selected from the list below by the Customer. Participants will be able to explain the principles and strategies of managing people and apply the skills to achieve a better work environment with increased co-operation and productivity from colleagues. On completion of this workshop:

• Consider and adapt their management and com-munication styles to different people situations

• Assess the strengths and identify development opportunities related to the way they currently manage

• Listen and build rapport more effectively • Consider how well they motivate people • Demonstrate when to use different negotiation

behaviours • Provide effective, timely, honest feedback to

people • Use skills acquired to bring about greater cooper-

ation and productivity with colleagues and • Evaluate themselves and what they need to do to

create a better working environment.

LEADING & MANAGING TEAMS Prerequisite: For supervisor and managers.Time: Either full day or half day available. Outcomes: For the 1/2 day course, specific outcomes can be selected from the list below by the Customer. Participants will be able to apply the fundamentals of leading and managing a team for increased team perfor-mance and productivity through improving leadership and management approaches. On completion of this workshop:

• Analyse your natural leadership style and identify areas for development

• Explain the concept of Emotional Intelligence and its importance to leadership

• Evaluate your team to ascertain differences in communication and personality

• Use strategies to communicate effectively with people with different styles

• Use strategies to enhance employee performance and

• Coach an individual through a performance management session.

MANAGING EMPLOYEE PERFORMANCE & EMPLOYEE ENGAGEMENTPrerequisite: No pre-requisite.Time: Either full day or half day available. Outcomes: For the 1/2 day course, specific outcomes can be selected from the list below by the Customer. On completion of this workshop:

• Describe the principles, basic concepts and techniques of managing performance effectively

• Explain performance management processes to improve both individual and team performance

• Explain the objectives of performance management • Describe how performance appraisals will better

equip managers to improve performance within the organisation

• Apply the skills to improve employee and team performance to achieve positive results with employees.

MANAGING UP Prerequisite: No pre-requisite.Time: Either full day or half day available. Outcomes: For the 1/2 day course, specific outcomes can be selected from the list below by the Customer. On completion of this workshop:

• Assess the benefit of managing up as both a manager and an employee

• Identify what behaviours managers do/don’t want in their employees

• Identify your manager’s style, priorities, strengths and weaknesses

• Adapt your style to their style • Use behavioural and communication styles to

effectively navigate the manager/managed rela-tionship

• Provide unsolicited feedback to your manger, it’s about timing, permission, specifics

• Ask for feedback • Manage the difficult or challenging boss.

PROFESSIONAL SUPERVISIONPrerequisite: Current and emerging Supervisors.Time: Full day. Outcomes: For this full day course, specific outcomes will be covered in detail. This full day course will ensure that current and emerging Supervisors will learn how to engage with their staff on a personable but profes-sional basis. On completion of this workshop:

• Define what supervision is • Apply supervisory skills • Engage workers and guide workers on a daily basis • Progress workers on their individual career

pathways • Set goals and objectives for workers • Progress the supervision session • Apply group and peer supervision.

MENTORING YOUTH IN THE WORKPLACEPrerequisite: No pre-requisite.Time: Half day. Outcomes: For the ½ day course, participants will gain greater understanding about why younger generations do what they do and how to gain greater output from these generations.On completion of this workshop:

• Identify the various youth mentoring models• Identify the most appropriate model to utilise in

the work context• Identify of the mentoring program competent• Implement the mentoring program within the work

environment.

THE ABC’S OF GEN XZYPrerequisite: No pre-requisite.Time: Half day. Outcomes: This is a fun workshop where we explore what it takes to be a Generation X, Y, Z-der and beyond. On completion of this workshop:

• Identify generational differences and appreciate these differences

• Approach employees, of any generation, within the workplace with confidence and ease

• Adapt communication styles dependant on the generation difference

CONFLICT MANAGEMENT Prerequisite: For supervisors and managers.Time: Full day. Outcomes: For this full day course, specific outcomes will be covered in detail. Participants will be able to explain the principles of conflict management and apply the skills to manage conflict constructively and positively in different situations. On completion of this workshop:

• Rapidly identify situations and stages of conflict • Change themselves to change others • Improve positive information flow through verbal

and non-verbal communication • Use effective techniques for intervention • Strengthen trust and morale amongst staff • Manage rather than avoid conflict.

NEGOTIATION SKILLS Prerequisite: No prerequisite.Time: Either full day or half day available.Outcomes: For the 1/2 day course, specific outcomes can be selected from the list below by the Customer. On completion of this workshop:

• Describe the principles and techniques of successful negotiation and apply strategies to negotiate effectively and with confidence in an organisational setting.

• Apply strategies, concepts and skills for dealing effectively with negotiations

• Apply a structured approach for preparing for effective negotiations and identifying the main phases and skills needed in a negotiation

• Use a problem-solving approach to gain an overview and uncover the real needs and interests of the parties in the negotiation or conflict

• Manage the emotional dynamics to improve com-munications and create more productive relation-ships

• Recognise and deal effectively with manipulation and power tactics

• Use the skills for persuasively communicating their perspectives, needs and interests

• Identify questions that could undermine your position, and frame effective questions to uncover underlying issues

• Handle objections, defuse resistance and encourage people to be more cooperative.

BACKPeople Management

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COPING WITH CHANGEPrerequisite: No prerequisite. Time: Either full day or half day available. Outcomes: For the 1/2 day course, specific outcomes can be selected from the list below by the Customer. On completion of this workshop:

• Demonstrate techniques for developing resilience • Demonstrating understanding relation to emotional

resistance to change • Recognise the inevitability of change in the modern

workplace • Explain the role of control in the change process • Define their personal attitudes to change • Develop personal coping strategies for managing

change • Analyse the attitudes to change of those involved

in a change process • Develop a range of skills to successfully help

manage change in an organisation • Compare and differentiate the responses of others

to change • Identify types of change and where change occurs • Apply techniques to support yourself and others

through times of change.

STRESS MANAGEMENT Prerequisite: No prerequisite. Time: Either full day or half day available. Outcomes: For the 1/2 day course, specific outcomes can be selected from the list below by the Customer. Participants will be able to explain the drivers and the physiology of stress, and develop a plan for work and personal life to manage this positively to increase health and well-being. On completion of this workshop:

• Identify the best approach to a stressful situation (Alter, Avoid, or Accept)

• Explain what lifestyle elements you can change to reduce stress

• Use routines to reduce stress • Use environmental and physical relaxation

techniques • Better cope with major events • Use a stress log to identify stressors and create a

plan to reduce or eliminate them.

DEALING WITH DIFFICULT SITUATIONSPrerequisite: No prerequisite. Time: Either full day or half day available. Outcomes: For the 1/2 day course, specific outcomes can be selected from the list below by the Customer. On completion of this workshop:

• Identify the common elements of a difficult situation

• Analyse what works and what doesn’t when dealing with difficult situations

• Justify reactions to difficult situations and how these shape outcomes

• Use listening, paraphrasing and questioning to understand the other person’s perspective

• Apply assertiveness techniques to respond to difficult situations

• Respond to criticism without becoming emotional or defensive

• Define conflict and identify your style in conflict situations

• Apply a process for resolving workplace conflicts.

CHANGE MANAGEMENT Prerequisite: No prerequisite. Time: Either full day or half day available. Outcomes: For the 1/2 day course, specific outcomes can be selected from the list below by the Customer. Participants will be able to explain the principles of change management and apply strategies to develop customised solutions to manage change in the workplace. On completion of this workshop:

• Describe the role of change in organisational success

• Develop the skills needed to support innovation and improvement

• Develop the planning skills needed to introduce and implement positive change

• Use consultative processes to reduce the barriers to change

• Analyse and evaluate problems associated with change

• Manage the stress associated with change • Monitor the outcomes of change.

CREATING A POSITIVE WORK ENVIRONMENTPrerequisite: No prerequisite. Time: Either full day or half day available. Outcomes: For the 1/2 day course, specific outcomes can be selected from the list below by the Customer. On completion of this workshop:

• Identify the current culture • Value the behavioural strengths of others • Improve their communication skills and learn to

collaborate • Identify others behavioural and decision making

styles • Develop coaching and mentoring skills (managers) • Identify the benefits of a positive work environ-

ment • Describe the core elements that contribute to the

creation of a positive work environment • Assess your strengths and weaknesses in creating

and maintaining a positive work environment • Identify actions you can take to support and

maintain an inclusive environment where all employees feel valued for their skills, talents and abilities

• Identify different motivational factors for employees (managers)

• Assess the motivational climate of your work group • Develop effective reinforcing and corrective

feedback techniques • Apply listening and questioning techniques in a

role-play exercise.

INTERPERSONAL & COMMUNICATION SKILLS Prerequisite: No prerequisite.Time: Either full day or half day available. Outcomes: For the 1/2 day course, specific outcomes can be selected from the list below by the Customer. On completion of this workshop:

• Describe the dynamics of interpersonal relation-ships and interpersonal communication skills and develop and practise strategies to be more effective

• Use congruent verbal and non-verbal communi-cation

• Build rapport • Effectively question and listen to others • Engage in positive two-way communication that

avoids communication breakdown • Read, analyse and respond to situations • Tailor communication to suit the style of others • Communicate in an effective and calming way with

people who are angry or upset• Describe the basic principles of assertive behaviour • Speak up and get a point of view across assertively • Recognise the benefits of being assertive • Give feedback to others in a positive, constructive

manner • Positively influence others to see where you are

coming from • Avoid manipulation by others and respect opinions.

Changing Management BACK

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PERSONALITY PROFILINGLifeworx offers a suite of personality profiling and assessments that can be either taken online, discussed through one on one coaching, or taken as a team. Our tools can provide a deeper, richer and more complete understanding of people when selecting, developing or managing their personal and professional lives. Common uses for these robust and versatile toolkits can be utilised in several ways including:

• Leadership Development• Communication Training• Team Building• Coaching and Mentoring• Conflict Resolution• Job Benchmarking• Workforce Transition• Recruitment and Selection• Induction• Change Management• Employee Engagement• Performance Management• Strategic Planning• Succession Planning• Personal Relationships.

The instruments available through Lifeworx are: • Myers-Briggs Type Indicator® (MBTI®)• Personality Dimensions®• DISC®• PRINT®• Workplace Motivators®• TTI Emotional Quotient™.

Each instrument has its own way of revealing your personal preferences in life and behavioural types. All profiling tools can be used for the following options:

• Generation of and interpretation of answers via one on one coaching

• Team Workshops (either half day or full day or multiple days)

• Recruitment and Selection.

Please discuss your needs with Lifeworx to go through the most appropriate tool for you and/or your organi-sation.

MYERS-BRIGGS TYPE INDICATORS® (MBTI®)The purpose of the Myers-Briggs Type Indicator® (MBTI®) personality inventory is to make the theory of psycho-logical types described by C. G. Jung understandable and useful in people’s lives. The essence of the theory is that much seemingly random variation in the behaviour is actually quite orderly and consistent, being due to basic differences in the ways individuals prefer to use their perception and judgment. The underlying assumption of the MBTI is that we all have specific preferences in the way we construe our experiences, and these preferences underlie our interests, needs, values, and motivation. MBTI® specifically looks at our individual OUTLOOK (introversion/extraversion) on life, the way we individually GATHER INFORMATION (sensing/intuition), how we individually MAKE DECISIONS (thinking/feeling), and how we DEAL WITH OTHERS ( judging/perceiving). Be having a greater understanding of our perceptions on the world, we gain greater insight into ourselves and others.

PERSONALITY DIMENSIONS®Personality Dimensions® is the latest evolution in presenting Personality Temperament Theory. It builds on research conducted in Canada over a period or two decades, and the foundations established by the work of Carl Jung, David Keirsey, Linda Berens, as well as a history of Temperament that spans 25 centuries.The Personality Dimensions® system utilises a convenient card sort and short questionnaire to reveal personality preferences. In addition to being the first Temperament assessment to incorporate the Introver-sion/Extraversion dichotomy, Personality Dimensions® also uses four colours along with short descriptors and symbols to represent the Temperament preferences: Inquiring Green, Organised Gold, Authentic Blue, and Resourceful Orange. These combined aspects create a common language of understanding with a high level of retention.

DISC®DISC® is a personal assessment tool used to improve work productivity, teamwork and communication. DISC® is non-judgmental and helps people discuss their behavioural differences. By participating in a DISC® program, you will complete a series of questions that produce a detailed report about your personality and behaviour.The DISC® model provides a common language that

people can use to better understand themselves and to adapt their behaviours with others. This can be within a work team, a sales relationship, a leadership position, or other relationships. DISC® profiles help you and your team:

• Increase your self-knowledge: how you respond to conflict, what motivates you, what causes you stress and how you solve problems

• Facilitate better teamwork and minimise team conflict

• Develop stronger sales skills by identifying and responding to customer styles

• Manage more effectively by understanding the dispositions and priorities of employees and team members

• Become more self-knowledgeable, well-rounded and effective leaders.

DISC® online reports: ❒ Behavioural Style ❒ DISC® Job Profiles ❒ DISC® Selection Profiles ❒ DISC® Team Reports ❒ DISC® Coaching and Development Reports.

PRINT®Developed by The Paul Hertz Group, PRINT® uses a combination of customised reports, workshops and team/individual coaching to reveal the unconscious motivations that drive a person’s behaviour and actions. Instead of only describing observable behaviours or preferences (as is the case with conventional assess-ments), PRINT® addresses the root cause of persistent issues by uncovering changes needed for sustainable improvement, growth and change. PRINT® options include online surveys accompanied by PRINT® write ups. One on one coaching is also included around the results of the survey/s.

• PRINT® workshops are also available for teams. Each workshop includes extensive hands-on in-teraction to apply the concepts, practice the tools and share information among participants and includes:

• PRINT® overview• PRINT® Triggers and Trigger avoidance• PRINT® and motivation.• PRINT® and recruiting excellent talent• PRINT® and optimizing team performance

WORKPLACE MOTIVATORS®A motivator (or value) is a cluster of beliefs with a similar underlying pattern or idea that we believe to be funda-mentally important. Our primary motivators help determine what gives us joy, happiness, energy and purpose in all aspects of our lives. Our strongest motivators are the source of dissatisfaction when they are violated or ignored. People can overcome basic behavioural (DISC®) differences, but values are the thing that will make or break a relationship. The Workplace Motivators® reports are available in a number versions, each designed to support you and help you achieve your desired results. This tool has been designed with flexibility, practicality, and multiple uses in mind. This means you can invest once in the right profile and use it throughout the employee life cycle to maximise your investment.

TTI EMOTIONAL QUOTIENT™ (EI)Emotional intelligence (EI) is considered to be one of the most desirable characteristics in a leader. One study found that individuals with high EI could be 40% to 122% more effective in positions involving influencing, managing, negotiating and/or serving others. The TTI Emotional Quotient™ is a 13-page report. This business-friendly EQ profile is a simple yet powerful emotional intelligence assessment designed to be used by real people to get real results. Descriptions of the five core EQ factors measured are as follows:

• Self-Awareness - How actively we take our emotional temperature

• Self-Regulation - How actively we manage our emotional states in a positive manner

• Motivation - How actively we use our emotional energy to move us closer to our goals

• Empathy - How actively we observe others’ emotional temperature

• Social Skills - How actively we manage the emotional states of others.

Professional Profiling BACK

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STAKEHOLDER ENGAGEMENTPrerequisite: Supervisory/ management level or levels involved in senior stakeholder engagement. Time: Either one or two day options available. Outcomes: On completion of this workshop:

• Explain community/ stakeholder needs and dif-ferences

• Clarify regulatory boundaries • Describe the process and principles of Community

& Stakeholder Engagement • Plan effective programs • Identify stakeholders • Anticipate the potential impacts of actions • Identify the appropriate techniques (or methods)

to consult with stakeholders • Document information and correspondence • Communicate outcomes with stakeholders • Develop risk/benefit assessment skills – how to

ascertain current and potential community and stakeholder concerns

• Construct a methodology to identify potential costs, benefits and impacts

• Determine appropriate processes and tools • Formulate a community engagement timeline and

implementation plan • Undertake internal skills assessments to establish

available skill sets to assist implementation.

FACILITATION SKILLSPrerequisite: No prerequisite.Time: Either full day or half day available. Outcomes: For the 1/2 day course, specific outcomes can be selected from the list below by the Customer. On completion of this workshop:

• Demonstrate the principles and techniques of effective facilitation for different audiences to achieve positive outcomes

• Comprehensively plan meetings and workshops • Develop and support independent learning

practices • Manage learning effectively • Commence Meetings and workshops strongly and

clearly • Maintain neutrality while working as facilitators • Describe typical audiences and how to manage

each • Recognise group dynamics and motivations • Build consensus and address resistance • Develop strategies for handling hecklers, bullies,

and other disruptive participants • Face any fear of facilitation • Use a pre-determined process during meetings

and workshops • Keep discussion relevant and on track • Fully engage participants • Encourage participants to positively contribute • Prepare and introduce action learning practices • Facilitate and evaluate action learning practices • Effectively handle difficult participants • Achieve real outcomes and identify group focus.

PRESENTATION SKILLSPrerequisite: No prerequisite.Time: Either full day or half day available. Outcomes: For the 1/2 day course, specific outcomes can be selected from the list below by the Customer. On completion of the 1/2 day course, a participant will be able to:

• Describe the principles and techniques of profes-sional presentations and confidently demonstrate effective and interesting impromptu and prepared presentations.

• Develop a dynamic speaking delivery style • Develop skills practice • Handle questions and objections with confidence

and flair • Design a presentation• Use narrative to connect for a memorable message • Explore current best practice in design of slides

and use of PowerPoint • Learn tools to effectively manage meetings with

a range of stakeholders and interpersonal factors • Go beyond PowerPoint to influence, engage and

get their message across.

On completion of the 1 day course, a participant will be able to:

• Explain the principles and techniques of profes-sional presentations and confidently demonstrate advanced presentation skills through effective and interesting impromptu and prepared presentations for a variety of audience types, sizes and themes

• Demonstrate the principles and techniques of effective facilitation practices

• Develop skills practice • Achieve an effective outcome using a range of

facilitative processes • Manage contentious issues and complex situations

with different audiences • Demonstrate sound facilitation skills through

practice and role-plays.

IS THERE A PRESENTER IN YOU?Prerequisite: No prerequisite. Time: Full day.Who should attend? Experts in their field who would like to impart their knowledge onto others but may lack confidence and/or public speaking abilities. The focus of this workshop is ensuring that Adult Learning Principles are adhered to. Outcomes: On completion of this workshop:

• Describe the principles and techniques of profes-sional presentations and confidently demonstrate effective and interesting impromptu and prepared presentations

• Develop a dynamic speaking delivery style • Handle questions and objections with confidence

and flair • Design a presentation: content; structure • Use narrative to connect for a memorable message • Explore current best practice in design of slides

and use of PowerPoint • Learn tools to effectively manage meetings with

a range of stakeholders and interpersonal factors • Go beyond PowerPoint to influence, engage and

get their message across • Explain the principles and techniques of profes-

sional presentations and confidently demonstrate advanced presentation skills through effective and interesting impromptu and prepared presentations for a variety of audience types, sizes and themes

• Demonstrate the principles and techniques of effective facilitation practices

• Develop skills practice • Achieve an effective outcome using a range of

facilitative processes • Manage contentious issues and complex situations

with different audiences • Demonstrate sound facilitation skills through

practice and role-plays.

Comm Skills BACK

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JOB APPLICATION SKILLSPrerequisite No prerequisite.Time: Either full day or half day available. Outcomes: For the 1/2 day course, specific outcomes can be selected from the list below by the Customer. Participants will be able to apply job application writing skills to get to the interview stage including how to:

• Explain the selection process • Learn tried and tested, easy-to-apply methods and

tips to address selection criteria more effectively • Get the best out of their referees • Write outstanding covering letters • Construct a winning résumé to use as the basis for

any job application in the public sector• Skills self assessment.

JOB INTERVIEW SKILLSPrerequisite: No prerequisite.Time: Either full day or half day available. Outcomes: For the 1/2 day course, specific outcomes can be selected from the list below by the Customer. Participants will be able to confidently demonstrate the skills of successful job interview techniques, including:

• Explain the selection process • Skills practice • Learn tried and tested, easy-to-apply methods and

tips to improve interview techniques, including overcoming nerves.

JOB APPLICATION & INTERVIEW SKILLSPrerequisite No prerequisite.Time: Full day.Outcomes: On completion of this workshop:

• Explain the selection process generally used in the public sector and the relevant agency

• Learn tried and tested, easy-to-apply methods and tips to address selection criteria more effectively

• Get the best out of their referees • Write outstanding covering letters • Learn tried and tested, easy-to-apply methods and

tips to improve interview techniques, including overcoming nerves

• Construct a winning résumé to use as the basis for any job application in the public sector

• Skills assessment and skills practice.

NEW GRADUATE CAREER INSIGHTSPrerequisite: No prerequisite. Who should attend? Recent graduates new to the industry. Outcomes: ½ day workshop. Participants will be able to identify their transferable skills and develop a winning covering letter and resume:

• Identification of individual transferable skill sets• Construct a winning résumé to use as the basis for

any job application in the sector • Write a template for an outstanding covering letter.

Outcomes: Full day workshop. Participants will be able to apply job application writing skills to get to the interview including how to:

• Explain the selection process generally used in the sector

• Learn tried and tested, easy-to-apply methods and tips to address selection criteria more effectively

• Get the best out of their referees • Understand the before, during and after process

of the interview.

CAREER PLANNING WORKSHOP ONE: KNOW YOURSELFPrerequisite: No prerequisite. Time: Half day.Who should attend?: Anyone looking at renewing and reinvigorating their career decisions Outcomes: Taking time to consider and reassess your personal values, strengths, knowledge, skills and experience past and present will assist you in planning your next career steps. This workshop will shed light on what is important to you and what ingredients you need in the future to achieve work satisfaction and happiness. This will help you decide if opportunities that come your way are a good fit for you and whether you should apply or not! At the end of this workshop you will have a:

• Personal Work Profile • Future Work Ingredients List • Career Action Plans • A greater understanding of who you are and what

you really want.

Working through this workshop will help you plan the next phase in your career. It will also help you prepare strong achievement statements which you can use in your resume, when networking and during job interviews. The exercises to follow will provide an insight into what make you tick by working to identify:

• Your Values and Core Drivers • Your Character Strengths and Key Capabilities • Your Work Aspect Preferences • Your Knowledge and Skills.

You will then transfer a summary of each element into your Personal Work Profile which will in the future act as a quick reference when trying to decide if an oppor-tunity is a good fit for you.

CAREER PLANNING WORKSHOP TWO: UNDERSTANDING WHAT YOU CAN OFFERPrerequisite: No prerequisite though it is preferable that workshop participants have completed Workshop One: Know Yourself. Who should attend?: Anyone looking at renewing and reinvigorating their career decisions. Time: Half day.Outcomes: The purpose of this workshop is to provide information and resources to assist staff looking to develop the tools to market themselves in preparation for the next career step they choose to make. Everyone needs a resume and to ensure that their resume is kept up to date and relevant. Ensuring that you understand how to write a covering letter, and the different types, is also imperative to gaining a future employer’s atten-tion.We will cover:

• Setting a Career Objective • Explore Skills and Achievements. • Reviewing a Job for “Fit” • Developing Resumes – Generic and Tailored • Creating winning cover letters.

Career Development BACK

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CAREER PLANNING WORKSHOP THREE: MARKET YOURSELFPrerequisite: No prerequisite though it is preferable that workshop participants have completed Workshop One: Know Yourself & Workshop Two: Understanding What You Can Offer. Time: Half day.Who should attend?: Anyone looking at renewing and reinvigorating their career decisions. Outcomes: Market Yourself is your opportunity to show potential employers your unique skill set and talents. In this workshop you will learn how to address selection criteria effectively as well how to utilise social media to your advantage. Finally, you will be introduced to the concept of personal branding. At the end of this workshop you will have:

• A more thoroughly understanding of what is involved in addressing selection criteria

• An aware of how to utilise social media for job search

• Greater insight into the importance of utilising LinkedIn

• An idea of your Personal Brand.

CAREER PLANNING WORKSHOP FOUR: TAKE ACTION Prerequisite: No prerequisite though it is preferable that workshop participants have completed Workshop One: Know Yourself & Workshop Two: Understanding What You Can Offer & Workshop Three: Market Yourself Time: Half dayWho should attend?: Anyone looking at renewing and reinvigorating their career decisions Outcomes: Take Action is all about utilising and imple-menting the tools and techniques gained in Workshops One to Three. Explore the benefits of understanding the hidden job market and how to network effectively, and learn how to write a tailored LinkedIn profile that will get you noticed. Once you have an online social presence, it will assist you get an interview for your dream position. Finally, this step will provide you some hints and tips on how to prepare for an interview as well as what to during the interview and afterwards. On completion of this workshop:

• A greater understanding of the hidden job market • An understanding of how to network effectively

• A tailored elevator pitch • More confidence in preparing for and being inter-

viewed • A better understanding of the types of interview

questions that may be asked.

PLANNING WORKSHOPS...BUSINESS WRITINGPrerequisite: No prerequisite.Time: Either full day or half day available. Outcomes: For the 1/2 day course,specific outcomes can be selected from the list below by the Customer. On completion of this workshop:

• Develop business Emails • Write appropriately for your audience • Plan the structure of a document to ensure correct

information flow • Produce concise letters, emails and reports • Adjust your writing style to suit the requirements

of the topic and the reader • Review and proofread the document • Plan, organise and structure written communica-

tions in various styles and formats using correct and appropriate language

• Present written communications in styles and to the standards required by the workplace.

WRITING IN PLAIN ENGLISHPrerequisite: No prerequisite.Time: Half day. Outcomes: For the 1/2 day course, specific outcomes can be selected from the outcomes below by the Customer. On completion of this workshop:

• Recognise the need to write in plain English to ensure members of the general public understand key messages

• Apply a planning process to their writing, including the identification of purpose and audience need

• Use accessible language and minimise jargon • Use the active voice where appropriate • Apply techniques for drafting and editing

documents in plain English including the use of appropriate punctuation and grammar.

DEVELOPING A BUSINESS CASEPrerequisite: No prerequisite. Time: Either full day or half day available. Outcomes: For the 1/2 day course, specific outcomes can be selected from the list below by the Customer. On completion of this workshop:

• Analyse, create and communicate a successful business case to meet your organisation’s unique needs

• Prepare a rigorous analysis to support the case • Explain the key financial principles used in business

case development • Translate a concept or initiative into a range of

viable options for achieving organizational goals • Identify and compare costs and benefits of alter-

native solutions • Apply risk assessment techniques to mitigate

potential problems • Prioritise alternative solutions according to key

decision criteria • Present the business case effectively to critical

stakeholders to gain approval and buy in and increase the success rate.

ENVIRONMENTAL SCANNINGPrerequisite: No prerequisite. Time: Either full day or half day available. Outcomes: For the 1/2 day course, specific outcomes can be selected from the list below by the Customer. On completion of this workshop:

• Identify the components that make up an Envi-ronmental Scan and appreciate the significance of completing such an analysis

• Understand the factors that need to be considered for environmental scanning including events, trends, issues and expectations of the difference interest groups

• The Five Vital Steps in Creating an effective Envi-ronmental Scan

• The Table of Contents of the Scan• The importance of Interviews, Surveys, Literature

Reviews and setting Priorities.

COMMUNITY PLANNING (ALSO APPLICABLE TO YOUTH PLANNING)Prerequisite: No prerequisite. Time: Either full day or half day available. Outcomes: For the 1/2 day course, specific outcomes can be selected from the list below by the Customer. On completion of this workshop:

• Identifying the need for a Community Plan• Identifying the components of a Community Plan • Incorporating the overall vision of the organisation

into the strategic direction of the Plan• The importance of Public Surveys and Information

Sessions• Outlining Visions, Goals and Strategies• Identifying a ‘Where to From Here’ approach and

measurements of progress.

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MANUALS RESEARCH & DEVELOPMENT TEMPLATES

• Customer Service • Assertiveness & Self Confidence

• Community Engagement • Youth Plans

• Conflict Management • Anger Management • Youth Plans • Environmental Scans

• Project Management • Managing Workplace Anxiety • Environmental Scans • Social plans

• Business Writing • Personal Productivity • Social plans • Business Plans

• Communication Strategies • Public Speaking • Business Plans • Strategic Plans

• Negotiation Skills • Body Language Basics • Strategic Plans

• Interpersonal Skills • Presentation Skills • Review & development of Policies & Procedures

• Time Management • Proposal Writing

Lifeworx charges an hourly rate to produce PAPERWORK:PAPERWORK will be made available in Microsoft Word with any visuals including graphs, charts and photographs, as attachments. If the organisation requires a Graphic Designer to produce final, glossy versions, then extra charges will apply. Lifeworx is open to discussion in regards to invoicing. Preference is given to either invoicing per stage of completion or on a fortnightly basis due to the tight schedule.

• Business Succession Planning • Coaching & Mentoring

• Employee Recruit-ment Strategies • Employee Motivation

• Generational Gaps • Team Building

• Goal Setting & Getting Things Done

• Delivering Construc-tion Criticism

• Work-Life Balance

• Body Language Basic

• Stress Management

• Job Search Skills

PAPERWORK...For any organisation to function at its optimum, it is imperative that it has its people AND paperwork functioning to full capacity. Lifeworx offers a research and resource development solution for all your PAPERWORK needs. Lifeworx will ensure that the PAPERWORK produced complies with your organisation’s strategic direction and deliverables.

FEES AND CHARGES...In-house/public courses can be delivered over a set of consecutive or non-consecutive days and/or half days. The Customer can request Lifeworx to increase the duration of a course in half or full days subject to a negotiated fee; additionally the Customer can request Lifeworx to shorten the specified duration of a course. If additional outcomes are required to what is specified in the initial contract, customisation costs may be charged. However, the Customer should be aware that all elements of the course may unable to be carried out within a shorter timeframe and may diminish the quality of the course if they require all aspects covered. Cancellation Fees: Where cancellation by the Customer occurs in the case of an in-house/public course:

• Between five (5) and three (3) working days before the commencement date of the course then up to a maximum of 50% of the cost of the per seat rate may be charged by Lifeworx; or

• Two (2) working days or less then up to a maximum of 100% of the cost of the per seat rate may be charged by Lifeworx.

The above fees may not be charged in instances relating to transfers and rescheduling of courses. However where transfers result in cancellation of courses cancellation fees will apply.Should Lifeworx cancel a public course(s) if insufficient participants enrol or for another unforeseen reason, Lifeworx will advise the Customer no less than five (5) working days prior to the scheduled commencement date of the course and offer the Customer a course(s) or seat(s) in the next available course(s) or at another suitable alternative time and/or refund any payment. Lifeworx will provide reasoning behind their decision to cancel a course.Equipment Hire: Costs associated with standard equipment hire is included in the course or per seat rate, with no additional costs for equipment hire charged. ~ Venue Costs: Please note venue costs are indicative costs for in-house courses and venues should be charged at cost. ~ In-house course costs include: course materials, equipment and certificates of attendance. Participant Numbers for In-house Courses: The maximum number of participants per in-house course is 20 people. Participant numbers identified above are a recommended number for optimal learning and should not normally be exceeded. However, if a Customer requires more than the maximum number of participants to a reasonable degree for an in-house course they may request this from Lifeworx. Any additional costs can be negotiated directly with Lifeworx.Volume Discounts: The Customer may negotiate a volume discount with Lifeworx directly.

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TESTIMONIALSROD DEWSBURYHR Business Partner - Employee Relations at Activ FoundationI participated in a series of career planning and mobility workshops conducted by Jenny at UWA. Both the content and delivery of the course were excellent and I found Jenny to be very knowledgeable and motivating in the most authentic way. As an HR professional I didn’t think I had a lot to learn, but greatly benefited from Jenny’s expertise and insights. Jenny connects with people from any background or career stage and I highly recommend her.

SALLY PAMBERGERCounsellor, Certified Facilitator of The Work of Byron Katie‘I first met Jenny at a national Youth Mentoring training a few years ago and was immedi-ately impressed by her positive ‘get up and go attitude’ and open zest for new ideas. Jenny encouraged me to join the Career Development Association of Australia and most recently did a fantastic job of chairing my presentation at their national conference. I recommend Jenny, when it comes to career development, she has her finger on the pulse!

ROGER JAMES MCDONALDEmmanuel LeadershipJenny Gleeson is a personal and professional role model of mine. I attended her Person-ality Dimensions Workshop several years ago and the insights from it helped me understand the personalities of my work colleagues and enabled us to work together as a productive team for many years. Jenny has achieved many professional victories in business and she is the role model I aim to emulate in my own business success. I regard Jenny and her knowledge and expertise very highly and thoroughly recommend her to you and your business.

MICK BARRYMaintenance Supervisor at Anglo American Metallurgical CoalI attended a course that Jenny was running. I found it to be very informative and well worth the time to attend. I learnt a lot about myself and a lot about the staff that I look after. I am currently in discussions with Jenny to try and get all my staff to take part in the courses that Jenny teaches. Great work Jenny.

KEENAN RODERICKSPrincipal at Department of Education and Training, Western AustraliaJenny presented a superb workshop to my staff. She was professional, engaging and very articulate. My staff and I found the workshop and the manner in which it was presented to be of the highest standard and extremely beneficial to our team.

CLIENTS ~ The University of

Western Australia

~ Westcare Accommo-dation

~ MDW Environmental Services

~ Disability Services Commission

~ Teen Spirit

~ The City of Armadale

~ The City of Rockingham

~ The City of Kalgoorlie-Boulder

~ Nulsen

~ The Chamber of Commerce and Industry WA

~ The Kalgoorlie-Boul-der Chamber of Commerce and Industry

~ The Shire of Dundas

~ Save the Children Foundation

~ National Disability Services

~ Women’s Council

~ Ability Centre

www.lifeworx.com.au

0433 884 847 jenny@lifeworx.com.au www.lifeworx.com.au Lifeworx

Testimonials

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